Stream

Join this community to post or comment

Pundalik Nayak

▶ Troubleshooting Help  - 
 
Lag, mouse freeze, crash to reboot problems!

I'm running a Samsung Series 3 Chromebox (New Edition 2013) with 24 inch dual screen (spanning desktop) set-up connected via DisplayPort connectors (one cable per monitor).

The problem arises when I load multiple Chrome tabs with heavy weight pdfs and multiple Google docs open. I wouldn't regard the work as processor demanding but perhaps memory heavy. Its research work, where I need to have open multiple GDocs/websites/pdfs open at the same time to reference. Occasional run Google Music or a YouTube video in the background.

Sometime the mouse cant be moved across to the second half of the desktop or completely freezes momentarily. On a couple of occasions one screen has flicked to black, then back on, after three loops of this, the Chromebox reboots. Checked for loose connections but wouldn't expect that this would cause a reboot.

The Chromebox runs very light with few additional apps or extensions installed.

The system is stock, no hardware mods, on a wireless USB keyboard and mouse adaptor plugged in.

Any suggestions on improving performance?

Thanks!
1
Chris Robato's profile photoStan Gosnell's profile photo
6 comments
 
ChromeOS doesn't always handle out of memory events gracefully.  AFAIK that model chromebook has only 2GB of RAM, and that gets used up quickly.  Short term about all you can do is keep the extensions and open tabs to a bare minimum, don't run Google Music or YouTube in the background because they take a lot of RAM.  Long-term, I would recommend getting a chromebox.  It allows multiple monitors, and the RAM is easily upgraded as is the SSD.  They're relatively cheap, because they don't need to provide a monitor, keyboard, trackpad, speakers, camera, microphone, etc.  All those can be added, and most people probably already have them on hand, and can just plug them in.  You can put as much RAM in as you like, and will get a much better experience, especially with lots of RAM being used.

For now, you can use Shift-Esc to fire up the task manager quickly and see what's using RAM, and how much.  That might help a little with managing things.
Add a comment...

Kenny Strawn

▶ Troubleshooting Help  - 
 
By far the worst #ChromeOSCanary  bug I've ever reported...
5
Stephen Gale's profile photoStuart Bleeden's profile photo
9 comments
 
+Stephen Gale Oh yeah, all versions. They made it available to downgrade from Dev or Beta without reflashing(you still have to powerwash) over a year ago. 
But at least as of March, if you wanted to downgrade from Canary, you had to flash the whole system clean using a usb drive(or sd card).
Add a comment...

Javonne Winston

▶ Troubleshooting Help  - 
 
i have an asus chromebook c300 that will not connect anything to bluetooth except my phone which is useless. ive tried several sets of bluetooth speakers and the chromebook cant seem to find it. Ive had this cb for about 6 months and bluetooth has never ever worked on it. has anyone ese had this problem and if so how do i fix it?
2
Terrance Henry's profile photo
 
Try this: power off your Chromebook. Power it on. DO NOT SIGN IN. Try pairing the device as normal by enabling Bluetooth and start the pairing procedure. See if the chromebook finds the device. Once found and paired THEN proceed to sign into your Google account.
Add a comment...

Robert Petitto

▶ Troubleshooting Help  - 
 
Any IT Admins using Google Cloud Print in a hybrid #chromebook/#macbook environment? Could use some assistance! #edtech #GAFE
1
2
Roger Nixon's profile photoRobert Petitto's profile photoCorey Lyons's profile photoGavin Fearnley's profile photo
5 comments
 
Thanks for the resource +Roger Nixon​!
Add a comment...

K. Christopher Carvalho

▶ Troubleshooting Help  - 
 
Anyone else on Chromebook having trouble accessing Google Drive offline?  I know it was working before, as I have tested it. But haven't used it in a while and decided to test it today and it gives me the app is unreachable message.  Gmail offline works, as does Calendar offline.  I can launch a Google Doc offline and save it and it syncs after I reconnect, but if I launch Drive after turning off wi-fi, I never see the interface. However, if I already have Drive loaded, then turn off wi-fi and launch an existing document (other than PDFs and JPGs which aren't available offline, it seems), it opens just fine.

Tried restart and uninstall and reinstall of Drive web app, to no avail. Any ideas, anyone? Acer C720P if it makes a difference.
1
George Sorrells's profile photoK. Christopher Carvalho's profile photo
5 comments
 
+George Sorrells Thanks.  Appreciate it.
Add a comment...

Barry Ward

▶ Troubleshooting Help  - 
 
Help please. I don't know how this has happened, but I can't play any videos from Google Drive using the video player anymore. They play fine on the Google Drive site, and if I select one to be available offline, I can play it from the offline folder fine. But when I select a video to play that's on Drive from File window, the video player window loads, and a thumbnail is shown in the middle, along with a busy circle. But that's all that happens. Any ideas?
1
Barry Ward's profile photoJeroen Borsboom's profile photo
16 comments
 
+Barry Ward You're right Barry. Why should it render it first while on the Drive website, files are playing just fine..... I think we should wait for another update..... I will keep my eyes open, if I find a solution.... ;)  
Add a comment...

Ryan Prince

▶ Troubleshooting Help  - 
 
Any help would be appreciated. I'm using a Toshiba Chromebook 2 on 43.0.2357.134 (which I think updated a couple of days ago).
 
Now this is really odd: I'm on my Chromebook and needed to reopen a closed tab and used the normal shortcut i.e. CTRL+SHIFT+T, and it opened crosh the Chrome OS Developer Shell. I don't recall having altered anything that would override this shortcut. It even opens crosh if right-click on the tab bar and click the reopen closed tab option.
1
Ryan Prince's profile photoMike McLoughlin's profile photo
3 comments
 
+Ryan Prince Good news that a restart fixed it. I have not come across such a thing before, though. Thanks for feeding back the solution.
Add a comment...

Tim Anslow

▶ Troubleshooting Help  - 
 
A while back I installed the Zed code editor app; subsequently I uninstalled it. 
Since then, I've been plagued with a notification on every start of my chromebook which I can't figure how to get rid of.
I was able to find a "config|.zedstate" in my Google Drive which I deleted, however that seems to have made no difference.

It's beginning to irritate me now, and I'm getting no help in the app's Google Groups or from appeals to their Twitter account so any suggestions the community may have would be much appreciated at this point..
2
Patrick Lerou's profile photoTim Anslow's profile photo
2 comments
 
Thanks +Patrick Lerou - I've not really dabbled with offline files much as I tend to use my phone for almost everything and the Chromebook as a dumb terminal to remote into various home boxes when they need maintenance.
Lo and behold, offline files had a ".zedstate" file which had no delete option. I went the 'Clear Local Data' route mentioned here https://productforums.google.com/forum/#!topic/chromebook-central/gPGrPR0s9HQ to get rid of it.
A reboot shows that I'm finally free of that pesky notification.
Many thanks
Add a comment...

Julie Gemini

▶ Troubleshooting Help  - 
 
I don't know where else to post this. I am on the Version 44.0.2403.81 beta
Platform 7077.76.0 (Official Build) beta-channel daisy_freon
Firmware Google_Snow.2695.117.0 for my Samsung Arm Chromebook and ever since the last update, my WIFI keeps disconnecting and I've never had this problem before. Can someone kindly tell me what the new updates mean? I'm not a tech guru like most of the pros on here but seriously need to know if there is anything I should worry about. I have the new setting, Allow proxies for shared networks checked. Would that be interfering? Any and all help is appreciated. Thank you in advance!
1
Julie Gemini's profile photo
10 comments
 
+Stephen Gale I'll look into that; thank you for the specific place to go to. 
Add a comment...

Lauren Nash

▶ Troubleshooting Help  - 
 
I just brought this HP Chromebook 14 Tegra K1 on Friday, is it normal for the music to pause sometimes when I play it and make a static like noise? It starts playing again, buts its a little annoying. Also my web pages will crash, but I guess that's due to limited ram. 
1
Angelina Wedam's profile photoLauren Nash's profile photo
16 comments
 
thanks 
Add a comment...

Dean Wallace

▶ Troubleshooting Help  - 
 
So with smart lock enabled and paired with my phone, I get a notification every time I 'smart unlock' my chromebook.  The notification on phone/watch is from Google Play Services, and I can block notifications if I choose, but I'm wondering if that's wise, since its Play services.
1
Terry Lee's profile photoDean Wallace's profile photo
3 comments
 
Think I'll give it a go then.. cheers
Add a comment...

Rodney Arnold

▶ Troubleshooting Help  - 
 
Bookmarks question...

I have an HP Chromebox (CB1-014) running Version 44.0.2403.125 (64-bit), Platform 7077.111.0 (Official Build) stable-channel zako, Firmware Google_Zako.5219.30.0

I have an Acer Chromebook (C720-2802) running Version 44.0.2403.125 (64-bit), Platform 7077.111.0 (Official Build) stable-channel peppy, Firmware Google_Peppy.4389.93.0

All of my bookmarks on each device match up except, I have two folders of bookmarks on my Chromebook that don't show up on my Chromebox.

Why?
1
Add a comment...

Johnna Sabri

▶ Troubleshooting Help  - 
 
Hi, I have a brand new Acer Chromebook I bought last week. It crashes whenever I'm on Facebook, Huff post, using Hangouts and I have to restart it. I've disabled all the extensions I have used but why is a chromebook having issues with hangouts? Isn't it all Google?????
1
Graydon Treude's profile photoK. Christopher Carvalho's profile photo
11 comments
 
Well, if it's not working properly, and a powerwash, going into guest mode and disabling extensions doesn't work, what else is left to try.  A USB recovery isn't that difficult, the Chromebook is still under warranty, and if it still doesn't work after the recovery than at least it can be returned under warranty.  A USB recovery isn't going to void the warranty.
Add a comment...

Barry Ward

▶ Troubleshooting Help  - 
 
So is it possible to connect my Chromebook to a WiFi enabled (but not Google Cloud Print ready) printer? I was able to register the "Classic" printer on Google before when I was on my Mac (and can print from My Mac and from my Android phone) but can't seem to do that now, and am a little lost to be honest. All I can do is save as PDF as it can't find my printer.
2
Ron Lusk's profile photoPundalik Nayak's profile photo
5 comments
 
Looking for a similar solution for a Dell C1760NW Wireless Colour Laser Printer. At the moment, I create and edit on a Samsung Chromebox, upload to Google Drive. I then have to go an android device to access Google Drive, then share the document to Dell's Document Hub app. It all works but just not slick. Previously used the printer connect to a Windows based host and Google Cloud Print, just seemed such a waste to have a PC left on to run as a print server. 

I've also tried Twerk and ARC welder on Dell's Doc Hub app without any success.

Any alternative solutions?
Add a comment...

Sander Mooij

▶ Troubleshooting Help  - 
 
Anyone else having trouble with getting comma brackets with normal use of Shift-button? Annoying...

What's the solution? 
1
Sander Mooij's profile photo
4 comments
 
" `è .... 

Ctrl-Shft-Alt+R did the trick: a powerwash where you return to the previous Chrome-version. 

You know what happens with a Powerwash... no more files in you Downloads....!
Add a comment...

Faustino Rodriguez

▶ Troubleshooting Help  - 
 
Since yesterday my Chromebook, usually with an external display in extended mode, always wakes up in mirroring mode.

I set the extended display mode, arranges several windows across both displays (internal and external), after a while of not using it, it goes to sleet and when waking up later, it shows up in mirroring mode.

Before yesterday, it waked up in extended mode as it was before going to sleep

Version 44.0.2403.90 (64-bit) since yesterday, in a Toshiba Chromebook 2

Anybody having this problem?

Regards, Fausto
1
Add a comment...

Andy Rivers

▶ Troubleshooting Help  - 
 
Hi all, just got a Canon pixma mg2950 printer (google cloud ready) and can't seem to hook it up to my chromebook. The drivers it suggests you download are for windows or macs (boo!) and the Google help page just directs you to the Canon US site (i'm in the UK) with no real directions on there. I'm probably being very obtuse but if anyone could point me in the right direction I'd be grateful. Cheers.
1
Lauren Darragh's profile photoGil Greenwood's profile photo
8 comments
 
Lauren, When you bought the printer did you register it? Usually an email and password are required to set up the account. If not set one up then log onto the printers ISP and look for a google hookup. Good luck.
Add a comment...

Simon Ineson

▶ Troubleshooting Help  - 
 
Hey guys, I've installed crouton to a USB device and encrypted it. I've now decided that because the write speed is a bit slow I'd like to remove it and install it to the internal card. 

When I try to remove chroot it tells me the command is unknown (delete-chroot). Does anybody know if this is because of it being encrypted or is it because it's on a USB device?
1
Stephen Gale's profile photoSimon Ineson's profile photo
2 comments
 
Hi +Stephen Gale, thanks very much. Didn't work at first but then I used bash instead of sudo and it worked. Many thanks for your help. 
Add a comment...

sumer carr

▶ Troubleshooting Help  - 
 
I just got this new acer Chromebook 15..  10 days ago. Was able to hook up to my TV just fine to watch Netflix 2 times. Tonight we try and when i start mirroring the screen on TV  the screen is moving up  like its going through credits.. its only the TV.. not the Chromebook it's still. It's the same screen that's on Chromebook.. it's just scrolling up the whole time. I have tried 3 hdmi cables, 4 TVs many different HDMI ports that my PS4 Directv xbox and blue-ray players are working fine on. Going to send this chromebook back tomorrow if this isn't some stupid setting issue  
1
Ron K Jeffries's profile photoStephen Gale's profile photo
6 comments
 
Back to the Original Post...  Try Ctrl+F4 (Full Screen).  This should mirror your default screen on any detected attached screens.  Alt+F4 will swap screens.  If that doesn't work, I'd return on warranty. 
Add a comment...