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What is a Call Center All About? - http://bit.ly/2E2LhRT

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Learn key principles on how to successfully operate an Omni-Channel #CallCenter. Whether you are on premise, in the cloud or simply managing contact center agents, these principles apply. http://ow.ly/6Bmh30gUFiD
#contactcnter #CCC @callcentercrew1

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Building a BPO Legacy - Focus Services

Learn how @FocusServices1 started from 1 employee to its current 2000+. Starting with manually dialing a list of 800 to spending $55K on the first dialer to serve only 12 phones. http://ow.ly/qQuW30gLyKk

#callcenter #contactcenter #bpo

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Help eliminate payroll discrepancies inside of your #contactcenter. Learn from Focus Services a neat little trick to help on this weeks CCC Weekly Wisdom.
http://ow.ly/bGIY30gEEZ3
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