Dave Price reviewed 7 months ago
- We went here because we (two Texas natives) were jonesing for Tex-Mex. We knew the food would be mediocre relative to the best of what Austin and Houston have to offer - and it was, and we were fine with that. (If we wanted great Mexican, period, there are obviously about a billion options nearby.) But the service experience marred things badly. - We showed up to a near-empty restaurant and shouldn't have had to wait for a table, but there was nobody at the host stand for a long while after our arrival. - Refills to our drinks were very, very slow in coming. - We got iced tea without sweetener. We asked for sweetener and didn't get it for a long time (our waitress didn't bring it, we had to flag someone else down.) - We ordered chili con queso as an appetizer, but it came out well after our entrees. - Our fajitas were badly undercooked. We sent them back for recooking and were told it'd just take a minute - it took something more like ten. - We ordered the fajitas with refried beans but got black beans. - After we finished the meal and got the check, it took a total of ten minutes (at this point we were actually timing it) between the time we put down our credit card and the waitstaff was able to complete the process of noticing, taking the card away, running it, and bringing it back for our signature. Of course, no one of these things standing alone is particularly noteworthy; had the service involved just one or two small fumbles, that'd be a normal experience and we'd be eager to go back from time to time. But the whole meal was just a comedy of bad-service errors. Our waitress said at the beginning of our meal that she was working with a partner. There was no sign of the partner at all, and the waitress was really frazzled, working something like six or seven tables at once with very little help. The staff apparently works on a team service concept, which could work, but in this case the staff was failing badly to work together as a team and pick up each other's slack.