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Neil Davey
owner

General Discussion  - 
 
Sharing your posts on this Google+ community? Why not also share them on MyCustomer - the leading resource for sales, marketing, service and CX professionals, with over 50,000 registered members. Find out how you can contribute to our blog page and share your expertise with our growing community. 
Blogs are a great way to showcase your knowledge, experience or even just comment on a topical issue. You can make yours professional or offer personal insig
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Neil Davey
owner

General Discussion  - 
 
News broke in November of Samsung’s intention to buy Harman, the automotive electronics company. The high profile acquisition brought into sharp focus the difficulty of maintaining brand strength when going through mergers and acquisitions.
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Neil Davey
owner

General Discussion  - 
 
Can the principles of service design be applied to develop the instances, rituals, spaces, and tools that constitute a culture?
The following article is an abridged extract taken from Woo, Wow, a
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Neil Davey
owner

General Discussion  - 
 
Tesla and its CEO have provided a great example of Voice of the Customer efficiency.
Who says senior leaders are so detached from their customers they’re unable to understand their needs? With
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Helprace

General Discussion  - 
 
25 Worst Customer Experience Mistakes & What They Cost You:
Here's a list of 25 customer service misconceptions, beliefs and statistics that, if left unchecked, can wreak havoc on your business. - Helprace Blog
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Neil Davey
owner

General Discussion  - 
 
Wandering close dates are a common challenge, particularly because they rarely seem to wander closer to you, but always seem to prefer to drift off towards the horizon...
One of the biggest challenges to the accuracy of any sales forecasting system lies in accurately predicting the close date. It’s a particular problem t
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Kelechi Okeke

General Discussion  - 
 
Customers maybe attracted by quality products, but what will keep them is good customer service. Don't give your customers reason to write you this sort of email
I recently stumbled upon this email written by an angry customer to his bank on reddit. The reason for the customer’s displeasure was over an event that had occurred years before! This customer doesn’t forget, and he doesn’t forgive easily. Read below: To whom it may concern: My name is Justin ********, if you look at … Continue reading Hilarious Email Sent By An Angry Customer
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Really Simple Systems CRM

General Discussion  - 
Our Marketing Manager, Helen Armour, takes a look at the digital marketing trends 2017 and how they compare with the predictions made for 2016.
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Neil Davey
owner

General Discussion  - 
 
Will 2017 mark the death of the natural born salesperson?
For most sales people, December was a frantic and frustrating month.It was frantic because we wanted to close down everything that we possibly could,&
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Ethan Millar

General Discussion  - 
 
CRM Integration – A Step Ahead Towards Success

Customers have always been the core of any business. And with the innumerous online business opportunities in some sectors, customer base is ever-expanding.

#CRMIntegration #GuestPost #CRM #microsoftDynamicCRM  
Customers have always been the core of any business. And with the innumerous online business opportunities in some sectors, customer base is ever-expanding. Recognizing this pool of customer data as a potential to increase sales, companies use customer relationship management (CRM) tools. But like everything else, there is a need to continuously update business practices. …
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About this community

This community is run by MyCustomer.com and brings together professionals involved or interested in customer relationship management, from marketing, sales and CRM technology to customer service & experience. A place to share knowledge and experiences, join in with the discussion but please don't use the community for self-promotion.

Neil Davey
owner

General Discussion  - 
 
The challenge of scaling your sales team is going to be one that defines you and your business.
Sales are always at the forefront of driving a new business. I know there is more to a company and that you are only as good as your weakest link. Howeve
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Kelechi Okeke

General Discussion  - 
 
A brand’s social media handle one of the most crucial aspects of the brand, as it is also directly in the public eye. Avoid making these 3 mistakes whenever customers leave negative reviews about your brand.
Social media has evolved from being mostly a marketing platform to very quickly becoming adopted as a contact channel customers can use to get in touch with businesses in order to make complaints or enquires. According to J.D. Power, 67% of consumers have used a company’s social media channel for customer service. This has made a company’s social … Continue reading 3 Things To Avoid If A Customer Leaves A Negative Review On Social Media
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A sales team acts as a strong pillar and backbone of a growing business. As a sole responsibility, it entirely comes down to sales and…
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Neil Davey
owner

General Discussion  - 
 
Is your service stressing out your customers? This new report examines how stressful service can be, and enables you to benchmark your own organisation's performance. 
Genesys recently launched a research project with Hill and Knowlton to uncover just how stressful modern customer service is.This research report exam
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Neil Davey
owner

General Discussion  - 
 
Drop off rates on data capture forms are running at 73%. What’s going wrong?
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Neil Davey
owner

General Discussion  - 
 
Do you and your team spend more or less time analysing data than the average marketer?
Not too long ago, Seth Godin said marketing was “no longer about the stuff that you make, but about the stories you tell”.Increasingly, ho
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Neil Davey
owner

General Discussion  - 
 
MyCustomer's latest guide provides practical advice for service leaders and contact centre managers to drive satisfaction and measurable results from today's multichannel contact centres. 
The contact centre is being revolutionised, thanks to the rise in new channels, customer expectations and cloud computing. Today, co
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Helprace

General Discussion  - 
 
While narcissism is considered a good quality in leaders, this way of thinking isn't always applicable to customer service - but there are cases in which it could work. http://helprace.com/blog/why-narcissism-is-good-in-customer-service #custserv
Narcissism in business is nothing new. Business leaders need decent-sized egos to rile people behind their ideas and get them implemented.
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Kelechi Okeke

General Discussion  - 
 
Sometimes it can be difficult to go above and beyond to deliver great service to customers.This very story is about an experience Nancy had with Southwest Airlines. I hope you enjoy it
Sometimes it can be difficult to go above and beyond to deliver great service to customers.This very touching story is a tale of an experience Nancy had
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