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Here's a quick straw poll - which of these five current Google products are you regularly using?
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votes visible to Public
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YouTube
Google+
Google search
Android
50%
Gmail
0%
YouTube
0%
Google+
25%
Google search
25%
Android

Hi, I'm just wondering if anyone knows of any research, or can share their experience of actual digital take up against the proportion of customers/tenants saying they would use digital services?

To add some context, we have around 70% of our customers/tenants saying they would access our service online under a "digital by choice" approach. We're now trying to work up a business case to determine what the likely take up rate will be, so for example, whilst 7 in every 10 people say they would use the service, in reality it may be 3 in every 10 convert to digital, hence it's less than half those originally responding positively.

Could anyone point me in the right direction please?

Richard

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"Fantastic" "Thought provoking" "Spot On" "Excellent" "Fresh"

These are just some of the words recently used in evaluation feedback to describe the Complaints Management Training we recently delivered for the Housing Quality Network. Please click on the button to learn more. #ukhousing

Hi - I'm doing some research into patchless housing management operations. I wondered if anyone could point me to any examples of where organisations are currently operating this model, or have in the past? I'm aware of Optivo, but no others at present.

Thanks, Richard

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We've now completed our latest assignment - so are available for housing or non housing interim/consultancy projects over the summer - get in touch for details!

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Loving our new blue Business Consultancy cards to compliment our magenta Housing Consultancy cards!

We have availability from April to take on new assignments, please get in touch for a chat!
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Having another look at G+ again - still like the way its set out. Just a shame its not used more by #ukhousing bods (and beyond)

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Our lead consultant, Richard Walker, is planning on being at the CIH Conference on Wednesday 29th June this year. If any of our housing connections fancy a catch up over a coffee, or to have a chat about the services Callidus Management Consulting Ltd offers, then please let us know and we'll arrange a meet up. Look forward to seeing you there!
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We're now available to take on new assignments from early July 2016. Please get in touch if you'd like some help with your #ukhousing services. www.callidus-mc.co.uk
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