Mod. Man. Service

» Tips & Tricks  - 
A Post to give to people who messed up their Audience and don't know why no one can see their posts but Community Moderators.

Now and then someone posts to the Helper Communities about people not being able to see their posts or comment on their posts, and we can't reply to them, because they have monkeyed with their Audience setting, so that people can't see their posts or reply to them.

Here is the Classic G+ link explaining some aspects of it:

If people see "Restricted" on your profile when you didn't specifically block them, the Audience setting is most likely to blame.  Go to Settings, Audience tab, and reset your audience to Anyone. [see screenshot below].  If you Age Restrict - then people who don't have known ages (even though they are adults), won't be able to see your posts or comment on them.

Give people who have messed up their Audience (usually trying to block someone) a link to this post to try and get them straightened out.  I may tag such people in the comments with their G+ ID (if I can) when they post to my communities with a Restricted Profile.  

#FAQs   #Audience   #Restricted  
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John Skeats

» Tips & Tricks  - 
Hack to Perform Community Searches from the New Google+

Moderators and Owners are especially heavy users of community search, so the lack of community search in the New Google+ hits Moderators and Owners especially hard. This hack isn't an ideal solution, but it is a simple way to perform community searches from the new Google+ -- but it works!
Google+ Tip: Hack to Search Communities in the New Google+

The new Google+ does not yet have all of the features of the classic Google+. One which has frustrated many people is the lack of the ability to perform searches within communities. The following is a quick-and-dirty way to perform community searches from the new Google+. It isn't pretty, but it works. 

While you are in the community you want to search, add "/s/<search_argument>" (without the quotation marks, of course) to the URL where <search_argument> is a single word or multiple words delimited by "%20", and then hit Enter. For example, adding "/s/apple%20orange" searches a community for all posts with "apple" and "orange" in them. The full URL if you wanted to perform that search in the Google+ Help community then would be

Performing a search that way takes you into the classic Google+ Search page, but hitting the browser's back key returns you to the new Google+. 
John Skeats's profile photoStephen Ng's profile photo
Don't like Skittles? LOL.
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Josh Levitt

» Tips & Tricks  - 
Just a nice tip for any mods or owners, which I find is a nice touch at the end of the month. Purely just acknowledgment.
Linda Buquet's profile photoSusan Rastella's profile photoMaria “To'on” Haringan Sanah's profile photo
That's a great idea, thank you.
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Spring Creek

» Tips & Tricks  - 
Growing a Community 

It may help to discuss specifics of growing a community beyond the basics of providing great content.  Here are some of my recent thoughts. I hope people will add to this... 

My efforts to attract outside of the G+ universe have been very marginal.   Posting a link on our website ( traffic ~600/day) and naming it FORUM  had added very people, but does increase awareness.  My impression is it is not easy to get the general public to join G+.    I suspect the public may read the tips we post on our G+ Community/Forum and just leave.   To compare, there is also a facebook link next to the G+ "Forum" link and our facebook followers are not growing much faster, so the adoption rate may be slow across the board.

Creating a post on facebook linking to tips on our G+ Community also works poorly.  

I really think the best way is to share the best of the posts from your Community into other somewhat related Communities and add a short non-bold tag that it was shared from your Community.   If they are interested, they will follow the link.  

I am still looking for the magic bullet to grow a community after posting quality information in the community and creating a wide range of categories to interest most people. My current idea is to emphasize an element of my Community ( named Ponds & Lakes)  and share that with much broader communities such as Gardening or Nature.   Emphasizing an aspect such as our promoting the idea of people helping nature by using native plants in ponds, ditches etc could be a way to draw interest from a much broader audience.  In this case that would be people who enjoy nature and wish to support it via native plants and animals.   I believe you really have to explore your niche and expand it to a broader audience appeal to grow your specialized community.  

I recently expanded the topic categories in the community again to spark interest from a broader audience.  I have no way to directly measure this impact.  It is just a good practice.  

Yesterday I started a new practice of posting a helpful tip along with a link to my community onto select Youtube videos.  The thinking is the people who post all have at least a default G+ profile so the threshold to join a G+ community may be lower/easier.   We shall see if we get a result there.

Any other productive ideas out there? 

for convenience here is the community in question

Show less
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Spring Creek's profile photoDr. Prerna Singla's profile photo
agree with u +Spring Creek ... i have recently started with a few like these in mine too... :)
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Angela Michelle Pandolph

» Tips & Tricks  - 
Hey All!
Lots of posts in my community get flagged as spam, but only very few actually are.  I would prefer all posts get published and if I see spam, then I'll remove rather than having to approve pages of posts.  Is this possible?
John R. Ellis's profile photoJames Clair Lewis's profile photo
I might do that, +John R. Ellis , although it's never more than 12 Posts a day that I have to UNflag

Yeah, busy Community...
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Adam Dalezman

» Tips & Tricks  - 
Hey All, I am building a Google+ communities for work and need to limit who can post. Does anyone know how I can limit posting abilities to just moderators and owners?
Adam Dalezman's profile photoEli “Elictrix” Schmidt's profile photo
To limit who posts there you must make the community private and invite only the people you want to for your buissness
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John R. Ellis

» Tips & Tricks  - 
Post no longer visible in Community - where did it go?

This is a frequently asked question, so I'll outline the major reasons a post can disappear from a community.  If you think of any additional ways, make a comment and I'll edit that in to keep it complete.

GPC:  Google Plus Community (assume a public one)
O/M:  Owners and/or Moderators of a GPC
Members:  Members of a GPC
OP:  The Original Poster or the Original Post itself
Post Tab:  Tab on a Profile or Page showing all posts.  AKA "wall".
Ban:  Member is banned from a Community
Block:  One person blocks the profile of another person
Settings:  The G+ Settings for an individual Profile or Page
Remove:  When an O/M removes a post from Community
Delete:  When a post is deleted from the post tab of a page or profile
Relevance Score:  A number created by G+ which categorizes the relevance of one person's post to another person's profile

In a normal situation, a member Shares an Original Post to a Community.  It is posted to their own profile Post Tab, and the community aggregates that post and displays it in the Community for the members to see.  Sometimes it is never seen there, and sometimes it appears then disappears.  Here are some of the reasons that can cause a post to never appear, or to disappear.  For the purposes of troubleshooting, we need to assume (or ask) the OP to toggle their own G+ Settings to be sure and SHOW COMMUNITY POSTS on their post tab.  This can be done just temporarily if desired.

1)  The OP contains offensive material or a blacklisted link.  G+ may delete this post at any time - it will not show in the community and will also be missing from the post tab of the OP, but the OP denies deleting the post.  They may get a warning message from G+, or not.

2)  The post is thought to be Spam by G+.  It will go into the Spam filter where O/M can see it there.  The OP will see it as posted in the Community.  Members will not see the post, and the OP won't see it if if they check while in Incognito Mode.  This can happen retroactively (after plusses and comments too), if the OP later posts it in several communities, or "enough" members flag it as Spam.  The post is visible on the OP post tab, is listed as "in" the Community, and members can comment on it there if they see it there.  O/M can leave it stagnating in the filter, approve it and it will show in the Community, or Remove it (see #3 below).

3)  O/M removed the post.  Members can't see it in the community any longer, but it remains on the OP post tab with a line through the Community name.  Members can see it and comment on it there.  Any photos from the post in the Community Photo section will be removed from there.  There is NO indication or trail as to which O or M removed the post.  Nice ones will comment on why it was removed, but there is no requirement for this.

4)  OP deletes the post.  It will be gone from community and Post tab of the OP.  Any picture on it will be removed from the Photo section.  Keep in mind that ONLY G+ or the OP can delete a post - O/M can't do that.

5)  An O/M removes a category containing the post while editing the Community.  The post is still technically in the community, but it is invisible.  It can be found with community search.  Pictures from it will be visible in the Photo section.  It will appear on the OP post tab as still posted in the community, but the category will be ( ).  People can still comment on it via search or the OP post tab.  Some of us who do this frequently and deliberately call it "Sweeping" a category of posts.  I don't know if there is any official name for this tactic.

6)  Relevance score is low.  You may not see every post every visit if the score is low.  To increase the score, plus and comment on the post.

7)  Glitch.  Glitches are common and entire blocks of posts will just disappear for awhile from communities and from your own post tab.  Be patient - they tend to come back magically in a day or two.  Sometimes you can find them in Search, comment on them, and they reappear quicker.  If the OP can't find the post on their own Post tab, and #1 does not apply, a glitch is the most likely cause.

8) Blocking.  The OP may block a member, who can then no longer see the post in the community, or any posts on the OP post tab.  O/M can still see it even if they get blocked, but can't comment on it.

9)  Deleted Profile.  All posts in a community from a given profile disappear when a profile is deleted.  No one can see them, and you get an error when you check the profile name.

Can anyone think of other reasons a post might disappear?

10)  Although perhaps 0) would be better label - contributed by +Christian Nalletamby - the Non Post.  When you create a post to share, but you fail to actually click the Share button before moving on to other matters, so you never actually post it.  This can happen with comments too.  ;-)

#community   #disappearing   #posts     #FAQs  
Version Stardate 2014.324.18:10CST
Eric Smith's profile photoJolan Smith's profile photocarol goh's profile photoMiguel Sora's profile photo
+John R. Ellis yes I agree with you dear friend...
now a days I see many changes in Google... 
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Ethan Randall

» Tips & Tricks  - 
Tip I: Sharp as a Lego
Please +1 if this helped.

When starting your community, or even now, you will want to make sure any graphics you use follow two rules:

1. Unless you are doing pixel art (and even then) the images you use should be a very high quality, and look sharp. This way they look very nice at any size. Google requirements are at least 250 by 250 pixels. The ones I upload are more like 2,000 by 2,000. Give the feel that people spent time on your community instead of just copying over a sub-quality creeper face.

2. The images should look like they they belong where they are, like a Lego in a cute little Lego car. If you want to make the most adorable little black Lego Ferrari, you probably wouldn't use a pink Lego in there somewhere. That would just make it look funny. Try to show that your community's quality is shared throughout.

"Awesome, but how do I make these quality images?"
You don't need to spend a single cent. There are a few free programs you can use, and they work pretty well. Standard Microsoft paint actually is not bad when it comes to pixel art, but I'm guessing you want something a bit more professional, right? Try '' or ''. Both of those programs should still be free, and allow you to make the images you have been daydreaming about for the last five minutes.

Good luck!
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Mark Mitchell

» Tips & Tricks  - 
I've just learned that my All-things-Google+ tech teacher Zane Miller will teach a live session tonight on how to use state-of-the-art Google tools to create live-streaming promotional events, group meetings, one-on-one live consultations, and online videos -- all for free.

Zane's training will start at 6:30 p.m. U.S. Central Standard Time

The good news is if you miss it, you'll be able to catch the replay
on that page too.

Google lets you keep the online events you create private and
closed if you wish. Or you can make them public to the world,
as Google knows especially how to do, in its particular
Google-searchable way, with Google's help and blessings. All free
for you.

If you've ever wondered how to get your art, craft, writing,
service, teaching or impassioned message out there, to a
chosen few or the universe-at-large, you'll find the answers
clobbering you over the head in Zane's class tonight.
Select Page. Learn the Secrets Today… Got questions? Click here to comment and ask questions during the presentation · Join the Live Class · Created and Designed by Zane Miller | The Online Video Nerd.
Peter van Rens's profile photoMark Mitchell's profile photo
Ha -- maybe his slow-talking is what I respond to in his two-hour plus walk-thrus of somewhat difficult, convoluted subjects like Google+ and Hangouts. Thanks for checking it out, Peter.
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» Tips & Tricks  - 
Here it is, my promised list of tips and tricks for how to KEEP members in a community. You don't want your numbers to go down. It's not a good feeling.

I'll try to keep this simple so I don't get grilled by people like last time. =_= If you're wondering I deleted that one.

You may already know all of these tips, but if you don't, I hope you'll find these useful.

----------------------------------------------------------------- - MAKING PEOPLE WELCOME!!!

Making people feel wanted and welcome is one of the primary aspects of keeping members in a community. If people feel like they have a purpose in your community, they will continue to post and be involved. This encourages the community to actually behave like a community, and may cause some lurkers in your member list to come out of the "shadows." It can also encourage people viewing your community from outside to join. The following points are ways to get people to feel wanted or accepted in a community.


Click that button! It let's people know that people are actually seeing their posts, and also shows them that people like what their posting! On my communities I try to plus one every legitimate thing that's posted. This makes people feel like their work is being seen. Furthermore, since you are a moderator/owner, you are an authority figure on your community (provided your community is large and important enough). Plus one-ing people's posts will make them feel like the people at the top are taking interest in their content.


Commenting takes the "Plus-One-ing" concept to a whole new level! Although it is impossible to comment on any and everything that's posted, try to comment as often as you can to make people have a reason to share. Feedback is one of the main reasons why people join a community in the first place, and if you give it to them, they'll come back again and again. When you comment, make sure it's constructive, and maybe even give them your input or opinion. Overall, keep it positive, make sure it's relevant, and most importantly, make sure it is helpful and encouraging in a way that will push them to keep sharing.


Believe it or not, people who join your community may make great friends for you! After all you most likely built your community over a topic you are interested in, and if someone joined, chances are that they are interested in it, too. Get to know your members, follow and become friends with them. You'll encourage them to come back, and you'll have more people to talk to! It's a win-win! Why wouldn't you do it?


New members may need some time to get used to the rules of your community, so if they don't get it right the first time, don't grill them and warn/ban them from minute one! That will make them leave, or at least consider leaving, which doesn't benefit anyone. Give people a chance, don't stress over what they did wrong. Instead, focus on what they did right, and tell them what they did right in a comment. Also tell them what they should change, but in a friendly, constructive, non-grilling way that shows them how to do things correctly while not hurting their feelings. Understand that they are NEW, and give them a chance to acclimate. =_=


Posting things yourself is a great way to build the kind of content you want in your community. Post interesting, engaging things that people will want to comment on, plus one, and reshare. This will do two main things, A; Give people an example of the correct things and ways to post, and B; Make people want to come back to see what else you post.


Build a great team of proffessional, hard-working moderators/co-owners to help you in completing this list of tasks, as well as basic maintenance. More people working these points will get a lot more done and will always make your community have at least a few people actively participating. Make sure when you pick a moderator, they're someone you can trust. They should have the following qualities: Care about the topic; Professional; Can moderate often, Has a good personality, Can follow these points and the rules, and so on... I recommend picking people you know in real life, because you know what you can trust them to do.

I hope these tips can help you! Hopefully at least some of these are new. Share if you want. I incorporate these into the communities I moderate, and it works rather well.

Hope you like this one...
Thanks for reading.

Zip Zap Insights's profile photoMichelle “Genderbend” M.'s profile photonerfinstructabler's profile photo
+Zip Zap Insights

No problem! Thanks for your nice comment!
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John R. Ellis

» Tips & Tricks  - 

Summary of the information from a half dozen posts on this topic in this G+ Owners and Moderators Community.
Bang Girls!

Dealing with the Bang Girls or Exclamation Point Girls (EPGs) has become a FAQ on G+ lately, and the bane of Public Community Moderators.  Here are a few things to consider:

1)  They are created by the dozens daily, and die within hours to days after hatching
2)  They join larger Open-to-Join Public communities, attempting to show up first in the membership list
3)  They don't post or spam - they hope people will circle them and check out their click bait posts on their Post Tab before they die
4)  They don't ask to join Public communities set up that way
5)  It is generally faster to Remove them than Ban or report them, if you want to keep your membership list cleaner with real members.

The best solution (if practical for you) is to change your Public Community to "Ask To Join" status.  You can then blanket Bulk Approve ALL requests you do get, without even reviewing them if you don't want to, and that will eliminate these and a LOT of other actual Spammers, without affecting your community membership growth rate significantly.  Any real person who wants to join will click Ask to Join just as easily as Join button.  However, be aware that changing to AtJ WILL prevent members from formally Inviting their circles to the community, and Notifications will default to ON for members who are approved.  Ask to Join also reduces the drive by posts and comments from trolls, a bit.  Nuke any Spam posts that do appear, and your Moderation work will diminish markedly.  Because you can't stop the notifications and emails from G+ about requests to join, you may want to set up a folder in GMail to filter out all those request emails, and ignore it.

#EPGs     #BangGirls    #Spambots  
Hakan Gül's profile photoDarth PuffMaN's profile photoJoão Carlos's profile photoRamsez Stamper's profile photo
+John R. Ellis yes agree. The profiles all seem to be old, without profile photos. 
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Nathan Bailey

» Tips & Tricks  - 
To be a good community owner.
Be kind to everyone (even people who brake your community rules if you have any). 
Lesson to your moderators, they are what is keep your community form collapsing (or fill up with a lot of spam/porn/anything you don't want).
Take credibility for your moderators mistakes and try to solve them (if needed. For example a moderator in your community remove someone's post for no reason, and the people who owns that post gets mad. Take the blame for yourself and solve the issue with that person) Obviously there's exceptions to this like when a moderator on your community is abusing his or her powers, then just demote them. 
If you need to leave google+ for a while make sure there's a suitable person who can lead while you're gone. The troubles for most communities come when owners have to leave for a extended period of time and leave no one to run the community. 
what do you think +John R. Ellis  is this good? 
Nathan Bailey's profile photo
+John R. Ellis However I do own a community with over (and growing) 130,000 members :). By the way, if you ever need moderation help i'll willing to volunteer my time. 
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Henry Kwong

» Tips & Tricks  - 
I invited a bunch of members into my Google+ community. Is there any way how I can cancel all the invitations in one shot? Or do I have to cancel them one by one?
Rajesh Narayanan's profile photo
You have to cancel one by one.
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Mike Noyes

» Tips & Tricks  - 
+John Skeats talks about community moderator responsibility for community member content.
Are Community Owners Responsible for the Content in Their Communities?

The short answer is yes.

Owners obviously cannot prevent users from posting content that violates the User Content and Conduct Policy (, but there is an implication of tacit approval if inappropriate content is not removed promptly. That doesn't mean that owners or moderators have to catch every post as it appears in the community, but it also means that they cannot leave the content visible for many hours because they only check in once a day or whatever. Communities -- especially large public communities -- require diligent moderation. Community owners are responsible for making sure that happens.
Bruce Achterberg's profile photoJohn Skeats's profile photoWolf Revels's profile photo
+Bruce Achterberg I agree that I should have made it more clear that it was a statement of opinion. 
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Dr. Prerna Singla

» Tips & Tricks  - 
hi ... this is what I found about posts getting spammed.. I found this info quite useful, so i m sharing with you all .. :)

(my apologies if i posted in the wrong category)
A comprehensive guide to Google Plus etiquette for new network users. Follow this guide to increase visibility and avoid potential pitfalls.
Pat Le Cat's profile photo
Toot trivial to be of any real value or help :-/
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John Skeats

» Tips & Tricks  - 
We often see questions here about dealing with communities that have been orphaned. This post explains the options. 
John Skeats originally shared:
What Can Be Done for Communities Without Owners?

Google+ communities are said to have been "orphaned" if they have no Owners. That can happen if the last Owner's account is permanently suspended, if or the last Owner closes his or her account.

Unfortunately, there is no way for anyone to be promoted to Owner if there are no other owners of a community. That means it is also impossible for anyone else to be promoted to be a moderator. As a result, the only good long-term solution is to create a new community and encourage current members to move to the new community. The ease of doing that depends on whether the orphaned community has any moderators.

Orphaned communities with moderators
The existing moderators can, of course, continue to moderate posts in the community. The smoothest way to make the transition to a new community, however, is for a moderator of the orphaned community to switch the community to require moderator approval to join (if that is not already required), and to add a pinned post in the orphaned community addressing the following points:
* Explaining that the community is being shut down.
* Inviting people to join the new community and and asking them to leave the old one.
* Notifying them that no new posts will be accepted in the old community.

Changing the community's photo can also help convey the message that the orphaned community is being shut down.

From that point on, all moderators should refuse requests to join the community. The moderators should also remove any new posts with a comment inviting the authors to the new community and asking them to share their posts in the new community instead.

When the moderators feel that no more members will leave voluntarily, the moderators should remove the remaining members and finally leave the community themselves. Google will delete the community at some point after all of the members have left. 

Orphaned communities without moderators
The options are very limited for an orphaned community without moderators. No one can be promoted to become a moderator, so no one can perform the tasks mentioned above.

Moderator-less communities rapidly become filled with spam because there is no one to control the spammers. That is an especially serious problem if moderator approval is not required to join the community because new spammers will join every day. (As an aside, watching how quickly things get out of control will give you an idea of how much moderators really do!)

Your only realistic option as a member of such a community is to find or start another community on the same topic, and to leave the orphaned community. If all serious members do that, there will come a time when there would be no one left but spammers spamming each other.
Micah Orloff's profile photoBruce Achterberg's profile photoattilasebo's profile photoCurtis Nathan White, - G Host's profile photo
+Peter van Rens They don't have to. You make a rule that the community must always have an owner, like the Flying Dutchman must always have a captain.

If there are no owner and moderators, they should use some metric to identify the most likely best new owner, and make them owner. Then at least someone can contact them. 

Alternatively they could let people request ownership.

Better than leaving the community in limbo. 
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D. Posse

» Tips & Tricks  - 
Hi all, how can I add contact to my community... I feel a bit lost :(
D. Posse's profile photoJohn R. Ellis's profile photo
+D. Posse If you are Owner, there should be an Invite Button inside the About box, as well as on the various membership pages, no matter what type of community it is.  There is another one inside the gear icon.
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Ethan Randall

» Tips & Tricks  - 
Tip II: Actives and Mods
Please +1 if this helped.

An important part to communities are actives and mods. The owner of the community usually plays both rolls, but it is advisable to find other people that can fulfill these rolls too. How can you do this? First lets talk about mods.

Mods, short for moderators, are people that may be active, but their main purpose is to monitor the community. They make sure the posts on the community follow the rules, along with comments and general discussion. They have the permission to kick or ban people from the community if you grant it to them. If your mods, assuming you already have some, do not do this, you may need new moderators. Moderators are usually ranked up from noticed actives. What's an active?

Actives, a word I just made up, are people that interact with the community a lot. They may frequently leave comments on other peoples' posts, or just make many posts themselves. Before you start thinking you know some actives, there are a few kinds... There are the normal actives, the trolls, and the spammers. Basically, trolls can be actives, but they don't offer positive feedback, instead their comments are usually insults or just don't make any sense. Spammers are also actives, but they just annoy the heck out of everyone. I think we all know what spamming is.

As your community grows you will start to find these people. You don't need to start out with mods either. If you have spare time on your hands, a community of 1,000 people shouldn't be hard to handle yourself. Not many people are actives. Look for the people that contribute and give to the community. If you trust these people after long enough, give them a try as a moderator. If they are still helping as a moderator, you should be all set. I recommend about one mod per 1,000 members, up to about 10 mods, depending on the community. Don't be scared to swap mods from time to time. Not all mods actually help.
Ethan Randall's profile photoMarsha Sortino's profile photoMarsha Kay's profile photo
Thanks Ethan for a well written explanation. I appreciate that. 
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Richard Fischer

» Tips & Tricks  - 
As a mod I would like to highlight some of my sentences in Bold when I post. I have tried using the feature that looks like it would allow that but, it does not work for me. Can someone please tell me how to do it? Thanks.
Mike Maxwell's profile photoal m's profile photo
al m
I find to get the bold to work every time, no matter the length of the sentence, all you have to do is make sure there are no extra spaces in the sentence between words etc...and then delete your period at the end of the sentence, retype the period, and then star.
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