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Mod. Man. Service

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Community members not being displayed

Note that currently - there is a glitch in G+ where new community members are not being displayed with their membership cards, and if you create a new community, there will be no visible members section, since none will display - and you can't manage them either.  As per Rupert Wood - the G+ engineers are aware of the problem.  

#Moderators  
 
G+ pretty glitchy today

I usually enjoy weekends in Ghosttown so I can catch up with community posts and Moderation, circle management, and other G+ stuff.  Seems things are really glitchy lately from what other people are noting, as well as my own problems with my Profile and Pages and Communities.  I blame the roll out of Windows 10, the Streamlining of G+ as it breaks up with YouTube, and the removal of G+ Photo for Google Photo.  And Bush.  Or Obama, depending on your personal bent.

Regardless, G+ is forever Beta, and the price is reasonable.  Have fun!


#Glitch  
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John R. Ellis's profile photoJohn Skeats's profile photo
2 comments
 
Update: There have been rumors that banning does not work. That is not correct. If you ban someone from a post, they will be banned and unable to post to the community -- but they will not appear in the Banned list due to the problem. As a result, there would be no way to reverse a ban until the problem is resolved. 
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Amy Yonashiro

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Not all members are pictured/listed as members.  At the top it shows there are 17 members.  Along the left side there are 24 members.  Why is there a discrepancy?
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E. Bennet's profile photoSabian Watts's profile photo
4 comments
 
I have this same problem. I invited someone and they aren't showing up on the list of members.
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Stephen Peel

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Hi, one of our moderators has banned a member for joining and posting nothing more than an advert, twice, after being told the first time not to. But the strange thing is, our moderator has just messaged me to say that the same person is back and has posted again the same advert which is stuck in the filter, so I viewed it, banned, and reported the member. This was the third time the member was banned. How is that possible, I have been to their profile page and there are no name changes, or is it just one of those rare things that happen from time to time?

Kind regards
Steve
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John R. Ellis's profile photoStephen Peel's profile photo
4 comments
 
+John R. Ellis
:) I might test it on a few blue heads :). But seriously, I will keep a watch on it, if it happens again, I will try banning the person from the members list firstly, and then remove the post. It may be the banning from within the filter that is not working right. Well thank you very much for you help John. Hope you have a good evening. Steve
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Dominion of Darkness

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Why are my posts being marked as SPAM in my own community?

this has NEVER happened before.
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John R. Ellis's profile photoKlongyaw Seven's profile photo
29 comments
 
Read and understood. The whole thing was weird because I was not seeing the video at all at first,nor was I seeing anything marked as spam either.
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D DANIEL

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bonjour et bonne journée / Bonne soirée et bonne nuit à toutes les personnes de cette communauté

J'ai une question
comment faire disparaitre des communautés à quelqu'un elles sont publics merci d'avance
 ·  Translate
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1
D DANIEL's profile photoTom DiPietro's profile photojhonyx paul's profile photo
3 comments
 
cette une bonne question...  je ne sais pas
 ·  Translate
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Stephen Peel

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We don't show up when posting

Some of our members this morning have reported that when they attempt to post a Collection to us, and type our community name into the To: box, we do not show up. One has also said that our name does not show up when scrolling down the list either, and yet they are members.

Is there a reason why we are not showing up. Is there a limit for instance as to how many communities a person can have in their list when posting? Please advise.

Kind regards
Steve
Google+ Collections
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John R. Ellis's profile photoStephen Peel's profile photo
6 comments
 
+John R. Ellis
Hi John, I have created a Help post for our members to hopefully get this matter sorted. I have added your link also, as the information within may just do the trick for them, and me. Here is that post if it may help. Steve
 https://plus.google.com/107362631242446742513/posts/gg9g57aUepK
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priyadharshini ramesh

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How to change my community's display picture.. Pls tell me fast ..
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1
priyadharshini ramesh's profile photo
3 comments
 
Hi +Dave E the reply that +John R. Ellis worked...
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J Hess

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i had a quick question i was hoping someone could help with.

i created a community and am the owner, but i would like to make another moderator the owner as well as there are some things i'd like them to be able to do that they can only do as owner level.

it's not really a concern but had crossed my mind.....can an owner remove or demote another owner from a community? or only the creator? i wouldn't suddenly want to find myself without access to my own community. i've looked around online and can't seem to find this answer. thanks in advance.
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Rupert Wood's profile photoJohn R. Ellis's profile photo
4 comments
 
As indicated, you need to fully trust the new Owner won't remove you and hijack the community, which has been done, demonstrated, and discussed here several times recently.  IMHO - you should always have at least 2 different Owners of any "important" community in case one of them becomes disabled or loses their G+ account.  OTOH - the only major important extra power an Owner has over a Mod is promoting new Mods.  Mods used to have that power, but they abused it irresponsibly and it had to be taken away from them.  
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Stephen Peel

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Good Morning
I am wondering if there are ways of making a community more easily searchable.

For example: I type a word in the search bar (Collections), and hope to find a community related to that word Google+ Collections hopefully.

But that isn't quite so easy. What comes up after I have added the word in the search bar, then clicking on Communities, are a dozen other communities in the list before our own.

They don't quite come down in order of highest member count first either. And some are not really about Collections as I see them, but might just have the word Collections in the title, as do we.

So how do I get it up there. Are there ways of adding hashtags or searchable words to a best place on the community, is the title searchable and should add be adding more words somewhere, or is it just a matter of waiting a lot longer until the community becomes more established.

Kind regards
Steve
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John R. Ellis's profile photoStephen Peel's profile photo
2 comments
 
+John R. Ellis I was really just making sure I wasn't leaving anything out or missing something with regard to promoting our community, and like most products and services, the right advertisement is important.

But yes, I agree with you completely with regard to being  the best you can be how that will be more than enough. "if you build it they will come" must be the best strategy. I am sure I am just a little over-eager :) Thanks again for your support John, it's appreciated.

Kind regards, Steve
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Ruby “Schnee” Rose

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How can I tell which mod banned which member?
Is there a way to tell? Im an Owner and I have about 12 other mods. One of them has been abusing their power, is there any way to tell who has banned who? 
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Cyphon “Bloody Reaper” Greenwood's profile photoWilliam Putman's profile photo
7 comments
 
check your circles and ask your subscribers they can usually tell you
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About this community

This is a grassroots community of Google+ Community moderators that come together to share the experience and expertise in effort to help each other build stronger Google Plus Communities (GPCs). NO SPAM. NO LINK LITTER. NO SHARING YOUR NEW COMMUNITY HERE. Our most frequently asked questions: Q: How do I get more members to my GPC? A: Fill it with remarkable content so that they cannot help but join. Q: How do I get more members engaging with my GPC? A: Accept that most will lurk, but see the first answer. Q: Can I change my private GPC to public? Or vice versa. A: No, you can't. Q: How do I become a Community Moderator? A: Owner promotes you from membership. Q: Community was left Ownerless - how do we get one? A: You can't. Read this: https://plus.google.com/+JohnSkeats/posts/DhMwWGRnN6g Q: I'm new and want to create my own GPC. How? A: Read this: http://andrij.co/blog/community-owner-guide/ Q: How do I create/manage a Community on my mobile device? A: Read this: https://plus.google.com/102059301521610707137/posts/S1WcT3YF5Mb Q: Posts are missing - where did they go? A: Read this: https://plus.google.com/+JohnREllis/posts/MWk3ZhmRy8w Note: The Banter category will be periodically purged. The community was founded by Peter G McDermott, but is now lorded over by a mix of gentle and heavy-handed moderators, none of whom actually work for Google or G+.

Stephen Peel

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Upgrading to Owner
Hi, if I upgrade a moderator to owner (due to my planning a future adventure I may never return from), could that then Moderator down grade me, or even remove me if they wished? Steve
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John R. Ellis's profile photoStephen Peel's profile photo
2 comments
 
+John R. Ellis OK John, thank you. Steve
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Stephen Peel

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Sorry to bother you lot twice in on day, but I have just noticed a community, with a separate box on the top left, showing who created the community and even including their profile pics. How can I do this with our communities, or is it totally something else. I will ad a link to sow what I mean. I have nothing at all to do with that community. Kind regards, Steve
https://plus.google.com/communities/113141550328035253798
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John R. Ellis's profile photoStephen Peel's profile photo
4 comments
 
+John R. Ellis
That's a good idea, I will look into that further. My kingdom for a box :) Night John. Steve
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Joseph Kennedy

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My main concern with Google plus is.. . When someone posts a YouTube video in our community, all the comments we make in that post also appear in the comments of the YouTube video itself. Will this ever change? I mean, talk about a MAJOR privacy issue. What's the point in having communities if we can't keep the conversations within the community only? 
3
Joseph Kennedy's profile photoRupert Wood's profile photo
14 comments
 
It's also worth noting that if they are community posts the only way trolls can comment on them is by joining the community... Though, I'm looking forward to this divorce to be finalised now the split has been announced!
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Frank Ouimette

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How do you contact a particular community member about categorizing their posts?  I am not thrilled about a community post warning about mis-categorization.  I want to reach out to the single offender.
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John Skeats's profile photoRobert Lamar's profile photo
9 comments
 
And of course, all of these methods are more likely to work when compared to Hangouts.
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Help for Mods

Most often an image is worth a thousand words.
Here is a selection of images I posted in a category for moderators of a G+ community dedicated to a brand. The posts were intended to keep the quality on a high level and to give some useful information for new members.

Preview all images as a PDF file
https://app.box.com/s/u6lwcw35y4olk0v0rig8d8btskceobo0

If you like to use or modify images for your community feel free to download the sources from my Box account. There is no copyright on any of the images.

Apple Keynote format (.key)
https://app.box.com/s/n1exfg7d8z92t16d85orj5dic4m70169

Microsoft PowerPoint (.pptx)
https://app.box.com/s/ksryj6h9cb5hy74dj9d4sldiuaf5ks33

The presentation was created with Apple's Keynote for iOS and I'm not sure about the compatibility of the PPTX file.


More including a downloadable version of the mind map
http://iNotes4You.com/2013/11/03/google-activity-guide


Thanks for reading.


4
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Carolyn Reeves

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Has anyone used a goal tracking tool in their community to gauge progress toward a common goal? If so, what have you used?
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priyadharshini ramesh

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Can anyone tell me is it possible to change my community name???
1
John R. Ellis's profile photoYou Know Who (Chris*)'s profile photo
4 comments
 
Oh. Didn't know that.
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Aaron McElwee

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I'm owner of a gaming community on google plus. My goal with the community is to offer a place for players to learn and discuss the game.  However with 125,000 members and this game popularity many content creators are spamming there youtube and twitch video channels within the community.  I assume to claim more clicks and subscribers.  At this point I really want to lessen the videos coming into the community.  Its hard to see a community stream be nothing but video when in fact I'm trying to cultivate conversation.  Any ideas on how I need to handle this in my community.  Should I just ban videos?  

 Some members just share videos they like which I'm fine with.  Honest shareworthy post.  However some members use our community as a marketing platform.   This may be a case where some members have ruined it for the rest.  Any suggestions how to deal with this?  Suggestions on changes to my community guidelines?   Thanks for your insight!
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Aaron McElwee's profile photoSean Carling's profile photo
6 comments
 
+Aaron McElwee well the first community was orphaned by owner/mods. It got pretty bad. Another member and myself we created a similar community. You have to ask to join or be invited.the owner and our group of mods stay active we even created a hangout for us to discuss issues outside of the community the original community the admins have not been active in 2 yrs.
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John R. Ellis
owner

» Ask Questions  - 
 
Profile Display Question

I sometimes run across weird looking profiles - sometimes they even circle me - that show "Restricted" so I can't circle them and have no Post tab at all, and no visible About information.  Some have circled Profiles and Followers and Views too.  I can't find any Settings to make a Profile or Page look like that.  Does anyone know the trick?  If I wanted to create an account that looked like this, how is it done?  I know that if someone blocks me - I see "restricted" - but these seemingly "block" everyone on G+ somehow.  Do they have a beta testing feature I don't have?

https://plus.google.com/116783995951935138314/about
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John R. Ellis's profile photoEli “Elictrix” Osadchenko™'s profile photocarol goh's profile photo
9 comments
 
But that means you have to set an age limit, and you would lose a lot of followers. Personally I avoid it. 
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