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I would like to welcome all our new members - thank you for being part of a growing community. Please invite your friends and colleagues who are interested in growing their businesses or the businesses they work for. 

The idea is to share your expertise or expertise from others that you think will benefit others. Take time to comment respectfully and to debate and discuss these ideas. Please keep it positive. 

Take a moment to read The Growth Club Community Guidelines which can be found by clicking on the following link: 
https://plus.google.com/109300236710784398026/posts/4gz4shY4rP8

Many thanks

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The Real Cost of Losing Customers due to Poor Customer Service

A single negative online review can cost the average business an average loss of 30 customers. This infographic provides some impressive stats to help you better understand how much losing customers due to poor customer service might be costing your business: https://goo.gl/5FyXUh
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I recently did some filming for a series for the +Gazprom Energy blog.It would be great to get your thoughts on whether it worked or not - scroll to the bottom of the article to get the link to the blog #businessgrowth

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On 25th May 2018 the General Data Protection Regulations (GDPR) come into force across Europe. In the UK there is precious little guidance on what small and medium sized businesses should be doing. As I work as both a business coach and help companies implement technology I have pulled together all the best practice that is applicable to the vast majority of businesses. #gdpr #dataprotection #security #cybersecurity #cyberessentials

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With the younger generation getting older and the use of Smartphones and Apps overtaking desktops and notebooks its clear that Social Media is going to be a key part of any company's lead generation process. #socialmedia #digitalmarketing #businessgrowth

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What are the cornerstones of disruptive technology? #emergingtech #businessmodels #adoptioncurves ? What do you think?

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Business Models for Teams - Building Effective Teams in Your Business #teambuilding #leadership #coaching

What are you doing to develop your teams?

I have had the privilege of being a co-creator in the latest book from the Business Model Canvas range. This time its about how to get team members to feel part of a team and work towards a common goal. The process in the book addresses the challenges of addressing the needs of the individual and the needs of the organisation. There is a link to the Amazon listing where you can read a section from the book. I hope you get chance to check it out.

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Digital marketing has been important in helping businesses grow in the internet age, and with the rise in tech upgrades, strategies have upgraded to accommodate the growing audience on the internet. #digitalmarketingsydney, #seosydney, #onlinepresence

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Some interesting stats about #customerservice in the future. I think technology will play a greater part in automating our contact with businesses.
15 Statistics Shaping the Future of Customer Service

What will customer service look like in a couple of years? How will technology change business communication and customer expectations? This infographic lists 15 statistics shaping the future of customer service to help you better understand key trends and identify opportunities for improvement: https://goo.gl/4GNzJX #infographic
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Managing change can be hard if you don't develop your #culture to be #agile so that you can maintain steady #businessgrowth
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