A virtual RootsMagic Users' Group
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Ray Rogers

Discussion  - 
 
Can anyone tell me how to add multi-media to an individual for the first time.  i'm using the 7.0.6 version.  It shows a tiny camers icon if media has previously been added--  but not if none currently exists.

Thanks
1
Sue Gregg's profile photo
 
Have you checked the webinar, Getting Started with Roots Magic from the rootsmagic website.  This goes over media questions fairly well.  That's the first webinar #1
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Bruce Buzbee
owner

Discussion  - 
 
Wondering if RootsMagic software runs under Windows 10? http://blog.rootsmagic.com/?p=2477
“I'll review the various improvements and new features, but if you're in a hurry, the main thing is this: Windows 10 is coherent. It makes sense. Its design no longer leaves you pounding your forehead on your desk, ruing the day that Microsoft lit up whatever it was smoking.” ...
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1
Lee Eltzroth's profile photoBruce Buzbee's profile photonichole way's profile photo
2 comments
 
If you mean the pedigree chart printing small, this is an issue with font settings in Windows.  http://support.rootsmagic.com/entries/39148834-Tiny-Pedigree-Chart-When-Printing
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Frederick Morse

Discussion  - 
 
I have Rootsmagic 6 installed on XP system.  When I try to print a timeline, the system freezes.  The rest of the program works fine.  Is anyone else having this problem?
1
Frederick Morse's profile photoDevon Lee's profile photo
5 comments
 
That's so great that they were so helpful
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Gill Kaye

Discussion  - 
 
Just been trying to use the Android app...which used to work well. .but it seems to have lost all the information (since the last Android system update?). Is anyone else having the same problem? I have tried uninstalling it and downloading it again but at the point where the app tries to get the file from Dropbox the screen just stays grey. I used to find it really useful when at family get togethers someone would query a fact and turn for me to provide the answer! 
2
Brad Miter's profile photoGill Kaye's profile photo
4 comments
 
Thanks must have missed that.
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Anirene Peña

Discussion  - 
 
I am using Rootsmagic 6, changed my laptop and has windows 8. When I do a relationship chart it comes out with the writing very small. I can't edit it or do it bigger. It has to do with windows? What can I do?
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Anirene Peña's profile photoDon Varner's profile photo
10 comments
 
Telephone support for paid customers is available Mon-Fri 8am to 5pm Mountain Time, and is closed for major US holidays, including between Christmas and New Years. Before contacting support, please read the section above "Before Contacting Support". If support reps are busy, please leave a message and we will return your call within one business day. Support phone: 1-801-489-3102.  Or report online at http://support.rootsmagic.com/anonymous_requests/new
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Donna Beals

Discussion  - 
 
All genealogy programs have their good and bad points, I started with a PAF program from Latter Day Saints  back in 1976 and my RadioShack Tandy EX.  From their I progresssed to Family Tree Maker (FTM), but my current favorite of the past decade has been RootsMagic.  Very user friendly and easy to manage; however, when I merged files I get several individuals who are now in my database many times.   Seems the more I go into merge the more people i get - anyone else get this?  Is there an easy way to manage this?
3
Arlene Miles's profile photoGary Griggs's profile photo
6 comments
 
Cindy, after I have merged the two files, I just delete the facts that I don't want to keep.
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Rootsmagic 6 worked like a dream on Ubuntu 14.04 .. but the updated Rootsmagic 7 fails to open any files. So sad! Anyone get this working under Linux via Wine? Error is exception C06D007F (presume floating point error or file access problem). I can use my Win8 laptop to run RM7 but would love to have it work instead on my main linux desktop computer .. 
1
Dan Garnitz's profile photo
 
Had problems under wine with 6 and 7, however RM7 is working fine for me using Crossover under Lubuntu 15.04 and 14.10
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Pamela Morrison

Discussion  - 
 
I have 1 person in my tree that has conflicting information on who is parents are how would you add these conflicting parents until you prove the correct ones
3
Clooz by Ancestral Systems, LLC's profile photoMichael Booth's profile photo
5 comments
 
You can add multiple sets of parents to a person (the very same way you add the first set of parents).

On an individual's edit screen, if you click on their parents then you'll see to the right a place where you can change the "Relationship" to each parent as well as the "Proof" for each parent.

The Proof can be blank (default), "Proven", "Disputed", or "Disproven".
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Drag and drop is not drag and dropping. It used to work great. Am I missing a step, or is it a bug in the new version? My mouse seems to work fine on everything else. I am trying to move one branch of a family from my main file to another roots magic file.
2
Nadine Guilbault's profile photoLinda Schreiber's profile photo
6 comments
 
Don't be too embarrassed, or I will have to be, too!   A couple of weeks ago, I befuddled myself the exact same way....  This morning, I tried to think of a gentle way to say "Are you maybe clicking on the list instead of the person?"  
Glad it worked  ;)
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Don Varner

Discussion  - 
 
How would I get a report of place details and the place they are associated with?  I do not want the fact or people associated with the place detail.  Just a list of place details and the place used with.  Thanks.
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Sue Maxwell's profile photoDon Varner's profile photo
2 comments
 
Thanks.  I had found that one and that is eventually what I ended up doing.  I was able to save the report as a text file then clean it up in my spreadsheet program.  It did have much more data than was needed but it was a fairly quick cleanup process.
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Allen Hulse

Discussion  - 
 
I am new to RM 7.
I wanted to load a backup of my FTM 2010 file but that does not seem to be supported.
I was able to load a GEDcom file but lose the pictures when I do that.
Do I need a specific version of GEDcom file to load media?
Will RM7 eventually support loading from newer FTM versions?
Thanks
2
Allen Hulse's profile photoBruce Buzbee's profile photo
6 comments
 
Allen,

We aren't currently working on a direct import for the newer FTM versions (they used a database engine that isn't even available anymore).  But if you want to email a copy of your FTM file (just the file... not the media items) to support@rootsmagic.com, and put it to my attention, I will import it into FTM 2014 and email a GEDCOM with the media links back to you.
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About this community

A virtual RootsMagic Users' Group where you can connect with other RootsMagic users to ask questions, share ideas, and discuss how to use the software. Topics must be related to RootsMagic and it's uses. General genealogy discussion on research methodology is not permitted since other groups are available for those topics. Do not post your request for help with surnames or help with adoptee searches. That is off topic in this group.
 
Windows 10
Ich kann leider kein Fenster mehr öffnen es ist nur alles weiß.
I can no more windows open it's just all white.
WebSearch and Familysearch
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1
Marion Reckewell's profile photoDan Garnitz's profile photo
4 comments
 
You need to upgrade your version of RM....   If you are using any version  prior 7.0.6 you will no longer be able to connect with Family Search. If you are using Win 10 (released version) you will also need a patch that is available from RM.

Sie müssen Ihre Version von RM aktualisieren .... Wenn Sie mit einer Version vor 7.0.6 werden Sie nicht mehr in der Lage, mit Family Search zu verbinden sind. Wenn Sie Win 10 (freigegebene Version) sind, müssen Sie auch einen Patch, der die von RM ist.
 ·  Translate
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Judith McIntyre

Discussion  - 
 
how well will Roots Magic work with windows 10?
1
Marion Reckewell's profile photoArlene Miles's profile photo
4 comments
 
You can change the color from the control panel.
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Devon Lee

Discussion  - 
 
Need help finding cousins? Use RootsMagic with FamilySearch and MyHeritage. You'll be glad you did. #RootsMagic   #genealogytips   #findingcousins   #FamilySearch  
I have used RootsMagic for a number of years and it just keeps getting better. The program is making finding cousins a bit easier for me as well. Many programs are trying to help people who want to find more than their dir...
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Arlene Miles's profile photoDevon Lee's profile photo
2 comments
 
You want to add these to the Roots Magic Program?
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Mario Belanger

Discussion  - 
 
I have downloaded and installed Windows 10 (bêta) built 10074 and I am running RM7. It runs fine but I have noticed a small anomally when I view the 'People' tab. The column 'Last Edited' shows 13 Oct 1899 for all entries. The file resides in a DropBox on the cloud. I switched environment for my regular Win7 OS and the 'Last Edited' column was normal. I know this is bêta stuff but it is something to look at when the final release comes. CIAO 
1
Brad Miter's profile photo
3 comments
 
FROM ROOTSMAGTEC NEWSLETTER 6/3/15
Android and iPhone/iPad Apps Status
If you are one of our lucky app users whose Android was updated to Lollipop, or whose iPhone / iPad was updated to iOS 8.2 or later, you probably noticed that either the app started crashing every time you start it (Android Lollipop), or that various lists stopped working in the app (iOS 8.2+).  Both of these problems were due to changes made to the database engines in Android and iOS which affect the app as it tries to read its data file.

Our developers have been working on figuring out what changed, why it broke our apps, and how to fix it.  We are now in the process of testing the fixes and will shortly release updates for both apps to the Google Play and iTunes stores.  We will send out a notice when the updated apps become available for download from those stores.
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Dan Mohn

Discussion  - 
 
I am just getting heavily into the use of WebHints to screen my records against FamilySearch.  I have a couple of questions/suggestions...'

First, I have record that include, as "Pending" hints, a link to the US Public Recor5ds.  I generally do not want to link that info to an individual.  How can I tuurn that suggested link from "Pending" to "Rejected" so it will not keep popping up in the future?

Second, I am accustomed to using the Census(family) fact type to enter into the records of each child/extended family member a link to  notes and sources.  But when I link a census record to corresponding individual files for members of a household on the FamilySearch records of household members, the only choice of link is "Residence".  If I want to compare the child's RM record against the FS record, the "Census/family" fact type does not really correlate to the FS "Residence" fact type.  If I import the "Residence" fact and source from FS into RM, it does not correspond to my preferred fact type of "Census/family".  As it is, I must either (a) import the "Residence" fact from FS and then change the fact in RM to "Census" (not Census/family) in order to be consistent with standard RM recording of census facts, or (b) tag the source from FS only to the name and birth facts in RM.  

How can we make this sharing of research facts and tagging a bit more consistent?  I would much prefer to be able to tag all household members from a census record in FamilySearch, and then have that fact type and source be directly translated into a "Census" or "Census/family" entry when I drag it into RootsMagic.  That would make for cleaner, more consistent data management.
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Don Varner's profile photo
2 comments
 
Regarding your other question.  A census fact is just that.  It is not a residence fact.  Residence facts come from many sources not just censuses.  FS will not recognize the RM "family" type facts they are not compatible with the gedcom standard either.  However, if all of the family shown in the census have a census fact shown for them in FS you should have no problem dragging that into RM from FS.
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Icy Bones

Discussion  - 
 
Using RM7 - in one family today I found a male child with no information at all - did not create this child but can't get rid of it. Any ideas?  Every attempt to delete or merge (trying to trick the program) or even open and edit this child fail and I get a command that I need to highlight it.  Thought I was - but the child doesn't exist nor should he.
1
Michael Booth's profile photo
 
Ah yes... the "phantom children". This often happens when importing a person/family from online and the web service chokes in the middle of the transfer.

The fix is pretty straightforward- choose "File" > "Database Tools" from the Main Menu.  Then click "Clean phantom records".
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Ruth Guest

Discussion  - 
 
Has anyone received error message: access violation at address 01212010CC? It's shutting me down.
2
Brad Miter's profile photo
 
I think you have one for Rootsmagic Support.   From the RM 7 HELP tab dropdown list 'Tech Support' : the last item on the page is their phone number.
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Jack Coffee

Discussion  - 
 
I remain confused about the search function, Surname Date in RM7.  I would appreciate a description of how it should be used.  
6
1
Bruce Buzbee's profile photoJack Coffee's profile photo
3 comments
 
Bruce, it appears as a search parameter.
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M Chopin

Discussion  - 
 
I think a good feature of the product would be if there were an option to e-mail yourself a back-up copy of any .rmgc or .rmgb files you are working on either available in the file menu or as a prompt upon exit.  Yeah, sure, people can grab this file manually from wherever they save it and attach it  to an e-mail but I'm saying it should be automated. 

With all the malware, etc. on the internet creating the necessity to restore a computer to factory settings,  the option to e-mail yourself a back-up in addition to other storage methods is a good safe-guard.  Surely this small addition would not require too much coding on the part of the programmers.
1
Dan Garnitz's profile photoArlene Miles's profile photo
2 comments
 
I have a desktop with windows 8 and a laptop with windows 7. How do I save one copy of RootsMagic to drop box so I know that all my work is being saved to that one copy, no matter which computer I use?
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