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joe AREVALO

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I am about to join a photography community...however, in order to view all the posts I must scroll endlessly to see them all now, or, again find one a year or two from now. Related (complaint) is in the new "Collections", where it is even worse. I own a community as well and it is only a matter of time when it will become unwieldy. Any plans to provide some sorting and organizing tools within an archive?
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James Shewmaker's profile photoEric Peña's profile photo
4 comments
 
My work around for this problem is to make my own private 'collection' and add posts I specifically want to return to to the appropriate collection. You can add search terms to the post body or comments of the post. With that said, I agree G+ is not suited to this level of organization.
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Dan Eastwood

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This is a lightly redacted copy of a message I just left for one of the regulars in our Spam Trap. I've made several efforts to get this guy to participate within the rules, but his only interest seems to be promoting his own content. Regardless of the topic, this type of behavior is little different from Spam. 
==============================================
+Reginald Redacted  It appears your only interest in posting to the community is self promotion. If you are interested in actually participating in the community, then you should take a hard look at our rules on Relevance and Proselytizing. Talk to people, don't annoy them with drive-by sermons. I'm going to remove you from the community now. If you decide you want to participate, you can ask to join again.

To be clear, I am removing you because your behavior is akin to Spam, and we remove other members for dong the same thing. As a writer and speaker, you should have some appreciation of this. May I recommend:  http://www.albion.com/netiquette/corerules.html
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Dan Eastwood's profile photoRich Koning's profile photo
7 comments
 
+Dan Eastwood
I'm not here to be anyone's mother.  They can learn how to act in a civilized society and eat with a knife and fork somewhere else.  Kind of a minimum requirement to be here in the first place I think.  People know how to behave.  They just choose not to.
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John Skeats
moderator

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It is sad when someone who worked hard to build a community loses it or sees it destroyed overnight because they promoted the wrong people to be moderators or owners.
 
Protect Your Community: Use Care Promoting Moderators and Owners

The greatest danger to communities other than their being abandoned by their owners is sabotage by malicious people who were promoted to be moderators or owners. Malicious moderators can ban community members and wipe out the contents of communities. Malicious owners can delete communities or take them over by removing other owners.

Never promote anyone to be a moderator or owner of a community who you do not know beyond all shades of a doubt can be trusted.

Trolls often work very hard to get promoted to be moderators and owners of communities purely for the sake of then taking over the communities and destroying or deleting them. Some of the trolls work their way in by acting like very responsible members. Others do it by bullying community owners. It is very unfortunate, but Google cannot do anything when communities get taken over or destroyed because their owners promoted the wrong people. 

Going a step further, do not ever promote moderators to be owners for any reason other than because you need backup for the owner. There are very few things that an owner can do that a moderator cannot do, and those things are generally only done on very rare occasions. There is therefore no need to have a multitude of owners. Having two owners is wise because the second can take over if something happens to the first. There is arguably no reason to have more than two or possibly three owners. 
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TheScienceEnthusiast1130's profile photoNathan Bailey's profile photo
8 comments
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Help for Mods

Most often an image is worth a thousand words.
Here is a selection of images I posted in a category for moderators of a G+ community dedicated to a brand. The posts were intended to keep the quality on a high level and to give some useful information for new members.

Preview all images as a PDF file
https://app.box.com/s/u6lwcw35y4olk0v0rig8d8btskceobo0

If you like to use or modify images for your community feel free to download the sources from my Box account. There is no copyright on any of the images.

Apple Keynote format (.key)
https://app.box.com/s/n1exfg7d8z92t16d85orj5dic4m70169

Microsoft PowerPoint (.pptx)
https://app.box.com/s/ksryj6h9cb5hy74dj9d4sldiuaf5ks33

The presentation was created with Apple's Keynote for iOS and I'm not sure about the compatibility of the PPTX file.


More including a downloadable version of the mind map
http://iNotes4You.com/2013/11/03/google-activity-guide


Thanks for reading.


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Russell Latham

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I'd love a feature to search the community for all posts with greater than X comments.  Something like the search string comments>50.  Many times in my community a few users go off the rails at each other and there are commonly many slanderous posts back and forth.  I'd love to stop those conversations before they get ugly.
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Caleb Burke's profile photoRussell Latham's profile photo
3 comments
 
Yup.  I've been giving lots of feedback of late via desktop.  It's kinda like launching capsules into space... 
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Russell Latham

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I would love to see an option in the drop down from a post that says "see all posts from this poster".  It would be a big help identifying troublemakers quickly.
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Rich Koning's profile photoJohn R. Ellis's profile photo
3 comments
 
+Rich Koning Agreed about Spammers, but I was separating out Troublemakers.
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Evo Terra
moderator

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error loading information about the community

There was a problem getting information about the community.

Well this is new... To me, at least. Here's the short version: I've been getting that message for the last 24 hours trying to enter a community I moderate: http://goo.gl/EhlzE3

It still shows up in searches: "Travel Writers, Bloggers and Armchair Travellers", and I had someone who's not a mod (or even a member) try to access it: same problem. 

Here's the longer version: The community in question, like all of the travel blogging communities on G+ and most of the travel blogging communities/groups on any social property, was flooded with self-promotional spam and link litter. Surprise! 

The owner of the community asked for help in dealing with it, so I and a few others joined. And since my reputation for being a heavy-handed moderator is mostly deserved, you can imagine what I did. With full permission from the owner and consensus of the other mods (all of them new to moderating), we enacted a pretty harsh new rule set, confirming everything that was in the spam folder (oddly enough, I received many "thanks for letting me know about my spammy behavior, I'll get better" comments), creating new categories, and deleting those that were spam filled. This happened over a few weeks.

Now, two days after the big deleting of spammy categories, I can't get in. And from what I can see, no one can get in. The timing is suspect. I don't think  the owner banned me (and again, he was onboard with the change, but could have had second thoughts, I suppose) because the other account couldn't get in. I don't think he deleted the community, because it still shows on searches and, apparently, in the preview box below. So I'm left to surmise that removing a few thousand posts by deleting spam-filled categories, leaving a 8,000+ strong community with less than a dozen posts might have had bad effects. Which sucks, because it shouldn't. 

Thoughts and suggestions? Yes, I've already filled out the feedback form. We all know those rarely get answered. 

If I killed the community and it can't be recovered, then the silver lining is there's one less spam-pot out there. But it wasn't my intention, and I was looking forward to re-growing the community as an example of quality content. So... drat.
Travel Writers, Bloggers and Armchair Travellers
Where travel writers collaborate with other travel writers.
View community
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Evo Terra's profile photo
12 comments
 
Welcome back, +Eli Osadchenko. You'll note the three comments above this that indicate the problem had been solved.
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Are there any other community owners and moderators in here who also are most of the time on their phone, so prefer google to integrate more moderator functions in the mobile g+ app next update.

I send a feedback report to ask this. If you agree I ask you to do the same.

You know: the higher the demand, how bigger the need..
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John Skeats's profile photoEric Peña's profile photo
14 comments
 
It's desperately needed. Google already knows continuity between mobile and web is the only way forward with the entire Google platform, including G+, so I fully expect a solution at some point. I just hope they give us something sooner rather that later.
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Xia

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Hey I want big community now i have only 2555 members how i make it bigger, although no one promote my group, is there Google+ Promotion available ? if yes then tell me or any one help me in this regard. I'm developing Nature related community.
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Xia's profile photoDocktor Carlo Landzaat (MASTER Of Crap, Phd)'s profile photo
5 comments
 
+Jessica​ Thank you. You have a new member. :)
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Nathan Hawks

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Greetings, politics mods! I run a community in a hotly contentious political space and have been targeted for troublemaking, including (I strongly suspect) at least one user impersonating an internationally-known activist, in an apparent effort to bypass my due diligence, to post deeply problematic content. (It didn't work.)

So I have now taken to treating each person who posts to the group, to some screening. Because even the best content can be altered after approval, and because I was able to find the latest new author as yet another Mr. Name via Google, I have put together the following plan, which I thought I'd share.

I'm waiting for a Hangouts request to be accepted (It's past midnight where the user claims to be; la vie); and have located the public relations officer at the organization where the user claims to be an intern. Once I get permission from the user to send this email to said PR person, I will hit send on the below-quoted email.

It's not foolproof, but it also only took a handful of minutes. Clearly, this is only worthwhile for groups such as mine, which (in addition to being such a contentious mindspace) aims for high-quality, productive content, exclusively, and moreso with original content. I want to get to know each person who posts, know their talents, etc. If that sounds like something you might need to do someday, here is the letter, for your consideration. It's basically just an overly-polite references-check.

Anyone is welcome to borrow this and adapt it for their purposes.

----

Hello, [title and last name],

I am owner of a social media group, "Civil Secular Intifada for Palestine", on Google Plus. Someone, who claims to be an intern at [organization], has posted a story from a blog, to my group (I'm uncertain whether the blog is personal, or related to his work with your organization). 

As you can probably imagine, hostile and deceptive activity is extremely common, in Palestine solidarity work, especially now; and westerners who stand with Palestine are strategic targets of a variety of harassment and lawfare tactics. Included in these tactics has been the impersonation of individuals known to Palestine solidarity and/or the human rights movement. I have had trouble in the past, with users attempting to bypass screening of content, by impersonating known activists.

Therefore I hope I can verify an individual: [full name]. I have obtained permission from [first name] (or, anyway, the user known to me as [first name]) to contact you. Here is the profile:

[url to profile]

Here is the link he posted to my group:

[url to blog post]

The thesis of his article is an insightful, though (for some) utterly demoralizing/damning, commentary that Islam is neither responsible for, nor separable from, ISIS; that this is because, once terrorism links itself to a religious text, the global culture will spread those links, and the links will embed themselves into the followers of that religion, such that -- it would seem he is saying -- Islam can no longer exist separate from terrorism; and, therefore, any majority-Muslim nation can not separate itself from theocracy or terrorism. It is at once interesting and worrisome content given my group's mission, so I very much want to verify his role, identity, and intent, before even considering publishing his work.

I hope I haven't wasted too much of your valuable time.

Thank you,
Nathan Hawks
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Rob Wood's profile photoNathan Hawks's profile photo
2 comments
 
+Rob Wood Because I want lurkers and the general public to feel welcome. We're very low-traffic because people so far follow my request to observe and lurk until they get a sense of our goals and what we approve... and besides which the labor is very worth it, given our mission, methods, and this moment in history... this is basically what I'm doing with my life. As I said, only applicable to those whose situation, makes it worthwhile. So, what seems simpler (private group) actually makes it more work, because then I'd have to vet even the lurkers... this way I only have to vet those who opt to post. PS: Besides which, as I said, it's not labor intensive at all... only took a few minutes total.
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KoKo Kame

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There is a community where "Google+ Community moderators that come together to share the experience and expertise in effort to help each other build stronger Google Plus Communities" in English which is this community. However in other language version of Google+, there is no community where community moderators come together and share something about community. I think community like this community is needed in every single languages. What do you think?
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James Shewmaker's profile photoRupert Wood's profile photo
7 comments
 
+KoKo Kame it is very unlikely that Google will create official versions of this community in any other language, especially as this community is not an official one.
You may wish to have a look at the official G+ support community for Japan:
https://plus.google.com/communities/106606920070639023636
and see if any of the official helpers there wish to get involved or whether they feel such a community would duplicate the support provided by that community.
Edit: it is also worth noting that the English language official G+ support community has almost 100x more members, which may give you an idea of the demand for a Japanese language community support community 
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Jack TheHacka

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I think the spam filter is broken.I saw somebody successfully spam a community on more than one occasion yet when I try to post something important on a community or when someone trys to post something important on one of my community's it gets marked as spam.
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John R. Ellis's profile photoJohn Skeats's profile photo
4 comments
 
+Jack TheHacka. It is not unusual it to look as if spammy posts made it through the spam filters when you look at the most recent posts in a community because the spam filters often allow posts to be added but then remove them retroactively when a spammer-like pattern is recognized. As a result, the most recently added posts in a community -- the ones you are most likely to see -- are also the ones that are likely to contain posts that the spam filters haven't acted on yet. That can, of course, give a very misleading impression of what the spam filters allow. 
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KoKo Kame

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Please comment to this post before you +1 this post. Today I’m going to introduce you the Member’s Council. Member’s Council is constitute by the people who want to improve the community they are joining. 
So what does Member’s Council do? Their most important job is to help the moderator and revitalize the community. Member’s Council is important because some moderators don’t do their work in their community. 
In my opinion, moderators have a duty to improve their community as much as they can. However like I said before, some moderator’s give up their duty and don’t manage their community. If the moderator doesn’t do their job, another institution need to administrate the community. I think Member’s Council is the best institution to do that. 
What do you guys think about Member’s Council?
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Dr. Prerna Singla's profile photoRich Koning's profile photo
15 comments
 
Sounds like you don't have the right moderators.  These are just message boards.  Nothing more, nothing less.  I don't see it as that big-a-deal.  I don't think we need separate governments for subsets of Google services.  My $ .02
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Russell Latham

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This is a tough balancing act, but I would like to see a feature to ban a user that is no longer a member of the community. 

Context:  We have some Guerilla spammers who do things that warrant an immediate ban from the community.  They join (group must remain public for other reasons), quickly paste their post, then leave the community.  Accordingly, even by clicking on the name in the ban-worthy post and using the delete/report/ban button, the ban does not stick because they are no longer members and they can, and do, come back.
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John R. Ellis's profile photoRussell Latham's profile photo
6 comments
 
Thanks +John R. Ellis I'm beginning to think the common problem for my issues is that G+ is having trouble keeping up with the speed and volume of posts and changes to membership in our group.
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Chris Robinson

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Has anyone checked their event tab lately? Some of the larger communities are starting to accumulate a lot of porn spam, which is coming in as community events. 
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Bill Kraski's profile photoCaleb Burke's profile photo
6 comments
 
Thanks for the heads up. 
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Richard Luo

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I don't get why Google doesn't delete "discontinued" communities with no moderators. Some of them are ask-to-joins, so I don't understand why the former owners didn't delete the community. Right now these "orphan" communities are wasting server space, computing speed, screen space, bandwidth, time, and other resources. There's hardly any purpose at all to them once unmoderated spam starts rolling in...
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Richard Luo's profile photoPeter van Rens's profile photo
12 comments
 
+Richard Luo a good community to leave
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Ed Jr

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Hi everybody! I am currently working on my Capstone research and using the "Community of Practice" model and I am planning on getting my coworkers to collaborate and integrate insightful resources, questions, and other communicated needs within 2 schools.  What are some tips, topics, resources do I need to help me start up the group?  Greatly appreciated! (P.S. I am also doing a mini proposal to the Admin. to get all staff engaged in this wonderful opportunity).  As of my research question is currently being refined, so far I have "How does the use of online discussion boards influence transparent communication between teachers?"
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John R. Ellis's profile photoAndrew Davis's profile photo
2 comments
 
Hi +Edward Benoanie having used g+ extensively for teaching and learning over the last 2 years, I have not got involved in getting a community of teachers at my institute involved and sharing and involving other teachers across the state.  It doesnt take off as quick for teachers as it does for students, however its slowly growing,
Id be happy to chat more and compare notes if you want to send me a private post
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We really need a tool to ban posts automatically.

There is for example this es-shopping·com idiot. He creates at least two accounts per day, posts just an image … and the automatic spam filter doesn’t catch him.

Lone images or links are not allowed in the communities I moderate. Why do we moderators have to clean up the same spammer each day, sometimes multiple times? If we could add a rule to prevent that, we wouldn’t have this problem and could spend our time answering questions from real members.

Please add at least a two checkboxes to the community settings:

[ ] Forbid bare images.
[ ] Forbid bare links.
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Doug Essinger-Hileman's profile photoJohn R. Ellis's profile photo
6 comments
 
Good question.  G+ does not reveal how it's spam algorithms work, so that the pros won't defeat it.  Those shopping spammers use new sock puppet accounts each time, and hit the larger communities.  I think they can count on several getting through each time, and the rest will be caught by the filters - plenty of them are in the filters too.  If G+ would just "Censor" the advertisement images (same with all the Chain Post images "post this to 10 communities in the next 5 minutes or you will die") - that would help but they don't do it.   :'-(
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Brian Johnson

» Suggestions  - 
 
Here's an idea which (if implemented by Google) might really cut down on some types of spambots.

In Google Groups, I can mark a member as "moderated" - meaning that any posts by that member are held in a pending queue until I release (or reject it).   Perhaps Google+ could implement something similar in communities, and for "self-joining" communities, permit the owner to set the default for new community members to be in this moderated category until "promoted" by a moderator to a full contributor status.

If we had something like this, then a community which becomes popular enough to be a spam target could turn this on - then new members would not be able to spam everyone, but could still contribute, just a little more slowly.   An owner could promote any member to "unmoderated" status at any time. 

What do you think?   Would such an option help moderators cut down on fighting "throwaway" spambot accounts?

(I have already suggested this via the feedback.)
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Noernberg Stamps's profile photoDavid Amerland's profile photoJay Santana's profile photo
16 comments
 
I too second this. 
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