Ask a photographer podcast
004: What should I do if a client cancels at the last minute?
Today’s question is from Fiona who asks:
What should I do if a client cancels at the last minute?
A Family contacted me through my website for a family portrait session.
I spoke to the mother on the phone. I explained from start to finish how the session will flow and I even emailed my price list and available dates the same day.
They she emailed back and picked a date and time to book the session.
The morning of the session I got a text saying. They had a family emergency and couldn’t make it.
I tried contacting the family a couple of weeks later to reschedule but they won’t answer my calls or emails.
In today’s episode: What should I do if a client cancels at the last minute?
I answer Fiona’s question and discus –
Explaining your product and services to your client.
People booking you because of fearing of missing out
The three emails / phone calls and your out rule.
Pro and con of asking for a Sitting fee or deposit.https://www.biblino.com/004-what-should-i-do-if-a-client-cancels-at-the-last-minute/