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What's the greatest challenge Voice of the Customer (VoC) managers face? http://bit.ly/5radical

#voc #collaboration 

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Your summer vacation can teach you a lesson about the customer experience.

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Following up on customer after a complaint has been resolved is not just important, it is beneficial for an organization and impacts positively on their business in a number of ways

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Engaged and fulfilled employees are important for a great customer experience. Find out how to create the type of engagement that leads to great Customer experiences.

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Watch angry customers mob an airline manager because he was rude to them. Don't allow your customers get this upset.

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[Free White Paper]" Deepening Customer Relationship with Social Media”. Customer Experience Management (CEM/CX) has become a new differentiator for success in business". Companies are increasingly using social media to improve their engagement & experience with customers. Download our latest white paper on "Deepening Customer Relationships with Social Media" & know how industries like retail, CPG and telecom are investing in social media to engage with customers and improve their CEM: http://bit.ly/1JqcQPb
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CMI Customer Management Insights, informazione e formazione per  Customer Experience. Il piano editoriale 2016 , tre formule di abbonamento www.cmimagazine.it/abbonamenti
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CMI 2016
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Top #CustomerExperience Trends for 2016

Within recent years customer experience has become the key brand differentiator and a way to win over the competition. Have you already made plans for improving your customer experience in 2016? Watch out for 5 major customer experience “must-do’s” for next year and stay in the trend: http://goo.gl/Veewzv 
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What if you could turn a bad customer experience into a career of excellent experiences? 

#customerexperience   #customerservice   #customer   #customersatisfaction   #marketing   #reviews  

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Is your website mobile optimised?  Google is making a major update to its mobile search algorithm today that will change the order in which websites are ranked when users search for something from their phone.  The algorithm will start favouring mobile-friendly websites and ranking them higher in search.   Websites that aren't mobile-friendly will get demoted.  Having a mobile-friendly site is also vital nowadays for creating great customer experiences as more than half of online traffic now comes from mobile.  Google is putting 'Mobilegeddon' in place as it wants users to have a good experience whenever they click on a mobile link.  Read this article for more insights into mobile customer experiences.   #Mobilegeddon   #CustomerExperience   #mobilefriendly   #Website  
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