Hi, I'm just wondering if anyone knows of any research, or can share their experience of actual digital take up against the proportion of customers/tenants saying they would use digital services?

To add some context, we have around 70% of our customers/tenants saying they would access our service online under a "digital by choice" approach. We're now trying to work up a business case to determine what the likely take up rate will be, so for example, whilst 7 in every 10 people say they would use the service, in reality it may be 3 in every 10 convert to digital, hence it's less than half those originally responding positively.

Could anyone point me in the right direction please?

Richard

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"Fantastic" "Thought provoking" "Spot On" "Excellent" "Fresh"

These are just some of the words recently used in evaluation feedback to describe the Complaints Management Training we recently delivered for the Housing Quality Network. Please click on the button to learn more. #ukhousing

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Hi - I'm doing some research into patchless housing management operations. I wondered if anyone could point me to any examples of where organisations are currently operating this model, or have in the past? I'm aware of Optivo, but no others at present.

Thanks, Richard

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