Can anybody point me to good reference sources on "start of the art" thinking for organisation design of IT functions in companies?  I've seen "Strategy, Planning & Architecture", split from "Projects & Change" from "Running, Service & Support".  I've also read of the emergence of Business Relationship Managers to channel business demand for IT, but are there any other patterns of organisation that are deemed to be effective?

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+Suresh GP will be discussing the adoption of ISO/IEC 20000 in non-IT organisations in India on the third episode of SHIFT's ITSM India podcast this Saturday (October 19) at 11:30am local time 
Guests for the event will be Padmashree Rao and Nandakumar Shamanna

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Read the latest from +Sharon Taylor on the SHIFT website "We talk a lot about commodotized services and much of it is about ecomonies of scale, affordability, and necessity.  What we fail to see is that now commodity and critical are becoming synonyms."

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Don't miss +Phyllis Drucker's lastest post on SHIFT - 'ITIL - is it as successful as we hoped?'

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A review of the ITSM13 event held by QAI Global in Bangalore earlier this month. Reviewed by +Suresh GP 

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SHIFT is pleased to welcome +Sharon Taylor  as our newest regular columnist. Have a read of her first post "That's so 2013....and that's perfect" and let us know what you think

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Catch part two of +Michelle Major-Goldsmith's trilogy - The one-hour Service Improvement Plan - just published on SHIFT

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THE ITSM India team are getting together on Wednesday August 21 at 2:30pm IST to discuss the future of ITIL and ITSM training in India.
Add the event to your calendar here 

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Some great ideas on using your Mission and Vision as driving factors for your ITSM strategy from Phyllis Drucker  in her latest SHIFT  column

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Enlightening article from +Luciana Macfarlane looking at the future of Examination Institutes in the new Axelos world
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