doubleTwist Music Player: Share ideas, tips, get help
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Elisabeth Moseng

Help & Tips  - 
 
I just ran airsync to get some new audio books onto my phone. When the sync was finished, I went to try to find them in doubleTwist - there's nothing there. At all. No podcasts (which aren't in my iTunes, just on my phone), no music, nothing. 

I rebooted my phone just to double check - my albums showed up briefly then disappeared. I think I can briefly see a flash of of a shuffle button show when I first click on a category, but then it's gone too. 

It did show on the bottom what I was I had paused when I started the sync - a podcast. 
UPDATE: 
I ran sync again and can see everything now, but I also have an unknown error adding many different lectures and audio book files (just MP3s). It was only able to add 432 out of 632 songs/tracks.  All of my Audible books, lectures copied off of CDs and other downloaded audio books failed to sync. They've been there before, and now they're gone. HELP!

(Important specs - phone is a LG G3, still running Kitkat, PC is running Windows 8.1)
1
Henry Kwan's profile photo
 
Hello,

Here is a step by step guide to syncing using doubleTwist along with some troubleshoot tips.

http://www.doubletwist.com/help/question/guide-to-syncing

If after trying the troubleshooting steps, you are still seeing these sync errors, please send us a debug package from your PC immediately after encountering the errors.

You can do this by holding down SHIFT while right-clicking on the doubleTwist icon in the System Tray and selecting "Send log files…".

Here's a short help page on how to send the debug package.

http://www.doubletwist.com/help/question/doubletwist-sync-debug-mode/#E

Please include this G+ URL in the "Additional Information" section for reference.

https://plus.google.com/u/0/102436963345090284423/posts/WaXMpHFbaB4?cfem=1

Thanks,
Henry
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Elio Ross

General discussion  - 
 

Hi guys. 
I have been away from double twist for some time but now I'm back using it.  But I'm not sure what is going on with some of your in app purchases and other add-on apps.  I have purchased the music lover option some time ago and now it seems its an in app purchase. Some of the futures are available with out buying it again but others are not.  Album art and equaliser work fine. I can no longer "airplay" why has this gone. do I really have to buy it again in form of an other app?
How can I get all the futures back? 
Cheers
Elio. 
1
Henry Kwan's profile photoElio Ross's profile photo
2 comments
 
Thanks Henry.
Yes Its the same account. I shall try a full reinstall and test. If I'm still having issues I'll email your support.
Thanks for the fast response
Elio
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Neal D Corbett

Ideas & Improvements  - 
 
The Podcasts pro-feature (Android)  doesn't appear to have a method for marking podcasts as listened, without actually listening to them...

I was considering trying this instead of Pocket Casts, but didn't like the fact that it was showing hundreds of episodes as unlistened, when I had listened to them elsewhere.

There should be a method available for marking individual podcasts as listened, or all episodes for a subscription.
1
Henry Kwan's profile photo
 
Hello,

Thanks for the feedback.

We are working on a number of podcast enhancements so these options are being considered for the feature roadmap.

Thanks,
Henry
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Neal D Corbett

Ideas & Improvements  - 
 
I've noticed a bug in the Android version of Doubletwist (with Lollipop OS)

Controls are hidden on the lockscreen notifications-list if I set notifications to  'When device is locked: Hide sensitive notification content'

It shows: 'doubleTwist - Contents hidden' - not much use :)

Would it be possible to mark the controls-notification as non-sensitive?  I see that Pocket Casts has this feature, so I assume it must be possible.
1
Henry Kwan's profile photo
 
Hello Neal,

Thanks for the report.

I'll create a ticket to have the QA/Dev team investigate this issue further.

Thanks,
Henry
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Mark Sutherland

Ideas & Improvements  - 
 
On my 10" tab (Galaxy Tab 3) the equalizer and share(?) icons are clipped at the sides, see pic
1
Henry Kwan's profile photo
 
Hello,

Thanks for the report and screenshot.

A few folks have reported this so I'll add your case to the QA/Dev ticket.

Thanks,
Henry

---
MRTWO-1484
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Daniel Hansen

Help & Tips  - 
 
I just installed doubletwist and some of the songs that I have synced add a number (ex. 08) to the beginning of the song name. I think it might just be a track number but how do i remove these? They are not actually included in the song name in iTunes. 
1
Henry Kwan's profile photoDaniel Hansen's profile photo
2 comments
 
Perfect! Thanks!
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Jonas Powell

General discussion  - 
 
Hey all. My Macbook Pro is refusing to recognize that my Galaxy S5 exists, both when it's physically plugged into the computer and when it's just AirSyncing. Any ways to fix this? Thanks
1
Jonas Powell's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

We have not implemented USB syncing on the Mac so perhaps you had used another utility to copy files to your device?

If you are on a university network, that might explain why AirSync isn't working as many university networks block communication for wireless devices as a security measure.

Please send us logs from your device by following these steps.

1. Try to purchase the upgrade. Verify that it's still failing.
2. Then immediately go into doubleTwist Settings.
3. Scroll down to select "Send Log Files" and tap "Continue".
4. Enter "DT Issue 20150330a" in the description text and tap "Send Logs" to email the logs to us.

Thanks,
Henry
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Mtaa Mtaa

General discussion  - 
 
I have not been able to get doubletwist to work on my new Samsung Galaxy Tab Pro 8.4 under any other user except for the main user account.  I wanted to set up as a general music player using a restricted user account so others could not access personal files or mess other setting up.  I keep getting the warning that the SD card is read only.  Again this is only when using any other user account except for the main one set up initially.

Any ideas?

Thanks,
1
Henry Kwan's profile photoMtaa Mtaa's profile photo
2 comments
 
Thanks Henry, however kind of a bummer since I am new to the Android Tablet which I switched to from an original Ipad due to the restrictive nature of Apple's products and now am finding out the Android systems seems to be following suit.
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ollie b

Help & Tips  - 
 
can i airplay from my mac desktop to my apple tv using doubletwist? can only seem to make it work from my phone
1
Monique Farantzos's profile photo
 
+ollie b OS X already lets you do that with AirPlay mirroring, at least in recent versions of the OS for newer Macs: https://support.apple.com/en-us/HT201343
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ollie b

Help & Tips  - 
 
Can I access my computers music library over wifi without storing the music on my phone? then stream it to my speaker
1
Henry Kwan's profile photoollie b's profile photo
2 comments
ollie b
 
cool. love the streaming. love the syncing. sometig that works like a remote for the desktop version of doubleTwist would be unreal!
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Fenix Arenda

Help & Tips  - 
 
Hi, Thank you for the program, after the transition to the IOS is perhaps the only alternative I have a question, where to put a check that would Double Twist did not import my ringtones to stick to your library iTunes? Thanks!
1
Henry Kwan's profile photo
 
Hello,

Are you trying to prevent ringtones from appearing in our app? Or are you trying to make these ringtones appear?

Here's a help page on how our app recognizes sound files on the Android device.

https://www.doubletwist.com/help/question/how-does-doubletwist-music-player-locate-media-files/

Thanks,
Henry
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Peter Clift

Help & Tips  - 
 
'sync completed with 2,297 errors'
---------------------------------------------------------------
How to force DoubleTwist to sync to  Android ?
every time I sync , I get a 17 playlists have been modified in ITunes and my android  device since last sync.
I say [confirm all and sync]
after a couple minutes I see 'sync completed with 2,297 errors'
I have Pro version.
Thanks,Peter
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problems with doubleTwist.

What operating system are you using? Windows 8?

Are you using USB or AirSync?

Here is a step by step guide to syncing using doubleTwist 4.0 (available for Windows 7 or Windows 8 only) along with some troubleshoot tips.

http://www.doubletwist.com/help/question/guide-to-syncing

If after trying the troubleshooting steps, you are still seeing these sync errors, please send us a debug package from your PC immediately after encountering the errors.

You can do this by holding down SHIFT while right-clicking on the doubleTwist icon in the System Tray and selecting "Send log files…".

Here's a short help page on how to send the debug package.

http://www.doubletwist.com/help/question/doubletwist-sync-debug-mode/#E

Please include this G+ URL in the "Additional Information" section for reference.

https://plus.google.com/u/0/104432096903073723714/posts/Qp1pPcccAR5?cfem=1

Thanks,
Henry
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Neal D Corbett

Ideas & Improvements  - 
 
Is there a way to stop DT (Android) from automatically starting a track if I skip a track when paused?

If I'm playing a random shuffle of all my music, I want be able to skip until I find I track I want to play, without it playing the start of all the inappropriate tracks in-between :)
1
Henry Kwan's profile photo
 
Hello,

Not at this time.

Various playback UI changes have been suggested by other users so we are investigating them for the future roadmap.

Feedback like yours helps us to prioritize our future development plans. I've sent your comments on to our product manager.

Thanks,
Henry
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Just synced my Galaxy S4. All went well, except for a few import errors. It said, "Sync Failed - Imported 0 of 7 songs" and listed the songs. I recognized the ones listed, and I remember having deleted those songs off of my phone a while ago. Help?

Lenovo Yoga 2 Pro - Windows 8.1
Samsung Galaxy S4 - 4.4.2
1
Henry Kwan's profile photoJonathan Fleming's profile photo
2 comments
 
I cannot find them on my phone at all. I believe I deleted them from the Downloads app (where I was playing them from). I'll try the reset. 
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Phil Exon

Help & Tips  - 
 #PC
 
I am trying to sync to a moto G supporting lollipop. However when I start the app on my PC it comes up with "Generic Flash HS-COMBO" and no comment regarding storage. Is doubletwist seeing the PCs card reader as a mobile device?
1
Henry Kwan's profile photo
 
Hello,

Do you have any flash card readers on your PC?

How does your PC see the Moto G? Is it showing it as a USB MTP device? Are you able to access the files on the device using Windows Explorer?

Have you tried rebooting both the PC and Moto G?

Thanks,
Henry
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Why are tracks on an album so often completely out of order? I can't figure out what order they are in besides random. I'm syncing with iTunes on a Mac.
1
Henry Kwan's profile photo
 
Hello,

All songs when in album view should be shown in track order.

Where are you seeing problems? Is this on your Mac or Android device?

If this is on your Android device, please try a library reset.

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

Thanks,
Henry
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when I tried to install double twist, this is the message I get from my mac:

your security preferences allow installation of only apps from the Mac App store and identified developers.

How do I get around this?
1
Henry Kwan's profile photo
 
Hello,

Here's a help page on how to bypass the GateKeeper restriction.

http://www.cnet.com/news/how-to-bypass-gatekeeper-in-os-x-mavericks/

Thanks,
Henry
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Hello. I can't totally sync my genres to my Android device from my Mac. I have 21 songs with "Unknown genre" in the phone and one genre (Mac-side) split into two genres in the phone. For the record, this is a personalized genre (modified in iTunes long ago, and properly syncing to an iPhone directly from iTunes) that DoubleTwist keeps interpreting as the "oficial" genre.
1
Eduardo de Francisco's profile photoHenry Kwan's profile photo
5 comments
 
Hello +Eduardo de Francisco,

If after scanning with SD Scanner, song do not automatically appear, please try a library reset.

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

Also, check for a ".nomedia" file in the Android folder. If you locate one, please remove it before using SD Scanner again.

Thanks,
Henry
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Jimmy Russel

Help & Tips  - 
 
I use LG G3, and I recently installed Pac rom. doubleTwist seems to be unable to play .m4a format songs, but was able to do so when I used the factory OS
1
Henry Kwan's profile photoJimmy Russel's profile photo
2 comments
 
I'll look into it. If I don't get back to you it means I solved it.

Thanks!
Add a comment...
 
I am trying to use doubleTwist to copy my iTunes music and playlists to my android phone.  My PC is using Win7 and my phone is a Galaxy Note 4.  iTunes has approx 2200 songs in it. doubleTwist tells me it wants to synce 5346 songs. ??????  I have uninstalled/re-installed twice. No difference.  Anyone have an idea what's going on?
3
Brad Wilson's profile photoHenry Kwan's profile photo
4 comments
 
Hello,

If you just want to import information from iTunes, please change the folder in the "Import new music and playlists" to an empty folder instead of your Music folder.

https://www.doubletwist.com/help/question/guide-to-doubletwist-sync/#B

Also, turn off importing from WMP by right-clicking and disabling "Use Windows Media Player library".

https://www.doubletwist.com/help/question/guide-to-doubletwist-sync/#F

Then regenerate the iTunes XML file. Here's is a step by step sync guide. The initial section has information on how to remove/rename iTunes XML files and reset the doubleTwist library database to force a new import. You should get a "Launching iTunes" dialog during the process. This indicates that the correct ITunes XML file is being imported.

http://www.doubletwist.com/help/question/guide-to-syncing/#A

This will ensure that only information from iTunes will be imported. Information from WMP will be not be imported and only an empty folder will be scanned.

You may also want to reset your device to remove all synced files.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-44-kitkat-with-sd-card/

Thanks,
Henry
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