Hello +Charles Ferrara
Did you recently upgrade to Windows 10 from Windows 7 or Windows 8?
We've had some reports that in some cases, the Windows 10 upgrade isn't complete and leaves out some needed components. This is only for users who upgrade from Windows 7 or Windows 8 to Windows 10. A clean/fresh Windows 10 installation always includes the needed components.
If the Sync application was already running OK on your Windows 10 system but suddenly stopped working, please try a library reset.https://www.doubletwist.com/help/question/how-to-reset-the-database-in-doubletwist-sync/
If the library reset doesn't help, please send us a copy of the application log located here:
C:\Users\[YOUR_USERNAME]\Appdata\Local\doubletwist Corporation\doubleTwist Desktop\Log\
For a shortcut to the "doubleTwist Corporation" directory, please paste this into a File Explorer window (this will also work on systems that do not have the view hidden folders option enabled). Then navigate into "doubleTwist Desktop" and then into "Log".
Please email to:
support [at] doubletwist.com
Include this G+ URL as reference.https://plus.google.com/u/0/116491657380956343989/posts/L9JzsJvuN6Q?cfem=1