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One of the best articles I've seen on this topic in ages. And before anyone points it out, yeah, I did notice that it links back to my earlier discussions (updated many times over the years) regarding Google and Ombudsmen, via a link to a Techdirt article that I've previously noted.

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I have already heard from a couple of corporate IT managers who say they will DROP Chrome as their standard browser if the URL mangling features now in Beta reach their systems. They note that they've spent years training their users to inspect and copy URLs very carefully to avoid all manner of problems, and they agree with my assertion that this sort of mangling and mutability of displayed URLs will add confusion and the potential for costly errors.

Google is incredibly resistant to the concept of a "ombudsmen" to help deal with user issues, perhaps because of the (incorrect) implication that such employees would have "unusual" power to settle disputes. Perhaps a more palatable (and/or more Googley) way to frame the kind of role(s) I've long been advocating for Google would be along the lines of a User Advocate at Large. Hmm.
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