Stream

Pinned by moderator

John R. Ellis
owner

» ­Bulletin Board  - 
 
IMPORTANT MESSAGE: To Join this Public Community as a member, do not just click the Ask-to-Join button - but ALSO Private Message (private G+ post, not a hangout or email) +John R. Ellis with a request for Approval, and if you don't show your Community posts on your Post Tab, please include a link to at least one community you Own or Moderate.   Thanks. 

++++++++++++++++++++++++++

FAQs about G+ and G+ Communities:
3 Billion current accounts
~ 1.5 M more accounts added daily
2.9 Million current Communities 
~7400 new Communities created daily

 Resulting in these:

Current Community O/M Issues

 * * * * * * * * * * * * * * * * * * * * * * *

The New G+ Interface is a Pilot (Test) Project and has not yet installed all the features needed for Community Management, and various other features for various other platforms.  Use Classic G+ for Community (and Page) management until they get around to putting the features into the placeholders.

See this post by John Skeats for further details about tools:
https://plus.google.com/+JohnSkeats/posts/8R6LkoZZgF4

See this blog and 17 minute video about using the new interface:
http://www.martinshervington.com/the-future-of-google-plus/

 * * * * * * * * * * * * * * * * * * * * * * *

Reminder - be sure to check the information posted in the community About Section for answers to Frequently Asked Questions here.

TIP - To find and remove the live (dead accounts no longer show) Bang Girls from your membership list, go to Membership Search and type in:  Quote, Bang, Apostrophe - i.e.: [ "!' ].  Should bring them up to the top of the membership list, for removal, and ALSO alphabetizes the entire membership list!  ;-)

Some additional current issues with Communities, even in Classic View:

Members, including O/Ms, are unable to post new posts to their communities - getting a "try again later" message.

If you change the category of a post in the Spam Filter without approving or rejecting it, then leave the filter, the post disappears - it is no longer in Spam filter, does not post to the Community, and shows on the OP post tab as having been posted to the Community.  Or the post gets stuck in the filter and can't be managed.

"New Posts" number is missing or wildly wrong.  Mods no longer can see that there are posts to the community if they are in Spam filter, unless they enter the community and check.  Number indicates a new post, but it can be hours later before it is actually displayed in the community.

Spammers may be sneaking around the Ask to Join button in the new interface.  This has not been fully verified.

O/M do NOT see all posts or comments by members who block them.

YouTube video posts going to spam filter, even posted by Owner.

Posts, especially YouTube videos, are seen only by the OP even when not in the Spam Filter.  No one but the OP can comment on some You Tube posts after they have been restored from Spam filter, when they are visible to the community.

Collection posts going to spam filter.

Trolls and hackers still hijacking communities.  TRUST NO ONE!

Posts get dozens or hundreds of Plusses, then the plusses disappear.

Notifications not working well, and disappear when you try to read them.  This link might help you recover the lost ones:  https://plus.google.com/notifications/all


Feel free to use the comment section of this post to bring up new questions or new issues, especially if you don't think it needs a full post in the community.


Updated March 23, 2016.

#Community     #Problems    
63
3
Ed S's profile photoJohn R. Ellis's profile photo
98 comments
 
Desktop Chrome Update today:
Version 51.0.2704.106 m
Add a comment...

Dave E

» Ask Questions  - 
 
What happened to the Refresh button that was in the Menu pop up?
2
Dave E's profile photo
6 comments
Dave E
 
This is ridiculous. Why would they remove the Refresh button? Having to scroll back up to the top of the page just to refresh the page, is so dumb! It's almost as if the G+ developers/designers/creators/whoever, go out of their way in finding things to make using their software, harder!
Add a comment...

DM101 L

» Ask Questions  - 
 
I am the sole owner of a public "Ask to Join" community, (no other owners or moderators).

I just received an email membership request from someone requesting to join the community, but when I went to the community, there was no one waiting to be approved. (The membership request was not in the community.) Do you know if there are some computer glitches going on, or does this mean the person just withdrew their request? (I am using the old Google+.)
2
John R. Ellis's profile photoDM101 L's profile photo
6 comments
DM101 L
+
2
3
2
 
+John R. Ellis
Thanks!
I did review it, and decided against an 'invite'.
Add a comment...

Dean Stone

» Ask Questions  - 
 
Good day,

As an owner is there a way to disable comments to a post if it stars to get out of hand?
Muting the post will only mute it to me correct?
1
Eric Peña's profile photoDean Stone's profile photo
10 comments
 
Thanks a lot everybody for your responses!

This community is so helpful. 
Add a comment...

Aequitas

» Ask Questions  - 
 
Alright, so I've been experiencing some issue with moving posts in a community
I have attempted to move posts in two of the communities I moderate on and I've gotten the below popup messages.
(One of the other mods on my community has also reported this problem)
2
Aequitas's profile photoDave White's profile photo
3 comments
 
It is working tis morning
Add a comment...

al m

» Ask Questions  - 
 
I believe I read somewhere once a community is past the 500 member mark, a community can't change its name.
Is this correct?
3
John R. Ellis's profile photoEqui Q's profile photo
5 comments
Equi Q
 
Thank you +John R. Ellis!
Add a comment...

Anime & Manga

» Ask Questions  - 
 
I recently passed the 100k mark in members about a week back and am now at 108k. Growing by 1k members a day seems a bit much, is anyone else experiencing exponential growth? Is this normal?
3
Anime & Manga's profile photoRupert Wood's profile photo
10 comments
 
+Anime & Manga It's a very broad topic you have and there does seem to be a large increase of users with such interests in the last year. So it's not surprising that a well moderated community is popular as so many communities in that niche are very poorly moderated.

To cope with the increase of members and the attraction this will have to spammers, I'd strongly suggest thinking about increasing the number of moderators. Maybe there are a couple of regular posters in there that seem to have some social skills, great content and who also have conversations on other peoples posts... Well, they'd be qualities I looked for in a mod :)
Add a comment...

Rich Koning

» ­Discussion  - 
 
Been noticing a number of requests to join my community by various accounts... all following exactly 171 people.  The same 171 people.  Anyone else seeing this?  I know it's a fake account, but for what purpose?  I let a couple in and kept an eye on them for a while. They don't seem to spam the community or interact in any way.
7
1
Rajesh Narayanan's profile photoRich Koning's profile photo
10 comments
 
+Rajesh Narayanan ...and four of these accounts ask to join my community (a very specific niche community) on the same day? Coincidence?? I think not!
Add a comment...

John R. Ellis
owner

» Tips & Tricks  - 
 
New "feature", and Group/Community hierarchy comparison

1) As of June 1, 2016, you can no longer tell a Personal Profile from a Business Page by looking at the button displayed to Circle them. It used to be that Profiles said "Add" and Pages said "Follow". Now, they all say "Follow", and you have to go a level deeper to see if they are Profiles or Pages. Your circles will come up first for Profiles, and your Pages/Following choice will be presented first for Pages. This makes it more time consuming to check requests if your community does not allow Pages. And makes all prior advice about the meaning of Add vs Follow obsolete.

2) I recently joined FB to see how their Communities (called Groups) work differently than on G+, and now I better understand some of the question in this community about Ownership and Mods powers, and risk of hijacking. In G+ there are only 3 categories: Owners, Moderators, and Members. In Facebook, there are 4: Creators, Administrators, Moderators, and Members. In G+, all Owners are equal and can remove other Owners, and Mods can remove Mods. In FB, the Creator is special and can't be removed by Admins. In FB, Admins CAN remove other Admins, but Mods can NOT remove other Mods. Thus, sometimes here a community "Creator" is surprised when another Owner boots them and hijacks the community from them, or when Mods remove other mods and destroy a Community. G+ is not FB; trust no one. ;-)


#OwnersAndModerators   #AddVsFollow  
19
1
Sara d's profile photoNathan Weaver's profile photo
7 comments
 
Google+: Trust. No. One.
I like the new motto, actually.
Add a comment...

Marilyn Ward

» Ask Questions  - 
 
I have a members post go to spam, but I am unable to access it, how can I delete it. 
2
Rajesh Narayanan's profile photoMarilyn Ward's profile photo
13 comments
 
+Rajesh Narayanan​​ +John R. Ellis​​ just to let you know, the problem has been resolved, thanks for your help. 
Add a comment...

About this community

This is a grassroots community of Google+ Community moderators that come together to share the experience and expertise in effort to help each other build stronger Google Plus Communities (GPCs). To Join this Public Community as a member, do not just click the Ask-to-Join button - but also Private Message (private post, not a hangout) the Owner John R. Ellis with a request for Approval, and if you don't show your Community posts on your Post Tab, please include a link to at least one community you Own or Moderate. NO SPAM. NO LINK LITTER. NO SHARING YOUR NEW COMMUNITY HERE. Our most frequently asked questions: Q: How do I get more members to my GPC? A: Fill it with remarkable content so that they cannot help but join. Q: How do I get more members engaging with my GPC? A: Accept that most will lurk, but see the first answer. Q: Can I change my private GPC to public? Or vice versa. A: No, you can't. Q: How do I become a Community Moderator? A: Owner promotes you from membership, or demotes you from Owner. Q: Community was left Ownerless - how do we get one? A: You can't. Read this: https://plus.google.com/+JohnSkeats/posts/DhMwWGRnN6g Q: I'm new and want to create my own GPC. How? A: Read this: http://andrij.co/blog/community-owner-guide/ Q: How do I create/manage a Community on my mobile device? A: Read this: https://plus.google.com/102059301521610707137/posts/S1WcT3YF5Mb Q: Posts are missing - where did they go? A: Read this: https://plus.google.com/+JohnREllis/posts/MWk3ZhmRy8w Q: Why are my posts in the Spam Filter? A: Read this: https://plus.google.com/102059301521610707137/posts/6gPz8hhUpPh Q: Ever since Collections rolled out, when I try to post to my Communities, the pull down menu no longer lists it. A: Make one Public post from your account. Sign out of G+. Sign back in. The pull down menu will be magically working again to show ALL your communities. Q: Someone is screwing up the community - is there a log of Activity to see who is doing this? A: No. Note: The Banter category will be periodically purged. The community was founded by Peter G McDermott, but is now lorded over by a mix of gentle and heavy-handed moderators, none of whom actually work for Google or G+.

Don H

» Ask Questions  - 
 
Is anyone having problems sending out invitations? Seems like you can only send invites to people you already know and to other community's that your already in.
Not to complete strangers anymore. I just noticed this this morning when trying to invite someone.
1
Don H's profile photoMargaret Tompkins's profile photo
11 comments
 
Invitations to events seem to be working just fine.
Add a comment...

Roxy Reasor

» Ask Questions  - 
 
Question: do we know whether using the ban & report option with spam posts usually results in the spammer's account being deleted or deactivated? I have been taking the second step of going to the spamming account and reporting them there as well - is there any evidence that this helps at all, or am I wasting my time? I just really HATE spammers. :)
5
George “Jolo” Lavall's profile photoRoxy Reasor's profile photo
12 comments
 
Happily, the profile whose link I posted last week (above) is 404'd now! So something worked. My mods and I try hard to keep my little gardening community free of spammers, so that was gratifying to see.
Add a comment...
 
So. We're having problems. Again. In regards to the moderation of our community.

Now I'm not a moderator anymore due to someone constantly kicking me/banning me before the two week period to promote me to Owner was up (I got tired of that nonsense).

Now someone is fooling around with the community options (changing it from Ask to Open join) AND has now started kicking moderators (literally the past ten minutes after someone called out said problem above).

An ex-mod found out and told me that one of the mods added an alt via a moderator application we did when the community passed 13k a few months back.
Now there's no legit proof he's doing it, but he's got reason to hold grudges due to me and the other Owners demoting him from Owner status after an April Fool's prank that got everyone demoted but him and has kinda been obsessed with the number of members we have to a bot community that has the same fandom ours is.

I PM'ed the two Owners to demote the alt, so hopefully he'll catch on that we know and hopefully stop...but if not...

Does anyone have a way to whittle down people to find out whose causing trouble within? 
1
John R. Ellis's profile photoDaniel Carelli (Panentheosis)'s profile photo
7 comments
 
+John R. Ellis 
Yea, I've mentioned to Google several times that they should probably (at least introduce an optional setting that would) require two-factor authentication for Moderator accounts.

Having an account that could ban thousands of members without any oversight or notice shouldn't be left up to a single password that could be shared or hacked.
Add a comment...

Sara d

» Ask Questions  - 
 
 Is anyone else having  problems to move a post to a different category ?
5
John Skeats's profile photoSara d's profile photo
14 comments
Sara d
 
+Dave White Thank you
Add a comment...

Jenn Akin

» Ask Questions  - 
 
Hi everyone! I would like to know if a person that you have blocked can go to your profile and see your posts that you have posted. Any advice will be surely appreciated.
6
Jenn Akin's profile photoPeggy K's profile photo
7 comments
Peggy K
+
1
2
1
 
+Jenn Akin​ just to add to what +John R. Ellis​ wrote, if the person you have blocked is signed into the blocked account, they will not see what you posted after you blocked them. But if they sign out of that blocked account, they will see your public posts. Learn more: https://support.google.com/plus/answer/1047934
Add a comment...

Judy Hopps

» Ask Questions  - 
 
Can you get de-promoted down when you are the owner who created a community?

For example:I am the owner and I decided to make someone an owner.Can I get de-promoted down to member or moderator but I am a owner who created the community?
6
Equi Q's profile photoJohn Skeats's profile photo
25 comments
 
+Equi Q I recommend two and only two owners for that reason. They can be the same person with two accounts.
Add a comment...

Sara d

» Ask Questions  - 
 
When a post is flagged as spam by google filters
Is it visible by the owner of the post ?
6
Sara d's profile photoJohn R. Ellis's profile photo
9 comments
 
+Dave E As I understand your question, your issues are independent of whether the post is in the Spam filter or in the community. You give people 24 hours to correct posts that don't meet your guidelines, whether or not they are showing in the community? The OP will be notified the same way regardless, but as Skeats says, may not see the comment within any specific time frame.
Add a comment...

Equi Q

» Ask Questions  - 
 
Hello dear friends!
When sending invitations to the community, Google often report: error, try again in a moment.
I want to ask.
Are there limits for inviting people to community?
I think the number of people in one invitation, how many invitations per day or how many people can be invited to a community.

Thank you and Happy day!
4
Equi Q's profile photoJohn R. Ellis's profile photo
9 comments
 
Some things are just too hard to test. Occasionally I'll get one invitation to join a community, which seems to be sent by more than one account - maybe it's a glitch or my name wasn't yet added to the Invite list due to server delays. Note that the ONLY type of community where members can Invite people are the Public, Open-to-Join ones - in that case, it should behave the same no matter who sends the Invite.
Add a comment...
 
Is anyone else having trouble with photo's not showing at all anywhere on g+? Is it a glitch or something on my end?
3
Richard Gillaspie's profile photoMargaret Siemers (Siemers Rafter Room)'s profile photo
17 comments
 
+John R. Ellis That made me bust out laughing. Good one.
Add a comment...