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Technology is advancing really quickly. Check out these 6 recent tech advances, and how innovative brands are using them to improve Customer Experience (CX)

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You are creating a customer service culture in your organization. All employees have been trained on what values and ideals are expected from them. Congratulations!

But how do you reinforce this culture and keep it fresh on the minds of employees weeks and months after the trainings have been concluded?

Here are 4 practical methods to achieve this >> https://bit.ly/2IqwkHp

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#New big update: Helprace now has Community Activity & Community Moderation! Another reason to sign up today! https://helprace.com/blog/keep-track-of-community-activity-moderation-in-helprace

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How Instagram Story Can Improve Your Customer Experience

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Millennial customers are an enormous commercial force to be reckoned with, commanding both trendsetting power and tremendous spending power as well.

The banking ecosystem has finally realized that they can no longer ignore the millennial customers and this article highlights 4 things banks can do to satisfy and win the loyalty of Millennial customers

https://bit.ly/2qUrYBK

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Customer engagement is the capstone of customer experience management. 3 tests for strongest trust and relationship-building:

a) Get Real: Is there mutuality of “what's in it for me” and balanced ratio of substance relative to sizzle?

b) Get Aligned: Are communications aligned with customer experience realities and premature roll-outs of any kind prevented?

c) Give Value: Does your offer continue providing value to customers post-purchase?

https://clearactioncx.com/customer-engagement-capstone-customer-experience-management/ #CustomerEngagement

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All set for the year? Here are 15 cool ways Helprace can help you scale your support in 2018:

https://helprace.com/blog/top-15-ways-to-scale-your-support-in-2018 #helpdesk #support #tools

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The Customer Experience, Servitization Business Models and IOT – Part II by @RicardoSGulko http://customerthink.com/the-customer-experience-servitization-business-models-and-iot-part-ii/ via @CustomerThink

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The Impact is Now! The CX Touch Point with Servitization, IOT, and Transformation – Part I by @RicardoSGulko http://customerthink.com/the-impact-is-now-the-cx-touch-point-with-servitization-iot-and-transformation-part-i/ via @CustomerThink
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