Emily Miller's places

Apartment Building3851 Belleau Wood Dr, Lexington, KY(859) 271-1067
Emily Miller reviewed a year ago
Quality Good - This is my second year at Springhouse. To be honest, I was ready to sign up for year three, until a recent change. Let me start by saying that until now, everything this complex has said has been true. There were no hidden agendas, the amenities were as they promised, the apartments are nice and clean. You never hear your neighbors, and they love pets, which was important to my roommate and myself. However, recently they enforced a switch of internet and cable providers. We moved from Insight which we payed around $80 for fast internet, cable in three rooms, dvr, and showtime. We are now paying considerably more for slower internet, cable in one room, dvr, and no on demand options or HD channels. If we wanted the exact same services? The cost would be around $140!! We were not given an opportunity to stay with a service that has been good to us for years. It may seem like a small inconvenience but every dollar matters in our household. Not to mention we were without cable or internet for several days due to the mandatory switch. This has left a bad taste in our mouths as well as our neighbors. Leinbach (the owner of this complex) also enforced this in their other complexes, no doubt because they get a portion of the money. What's sad is how many people I know who will not be renewing their lease over this issue. I had advised several friends to consider this complex and now have asked them to look at other options. It's a shame to leave with a bitter taste in my mouth.
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