Color me intrigued. In my job at the agency where I work, I direct the actions of a large community engagement team. And  by large I mean eight direct reports and that many on either the client-facing and creative side. 

Most of what we do is focused on FB and Twitter, but the processes and work flows we've crafted are applicable regardless of property.

No, I'm not applying for a job and no, I'm not currently hiring. But I am happy act as a sounding board as someone who's successfully implemented such a system. And of course, I'm happy to learn from others in similar situations.
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