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Do you have an action plan in place for responding to negative feedback on social? See our newest infographic for a visual walk-through explaining each step.

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Not capturing customer feedback? Probably you are doing a big mistake.

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Priceless feedback from a one, great question: "How likely are you to recommend our company to a friend?" Here's the power of NPS. 

#customer   #feedback  

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I'm supporting this web site idea, how about you?  
Everyone needs a bit of help to realise their dreams and full potential and this project is no different  Can you give a little?

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Retain customers by asking them one simple question

http://bit.ly/11UvJYf
#customersatisfaction   #customersuccess  

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The act of listening has the power to transform your customers' experience from bad to good and have them recommending your brand to friends and family http://bit.ly/1oBFcP5 

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