MISSION AND VISION
We’re committed to providing our customers and people with the best Collections Service. This is articulated through our Mission and Vision, and in our adherence to our Governance Principles.
LEADERSHIP AND GOVERNANCE PRINCIPLES
Through our Governance Principles, Customer Service Charter and investment in innovation, we’re committed to leading our people and customers to better products and services than anywhere else.
COMMITMENT TO CORPORATE RESPONSIBILITY
As a company whose remit is to enable successful trade, our biggest corporate responsibility is an economic one. Trade is essential for the world’s economic development.
NO COLLECTION – NO FEE
At Debt Recovery Services (Malta) Ltd we do not charge you anything unless we collect the debt owed to you. So it’s a win-win situation
The location of your business or those from your clients does not matter. Through our native speakers and local network, we are able to assist you on- and off-site.
SUCCESSFUL DEBT or REPO COLLECTION
With a tailor-made approach and a hands-on mentality we successfully make the impossible possible in most cases.
HIGHLY VALUED DEBTOR MANAGEMENT TRAINING PROGRAMS
Debt Recovery Services (Malta) Ltd can help you overcome changes and challenges by training your personnel ‘on the job’ using tailor-made training programs. It is our objective to help your personnel excel in their debt collection skills.
MASTERS IN IMPROVING CREDIT MANAGEMENT
Our consultants travel where needed to help clients improve their credit management processes. Malta Debt Recovery Services Ltd can help your company to make the difference between a mediocrely designed process and a properly designed one.
Debt Recovery Services (Malta) Ltd can also employ solicitors and takes legal action to recover your money as a final resort. We work proactively, hand in hand with Malta Association of Credit Management, to provide a directory of Bad Debt registry
Debt Recovery Services (Malta) Ltd will take over the collection of your debt. If successful, you will receive an agreed proportion of the total amount owing, while the agency will keep the rest.
We usually try to recover the debt by:
• sending out routine letters
• telephoning customers
• door to door
• legal action (final resort)