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Yogev Haham

▶ Troubleshooting Help  - 
 
anyone knows how to change back the input keyboard shortcut (shift+alt)?? maybe with some extension? thanks
1
Zarin Loosli's profile photoYogev Haham's profile photo
4 comments
 
No 😕
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Janette Lochmandy

▶ Troubleshooting Help  - 
 
Hey everyone just a quick question. Is there anyway to disable kids being able to get into the settings on a chromebook through the Admin console? Specifically the magnifying feature. Also, I think I know the answer to this one but I just want to make sure before I change it, if I put an avatar in under Chrome management, will this not allow the kids to change their avatars at all, or just when signing into the Chromebooks? I think it is the latter but I just want to double check. This question is for GAfE. Any help would be much appreciated! Happy Monday!
1
Jorge Vazquez (zentech)'s profile photoJames Vondale's profile photo
9 comments
 
No. Any windows, mac, chrome os chrome browser can make on though.
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Dean R Black

▶ Troubleshooting Help  - 
 
i am in search of some technical help.

I am trying to print through google cloud print to my cloud ready brother printer.

it was working fine when i first set it up but now it says the printer is offline and i don't know how to get it back on line....

have tried all the basics like rebooting both chromebook and printer and when i go into the manage cloud printers it does not give me any options to get it back online....

any ideas?
3
Stan Gosnell's profile photoKarl Gingerich's profile photo
13 comments
 
+Dean R Black you can try going to the cloud print page, list your printers, hi-lite it, click Details and the the refresh a few times. That may kick it back in to say it's on line (see below). Also ttry this page https://www.google.com/cloudprint/learn/ and click the "Try it now" button

https://plus.google.com/photos/114132466503756295302/albums/6333158654464263425/6333158651400808946
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Matthew Smith

▶ Troubleshooting Help  - 
 
Anyone else having the issue where when the CB goes into sleep mode I lose wifi and can't reconnect without restarting?

1
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Sue Becker

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We have given some of our teachers chromebooks, but they are unable to print properly formatted documents: the pages are blank at the top and bottom and run off the page on the sides. It is not a matter of landscape vs. portrait, and it isn't a document problem because when they send them to me, I can print them from my Mac just fine. Suggestions are warmly welcomed!
1
Andrew Frahn's profile photoK. Christopher Carvalho's profile photo
19 comments
 
+Sue Becker If they are only using Chromebooks, they won't be able to create with Word anyway so docs should wind up formatting properly. One thing that helps is to make sure the same fonts are used in both docs. So use standard fonts, because GDocs attempt to match fonts if the original font is not installed creates a lot of the formatting issues (probably responsible for your 12pt to 18pt change. Maintaining multiple document databases would be a nightmare. Not to mention the additional cost of Office 365 subscriptions...
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Ričardas Požėla

▶ Troubleshooting Help  - 
 
I have HP chromebook 14 (with 4 gb ram) .Some time ago it broke. In "Chrome OS is missing or damaged" screen i checked recovery reason- it shows '0x5b no bootable kernel found on disk' (as i understand it is ssd failure, because recovery always ends up with error). The question is, is it possible to somehow without replacing ssd to enable usb boot to put this old chromebook to use. Thanks in advance. 

1
Alan Peck's profile photo
 
Don't think that will work, but I did this, and it was as good as new. Really not that difficult. youtu.be
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Francisco Torres

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Any developers here can instruct me on how to side load OTA updates to my phone via adb on a chromebook? Thanks in advance.
1
Chris Panton's profile photo
 
The only way you could I believe is if you get Linux on it. 
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Chalupa Batman

▶ Troubleshooting Help  - 
 
I replaced the screen in my Acer CB5-571 (i5) and now I get this text in the upper right corner of the screen. I double-checked the connection and it all seems fine. Any suggestions?

I connect to an external monitor which does not show this text. The screen is once again fantastic but this minor glitch is a bit annoying. Not so much that it's not usable but I only replaced it a few hours ago.

I also double-checked that I got the right part number for my model (CB5-571-58HF). I'm hoping this is something simple I just overlooked.

Thank you for any assistance.

3
Michael Meredith's profile photoChalupa Batman's profile photo
5 comments
 
+Michael Meredith, the screen started to show a ghosted image where I could see behind windows. Then it progressed to where it would flicker with faint stripes across the screen. It was a refurb unit off eBay.
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Rob Young

▶ Troubleshooting Help  - 
 
Why does it look like this and why won't a lot of these open what they are supposed to? Things like cut the rope and polycraft (games) won't even open on a Windows 7 computer. It's been like this for a while. 
1
J. Weeks's profile photoZarin Loosli's profile photo
4 comments
 
Those are the icons Chrome uses when app data gets messed with. You'll probably have to uninstall and reinstall one by one if +Matt Anderson's advice doesn't work.
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Matt Anderson

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Question about Pictures and backgrounds. Hello, everyone! Lately, if I choose a custom background from pictures I've taken, they either display sideways or upside down! This screenshot shows the picture after I've downloaded it in the window. That file was set as a custom background image. Can you see the problem? It's driving me nuts!
2
Matt Anderson's profile photo
6 comments
 
update: if I make a minor change such as cropping off a small amount and then save it works fine.
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Shawn Garvey

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WEB CAM ISSUES, ANYONE?

Hi, Community: Went to have a Hangouts video chat with my son today on my Dell 13 and found that the web cam isn't working. Went to the Camera app and got the infamous "Camera Not Available" message. Only extensions I have are Inbox, Keep and Drive. I'm current on my OS version....any ideas?

Any help would be appreciated!
1
Nelson Garcia (ngblog)'s profile photoMaison Pulaski's profile photo
2 comments
 
I'm interested you see if you find a solution.
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Peter Vogel

▶ Troubleshooting Help  - 
 
Recurring Chromebook issue.

I have a recurring, although irregular, issue with my Acer Chromebook R11.

I've always run my Chromebooks with a number of pinned tabs (typically 8-10) and an additional number of open tabs (typically 15-20). My Chromebooks have generally been fine with that sort of demand.

With this R11 however, I get situations where I simply can't get a tab to refresh. Today it was the Facebook tab. I just got the spinning arrow of doom. I could refresh other tabs (e.g. HootSuite) but I could not add another tab. I tried reloading the Facebook tab. I tried closing the Facebook tab and reopening a new session. All to no avail. I even tried closing a number of unneeded tabs.

Oh, by the way, I was only trying to refresh/reload the tab because it wasn't responding to actions, such as notifications.

Eventually I had to reboot the Chromebook. I restored the Chrome session, which also brought back all the tabs I'd earlier closed. Following the reboot all was back to normal.

So, what's amiss? Is this unique to my Chromebook?

Perhaps a related observation. Sometimes my R11 will jump over to the 5 GHz SSID and tabs will stop responding. I have to revert to the 2.4 GHz SSID to regain control.

However that was not the case with the issue I'm reporting today.
1
Dymphe Perry's profile photo
10 comments
 
Also, the Wifi issue is definitely part of the problem. Try giving them a different name and set settings to prefer the 2.4 GHz on the CB.
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Matthew Smith

▶ Troubleshooting Help  - 
 
Anyone else having an issue where you can't stream netflix on the CB?
1
Roger Broughton's profile photoRobert Smith's profile photo
7 comments
 
Netflix was fighting a battle over proxies or VPN to protect content. Do you have anything non standard here that might have gotten caught up in this?

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Andrew Allen

▶ Troubleshooting Help  - 
 
SSD upgrade issue
Hey guys! I need some insight on this one. I went to upgrade the SSD in my Dell CB13 with this unit: https://goo.gl/Ej3wnf. Install and recovery flash went great, but after boot up, it crashes every 30 seconds with screen flash and eventually signing me out.

I have started the return on the SSD and have a slightly different model ordered: https://goo.gl/HDq19D. Can anyone point me to A)the difference in these two SSDs, and B)successful SSD replacement parts for CBs?
1
Dymphe Perry's profile photoAndrew Allen's profile photo
4 comments
 
+Dymphe Perry I'll check that out too. Thanks for the heads up! 
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Christian “Savage Cabbage” Waite

▶ Troubleshooting Help  - 
 
 
When I try to sign in to the proxy server, (It's a school Chromebook, the proxy is admin set) it gives me less than a second to sign in.
Can anyone tell me what's wrong?

Version 51.0.2704.106 (64-bit)
Platform 8172.62.0 (Official Build) stable-channel candy
Firmware Google_Candy.5216.310.57
1
Andrew Hatchett's profile photoRobert Smith's profile photo
2 comments
 
What happens with other similar Chromebooks?
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James Bulls

▶ Troubleshooting Help  - 
 
Hey, folks; I'm using a brand new, out of the box, four-weeks-old Acer Chromebook 14 and over the last week or so it's started randomly rebooting (requiring me to log in again) or just plain crashing all my open windows. Is anybody else having this problem? Any idea what's causing it? I've tried uninstalling extensions, but it doesn't seem to fix the problem.
5
Mike Giles's profile photoJames Bulls's profile photo
15 comments
 
+Mike Giles , this is my second Chromebook. My first was an HP 14, and I pretty much used it to death, lol
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simone viozzi

▶ Troubleshooting Help  - 
 
hi guys

i have a acer chromebook 11 and i would connect a wacom intuos draw, i have searched for this but i have no idea how to do this.

someone has already done it?

thanks
2
simone viozzi's profile photoJohn Billot's profile photo
3 comments
 
+simone viozzi I stand to be corrected but I think this just allows the "pen" to act like a mouse. I can "draw" with my much older wacom connected to my HP 14 CB but issues like "pressure" etc do not work. 
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Christian “Savage Cabbage” Waite

▶ Troubleshooting Help  - 
 
When I try to sign in to the proxy server, (It's a school Chromebook, the proxy is admin set) it gives me less than a second to sign in.
Can anyone tell me what's wrong?

Version 51.0.2704.106 (64-bit)
Platform 8172.62.0 (Official Build) stable-channel candy
Firmware Google_Candy.5216.310.57
2
1
Michael Rada's profile photoChristian “Savage Cabbage” Waite's profile photo
2 comments
 
My school is very strict with what happens with the Chromebooks. I can't use a guest user or disable the proxy. They don't allow extensions.
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Matthew Mong

▶ Troubleshooting Help  - 
 
So on my asus flip 1080p60fps video through youtube is super slow and full of stutters. Anyone having the same problem/know how to fix? I'm on beta channel so 53
5
Jason Plum's profile photoPeter Hindes's profile photo
6 comments
 
+Jason Plum cool, I seem to recall it not working on PC, but give it a try 😉
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Bartosz Wanot

▶ Troubleshooting Help  - 
 
Recently I'm having minor, but very annoying bug on my CB (Acer CB5-311).
I've got three accounts on this CB - my private one, for work and my wife's. Normally, after selecting account and entering password I had to wait around 2-3 seconds and my CB was ready to work. But for some time now after providing the password I see for about 15-20 seconds black screen and after that time desktop is shown. It looks like for that whole time the system is loading.
Do you have an idea what can be the purpose of such thing? I've turned off synchronization of documents on GDrive, removed all files from internal disk (around 15 GB of free space) and uninstalled apps and extensions I don't use and still - no progress.
I haven't tried to do Powerwash yet, but maybe it's the only solution?
1
Dennis Kempin's profile photoBartosz Wanot's profile photo
12 comments
 
+Dennis Kempin​ A little too late, cause I've send it already. Maybe somebody will pick it up and sokve the problem.
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