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Cheers for open source, Linux and cyber-resiliency for the Kerala' government and their IT choices. #linux #oss #cybersecurity

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Nice! Thanks folks in the UK for creating the guidance document for employing the Open Document Format (odf), may it serve as a useful reference model for other govs as well as an essential tool for open government. #odf   #opendocs  

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OpenCiRM - Open Source Platform for Citizen Relationship Management

OpenCiRM is a free, open-source platform for citizen relationship management. It was developed as a generic solution for the support of a local government service call center. The solution is completely metadata driven and therefore generic enough to accommodate any type of support service. Many of the software components are in fact general purpose.

The main goal of OpenCiRM is to provide a free, open and extensible platform for government agencies to manage services provided to citizens, from purely informational to on-the-field timely response and follow up. Often such systems as pieced at hoc, for example from office tools such as spreadsheets or purchased as expensive closed systems resulting and vendor lock in and costly dependence. We aim to solve that problem.

This project started as an open-source initiative a few years ago at Miami-Dade County. As of now, it is fully operational and implemented live. In the past months, there has been a more serious effort to make it not only available, but usable by other. There is a demo download that anybody can install. We are hoping other local government agencies will take interest, and eventually use and contribute to the platform.

https://github.com/sharegov/opencirm

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Happening today, more good stuff from our friends at 18F.

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The government of Albania should benefit from using free and open source for managing the country’s hospitals and health clinics, says Gjergj Sheldija. The ICT consultant is implementing Care2x, an open source Hospital Information System (HIS) for the Mother Teresa Hospital in Tirana.

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 Finally a way to find a good trainer for your users or an advisor for your migrations to LibreOffice thanks to +The Document Foundation!

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Using open source software allows Croatia to connect its e-government services, making disparate systems interoperable. Free software gives the country's Central Registry of Affiliates, which provides technical support for supplementary (second pillar) pensions, the means to tie its e-certificate system to the national ID service. "It shows that free and open source solutions can be combined with less open ICT systems", says Darko Topolko, director at Ultima, a Croatian ICT service provider.

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