Stream

Pinned by moderator

John R. Ellis
owner

» ­Bulletin Board  - 
 
IMPORTANT MESSAGE: To Join this Public Community as a member, do not just click the Ask-to-Join button - but ALSO Private Message (private G+ post, not a hangout or email) +John R. Ellis with a request for Approval, and if you don't show your Community posts on your Post Tab, please include a link to at least one community you Own or Moderate.   Thanks. 

++++++++++++++++++++++++++

FAQs about G+ and G+ Communities:
3 Billion current accounts
2.5 Million Current communities
~7400 new Communities created daily

 Resulting in these:

Current Community O/M Issues

 * * * * * * * * * * * * * * * * * * * * * * *

The New G+ Interface is a Pilot (Test) Project and has not yet installed all the features needed for Community Management, and various other features for various other platforms.  Use Classic G+ for Community (and Page) management until they get around to putting the features into the placeholders.

See this post by John Skeats for further details about tools:
https://plus.google.com/+JohnSkeats/posts/8R6LkoZZgF4

See this blog and 17 minute video about using the new interface:
http://www.martinshervington.com/the-future-of-google-plus/

 * * * * * * * * * * * * * * * * * * * * * * *

Reminder - be sure to check the information posted in the community About Section for answers to Frequently Asked Questions here.

TIP - To find and remove the Bang Girls from your membership list, go to Membership Search and type in:  Quote, Bang, Apostrophe - i.e.: [ "!' ].  Should bring them up, 20 at a time, for removal.  ;-)

Some additional current issues with Communities, even in Classic View:

If you change the category of a post in the Spam Filter without approving or rejecting it, then leave the filter, the post disappears - it is no longer in Spam filter, does not post to the Community, and shows on the OP post tab as having been posted to the Community.

"New Posts" number is missing or wildly wrong.  Mods no longer can see that there are posts to the community if they are in Spam filter, unless they enter the community and check.  Number indicates a new post, but it can be hours later before it is actually displayed in the community.

Spammers may be sneaking around the Ask to Join button in the new interface.  This has not been fully verified.

O/M can no longer see all posts or comments by members who block them.

YouTube video posts going to spam filter, even posted by Owner.

Posts, especially YouTube videos, are seen only by the OP even when not in the Spam Filter.  No one but the OP can comment on some You Tube posts after they have been restored from Spam filter, when they are visible to the community.

Collection posts going to spam filter.

Trolls and hackers still hijacking communities.  TRUST NO ONE!

Posts get dozens or hundreds of Plusses, then the plusses disappear.

Notifications not working well, and disappear when you try to read them.  This link might help you recover the lost ones:  https://plus.google.com/notifications/all


Feel free to use the comment section of this post to bring up new questions or new issues, especially if you don't think it needs a full post in the community.


Updated February 9, 2016.

#Community     #Problems    
28
1
Random Mutation's profile photoJohn R. Ellis's profile photoFabián Di Tullio's profile photo
22 comments
 
Lots of updates - Windows 10 had a forced restart update yesterday, and Chrome had a forced relaunch update today.  Current desktop version:
Version 48.0.2564.109 m
Add a comment...

Lynn Connearney

» Ask Questions  - 
 
One of our members received this and is seeking some insight??
3
Lynn Connearney's profile photoHoward M. Steinberg's profile photo
9 comments
 
Yes, +Lynn Connearney, I noticed that too. He says they are "tasteful" nude photos. Ha Ha.
Add a comment...

Chris Gilham

» Ask Questions  - 
 
Question
I have a large community and when banning people try and give the reason today I have received Warning from Google+ 

We've determined that your comments may be in violation of our User Content and Conduct Policy 
Spamming, including sending unwanted promotional or commercial content, or engaging in unwanted or mass solicitation, is not permitted.

Continued violation of our policies can lead to the loss of your ability to use some or all of the features of Google+ and other Google services. Learn more 

Now I don't spam and actually apart from here ONLY post to my timeline and my community, I have little doubt this is malicious reporting from a disgruntled banned member but as I am of course unaware of who has made the report, multiple accounts etc is there any way to avoid further warnings or possible suspension/loss of account? 
1
Chris Gilham's profile photoGeorge “Jolo” Lavall's profile photo
8 comments
 
+Chris Gilham if you are on a mobile device, get on desktop instead and see if there are more info than the app gives you about appeal. For the future it may be better to tag the members in a post where you share the within the community. Then your make it easy for yourself and you avoid the spam issue
Add a comment...

Frozen Daisy The Cat

» Ask Questions  - 
 
I've been wondering this for a while. What does it mean when a post is pinned? And what does it do?
2
John Skeats's profile photoFrozen Daisy The Cat's profile photo
4 comments
Add a comment...

Dan Eastwood

» Suggestions  - 
 
This is a lightly redacted copy of a message I just left for one of the regulars in our Spam Trap. I've made several efforts to get this guy to participate within the rules, but his only interest seems to be promoting his own content. Regardless of the topic, this type of behavior is little different from Spam. 
==============================================
+Reginald Redacted  It appears your only interest in posting to the community is self promotion. If you are interested in actually participating in the community, then you should take a hard look at our rules on Relevance and Proselytizing. Talk to people, don't annoy them with drive-by sermons. I'm going to remove you from the community now. If you decide you want to participate, you can ask to join again.

To be clear, I am removing you because your behavior is akin to Spam, and we remove other members for dong the same thing. As a writer and speaker, you should have some appreciation of this. May I recommend:  http://www.albion.com/netiquette/corerules.html
7
Rich Koning's profile photoDan Eastwood's profile photo
6 comments
 
True! But (to borrow a phrase) when your only tool is the Banhammer, every problem starts to look like a troll. Educating community members is an important part of moderating a community. It is more work at first, but once members get the idea they will start passing it on to others. You can do more to improve your community through teaching than by banning.
Add a comment...

Ben Miller

» Ask Questions  - 
 
Experiencing a strange issue. A moderator of a community received an email notification of a post by the other community moderator. When he goes into the community he doesn't see the post, but he does see the post on the other moderator's wall indicating it has been posted to the community. Any ideas of what might be happening?
3
1
John R. Ellis's profile photoBen Miller's profile photo
9 comments
 
Nope, a survey form. We will confirm the moderator is able to post to the community moving forward and if so, assume it was a glitch. Thanks for all your help!
Add a comment...

Liyma Sal

» Ask Questions  - 
 
How can I approve all or multiple requests on my google + community at once. I have thousands of regeuest and don't want to approve them one by one, it's taking me hours. Please help. 
3
Jean-Loup Rebours-Smith's profile photoLiyma Sal's profile photo
2 comments
 
Thank you
Add a comment...

John S Wren

» ­Discussion  - 
 
I'm on Facebook, Blogger.com, Linked In, Twitter, Have YouTube Station, etc etc. Simplify, simplify. How? I click "discussion" wondering, is it possible to have a real discussion online? 21,000+ members here? Please, don't all speak at once.
1
John R. Ellis's profile photoDan Eastwood's profile photo
2 comments
 
Very possible, but other things may interfere. In particular, the larger the community the more likely that someone will disagree with you. :-)
Add a comment...

Dan Eastwood

» ­Discussion  - 
 
If I can add an addendum to the recent survey:

We think we just had a Spammer come in from the Invited list. It was an apparently new account, and did not appear in the Ask To Join notification emails. This is potentially a big hole in using ATJ to keep out Spammers, because once they have one account in, they can invite as many as they like.

Our current Invited list is full of invites that are clearly Spam. There are thousands, and no practical way to get rid of them. Tools please! 

Showing "Invited By xxxxxx" would give a good clue to the root Spammer accounts.

??? I am assuming that once invited, the joining profile no longer needs to be approved? I'm not sure how that actually works.

+Danielle Buckley +John Skeats +John R. Ellis 
+cecilia FXX 
3
John R. Ellis's profile photoDan Eastwood's profile photo
13 comments
 
Come on Google, it's search, you can do this.
Add a comment...

Rajesh Narayanan

» ­Discussion  - 
 
Did anyone notice posts upto 24 hours are only shown?
Scrolling down further shows posts from 3 or days later. The posts in between are always missing.
5
Rajesh Narayanan's profile photo
3 comments
 
I seeing this issue in official g+ help community as well.
missing many days of posts in between.
https://plus.google.com/communities/115758385206378551362
Add a comment...

John Skeats
moderator

» ­Bulletin Board  - 
 
Please Take This Survey about Community Moderation from Google

UPDATE: Survey is now closed.

The attached link is to a survey from the Google+ UX team. They're looking specifically at what enhancements are needed to improve community moderation. They're looking at some really interesting ideas which go far beyond what Google+ ever had in the past. 
Thank you for your interest in Google+ user research! In this survey we will ask you about some of your habits and preferences using Google+. The survey is expected to take approximately 15 minutes to complete. Participation in this study is voluntary. You may refuse to participate, ...
22
9
Doug Essinger-Hileman's profile photoRyan Bickmore's profile photoLiudmila D's profile photoChar G's profile photo
45 comments
 
I can confirm that we looked at the data already on Friday. Thanks everyone for answering!

About this community

This is a grassroots community of Google+ Community moderators that come together to share the experience and expertise in effort to help each other build stronger Google Plus Communities (GPCs). To Join this Public Community as a member, do not just click the Ask-to-Join button - but also Private Message (private post, not a hangout) the Owner John R. Ellis with a request for Approval, and if you don't show your Community posts on your Post Tab, please include a link to at least one community you Own or Moderate. NO SPAM. NO LINK LITTER. NO SHARING YOUR NEW COMMUNITY HERE. Our most frequently asked questions: Q: How do I get more members to my GPC? A: Fill it with remarkable content so that they cannot help but join. Q: How do I get more members engaging with my GPC? A: Accept that most will lurk, but see the first answer. Q: Can I change my private GPC to public? Or vice versa. A: No, you can't. Q: How do I become a Community Moderator? A: Owner promotes you from membership, or demotes you from Owner. Q: Community was left Ownerless - how do we get one? A: You can't. Read this: https://plus.google.com/+JohnSkeats/posts/DhMwWGRnN6g Q: I'm new and want to create my own GPC. How? A: Read this: http://andrij.co/blog/community-owner-guide/ Q: How do I create/manage a Community on my mobile device? A: Read this: https://plus.google.com/102059301521610707137/posts/S1WcT3YF5Mb Q: Posts are missing - where did they go? A: Read this: https://plus.google.com/+JohnREllis/posts/MWk3ZhmRy8w Q: Why are my posts in the Spam Filter? A: Read this: https://plus.google.com/102059301521610707137/posts/6gPz8hhUpPh Q: Ever since Collections rolled out, when I try to post to my Communities, the pull down menu no longer lists it. A: Make one Public post from your account. Sign out of G+. Sign back in. The pull down menu will be magically working again to show ALL your communities. Q: Someone is screwing up the community - is there a log of Activity to see who is doing this? A: No. Note: The Banter category will be periodically purged. The community was founded by Peter G McDermott, but is now lorded over by a mix of gentle and heavy-handed moderators, none of whom actually work for Google or G+.

Roxy Reasor

» ­Discussion  - 
 
The Bang Girls are gone! Or are they? Looking at my community's member list, it no longer appears to be in alphabetical order, so if there are still bang girls in there, I don't see them (it's far too many to check to the end of the list). 

If it's a change on Google's end that's eliminated the BGs, then well done. And if not, at least I don't have to look at them there at the top any more.
4
John R. Ellis's profile photoRoxy Reasor's profile photo
6 comments
 
Thanks. Sometimes with G+ I feel like I'm trying to understand an alien spaceship using human concepts. Their logic is so impossible to comprehend...
Add a comment...

The Grammar Nazi

» Ask Questions  - 
 
I've encountered this problem before, but I want to see if you guys know anything about it. I'm the owner of a 50,000+ member community, and, obviously, a lot of people have been banned over time. After appealing to me, I decided to unban a member. But when I go into the "banned" category (I'm on the Google plus app by the way) I can't find them. At the bottom of the list it says "+600-something" more members here, but it will never load the rest of them! Any suggestions? 
3
George “Jolo” Lavall's profile photoJohn Skeats's profile photo
6 comments
 
While I agree with +John R. Ellis's assessment that communities are (at least for now) designed to be run via Desktop, I disagree that they are "designed" via the classic interface. The new Google+ -- which is still only a pilot -- is being built from the ground up, and quite a few features only used by smaller groups (community owners and moderators in this case) were not introduced initially because Google wanted to focus on the functions used most frequently by the largest segments of the population first. I have 100% confidence that community moderation functions will be added to the new Google+ and that they will be better than what classic Google+ ever had when that day arrives. 
Add a comment...

Dave E

» ­Discussion  - 
 
I know it may be early days, but has anyone heard anything about the survey that many of us did?
2
Geoff Whiteley's profile photoJohn Skeats's profile photo
2 comments
 
I met with the UX Team member who created the survey a couple of times before the survey. I haven't heard from him since then, but I can confirm that they are extremely serious about making significant improvements for moderators. That's just one area where I expect us to see the new Google+ start to far outshine classic Google+. The first mission, however, is getting the basics in place. The regular updates to the new Google+ are a testament to their commitment. 
Add a comment...

Anime & Manga

» Ask Questions  - 
 
A thank you to +John R. Ellis for allowing me to join.
My first question is, has anyone else noticed that when opening the members tab, members are no longer listed alphabetically?
I have found myself in this situation which makes it difficult to remove spammers whose accounts seem to commonly start with "!".
5
John R. Ellis's profile photoDave E's profile photo
11 comments
Dave E
+
1
2
1
 
+John R. Ellis Thanks. I had deleted a batch last week, but when I checked the next day there was another load of them. I now realise that it was just that they were old ones that had "jumped" to the top of the list, when the page was refreshed.
Add a comment...

Rapidgame7

» Ask Questions  - 
 
Hello. I'd like to ask everyone what do you think about the following:

In Google+ there are several communities related to games, where the members are usually fans of a game. Naturally, there are people that dislike these games and often have a specific tag in their names.
Also, there is also this thing about "Bang Girls" that are basically entering the community to spam whatever.

So I thought about two things that might have been discussed about before: a "mass member deletion/ban" and an username blacklist, both using Regex.
Would that be useful? You can basically bulk ban users whose profile name only consists of a single "!" or those that have a specific tag in their name, or just block the entry of people whose name consists of something in special, using the Regex syntax

Would a Regex "bulk kick/ban" and a "username blacklist" function be useful?



For your information, Regex means Regular Expressions, the which allows more flexibility when searching certain patterns on strings.
Just like the Windows search function that let's you use "*" and "?", but with more options.
1
John Skeats's profile photoEd S's profile photo
4 comments
Ed S
+
1
2
1
 
I think we've all been asking for an easier way to act on multiple members - if you combine that with the existing ability to search, which returns 20 accounts, it would allow you to ban 20 troublemakers at a time, if their names were so predictable.

I think though that Google are working only on things which most people need - even if 5% of g+ users is a lot of people, it might not be enough for G to get to work on something they need (or want) - so g+ is becoming less valuable to people who use it in interesting ways. Still great for filling a stream with photos of cats though.
Add a comment...

beruk H

» Ask Questions  - 
 
can you  find out who deleted another moderator?
1
John R. Ellis's profile photoJohn Skeats's profile photo
2 comments
 
Hi +beruk H. Adding to what +John R. Ellis said, I encourage you to use Send Feedback from the Google+ main menu to request an activity log for moderator actions if you believe that would be useful. 
Add a comment...

Rajesh Narayanan

» ­Discussion  - 
 
Since Communities now seem to be on the radar of G+, sharing one important point,  which has been discussed earlier in this community.
(Have sent many feedback on this)

Anyone new to G+ is exposed/recommended to large communities which don't have owner/mod. Even if they do have, they are unmoderated to a large extent.
 So why don't they restrict membership based on unmoderated posts in the spam filter? Change them automatically to Asktojoin whenever spam posts cross 500/1000?
This will prevent spam and will provide a better experience to the new user.
Expose the new user to well moderated communities.
2
Ed S's profile photo
Ed S
+
2
3
2
 
Sounds like a good idea to me. Communities with poor content shouldn't be recommended. 
I imagine Google was trying to solve the problem that new users don't have anything in their feed. They need an onboarding assistance process.
Add a comment...

Jacin Mariam George

» Ask Questions  - 
 
I want to mention a person on my post. But the problem is that person's name is in another language which I don't know. So how can I mention that person? Plzz help. 
2
2
Lucas Almanza's profile photoLandaree Levee's profile photoDiab3 Sy's profile photo
7 comments
 
Cool!
Add a comment...

John R. Ellis
owner

» Ask Questions  - 
 
Membership List in Random Order

I see that as of a few hours ago, the membership list of all communities is now random, instead of alphabetic.  The Invited list has always been random, and still is.  The O/M list, and the Banned Member list is now random too.  Is this the G+ "solution" to the Bang Girls problem?  


#BangGirls   #EPGs  
20
4
Andrew Hatchett's profile photoJim Munro's profile photoJennifer Ludovice's profile photoshawnkmaloney Craftgrid's profile photo
76 comments
 
Same results for me in uptodate Chrome.  :)
Add a comment...