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Any thoughts on mass negative reviews from one customer? I'm working with a chiropractor who had a patient who is on a rampage leaving the exact same negative review on a number of review sites. Is there some sort of TOS issue for some of those directories? Might there be an IP issue supposing that some directories claim intellectual property rights to the content submitted? Thanks for your help.
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Margaret Ornsby's profile photo
 
Report the duplcates to the sites. some are responsible internet citizens, others don't care. Some sites have policies about duplcate reviews, that might be an angle as well. Read the TOS for each of the sites.
Also respond to the reviews, esp if the review site won't take them down.
And you'll need to watch for this review cropping up elsewhere as some sites share reviews with other sites... one bad review then becomes two, three, or more.
Painful.
As far as claiming rights to the reviews, again it depends on the site. Some don't want the legal liability so again check the TOS.
Also maybe chiro try working with the patient to help rectify, patient might be willing to reverse some of those reviews if they are able to feel heard and problem rectified. Sometimes not, but worth a try? 
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Alan Bowles

Local SEO  - 
 
Hi I'm looking forward to contributing and learning new trends in local search marketing so that I can deliver the most relevant information to my local business clients.
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Brandify

Other Tips & Tricks  - 
 
Part of local search marketing includes a strong local advertising strategy. Check out the first post in our blog series all about the different families of advertising.
  #localsearch #advertising #digitalmarketing

http://blog.brandify.com/2015/03/defining-advertising-fundamentals/
To learn the basics of online discoverability, you must first understand the definitions of the fundamental advertising terminologies. We have you covered.
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Brice Gump

Local Blogging  - 
 
Hey Everyone - I'm looking for a website/company for writing/content creation for blog posts and on page content. Any recommendations?
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Ryan Knoll

Local SEO  - 
 
I did a case study on why Domino's Pizza is dominating local Search right now. I learned a lot from doing it and I hope you will learn a lot reading it! I would also love some feedback from the group on the post. :) 
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Brice Gump's profile photoRyan Knoll's profile photo
2 comments
 
Glad you liked it Brice. :) Happy New Year! 
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Aidan Doran

Discussion  - 
 
Ten ways location-based marketing can help small Business Owners
Proximity marketing takes these opportunities even further and gives small businesses a powerful new tool for reining in holiday shoppers.
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I'm having a heck of a time finding where a business owner can respond to reviews in Yahoo Local. Does anyone know how to to that these days?
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Rachel Rossicone's profile photoMary Bowling's profile photo
2 comments
 
thanks for the input 
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On the hottest topics around Local Search Marketing. Engage with experts in the local search community here on Google+ Communities.

Veronica R

Local SEO  - 
 
Hey colleagues! I'm doing a presentation on the impact of a successful seo audit. Do any of you have awesome stats I could use or know where to find some? Example: "we saw a 50% increase when we rewrote our home page content with better keyword research"
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Brandify

Local SEO  - 
 
Local marketers, are you ready to win big? +Where2GetIt wants to reward one random local marketer a pair of Beats By Dre. Enter to win the contest this week by following and hash tagging #Where2WINit . Hope you'll join in on the fun!

http://knowledge.where2getit.com/2015/04/follow-us-on-facebook-and-twitter-to-enter-our-giveaway/
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Where2GetIt

Discussion  - 
 
Franchise marketing is no easy task. We've listed some key dos and don'ts to get marketers on the right track! What would you add to this list?

http://blog.where2getit.com/local-search-dos-and-donts-for-franchise-brands

#marketing #franchisemarketing #branding #localsearch #digitalmarketing  
First up in our series of dos and don'ts in local marketing: franchise brands! Read this blog to learn how to make your franchise a local winner.
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Todd McCall

Discussion  - 
 
? About Getting Listings for Satellite Offices Compliant with Google My Business Guidelines

I have a client with listings in Google+ for a handful of satellite offices in addition to their main offices. These offices are primarily used for meetings when serving clients in the area.

They are willing to staff these offices in order to be compliant with Google's guidelines and do things properly.

So long as they are staffed by someone who can 100% provide in person service during stated hours, we'd be compliant, correct? 
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Vijay Nair

Local SEO  - 
 
I really need some help.

I am the owner of Google business page for a client that is in Edmonton, Canada. I am the owner for the page whereas the client is manager for the page. I am from India btw.

My question is will me(from India) owning the business page affect rankings for my client(in Canada).

I unwittingly claimed the custom url too which means I cannot transfer ownership anymore I think.

Its brand new page - so should I delete the page and start over (or) do you think its ok for an Indian to be the owner of the business page of a business thats located in Edmonton, Canada.

Pl advice 
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Jim Froling's profile photoVijay Nair's profile photo
2 comments
 
Thanks Jim :)
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Brandify

Discussion  - 
Road maps, restaurant guides, the Yellow Pages ... the ‘geoweb’ has supplanted them all. But whether you use Google Maps or Yelp to find what you need, a closer look reveals that our digital urban mirror is full of chinks and distortions
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Brice Gump

Citations  - 
 
Hey Everyone! Happy New Years Eve!

NAP Question Here:
We have a doctor who, as of recently, owns 3 different medical businesses and is moving them all into the same location. So as for NAPs, we will have three businesses operating out of one location. Also relevant, currently two of these businesses have the same primary phone number. (Same office, call tracking used to differentiate online calls, local directory ecosystem has primary non-call tracking front desk number)

So as he merges all of these businesses into one location, we were planning for citations/NAPs to do like any doctors office:
Business Name (each one is branded, not [Doctor Name])
New Address + Suite #1,2, & 3
Unique Phone Number

As for the two businesses using the same phone number and address but different name, I see this as being an inconsistency in NAP. So we are going to replace one business with a single call tracking number across the board. I know call tracking is typically frowned upon, but if we are going to have to change EVERY phone number in the citation ecosystem I see no reason not to make it one the business owner can control and can track.

Each business is already established with it's own brand, website, and directory listings, so it's a matter of as we begin to update the listings how do we want to do it.

What would you do in this situation? Would you approach it differently or are we on the right track?
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Jim Froling

Google+ Local  - 
 
A client is a franchisee for a national services company. He maintains a website for his franchise which is separate from the franchisor's and which prefers to be the central focus so he can track traffic, conversions, etc.. There were also two G+ Pages, one for each URL (his own & franchisor's). When they retained us six months ago his ranking in local search had virtually disappeared . Lots of dupe and inconsistent NAP issues which we have cleaned up. The cleanup appears to have benefited the G+ Page linked to the franchisor's site most as his rankings have bounced back to #1-3 for most keywords.

I fear that it's just a matter of time until the duplicate G+ Pages adversely affect his rankings again. My plan is to delete the G+ Page page linking to his website then changing the URL on the G+ Page page that presently links to the franchisor's site.

Or not? I wonder if the G+ Page page linking to the franchisor's site is ranking well again because of, among other things, the higher domain authority of the franchisor's site compared to the client's personal site. Will associating the weaker local site with the stronger G+ Page hurt his rankings?
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Mike Blumenthal's profile photo
 
Yes and yes. Google will catch up with the dupe and one or more likely both listings might suffer. And the franchisor url would in many cases do better. 
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John Tabita

Local & Social  - 
 
By now you’ve heard the term SoLoMo to describe the convergence of social, local, and mobile. While buzzwords come and go, the phenomenon is here to stay. Back in 2012, LSA’s Greg Sterling described it as “… getting nearby information on demand, wherever you may be.” Here are the implicati
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John Cavers

Local SEO  - 
 
Has anyone considered linking out to the listings at the four main aggregators from a website?  I was thinking a back page such as the contact page.  Most sites have links to FB, Twitter, Google+, but what about the aggregators....any thoughts?
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Jen Holzman

Local SEO  - 
 
 
Groupon has created 7 million Pages that correspond with an equivalent number of business listings in the U.S. This followed a beta trial in five U.S. cites the company called successful. The overwhelming majority of these Pages are not claimed.
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