Stream

Pinned by moderator

John R. Ellis
owner

» ­Bulletin Board  - 
 
IMPORTANT MESSAGE: To Join this Public Community as a member, do not just click the Ask-to-Join button - but ALSO Private Message (private G+ post, not a hangout or email) +John R. Ellis with a request for Approval, and if you don't show your Community posts on your Post Tab, please include a link to at least one community you Own or Moderate.   Thanks. 

++++++++++++++++++++++++++

FAQs about G+ and G+ Communities:
3.2 Billion current accounts
~ 1.0 M more accounts added daily
4.0 Million current Communities 
~7400 new Communities created daily

 Resulting in these:

Current Community O/M Issues

 * * * * * * * * * * * * * * * * * * * * * * *

The New G+ Interface is a Pilot (Test) Project and has not yet installed all the features needed for Community Management, and various other features for various other platforms.  Use Classic G+ for Community (and Page) management until they get around to putting the features into the placeholders.

See this post by John Skeats for further details about tools:
https://plus.google.com/+JohnSkeats/posts/8R6LkoZZgF4

See this blog and 17 minute video about using the new interface:
http://www.martinshervington.com/the-future-of-google-plus/

 * * * * * * * * * * * * * * * * * * * * * * *

Reminder - be sure to check the information posted in the community About Section for answers to Frequently Asked Questions here.

TIP - To find and remove the live (dead accounts no longer show) Bang Girls from your membership list, go to Membership Search and type in:  Quote, Bang, Apostrophe - i.e.: [ "!' ].  Should bring them up to the top of the membership list, for removal, and ALSO alphabetizes the entire membership list!  ;-)

Some additional current issues with Communities, even in Classic View:

Members, including O/Ms, are unable to post new posts to their communities - getting a "try again later" message.

If you change the category of a post in the Spam Filter without approving or rejecting it, then leave the filter, the post disappears - it is no longer in Spam filter, does not post to the Community, and shows on the OP post tab as having been posted to the Community.  Or the post gets stuck in the filter and can't be managed.

"New Posts" number is missing or wildly wrong.  Mods no longer can see that there are posts to the community if they are in Spam filter, unless they enter the community and check.  Number indicates a new post, but it can be hours later before it is actually displayed in the community.

Spammers may be sneaking around the Ask to Join button in the new interface.  This has not been fully verified.

O/M do NOT see all posts or comments by members who block them.

YouTube video posts going to spam filter, even posted by Owner.

Posts, especially YouTube videos, are seen only by the OP even when not in the Spam Filter.  No one but the OP can comment on some You Tube posts after they have been restored from Spam filter, when they are visible to the community.

Collection posts going to spam filter.

Trolls and hackers still hijacking communities.  TRUST NO ONE!

Posts get dozens or hundreds of Plusses, then the plusses disappear.

Notifications not working well, and disappear when you try to read them.  This link might help you recover the lost ones:  https://plus.google.com/notifications/all


Feel free to use the comment section of this post to bring up new questions or new issues, especially if you don't think it needs a full post in the community.


Updated Sept 13, 2016.

#Community     #Problems    
80
4
John R. Ellis's profile photo
101 comments
 
Chrome Version 53 available now:
Version 53.0.2785.116 m
http://mspoweruser.com/google-releases-chrome-53-windows-bringing-material-design/
Add a comment...

Don McCollough

» Ask Questions  - 
 
When trying to moderate the hidden spam posts on the web (not on mobile) do you ever run into where it just has that moving blue loading line when you try to comment on the post to let the person know why it was removed or why they are being banned, but on mobile it loads the comment box just fine? This has been going on for a few days now and it seems strange when it was working fine before. The kicker is that it's only on some of the posts, rather than all of them. 
2
John Skeats's profile photoDon McCollough's profile photo
7 comments
 
thank you
Add a comment...

Robert Gillette

» Ask Questions  - 
 
Hello I'm here to ask I'm getting used to new creation on monitor sites witch can have strange effects if not carful,,
Are you all aware that all posts on any site time posted is all out of whack ,, making it very difficult for owners and moderators t do there job effectively, is there a solution to this that you are all working on ,,, I see many sites struggling to survive unless something is worked out? 
5
John R. Ellis's profile photoRobert Gillette's profile photo
49 comments
 
+John R. Ellis oh I have mine set where I don't have to sign on auto magic as I call it ,, and still a surprise to find things change when I entered my site's and many outher ones
Add a comment...

Aequitas

» Ask Questions  - 
 
Do you guys think it'd be helpful to be able to have a moderator "lockdown" a community so nobody can post or join until a moderator unlocks it? (similar to putting it on "ask to join" but even existing members cannot post until it is deactivated)

I personally think it'd be helpful so we could stop people from spamming, and give us time to clean up the posts before it got too bad.
11 votes  -  votes visible to Public
Yes
18%
No
82%
3
Steven Akn1's profile photoJohn Skeats's profile photo
3 comments
 
As +Steven Akn1​ indicated, that can effectively be done today via Hold for Review. The only other thing I would suggest if the plan was to not release posts for a while would be to pin a post in the community explaining what is going on.
Add a comment...

Char G

» Ask Questions  - 
 
I own/moderate several communities and for the past several days, one of our members has been having problems with not being able to post to any community. It's sporadic in nature, he was able to post for a little while last night and today, the problem is back. He doesn't spam and none of his posts have appeared in the spam filter, we don't have the hold for review option turned on. He can post on his own page and comment on other posts. Has anyone else run into this lately? 
2
Char G's profile photo
3 comments
Char G
+
1
2
1
 
Well, as it turns out, one of his posts showed up in the spam filter of one of my other communities this morning. I'm not sure why it's taking so long for them to show up but at least we know what's going on and what to do from here. :) 
Add a comment...

John Skeats
moderator

» ­Bulletin Board  - 
 
Google+ is Now A Core Service for Google for Work

Today is a big day for Google+! For the first time since Google+ was originally introduced, Google+ is now a core service in Google for Work. That implies a whole new level of support and an uptime guarantee for Google for Work customers who use Google+. Perhaps more importantly, it gives further evidence that Google is firmly committed to Google+!
 
We’re excited to join Gmail, Google Drive, Calendar and the rest of the Google Apps for Work family as a core Apps for Work service! If your organization uses Google Apps for Work, read on to see what’s new: https://goo.gl/pYzKNF
12
Drew Jensen's profile photoJohn Skeats's profile photo
5 comments
 
+Drew Jensen Google has made it very clear that supporting both classic Google+ and the new Google+ was never in their long-term plans. There have been some Google+ features that only apply to Google for Work customers for a long time (e.g., the ability to share with only other members of the same Google for Work domain or to restrict communities to only members of the same domain). I expect that will continue, but I do not expect to see a significant divergence between Google+ for Google for Work and Google+ for everyone else.

As an aside, Gmail also has some features which are available only to Google for Work and Google Apps users.) So does Google Drive. In both cases, the features are generally more applicable to business environments and, in many cases, wouldn't even make sense outside of Google for Work/Google Apps domains (e.g., restricting sharing to other members of the same domain). 
Add a comment...

Jacin Mariam George

» Ask Questions  - 
 
Wait a sec, am I imagining things or is it true? I mean, earlier there was this option called "moderate" and we were also able to like send pictures via the comments, but now there's nothing like that. So..what happened? Is it another new update?? Do help, this is all so confusing.
4
John Skeats's profile photoJacin Mariam George's profile photo
11 comments
 
+John Skeats oh thank you, but gladly, it's back to normal, I mean I don't experience the problem anymore :)
Add a comment...

James Shewmaker

» ­Discussion  - 
 
Manage members and Send Feedback = Screenshot is impossible.

The new Google Plus desktop interface is not only a failure for us, it is also a failure for the Tech Support's feedback system.

Today I tried to send feedback which involved Manage Members.

But you cannot access "Send Feedback" while "Manage Members" is open. Therefore you cannot take a screenshot of the problem.

And its not just this one element of the New Interface. There are a number of things which cannot be visible when sending feedback. For example, the Community Categories menu and most of the rest of the left sidebar are blocked when one attempts to send feedback.

Someone at Google simply was not thinking right when they designed the new interface because the interface itself is doomed to failure.
5
John Skeats's profile photoDr. Prerna Singla's profile photo
6 comments
 
+John Skeats hmm ohkay .. 
Add a comment...

David McHugh

» Ask Questions  - 
 
Does anyone else have issues with community invites sometimes not arriving? We have one person in our organization who I've verified never gets invites, and a handful of others that report the same issue. No email and no G+ notification. Any advice?
3
John R. Ellis's profile photoDr. Prerna Singla's profile photo
11 comments
 
+John R. Ellis hmm yes both can be a probability.
Add a comment...

Quaisha Thornton

» Ask Questions  - 
 
Hi everyone, I am new here as of last few minutes ago. I just logged into my Google+ app on my phone after an update yesterday or day before and notice a difference in type of members. My new Google+ Community called United Games Community has new members (have to request to join) that says "Limited" under their name.

Can anyone tell me what a limited member is versus a regular member?

Link to my community (I own 6 currently): United Games Community https://plus.google.com/communities/100080746842666575252
6
Martha Magenta's profile photoDr. Prerna Singla's profile photo
16 comments
 
+Martha Magenta welcome 😃
Add a comment...

About this community

This is a grassroots community of Google+ Community moderators that come together to share the experience and expertise in effort to help each other build stronger Google Plus Communities (GPCs). To Join this Public Community as a member, do not just click the Ask-to-Join button - but also Private Message (private post, not a hangout) the Owner John R. Ellis with a request for Approval, and if you don't show your Community posts on your Post Tab, please include a link to at least one community you Own or Moderate. NO SPAM. NO LINK LITTER. NO SHARING YOUR NEW COMMUNITY HERE. Our most frequently asked questions: Q: How do I get more members to my GPC? A: Fill it with remarkable content so that they cannot help but join. Q: How do I get more members engaging with my GPC? A: Accept that most will lurk, but see the first answer. Q: Can I change my private GPC to public? Or vice versa. A: No, you can't. Q: How do I become a Community Moderator? A: Owner promotes you from membership, or demotes you from Owner. Q: Community was left Ownerless (Orphaned) - how do we get one? A: Apply to G+ to be given ownership - see link: https://support.google.com/plus/troubleshooter/6361621 Q: I meant there is an owner, but MIA - can we get a new one? A: You can't. Read this: https://plus.google.com/+JohnSkeats/posts/DhMwWGRnN6g Q: I'm new and want to create my own GPC. How? A: Read this: http://andrij.co/blog/community-owner-guide/ Q: How do I create/manage a Community on my mobile device? A: Read this: https://plus.google.com/102059301521610707137/posts/S1WcT3YF5Mb Q: Posts are missing - where did they go? A: Read this: https://plus.google.com/+JohnREllis/posts/MWk3ZhmRy8w Q: Why are my posts in the Spam Filter? A: Read this: https://plus.google.com/102059301521610707137/posts/6gPz8hhUpPh Q: Ever since Collections rolled out, when I try to post to my Communities, the pull down menu no longer lists it. A: Make one Public post from your account. Sign out of G+. Sign back in. The pull down menu will be magically working again to show ALL your communities. Q: Someone is screwing up the community - is there a log of Activity to see who is doing this? A: No. Note: The Banter category will be periodically purged. The community was founded by Peter G McDermott, but is now lorded over by a mix of gentle and heavy-handed moderators, none of whom actually work for Google or G+.

John S Wren

» Ask Questions  - 
 
Anyone using new Google Spaces in your community?https://goo.gl/spaces/Db7tGj2wtZgYz3bG6 
2
Landaree Levee's profile photoDr. Prerna Singla's profile photo
12 comments
 
+John R. Ellis ohkayyy .. thanks .. I will try it out.. shud be interesting. 😃😃 .. also we have the options to add pics in comments now
https://plus.google.com/photos/110340910508907760876/albums/6334159909080977633/6334159906343644130
Add a comment...

James polamz King

Introductions / Banter  - 
 
Hi everyone! 💙 I am James Polamz King, I'm so glad to be here. Looking forward to tips and acquaintances. 
9
James polamz King's profile photoDr. Prerna Singla's profile photo
11 comments
Add a comment...

William Matar

Introductions / Banter  - 
 
Am owner of +Discover Lebanon a page about my country Lebanon.. plz give some visit...
5
James Shewmaker's profile photoWilliam Matar's profile photo
6 comments
 
thnnxxx soooooo much.... +James Shewmaker 
Add a comment...
 
Greetings, fellow mods and owners!

This is a bit of a call for help, insight, and suggestions in dealing with an issue that's arisen in a community I help to moderate. Hopefully it's one someone here has found an effective means of addressing.

We had a member who was being verbally abusive to people and was given a ban after several warnings. They have spent almost a week since endlessly creating new accounts with slight variations of the same handful of names, which we have been continuing to ban. However, it's become a bit like a game of wack-a-mole, and we're not sure how to deal with this problem once and for all.

Obviously we have no way to ban him by his IP address or the physical/mac address of his computer, so it seems our only short-term option is to enable request-to-join for the whole community and to keep watching for suspicious requests. However, this is not exactly a helpful long-term solution, and we do not nessisarily wish to have request-to-join on for our community.

Additionally, there seems to be no way to contact google about this, or to report his profiles and posts for anything appropriate. I have to imagine that this type of behavior is a violation of some portion of Google+ terms, whether that be creation of multiple accounts or the circumvention of bans, but I'm not sure if that matters or if there's anything that can be done about it.

If anyone has any insight they could offer into this issue, it would be greatly appreciated by our moderation team. Thank you!
6
Aequitas's profile photoDaniel Carelli (Panentheosis)'s profile photo
7 comments
 
Thanks for the responses so far, everyone. We have already enabled both Hold for Review and Request to Join, which for the time being are suitable solutions.

However, they're both a bit of an inconvenience to our members, and we do not want to create a burden on thousands of users simply because one single person is acting out. They already had to put up with this guy acting a fool, and I don't want them all to suffer the consequences of his behavior.

So, I'm still in the market for a solution that's a little bit more final than just banning the same person over and over again ever day. While we can keep the other members of our community from being bothered by his behavior, it's pretty annoying for us mods to have to keep dealing with the same person day after day.

I've confirmed that both the creation of multiple accounts to get around a ban, as well as the attempt to start some type of harassment campaign against our moderation team are in fact both violations of google+ rules, terms, etc. Specifically rules 4 and 14,
https://www.google.com/intl/en-US/+/policy/content.html

however I have not had great experience with Google+ acting upon reported posts, users, and communities. I've been using Google+ as my primary social network now since the day it launched several years back, and I've lost count of the number of racist, bigoted, violent, posts and users I've reported who are still around, still posting, still doing the things I've reported them for. It really doesn't seem like they respond to these reports with any reliability, and there's no way to specifically report for multi-account use, circumvention of bans, or anything other than "harassment."

While I hold out hope that Google will take action against this user since we have reported all their profiles and posts, I am not super confident that they're going to lift a finger to do anything about it - so I'd rather not sit around waiting for their magic hand to come fix the problem for us if there is some other option out there we havn't tried yet.

But it sounds like we're doing everything we can be doing.... Ah well. At least I asked, right? :)

Thanks agian, everyone - happy modding!



Add a comment...

Mike Rigsby

» Ask Questions  - 
 
A question for those who have the Member Requests feature enabled.

Does this setting still send an email to every community moderator for every new member attempting to join?

I'd like to enable this feature but I don't need us all getting emails for every single new join every day because we get 300+ new members a day.
2
Margaret Tompkins's profile photoAequitas's profile photo
6 comments
 
I believe only if you have email notifications for Google+ turned on? You can usually funnel those into a separate gmail tab (social) or just turn off email notifications entirely.
Add a comment...
 
When I approve some posts in "Held for review" section, at some point they again go back there or they go to "Likely to be spam" section. Do you have the same problem?
1
Margaret Tompkins's profile photoDave White's profile photo
26 comments
 
Sometimes it happen. Same thing when you ban someone, sometimes they show back up
Add a comment...

Anime & Manga

» Ask Questions  - 
 
Often when trying to promote a member from limited to full I get a Failed to promote member error. Refreshing the page does not resolve the issue.

Is this a known issue?

Is there a workaround?

Thanks.
3
1
John Skeats's profile photoAnime & Manga's profile photo
14 comments
 
+John Skeats Thank you for looking into this. Going forward I will post future issues in that community.
Thanks.
Add a comment...

Martha Magenta

» Ask Questions  - 
 
Ugh! Getting used to the new G+, what has happened to the old Spam box?
It seems we see "Moderate" which I click, then I find a whole load of posts "held for review" which are not marked as spam. wtf? Can anyone explain this, and is there a setting to reduce the number of posts held for review?
4
John Skeats's profile photoMartha Magenta's profile photo
37 comments
 
+John Skeats I have been reducing them bit by bit - trying to do it tactfully so as not to cause offence. Many turned out not to be up to the job any way.
Add a comment...

Anime & Manga

» Ask Questions  - 
 
Limit power of moderators.

I would like to limit the power of moderators to just be able to moderate posts and go through the approval queues.

Currently moderators can change the community name and other details that shouldn't be allowed.

Is there a current method to limiting moderator power or is this something we will need to ask Google to implement?

I know picking the correct mods is important but as my community nears 200k I need more and more moderators and cannot spend as much time interviewing each applicant. It would be nice to limit this power before it is abused.

Thanks.
7
John R. Ellis's profile photoAnime & Manga's profile photo
2 comments
 
+John R. Ellis Ok, I will give them the feedback. Thanks as always John.
Add a comment...

Dean Stone

» Ask Questions  - 
 
Is there a way to pin more than one post at a time at the top of a community?

I own a sports discussion community and would like to pin multiple game threads at the same time. 
7
Aaron Segal's profile photoQuaisha Thornton's profile photo
11 comments
 
That's what I do in Facebook as well, have important links in one post. 
Add a comment...