Google Glass helps you explore and share your world, by putting you back in the moment.
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Alexis MB

Discussion  - 
 
New Design ? Google Glass EE ?
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Una imagen demuestra el posible diseño de las nuevas Google Glass Enterprise Edition, ¿ Serán así las nuevas gafas inteligentes de Google ?
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Stephen Lau's profile photo
 
Nope, this is one of the super old v1 prototypes codenamed Fly or Gnu (hard to tell from this photo which one... they were pretty similar) circa 2012.
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Deepak Ravlani
owner

Usage Scenarios  - 
 
Glass could make forgetting interesting experiences, a thing of the past

You’ve done a lot of interesting things in your life, but how well do you actually remember them?

Google outlined a method for recording video using a camera mounted on Glass that can be searched later. Users could also replay their memories from their Glass. Users could ask questions like, “What were the paintings I saw when I was on vacation in Paris?”

#projectglass   #googleglass   #searchon   #yearnandlearn  
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Luis Z

Glassware  - 
 
i want to be part of this project. what i need to do ?
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Wendy Stubbs's profile photoChris Schryer's profile photo
3 comments
 
The (semi) public beta has been over for months. Glass has been taken back in house for final changes. Most beta participants haven't heard a thing about project progress. If you're not working for or connected to Google, you're out of luck. 
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Google is steadfastly refusing to replace /or/ repair my Glass ... after offering to do so and taking my address.   The battery is dead ( only lasts 10-15 minutes now wall-clock time. ) so without a battery repair my Glass is effectively an extra-awkward pair of prescription glasses.

Over the last year, they have replaced my Glass multiple times ... most often due to the Foil issue, but also for a dead USB charging port, a glitched/bricked mainboard, and previously for a bad battery as well.

The last Glass they replaced was on 10/20/2014, and I participated in the exchange for v1.5 units choosing to purchase mine on 12/14/13.

TL;DR: "We won't exchange the Glass, and we won't fix the battery."

Here's the email exchange.  I have XXX'ed out the serial number and private info ( phone numbers )

-==- -==- -==- -==-

Hi Martin,

Thank you for calling Glass Support today.  We are looking to replace your Glass.  Can you verify your shipping address for me?

I also would like to ask you to answer the following questions for me.

What happened before issue/breakage?

Did any solutions or liquid come into contact with Glass?

What was the environment/temperature like?

How was the device stored or carried while not in use?

How is the device charged?

Thanks for your help!

Cheers,
Reuel
Glass Guide

- - -

My Reply

My shipping address is:

Martin Bogomolni
XXXXX
XXX XX, XXXXX

>> What happened before issue/breakage?

Just normal usage.  I use glass every day ( I have my corrective lenses on Glass ), and it's part of my everyday office wear.   I've been using my backup glasses lately when outdoors, due to the high humidity this summer in Texas.

>> Did any solutions or liquid come into contact with Glass?

No.

>> What was the environment/temperature like?

Air conditioned office/home space.    Generally between 70-80F, mid 30%-40% humidity.

>> How was the device stored or carried while not in use?

On a cradle ( when charging ), in a hard case ( when in my bag )

>> How is the device charged?

Every evening, on my bedstand in a 3D printed cradle, using the original charger.

http://www.thingiverse.com/make:42344

P.S.) I charged the unit back up, and sent in a feedback report with the system log.

---

Hi Martin,

There is another thing I need from you.  Can you provide me with the serial number of your Glass?

Thanks!

Reuel
Glass Guide

---

My Reply

Sure.. Once it's charged I'll get it from the debug info screen.

-M

---

Serial Number is:

PBXXXXXXXXX665

---

Hi Martin,

Thanks for that information.  I will send that up to my team for review.

Cheers,
Reuel
Glass Guide

---

(( some days pass ))

Hi Martin,

Thanks for providing that info for me.  I heard back from my team regarding your Glass.  It looks like your device is outside your warranty period so we won't be able to facilitate a replacement. We thank you for being a Glass Explorer. If you'd like to keep up with any updates on Glass, feel free to check out our G+ page here:

https://plus.google.com/+GoogleGlass

Cheers,
Reuel
Glass Guide

--- 

My Reply

How long is the warranty period?   This unit was last replaced well within the last year.

-Sincerely
Martin Bogomolni
Glass Explorer

---

Hi Martin,

The warranty only covers a year.  Your warranty expired on 12/15/14.  I'm also including a link for the Terms of Sale for you.

https://www.google.com/glass/termsofsale/

Cheers,
Reuel
Glass Guide

--

Hi Martin,

Thanks for providing that info for me.  I heard back from my team regarding your Glass.  It looks like your device is outside your warranty period so we won't be able to facilitate a replacement. We thank you for being a Glass Explorer. If you'd like to keep up with any updates on Glass, feel free to check out our G+ page here:

https://plus.google.com/+GoogleGlass

Cheers,
Reuel
Glass Guide

---

My Reply

Allright, how about a repair then?    The issue is with the battery.   Can I send it it and have Google repair the device?

-Martin

-

Hi Martin,

We don't repair any devices at this time.  However, feel free to check out our Google + page for any updates.

Cheers,
Reuel
Glass Guide
Getting technology out of the way
1
Valery Chutak's profile photoTed Kidd's profile photo
9 comments
 
+Valery Chutak​ just a small sample from two days ago:

" ▼ Hide quoted text

 Safe & Secure

Dear Google Wallet customer,

Thank you for submitting verification documents to reactivate your Google Wallet. To ensure that you regain access to your money in your Google Wallet as quickly as possible, we'll prioritize reviewing your verification documents and notify you directly by email as soon as your information is verified! This usually takes a couple of hours.

Again, we apologize for any inconvenience that you may have experienced. Please don't hesitate tocontact us if you have any questions, and thank you for using Google Wallet.

Sincerely,
The Google Wallet Team"

Crickets. I guess shame on me for leaving a balance in the account?

If my battery on Glass dies and there is no service path, it becomes pretty clear being early adopter and advocate of Google services is setting yourself up for a good reaming.


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Google Glass Enterprise Edition, así serán las nuevas gafas pensadas para el sector empresarial #googleglass
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Google Glass Enterprise Edition, así serán las nuevas gafas inteligentes de Google que se presentaran antes de que finalice el año.
1
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Deepak Ravlani
owner

Usage Scenarios  - 
 
Happy Birthday to US!...(pun intended)
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Deepak Ravlani's profile photo
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Otra patente muestra otro diseño de las futuras Google Glass  #googleglass #wearables 
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Una nueva patente sobre Google Glass ha sido publicada recientemente. En ella se observa un nuevo diseño de las próximas gafas inteligentes de Google.
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Deepak Ravlani

Usage Scenarios  - 
 
When a father gives to his son, both laugh; when a son gives to his father, both cry.

I believe that what we become depends on what our fathers teach us at odd moments, when they aren't trying to teach us. We are formed by little scraps of wisdom.

#fathersday2015   #projectglass   #googleglass  
 
Helping us reel in the ‘huge’ fish, catching us when we stumbled, reading the same book 453 times, and being there for us no matter what. Dads are pretty awesome. 
We asked a few dads to share their favorite moments to celebrate Father’s Day #throughglass. Click on the photos below to learn more about each story.
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About this community

About Google Glass: Glass is a research and development program to develop a head-mounted display (HMD). Imagine a very small computer packed into its lightweight frame and tiny screen that rests neatly above your eyes that makes exploring and sharing the world around you faster and easier. Glass displays information in a timeline format hands-free and can interact with the Internet via natural language voice commands. About Community: Use Search and read Community guidelines, before you post. If you have a question for other Explorers, look out for the #askanexplorer hashtag on Google+.
 
Las nuevas Google Glass ya están siendo enviadas #googleglass #empresas
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The next Google Glass water resistant  #googleglass #wearables
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Deepak Ravlani
owner

Usage Scenarios  - 
 
What's your plan for summer?

#projectglass   #googleglass   #summer  
 
Road trip or staycation? #summer 
3,411 votes  -  votes visible to Public
66%
34%
Road trip
66%
Staycation
34%
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Chara Kelley (Sweet-Tea)'s profile photoDeepak Ravlani's profile photo
2 comments
 
+Chara Kelley :-)
Then you better prepare for staycation.
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Utilizarás los dedos para tomar fotos en las próximas Google Glass #googleglass #wearables #Tecnologia #gafas
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Una nueva patente sobre Google Glass demuestra una nueva forma de tomar fotos para la futura generación de las gafas inteligentes de los de Mountain View.
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Deepak Ravlani
owner

Usage Scenarios  - 
 
The day love conquered all is a day to remember.

#projectglass   #googleglass   #pride   #lovewins  
 
All you need is love. #IDO #LoveWins
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Klaus K. Tausz's profile photoChara Kelley (Sweet-Tea)'s profile photo
2 comments
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Dave Finnerty (TheMadAdmin)'s profile photoChara Kelley (Sweet-Tea)'s profile photo
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