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Michael Schafir

▶ Troubleshooting Help  - 
 
I have two chromebooks.  When logging in the other day, the chromebook recognized that I had changed my password to my Google account.  I didn't have the old password that it asked for and it reset my local settings for chrome.  As a result, it is no longer syncing my extensions, passwords, etc. from my Google Account.  

How can I get Chrome to sync once again with the cloud settings so that my chrome browser looks the same on all my Chrome devices (desktop, Android, Chromebook, etc.)?
1
Nate Schmolze's profile photoMichael Schafir's profile photo
4 comments
 
Great advice. Thank you Nate
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Bryan Davis

▶ Troubleshooting Help  - 
 
I'm having a major problem with my HP Chromebook 14.

I recently got the "Chrome OS is missing or damaged" screen.  OK, no big deal, I used my handy USB recovery that I created for just such an occasion.  Five glorious minutes later and my chromebook was recovered and my settings were exactly where I left off.  (This is one of the many reasons I love Chrome OS)

Unfortunately, I got the error screen again and again and again.  The last thing I tried was redoing my USB recovery from scratch, using my Windows 7 desktop to make it new.  That worked better but after about an hour of use, the Chromebook failed once again.  The error code it gives is:  0x5b No bootable kernel found on disk.

I contacted Google support and they claim it's a manufacturer issue.

Does anyone have any experience with this error?  I'm fearful my SSD is kaput.

Thanks in advance for your help.
1
Scott Gamester's profile photoBret Ancowitz's profile photo
14 comments
 
+Scott Gamester Agreed, HP was great on how they handled my replacement.
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Tom Husband

▶ Troubleshooting Help  - 
 
Won't recognize earphones Bluetooth
I have a LG Electronics Tone+ HBS-730 Bluetooth Headset that's a couple of years old and it works great with my Nexus 5 (Lollipop) but I can't get my Toshiba CB2 (Beta channel) to recognize it.  Just because the earphones are already paired with my phone shouldn't prevent it pairing with my CB should it?  When I first got the CB and was on the stable channel I remember it worked great.  Is there a way to manually pair them? 

Also shouldn't my CB recognize my Nexus 5?  I keep the N5 Bluetooth on all the time.

Many thanks.
1
Pablo Moretto (ZoretMan)'s profile photoStan Gosnell's profile photo
14 comments
 
I think the OP's need was to pair 2 devices for music. 
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Tom Husband

▶ Troubleshooting Help  - 
 
creating an app-like appearance for a webpage 
I thought I could create a more app-like shortcut for a webpage by going into the main Chrome menu, selecting Tools, then "Create application shortcuts"; the page used to open in a full-screen window without all the browser elements.  I don't seem to have that feature anymore. Ever since I powerwashed this morning I'm struggling getting things back to the way they were.  Is there a flag somewhere? I'm on the beta channel.  Toshiba CB2.

Previously I had a number of them pinned to the shelf and all those have lost their favicon.

Thanks
1
Mike McLoughlin's profile photoTom Husband's profile photo
4 comments
 
Many thanks, +Mike McLoughlin, that fixed it.  It doesn't create the favicon like before but I guess I can live with that.
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Matthew Bryan

▶ Troubleshooting Help  - 
 
Hey guys,
Just recently got a new chromebook and there is a problem where on some websites the font gets a little messed up. Such as abc news or sometimes on Amazon. Any idea what's happening or how to fix it? Thanks.
2
Dymphe Perry's profile photoMatthew Bryan's profile photo
5 comments
 
I believe it is set to default.
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Roger Ridgeway

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Issues when phone is connected to Chromebook.

When I connect my cellphone to my chromebook via usb,  the cellphone charges fine but I have two issues:

1. I get several notifications on the Chromebook saying "Whoa, there. Be Careful" and "Removable device detected" Is it possible to stop these notifications?

2. In the Chromebook files app, the cellphone is listed as an "Asus USB Driver" and gives me the option to format this device. Will selecting this option erase the contents from my phone?

Cellphone: Asus padfone x running Android 4.4.2
Chromebook:Toshiba Chromebook 2 CB35-B3340 running version 41
1
Roger Ridgeway's profile photoZac Taylor's profile photo
4 comments
 
Now that I'm not sure about. It would seem to me that its disconnecting upon sleep but I've never had those notifications pop up in my experience. It shouldn't do that. There are ways around it but nothing that's not going to be more trouble than its worth. Its not the Chromebook its the phone. 
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Guillaume MAURIN

▶ Troubleshooting Help  - 
 
Since last update of ChromeOS i lost my bookmarks (i don't have no more the "star" in the adress bar . Running a HP Chromebook 14
Anyone else with this problem ?
1
Guillaume MAURIN's profile photoBlair Jones's profile photo
6 comments
 
+Dwayne Smith Same here. It certainly was a lucky hit the day the refurb HP14 CB turned up as a special deal on Amazon. 

OTOH I spend more time lolling about in my lazyboy surfing the net than I should, because it's so easy & comfortable. 
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Daryl Anderson

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We recently purchased hp 14 chromebooks for our school (of which I am the librarian) we have one machine that keeps losing the chrome os and going to a white screen.  We have reinstalled the os via usb, but it does not hold.  Any suggestions?
1
K. Christopher Carvalho's profile photoStan Gosnell's profile photo
2 comments
 
Which white screen?  Has it by chance been put into developer mode?
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Richard Myerscough

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Can anyone help on this: whenever I shut down my chromebox it logs me out of the services I have been logged into during that session - e.g. Evernote, Feedly, ToDoist etc. It also seems to be wiping some of its cache as websites ask me to accept cookies, which I'v previously agreed to (e.g. BBC website). I haven't changed any settings and can't find a setting that would manage this behaviour. Any help gratefully received!
1
John Collins's profile photoRichard Myerscough's profile photo
2 comments
 
I' not quite sure how to check that...but I've closed it down several times this morning and re-started and the behaviour seems to have gone! A random glitch, perhaps... Thanks for the advice, though.
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Dan Cross

▶ Troubleshooting Help  - 
 
My Chromebook 14 (Falco) has been very unstable this past week, so I'm wondering if there's anything I can do to determine what's causing my random reboots?

Regardless of what channel I am on, my Chromebook will occasionally lock-up and throw me back to the "Chrome OS is missing or damaged" screen. The one thing that is common when these crashes occur is that I have Google Play Music running in a tab.

Annoyingly, I can't replicate this issue if I wanted to, but having reinstalled Chrome OS a dozen times this past week, I am slightly annoyed now!

So, any ideas what I can do to report/log the problem and/or what might be causing it? I'm thinking it might be a hardware issue...

Thanks!
4
2
Doug McHone's profile photoRhys Bryant's profile photoDan Cross's profile photogeorge oloo's profile photo
10 comments
 
i have the same kinda issue. about a month ago i came back to my c720, 8 months old...booted a few times in ok, but then..on the stayed on recovery screen..then found an error (after tapping Tab) that there was no mountable media, so recovery wouldn't work. currently on a world travel tour from the UK, so popped into Acer support centre in Bangkok, 1 week left of official warranty.... they didnt have any SSD's anywhere in Thailand....so i thought stuff it, ill buy a new 128gb from the shop next door. SSD replaced, OS installed from recovery disk, os recovered.! Wahoo i thought.... now the os doesnt last long before it crashes then reboots. Tried a powerwash, and even downloading new recovery stick and tried recovery - still crashing!!! PLEASE HELP!!! Currently chromebook is useless and 128gb not being used :-(
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Joseph Hoyne

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Hello it would appear that " and @ have switch spots when I press shift+2 it gives me " when I press shift+' I get @ . How to fix? 
1
Joseph Hoyne's profile photo
 
Please forgive this post my keyboard switched to UK just because I use English(UK) this is also some sort of issue.
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Curtis Vaughan

▶ Troubleshooting Help  - 
 
Ok, now I have a big gripe about my CB. I've had this issue before, but it seemed to have been resolved, but came back up again over the past couple of days. 
Unfortunately I have to provide remote support to people from time to time. The only computer I use at home is my CB. Most of my clients have TeamViewer installed for support. But it has not been working through the web interface for the past week at least. Ok, this is not CB's fault, I get it.
So a way around is to use the Chrome Remote Desktop to get to my Mac at work and then use TeamViewer from there.
Here's the problem - my Mac at work has 2 monitors. Any app that is on the primary monitor cannot be accessed, only apps on the secondary monitor. WHY? This problem existed a long time ago, seem to have gone away, but now ......

Anyhow, it been driving me F-ing nuts for the past week.....
1
K. Christopher Carvalho's profile photo
 
Man, I find CRD slow with a direct connection to another computer (and sometimes the mouse doesn't work). How you do it through two computers is a miracle! I wish TeamViewer would just get off the pot and make an app/extension for CHrome OS
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Izzy Av

▶ Troubleshooting Help  - 
 
I went open a Word Doc on my Chromebook, and it wouldn't show any of the comments. Is there an add on or something you have to have?
1
Donald Fisher's profile photoIzzy Av's profile photo
2 comments
Izzy Av
 
+Donald Fisher Okay. Thank you so much! 
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Cal Waldie

▶ Troubleshooting Help  - 
 
Linux/Crubuntu noobs question here: every time I attempt to run this update on my Chromebook, my Ubuntu basically dies, and I'm unable to access anything. All programs are unseeable and unreachable. I can't even pull up the terminal. All I see is a wallpaper and an empty launcher. I have to wipe my Chromebook and start over from scratch. Is this a Chromebook thing? I'm content with what this enables me to do, but I'm always looking for a good update.

Thanks. 
1
Adam Cartwright's profile photoBret Ancowitz's profile photo
9 comments
 
Which brings up noob question #2: is there an easy way to backup and restore your choot before trying this? 
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YuTech

▶ Troubleshooting Help  - 
 
My nexus 5 via USB is not being recognised by my toshiba chromebook 2 and I did browse through it before in the file manager but now it just doesn't show up. I just bought it last week, any ideas?
2
YuTech's profile photoTerry Lee's profile photo
12 comments
 
+YuTech me too. I am glad you are up and running at maximum CB capacity. :)
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Scott Collier

▶ Troubleshooting Help  - 
 
Been seeing an altered address icon layout on my homepage for a while. Was hoping it would be resolved but so far not. The tiles have a black/gray appearance with just the title of the site. Previously the look was a screen image of the site. Is there a setting/fix?
Screen shot of image.
1
Lucy Choisser's profile photo
5 comments
 
Well, just opened a new tab and all are filled in with the web site information. Must have been temporary?
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Donald Fisher

▶ Troubleshooting Help  - 
 
I have a question about restoring tabs.
If I keep my browser open and let my chromebook sleep, when I come back to it I have to refresh each tab I was using one by one. Is there a way to refresh all of them at one time?

If I close my browser and let the chromebook sleep, I can restore the tabs by using control+shift+t. However, that also adds tabs that I haven't been using for days and days. Why is that?
1
Adam Cartwright's profile photoBlair Jones's profile photo
14 comments
 
+Adam Cartwright Ah, thanks. For some reason when I did the search it didn't return all types or something so I didn't see it as an extension.
I'll have to give it a try. I usually have a couple dozen or more tabs open at once for switching-convenience, not because they're streaming anything.
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Nick Francesco

▶ Troubleshooting Help  - 
 
I updated one of my Chromebooks, and suddenly started getting some sites as the mobile versions. Checked another Chromebook, that had not yet been updated, and all those sites were standard desktop version. So I updated the second Chromebook, and now all those sites are mobile versions, too!

Clearly, Google has made some change in the Chrome browser on ChromeOS, or I've set some universal parameter that works across browsers (except my desktop's Chrome is fine under Linux, so it's likely not that). Anybody have any idea how I go back to viewing Web sites in regular mode on my Chromebooks?

Thanks in advance!
1
Mark Webb (marcoscu)'s profile photoNick Francesco's profile photo
5 comments
 
+Patrick Lerou: Yep - updated again. Nope, didn't fix it.
+Mark Webb: Thanks, but having to add yet another extension because Google broke something is not good.
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David Mullett

▶ Troubleshooting Help  - 
 
I've tried to search to no avail.. Is there a way to keep the transparent app shelf but with auto-hide enabled? I like the transparent bar but want it hidden :(

Thanks :)
2
David Mullett's profile photoTom Husband's profile photo
3 comments
 
Aw, I see what you mean. Sorry I can't help.
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