When you’re planning out your next customer service initiative, your next move to improve your customer experience, think about the arrival of the millennial generation, says customer service speaker and consultant Micah Solomon
Let me ask you a question so inappropriate it may land me on Customer Service Speaker Credibility Watch due to sheer sacrilege. “Do employee name badges actually improve customer service?” “Of course they do,” you, hypothetical reader, snap back. I would counter with (and here's the sacrilege): “Actually, it depends.” For the vast majority [...]
My friends and fans know that I like to use questions from connections and followers to fuel my articles and posts. I believe that if one person asks the question, there are likely a lot more people who also wonder the same thing.
A question I am consistently asked, almost monthly in fact, is how to export–or back up–your LinkedIn connections.
Here’s how to export, and therefor backup, your LinkedIn Connections.
#pr2point0 Key takeaways: The role formerly known as media relations will evolve into that of a manager of influencers. This person’s responsibilities should include developing your “hit list” of influencers, maintaining direct relationships with them, and integrating them into your marketing process in the most impactful ways.
As content demands continue to evolve (and increase), your organization’s reliance on freelance talent and other external content vendors will grow as well.
-Joe Pulizzi, Content Marketing Institute http://is.gd/ukiqux If you've got the hiring budget, have you filled one or more of these positions yet?
Want to build a customer experience so powerful that it knocks your competition out of the running? How great companies like Four Seasons Hotels And Resorts design, introduce, and reinforce customer service standards.
Hello to the members of this community. I am the CEO of +Ternan Technologies . I write my blog about technology, people, and business processes. I wanted to find out if it was OK to post articles that relate to these three topics here for other members to see and share?
Dear Influencers: My article just now in Forbes: What Keynote speakers want to tell you (in private): Example: “A good keynote speaker costs less than you paid for the bagel platters in the convention hall. (And is probably less stale.)”