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Jake Beaty

❞ Reviews  - 
 
YAPI offer a software suite for dental offices with a feature called InstaReview. Is there an equivalent to InstaReview for other industries somewhere out there? Thanks!
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Darryl Quinlan's profile photoJake Beaty's profile photo
4 comments
 
Thank you!
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Steve Morgan

■ Other Discussions & Help  - 
 
Did anyone notice any dramatic changes to their clients' Map rankings last Thu/Fri (c. 14-15th)? Looks like a client of mine might've recovered from what I predicted to be a type of GMB penalty last Thursday, so I was wondering if it was tied to a new Pigeon update or something similar. Cheers!
1
Steve Morgan's profile photo
13 comments
 
UPDATE: +Sara Jones and I have been chatting via email outside of this thread and it looks like it might be something to do with how Google handles the address of GMB listings. You know how sometimes you try and change the address manually and Google automatically changes it what they think is best (based on their data)?

Funnily enough she had my client in her BrightLocal account (as I asked for her help on it way back when) and BL sent an auto-notification that the address had been changed on the GMB listing - bearing in mind that I didn't change it. Google used to automatically insert an old name for the county ("South Glamorgan"; it's just "Cardiff" these days) as some very old citations contained this, but as of Thursday 14th, it's omitted the county and just shows the 1st address line, city and postcode instead.

So instead of...

Business Name
123 High Street
Cardiff
South Glamorgan
CF10 1AA

...It now says...

Business Name
123 High Street
Cardiff
CF10 1AA

This could be very specific change affecting Wales, as our counties have changed a few times over the last few decades (it makes citation editing a nightmare!) - but I'd be interested to know if it's affected anyone else in the UK or beyond, and that you think it might be the same issue? Sounds like it's affected people in the US (from what +Julie B is saying) but perhaps that's a different issue...?
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Mark Taylor

✆ Listings & Maps  - 
 
Apologies if this is already know but thought it worth sharing just in case. Google UK have confirmed to us privately that participating in the Google Maps advertising beta is dependent on traffic volume. 
2
Steve Morgan's profile photoArthur Morehead's profile photo
7 comments
 
Oh now, that's good.... now that they took  all the traffic away from us This is incredibly unbelievable....lmao I use to get 4,000 hits. Now I am lucky if I get 30 per day   
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Mike Blumenthal

☛ Local Website/Pages  - 
 
Have a client looking for a top drawer Local SEO hopefully w/ speaking & training skills. Great opportunity. If you know anyone that might be interested let me know.

This is an in house position but telecommuting might be an option.
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1
Arthur Morehead's profile photo
 
Depends on Experience and a proven track record. Local SEO is fairly new. What do they know about "Semantic Search" and 3.0. Mike as you know there is a lot to know about Google at a time when they dont even know themselves lol
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Mark Taylor

✆ Listings & Maps  - 
 
A friend has had some "seo advice" from a local seo company (cough!) who have suggested that increasing the number of local citations will improve their domain authority. I know this is broadly, maybe, ok but it doesn't feel that this will help them a lot. Their DA is 30 at present. Interested in your thoughts on whether they should pursue adding the site to more directories.
4
Mark Taylor's profile photoThomas Olesen's profile photo
8 comments
 
The average domain authority of citations can often be more important for ranking than the quantity of citations so you need to be choosy and reject citations with low DA unless they have something else going for them such as your niche or locality.
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Austin Lund

✍ Citations & Links  - 
 
Which citation sites does SweetIQ submit to/work on? How are they with removing duplicates, and what other pros and cons can you think of about SweetIQ? How are they with enterprises?
4
Marcelo Andres Soler's profile photo
 
I would also like to find out how does SweetIQ deal with local SEO for enterprises
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Mike Hastings

✆ Listings & Maps  - 
 
Angie’s List is now free: What will this change mean for SMB?
3
Zachary Palmer's profile photoTony Wang's profile photo
10 comments
 
Aha. In that case, it sounds a bit deceptive and I would expect plenty of consumer backlash. If I messaged a particular business and then started getting calls from a bunch of others, I'd be annoyed.

In fact, some contractors I've talked to said when they called their HA leads, those people were annoyed they got so many calls, and that's after HA actually tells you that you'll get a quote from up to 3 people (although many businesses suspect they sell leads to more than 3).
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Max Minzer
owner

✆ Listings & Maps  - 
 
I have a multi-location (7) client.

Just right now I was able to claim their first location on Google Maps without any verification. Zero.

Google: "Are you authorized...?"
Me: checkmark, yes, bla bla
Google: verification complete; status: "published," please edit listing details. (no typical mail verification step)

Whaaaaat?

Other locations either require a regular mail verification or ownership transfer request (client could not require original Google account)
5
UK Tutoring Services-Cambodia's profile photoBill Bean's profile photo
8 comments
 
Would be nice if that was a reliable method.
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Max Minzer
owner

■ Other Discussions & Help  - 
 
I always take anything "ranking factors" with a grain of salt but this might be worth your time.

While correlation studies can never elucidate causal affects, particularly in an era of machine learning, they can provide real and solid clues where to look

From +Dan Leibson, +Andrew Shotland and +Mark Kabana
We looked at 100+ factors across 30,000 businesses to try to figure out how local businesses can rank better in Google.
http://www.localseoguide.com/guides/2016-local-seo-ranking-factors/
Overview. Local SEO is a fickle beast. Not only do you have to worry about traditional SEO around a businesses website, but you also have to worry about traditional local signals like Google My Business, citations and reviews. This creates a real challenge: ...
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SpanishTutorTampa.Com's profile photoSergio Rodriguez's profile photo
2 comments
 
Very well explained. I've been looking for a way to cut the chase on all this local SEO world and this takes some mysteries away. It also confirms some suspicious factors I had observed before about local rankings.
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Austin Lund

✍ Citations & Links  - 
 
I enjoyed watching this 3-minute video on citation consistency by +Mike Blumenthal and +Mary Bowling http://localu.org/blog/citation-consistency/. Kind of a stress reliever I'd say. Naturally, I'm more on the obsessed side of fixing inconsistencies, I confess, but not past the Top 50.
Video Deep Dive: The Reality of Citation Consistency. Posted on June 14, 2016; by Mike Blumenthal; in Local Search. localu-deep-dive-1200px. This is the 17th installment this year of our Deep Dive Into Local series. For the week ending Monday, May 9th, Mary Bowling and Mike Blumenthal shared ...
4
Max Minzer's profile photoTim Roberts's profile photo
2 comments
 
Thanks for sharing +Austin Lund. Good insight. I use to try to fix them all but its a big task, so I try to keep the top 50 correct and apply the same common sence like +Max Minzer. Thanks for the information
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Travis Van Slooten

✍ Citations & Links  - 
 
How do you delete unofficial Facebook pages?

I have a client that just set up an official Facebook page but he's competing against an unofficial Facebook page that was created about 3 years ago. On the unofficial page there is an option to claim the business but when you click on it nothing happens. It's like a dead option.

This unofficial page ranks very high in Google when you do a company name search for this client. He obviously wants his official Facebook page to show and not the unofficial one. I told him it will take time for the new Facebook page to rank but I'm wondering if there is a way to nuke the unofficial page.
4
Jo Shaer's profile photo
9 comments
 
+Kathy Long I just had another look at this - have you tried reporting a problem as per the instructions here https://www.facebook.com/help/186570224871049
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About this community

Local search marketing and local SEO news, resources & discussions. No self-promotion. Created by Max Minzer. Moderators - Max, Phil Rozek and Mark Goho.

Max Minzer
owner

✆ Listings & Maps  - 
 
Would be a convenient addition...
On top of instant verification with Webmaster Tools Search Console for some listings.

via +Mike Blumenthal
7
Madison Schneider's profile photoMax Minzer's profile photo
7 comments
 
I just had an option (new client) to verify by email. Location in Seattle, WA, Da United States of America.
+Mike Blumenthal
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Mike Hastings

❞ Reviews  - 
 
Interesting approach to break down by Review Sites for B2C Companies, B2B Companies and Online Reviews Both B2B & B2C
Find a comprehensive list of the most important places to accumulate online reviews for your business.
1
Max Minzer's profile photo
 
+Mike Hastings, your post was filtered by G+ as spam (it does that from time to time). It was only visible to mods until now.
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Max Minzer
owner

❞ Reviews  - 
 
Good move by Yelp.

By +Mike Blumenthal
Tituss Burgess from the Unbreakable Kimmy Schmidt, tangled with one of the infamous NYC Moving crooks companies and wrote this blistering review that has gone viral. The review tells of incompetence, extortion and worse. (h/t to Gerry Foster for the story) The story is interesting in its own right but…
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Zachary Palmer's profile photoTony Wang's profile photo
6 comments
 
I second that +Max Minzer , corporate greed runs wild. Always keep the options open.
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Tim Feld

✆ Listings & Maps  - 
 
Hi All,

Thank you for responding to my last post. Another quick questions. I own an Appliance Repair company and we service 3 different cities in the local area. This is a home based business as we take calls from home. I would like to get in the top 3 for each city.

Should I make a different website for each city with a business location verified in each city? Or make one website for the entire company with one business location. With out having an address in the other 2 cities wouldn't it be almost impossible to show up in the top 3? My goal is to be in the top three for all three cities. Any advice would be greatly appreciated.

Thanks
Tim
2
Michael Green's profile photoArthur Morehead's profile photo
19 comments
 
+UK Tutoring Services-Cambodia
See what I mean ? lol I did not know Google dropped PR and brought back Page Authority (originality) and Domain Authority? If that's the case then I should be at number one with my domain as there were no other Art-Faux.com. It's really hard to say anymore Of course if you do a direct search it will pop out at number but domain names have always been that way. So what did the do bring back "keywords" (which were never dropped to begin with) as that was only dropped in regards to listing PR......I'm getting a headache.......its all bullcrap any more. Bottom line is they have all the toys now and if you want to play ball you have to pay
 for (Adwords.) Spend $500 to a $1000. starting next month and you will see
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Tim Feld

☛ Local Website/Pages  - 
 
Hi All,

Thank you for taking the time to read my post and I would greatly appreciate any advice.

I verified my local business into Google about 10 days ago. It shows up if you google the company name and city. "Same Day Appliance Repair West Palm Beach." It also shows up in the list if you Google the key term "appliance repair" and the zip code which is 33405. However if you Google the key term appliance repair and the city name West Palm Beach it doesn't show up anywhere on the list. This is what most people will be searching. I understand I won't be on the top yet, but I was hoping to at least be on the list.

Has anybody ever heard of or seen this? Any advice would be greatly appreciated.

Thank you for your time
Tim
1
Tony Wang's profile photo
 
For some reason, Google is showing only 27 or so local results for that search, which is strange as there are certainly more than that many businesses in West Palm Beach. Looks like there are almost that many in your zip code alone. Anyway, there's not much you can do about what Google is doing, it may be a temporary glitch or something, it happens.

The fact that you're showing for your zip is a good sign. Don't expect to be visible any time soon for the city, it'll take a while. In other words, I wouldn't worry about it.
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Max Minzer
owner

❞ Reviews  - 
 
What other ways do you use to help clients get reviews?

+Phil Rozek compiled a few of his ideas:
http://www.localvisibilitysystem.com/2016/06/28/10-ways-local-seos-can-start-helping-their-clients-get-reviews/
Most local SEOs don't help clients on reviews, much or at all. They can't outsource it, it doesn't look like a lot of billable hours on paper, it takes tough love, and they're not even sure what they're supposed to do. That's a shame. Few things can prove your worth as much as helping clients ...
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3
David A. West's profile photoNicolai Helling's profile photo
4 comments
 
+David A. West​ Very valuable information. Thanks for sharing your experience ☺
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Steve Morgan

■ Other Discussions & Help  - 
 
Sorry if this is old news, but has Google killed GMB phone support? Can't find it for the life of me. What's the situation? Thanks!
3
Colan Nielsen's profile photoAustin Lund's profile photo
6 comments
 
Here is the latest message I received from @GoogleSmallBiz:

"Hey there, Austin!

Thank you so much for your continued patience with the delayed responses. I'm glad to see your issues have been resolved.

If you need further assistance with anything in the future, please send me a direct message to our new Twitter handle @GoogleMyBiz.

Cheers,
Jared

Jun 9"

Looks like @GoogleMyBiz is the way to go now.
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Tim Colling

☛ Local Website/Pages  - 
 

"Lead Theft Directories"

I see a growing problem, at least in my vertical niche, of "directory" websites that publish companies' names along with phone numbers that are NOT the numbers for those companies but rather phone numbers for lead-gen call centers that divert the callers to other companies.

I call these sites "Lead Theft Directories" because that's basically what they are doing: using companies' brand identities to attract leads that they then sell to competing companies.

One such lead theft directory is a site that used to be a reputable elder care site called caring.com. Here's an example of a lead theft page on that site with a number that is NOT the number for the company listed:

https://www.caring.com/local/in-home-care-in-san-marcos-california/a-servants-heart-care-solutions

Of course, if you buy advertising on that site (around $2,000 US per year), then they'll do you the favor of using your number, not the phony lead theft number.

I just wrote caring.com and asked them to take down that listing (I was the owner of that company in the example until I sold it last year). We'll see what they do about my request.

I speculate that I'm not the only one here who is encountering this problem more and more.

What else can we do in these situations?

Thanks!
5
Dan Leibson's profile photoTim Colling's profile photo
11 comments
 
+Matt Maglodi You asked, "Other than the nap inconstancy, are they forwarding the calls? Or just holding it hostage till u pay the fee's?"

They are passing the calls on to their own lead-gen customers as new leads.
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Lars Hasselbach

☛ Local Website/Pages  - 
 
My client is a law firm with offices in two major cities. They have one office in the center of city A and two (city center + suburb) in city B. The website has a local landingpage for every office and there is also a GMB page for every office.
As city B is the main and original location for the company, organic rankings for keywords like "lawyer family law city B" or "divorce lawyer city B" are usually better for that location. However, the opposite is true for the local rankings. Rankings for city A are fine (usually among Top-3), but are significantly worse for city B.
My impression is that Google is confused by the two locations/link juice is divided between the two locations and as a result, neither of them gets a top ranking. However, deleting the local landingpage/GMB page is not a preferred option, as it provides valuable rankings for search terms related to the suburb where the office is located.
I hope, this all makes sense. Has anyone of you dealt with a comparable situation in the past? Do you have any recommendations on how to proceed?
1
Kathy Long's profile photo
3 comments
 
I agree with Max. Not enough info.
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