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Here’s an interesting infographic on the types of Customer Support Agents you’d come across!

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Most organisations get overwhelmed with numerous frameworks and miss out the bigger picture. Adopting ITIL and DevOps together enable businesses to be more productive. 

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Do you know what #SocialListening is? Where it can be used and HOW?

Learn what it is, where to use it, and HOW in the post below. See how companies are using social listening to generate leads, service customers, protect their business reputations & much, much more...

#Business #Marketing #DigitalMarketing #SocialMediaMonitoring #MediaMonitoring #SocialMedia

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Social media fails can do serious damage to your business (3 of the companies mentioned here have shut down permanently). Here's what you need to watch out for!

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How do you deal with getting a bad review for your business?

Do you ignore it, defend your business, or respond to it in any other way?

Personally, I think we can learn a lot from the smart ways that these businesses handle their bad reviews:

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As much as you want to get to know your customers, don't forget to show them who YOU are.

This is the exchange that creates loyal customer relationships.

#Branding #BrandLoyalty #CustomerEngagement #CustomerLoyalty

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Whether you've received a positive, negative, or neutral social mention, it's the perfect opportunity for you to engage with your customers & help grow your business. The key is to respond, albeit using different approaches.

Here's the how-to:

#socialmedia #customerservice #customerfeedback #sociallistening #socialmediamonitoring #customerengagement

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Recent studies have shown that 82% of customers have stopped doing business with a company due to poor customer service...

See how these 3 companies are winning over their customers by providing good #customerservice

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Do you have an action plan in place for responding to negative feedback on social? See our newest infographic for a visual walk-through explaining each step.
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