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Penny Walker

▶ Troubleshooting Help  - 
 
After spending hours and hours trying to get my Canon MG2440 Printer to work, I finally called Canon and was told that Google took quite a few printers off Google Cloud Print because of security issues.  Ack!!  So, buy a home computer w/windows, and use my printer or buy a new printer.  Either way it sucks.   Canon said it could happen again so beware Chromebook users.
3
Jay Lee's profile photoPaul Weston's profile photo
13 comments
 
+Jay Lee that's useful to know thanks and I hadn't really considered the implications. I only have limited printing needs so chose the easy route I'm afraid. The cups - connector looked like it needed more effort than I was willing to put in.

At least other users know that there are various viable solutions available. 
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Conrad Bondarek

▶ Troubleshooting Help  - 
 
My Chromebook Pixel (2015) seems to be acting strangely by turning itself off from sleep mode after a while. This happens both when I leave the screen open as well as when I close it - here it should just go into sleep mode straight away, right?

It's plugged into power so it's not like it has to shut off due to low battery. Also, there seems no fixed time at which it just goes off. Sometimes less than an hour later I lift the screen and all I see is black. I need to actually press the power button to get it back to life, and after logging in it says it wasn't shut down properly and whether I want to "Restore."

Any ideas what could be causing this?
1
Patrick Lerou's profile photoConrad Bondarek's profile photo
8 comments
 
Not sure. If I close it for a short while it wakes from sleep. But if I leave it closed for several minutes it just turns itself off.

Not sure whether Google's warranty is global. Knowing my luck I'd probably need to take it back to where I bought it...
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David Templeton

▶ Troubleshooting Help  - 
 
I've installed a new SSD into my Samsung 300M chromebox (for meetings). The old SSD was a 16GB SanDisk, and I replaced it with a unit in the same SSD family that was 64GB.

When I restore the software onto it, the restore completes successfully, and the device boots fine the first time. When I reboot the device the first time after it's initial boot, it hangs when starting up the Hangouts kiosk app. It returns to the regular ChromeOS UI and says "the cryptohome for the kiosk application could not be mounted."

Does anyone have any suggestions on how I might fix this issue, or what the cause might be? Thank you.
1
David Templeton's profile photoJames Kissel's profile photo
3 comments
 
+David Templeton That suggests that either a) there is a hardware compatibility problem with the new SSD
or
b) something is wrong with the recovery process or s/w target of the recovery process.

Buying a different brand/size of SSD might resolve a)  

I don't have any suggestions as to how to resolve b)  You could try to use your recover image on your original SSD.  The problem is, if it fails, you don't have a fall back to a working configuration.
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Christopher N

▶ Troubleshooting Help  - 
 
I have the Acer Chromebook 13 (1080p) and am having troubles with my Bluetooth headphones. They tend to stutter, making them less than pleasant to use. I was wondering whether this was an fixable issue or just a problem between the ARM powered K1 and Chrome OS.
1
Christopher N's profile photo
 
Was able to fix by powerwashing and disabling a few extensions.
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Bret Ancowitz

▶ Troubleshooting Help  - 
 
I'm having some bluetooth issues with my Pixel 2.  No matter what device I pair, the sound quality is "low" phonecall level sound.  Randomly it'll be high quality, but it usually pairs low.  When I stop watching a video, it chirps as if ending a phonecall.  Anyone know a way around this?  
1
William Parmley's profile photoBret Ancowitz's profile photo
9 comments
 
+Jonas Buack Sadly, changing the microphone to internal (where it already was) didn't make a difference.  I repaired the headset twice and, magically, the second time it worked (for now).  Will keep everyone up to date...
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Ted Romer

▶ Troubleshooting Help  - 
 
Sad that I can't figure out the magic to get my Chromebook to see my Android as a media device over USB. It magically worked once, and then magically stopped working.
1
Frédéric HOULET's profile photo
 
Hello Ted, sounds like an Android problem to me. When you plug your phone you will have a message in the status bar or on your telephone screen to grant access to the internal memory.
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Pundalik Nayak

▶ Troubleshooting Help  - 
 
Lag, mouse freeze, crash to reboot problems!

I'm running a Samsung Series 3 Chromebox (New Edition 2013) with 24 inch dual screen (spanning desktop) set-up connected via DisplayPort connectors (one cable per monitor).

The problem arises when I load multiple Chrome tabs with heavy weight pdfs and multiple Google docs open. I wouldn't regard the work as processor demanding but perhaps memory heavy. Its research work, where I need to have open multiple GDocs/websites/pdfs open at the same time to reference. Occasional run Google Music or a YouTube video in the background.

Sometime the mouse cant be moved across to the second half of the desktop or completely freezes momentarily. On a couple of occasions one screen has flicked to black, then back on, after three loops of this, the Chromebox reboots. Checked for loose connections but wouldn't expect that this would cause a reboot.

The Chromebox runs very light with few additional apps or extensions installed.

The system is stock, no hardware mods, on a wireless USB keyboard and mouse adaptor plugged in.

Any suggestions on improving performance?

Thanks!
1
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Chris Robato's profile photoPundalik Nayak's profile photo
10 comments
 
Hi all, yes this is an old Series 3 Chromebox with the B840 processor. Cleared the browser cache, enabled the swap file and trying out The Great Suspender. All seems to have resolved the issues of sticky mouse and reboots. Going uninstall The Great Suspender when I start the next research project to see if it really required, as I prefer to have minimal extensions installed. Considering a RAM upgrade. Just need to find a teardown guide for the white box version of this Chromebox. Thanks for all the advice!
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Kenny Strawn

▶ Troubleshooting Help  - 
 
By far the worst #ChromeOSCanary  bug I've ever reported...
6
Stephen Gale's profile photoStuart Bleeden's profile photo
9 comments
 
+Stephen Gale Oh yeah, all versions. They made it available to downgrade from Dev or Beta without reflashing(you still have to powerwash) over a year ago. 
But at least as of March, if you wanted to downgrade from Canary, you had to flash the whole system clean using a usb drive(or sd card).
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Johnna Sabri

▶ Troubleshooting Help  - 
 
Hi, I have a brand new Acer Chromebook I bought last week. It crashes whenever I'm on Facebook, Huff post, using Hangouts and I have to restart it. I've disabled all the extensions I have used but why is a chromebook having issues with hangouts? Isn't it all Google?????
3
Graydon Treude's profile photoK. Christopher Carvalho's profile photo
11 comments
 
Well, if it's not working properly, and a powerwash, going into guest mode and disabling extensions doesn't work, what else is left to try.  A USB recovery isn't that difficult, the Chromebook is still under warranty, and if it still doesn't work after the recovery than at least it can be returned under warranty.  A USB recovery isn't going to void the warranty.
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Barry Ward

▶ Troubleshooting Help  - 
 
So is it possible to connect my Chromebook to a WiFi enabled (but not Google Cloud Print ready) printer? I was able to register the "Classic" printer on Google before when I was on my Mac (and can print from My Mac and from my Android phone) but can't seem to do that now, and am a little lost to be honest. All I can do is save as PDF as it can't find my printer.
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Ron Lusk's profile photoPundalik Nayak's profile photo
5 comments
 
Looking for a similar solution for a Dell C1760NW Wireless Colour Laser Printer. At the moment, I create and edit on a Samsung Chromebox, upload to Google Drive. I then have to go an android device to access Google Drive, then share the document to Dell's Document Hub app. It all works but just not slick. Previously used the printer connect to a Windows based host and Google Cloud Print, just seemed such a waste to have a PC left on to run as a print server. 

I've also tried Twerk and ARC welder on Dell's Doc Hub app without any success.

Any alternative solutions?
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Ulf Gustafsson

▶ Troubleshooting Help  - 
 
I've have an old Dell Inspiron mini 1011. It came with windows, but I've had hackintosh, a number of linux version, windows again and now the other day I installed Chromium OS. I've tried a couple of versions but none of them will make my wireless network work. I've scouted the entire internet, but haven't found no solution. Any ideas? I thought about getting myself an external wifi adapter but I read somewhere that it won't work. 
1
Ulf Gustafsson's profile photo
4 comments
 
Tried Chromixium. Unfortunately with no luck. Guess I'm screwed.
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Kenny “KitkatRai” Rousseau

▶ Troubleshooting Help  - 
 
 
When I use my bluetooth headset on my Acer i3 Chromebook it will kill my internet, it ONLY happens when connecting via bluetooth and happens EVERY time I try this, I'm not sure WHAT the problem is, I just know that now bluetooth + my Chromebook = bad, has anyone else been experiencing problems with bluetooth on Chromebooks or ChromeOS?
1
Erik Haber's profile photo
10 comments
 
+אלי גלוחוב all it was was to unpair any other devices that might be paired with your bluetooth speaker, so that only your CB is paired and connected. I also even turned off bluetooth on my phone for good measure lol. And then, even after all that, the connection is better but still drops out sometimes I'm sort of coming to the conclusion that bluetooth sucks on Chromebooks so far, or isnt that reliable anyway, or at least on mine haha
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Andy Lord

▶ Troubleshooting Help  - 
 
Does anyone know if it is possible to get to the shell when you have a TPM error?
1
Mike McLoughlin's profile photoAndy Lord's profile photo
2 comments
 
I think my Samsung is beyond that. I want to install another ROM which ignores the TPM but can't get to the shell.
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John Yoo

▶ Troubleshooting Help  - 
 
I have a Toshiba Chromebook 2.

Recently I noticed that my screen stays on even after I left it for more than a half hour.  Is there a way to set or adjust the automatic screen time value?
1
Darko Vršič's profile photoJohn Yoo's profile photo
6 comments
 
Thank you all for your input. I do want to keep all of my extensions. I guess I will need to change up my routine and close the lid. :)
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Richard Bucker

▶ Troubleshooting Help  - 
 
I believe my Nexus 6 Bluetooth is corrupting systems it's paired with. Any ideas on how I can prove this?

I see this, on occasion, (a) when my car's radio refuses to power up until I turn off Bluetooth (b) SmartLock cannot locate my phone (c) ChromeOS devices stop connecting to other Bluetooth devices like my BT speakers or headphones.
1
Robert Wisz's profile photoRyan Loeffler's profile photo
2 comments
 
My Chromebook constantly cannot locate my nexus 6. 
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Sean Fordyce

▶ Troubleshooting Help  - 
 
Google cloud print always says my printer is offline.  But my HP print extension has no problems finding my printer.  Is there a  way to fix this offline problem?
1
James Welbes's profile photoAndrew Malcolmson's profile photo
5 comments
 
HP has (or had when I worked there until 1.5 years ago) phone support for Cloud Print and Chromebooks.  Unlike for printers on Windows or Mac where you have to pay if the printer is over 1 year old, calling the 'Cloud Print' department is free.
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Lauren Nash

▶ Troubleshooting Help  - 
 
I just brought this HP Chromebook 14 Tegra K1 on Friday, is it normal for the music to pause sometimes when I play it and make a static like noise? It starts playing again, buts its a little annoying. Also my web pages will crash, but I guess that's due to limited ram. 
1
Angelina Wedam's profile photoLauren Nash's profile photo
18 comments
 
morning
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Dean Wallace

▶ Troubleshooting Help  - 
 
So with smart lock enabled and paired with my phone, I get a notification every time I 'smart unlock' my chromebook.  The notification on phone/watch is from Google Play Services, and I can block notifications if I choose, but I'm wondering if that's wise, since its Play services.
1
Terry Lee's profile photoDean Wallace's profile photo
3 comments
 
Think I'll give it a go then.. cheers
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Rodney Arnold

▶ Troubleshooting Help  - 
 
Bookmarks question...

I have an HP Chromebox (CB1-014) running Version 44.0.2403.125 (64-bit), Platform 7077.111.0 (Official Build) stable-channel zako, Firmware Google_Zako.5219.30.0

I have an Acer Chromebook (C720-2802) running Version 44.0.2403.125 (64-bit), Platform 7077.111.0 (Official Build) stable-channel peppy, Firmware Google_Peppy.4389.93.0

All of my bookmarks on each device match up except, I have two folders of bookmarks on my Chromebook that don't show up on my Chromebox.

Why?
1
Rodney Arnold's profile photo
4 comments
 
+Jeff Roach​ scratch that. Refreshed Chromebook and it put the deleted links back in my "other bookmarks" folder to match Chromebox and Moto X. Trying to figure out which one is trumping the others. 
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Javonne Winston

▶ Troubleshooting Help  - 
 
i have an asus chromebook c300 that will not connect anything to bluetooth except my phone which is useless. ive tried several sets of bluetooth speakers and the chromebook cant seem to find it. Ive had this cb for about 6 months and bluetooth has never ever worked on it. has anyone ese had this problem and if so how do i fix it?
2
Terrance Henry's profile photo
 
Try this: power off your Chromebook. Power it on. DO NOT SIGN IN. Try pairing the device as normal by enabling Bluetooth and start the pairing procedure. See if the chromebook finds the device. Once found and paired THEN proceed to sign into your Google account.
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