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In social media, fast response time to customer requests & complaints are key. I’ve written an article comparing how popular fast-food chains manage customer support and it’s for you to find out which one provides great customer care and which one fails to answer clients’ complaints!  #fastfood #customerexperience #customersatisfaction #customerservice #socialmediamanager #socialmediatools #socialmedia #socialmediamarketing #communitymanagement 

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Hi everyone - I just joined this group and wanted to introduce myself! :) I'm Michael, CEO & product manager of Swat.io (http://swat.io), a social media management tool for the enterprise. We’re focusing our efforts on providing a platform which helps teams to offer great customer support on all their social media accounts (Google+ included, of course :) ). Swat.io enables fast & efficient community management with a ticket inbox, workflow features, templates, fulltext search and more. I’m looking forward to contribute here! If Swat.io sounds interesting to you, why don't you give it a try? http://swat.io
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