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John R. Ellis
owner

» ­Bulletin Board  - 
 
IMPORTANT MESSAGE: To Join this Public Community as a member, do not just click the Ask-to-Join button - but ALSO Private Message (private G+ post, not a hangout or email) +John R. Ellis with a request for Approval, and if you don't show your Community posts on your Post Tab, please include a link to at least one community you Own or Moderate.   Thanks. 

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FAQs about G+ and G+ Communities:
3 Billion current accounts
~ 1.5 M more accounts added daily
2.9 Million current Communities 
~7400 new Communities created daily

 Resulting in these:

Current Community O/M Issues

 * * * * * * * * * * * * * * * * * * * * * * *

The New G+ Interface is a Pilot (Test) Project and has not yet installed all the features needed for Community Management, and various other features for various other platforms.  Use Classic G+ for Community (and Page) management until they get around to putting the features into the placeholders.

See this post by John Skeats for further details about tools:
https://plus.google.com/+JohnSkeats/posts/8R6LkoZZgF4

See this blog and 17 minute video about using the new interface:
http://www.martinshervington.com/the-future-of-google-plus/

 * * * * * * * * * * * * * * * * * * * * * * *

Reminder - be sure to check the information posted in the community About Section for answers to Frequently Asked Questions here.

TIP - To find and remove the live (dead accounts no longer show) Bang Girls from your membership list, go to Membership Search and type in:  Quote, Bang, Apostrophe - i.e.: [ "!' ].  Should bring them up to the top of the membership list, for removal, and ALSO alphabetizes the entire membership list!  ;-)

Some additional current issues with Communities, even in Classic View:

Members, including O/Ms, are unable to post new posts to their communities - getting a "try again later" message.

If you change the category of a post in the Spam Filter without approving or rejecting it, then leave the filter, the post disappears - it is no longer in Spam filter, does not post to the Community, and shows on the OP post tab as having been posted to the Community.  Or the post gets stuck in the filter and can't be managed.

"New Posts" number is missing or wildly wrong.  Mods no longer can see that there are posts to the community if they are in Spam filter, unless they enter the community and check.  Number indicates a new post, but it can be hours later before it is actually displayed in the community.

Spammers may be sneaking around the Ask to Join button in the new interface.  This has not been fully verified.

O/M do NOT see all posts or comments by members who block them.

YouTube video posts going to spam filter, even posted by Owner.

Posts, especially YouTube videos, are seen only by the OP even when not in the Spam Filter.  No one but the OP can comment on some You Tube posts after they have been restored from Spam filter, when they are visible to the community.

Collection posts going to spam filter.

Trolls and hackers still hijacking communities.  TRUST NO ONE!

Posts get dozens or hundreds of Plusses, then the plusses disappear.

Notifications not working well, and disappear when you try to read them.  This link might help you recover the lost ones:  https://plus.google.com/notifications/all


Feel free to use the comment section of this post to bring up new questions or new issues, especially if you don't think it needs a full post in the community.


Updated March 23, 2016.

#Community     #Problems    
66
3
John R. Ellis's profile photo
99 comments
 
Chrome Version 52 is out now:
Version 52.0.2743.82 m
I don't know what all is new, but I read Google removed the Backspace Shortcut because of all the disasters it caused.
BTW - new version of CrapCleaner out too:
A new version, 5.20.5668 is available to download!
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Blitz AKA Angel

» Ask Questions  - 
 
Any one need a mod in a community ?? I would like to help out some owners. 
1
John R. Ellis's profile photoRichard Gillaspie's profile photo
17 comments
 
+John R. Ellis Right. I have yet to become committed.
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rajlaxmi chakravarthy

» Ask Questions  - 
 
Hi ,
It's almost two weeks since I am not able to add to my friends /followers to my circle. I own a community. It's a very small community. Why my community growth has been restricted may I know please ? Inviting people to community is a wrong /crime ? Many people aadded me to their circles. ..unfortunately i am not able to do .
5
John Skeats's profile photo
43 comments
 
+rajlaxmi chakravarthy Deleting and recreating your account could actually cause further problems for you. I do not recommend doing that. Even if you were to do it, it would not completely reset your account.
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Doug Essinger-Hileman

» Ask Questions  - 
 
In one of the communities I own, there has been some discussion of changing the categories. Several questions:

- do I understand correctly that if a category is deleted, all the posts in that category get deleted?

- are there any tools (perhaps third-party) which might automate (bulk) moving posts from one category to another?
5
Andrew Hatchett's profile photoHoward M. Steinberg's profile photo
16 comments
 
Much appreciated, +Andrew Hatchett.
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Kohana Hide

» Ask Questions  - 
 
Is there any way G+ can do something about this recent social engineering going around, to somehow help O/Ms protect their communities and provide them better support in rendering such "hackers/hijackers" null and void?
4
Eric Peña (E)'s profile photoRich Koning's profile photo
7 comments
 
TNO. Trust No One
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Lucina Anime

» Ask Questions  - 
 
I have a collection on my second account and I it won't let anyone comment even though it's public and and the settings say people can comment 
2
Lucina Anime's profile photo
6 comments
 
It works :)
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Big Buff Rainbow Puff

» Ask Questions  - 
 
So my community https://plus.google.com/communities/104191612064618753020?iem=4&gpawv=1&hl=en-US was either hacked or changed by moderators that have betrayed us. The thing is that I don't have an image for every time it has happened! Now we seem to be doing better and we very carefully choose the moderators.
What do you think happened and any suggestions?
1
John R. Ellis's profile photoJohn Skeats's profile photo
2 comments
 
I would get rid of the most recent moderators you added before the first time the problem occurred.
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João Carlos

» ­Discussion  - 
 
Well I guess I should report about what happened today. One of the big communities, Anime Zone, was hijacked: https://plus.google.com/u/0/communities/100668096029919311319

The culprit seems to be this guy: https://plus.google.com/u/0/+YoussefAhmed/posts

It's the usual story, the owner promoted someone they shouldn't and crap happened. This warning is for just in case any owner or mod here beware this guy, that may try to hijack other communities in the future.
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Rupert Wood's profile photoAnime & Manga's profile photo
12 comments
 
+Rupert Wood That's good to hear. I try to keep my feedback to one or two sentences stating the issue and a possible solution.
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Dean Stone

» Ask Questions  - 
 
Why does my profile photo on my posts suddenly keep changing to other peoples profile photos?

Anybody else experiencing this?

That is not me in the photo.....I'm a 55 year old white man lol. 
4
Dean Stone's profile photoMargaret Siemers (Siemers Rafter Room)'s profile photo
10 comments
 
+Dean Stone Well, that's a blessing at least. And thanks for the rest of the story. : )
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Doug Essinger-Hileman

» Ask Questions  - 
 
I've looked in a couple of places (and likely not looked in the right place): can someone tell me if there is a way to search within a community on a mobile device, please.

I almost always connect via my laptop, so I'm not familiar with the mobile interface. I just went to one of my communities, and didn't find a search box, but I want to check whether I'm just not looking carefully.

Thanks in advance.
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Robert Lamar's profile photoEric Peña (E)'s profile photo
3 comments
 
This has been my biggest complain about the current mobile platform as a moderator. It's hard to explain to members how to search and utilize community search effectively for mobile users let alone searching for content myself.
+Robert Lamar​'s fix is the only method as of now. Send feedback to Google!
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Ed S

» ­Discussion  - 
 
We've seen that community posts released from the spam trap (moderation queue) may yet be tainted - they get very little engagement, they probably don't appear in people's streams. Possibly such tainted posts don't show up in searches either. I've just seen something new: a post which was never in the spam trap and yet seems to have the same taint. It's a reshare of a post with the same text as one previously spam-trapped.

In other words, the spam filtering can hurt a post even if it never landed in the mod queue. A post can be tainted with no visible evidence.

This is not entirely unlike gmail, which squashes a lot of spam silently and only puts marginal cases into the spam folder.

It's all very good until it suppresses a legitimate message.
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John Skeats's profile photoEd S's profile photo
9 comments
Ed S
 
Yes, that's a theoretical possibility... in fact this post was written once, shared, found in the spam trap, then rewritten and shared and not trapped. Then reshared again to a second community. And then finally reshared by me to the first community. So we do have some idea what the history was. Oversharing wasn't part of the problem. My final post got a healthy response even though a few people had responded to the original. As it was an album post, we could also see that the title photo got about 450 views out of two shares and then an additional 1500 after my reshare.
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About this community

This is a grassroots community of Google+ Community moderators that come together to share the experience and expertise in effort to help each other build stronger Google Plus Communities (GPCs). To Join this Public Community as a member, do not just click the Ask-to-Join button - but also Private Message (private post, not a hangout) the Owner John R. Ellis with a request for Approval, and if you don't show your Community posts on your Post Tab, please include a link to at least one community you Own or Moderate. NO SPAM. NO LINK LITTER. NO SHARING YOUR NEW COMMUNITY HERE. Our most frequently asked questions: Q: How do I get more members to my GPC? A: Fill it with remarkable content so that they cannot help but join. Q: How do I get more members engaging with my GPC? A: Accept that most will lurk, but see the first answer. Q: Can I change my private GPC to public? Or vice versa. A: No, you can't. Q: How do I become a Community Moderator? A: Owner promotes you from membership, or demotes you from Owner. Q: Community was left Ownerless (Orphaned) - how do we get one? A: Apply to G+ to be given ownership - see link: https://support.google.com/plus/troubleshooter/6361621 Q: I meant there is an owner, but MIA - can we get a new one? A: You can't. Read this: https://plus.google.com/+JohnSkeats/posts/DhMwWGRnN6g Q: I'm new and want to create my own GPC. How? A: Read this: http://andrij.co/blog/community-owner-guide/ Q: How do I create/manage a Community on my mobile device? A: Read this: https://plus.google.com/102059301521610707137/posts/S1WcT3YF5Mb Q: Posts are missing - where did they go? A: Read this: https://plus.google.com/+JohnREllis/posts/MWk3ZhmRy8w Q: Why are my posts in the Spam Filter? A: Read this: https://plus.google.com/102059301521610707137/posts/6gPz8hhUpPh Q: Ever since Collections rolled out, when I try to post to my Communities, the pull down menu no longer lists it. A: Make one Public post from your account. Sign out of G+. Sign back in. The pull down menu will be magically working again to show ALL your communities. Q: Someone is screwing up the community - is there a log of Activity to see who is doing this? A: No. Note: The Banter category will be periodically purged. The community was founded by Peter G McDermott, but is now lorded over by a mix of gentle and heavy-handed moderators, none of whom actually work for Google or G+.

Kohana Hide

» Ask Questions  - 
 
Don't know if this would even mean anything but, there's like several ways how people can promote hate speech, racial slurs, flaming and stuff, would G+ ever give O/Ms a bit more arm to put G+ trolls and bullies at bay in communities, similar to how another social network (one with the blue bird logo) did just very recently. I mean to prevent any campaign of hate and perhaps really keep Google a healthy environment for everyone?
4
John Skeats's profile photoKohana Hide's profile photo
9 comments
 
+John Skeats sir, that is good to hear.
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Anime & Manga

» Ask Questions  - 
 
Is there a way to prevent people from creating/inviting my community to an event? The event will show up on the right side usually under about and I have to manually go and delete the event. It seems like something that shouldn't be allowed by just anyone.
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Margaret Tompkins's profile photoAnime & Manga's profile photo
3 comments
 
+John R. Ellis You understood correctly. It is frustrating as users will create events that are unrelated and I don't know how to see who created the event so I don't know who to ban. Hopefully the beta will come sooner rather than later. Thanks again.
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Jenn Akin

» Ask Questions  - 
 
This is not happening with me but with a friend...anyway when she posts things it says to your circles but then when it posts it says she shared privately????
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John Skeats's profile photoJenn Akin's profile photo
2 comments
 
+John Skeats ok thank you I will tell her that is how it works! I really appreciate your help and so will my friend.
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Margaret Ornsby

» Ask Questions  - 
 
Have just received notification that all apps users will be forced onto the new G platform soon.
My understanding is group moderation still requires the old interface (or at the very least is one heck of a lot more efficient).
I might be behind the times here, but is my understanding still true? Is there a work-around?
3
Sue T.'s profile photoJohn Skeats's profile photo
13 comments
 
While the Transition Guide comment is for Google+ users, I have seen nothing at all talking about when classic Google+ will be retired for non-apps accounts. It is very safe to assume that Google's plans are to retire classic Google+ for them as well. The only question is when. My personal guess is that the timeframe for apps and non-apps accounts will be very similar.
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Just A Warning
The account listed below keeps switching name to a moderators name on a community then messages the owner saying they have lost access to their account could the owner invite them back and mod them again, tried it with me and got no joy I been around too long to fall for it.
https://plus.google.com/u/0/104942484224911717935/posts?cfem=1
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1
Chris Gilham (Bald Bouncer)'s profile photoEd S's profile photo
11 comments
Ed S
 
That's great! If others can independently reach the same conclusion and do the same thing that would help too.
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DM101 L

» Ask Questions  - 
 
Everyday I am getting dozens of requests in my Google+ email messages for people wanting to join one of my communities, however, every time I go to the community, there is no one "waiting for approval". It only happens with this one community that I own. It does not happen with others.

Has somehow this community got into some sort of app. that keeps generating membership requests, and then deletes them. The requests all seem "foreign".

Here are the some requested profiles: https://plus.google.com/u/0/111236767407625308417/about?cfem=1

https://plus.google.com/u/0/118101514070811601186/about?cfem=1

https://plus.google.com/u/0/101837399005742248871/about?cfem=1

https://plus.google.com/u/0/115374803666201388772/about?cfem=1

https://plus.google.com/u/0/113801987663122068373/about?cfem=1

Is there any way to stop this? It is taking a vast amount of my time?
4
Robert Lamar's profile photoDM101 L's profile photo
14 comments
DM101 L
 
+Robert Lamar
Thanks! I'll look into it! :)
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Lucina Anime

» Ask Questions  - 
 
Is it possible for people to hack other communities?
6
Ed S's profile photoJohn R. Ellis's profile photo
34 comments
 
+Ed S Thanks - I've added the link to the Form to this Community links.
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Margaret Tompkins

» Ask Questions  - 
 
At sometime in the past, you couldn't share a community post as PUBLIC because the community post was considered a private share. It seems that you can do that now. When did this change? Is this the way it is or are we looking at a temporary glitch in G+?
3
Edgar Brown's profile photoMargaret Tompkins's profile photo
6 comments
 
+John R. Ellis and Everyone, Thanks so much!
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