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Kendall England

▶ Troubleshooting Help  - 
 
Are there any chromebook or chromebox models that can't be running the latest version of ChromeOS?  Will Google stop updating a model when it reaches end of life?
1
Jason Hall's profile photoMike McLoughlin's profile photo
3 comments
 
I predict these are just guides and updates will still happen - they just won't be guaranteed to happen.
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Paul Peinado

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I am unable to unmount  three zip files that I have open. I have restarted my chromebook several times but they just don't go away. I realize that they are mounted like drives. If I click no the icon to unmount nothing happens. Has anyone encountered this before? I am using a new Acer chromebook 13.
1
Paul Peinado's profile photoReinoud de Lange's profile photo
6 comments
 
Rename and reboot?
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chazzer007bond

▶ Troubleshooting Help  - 
 
I have a HP Chromebook 14, and occasionally the speakers will go crackly. Also when using google hangouts to video call someone, I apparently sound like an "alien", I just put this down to poor internet connection and latency issues but nonetheless, would be useful to know if anyone else has had a similar problem? 
1
Bin Wang's profile photo
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Justin Wade

▶ Troubleshooting Help  - 
 #HP
 
my hp Chromebook's volume keys have stopped working all it will do is mute and un-mute when i try to use the volume keys on the computer. i tried resetting the computer nothing changed.
1
Dymphe Perry's profile photoJustin Wade's profile photo
5 comments
 
Yes
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Tcherry THOREST

▶ Troubleshooting Help  - 
 
I have a problem with Play Books on my Chromebook and its cookies! 😭

Hi fellow Chromies, since a few day, every time I want to open a book via the Play Books Chrome app I get a message asking me to allow cookies for Google Books. The problem is that I have never disabled them! Even after following Google's instructions to solve the problem, nothing changes! I need to try to open books on Chrome for Windows to see if it Chromebooks only.

Have you encountered the same problem?
2
Tcherry THOREST's profile photoLarry Brown's profile photo
5 comments
 
+Tcherry THOREST Great!  I'm glad it worked for you.  :)
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Stephen Hazlett

▶ Troubleshooting Help  - 
 
Hey folks! Quick/odd question. My Fiance' is one of those Extreme Couponers. She needs a new laptop and i was going to buy her an older macbook but id prefer to get her a chromebook. Coupon sites always want you to download some funky coupon driver in order to print.  Does anybody have any experience printing coupons from their chromebook? Thanks!
2
Stephen Hazlett's profile photo
6 comments
 
Update to my Chromebook/coupon dilemma. I went ahead and just bought her an older black macbook. She loves it and it prints coupons just fine. So far. I don't ever see myself purchasing a brand-new Mac (too expensive for what we do online) and windows... Well windows is just too glitchy. I work IT and I can't believe how many problems I see on a day to day basis with brand new Windows machines. Older macbooks or new Chromebooks for me from here on out. Windows 10 tech preview I'm testing is promising but it's still windows.
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Brian Donner

▶ Troubleshooting Help  - 
 
Anyone here in the community with a Samsung ARM version Chromebook having internet issues since the most recent Chrome OS (version 40.0.2214.93) update?  I lose wifi connection constantly now.
6
Sam Rothermel's profile photoKevin Darling's profile photo
15 comments
 
I ran into this problem with the update to 40 on my Samsung 303. I tried all the usual troubleshooting. I even tried beta channel, but it's still broken there in v41. What worked in the end was using the stable channel recovery media because it backed it to version v39. But you have to avoid logging off or restarting to prevent the automatic update. Now, I just have to monitor the Google forums for word of a bug fix.
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João Victor Schiavo

▶ Troubleshooting Help  - 
 
Can someone help me with this guide?

I want to update to Canary, but I keep getting an "update failed" error =(

http://strawn-04.blogspot.in/2013/12/chromebook-howto-update-to-hidden.html
1
Robb Weeks's profile photoCraig Tumblison's profile photo
2 comments
 
Hey all,

Yes, the command has changed :)

This article has been updated with the new command. Please try again and see if it works.
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Michael Gregov

▶ Troubleshooting Help  - 
 
Having an issue with my Acer C710

I have it connected through a KVM Switch to large monitor and keyboard, which work fine when my laptop screen is open.

The issue is when I close the lid.  The system goes to sleep and cannot be awakened until I disconnect the video cable.

I have tried using Keep Awake ext.  which worked great until one day when I needed to take my chromebook with me on a business trip.
I disconnected it from the KVM and when I reconnected it, that is when this issue started.

I don't think it has anything to do with the KVM since both the mouse and keyboard work fine when the lid is open.

Anyone have any ideas?

Here is the version of Chrome OS I am using.  
Version 40.0.2214.93 (64-bit)
Platform 6457.83.0 (Official Build) stable-channel parrot
Firmware Google_Parrot.2685.37.0
3
Patrick Lerou's profile photo
 
https://plus.google.com/102738107721564725387/posts/Hcv8VxLWkS9
https://greenido.wordpress.com/2012/12/30/how-to-prevent-your-chromebook-from-going-to-sleep/

The hacker way

Login with the admin user.
Open a terminal by hiting CTRL+ALT+T
Type the following
shell (to drop into a standard bash shell)
sudo stop powerm – to disable sleep when lid is closed. You could go with the longer version of: sudo initctl stop powerm but there is no reason to type more…
sudo stop powerd – to disable all other power management features.
Now logout from the menu – But do not restart!
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Ron McLean

▶ Troubleshooting Help  - 
 
I was relying on the files app to automatically sync my recent google docs offline. When I was offline I tried to launch a google docs file from the offline folder in my files app.  The document could not open although I could see the file listed, message saying "google docs not available.  It eventually worked when I went back online and launched the Google Drive app and it synced, then back to offline mode.  I am thinking that the Google Drive app does and more complete sync than the Files app.
1
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Zsolt Papp

▶ Troubleshooting Help  - 
 
I am looking for a Toshiba Chromebook 2 4GB (UK) version but it looks like its an impossible mission. Is there anyone who can help me to find one?
1
Philip Whitford's profile photoZsolt Papp's profile photo
11 comments
 
+Philip Whitford I just called johnlewis.com. They said the same, middle of March.
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Teaching online class and trying to help student: unsure of model

"Every time I go to this website, my Chromebook shuts down. This does not happen when I go to Facebook or gmail. Ideas?"

General ideas or thoughts anyone?
1
mxwp derfman's profile photoKen Yeh's profile photo
8 comments
Ken Yeh
 
+***** LOL!

True story: I had a student bring his CB in saying, "I can't access any websites for school." I take a quick look through his browser extensions and notice one with the description: "Blocks all websites except those that you allow in the whitelist." I ask him why he has that and he says, "A friend (it's always a friend) installed it, saying that it would allow us to bypass the web filtering."

...
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Bryan Davis

▶ Troubleshooting Help  - 
 
I was just trying to create an application shortcut to a website I've been going to a lot lately, but they seem to have removed the option from the tools menu.  Have they removed the functionality entirely?  I'm going to be irritated if I can't add my own shortcuts any more.  Thanks in advance for your help.  [Beta release]
2
Patrick Lerou's profile photoDerrick Johnson's profile photo
4 comments
 
Yep, disappeared for me as well. Rather annoying. This is the first mention that I have seen of anyone else wondering what happened to the feature.

Version 41.0.2272.65 beta
Platform 6680.43.0 (Official Build) beta-channel nyan_big
Firmware Google_Nyan_Big.5771.63.0
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Scott Collier

▶ Troubleshooting Help  - 
 
My c710 isn't recognizing/seeing my usb 2.0 laptop cooler audio device.
It powers the fan and I can hear a power up thump in the speakers when powered up.
Anyone have an insight?
1
David Li's profile photoScott Collier's profile photo
2 comments
 
It had been noted as a usb plug device and audio was routed to it's speakers. Now it is not.
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Coralie Campobasso

▶ Troubleshooting Help  - 
 
 I lost my app launcher folders a couple of weeks ago and have been waiting for them to reappear as it has happened before for short periods.  I really don't want to reorganize the dozens of apps into folders if there is another solution.  Can anybody tell me anything?  I'm on Beta.

Thanks.
1
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Philip Clifford-Brown

▶ Troubleshooting Help  - 
 
Developer mode boot screen problem

Through some combination of keyboard wizardry I've managed to get the developer mode boot screen to display in Spanish. Perchance does anyone know the correct keystrokes to change it back to English?
1
Matt DeVillier's profile photoPhilip Clifford-Brown's profile photo
2 comments
 
Thanks +Matt DeVillier  - that did the job!
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Don Fisher

▶ Troubleshooting Help  - 
 
Greetings. Since the recent Stable channel update I am getting lots of "aw snap" failures on pages. I don't have more than 2-3 tabs open. I have powerwashed to no avail, deleted extensions, etc. Any suggestions?
Version 40.0.2214.114 (64-bit)
Platform 6457.94.0 (Official Build) stable-channel falco
1
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Michael Gregov

▶ Troubleshooting Help  - 
 
Still trying to figure out how to keep my Acer C710 from going to sleep when i close the lid.

I have tried Keep Awake ext. and still no luck.  

As I have stated before, it was working fine on version 39 stable.
I disconnected it from my KVM switch.  There was an update to version 40 stable.  I reconnected the KVM and that is when it stopped working.
3
Scott Collier's profile photoJim Dantin's profile photo
4 comments
 
If you really want to prevent it from sleeping, you could pop off the screen bezel and remove the little magnet (left side of bezel) that is used to sense when the lid is closed. 
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Tim P

▶ Troubleshooting Help  - 
 
I've been noticing an issues with CB2 today. When i close it and then open it, the browser closes and pops back up asking me to restore. Is it normal from the chromebook to disconnect from the wifi when it closes? If so, can this be fixed?
4
Tim P's profile photoBlair Jones's profile photo
13 comments
 
+Rod Moore I don't have that setting either. HP14, stable v. 40 (recently updated). Sometimes on wake-up the wifi doesn't, although it seems to think it has; I just dis- & re-connect & live with it.
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Tom Sutherland

▶ Troubleshooting Help  - 
 
HP11 WiFi problem solved using the steps here:

https://support.google.com/chromebook/troubleshooter/1257251?hl=en  
I've recently had real problems with the wifi connection on my HP11 - it would constantly lose the wifi connection, none of my other devices (including other chromebooks) had this problem. I tried a powerwash and changing channels but nothing helped.

But after clearing my browsing data and clearing the domain name system cache everything is flying along.
7
1
Tom van Bodegraven's profile photo
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