doubleTwist Music Player: Share ideas, tips, get help
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when I play a record with mixed songs (a live album for example) doubletwist insert a gap in the track change that isn't there.
I did try the standard android player and that don't happen.
help please....!
best, Rui
1
Henry Kwan's profile photo
 
Hello Rui,

Thanks for the feedback.

Gapless support has been a popular request so it's something that we're working to add in a future update.

Feedback like yours helps us to prioritize our future development plans. I've sent your comments on to our product manager.

Thanks,
Henry
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Brendan O'Reilly

General discussion  - 
 
Hi again, any word on getting ALAC support? I was told that doubletwist was the best app for people coming over from iphone. I dont want to transcode as I want the files to remain lossless. I also dont want to convert to wav or flac as the music is fully tagged etc in itunes.
1
Henry Kwan's profile photoBrendan O'Reilly's profile photo
6 comments
 
:'( okay that'll.....have to do until ALAC support comes out...
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Peter Erne

General discussion  - 
 
Rather disappointed about Android sync....
I want to sync my  iTunes Library on a Mac (OS X 10.6.8, no more upgradable any further) to my Android mobile (Samsung S4 mini, 4.4.2).
The sync to DoubleTwist seemed to run fine. Same number of titles in iTunes and Doubletwist/Mac, = 2076. After the first sync to my android mobile (several hours) DT the sync screen on the mac showed the same number. On the mobile I found the same number of files in the SD-card folder under ...Android/data/com.doubletwist.androidplayer/files. # of files. There was one error however: the Genres were wrong (about 12 instead of 80+).  Then I detached the mobile, attached it later again an the Mac software now shows only 1024 titles (with about the number of 12 genres). I then restarted the mobile to trigger the music scan and rebuilt the DT database. No change, still 1024 titles shown on the mac now with 2133 in the android folder?!  Interesting: when I select the Genres (or Album or Artist) selection for the Music library (instead of iTunes as a source) I get a slightly higher number 2133 instead of 2076 (and 87 genres, the correct number, see screen shot). The Android directory contains exactly this number of files! However the library view on Mac shows 1024... All screen shots show the status of the corrupt situation. I am close to de-installing DT again!
>> Any idea?
1
Henry Kwan's profile photo
 
Hello,

Thanks for the report and screenshot.

Are you using version 3.2.0 of the OSX application?

http://download.doubletwist.com/mac/doubleTwist.dmg

Did you disable transcoding on the device?

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/#disable

Did you get any errors during the sync?

Perhaps the Android Media Scan service did not properly index the files on the SD card? You can try rescanning with the SD Scan app.

https://www.doubletwist.com/help/question/what-are-the-changes-to-sd-card-support-in-android-44-kitkat/#sd

Thanks,
Henry
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Robert Pilote

General discussion  - 
 
Itunes error 7 (error 126) prompt recurring every time I open Doubletwist. 

Itunes seems to work fine as a stand alone application, but every time I try to sync my music to my Samsung Galaxy S5 from my laptop (using windows 8.1) I get the error. 

I've run a registry cleaner program and uninstalled itunes several times.

Any advice? It only occurs when syncing with Doubletwist.

Thanks in advance
1
Henry Kwan's profile photoRobert Pilote's profile photo
2 comments
 
Henry
Thanks for the input. I realize that this is a DoubleTwist forum, not Itunes. That said, I've done a full delete and re-install of Itunes several times. Each time, Itunes has worked properly, that is until I try to sync through Doubletwist.

I've updated the registery as well, with the same outcome. 

The issue is a bit outside my area of expertise,admittedly, and I have concerns that Apple support will say it's a Microsoft/DoubleTwist issue, Microsoft will say it's an Apple/DoubleTwist issue, and DoubleTwist will say it's an Apple/Microsoft issue. 

No matter the outcome, I will be the loser, I'm afraid.

I'll keep you posted, but I've already been down the path with the solution you recommended, to no avail.

Thanks
R
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Brendan O'Reilly

Help & Tips  - 
 #LG
 
Hi,

These seem to be quite out of date. Is there any updated instructions got LG G3 devices/ Mac? 
1
Henry Kwan's profile photo
 
Hello,

Recent Android devices only have USB MTP mode, which the Mac does not recognize without additional software. In addition, doubleTwist was not designed for USB MTP as it expects USB Mass Storage (MSC) mode.

We are working on additional wireless syncing solutions for the Mac but this will take some time.

In the meantime, you can use AirSync to sync with USB MTP only devices.

Here is a quick start guide to AirSync on the Mac:

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/

If your computer is having difficulty seeing your Android device, here are some troubleshooting tips.

http://www.doubletwist.com/help/question/airsync-troubleshooting/

Step #3 (disable, enable AirSync) resolves the issue for many users.

Rebooting all of the devices in the network has also been successful for users. Other users have also reported a full reset of doubleTwist Player has worked for them.

http://www.doubletwist.com/help/question/how-do-i-completely-uninstall-or-reset-doubletwist-on-my-android/

Thanks,
Henry
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Alex Tiscareno

General discussion  - 
 
Does anyone know how to correct album cover art that does not transfer from desktop version of Double twist to the mobile phone?  The synch function is rather hit and miss on transferring the art.  Feedback welcome!
1
Henry Kwan's profile photo
 
Hello,

Here's more information on how our app handles artwork.

https://www.doubletwist.com/help/question/how-does-doubletwist-player-handle-album-artwork/

If you have the Music Lover or the Pro upgrade active, you can manually select artwork. Otherwise, you can try a library reset to rescan any embedded artwork.

Thanks,
Henry
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Scot Becker

Help & Tips  - 
 
Good afternoon,
  been having issues for the last 2 months. DT quick sync'ing with my samsung s4. It just stays in the loading screen forever. I've uninstalled and re-installed with no avail. Please help.
1
1
Henry Kwan's profile photoScot Becker's profile photo
 
Hello,

Are you using Windows 7 or Windows 8?

Which loading screen are you referring to? Is it the "Loading your library..." screen?

Have you tried a full reset of doubleTwist on your PC?

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-and-pc/#B

If after the full reset, this problem still occurs, please try this version of the sync application. You do not need to uninstall your current version, you can use this installer to install over the currently installed version.

http://beta.doubletwist.com/doubleTwistSetupFull_r19517.exe

Thanks,
Henry
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Hello,
I just downloaded doubleTwist and have chosen a few albums to sync as a test. Every time I try to sync, however, the screen never gets past "Planning Sync." It's been sitting there "planning" for ten minutes. It's not frozen; I was able to cancel it and it went back to the selection screen immediately.

Is this normal? It took a really long time to scan my library in the first place, but I don't know how I feel about using this program if it's going to take an hour to scan my library, plan the sync, and actually sync my music.

I'm running Windows 7 and do not use the doubleTwist app on my phone. My music library is managed on iTunes.

Thanks,
Rick
1
Andy Rafanan's profile photoEric Geweniger's profile photo
7 comments
 
I see.
Well, I rebooted the program, and it's currently trying to identify my library again. When I get a chance to sync, I'll leave it alone for a while and update with what happens.
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Fergus Collins

Help & Tips  - 
 
Doubletwist isn't transferring all of my songs to my phone on, as far as I can tell, any setting. The songs show up in the doubletwist app but they don't play because the songs didn't transfer to my Galaxy SIII GT-I9300 (made evident when browsing the files both through my computer and in the "my files" app on the phone).

Do you know what the problem is?
1
Henry Kwan's profile photo
 
Hello,

What operating system are you using? Windows 8?

What version of Android are you using on the GS3? Stock or custom ROM?

Are you using USB or AirSync? Did you get any errors during the sync?

Here is a step by step guide to syncing using doubleTwist 4.0 (available for Windows 7 or Windows 8 only) along with some troubleshoot tips.

http://www.doubletwist.com/help/question/guide-to-syncing

If after trying the troubleshooting steps, you are still experiencing problems, please send us a debug package from your PC immediately after encountering the errors.

You can do this by holding down SHIFT while right-clicking on the doubleTwist icon in the System Tray and selecting "Send log files…".

Here's a short help page on how to send the debug package.

http://www.doubletwist.com/help/question/doubletwist-sync-debug-mode/#E

Please include this G+ URL in the "Additional Information" section for reference.

plus.google.com/u/0/107162430587058785967/posts/Si9cyjt6zQC?cfem=1

Thanks,
Henry
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Lawrence Jordan

Help & Tips  - 
 
I can't seem to connect with my Apple TV. I have force stopped Play Music app and done everything according to instructions here:

https://www.doubletwist.com/help/question/how-do-i-airplay-from-google-play-music-using-the-doubletwist-airplay-app/

Samsung Note 4 Running Android OS 4.4.4

Can anyone help?
2
Henry Kwan's profile photo
 
Hello Lawrence,

We got your email as well. Below is a repost of our reply.

---start---
What are you using to root? SuperSU? Are you getting any requests for root access from our MagicPlay app?

Please try streaming again to your Apple TV and if it still does not work, please send us a log using something like CatLog.

https://play.google.com/store/apps/details?id=com.nolanlawson.logcat&hl=en

Use "(Case 88611)" as the subject line.
--end--

Thanks,
Henry
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Ken Radziwon

General discussion  - 
 
I have a Samsung Tab 4 with 64gb of external storage that i synced my itunes library to with no problems.  I uploaded about 55gb of music to it.  However, when i open the app, it is very slow.  After a brief period of time, i will get an error message that says "Doubletwist is not responding" so i can either "wait" for it to respond or "close".  I waited to no avail.  I closed DB and now i cant even get it to open to see my music anymore.  Any idea's of what i can do?  Google play music and samsung's music player work fine.  Thanks. 
1
Ken Radziwon's profile photoHenry Kwan's profile photo
3 comments
 
Hello Ken,

I'm sorry that you're still experiencing problems.

No songs are seen even after a database reset? That's odd.

Does Google Play Music see these songs?

You can try a manual rescan of the doubleTwist folder using something like SD Scanner.

https://www.doubletwist.com/help/question/what-are-the-changes-to-sd-card-support-in-android-44-kitkat/#sd

This will add all of the music files in the doubleTwist folder into the AMS, which is what our app uses to rebuild the database after a reset.

Thanks,
Henry
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Ko Bails

General discussion  - 
 
Heyo.

So I bought the doubleTwist when it was called doubleTwist pro. But now the name has changed and I can't re-download what I bought. Help please?
1
David King's profile photoHenry Kwan's profile photo
4 comments
 
Hello +David King,

An EQ is included as part of doubleTwist Pro.

You can access the EQ via a few different methods.

https://www.doubletwist.com/help/question/guide-to-music-lover-on-android/#1

Thanks,
Henry
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Isaac Lam

General discussion  - 
 
Hello, I've had problems with double twist music information not showing up on external widgets and apps, such as ac display and zooper widgets, though soundcloud, Google play music will show info. I'm using a one plus cm11. Any help would be greatly appreciated. Thanks in advance.
1
Isaac Lam's profile photoHenry Kwan's profile photo
7 comments
 
Hello,

Thanks for the additional information.

It appears that AcDisplay doesn't work right on the Nexus 7 (2012) running 5.0.2 as I wasn't able to get it to display any wallpaper or controls while music was playing (with both our app and Google Play Music).

But I tried a few other devices (like a GS4 on 4.4.4) and was able to see the wallpaper and controls with both our app and Google Play Music. So this problem might be very device specific. I'll continue to test to see if I can determine any particular pattern.

Thanks,
Henry
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Hi There, I'm having an issue with DoubleTwist on my Android.  When I first installed it, the app successfully found and indexed all the media on my external sd card.  However, when I use AirSync, the Windows App doesn't see the SD card and it instead syncs everything to the internal memory. How can this be fixed?
1
Steven Rodriguez's profile photoHenry Kwan's profile photo
2 comments
 
Hello,

What device are you using? What version of Android?

To clarify, you don't see a "Storage:" switch in doubleTwist Settings?

https://www.doubletwist.com/help/question/how-do-i-switch-from-internal-storage-to-sd-card/

If you use a file manager like ES File Explorer, what is the path to your SD card?

On a Samsung Galaxy S4, the path is:

/storage/extSdCard/

While the internal storage location is:

/storage/sdcard0/

Thanks,
Henry
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Sasha Smith

General discussion  - 
 
Hey guys, I just downloaded double twist to my PC and my galaxy s4 and every time I try to sync it, it says "sync failed" it will act like its retrieving all my music and pictures then it says "cannot find file" please someone help!! I am getting so frustrated!

1
Henry Kwan's profile photo
 
Hello,

What version of Windows are you using? Windows 8?

Are you trying to sync items from your PC to your GS4?

Are you using USB or AirSync?

If you are using doubleTwist 4.0 ("doubleTwist Sync", available for Windows 7 and Windows 8 only), here is a step by step guide to syncing along with some troubleshoot tips. Please let us know at which step you are encountering problems and what the specific error message is. You can click on the sync summary to get more information on the error.

http://www.doubletwist.com/help/question/guide-to-syncing

A detailed description of the issue you are facing is the most valuable information for us - the better we understand the issue the better we’re able to help!

Thanks,
Henry
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Gregory Foster

Help & Tips  - 
 
Hey. I love the app! But... there's one thing that's driving me crazy. It's the issues with tags, as has been mentioned elsewhere.

I'm using iTunes 11.4 on Mac 10.6.8. Whenever I import new music into my iTunes, I edit the tags to fit with how I want to organize my music. That often means changing the Genre.

So I'll do that, add it to a playlist, then open the DoubleTwist app on Mac, and AirSync that playlist to my Nexus 5. I wait patiently, and then see that somehow the phone has imported some of the new music with the new tags, and some with the old tags!

The only way I've figured out to fix this is to delete the mis-tagged music from my phone, completely uninstall the DoubleTwist app from my Mac and start all over. But how it's importing the tags that have already been changed, and getting some of them right and some of them not right, is a mystery to me.

Okay. So there's a way to reset the database on the phone, but there's not (as far as I know) a way to reset the database on the Mac app. I've played around with it, and it seems that once it's in the app it never totally disappears.

Great app again, y'all. Grab a burrito for me.
1
Henry Kwan's profile photoGregory Foster's profile photo
2 comments
 
Thanks. That worked for me.
Add a comment...
 
hello (Henry)

I do not understand why but as I was trying to find if you have any answer to my question I notice that my post was.?! deleted...

well, just to avoid to be forgeted:

I have a Oneplus One 64g with Cyanogen 11

I bought doubletwist and I am trying to make it work but I have an issue;

when I insert the headset it open the standard music player even after I configure doubletwist as default player.

to try to figure what was happening I did install just for test Rocket Player and when I insert the headset jack double twist do not shows up as an option..

you said that was forwarding the issue to the Dev team but as the post isn't available anymore I wonder if there is any develop on this.

looking forward to read back from you.
thanks in advance.
best
1
Henry Kwan's profile photoRui Carvalheira's profile photo
2 comments
 
wonderful. thanks
hopefully they will be able to solve this in a new update.
not being able to make this so good application as default on headsetvis a really 'irritate' bug.
very best regards, Rui 
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Rick Twells

General discussion  - 
 
Every time I install airsync and the music player it now constantly says doubletwist has stopped. This happened after an update cyanogen 12 on my one plus one.
I've done a full reset on the player and even used the file manager to remove everything that was left after the uninstall.

Any ideas? 
1
Rick Twells's profile photoStefan Fausch's profile photo
6 comments
 
My N5 on CM12 has been doing this for the last week as well.  Thanks for looking into it. 
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Jill Cofer

Help & Tips  - 
 
Is iTunes required for a successful sync? My device is a Samsung Note 3.
More details may help: I spent the weekend uninstalling iTunes (and related apps) from my laptop; combining music libraries from a desktop, laptop, and phone; and purging, adding, and organizing song files under Artist then Albums sub-folders. Now, how do I get these 1000+ songs back on my phone with doubleTwist?
1
Henry Kwan's profile photo
 
Hello,

iTunes isn't required but we recommend using it for playback and playlist management.

Otherwise, all music files that are in the Music folder should seen and indexed so you can sync them to the device.

If you want to switch the folder that's scanned upon startup, please use the "Save imported music to:" setting in the Music window.

https://www.doubletwist.com/help/question/guide-to-doubletwist-sync/#H

Thanks,
Henry
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