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Max Minzer
owner

■ Other Discussions & Help  - 
 
Wow! Here's the future of virtual View Inside for local business. You click to view and, as an example, can listen to business owner telling you the story of their business while you're "walking around" and exploring it inside.

Audio today. Videos & other media later.
Anyone can create a Photosphere. Hope they bring this and more into Business View.

Thanks to +Mike Downes for coverage!

#photosphere   #viewinside   #businessview  
Mike Downes originally shared to Story Spheres:
 
How to watch a Story Sphere The Story Sphere is new, so take a look and learn how to watch, have fun and then make your own. This video supports my resource page..

http://www.whatsinkenilworth.com/2015/05/the-story-sphere-resource-page.html

another upload by
http://www.google.com/+mikedownes
11 comments on original post
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Phil Rozek's profile photo
 
Very cool!
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Bill Bean

✆ Listings & Maps  - 
 
Implications?
I assume most of you have been seeing all the buzz around Google Maps showing racists search results. We covered it a lot at Search Engine Land and Google has issued an apology last night blaming cro
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Bill Bean's profile photoMax Minzer's profile photo
3 comments
 
No idea. G+ does that from time to time.
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Jordan Melson

❞ Reviews  - 
 
Does Facebook filter reviews coming from the same IP address like Yelp does? I don't believe so from my research, but wanted to hear other thoughts. 
And a follow-up question - If a local business set up a kiosk for reviews for Facebook at their store (meaning the reviews would come from the same IP address), does that IP information get passed onto Google and would it affect that business's search engine rankings negatively?
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Max Minzer's profile photoMatt Maglodi's profile photo
2 comments
 
I wouldn't push it.  So many ways to get real honest  reviews. 
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Austin Lund

✍ Citations & Links  - 
 
Here are some facts about the data aggregators that +Nyagoslav Zhekov shared on +Jeremy Rivera's post in March - https://plus.google.com/+JeremyRivera/posts/5hXPC9Uz1Q4

I've added notes/questions below each aggregator. Please share your own notes or tips on any of these sites.

1. ExpressUpdate:
- Free to add a listing (requires phone verification)
- Free to update a listing (requires phone verification)
- Free to remove a listing
- Paid to do bulk upload (cost depends on volume)

I've noticed that only business owners or authorized employees who actually work at the location can claim ExpressUpdate listings. Has anyone gotten around this (besides using Moz Local), like by using an email linked to the domain to register?

2. LocalEze:
- Paid to add a listing (retail price is ~$300, but you can get as low as $30 via resellers)
- Free to update a listing (requires phone verification, you can update or add only basic details)
- Free to remove a listing (requires phone verification)
- Paid to do bulk upload (cost depends on volume)

I've noticed that once a free listing is claimed, you can only edit the business name, address, phone number, and Primary Category once per year. You need to upgrade to a Premium listing and pay $297/year in order to have unlimited edits to the business name, address, phone number, and to be able to add additional categories, hours of operation, website URL, keywords, payment methods, social media sites, etc. Otherwise, you get none of these extra things for free --that means no website URL, either :(

Do anyone have experience using any of Localeze's resellers? How much did it cost, and were you able to completely fill out your Localeze listing through a reseller? It looks like some of their resellers are: Connectivity, RioSEO, Intuit, ReachLocal, Hostway. Anyone use these or other resellers to manage Localeze listings?

3. Acxiom:
- Free to add a listing (requires document verification)
- Free to update a listing (requires phone verification)
- Free to remove a listing (requires phone verification)
- Paid to do bulk upload (cost depends on volume)

I've noticed that Acxiom requires a different IP address per account, right? How have you guys dealt with this? Have you created a whole bunch of proxy IP addresses--one per client?

4. Factual:
- Free to add a listing (if you do it via API access, paid if you do it via a top contributor agency)
- Free to update a listing (if you do it via API access, paid if you do it via a top contributor agency)
- Free to remove a listing (if you do it via API access, paid if you do it via a top contributor agency)
- Free to do bulk upload (if you do it via API access, paid if you do it via a top contributor agency)

I haven't had any success yet with Factual's free update system, but I'm still going to keep trying. Anyone have any success with requesting free updates or removing duplicate using Factual's free update system?

Do you have any other tips to make manual citation work easier, more effective, time-efficient, profitable, etc?

I realize that using something like Moz Local probably makes it much easier for us to handle the data aggregators, but I first want to find out everything I can about these monsters, before I resort to using a citation tool. Thank you all!
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Max Minzer's profile photoAustin Lund's profile photo
11 comments
 
Great, answer. What is your experience with multi-location businesses (ours are usually 2-5 locations if multi) on the aggregators? I guess it would be the same experience on Factual, Acxiom, and Neustar Localeze. But does ExppressUpdate allow multiple free listings in one account? Or would we need to create multiple ExpressUpdate accounts for each location?
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Garrett Mehrguth

✆ Listings & Maps  - 
 
To change your GMB page name to an EMQ (exact match query) or not to change?!

Is there significant NAP backlash or risk to change the name on your GMB page to have your keyword in it?

For example, would it be detrimental for a plumbing company to change from: "Jeff Shaffer Inc." to "Jeff Shaffer Plumbing Inc." on their GMB page? Even if their website and all other citations were: "Jeff Shaffer Inc."

It appears that exact match queries are pulling tremendous influence across hundreds of SERP's I've analyzed.

The reason I ask is to get a community reaction as to what results they saw from manipulating GMB page titles for exact match purposes. 
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Garrett Mehrguth's profile photoMaxine Tubbe's profile photo
21 comments
 
You're welcome :o)
And I wish you much success!
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Tim Kidder

✆ Listings & Maps  - 
 
As we all adjust to the new My Business Locations user interface, it is nice to see that some things like insights reporting has remained unchanged.  The data did have a significant delta for us, and I am expecting that it is completely unrelated to the new interface. :)  Did anyone else witness a significant Search Views decline for their locations or clients?
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Chris Barnard's profile photo
 
Yeah, pretty much the same thing every month - or at least sometimes when I ck after updates. Give it a day or two and it bounces back. Not too reliable of a source I'm guessing. 

That's been my experience at least.
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John M Lynch

✆ Listings & Maps  - 
 
Who else has lost their email info in their GMB dashboard?
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Colan Nielsen's profile photoJohn M Lynch's profile photo
4 comments
 
+Colan Nielsen​, Lots more fun to come. I was talking to 'senior' GMB support last night and they have all been trained for a lot of changes over the next few weeks. So we will all have to keep our eyes peeled. Apparently the focus of the changes will be on user experience.

We will have to wait and see. 
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Stephen Forde

✆ Listings & Maps  - 
 
Noticed a keyword dropped 8 positions today, was number 1 in places and organic. On closer inspection, the new number 1 in places was actually a company the client had bought a couple of years ago (organic not affected). I had 301 the domain some time ago as well. I asked him if he had made any changes to the local page, which he hadn't. He isn't even sure of where logins are. Further to that, he wasn't getting the same results in his vertical (he's in another state).  Should I be concerned with this? Should we find the logins for the old company and shut down the local page ? Appreciate any thoughts. Cheers 
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Max Minzer's profile photoStephen Forde's profile photo
2 comments
 
The second page, I presume was created by the previous owners. What is also odd is this listing has no address attached to it. The only reasoning I can think of is Google tweaked something and it picked up the 301. But really it doesn't make much  sense. Also, as mentioned the ranking is only appearing in my vertical and not the clients. It is not a term users from my state would probably search. I can't see any data overlap. The toll free number is different. The only relationship is the 301 redirect. 
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Phil Rozek
moderator

✆ Listings & Maps  - 
 
Nice step-by-step walkthrough from +Gene Maryushenko on how to get problems solved quickly when calling Google support:
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Chris Brewer's profile photo
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Max Minzer
owner

■ Other Discussions & Help  - 
 
Google can't manage MapMaker moderation. So, they shut down editing on it like it'll fix something. Yes, we've seen Edward Snowden in White House and few other things but was it that bad?

via +Michael Borgelt 
http://searchengineland.com/after-several-public-google-maps-hacks-google-forced-to-suspend-map-maker-to-prevent-more-fake-edits-220651
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Paul Dawson's profile photoAndrew Sawyer's profile photoRobert Ramirez's profile photo
15 comments
 
+Paul Dawson indeed, I left that out of my responce.
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About this community

Local search marketing and local SEO news, resources & discussions. No self-promotion. Created by Max Minzer. Moderators - Max, Phil Rozek and Mark Goho.

Phil Rozek
moderator

✆ Listings & Maps  - 
 
Good coverage by +Mike Blumenthal of the recent rumblings in the local SERPs:
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Tony Wang's profile photoEunice Nyandat's profile photo
 
Thanks for the heads up, it's good to have more local packs back, especially real estate (although real estate might be a tough sell for us considering how inconsistent those packs have been).
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david oremland

$ Paid Advertising  - 
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david oremland's profile photoChris Barnard's profile photoMax Minzer's profile photo
4 comments
 
Agreed, so sad +david oremland - how long was that real estate going to remain free, or at least organic? </rhetorical> That they do, both ways. AWs CPCs have skyrocketed in the past year in particular from what I've noticed in one specific vertical...and overall will probably continue to do so given the landscape combined with the number of smbs that still need to even get a functioning website going. 
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Greg Bernier

■ Other Discussions & Help  - 
 
Question for the community regarding GMB updates. (Max if there is a better place I should post this please advise) 

I am the Owner of a page that recently had its business hours updated according to the Google Notification I received when I signed into GMB last. The hours and days open were wrong. I did not change them, is there a way to find out who did? As the sole contributor for the page, it is very unsettling that perhaps something as simple as "report a problem" from anyone with gmail can influence Google's decision to make business related changes like this.  
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Gene Maryushenko's profile photoGreg Bernier's profile photo
9 comments
 
Thanks Gene, much appreciated.
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Max Minzer
owner

✆ Listings & Maps  - 
 
"Recent posts on Google+" gone from Knowledge Graph for local businesses via +Mike Blumenthal 
http://blumenthals.com/blog/2015/05/19/google-knowledge-panel-messaging-gone
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Phil Rozek
moderator

✆ Listings & Maps  - 
 

Google seems to be having difficulty "understanding" the addresses of some service-area businesses.  If you've got a SAB you're managing, log into your dashboard and check out the "Address" area.

You may see this message: "There is a problem with this data. Please update it."  Then you click to update it, and you'll see, "Sorry, we don't recognize the address. Please make sure you've entered the full postal address correctly."

I haven't pinpointed what Google has a problem with.  Submitting a null edit and changing "Dr" to "Drive" seemed to do trick.

Are you running into any service-area weirdness?
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Mike Blumenthal's profile photoPhil Rozek's profile photo
14 comments
 
Update: it appears that for businesses that get this error message, Google has locked the other fields.  You can't make other edits until you fix whatever issue Google has with your address.

cc +Mike Blumenthal 
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Garrett Mehrguth

✆ Listings & Maps  - 
 
Hey Everyone! Trying to get a little insight...

What's been your analysis of the ranking impact derived from responding to reviews in GMB? 

I would imagine that the additional content paired with the increase in overall improvement in customer experience would have a positive impact, but would love to get some experience based feedback.
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Garrett Mehrguth's profile photoJim Froling's profile photo
6 comments
 
This is a really simple correlation analysis:
Search for anything.  Who is at the top of Local 7-Pak results?  Those with most G Reviews.
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John M Lynch

✆ Listings & Maps  - 
 
I have just noticed that Google are populating the Carousel with Google Business View.

Anyone else notice this?

I have posted an article about my observations if you are interested in seeing and commenting on it just PM me and I will send you the link.
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the More Customers More Sales agency's profile photoFe 3Rings's profile photoNina Trankova's profile photo
4 comments
 
i can see one here
https://www.google.co.nz/maps/@-40.9188125,175.0065223,88m/data=!3m1!1e3?hl=en
but not until its zoomed right in like that
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Maxine Tubbe

■ Other Discussions & Help  - 
 
Putting this in the "Other Discussions" section.  Hope this isn't too off-topic...

I've always been a big Google fan, but these days I'm getting annoyed with the Big G for non-business related searches.  I've always been good at finding obscure information online with long tail queries, but it seems G leans so much towards brand that I can't find the specific info until page 3 or more.

For example:  I was trying to figure out what was killing the toads in my pond.  I typed into Google several search queries related to "what is killing the toads in my pond by ripping out their lower jaw".    I tried adding "Ontario, Canada" to see if I could narrow it down to local wildlife too.

Previously, I would get results from pond forums where people are discussing toad issues.  But now I get Wikipedia's page on Toads,  or "Field guide to amphibians PDF",  "All about Frogs & Toads a beginners guide" and even with location added I get "Adopt a Pond at the Toronto Zoo" ... rarely a  mention of Ponds, Dead, Killing, Ripped, Torn, Jaw, etc. until page 3 or more of results. 

This may not be the best example since the query is particularly strange, but I've come across this problem over and over recently,  having to get passed the generic information sites that are only loosely related to the topic of my long-tail search query, before finding the more obscure information that is closely related to the answers  I'm looking for.
Annoying! 

Is Google leaning away from long-tail?
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Phil Rozek
moderator

Hot Seat  - 
 
Hot Seat #8

This one's from +Ali Pourvasei.  He's looking for feedback on a client (details below).  Any suggestions?  Give your local SEO guns a workout!

By the way, this is a continuation of this thread:
https://plus.google.com/+MakanthS/posts/5CN1abEGsA5

You'll want to check that out first.

---
Who:
Las Vegas Smile Center
https://plus.google.com/+Lvsmilecenter/about
http://lvsmilecenter.com

"How long have you been working with this business?"
6 months.

"What goals do you have for this business over the course of your campaign?"
To improve the local map rankings of Client's keywords and to increase monthly search G+ search impressions. 

"What are some of the struggles you're encountering as you work to improve presence in local search?"
We have a local client that came to us after his site was hit by some kind of Google Algorithm [update]. He used to be on the first page on Google Maps for a lot of keywords including "Dentist Las Vegas". Now he doesn't even show up / get indexed for that keyword. It's been over six months and we have done everything we can including cleaning up previous spam backlinks / updating disavow file, building citations, fixing onpage tags, optimizing G+ page, etc.
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ali pourvasei's profile photoBill Thomas's profile photo
8 comments
 
You're welcome +ali pourvasei​ ! Best wishes.
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Phil Rozek
moderator

✍ Citations & Links  - 
 
Looks like CitySearch has been gobbled up by Yext.  Now if you go to claim a listing you'll be redirected to Yext (whereas you used to be able to claim via CityGrid).

I seem to remember +Greg Sterling's making a prediction like this (that Yext would acquire or at least partner with IAC), which appears to be playing out.

Besides making sure your listings on ExpressUpdate.com are squared away, now it looks like the only way to exert any control over your CitySearch listings is to email them myaccount@citygridmedia.com or to call them at (800) 611-4827.
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Casey Meraz's profile photoJoy Hawkins's profile photoMichelle Dear's profile photoRachel Rossicone's profile photo
18 comments
 
+Kathy Long  There's definitely room for a variety of solutions. That's why Yext, GoDaddy, Rio, UBL, SIM, etc, etc. all appear to be growing while competing with each other. Curious about your approach, but when I hear phrases like "putting the control back into the hands of the business owner" I think of all those business owners big and small whom I have dealt with and those are not always the hands where I would put the control first :)
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