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Jane Donaghy

» Guidelines  - 
 
I am currently an owner of a group & looking to step down, but no one wants to step up.
Can a Google+ group exist without an owner, with only moderators?
Or can all moderators be promoted to owners?
I am not keen to close the group but no one wants to take over.
Thanks for any advice on Google+ rules & experience on this. 
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Doug Essinger-Hileman's profile photoJane Donaghy's profile photo
6 comments
 
Thank-you for your advice, I have really appreciated the volume of information you have all provided.
A moderator has offered to step up & we will share the responsibility together.
Thanks again.
Jane 
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Joost Schuur

» Guidelines  - 
 
Does anyone have any pointers to especially well written set of community guidelines?

I'd love to see something where the tone doesn't come across as too authoritative, and yet it still clearly spells out what is allowed, what isn't and what is encouraged. 

Too many communities just post a set of 'don'ts': 'Don't self promote. Don't get off topic. Don't linkdump. Don't post in a language other than English...'.  That doesn't come across as very friendly, and it targets a subset of members, many of whom are quite happy to ignore them anyway for a quick drive by post.

It's akin to reminding the whole movie theater that movie piracy is a cime, as if they think everyone's a potential offender.

Perhaps something that outlines the spirit or philosophy of the community and its goals? I'd love to see some guidelines that go beyond damage control and actively guide a community towards those.
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Michael Alperstein's profile photoDaniel Imbellino's profile photo
8 comments
 
While some guidelines may seem harsh, they're a necessary must if you want people to respect your community and its members. I for one work as much as 100 hours a week to manage my social properties, including communities, and I'll be damned if I'm going to let people trash the hard work of myself and others.
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Gary Ray R

» Guidelines  - 
 
A Suggestion for Mods of Very Large Communities

If you are a mod of a big community with multiple moderators, I might suggest that one thing you can do to help communication between mods.

Our community is heavily moderated, we really, really want folks to follow the guidelines, and believe that is one of the reasons that the community keeps growing. 

Set up a private community of just the moderators/owners.  Then when you have issues that need discussing (like "is this post really good for our community?") you can post to the private community for discussion  between mods.

We have done that and it really helps on those posts that may fit the guidelines or may not.  Also we use it to discuss tweaking the guidelines, to reduce confusion and hopefully make the community more enjoyable and easier to use. 

And to tell you the truth, to sometimes vent after being called names for just doing our volunteer jobs.
Thanks
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Mike Noyes's profile photoMike Rigsby's profile photo
7 comments
 
I moderate in a community that's past the 68K mark. Myself, one other Moderator, and the Owner who pretty much just lets us handle everything because we are. All I do is Gchat (Hangouts) back and forth with the other Mod on occasion. I probably handle 90% of it myself. 
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Rich Koning

» Guidelines  - 
 
+Evo Terra I took the liberty of making a new image for the community.  I know you've mentioned before wanting to update it.  So here's something close to what we have that suggests it's for G+ communities.  Since you're a mod, you can change it.  Just crop out the darker gray border when you up it, and it should fit.
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Myron J. Dansby's profile photoDavid Cao's profile photoMoisés Pinto Muyal's profile photoWilliam Putman's profile photo
4 comments
 
As the sign says... helping each other.  Looks good up there if I do say so :)
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Al Johnston

» Guidelines  - 
 
I'm moderator over at "Sheetmusic Playback of Original Music." I search for original sheetmusic to feature in my community and so did a search for "violin." One of the communities found is called "Violin Players." I clicked the "Ask to Join" button and after a few days was approved.

Once introducing myself, I began to realize that "Violin Players" is a community comprised of children, without even an adult moderator. There is no indication of this in the tagline or on the "About this community" section. This is ridiculous! I immediately left the community and informed Google+ administration.

Has anyone else encountered this? Has anyone here addressed the issue?
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Al Johnston's profile photoAnti-Glass Discussion's profile photo
6 comments
 
I thought that the age limit for Google accounts is 13+.  If they are younger than this, then the school needs to be advised for public safety of minors.
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Web Series Today

» Guidelines  - 
 
The Intelligent "About" box?

Now that the "About" box is more prominently displayed in communities it might be a good idea to explore where it could go from here.

First, none of the formatting options like * _ or links work within the about box (yes, you can add 10 links under the box, but that is a different issue).  Given the importance of the "about" box in terms of setting the tone for new members it would be nice to make it visually appealing  so that it does not look like blah blah blah.  As keeps cropping up in the discussions here the information this box contains is vital to the functioning of communities, so it needs to be formatted in an attractive way that makes sure it gets read, especially by new members.

It would  be interesting to have the box change over time based on the persons engagement in the community.  If they have been there a while and they are highly engaged it would become very minimal.  If they just make posts but do not leave comments, it would suggest a post where it explains you need to engage with the community. etc etc. In other words it could transforms based on the behavior of a member and the way it transforms could be controlled by the mods to meet the needs of  the community/community mods.

Thoughts?
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Edgar Brown's profile photoWeb Series Today's profile photo
8 comments
 
+Edgar Brown Well, because the about box is generally used to lay out community guideline.  I guess the topic was intended for this community, so perhaps it should be moved. But, that was the rational.  Its not always easy knowing where something best fits.
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Paul Maplesden

» Guidelines  - 
 
Hi folks, I recently posted the information below into the community I help to moderate. Please feel free to re-use this if you'd find it useful in your communities:

Why was your post deleted? A moderator's perspective

Hi all,

As moderators, we're sometimes asked why posts are deleted. If this has happened to you, please read on to find out more.

One of our main purposes as moderators is to make sure that this community has value to its members, and a big part of that is to discourage spam and encourage the sharing of genuinely useful content.

Like any other online community, we get a lot of spam posted here - For every post that you see here, we've probably removed 2-3 spam posts. Because of the quantity of spam, this means we have a very low tolerance for things that could be spam; so, how do we decide what to let through and what to delete?

The spam warning box

What it is:  Google does a pretty good job of alerting us to spam. In the picture below, you'll see the red, 'spam warning' box (only visible to moderators). Google tracks people's activities on G+ and if they post duplicate content, post too quickly or have been reported as a spammer elsewhere, then the chances are that their post will have this box. If I see the red box on a post, I will delete that post 95% of the time. (Please note, I am not picking on the person shown in the picture, it was just the first of many red boxes that I grabbed this morning!)

How to avoid it: Simply, don't get a reputation as a spammer. In other words: post good content that others comment on and share and don't post duplicate content or post too quickly to many places. The red spam box is the first thing we'll look for and the first posts we'll remove.

Posting in the wrong category 

What it is: Most of the time, I will delete a post if it's in the 'Public Post - Uncategorized'  area. We don't think it's too much effort to put your posts in the right place, and if people post in that category, it looks like they haven't read our posting guidelines or taken the trouble to learn how our community works and find the right topic for them.

How to avoid it: Simple - Categorize your posts properly.

Not adding value

What it is: We will often delete posts that don't add much value to the community; these could be things like: motivational quotes, large images without much text, links without an introduction or context, make money or get rich schemes, affiliate networks and lots of others. Again, we have a pretty low tolerance for this sort of thing.

How to avoid it: Make sure your post adds something to the community. Does your post inform, inspire, educate or entertain? Will it promote discussion? Does it share your personal perspective? Is it original? Is it something our members will find useful ? If you can answer 'Yes' to one or more of these questions, your post will live and thrive.

In short, to avoid post deletion:

1. Don't spam or get a reputation as a spammer
2. Post in the right categories
3. Share interesting, engaging content
4. Read our posting and community guidelines

Thanks for listening,

Paul.
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Randi Thompson's profile photoJacob Yoder's profile photoiayza maia's profile photoKatie B's profile photo
16 comments
 
Thank you I will use this as a reference.
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Don Sturgill

» Guidelines  - 
 
I just found you folks (thank you, +Kimberly Reynolds ) and I'm sooooo happy to see you are here. Is there a post or article concerning best practices for building Community? I see worthwhile topics and discussions that are languishing ... but for lack of what?
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Chris Herbert's profile photoDon Sturgill's profile photo
8 comments
 
You bet, Chris. It is an important and very timely topic.
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Paul Maplesden

» Guidelines  - 
 
G+ Community Moderators, I've been working on some 'Best Practice' Community Moderation Guidelines, to make them available to all

Hi everyone; I originally wrote and posted this article around 5-6 weeks ago and I hope that any new members here, or anyone that didn't catch it last time finds it helpful. Please feel free to use this in part or in whole if you want a set of guidelines that might be suitable for your own communities.

In my time spent as a moderator, I've been watching, learning and acting to help keep our community a safe place.

As a result, I've been working on a set of 'Best Practice' moderation guidelines that address the specific needs of Google+ Communities, whilst still being generic enough for any moderator to use. I've written the guidelines to cover most eventualities and moderators can use them in a couple of ways:

1. Use them 'as is' by simply posting a link to the guidelines into  communities and letting members know that these are community expectations (they can then follow the link to read the guidelines, which also have links to other useful G+ resources)

2. Alter, tweak and refine them however you want  as part of your own G+ post before posting them into your communities. I've licensed the guidelines under a Creative Commons license, so you are free to do with them as you wish (although I would appreciate attribution)

Please do take a look through, let me know what you think and how they can be improved. Although I appreciate that a 'one-size-fits-all' approach won't work for everyone, my aim is to provide a comprehensive starting point to make the (tough) job of being a moderator a little bit easier!

Thanks,

Paul.

Obviously, please feel free to share on as you wish into yours or other's communities (G+ or not)

#moderators   #moderation   #guidelines   #googleplustips   #googleplushelp 
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Paul Maplesden's profile photoDiane Cobb's profile photoWeb Series Today's profile photoCatherine Gruener's profile photo
6 comments
 
You're welcome.  Having to do more testing then I use to, since bringing my own.  Some areas need to improve on for large businesses who may have many moderators.  I guess this is the progress of it, still in baby stages.
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What about a person putting several posts in one community it gets annoying ?
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John R. Ellis's profile photoRich Koning's profile photo
2 comments
 
Many communities have thousands of members but only a handful posting and commenting.  As long as the posts are relevant to the community and not just spam, I say keep posting.
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Siamak Sadati

» Guidelines  - 
 
Hello !
I found that I cant rename my community because its members is over 500 . now I want to know that , is it possible to ask members to leave community for the short time that it goes under 500 and then rename the community ?
I worried about that after that rename option dont turned on 
is any one know that this work or not ?
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John R. Ellis's profile photoSiamak Sadati's profile photo
4 comments
 
yes , i post about it last day , but don't remove members in case that I'm not sure that removing members till it reach under 500 activate community rename option On again
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Boris Yarmakhov

» Guidelines  - 
 
A tool that I would really like to have in my “Google+ Community Moderator’s Console” is an abilitу to set a limit of posts a particular user can publish per day. It would be reasonable to give a new member an opportunity to publish just ONE post per day (one more way to fight spammers BTW). Those who have proved that they are valuable community members could publish 2 or 3 posts per day. And frankly I have never seen anybody publishing more than 2 posts per day in a community write anything good.  My apologies if it has already been suggested - might have missed it.
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Jonathan Henry

» Guidelines  - 
 
Well hello there.

My fellow moderators have been talking about selling T-Shirts and the like to generate funds for prizes.

I tried calling Google and waited on hold for an hour before giving up on them. Would anybody here know if doing so would violate anything in the TOS for communities?

Thanks
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Big Frank West's profile photo
8 comments
 
+Jonathan Henry Can be done with proper Networking and Marketing without breaking any rules.
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Raza Qadri

» Guidelines  - 
 
how can i show "About this community" in every section ? like it is just shown in "All posts"
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Sarah Sever's profile photo
 
Can't. Google limitation.
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Mark Vang

» Guidelines  - 
 
Public vs Private Community Setup Guides

Public Community - Maker’s Guide
https://docs.google.com/document/d/1HZSWn-mkLLcNn6m9Spg1LuLsrXgNzCcsUYQfqjCgWto/edit?usp=sharing

Private Community - Maker’s Guide
https://docs.google.com/document/d/1DZs6Gvt_n8Hez06M9krxEgNs2BDj0HnmT8gpmYQr7_M/edit?usp=sharing

I'm developing some training materials for folks to review before they create a community. One goal is to emphasize the differences in Public and Private Communities, since these settings can not be changed later. 

These documents will be presented as part of a live training I'm developing for clients where they get hands-on experience in Public/Private communities to get a basic understanding of community setup and management before creating their own.

These are live documents and they will develop over time, if you have any comments, suggestions or links to other resources please feel free to comment. Thanks.
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Clayton Ball's profile photoHerb Firestone's profile photobernadette van zuidam's profile photoMark Pierce's profile photo
4 comments
 
+Mark Pierce I'm glad it was helpful. 
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Linhlan N.

» Guidelines  - 
 
What's the maximum number of moderators a community can have?
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Philippe Moisan's profile photoLinhlan N.'s profile photo
3 comments
 
thanks for the help.
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Thomas Scholz

» Guidelines  - 
 
How do you handle job offerings your community?

In the linked post, we discuss how we should handle job offerings in WordPress Developers*.

What are your solutions or ideas?

* No way to link to a community with a leading +?
Should we add a category Jobs? We see job offerings one or two times a week here. I am not sure if they fit into our community. If they do – do we need a…
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Joost Schuur's profile photoThomas Scholz's profile photoGloria Clah's profile photo
4 comments
 
Our current idea is: allow job postings, if the company is named clearly and the link doesn’t go to some generic job portal. A pure job community wouldn’t work probably.
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Levi Johnson

» Guidelines  - 
 
Hi my is Joseph. I am the moderator of my own community group called Just Post It on here (Google+). My members were asking if there could be some rules and guidelines on Just Post It, I am having a hard time coming up with some and I would like some ideas or suggestions from you guys. If you can help me and the others members we would really appreicate it. -Thanx
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Matt Clark's profile photoKaren Peck's profile photo
3 comments
 
+Joseph Johnson Hehehe as soon as you get 30 more people who haven't really met in person you'll soon see what rules are needed.
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Emily Jiménez

» Guidelines  - 
 
Ugh.. I run an advertising community here on G+ and am sick and tired of finding people posting the same post in multiple communities. How do I address this issue with my community?! >_<;;
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Bekkie Sanchez's profile photoEmily Jiménez's profile photo
19 comments
 
CCing my other mod +Kay Kulkarni
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Jeremy Jones

» Guidelines  - 
 
Your opinion on being a community moderator "stickler"...

So we have a new 2013 Ford Explorer, it's a great vehicle and I find a community for Ford Owners to post photos and news about their Fords.

I post news that SYNC is going to integrate with Spotify..found this would be great and helpful news for other Ford owners.

Community manager deletes it.

I know I didn't include a photo of my vehicle with it, but I haven't got the feature activated yet on mine, I just found out about it.

What are your thoughts on these sort of tight restrictions, shouldn't you let people share and connect with some freewill?
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Greg Poulos's profile photoGeorge Station's profile photo
14 comments
 
Is there a Community size at which you must be draconian, or chaos will ensue? Several of you are in much larger ones than I am in or moderate. What's the cutoff, if there is one? What's the difference between small-town attitude and the big city?
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