Hi +Jessica Ray
. If you have forgotten both the username/Gmail email address and the password for your account, you need to start by finding the username for the account and then reset the password for the account. To find the username for the account, please use the forgotten username
path in the following troubleshooting guide from the Google Accounts Help Center: https://support.google.com/accounts/troubleshooter/2402620?hl=en&ref_topic=3382297
. Note that the response for the prompt for an email address does not necessarily have to be a Gmail email address. Use any email address you know and that you might have associated with the account you are trying to locate.
Once you have identified the account, please use the forgotten password
path in the troubleshooting guide mentioned above. If you are still having problems after trying that and you use Gmail on the account involved, please ask for help in the Gmail Product Forum
) because you will find experts in account recovery there who might be able to offer additional assistance.