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I would like to welcome all our new members - thank you for being part of a growing community. Please invite your friends and colleagues who are interested in growing their businesses or the businesses they work for. 

The idea is to share your expertise or expertise from others that you think will benefit others. Take time to comment respectfully and to debate and discuss these ideas. Please keep it positive. 

Take a moment to read The Growth Club Community Guidelines which can be found by clicking on the following link:

Many thanks

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Useful thoughts on what to focus on for customer service #customerservice
4 Dimensions of Customer Trust: How To Get The Most of It

Today's consumers are more demanding, knowledgeable and selective. How do they decide whether a company is credible and respectful? This blog post highlights 4 major drivers of customer trust and offers some tips on how business can gain more trust from customers:

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One of the world's leading management thinkers alive, Fons Trompenaars, talks about what he knows best - culture and the way it influences results.
Tune in to this thought-provoking interview on:

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Have you adjusted your Facebook marketing to reflect the massive changes in the algorithms? #facebook #socialmedia #marketing #businessgrowth

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The Real Cost of Losing Customers due to Poor Customer Service

A single negative online review can cost the average business an average loss of 30 customers. This infographic provides some impressive stats to help you better understand how much losing customers due to poor customer service might be costing your business:

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I recently did some filming for a series for the +Gazprom Energy blog.It would be great to get your thoughts on whether it worked or not - scroll to the bottom of the article to get the link to the blog #businessgrowth

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On 25th May 2018 the General Data Protection Regulations (GDPR) come into force across Europe. In the UK there is precious little guidance on what small and medium sized businesses should be doing. As I work as both a business coach and help companies implement technology I have pulled together all the best practice that is applicable to the vast majority of businesses. #gdpr #dataprotection #security #cybersecurity #cyberessentials

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With the younger generation getting older and the use of Smartphones and Apps overtaking desktops and notebooks its clear that Social Media is going to be a key part of any company's lead generation process. #socialmedia #digitalmarketing #businessgrowth

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What are the cornerstones of disruptive technology? #emergingtech #businessmodels #adoptioncurves ? What do you think?

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Business Models for Teams - Building Effective Teams in Your Business #teambuilding #leadership #coaching

What are you doing to develop your teams?

I have had the privilege of being a co-creator in the latest book from the Business Model Canvas range. This time its about how to get team members to feel part of a team and work towards a common goal. The process in the book addresses the challenges of addressing the needs of the individual and the needs of the organisation. There is a link to the Amazon listing where you can read a section from the book. I hope you get chance to check it out.
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