15 Photos - May 1, 2014
Among the people bringing Lean to state government is Brandi Crowley. She's a systems improvement consultant and Lean Six Sigma Black Belt with LeanOhio, bringing years of experience to her work as a coach, facilitator, trainer, and change agent.Photo: LEADING THE LEAN TRANSFORMATION:
(L to R) DAS Director Robert Blair and OOD Director Kevin Miller present Alissa Otani-Cole with her certification as a Green Belt. With them is Green Belt trainer Meghan Altier, who is a systems improvement consultant and Lean Six Sigma Black Belt with the LeanOhio office. People gain important knowledge and skills by attending courses through the LeanOhio Training. Trainings are offered for White Belt, Yellow Belt, Green Belt, and Black Belt. Also offered is the LeanOhio Boot Camp and various topic-specific sessions.Photo: MAKING KAIZEN A TOP PRIORITY:
Ohio State Medicaid Director John McCarthy speaks at a report-out presentation following a Medicaid Kaizen event. Active support from leadership has been a key factor in Ohio's progress in achieving results through Lean, Kaizen, and Six Sigma.Photo: VALUING IMPROVEMENT:
Tim Keen, Director of the Ohio Office of Budget and Management, passes out Green Belts to OBM staff who have just completed their training. Leadership has been key in making Lean the definition of how we do business in Ohio state government.Photo: TEAMING UP TO LEAD:
Ohio Attorney General Mike DeWine (R) welcomes team members to a Kaizen event at the Ohio Bureau of Criminal Investigation, along with BCI Superintendent Tom Stickrath (L).Photo: WORKING IN PARTNERSHIP:
Christopher Mabe (R) and Steve Wall (L) are among the leaders who have teamed up to move Lean forward in Ohio state government. Mabe is president of the Ohio Civil Service Employees Association, and Wall is director of LeanOhio. They're shown here at a Pathways to Excellence learning conference organized and hosted by OCSEA.Photo: PUTTING IMPROVEMENT TO WORK:
Gloria Calcara, Bill Demidovich (LeanOhio), and Rich Martinski (LeanOhio) take a close look at a Kaizen team’s process map. They are among the hundreds of people in Ohio state government who have put their Lean and Six Sigma know-how to work. Gloria, Bill, and Rich all have Black Belt Certification.Photo: GAINING FROM OUTSIDE EXPERTISE:
Private-sector guidance has made a big difference in Ohio's success with Lean and Kaizen in state government. Cintas and Parker Hannifin, both of which are based in Ohio, provided early training and facilitation. Here, Master Black Belt Chris McGill (from Cintas) leads a session for state employees. Chris brings expertise, experience, and an engaging personality -- making him a tremendously effective (and popular!) trainer and change agent.Photo: BUILDING OUR EXPERTISE:
Black Belts are embedded in agencies throughout state government in Ohio. Here, Black Belt Mike Lucid provides training at the Pathways to Excellence conference, which is sponsored by the state's largest union of state employees, OCSEA. Mike works at the Ohio Bureau of Workers' Compensation, but he shares his expertise with people from other state agencies to ensure that improvement is an enterprise-wide achievement.Photo: LAUNCHING A KAIZEN EVENT:
Ohio Tax Commissioner Joe Testa sets the stage at the start of a Kaizen event at the Ohio Department of Taxation. He and other leaders in state government have actively promoted Lean and Six Sigma as a proven way to make key systems more efficient and effective.Photo: ACHIEVING MEASURABLE RESULTS:
Lean initiatives in Ohio state government are aimed at achieving significant measurable results. Every Kaizen team has that well in mind from the start of their project -- all the way to their report-out presentation following the Kaizen event. Here, a team is explaining the results that will be achieved when the transformed process is implemented.Photo: DOING WHAT IT TAKES TO IMPROVE:
Creativity is often called for when you're pursuing major improvement. If you look closely, you'll see the yarn that's hovering over team members at a Kaizen event. They used it to visualize crucial connections between the current-state process map on one wall -- and the future-state process map on the other wall.Photo: SHARING OUR LEAN EXPERIENCE WITH THE WORLD:
A group of government leaders from Kazakhstan traveled to Ohio to benchmark best practices for making government efficient and customer-focused. Their learning tour included this session with Marina King, who has Black Belt certification and serves as Lean Liaison for the Ohio Department of Taxation. She brings tremendous internal expertise to her work in state government – whether she's leading a training session, guiding a Kaizen event, scoping an upcoming Lean event, or providing experience-backed advice to her public-sector peers from Kazakhstan.Photo: ENGAGING THE WORKFORCE:
Improvement is fueled by learning, so training is an important component of the Lean effort in state government. Here, state employees are on their way to earning their Green Belts. Leading the session is Al Rakas, a systems improvement consultant and certified Green Belt with the LeanOhio office.Photo: PRESENTING CUSTOMER-FOCUSED RESULTS:
Every Kaizen event concludes with a team presentation. Team members describe their analysis of the current situation, their transformed redesign of the process, their projected results, and their implementation plans.