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Here's a sample of my new book Managing Online Reputation, a good chunk of which deals with crisis in the digital age. The sample looks at social and environmental threats. I'd love to hear your thoughts; equally, please do share with anyone interested in the topic. Thanks!

Management by Meat-Axe

One of the more frequent questions I get as a crisis manager is, “What are the best practices for laying people off, executing cutbacks or rightsizing?” (No, Target did not call me.) Management expert Tom Peters calls these management maneuvers “corporate capsizing.” The answer is pretty simple: There really aren't any. Having been involved in a number of these exercises executed by really smart people in various industries over the years, I can report that management, management schools and the business community in general don’t have a clue, nor do they seem to want to have a clue about the impact of huge, meat-axe-like employment cuts.

https://www.linkedin.com/pulse/management-meat-axe-jim-lukaszewski

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Some jottings on the Hong Kong government's communications response to Occupy Central

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The Lexicon of Trust Busters – Part V

1.  Underrate Negative Emotion:  The more we adversely affect others’ perceptions, lifestyles, or expectations in negative ways, the more likely they are to react emotionally and negatively.  The relationship of trust can mitigate only so much potential damage from negative circumstances.

Read more: http://www.e911.com/ethical-expectations-leadership-trust-busters-volume-v/

The Lexicon of Trust Busters – Part 2

Continuing from last week...

Trust is fragile. Experience demonstrates that a bond of trust, once broken generally makes re-establishing a relationship tougher. The challenge is to identify those behaviors and attitudes to avoid that can fracture the bond of trust. These examples are generally pretty obvious, yet happen far too often. 

http://www.e911.com/ethical-expectations-leaders-trust-busters-volume-ii/

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A new blog post: The Grand Crisis Response Management Strategy: aka The Golden Hour
http://www.e911.com/thegoldenhour/

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New post: How +MalaysiaAirlines could have regained control of the #MH370 crisis using social media 

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