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JustSnipe Support
owner

Announcements  - 
 
Problem with error message "ebay ID/Password Invalid"

Please send us an email with the following information:
- Registered email address
- eBay ID (no password)
- Browser name

We will look into your account promptly and will provide a workaround.

When eBay made changes to the page format, we need to re-configure the system to handle with the new changes. We also rely on your information and feedback. Most of the time, eBay has a different version of each page for a different type of browser.

In the mean time, please bookmark or subscribe to the following blog for any issues relating to JustSnipe and eBay.

Thank you,

JustSnipe Support

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1

Candy Lee

Support Q&A  - 
 
I sent you all information to cancel my justsnipe account weeks ago and again I was charged on 12-20-16 . What does it take to cancel ? We havent used this account in months? Do I need to call Paypal to straighten it all out? I am going to send you my justsnipe login plus my Ebay user ID once more and I hope my cancelation is taken care of. 
1
Candy Lee's profile photoJustSnipe Support's profile photo
4 comments
 
Hi Candy,

We did reply and send you all the information when you asked. And in those emails, we include the necessary links and instructions for you to cancel the subscription.

We wish that we can provide you a better communication and service that reminds you to cancel the subscription when needed.

Thank you and have wonderful weekend,

JustSnipe Support

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Joakim Kalcidis

Feedback and Comments  - 
 
I have a suggestion of a function that would be helpful and not too difficult to implement.

The basic idea is a sort of joint bidding. If two or more members of Justsnipe would snipe on the same product then Justsnipe would only put in the highest bid.

This would help to keep the winning prices down as members would compete against each other – the highest bidder would have been the winner regardless of the ending price.

Example:
JustSnipe User #1 (bid of £44), JustSnipe User #2 (bid of £38), and regular bidder #3 (bid of £32) bid on the same auction.

JustSnipe would then only put in the bid of User #1 (since it's higher that User #2). The auction would then end at £33 for the winning bidder instead of £39 (as it would have if JustSnipe sent all its highest bid).

User #1 – Wins auction at £33 and is happy. The user also should get a message saying something like "JustSnipe saved you £6 on this auction by joint bidding".
User #2 – Loses the auction (as he would have anyway) but gets a message saying something like: "Joint bidding on JustSnipe placed a higher bid for another user which saved them £6 on this auction. Next time it could be you" (or something similar and perhaps more well put).

Couldn't this be a great service for your users?

1
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Bryce Makela

Support Q&A  - 
 
anybody there?
1
JustSnipe Support's profile photo
 
Hi Bryce,

We have received your email. Our automated response email simply replied asking some of the questions in case you or other sender send us some questions and they forgot to include details of the issue.

We cannot replicate the issue from our computer. However, this issue seems to be from the cache in your browser or device.

So, please try the following to delete the "Learned Words" in your browser.
http://android.stackexchange.com/questions/22133/how-do-i-clear-learned-words

Another alternative to add the snipe, you do not have to type the auction number, try copy and paste the web address of the item number. This is where also called URL. It starts with http://www.ebay....

For example:
http://www.ebay.com/itm/Antique-miniature-oak-carved-furniture-Dressing-table-Desk-French-provincial-/232149621770?hash=item360d321c0a:g:5uEAAOSwgHZYDNA8

Once pasted in the item number box of the "Snipe" page, it will filter out and left only the item number.

Also, please kindly let us know what kind of device or brand or model that you are using, we can help you find solution that would match to your device.

Thank you,

JustSnipe Support


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android.stackexchange.com - How do I clear learned words?
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Ian Butcher

Support Q&A  - 
 
Hi All,

I have known / used sniping tools in eBay for some years.
Do you know if your tool will snipe on other auctions?
The one i'm thinking about is the Sytner car auction site: https://auction.sytner.co.uk/.
Somebody on there is using a sniping tool but I can't find a tool that mentions much else other than eBay.
Cheers
Butch
1
Ian Butcher's profile photoJoanne Snipe's profile photo
3 comments
 
Hello Butch,

You're welcome. If you have any more questions, please feel free to contact us.

Thank you for using JustSnipe,

JustSnipe Support




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Joakim Kalcidis

Feedback and Comments  - 
 
Hi! Been using Justsnipe for years and really like the tool. There is however one functionality I would like to be added if possible and that's conditional bids. It could be a simple IF features such as:
IF i [win] [auction #1] then [bid] on [auction #2]
IF i [lose] [auction #1] then [cancel bid] on [group of auction]

I think it would be a real nifty tool for us that use Justsnipe to snipe on sellers that put up a lot of interesting objects at once (a lot of different collectors ... record collectors such as me being one).

Would that feature be possible to add in a future update?

Keep up the good work!


2
JustSnipe Support's profile photoJoakim Kalcidis's profile photo
2 comments
 
Thanks for the answer.

Yes, I saw the group bidding and it wasn't really a feature I found that helpful for the way I bid. The way I see it a group should be able to consist of at least two items up to unlimited items.

At the most basic form (which would still be quite powerful) you could work with the principles of actions being either [bid] or [not bid] and the entities you can assign these actions to being either [item] or [group] (which in essence is two or more items bundled together – an auction container) and then of course the two statuses being [win] and [lose].

Then you would be able to set up rules for scenarios such as:
If I win [auction #1] from a seller then bid for the following auctions [group #1] from the same seller (it could be from other sellers as well of course but I see myself using it mostly for scenarios as this):
[win][auction #1] → [bid][group #1]

If I win the following auctions [group #2] then do not bid for auctions from another seller [group #3] (I often have this case since I might only afford to buy a certain amount of items and this gives me the option to do some prioritisation between them):
[win][group #2] → [not bid][group #3]

Now when it comes to your question:
If I had put [auction #2] and [auction #3] in the same group it would be logical for it to bid on all auctions in that group had the first criteria been fulfilled (as in I would have won it). The rule would then had been either:
Rule 1:
[win][auction #1] → [bid][group #1 (auction #2, auction #3)]
or
Rule 2a:
[win][auction #1] → [bid][auction #2]
Rule 2b:
[win][auction #2] → [bid][auction #3]

But say I don't want to bid on [auction #3] had I lost out on [auction #2] I would simply had defined the actions as:
Rule 2a:
[win][auction #1] → [bid][auction #2]
Rule 2b:
[lose][auction #2] → [not bid][auction #3]

I think with these few options and a clean presentation it would be quite intuitive and people would be able to set up their own bidding rules easily.
Add a comment...
 
no error message ... bid placed... snipe bid above winning bid but snipe bid not recognised ?... really unhappy
3
JustSnipe Support's profile photo
 
Hello Johnny,

I am not sure the problem that you are having. Since there is no error message and the bid has been placed, so there should not be any issue.

By any chance that you can let us know more details of your snipe. We need these information so we can lookup the database.

- JustSnipe ID (no password)
- eBay ID (no password)
- Item number
- The status of the particular snipe that you need help in "Completed" section of your JustSnipe page.

Please send the above information to support@justsnipe.com and we will look into it.

Thank you,

JustSnipe Support

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Melissa Kidd

Support Q&A  - 
 
sorry for this basic question - where do you find the ID number of the item on ebay?
1
JustSnipe Support's profile photo
 
Hi Melissa,

eBay has been changing the location of the item ID. It also reduces the size as well.

For example, the following auction
http://www.ebay.com/itm/ORIGINAL-RAPHAEL-KIRCHNER-SIGNED-ART-NOUVEAU-POSTCARD-ENFANTS-DE-LA-MER-1900-/401164788926?hash=item5d6748e4be:g:wacAAOSwExJXohAJ

You can visit the above auction and look inside that the item number is 401164788926. Or, you can simply copy the web address above and paste the whole web address into the Snipe page.

http://justsnipe.com/auctions/members/snipe.asp

If you still have any questions, feel free to let us know.

Thank you,

JustSnipe Support

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Candy Lee

Support Q&A  - 
 
Just got justsnipe a couple days ago..I have placed 2 bids w/out error messages..For 2 days now, we have had to change the password every time we try and log in..Took admin's advice and bookmarked page but nothing seems to work. Sent info (ID: PASSWORD: AND EMAIL ADDRESS) requested  to Support@justsnipe.com Hope this log in issue will be fixed soon..
1
Candy Lee's profile photoJustSnipe Support's profile photo
2 comments
 
Hello Candy,

The issue seems to be from your browser that is caching either your old id or your old password. Here is what you need to do,

1. Reset your JustSnipe id/password again.

https://justsnipe.com/auctions/forgot.asp

2. If you are using saved id/password in the browser, you need to REMOVE that id/password. Otherwise it will keep putting in the old id/password. Please follow the link below and choose the method that match with your browser.

https://www.bu.edu/tech/services/support/desktop/software/troubleshooting/removing-password-from-browsers-saved-password-list/

3. Once your have successfully reset the password. You need to make sure that your browser does not automatically use the cache ID and password, you NEED to manually enter BOTH id and password. The id is your email address.


If you still have an issue, please try to repeat the step #1 again and note down the password that you have changed. If it still persists, please contact us again. Also, keep in mind that let us know the details of steps that you have done and any details so we can reproduce the issue from our end and do not include any password in the email.

Thank you,

JustSnipe Support

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Wanda Bench

Support Q&A  - 
 
How do I delete an auction that I bid on?
There used to be a button that I could click on and it would remove that bid. I don't see one anymore.
Please help!
1
Susan Rigby's profile photo
 
Click on help and contact section on mobile. Select retract bid. Choose reason entered wrong amount. Continue following instructions. As long as there is more than 12 hours left before auction ends ebay should cancel.

If on just sipe select item . Edit. Remove all data.you have entered press delete. Takes about 10 mins to sort.
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About this community

CEPHAS

Support Q&A  - 
 
can i chang my email address on justsnipe? if so how?
1
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Candy Lee

Support Q&A  - 
 
I just emailed support@justsnipe.com with a 2nd request to cancel my subscription. I sent you my Justsnipe Log In ID My email address associated with my justsnipe account (same as login ID) and also my eBay login ID Twice now! Your customer service replies they need more information? What more do you need from me. I sent the 2 requested IDs and my email address 
1
JustSnipe Support's profile photo
 
Hello Candy,

Please note that we had received all of your emails and we replied back to you with the instruction on how to cancel. We do not know why you did not receive those email. I would highly recommend you to contact your email provider for the email issue.

As for the recent email that you received, if you read the content in the email, you would see that it was an automated email response.

And here is the link that shows you how to cancel PayPal recurring subscription payment.
plus.google.com - Q: How to Cancel PayPal Recurring Subscription ? -------------------- A: These…

Thank you,

JustSnipe Support

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JeannieMarie2

Support Q&A  - 
 
I've been using JustSnipe for years and have just encountered something I've never had happen before. An item I had in JS had a higher bid than the one I had entered so I deleted my JS bid. Looking over my eBay watch list later, I saw the item bid was much lower than what JS was showing. I put it back in JS and, again, it shows the bid to be over $20 more than eBay shows. I even made a small bid through eBay to double check and the item only rose 50 cents higher...no where close to what JS is showing. Has anyone else had this happen?
1
Joanne Snipe's profile photoJeannieMarie2's profile photo
5 comments
 
Thank you for the response. The problem sorted itself after a couple of days. Now both JS and eBay are showing the same current price. I believe the seller might have removed some bids but I noticed nothing else different about the auction.

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Candy Lee

Support Q&A  - 
 
Hello, I need to cancel my subscription to Justsnipe..The program works well, I just don't have a need for it any longer. Thank You! P.S. I also sent this request Via Email .
1
Candy Lee's profile photoJustSnipe Support's profile photo
4 comments
 
Hello Candy,

Please note that we had received all of your emails and we replied back to you with the instruction on how to cancel. We do not know why you did not receive those email. I would highly recommend you to contact your email provider for the email issue.

As for the recent email that you received, if you read the content in the email, you would see that it was an automated email response.

And here is the link that shows you how to cancel PayPal recurring subscription payment.
plus.google.com - Q: How to Cancel PayPal Recurring Subscription ? -------------------- A: These…

Thank you,

JustSnipe Support

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Diane Howes

Support Q&A  - 
 
Put a snipe bid of £10.83 for an item. Auction closed with winning bid of £10.50 ! When I looked on Snipe it said my bid was too low. Why?

Item 172377815190

1
Rob Sharp's profile photoSusan Savard's profile photo
2 comments
 
perhaps... When
the auction has buy-it-now option, eBay will not let a user place
maximum bid that is equal to or higher than buy-it-now price.
I did this once! silly girl

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Shreeya Mukherjee

Support Q&A  - 
 
Hi. I'm new to JustSnipe and I have a question - you know that you have to set a "max bid" value, does it automatically bid that maximum bid? Or does it bid the next highest value in order to win? I don't want to have to pay more money when I could potentially bid for less and still win. thanks!
2
Susan Savard's profile photo
 
JS posts the bid to eBay... then eBay will use that info to bid on your behalf at the increment needed to win. Same as if you bid on eBay directly. You can potentially win at any amount up to the full price you bid.
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Susan Savard

Support Q&A  - 
 
I placed 3 snipe orders yesterday... won one... the other two say 'error #0', and the snipe was never placed but should have won... no other bidding. Can you tell me why?
9
JustSnipe Support's profile photo
 
Hello Susan,

Error #0 is a generic error status. Please send us an email at support@justsnipe.com with your JustSnipe ID, eBay ID, and the auction number. Do not send any password. Only ID is enough for us to lookup the details.

Thank you,

JustSnipe Support

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Jill Worrell

Support Q&A  - 
 
Just wanting to know how to update credit card details .......
1
Joanne Snipe's profile photo
 
Hello Jill,

Please send us an email to support@justsnipe.com so we can further assist you.

Thank you,

JustSnipe Support
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Brenda Chapman

Support Q&A  - 
 
Placed a snipe just now. I lost the dress because the snipe did not work. the winnind bid was lower than what i had put my highest bid at. No error message or anything came up. Not happy
1
JustSnipe Support's profile photo
 
Hello Brenda,

Sorry to hear that you did not win. By any chance that you can let us know more information, so we can look it up and see what went wrong.

Information such as item number, JustSnipe ID, or eBay ID would greatly help us.

Thank you,


JustSnipe Support



P.S. If you are not comfortable giving out the above information, you can send us an email at support@justsnipe.com. We will be happy to assist.


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Alan Boylin

Support Q&A  - 
 
Have just updated eBay password, but when I now try to snipe I get an error #73
Any ideas?
1
JustSnipe Support's profile photo
 
Hello Alan,

Please send us an email at support@justsnipe.com and include your eBay id (No password).

Thank you,

JustSnipe Support

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