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There is movement towards revising ISO 20K. Here's a survey to provide inputs https://www.surveymonkey.com/r/BLTF77G  (via #LinkedIn)

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How to survive an audit
I'm currently putting myself through training on ISO20000 which is the international standard for IT Service Management and am learning about the audit requirements.  Reading through the types of audit and the steps that should be undertaken reminded me of ...

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Another failing project, but with some recognised improvements.

It's not often you hear people acknowledge this is a cause....... "new governance, leadership and management structure and escalating matters to the executive leadership team at the first sign of trouble"

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Why the most brilliant communications plan is not enough to bring about organisational change. Organisational change management is much much more than that.

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+Kenneth Gonzalez recently wrote about best practices and asked if we were missing the point. This inspired my latest blog about choosing a melting pot of best practices.
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