Post is pinned.Post has attachment

IMPORTANT MESSAGE: To Join this Public Community as a member, do not just click the Ask-to-Join button - but ALSO Private Message (private G+ post, not a hangout or email) +John R. Ellis with a request for Approval, and include a link to at least one community you Own or Moderate. Thanks.

++++++++++++++++++++++++++

FAQs about G+ and G+ Communities:
3.33 Billion current accounts
~ 1.0 M more accounts added daily
4.9 Million current Communities
~7400 new Communities created daily

Resulting in these:

Current G+ Community O/M Issues

* * * * * * * * * * * * * * * * * * * * * *

*Reminder - be sure to check the information posted in the community About Section for answers to Frequently Asked Questions here.

TIP - To alphabetize your membership list, go to Membership Search and type in: Quote, Bang, Apostrophe - i.e.: [ "!' ]. Should alphabetizes the entire membership list! However, we need to be able to sort by New Members first too.

"New Posts" number is missing or wildly wrong. Mods no longer can see that there are posts to the community if they are in Spam filter, unless they enter the community and check. Number indicates a new post, but it can be hours later before it is actually displayed in the community.

Moderators should be able to set a default order (top posts vs chronological) for their community. Defaulting everything to Popularity "top posts" has been a fiasco.

O/M do NOT see all posts or comments by members who block them, and it is too hard to determine who blocks the Mods now.

We need the ability to Remove, report, and ban at the comment level with the option to remove ALL content from the poster. That means ALL comments and ALL posts.

Need ability to BULK approve and reject applicants for membership, and bulk remove old invitations.

Trolls and hackers still hijacking communities. TRUST NO ONE!

Notifications not working well, and disappear when you try to read them. This link might help you recover the lost ones: https://plus.google.com/notifications/all

It is too difficult to find the About Section or the Categories in the new UI.

We need the ability to move posts to correct categories on mobile, not just desktop.

Feel free to use the comment section of this post to bring up new questions or new issues, especially if you don't think it needs a full post in the community.


Updated January 26, 2017.

#Community #Problems 




Photo

Post has shared content

Never fear - more changes coming:

The only thing constant is change. Surely now they will fix all the bugs, and add back all the good features they retired, right? ;-)

/ "death by a thousand improvements"
What's new with Google+

Hey there Plussers! I'm your friendly neighborhood G+ Server Eng Manager, and I wanted to take a little time to tell you some of the great things the G+ team is working on. As always, we listen carefully to your feedback, and in the coming months, we'll be focusing on your most highly requested areas of improvement, including:

• Better spam control
• Enhanced community moderation
• Improvements to the web user experience
• More intuitive navigation and discovery
• Cleaner notifications

And more that we'll reveal as they become available ;)

We've heard your desire to stay informed about G+ product updates. Going forward, you can expect to hear more from me; our Product Managers, like +John Nack​, our Program Managers, like +Carter Gibson​; and Community Managers, like +Leanne Osborne​ and +Madeleine DeRome​. We'll try our best to reply to questions and keep you up to date on all the great progress.

Thanks!

Photo

Post has shared content
New way for Owners and Mods to Invite people to Communities

"People with the link will be able to directly join..." If that is the case, does it bypass request to join, or bypass Mod approval to join? Obviously I'll have to test it out and see how it works. If it bypasses the RtJ or Approval system and works like a direct Invite - that could be a disaster if trolls get a copy of the link. If it is simply another "public Share of an Invite" like the old Share invite, that's not a problem.

H/T to +Rupert Wood for bringing this to our attention.
#CommunityInvites
Invite all the right people to your Communities all at once

Communities are a great way for groups of people to share around a topic. But when you’re creating a Community for a group you’re a part of, like a book club, parent-teacher association, or work team, the last thing you want to have to do is invite each member one-by-one.

Since so many groups already have a way to get ahold of one another, whether that’s through email, chat, a newsletter or something else, we’ve created a new Community invite link so you can invite all the right people at once.

Community owners and moderators can share an invite link with their group however they choose. People with the link will be able to directly join both private and ask-to-join public Communities, and anyone who doesn’t have a Google account or Google+ profile will be able to create one along the way. Communities that are restricted to a given G Suite organization will continue to only be accessible to members of that organization.

If something changes, you can easily disable a shared link or generate a new one at any time. To share an invite link to your Community, just open the invite menu on Google+ web, turn on the “Allow invites by link” option, and grab the link that appears.

Photo

Post has shared content
I guess this community became too informal for Google?

Scrap it all and start anew....
Gain the support you need to run a healthy Community on Google+!

Apply to Community Vanguards to meet other community managers and learn more about running Communities!
https://goo.gl/qvGHPL

What is Vanguards?
Community Vanguards is a supportive network for community owners and moderators to exchange best practices for running successful Communities on Google+. Our team here at Google+ moderates the private Community and works to promote Vanguards members’ Communities here on our social page (see the other posts in this Collection!).

We are looking for people to join our growing network of Community managers in Vanguards. To qualify, you must:
- Run an active Community on G+
- Have at least some experience as a community owner/mod, though you don’t need to be an expert
- Be interested in exchanging tips and tricks and fostering a supportive dynamic
- Maintain an active presence on Google+ and in your Community

What are the perks?
- Gaining a supportive network of other community managers
- Profile verification
- Getting promoted on our social marketing channels
- Access to helpful discussions and resources shared by our team and other members
- A direct line of communication to the Google+ team
- The chance to join Google+ Create, our network of top content creators
- The chance to join Early Access, our beta program where members can test upcoming features and share their feedback

If you qualify, apply here: https://goo.gl/qvGHPL

If you haven’t started a Community yet and want to learn more, check out our Best Practices guide: https://goo.gl/4YW3wy
Photo

Post has shared content
Tools For Moderators: Hold For Review Explained
A great synopsis of this tool by +Margaret Tompkins shared by the official Google+ page, into their 'community vanguards' collection, which may also be very useful for community moderators to subscribe to for future community moderation tips and advice.
Hold For Review

Find out how to take advantage of this useful Community setting with Community Vanguards member +Margaret Tompkins

What Is It? And How Do I Get It? Hold for Review is the strongest feature provided by Google to protect communities from pornography and spam. It is a community wide setting enabled by an owner or moderator. From the 3 dots menu on the upper left of your community home page, select “Edit Community”. The second setting is “Hold posts for review”. When invoking Hold for Review, you will be given two choices for “Whose posts do you want to review?” The options are EVERYONE and ONLY NEW MEMBERS.

How Does It Work?

With Hold for Review, posts are held in a special queue that is only seen by moderators and owners. Your members don’t see the post until you have had a chance to review it to see if it is suitable for your community. If you have selected EVERYONE as an option, then all of your current and new members will be considered “new”. That means that every post shared to your community will be held in that queue waiting for your review. If your community has lots of members, think carefully before you enable this feature for EVERYONE. If you have chosen ONLY NEW MEMBERS, then only those members who make their first post after you have invoked this feature, will have their posts held in the queue.

Moderating the Hold for Review Queue:

You have a number of options for each post in the Held for Review queue. Select the 3 dot menu to find the options “Auto-approve all posts” and “Ban”. The other options are available directly on the post itself. You may plus the post, comment on it, and share it also.

Auto-approve all posts

Selecting this option will approve the post you are reviewing and all future posts from this profile will automatically go directly to your community without any review. This is perfect for those posters you know will be valuable members of your community.

Ban

You may ban the poster and this works the same throughout the community. The poster will not be allowed to post further to your community. However, it doesn’t remove any posts that are already there.

X

You may reject the post being reviewed by selecting the “X” button. The next post from the same poster will also go in the Hold for Review queue. They will continue to arrive there until you Auto-approve the poster or ban the poster.

Check Mark

You may approve the post being reviewed by selecting the “Check Mark” button. The next post from the same poster will also go in the Hold for Review queue. They will continue to arrive there until you Auto-approve the poster or ban the poster.

All “new” members are considered limited members. When you Auto-approve a poster, that profile becomes a full member. If you select the EVERYONE option, then all of your members instantly become limited members.

My Tips for Using this Feature: When you see a post here, you know that you are looking at the first post from a new member. This is the perfect opportunity to welcome the poster to the community and perhaps share a link to an on-boarding message or rules post. It’s also a great opportunity to educate your new member about various procedures that you may have.

You may use the single time approval or rejection (Check Mark or “X”) to process posts where you are not sure of the poster. I do this on all the posts that are questionable. This allows you plenty of time and experience with a poster before they become a full member of your community.

Strict Filters

Google automatically provides your community with a set of spam filters. You may optionally use “Stronger content filters & controls.”. To get these strict filters, from the 3 dots menu on the upper left of your community home page, select “Edit Community”. You will see “Content controls” for the strict filters. Move the slider to the right.

With strict filters in place, the pornography and spam will be trapped in the spam filters and you can clean this out when you want. You will find more false positives with strict filters than without them. This is a small price to pay for keeping spam out of the public areas of your community.

Posts from approved full members may still end up in the Spam Filter. Being fully approved doesn’t stop that action.

Recommendations: I’m one of the owners of the Landscape Photography Community. Its one million members generate thousands of posts and being a large public community, it is often the target for spammers. Since we have invoked Hold for Review and Strict Filters, we have NOT had a single pornography post make it to the public areas of the LPC and very few spam posts have made it public.

I strongly recommend that you use Hold for Review and Strict Filters on your community. I also recommend that you invoke this for only new members rather than everyone.

This piece was written by Vanguards member Margaret Tompkins, who owns and moderates the Landscape Photography Community: https://plus.google.com/communities/116871042716967304935

Learn more about the Community Vanguards program and apply here: https://plus.google.com/+googleplus/posts/LAMQSnnjnbV
Photo

Post has shared content
Worth noting for any iOS users moderating communities! Though for posts already published in a community, you will still need to use the 'view on web' option to view moderator options on published posts. Though dealing with posts in hold for review and potential spam is now so much easier!
Native Community Moderation

Today we’re launching native community moderation for the iOS App. This should make the experience of moderating a community on your mobile device quicker and easier. Simply tap the moderate button and get to posts held for review, posts identified as spam, and requests for approval to your community. Let us know what you think!

~original post 3.6.17, updated 3.8.17~
Photo

Post has attachment
Hold For Review

What Is It? And How Do I Get It? Hold for Review is the strongest feature provided by Google to protect communities from pornography and spam. It is a community wide setting enabled by an owner or moderator. From the 3 dots menu on the upper left of your community home page, select “Edit Community”. The second setting is “Hold posts for review”. When invoking Hold for Review, you will be given two choices for “Whose posts do you want to review?” The options are EVERYONE and ONLY NEW MEMBERS.

How Does It Work? With Hold for Review, posts are held in a special queue that is only seen by moderators and owners. Your members don’t see the post until you have had a chance to review it to see if it is suitable for your community. If you have selected EVERYONE as an option, then all of your current and new members will be considered “new”. That means that every post shared to your community will be held in that queue waiting for your review. If your community has lots of members, think carefully before you enable this feature for EVERYONE. If you have chosen ONLY NEW MEMBERS, then only those members who make their first post after you have invoked this feature, will have their posts held in the queue.

Moderating the Hold for Review Queue: You have a number of options for each post in the Held for Review queue. Select the 3 dot menu to find the options “Auto-approve all posts” and “Ban”. The other options are available directly on the post itself. You may plus the post, comment on it, and share it also.
Auto-approve all posts Selecting this option will approve the post you are reviewing and all future posts from this profile will automatically go directly to your community without any review. This is perfect for those posters you know will be valuable members of your community.
Ban You may ban the poster and this works the same throughout the community. The poster will not be allowed to post further to your community. However, it doesn’t remove any posts that are already there.
X You may reject the post being reviewed by selecting the “X” button. The next post from the same poster will also go in the Hold for Review queue. They will continue to arrive there until you Auto-approve the poster or ban the poster.
Check Mark You may approve the post being reviewed by selecting the “Check Mark” button. The next post from the same poster will also go in the Hold for Review queue. They will continue to arrive there until you Auto-approve the poster or ban the poster.

All “new” members are considered limited members. When you Auto-approve a poster, that profile becomes a full member. If you select the EVERYONE option, then all of your members instantly become limited members.

My Tips for Using this Feature: When you see a post here, you know that you are looking at the first post from a new member. This is the perfect opportunity to welcome the poster to the community and perhaps share a link to an on-boarding message or rules post. It’s also a great opportunity to educate your new member about various procedures that you may have.

You may use the single time approval or rejection (Check Mark or “X”) to process posts where you are not sure of the poster. I do this on all the posts that are questionable. This allows you plenty of time and experience with a poster before they become a full member of your community.

Strict Filters Google automatically provides your community with a set of spam filters. You may optionally use “Stronger content filters & controls.”. To get these strict filters, from the 3 dots menu on the upper left of your community home page, select “Edit Community”. You will see “Content controls” for the strict filters. Move the slider to the right.

With strict filters in place, the pornography and spam will be trapped in the spam filters and you can clean this out when you want. You will find more false positives with strict filters than without them. This is a small price to pay for keeping spam out of the public areas of your community.

Posts from approved full members may still end up in the Spam Filter. Being fully approved doesn’t stop that action.

Recommendations: I’m one of the owners of the Landscape Photography Community. Its’ one million members generate thousands of posts and being a large public community, it is often the target for spammers. Since we have invoked Hold for Review and Strict Filters, we have NOT had a single pornography post make it to the public areas of the LPC and very few spam posts have made it public.

I strongly recommend that you use Hold for Review and Strict Filters on your community. I also recommend that you invoke this for only new members rather than everyone.

Thanks to +Rupert Wood for the graphics.

Photo

Perfection Achieved?

In anticipation of a new pinned post next week, are there ANY unresolved problems with Owning or Moderating G+ Communities in the New (and soon to be Only) View? I will close comments on the old pinned post and new ones can be mentioned in the comments here. Thanks!

#Community   #Problems  

Post has attachment
Community posts glitchy today

Anyone else noticing a lot of problems with posts in their communities today - one other person has mentioned it to me so far. I wonder if it is the Ice Storms knocking out servers?

I've noticed in my G+ Communities today:
Notified of new posts - none found.
Approved posts from Spam - don't find them in community.
Go to comment on old posts - can't find them.

#Glitchy  
Photo

Versus, a debate community with 120k+ members, is in need of some extra mods if anyone is up for a challenge? Suggestions for suitable modfolks welcomed.

Rules are simple: a clear debate point, opinion and reasoning.

That's literally pretty much it.

We get a fair bit of junk that the filters handle pretty well, so most of the work is in checking for spammers that slipped the net, and polishing up potential posts - I use preformatted comments to explain the rules or what needs fixing, with a 24 hr delay on those waiting to be updated (and bin the ones that aren't worth rescuing).

Debates themselves can get quite lively. The mod team has always worked on a "social consequence" basis - someone makes an ass of themselves, then they're likely to get called on it. Disruption from trolls gets challenged, and then booted if no improvement seen.

Pretty standard stuff. Your kind of stuff? 
Wait while more posts are being loaded