I am not happy.
Just got off the phone with Apple Support. Despite the fact that Apple knows it sold me a pre-busted computer, I will get no help.
The problem is the Seagate 1TB hard drive. Between October 2009 and July 2011, Apple sold iMacs with this hard drive which, it was discovered, had the somewhat frequent potential to fail. As a result, they instituted a replacement program. Good service, right?
Wrong. When entering my serial number onto the site, I'm told that my machine isn't eligible...despite fulfilling all criteria. I just got off the phone with Apple support, who was about as unsupportive as possible and just continued to say the same thing over and over again...if the website says no, then no...
Apple: "....yeeeah they're kinda sticklers for this stuff."
Me: "So Apple sold me a machine with a busted hard drive which they aren't willing to replace."
Me: "...because from what you're telling me, it sounds like they're just sort of arbitrarily deciding which of the busted machines they're going to fix. I'm guessing the machine serials are randomly selected from the otherwise eligible population."
Apple ".....they're kind of sticklers for this sort of thing."
I've used Macs forever. I'm a digital artist, and my computer is vital to me. And yes, what you've heard is true: Mac are much, much better for graphics and art. I've never had a serious issue with a Mac until now, and I've never needed serious support from Apple until now. And they blew me a raspberry.
I am not happy.
So screw it...I'll replace the hard drive myself.