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Del 22 al 25 de febrero, llevaremos al Mobile World Congress (MWC) el ‘Mobile is everything’ de la telefonía corporativa. ¡Te esperamos!

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3 Steps To Improved Customer Experience This Holiday Season #biztips

The landscape of customer preferences is changing every year. What strategy to choose and where to focus your effort to meet customer expectations of this holiday season? This article reveals 3 steps to ensure improved customer experience and generate higher sales for your business: http://goo.gl/4Jye4g
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To install a virtual PBX is an option that enables companies to reduce costs and increase flexibility. Now, does it really fit our needs? What do we need to consider before choosing this option?

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Users can currently interact with brands through several different channels: phone calls, chat, e-mail, videoconferences or social media. However, 77 % of customers keep choosing phone calls to solve urgent questions.

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Cisco identifies WebRTC as one of the main technological trends of 2015.

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10 Ways to Prevent Customer Service Agent Burnout

Burnout is a widespread issue in customer service today and one of the most common reasons why service-industry employees quit their jobs in the twenty-first century. This article offers 10 simple yet efficient ways to avoid customer service agent burnout: http://goo.gl/c6TrMb #contactcenter
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There are five key features that the company Nuance Communications has identified as necessary to improve the experience with the client in call centres. Adapting to all devices and to the multi-platform is one of them.

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Go digital or die: it’s all about customer engagement and experience

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Call centres can bring social benefits, as well as commercial profits. A good example can be found in medical assistance hotlines.

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En el mundo de los contact center, la implementación de las soluciones basadas en la nube está creciendo gracias a sus múltiples beneficios.
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