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Though the brands understand the importance of providing excellent customer support but sometimes they commit the 5 most common mistakes which are easy to avoid but always prevent them from offering stellar customer service. Read more here.

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Instant support is all about providing a delightful customer experience. If you want to offer live chat assistance and avail all its benefits then you must understand the customer support metrics that can help you to achieve your goal of offering excellent service. Read more here.

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Finally you have decided to offer live chat assistance to your website visitors! But getting convinced to use live chat software is just the first step. Your maximum time will be gone into choosing the right vendor which provides the best live chat solution that suits your business. So, here is the checklist for you.

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Now you can easily connect Facebook with REVE Chat for providing multi-channel customer support and better engagement. It adds live chat service on your Facebook company page and through Facebook Messenger, customers can directly chat with your support team. The support agents will receive and reply to the Facebook messages from REVE Chat dashboard.

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Un año más, todo el equipo de HBD Consulting (www.hbdconsulting.es), empresa líder en soluciones #upselling para el sector hotelero y turístico, estará presente en la feria internacional de FITUR, que se celebra en Madrid del próximo 20 al 23 de Enero, y nos gustaría visitarte para presentarte nuestros proyectos basados en un modelo a éxito, y los diferentes cursos de formación especializados que impartimos.

Para más información puedes contactar directamente conmigo en: alejandro.francino@hbdconsulting.es, o bien enviando un email genérico a info@hbdconsulting.es.

No lo dudes; #hbdconsulting es tu consultora de referencia en #upsell. #hoteles, mas de 50 proyectos hasta la fecha, y más de 20 millones de Euros generados para nuestros clientes.
"HBD consulting es una consultora para hoteleros, por hoteleros".
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10 Barriers to Outstanding Customer Service

More often than not, to make our customers happy we just need to remove things which stand in the way of effective and positive communication between us as companies and our clients. Here's 10 most common and most significant mistakes that should be avoided in customer interactions to ensure outstanding customer service: http://goo.gl/t2pVjo #custserv
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After implementing many #Upselling projects in different #hotels, I have realized that one of the most difficult aspects to deal with, is the perception of change that some of hotel management may have.. The resistance to implement new things and ideas in their hotels.. They want to get different results by doing same things, when it is all the way around.. If you want to achieve amazing results in any project, you have to try new things, absolutely different than the ones you have been doing in the past, " thinking outside the box" . For more information about Upselling projects for hotels email: alejandro.francino@hbdconsulting.es.
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A Guide to Perfect Customer Service, or How to Reach a Customer Service Nirvana

In the Age of the Customer, caring for your customers and making them happy should be your company's first priority. This blog post offers a 6-step guide that will help you in delivering superior customer service: http://goo.gl/cW33n0 #customerservicetips
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