Better structured and more reliable routine for ownership requests in Google My Business
It seems that Google integrated a more robust and better built-in routine for requesting ownership of an already owned listing.
In the past this process would result in a couple of loose emails between the requester and Google support until a decision and/or action was made about transferring ownership. Often these emails would get lost or quite hidden when using auto-group features in Gmail and Outlook.
Now Google only uses email to confirm the request (see first screenshot) and to link to a new "admin role claim" status page within the backend of Google My Business (see second screenshot). All further action is done from there. However, in order to open this particular status page one has to follow the link in the email. There seems to be no link within the Google My Business backend itself (would be very handy though...)
There is also a new advice to suggest new edits to the pending listing while waiting for an answer to speed up changes to the live listing.#ownership #gmb #backend #email #routine