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Is it possible to display our business name with our phone number when we make outgoing calls using the app OR using the Call Out Feature.  If not, I do not see a use for these features since the name shown on the Caller ID is the same name that shows up when solicitors and bill collectors use when they call, "Toll Free Caller".  I have many clients ignore the call since it they don't recognize the number, and the name is not specific.  I'm sure the many talented developers can create a solution to this problem.  
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Darren Rosebrugh's profile photoK.C. Courtnier's profile photo
 
Hi Shaun. Toll free hasn't caught up with local numbers in having caller ID capability. Back when this was all handled by a Bell company they never anticipated toll free as anything other than inbound. We'll be sure to offer this capability if it ever becomes available.
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Rowland Dennis

Discussion  - 
 
My company would like to Brand the App (change Icon etc) To match our corp environment. Is this possible, or, if it will be?
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Darren Rosebrugh's profile photo
 
We don't have any current plans for custom branding. 
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Sorry to be a pain, guys, but my Samsung Galaxy Note 3 just got it's new Android OS update last night (KitKat) and now the Grasshopper App doesn't work correctly.

I did uninstall it and re-install it, but rather than dial the number for me, it simply acts as if I dialed into the 888 number to make a call and I now have to manually enter the phone number I am trying to call.

Help!  ;-)
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Darren Rosebrugh's profile photoRowland Dennis's profile photo
2 comments
 
I tried to download app to NOTE 3 10.1 2014 TABLET. Message reads Not Supported.
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Kate Hackenburg

Discussion  - 
 
I'm having trouble adding contacts to the grasshopper app. My boss and I want to share the same contacts. What's the best way of doing so? 
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Michael Azzolin's profile photoKate Hackenburg's profile photo
3 comments
 
Hi, Darren, Yes that would be useful to have a contacts list that you can access through grasshopper app. Even better- being able to share contacts in the app with co-workers. 
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I apologize if this has been asked.

In the History, What's the difference between Red and Black calls?

Thanks
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Jorge Hernandez's profile photoDarren Rosebrugh's profile photo
 
+Darren Rosebrugh In the History, What's the difference between Red and Black calls?
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Feature request: Ability to add a note to voicemail.  GV has this ability online and I found it to be a great way to help me remember if the call was returned and what was discussed .
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Tristan Anderson's profile photoDarren Rosebrugh's profile photo
2 comments
 
Thanks Adam. This is a great suggestion. 
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Janeen Cokes

Discussion  - 
 
I would love to be a tester, is it still an option?
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Darren Rosebrugh's profile photoJaneen Cokes's profile photo
2 comments
 
Great I just downloaded it! 
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Shaun McClure

Discussion  - 
 
Can we change the name that is displayed on the Called Id?  When we make outbound calls, the name is shown as United States.
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Shaun McClure's profile photoShaun McClure's profile photo
3 comments
 
Why won't grasshopper respond? 
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Darren Rosebrugh
moderator

Discussion  - 
 
The latest version of Grasshopper Beta rolls out tonight with two changes:

1. Now you can add, edit, delete and re-order call forwarding numbers for any extension that you have access to
2 . Tidying up the settings page 

As always, send your feedback along here on the community site or to mobile@grasshopper.com
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Bob Bahador's profile photoBarry Agnew's profile photo
6 comments
 
I clicked the link via the email notification and pushed the install via the browser on my tablet. However, trying that on the Note II didn't work. I say we blame Samsung. Nexus 5 here I come. :-)
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Darren Rosebrugh
moderator

Discussion  - 
 
A new version of the Grasshopper Android app should begin rolling out today with....

-Updated notifications so they follow your device notification settings (notifications are off by default)
-Choose which extensions you want to get notifications for
-Call other extensions on your account from the people button on the dialer
-Choose which extensions will show up in the app
-Added a Suggestion/Feedback email button with useful details that'll help us troubleshoot
Google Play gives you one place to find, enjoy, & share Apps, Music, Movies & Books - instantly anywhere across the web & android devices. Google Play is your entertainment hub.
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Darren Rosebrugh's profile photoJohn Fothergill's profile photoBarry Agnew's profile photo
4 comments
 
I already have the first beta version, I was referring to how to download the new, updated version, you mentioned.

Thanks,
John Fothergill
Grasshopper # 800-918-7578

Sent from my iPad. Please pardon any grammatical errors. Thanks!

Please note, we attempt to reply to your email within 24 business hours, but in certain cases, it may take 48 business hours to reply.

We are closed on weekends and bank holiday's, so please take this into account when calculating when you should anticipate our reply to your email message.

Our hours of operation are Monday thru Thursday from 9am to 6pm EST, and Friday from 7am to 3pm EST.

CONFIDENTIALITY NOTICE: This e-mail transmission, and any documents, files or previous e-mail messages attached to it may contain confidential information that is legally privileged. If you are not the intended recipient, or a person responsible for delivering it to the intended recipient, you are hereby notified that any disclosure, copying, distribution or use of any of the information contained in or attached to this transmission is STRICTLY PROHIBITED. If you have received this transmission in error, please immediately notify me by reply e-mail and destroy the original transmission and its attachments without reading or saving in any manner.
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About this community

The place to discuss the Grasshopper Beta app.

Steven hering

Discussion  - 
 
Is it possible to have the app allow incoming calls be added to my phone's contact list? I need to be able to add names and save phone numbers to my contact list so i can call people back. 
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Grasshopper's profile photo
 
Hi Steven, this comment got lost in my notifications. Right now that's not possible directly through the app but it is coming.
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Samsung Note 3 10.1 2014 Tablet is Not Supported (APP STORE) When will the App be functional?
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Darren Rosebrugh's profile photo
 
Since the app is primarily built to allow calling using the android dialer, it may not work on tablets. 
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Hey Grasshopper Folks,

It's been a awhile since we've had an update on the Android app...What's going on with it?  Are any of the suggestions that have been submitted going to be added anytime soon?

Please update us!  Thanks
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Darren Rosebrugh's profile photo
 
Hi Tristan. We've been busy with some other major projects the past several weeks, but we're back on mobile now, so things should start to pick up again. Thanks for your patience. 
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Kate Hackenburg

Discussion  - 
 
Just joined Grasshopper for a small business! I love it, very easy to collaborate with staff. I have a question- on the app I made changes to be notified if there's a missed call or voicemail.  Is there a notification to turn on for faxes that come in? 
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Darren Rosebrugh's profile photoKate Hackenburg's profile photo
2 comments
 
Thank you, Darren! 
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grasshopper is awesome... however listening to voicemails on android is difficult
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Darren Rosebrugh's profile photoRon Timmons's profile photo
4 comments
 
I have Samsung Galaxy S3
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Hi i would like to try to beta test the new andriod version of the grasshopper mobile app
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Darren Rosebrugh's profile photo
 
Hey Josh, the app is available in the play store now if you search for grasshopper. Please come back and tell me what you think of it. Thanks!
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Mark Speight

Discussion  - 
 
Feature request.. Access to missed calls and messages from Extension. 
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Mark Speight's profile photoDarren Rosebrugh's profile photo
3 comments
 
Nice!
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Darren Rosebrugh
moderator

Discussion  - 
 
We just published the latest version of our app (from Nov 1) to the Play store to make it available to an even larger group. Hopefully this will also make it less likely that the link will ever return a 404 error.

I want to thank each member of the community for their feedback and contributions to making this app better with each release. The Grasshopper Beta Google+ community will continue to be a place where announcements will be made and discussions can be had.
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Jason Spear's profile photoDarren Rosebrugh's profile photo
6 comments
 
Transferring a call is still possible, as always, by pressing ##, then 2 when you're on a call. 
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Bob Bahador

Discussion  - 
 
Ever since the update, my dialer won't work on my Galaxy Note 2. I input the number and hit the dial button and get the small black notification window that says dialing with the number but it never switches to the dialer screen. Any suggestions? 
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Brett C.'s profile photoBob Bahador's profile photo
4 comments
 
I sent the email. I uninstalled but none of the download links work. Not even the QR code. What's the new procedure to download the app? 
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ADPC Staff

Discussion  - 
 
I keep getting a Error 404 to sign up for Beta Test.  I need to get my phone set up for work....help!
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Mark Scholbrock's profile photoDarren Rosebrugh's profile photo
2 comments
 
Thanks Mark. Sorry that the links continue to work sporadically. I wish there was something we could do about that. If you can't get it to work, please email us at mobile@grasshopper.com and I'll send you the application as an attachment.
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