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According to new research 76% of customers feel customer service is more important than price. What do you think?

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I’m pleased to announce that I’ve been given expert author status for my field on ezine. Have a look at my latest article. 

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These days we’re so focused on making friends on social media. Here’s some advice from the 1940’s about making friends by telephone and it’s still so relevant today.

How to make friends by telephone is an illustrated guide from the 1940′s filled with good advice for you to learn to use the phone and applying good manners that are necessary as “allow time to answer” , “be ready to talk”, apologise for wrong numbers or how to position the phone.

To take a look yourself, click below.

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“One customer well taken care of could be more valuable than $10,000 worth of advertising”...Jim Rohn. Do you agree? What are your thoughts on this?
People Before Profit
People Before Profit
edgetelephone.com.au

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Studies show that 89% of consumers began doing business with a competitor following a poor customer experience. Discover new ways to retain your valuable customers in this exciting half day workshop. 

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"Do what you do so well that they will want to see it again and bring their friends." Walt Disney said "Do what you do etc etc....". What do you do well?
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Can anyone give an example of where you have turned negative feedback into a positive outcome in business? #unhappycustomers #billgates
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Is YOUR business giving that little ”extra” to it’s customers? Where have you experienced extraordinary service?
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So i called time warner yesterday and it took me for ever to get a person on the line. I think their system is setup to specifically block you from getting a person lol , that was very annoying 
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