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20 Shocking Customer Service Facts and Stats

Are you still not taking customer service and customer experience seriously? If you haven’t made outstanding customer service a top priority at your company yet, these 20 shocking statistics and facts will make you think twice: #customerservice
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I am wondering if there are more innovative ways to reward loyal clients than just to offer discounts on repeat consulting assignments and referral incentives. The point of my question is to know what clients value most from a consultant as a reward or incentive. Does anyone know of any survey done? Thanks.
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Alexandra Levit's profile photoShobha Ponnappa's profile photo
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That's a good idea Alexandra. As  a further thought, I was wondering if I could form  a sort of Authority Club for loyal consumers where we could have webinars addressed by some big leaders in the field. I am looking to give something that feels exclusive and really like a big reward and a rare reward. What do you think?
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Jeremy Smith

Strategy  - 
 
Six Advantages of Hyperbolic Discounting…And What The Heck Is It Anyway?
Hyperbolic discounting happens when people would rather receive $5 right now than ten bucks in a month. That’s it. People value the immediacy of time over the higher value of money.
Hyperbolic discounting happens when people would rather receive $5 right now than ten bucks in a month. That’s it. People value the immediacy of time over the higher value of money.
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Is this why it makes financial sense for companies to offer lucrative rebates in which you have to mail in the form and wait months for the check?
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Wake-Up: Complacency is a dangerous culture
In a fast-moving and changing world a corporate culture of complacency can lead to a disaster. A corporate culture of complacency ignores opportunities - Torben Rick
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How does the iceberg impact organizational change?

#organizationalchange #organizationalculture  
The iceberg that sinks organizational change. The Iceberg is a strong visualization of what is arguably the essence of change
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Do you lose energy? The energy is in the here and now: be present to make a difference in your life and work! #leadership #presence http://www.leadershipandchangemagazine.com/lose-energy/
Do you lose energy? Are you too busy to notice the present? Are you effective enough? Mindfulness increases your impact.
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Many people live by schedules that don’t leave space to slow down and to be mindfully aware of what really happens. 

http://www.leadershipandchangemagazine.com/awake/

How do you wake up to the present? 
What emerges if I let go of attachment to outcomes and SMART goals? 
You live by a busy schedule - but are you awake? What if you give more attention to what happens right now and don’t force reality into a schedule and goals?
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Creating You Inc. eBook free for limited time. 
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Julia Lewis

Marketing  - 
 
7 Powerful Ideas to Help You Build Customer Loyalty

No business can succeed without attracting and keeping loyal customers. Did you ever stop and think about what makes customers stay with your company and what can force them to switch to a competitor? Here's 7 powerful ideas how you can create a lasting customer loyalty for your business: 
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About this community

The point of this exchange is to share learn and grow. It's okay to share resources and point to examples, but let's keep self-promotion at bay. This community is public so consider anything you share with that in mind.

Chris Voss

Discussion  - 
 
Well the rest of you are trying to survive the drunken, sweaty, portapotty aroma mobfest that is SXSW.  Beginning Saturday I'll be heading off to a breathtaking Cerebral Invite Only intimate gathering of thought leader at Dent Conference in Sun Valley.  Theres a quiet rumor someone named Robert will be there whose been hiding from the internet lately.

I'll be attending an amazing party with Scott Jordan​ and get to experience his place and his wife well regarded cooking I've heard so much about.  I'll be Meerkating live from the events and taking tons of video and photos.  In the end we'll have a awesome document of Dent on Youtube and social media that should entice people to come in droves.

Steve Broback​ sent me the approved list of invites and WOW so many "Founder," "CEO," "VC," names on the list.  I think I'll end up smarter.  I feel honored to be on the list.  I might just have to wear a tie with my shorts.

Evidently Buick/GM are gonna have some really "cool" stuff there and set in a beautiful area.  You can come sit in some nice Sun Valley hot tubs and wash off all that SXSW gunk.

Its not too late come - check out the website!  


http://dentthefuture.com/
Dent explores the magic and science of visionary leadership and groundbreaking success... Learn more about Dent →. VIDEO DIRECTORY. REQUEST AN INVITATION. Sign up for our email list →. BLOG. steve GOODcorps Dinner at Frenchman's Gulch Winery read more. Jason Denter Jessie Woolley-Wilson on ...
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Are you Separated or Connected?
http://www.leadershipandchangemagazine.com/separated-or-connected/ 
Are you a change practitioner or an activist? A leader or a learner? Or, all of the above? We seem to be ready for new connections and mindsets - and willing to contribute to the common good. What do you think? Is the story of separation or the story of connection prevalent in your work?
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Managing a multicultural team for the first time may be exciting but also worrisome. Are they things you should pay attention to? - Yes, and here are they: stereotypes, language level difference and exclusion. Read the article for more information.

#globalization   #leadershipdevelopment   #mutliculturalteam  
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A Guide to Live Chat Etiquette in Customer Service

Effective communication is the key to building customer relationships. How good and effective are your customer service reps when interacting with your customers in Live Chats? Here's a short helpful guide to essential Live Chat etiquette in customer service to pay attention to: http://goo.gl/1ywCI0   #custserv
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Relationship between culture and strategy

#strategy  
Strategy is capability, culture is suitability. This is a bit like horse and carriage you can't have one without the other
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Brian Williams in the Yo-Yo Zone

There has been a moderate amount of jibber-jabber about Brian Williams’ situation, probably about what the situation deserves. Lucky for him, there have been an enormous number of significant and newsworthy events about the news business during the week when he would have occupied almost all the headlines otherwise. He’s one lucky dude.

Let’s just talk about the things that really matter in the Brian Williams saga.

https://www.linkedin.com/pulse/brian-williams-yo-yo-zone-jim-lukaszewski
There has been a moderate amount of jibber-jabber about Brian Williams’ situation, probably about what the situation deserves. Lucky for him, there have been an enormous number of significant and newsworthy events about the news business during the week when he would have occupied almost all the headlines otherwise. He’s one lucky dude.Let’s just talk about the things that really matter in the Brian Williams saga: He lied, probably more than once...
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15 Powerful Ways to Improve Customer Service

Providing outstanding #CustomerService is not only crucial to selling products or services but also to building a loyal customer base.This Infographic shows you 15 simple yet powerful ways to dramatically improve customer service at your business, no matter the size or industry: http://goo.gl/Cjx651 #custserv
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The methodology to #Business #Segmentation is reasonably similar to the way for consumer markets. Online buy market research reports from one of the most leading and trusted market research firm.
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In Palm Beach County Florida, Ross Engineering provided civil streetscape engineering plans for the milling and resurfacing of the Yamato Road entrance with Brick Pavers in lieu of the existing pavement. New sidewalk was designed and constructed to meet ADA and city streetscape requirements for handicap ramps. Signing, marking and stripping plans were developed to match into the Florida department of transportation (FDOT) roadway, as per FDOT criteria. During construction our engineering inspectors observed construction, performed testing, reviewed as-builts and certified the project complete with the City of Boca Raton, FDOT and Palm Beach County. This streetscape engineering project involved beautification and traffic calming for this large elderly community in Palm Beach County.
hired as the streetscape engineering consultant for the broken sound gated community in Boca Raton FL to provide paving, grading, drainage and permitting
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