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In 2002, FuturePeople CEO and Founder, Linda Simonsen, recognised that the frontline staff in the services sector played a key role in organisational success, contributing significantly to an organisation’s customer engagement levels, and overall business performance.

Since then, FuturePeople has evolved to become a trusted engagement specialist. We’re driving deeper employee and customer engagement through a people‑centric approach. Our world-class methodology Heartonomics™ unites employee and customer engagement strategies, to deepen relationships and enhance performance. We’ve identified Emotional Intelligence (EI) as the secret weapon to get ahead. Recruiting for EI and developing the EI of front line employees and managers, enhances employee engagement, customer experience and overall productivity. Motivated, engaged and inspired employees deliver memorable brand experiences resulting in greater customer loyalty and ultimately an enhanced bottom line.

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We are going to start things off with this article in CEO Magazine about how innovation can be reached with Emotional Intelligence 
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