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Max Minzer
owner

■ Other Discussions & Help  - 
 
Heads up - feature that was a waste of Google+ real estate and never used by public (and even most active G+ users) is now gone.

By +Darren Shaw 

#googlepluslocal  
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Andrew Sawyer's profile photoMax Minzer's profile photo
3 comments
 
+Andrew Sawyer​​ that "Locations" feature is showing where people in your circles are exactly (if they choose to share that - which is something that not a lot of people do).
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Trevor Spielman

✆ Listings & Maps  - 
 
How much impact would it be if a client has a current business ranking in the local pack (Avon sales), but now wants to use that same address for a completely different business (Real Estate Investment)? By the letter of the law (ALL HAIL GOOGLE!) that's against their guidelines, but if they're both service area based businesses and set up that way, would it truly be against the guidelines?
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Trevor Spielman's profile photoMax Minzer's profile photo
6 comments
 
Two separate businesses. Two separate categories. Don't see any issues.
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Maxine Tubbe

■ Other Discussions & Help  - 
 
I received an email with stats from YellowPages.  It seems to "prove" that YP outperforms Google.  The list even includes the client's own website (as a referral?).   But where are they getting these stats? What do they actually mean?  What is the time frame?  

When I look at Google Analytics for the last YEAR there were only 14 referrals from YP - for the whole YEAR!   So what is this 167 visits referring to compared to Google's 29?

I just want to be certain I know what this is before I talk to my client.  So, any help would be appreciated.  I can just show him the Google Analytics reports, but he isn't tech savvy. How would he know which report is truthful - YP or Google.  

TIA
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Maxine Tubbe's profile photoChris Barnard's profile photo
5 comments
 
YP is like TP. The hard scruffy rough type.
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Nina Li

❞ Reviews  - 
 
Anyone who knows a good way to leave a g+ review on a mobile device? There are 2 ways can be found online. One is using Maps app and customers need to do a search to get to the right place. Another one does not seem to work on my chrome brower - no pencil image could be found. I do not think the first solution would work well as it looks too complicated to me. So if no easy simply way to do this, we can only ask clients to do it on a computer with the direct review link? Any thoughts?
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Nina Li's profile photoTony Wang's profile photo
3 comments
 
Are you sure the 2nd method (Mike B's) doesn't work? It's not perfect, as it's showing a desktop search on a mobile device, so kinda small, but it works for me.

One thing I just started doing is to print a sheet for the business to display that requests a review and has a shortened link and also QR code which takes them to that search so they can leave a review (and also do the same for Yelp, if applicable).

Sure don't know why Google disabled the review option for mobile, though.
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Reeva Cutting

■ Other Discussions & Help  - 
 
Can anyone share what tools they are using to track shifts in mobile rankings for their clients following the update that's rolling out? Authority Labs expect you to either increase your plan and duplicate your domains, or remove your clients and readd them to include mobile rankings but this removes all historical data and starts from now which is useless. Thanks!
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Max Minzer's profile photoRichard Hornsby's profile photo
5 comments
 
I installed the Google Mobile Update dashboard for Google Analytics. It seems to work pretty well. https://www.0ptim1ze.com/mobile-analytics-dashboard/
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Mark Taylor

☛ Local Website/Pages  - 
 
Is anyone expecting today's this week's Google algo update to impact, albeit indirectly, on the local 3-pack search results on mobile devices?

I'm thinking that whilst local search results may be a different algorithm, surely mobile-friendly websites will at some point be a consideration for mobile local search.
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Jordan J. Caron's profile photoMark Taylor's profile photoMichelle Stinson Ross's profile photo
4 comments
 
Thanks everyone. I'm in the UK and still can't see any impact of this algo update. Has anyone seen or read of anyone having seen any changes so far?
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Max Minzer
owner

✆ Listings & Maps  - 
 
Great resource!
Best Search Operators for Digging up Duplicate Local Citations for some of the major listings by +Phil Rozek.

I would also like to mention N.A.P. HUNTER chrome extension - http://goo.gl/9Zs6zd - from +Andrew Shotland and Co. which is useful for finding (and exporting) citations, including some duplicates. Can mix-and-match search operators for specific sites.
To claim your seat at the Local Feast, your citations need to be more or less correct. But you can't fix those listings if you can't find them. Tools are unreliable. Even the excellent Moz Local should just be a first sweep in your search for all the listings you need to fix.
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Tim Capper's profile photoTim Roberts's profile photoAustin Lund's profile photo
4 comments
 
Great Article +Phil Rozek , I gave your suggestion to another local business here in lewisville TX. He found that he had 4 google plus pages that had been created for him. I'm going to help him clean them up. I also gave him +Max Minzer article on citations. I just wanted to pass a good story on to the group and say thank you to both of you and the group. I did pass on to him your guys info. Thank you
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Mark Goho
moderator

✆ Listings & Maps  - 
 
Because maybe we've all thought of doing this at one point....
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Shonda Rogers

✍ Citations & Links  - 
 
Service Area Business has an established PO Box at the local UPS store - is it ok to hide the address in Google+ and create citations using the PO Box?  
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Mark Stroud's profile photoTony Leary's profile photo
15 comments
 
This may sound silly, but I started taking the POF approach to this issue (plenty of fish). I just avoid working with clients that have established PO box addresses IF they have it filed with their state that way.

Florida in particular states that the mailing address of a business entity could be a rented mail box but the physical address of the Principal must be reported along with it.

Thus I find the individual is very adamant on privacy if they skirt that law and the last thing I want to do is scatter their info around the Internet.
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Max Minzer
owner

✆ Listings & Maps  - 
 
Just for laughs.

#snowdenforpresident  
A sign that the whistleblower and President Obama are talking? No. Ironically, it's likely due to a security failure with how Google monitors local listings.
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Mark Goho's profile photoGiGi Kleinberg's profile photo
2 comments
 
That's pretty hilarious!
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About this community

Local search marketing and local SEO news, resources & discussions. No self-promotion. Created by Max Minzer. Moderators - Max, Phil Rozek and Mark Goho.

Bill Bean

■ Other Discussions & Help  - 
 
Is your client seeing a lot of business come in via Facebook?

There's definitely potential. I think the biggest hurdle is the mindset of the typical Facebook user; they're not in "business" mode (most of the time).

Also curious, just what does "active" mean?
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Max Minzer's profile photoBill Bean's profile photo
11 comments
 
 +Max Minzer  I agree that it really depends on the industry niche. Obviously, effort plays a role, though we no organic reach is, essentially, nil. And I'm sure there are some businesses that are succeeding more because an owner has done a good job leveraging their personal account and network.

And just to clarify, I'm really speaking to the marketing or customer acquisition dynamic. Clearly, FB can play a huge role in customer service & support.

Reviews seem to be gaining as users become more aware of the feature and use it.  And while plenty of people will ask their friends for referrals for services and products, it seems there's still a ways to go on the Search functionality.

Perhaps we'll see Facebook buy a "home services" solution. If Amazon can have one...
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Bill Bean

■ Other Discussions & Help  - 
 
How do you deal with "summer hours?"

Have a client who modifies their store hours during the summer. Not an unreasonable thing, but it does require that listings get updated (3 locations).

I'm disinclined to update the aggregators (i.e. Infogroup, etc...). Am thinking I'll just update those listings that are either prominent in search or that send consistent referral traffic.

Their position in local search is solid. My guess is that variations in the hours (Infogroup vs Google vs YellowPages) won't impact this position, but it does make me a bit nervous.

How would you handle it?
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Bill Bean's profile photoNixdo's profile photo
4 comments
Nixdo
 
Sorry if it sounds too "commercial", but you can use Nixdo to do that ;) Because yes, updating your business hours is really important :) http://nixdo.com/
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Michelle Stinson Ross

■ Other Discussions & Help  - 
 
Hey all! Just curious.... What tools/services do you use to track local SERPs?
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Chris Brewer's profile photoMyles Anderson's profile photoMichael Stricker's profile photo
9 comments
 
Thanks +Jim Froling & +Chris Brewer - we appreciate the support.

We have some good updates coming soon for Citation Tracker - identifying duplicate citations.

And we'll be working on a similar update for our Google+ Local audit tool.
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Phil Rozek
moderator

Search Changes ☲  - 
 
Good find from +Mike Blumenthal.  The 3rd-party review snippets were showing less than 24 hours ago, when I featured a screenshot of them in my recent blog post.  Now they're not showing.  Anyone seeing them in the knowledge graph?
Google More Reviews Links Removed From Knowledge Panel. Posted on April 23, 2015; by Mike Blumenthal; in Announcements. Google has confirmed that the links to reviews from around the web, labeled "More Reviews", has been removed from the Knowledge Panel in local search results.
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Andrew Shotland's profile photoTim Roberts's profile photo
7 comments
 
gone on my side too +Phil Rozek thanks for sharing
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George Murphy

♦ Business & Consulting  - 
 
I usually write custom proposals for clients, but I'm starting to think that I can stay more competitive with the big Internet marketing firms if I had a more professional proposal template. Does anyone use one that they'd be willing to share? My company offers SEO (local and organic), website design, content development, and Adwords consulting, primarily for law firms.
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Max Minzer's profile photoReeva Cutting's profile photoJitendra Gursingh's profile photo
5 comments
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Mark Stroud

☛ Local Website/Pages  - 
 
Google has removed all my cover photos is it due to the image being the same accrss all 100 branches or somthign todo with the fact we can see where the images are now hosted on Google in the interface?
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Mark Stroud's profile photoMark Goho's profile photo
4 comments
 
+Mark Stroud this is something that you'd want to post in the Google and Your Business forum: https://productforums.google.com/forum/#!forum/business
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david oremland

✆ Listings & Maps  - 
 
More on updates with Google and with Yelp.  On Friday I entered this restaurant, Courthaus Social in both Google + and Yelp.  Friday.  A google MM editor approved it earlier today.   Yelp has nothing yet...in fact Yelp hasn't updated a closed restaurant wherein I had given them the info about 2 weeks ago.   

Here is the initial update:  https://plus.google.com/103922558246612848633/about?hl=en

I'm not sure of how long ago but possibly a year ago or more I did these same experiments on closed smb's and new smb's and yelp was every bit as fast and/or faster as Google in updating information.

Not now.  Google MM is very fast.  Once approved it zooms into the Local Data Base and shows up in organic searches.  Very very fast.  Yelp....not so good.  

I had sent updates to both websites.  I included links from FB and news articles.  Google is clearly managing this with a wide world of volunteers.  Yelp is doing it in house with employees.   Frankly I can't see another business doing this as effectively as Google.  Quite interesting.
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david oremland's profile photo
6 comments
 
And still another Update.  Yelp has this business in their system.  The business went in later and claimed it.  They are solid.  But in Google the business has now been "in and out of the data base, maps, and the first page of google.   The business was first part of a chain, with different ownership and control.  At that time the name of the chain and this particular smb was Velocity 5.  Different people purchased this location and ultimately decided to change the look and feel.  But the evolution took a long time.  Now that it is open, the claiming and control is in confusion internally inside Google.  

The net is that it was on maps and showing, and now its off.

Hmmm.   So Yelp was slower but its now solid and google is still messing around with this record, this business info.

Its the tortoise and the hare.  In this case Yelp is winning.
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Ben Walsh

✆ Listings & Maps  - 
 
Hey guys, 

A client sprung this on me and I realized I didn't have the answer, Its a competitor and the Service area is showing up in the knowledge graph 
does anyone have any info on how this is done or is it Google just 
deciding on how to display these details from adding say a 20 mile radius in the GMB dashboard?
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Brian Barwig's profile photoLinda Buquet's profile photo
5 comments
 
Hmmm, good point +Tony Leary I've never seen that either. I've seen some of these though LOL.  Careful where you put that thang! That map marker I mean...
http://www.localsearchforum.com/attachments/service-area-businesses/1138d1411506923t-new-google-sab-update-dont-make-frightful-mistake-saboceanmarker2.jpg

From a fun post I did a long time ago. But I've seen several of these since.
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Phil Rozek
moderator

✍ Citations & Links  - 
 
Handy resource for citation auditing / cleanup from +Nyagoslav Zhekov and +Darren Shaw:
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Mark Taylor's profile photoBen Wynkoop's profile photo
3 comments
 
Thanks for the in depth explanation +Nyagoslav Zhekov 
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Max Minzer
owner

Hot Seat  - 
 
Hot Seat #7

+Tony Leary would like your feedback and perspective to help him get more leads for his tree service client. Read description and make a comment!

Learn more about community Hot Seat http://goo.gl/10rRCg and make your own submission here: http://goo.gl/fsYQ02

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Business:

Moore & Smith Tree Care, LLC
http://mooresmithtrees.com
https://plus.google.com/118206077502107813452/posts

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How long have you been working with this business?

3-5 months

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What goals do you have for this business over the course of your campaign?

Generate more organic leads than lead generating services such as HomeAdvisor and Thumbtack.

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What are some of the struggles you're encountering as you work to improve presence in local search?

Ranking in client's primary location. Understandable to take a longer time than normal due to multiple previous addresses and phone numbers, but an aggressive NAP cleanup has taken place including Moz Local.

The website prior to beginning in January was not very old and had blank pages and references to previous location in another state. It was WordPress and just now converted to a mobile friendly theme.

I'm looking for obvious areas to improve or opportunities being missed.

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What are your thoughts/feedback and possible strategies after quickly checking this business? What would you do? What would your strategy look like? Share in the comments below.
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Matt Maglodi's profile photoMax Minzer's profile photo
15 comments
 
+Tony Leary , you're on the right track here, especially with reviews.
There seems to be a problem in general. Place NEVER shows up for anything - "tree removal" or "tree service" - even when you search in Hunters Green or Pebble Creek (small towns right next to business address).
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