Stream

Join this community to post or comment

Kelechi Okeke

Articles & How-to's  - 
 
Organizations that wish to grow profitably must strive to improve customer retention and loyalty. This article highlights ways loyal customers help your business grow.
Every business needs customers and patrons to grow, but it won’t happen if customers keep leaving and never come back. Think of a bucket with holes, it would never get full as long as it keeps leaking. Organizations that wish to grow profitably must strive to improve customer retention and loyalty. Providing quality products, making services convenient, … Continue reading How Loyal Customers Grow A Business
1
1
Add a comment...

Kelechi Okeke

Discussion  - 
 
Successful brands like Apple, Virgin, Amazon, Zappos & Southwest understand the importance of investing in the customers’ experience. Find out what the CEO’s of these brands have say about customer experience
The customer’s experience is the final outcome of his/her overall experience interacting with a brand. It has now become a tool which can differentiate various brands competing in a given market. This experience determines whether the customer comes back or refers the brand to others. Successful brands like Apple, Virgin, Amazon, Zappos & Southwest understand … Continue reading What Successful CEO’s Say About Customer Experience [Video]
1
Add a comment...

Chris Hopkins

Articles & How-to's  - 
 
Here's how I set realistic business goals. I hope it helps you.
 
A Guide To Setting your 2017 Marketing and Business Goals http://hubs.ly/H05VzKb0

Goal setting is probably one of the most difficult tasks marketers face. Finding the balance between desire and reality can often be a guessing game, but today I'm going to help you eliminate the guess work and get focused on setting the right goals for your marketing team.

Click the link to follow my 9 step guide to good goal setting.

#goalsetting #inboundmarketing #businessgoals #marketing
2
2
Add a comment...

Customer Service Tips

Articles & How-to's  - 
 
6 Ways to Stay Connected with Your Customers

While running a business the first thing that concerns many business owners is how to get more customers. Staying in touch with them, however, is often more challenging. Here are 6 ways to generate meaningful connections with your customers and keep relationships on track: https://goo.gl/ItxcEb
1
1
Add a comment...

Kelechi Okeke

Articles & How-to's  - 
 
Being productive is not about working like a horse or cutting corners, it’s more about being able to plan, manage priorities and maximize time. This article discusses 6 tools that will boost your productivity
Nobody is born productive, being a productive individual comes from developing habits and skills which can help you plan and organize better. A productive individual is able to get much more done with less, and In customer service this will enable you maximize your efficiency, deliver a better customer experience, and become a valuable team member. … Continue reading 6 Tools That Will Boost Your Productivity
4
2
Add a comment...
 
 
Today's businesses need a website as in the past they needed a phone line. There is no way you can survive without having a presence in the web. Think about it! http://bit.ly/2bw8ca8
#webdesign   #businesses   #website  
The web world being an important visual medium it is all about high definition web designs that go on to speak volumes about the website’s artistry.
2
1
Add a comment...

Tyler Abbott

Discussion  - 
 
If your organization is suffering due to lack of efficiency within your sales team, learn how sales enablement can boost performance. Read on.
4
3
Add a comment...

Allison Arthur

Articles & How-to's  - 
 
Volume discount pricing provides financial incentives for purchasing a product or service in high volumes. A customer purchases a lot at once to get a lower price per unit.

The pricing strategy – as a general rule – works. Customers often purchase more. Win rates increase.

Everything related to volume discount pricing appears successful on the surface.

Unfortunately, the devil is in the details.
Volume discount pricing is a common strategy to boost win rates and volumes sold, but a lot can go wrong. Here are 5 steps to pulling it off profitably.
1
Add a comment...

Ramkumar K

Discussion  - 
 
Every organization wants to close more sales, but in most cases, sales aren’t where you want them to be. How can a sales team close more sales?
2
3
Add a comment...

About this community

Sales, Management & Business can be tough, really tough. We understand this so we decided that we would put together this group to round up some great information and advice to help everyone out there. We encourage everyone to share their blogs, anything interesting they find and general advice!
Poole, United Kingdom, Nationwide

Olga Kołodyńska

Articles & How-to's  - 
 
If you’re like most people, you probably think you don’t have enough time in a day to do everything you want. But do you really need more time in a day or should you make a better use of the time you already have?

#productivity   #work  
Let me guide you through a casual work day and show you how to use apps for work to make your day more productive.
1
Add a comment...
 
"Life's most persistent and urgent question is, 'What are you doing for others?'" #MLK
1
Add a comment...

Judy Caroll

Articles & How-to's  - 
 
By getting an online MBA, taking a multi-layered marketing approach, focusing on creating a better customer service experience and having a strong training program, you have a better chance of not only increasing your sales but seeing significant company-wide growth over time.

Read more: https://goo.gl/Ipam6j

#businesstips #businessdevelopment #salestips #salesstrategy
#businessstrategy #increasesales
Use methods that fit your overall business goals,you will have a better chance of gaining devoted supporters and increase your sales numbers in the process.
1
4
Add a comment...

Ramkumar K

Sales 2.0  - 
 
Acquiring customers in the B2B world involves using a variety of marketing and sales steps with the goal of converting prospective…
1
2
Add a comment...

Kelechi Okeke

Articles & How-to's  - 
 
A brand’s social media handle one of the most crucial aspects of the brand, as it is also directly in the public eye. Avoid making these 3 mistakes whenever customers leave negative reviews about your brand.
Social media has evolved from being mostly a marketing platform to very quickly becoming adopted as a contact channel customers can use to get in touch with businesses in order to make complaints or enquires. According to J.D. Power, 67% of consumers have used a company’s social media channel for customer service. This has made a company’s social … Continue reading 3 Things To Avoid If A Customer Leaves A Negative Review On Social Media
2
3
Add a comment...

Kelechi Okeke

Articles & How-to's  - 
 
Improved customer service leads to an enhanced customer experience and better profits. This infographic highlights ways to improve your customer service
You’ve probably recorded a notable customer service experience that’s less than ideal. If so, it may be a good signal to work through the status of your customer service department, and ways you can improve it. For starters, how far up does bad customer service extend in your corporate tree? Are you listening to your employees—and … Continue reading How to Improve Your Customer Service [Infographic ]
2
2
Add a comment...

Dara Lin

Articles & How-to's  - 
 
Drive More Conversions from Your Website Sales Page

A compelling message will capture your audience's attention and compel them to sign up for your products or services. Attractive and clear sales page will help improve your conversions.

+Susan Gilbert will show you what to include such as the use of videos and colorful images to spark curiosity.
To attract more interested subscribers, your business needs to go beyond your website and offer a compelling sales page for your products or services
3
1
Add a comment...

Oliver Gwynne

Articles & How-to's  - 
 
When Projects Go Bad 10: Unpaid & Unhappy

Following on from a project going bad and a relationship deteriorating with a client, its quite natural that we now turn our attention to clients who won’t pay.

No Great Surprise

When you’ve had a bad experience with a client it can often not come as a great surprise that they haven’t paid you. This can be especially painful if you’ve tried to resolve the issue, given extra time and effort to the project, they’ve gone along with it and now have just gone quiet.

Away From Her Desk

As you begin chasing up this client all of a sudden a mad tidal wave of work and meetings and sick days will hit them. No matter how and when you try and get a hold of them they won’t be in. No doubt the receptionist has been told to give you the run around. One sneaky tactic would be to have someone else phone and then if they manage to get through, you can at least speak to them. Another would be to find another contact, preferably someone in admin or accounts.

Sob Story

If you believe that the client is withholding the rest of your money due to what happened on your project, and are now talking to accounts then don’t give them a sob story. They don’t need to know the full ins and outs of what has happened. I would say you were chasing it up and that’s that. The main reason you’re talking to them is to affirm that it’s being withheld by your client and not due to an accounting error or something similiar.

Next Stages

Once you’ve affirmed that your client has decided not to pay you, you and then take the next steps. The first thing I would do is to create a folder with all communication logged throughout the project so you can demonstrate that you’ve done everything they asked in their original brief. After this send them a written warning that court procedures will take place if you don’t hear back from them.

On the Lawyers Front

I’ve said this many a time but small claims is a time consuming, stressful and will cost you money. The threat of lawyers however can be extremely useful. Befriend a lawyer and ask them to back you up if needed. They don’t need to do all that much a demand for money in a lawyers letterhead will normally mean they take you seriously.

1
Add a comment...

Oliver Gwynne

Articles & How-to's  - 
 
When Projects Go Bad: Annoying Your Client

To bring to a close our series of blogs on what to do to try and save that faltering project I thought I’d cover some of the stupidest ways you can put a project in trouble yourself.

Silent Running

It’s unbelievable how some people go quiet after they’ve got the job. They put all the effort in during the pitching process and then suddenly disappear. Prompt responses during a project are key and this is one of the major reasons a project can be derailed before it’s even begun. Often before actual payment has been agreed you’ll have a final question. This is usually something small and straight forward but a slow reply here can end your chances before you begin. After all the prospect still has all the other potential suppliers they can go back to. A small delay might not seem like a big idea but can be a real killer.

Being Awkward

It’s key to say what you need in order to get a project started in your pitch. it’s all so annoying when a potential client says ‘okay sends me information’ only to be met with a shopping list of questions and scenarios and ways to pay. Keep it simple and straight forward!

Not Doing It

This is pretty obvious but not delivering actually what you said, when you said, how you said is a sure fire route to annoy your client. The often used example is McDonalds. Do McDonalds produce the best burgers you’ve ever eaten? I certainly hope not. They aren’t the best but you can go to any of their locations and get the same burger, at the same price and you’d struggle to tell the difference between one location and the other. Consistency is an important factor. Better to under promise and over deliver. Oh and along the same theme, a personal hatred of mine is when people have great examples on their site but their work nowhere near matches up to it.

Personal Service

One of the main benefits of working with freelancers/small businesses is that usually you get a much better service from them. Sometimes though the professional boundary can be pushed. A few updates are friendly and nice but one freelancer I encountered would regularly tell us “I’m at the barbers” and “I’m just going for a shower” this came across as increasingly unprofessional, and also made it seem as if they didn’t care about what was an important project for us. Even if you have to fake ‘being in a meeting’ it can be better than saying you’ll get round to something once you’ve walked the dog.

Keeping Mum

As a freelancer or third party you’ll quite often be privy to insider information about a company, how it works etc. It’s also quite likely that opportunities or clients might overlap. It’s important you don’t accidentally spill the beans about a competitor’s inner workings. If this ever gets back to them, you’re the first person they will suspect and this will represent a serious breach of trust.

Money

This is a major one for me. People who ask for their money early. If you’ve agreed payment terms with someone then you shouldn’t try and get them to give you the money early. This is especially annoying when people do it for personal reasons “oh could you just pay me early so I can have some spending money on holiday.” I always pay people when I say I will and it really pisses me off when people try and squirm for their money.

Every client has their pet hates but these are some simple things you can do to put your project in danger.
1
Add a comment...

Ramkumar K

Sales 2.0  - 
 
In selling, how do you justify your pricing strategy to your customers? How can you make them see that your product/service is worth the money?
1
1
Add a comment...