Stream

Join this community to post or comment
Pinned by moderator

Monique Farantzos
owner

CloudPlayer  - 
 
Congrats to Martin Davis for winning a CloudPlayer premium unlock code. Submit your contact details at http://goo.gl/forms/vRqEDkAUgk for a chance to win another CloudPlayer unlock code tomorrow and download doubleTwist CloudPlayer from the Play Store:

https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
CloudPlayer is a revolutionary music player that puts you in control of you...
1
Add a comment...

Luke G Templeton

Help & Tips  - 
 
Just installed doubletwist (not AirSync), on my new Windows 10 machine. When I click on the music tab, it finds 0 playlists and 15 artists. I have many playlists and many more than 15 artists in my iTunes collection. Any ideas what's going on? Thanks!
1
Add a comment...

Nancy Best

Help & Tips  - 
 
I just bought doubletwist and airsync, in an effort to get itunes from my windows 10 PC to my Samsung Galaxy s2 tablet.  Itunes did not sync.  How do I get it to sync?  Is Windows 10 suppported for Doubletiwst, or did I just waste a bunch of $$$?  I like what I see- just not what I cant see...
1
Monique Farantzos's profile photo
 
+Nancy Best Could you take a quick look at https://www.doubletwist.com/help/question/guide-to-doubletwist-sync/ and see if it's helpful? If you are still having problems, our sync guru +Henry Kwan will assist you on Monday.
Add a comment...

David Stupple

Help & Tips  - 
 
I recently purchased double Twist Pro for Android because I was very disappointed to learn that my Sonos system would not do BBC podcasts. I set up fairly quickly and everything seemed to play well through the Sonos stereo pair. Tried today, however, and having difficulty getting a podcast to play at all. When it does play, it only comes through a single Sonos speaker.

When I start the podcast, I tap the Wifi-like icon below the now playing screen, and I am offered a choice of two Sonos. If I click one, the podcast occasionally starts playing in mono. Other times it just freezes and I have to close and restart. If I try to switch to the other Sonos, again it all freezes. During a freeze, the pause button is visible as if it is playing ok.

There was a recent Android update to 6 (HTC One M8). 

Any suggestions? Thanks
1
David Stupple's profile photoMonique Farantzos's profile photo
7 comments
 
+David Stupple​ sorry we didn't satisfy your needs, but we simply don't have the resources to develop and test for a proprietary Sonos protocol. If it became popular among our users, we would definitely prioritize it but this is the first time we've seen this request. Again, I apologize if we let you down in any way but I don't want to promise something we can't deliver.
Add a comment...

Alessandro China

Help & Tips  - 
 
Hello,

I have just changed smartphone.
When I downloaded doubleTwist it doesn't recognise the premium features that I bought before with my Google account china.alessandro@gmail.com
What can I do to unblock them again ?
Thanks in advance
Alex 
1
Henry Kwan's profile photoAlessandro China's profile photo
2 comments
 
Thanks a lot. Working perfectly 
Add a comment...

Monique Farantzos
owner

CloudPlayer  - 
 
Today's CloudPlayer premium unlock code winner is +Zsolt Bodrogi . Enter your contact details here for a chance to win a CloudPlayer unlock code tomorrow: http://goo.gl/forms/vRqEDkAUgk and make sure to download CloudPlayer from the Play Store: https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
1
Add a comment...

Massimo Gregori

General discussion  - 
 
Hello,
I am using doubleTwist for Mac, I have a large iTunes library (30GB) and it seems that every time it performs a full sync and not an incremental one.
Should I configure somethings differently?
1
Henry Kwan's profile photo
 
Hello +Massimo Gregori,

Are you syncing the entire iTunes library to your device?

Have you tried disabling transcoding?

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/#disable

Thanks,
Henry
Add a comment...

Mike Hartner

doubleTwist Classic Player  - 
 
I'm trying to use doubleTwist to sync via cable with an LG4. My Mac version of double twist will see the phone, but can't figure out how to MOUNT the device to download.  Am I SOL and need to airdrop?  I was hoping to sync everything via cable 
1
Monique Farantzos's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Mike Hartner,

Recent Android devices only have USB MTP mode, which the Mac does not recognize without additional software. In addition, doubleTwist was not designed for USB MTP as it expects USB Mass Storage (MSC) mode.

We are working on additional syncing solutions for the Mac but this will take some time.

In the meantime, you can use AirSync to sync with USB MTP only devices.

Here is a quick start guide to AirSync on the Mac:

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/

Thanks,
Henry
Add a comment...

mmadrummer420

Ideas & Improvements  - 
 
over all best android app so far I've seen. i do have a album top 100 techno and trance. every two songs are from a different artist so i have 50 of the same albums. when i search each album, it has two songs by that artist in it. all 100 songs in one album would be preferred in search. that is the sole reason i would search by album to listen to the whole list in order or shuffle.  also being able to search by composer would be cool i Have used that to save my favorite song to a more permeant play list hidden inside the id3 tags of the songs. thanks 
1
Henry Kwan's profile photo
 
Hello +mmadrummer420,

Thanks for the feedback, we appreciate it.

Universal search has been requested by users so this is something that we're looking into for the future roadmap.

You may want to try our other media app, CloudPlayer, as we're planning to port the playback engine and other improvements from it back to ClassicPlayer in the coming weeks. There is a free trial available in CloudPlayer so you do not need to purchase the app for a test drive.

https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer&hl=en

Thanks,
Henry
Add a comment...

Luke Bendkowski

Help & Tips  - 
 
My sync appears to be stuck on "Loading Your Library..." I've made sure the XML file should be all good, it just seems like it takes forever. I do have a very large library at 400+ GB and the XML itself I think is ~60MB. Is there anything I can do to make this faster or any logs I can send you to investigate? I reset the import to see if that would help but it didn't appear to. 

Cheers and thanks!
1
Luke Bendkowski's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

Perhaps another issue is causing it to get stuck.

Please send us a debug package by holding down SHIFT while right-clicking on the doubleTwist icon in the System Tray and selecting "Send log files…".

Here's a short help page on how to send the debug package.

http://www.doubletwist.com/help/question/doubletwist-sync-debug-mode/#E

Please include this Google+ URL in the "Additional Information" section for reference.

https://plus.google.com/u/0/113135289889212181974/posts/1p3vEmLc5RF?cfem=1

Thanks,
Henry
Add a comment...

Jacko Tallon

CloudPlayer  - 
 
Hi, I can't listen to my music offline on the Adroid app! I've downloaded them all from google drive and can only listen to them with internet 
1
Henry Kwan's profile photo
 
Hello +Jacko Tallon,

Are you getting an error when you select the "Keep Offline" option? Or what happens?

If you check our app directory using a file manager, you should see the cache files in this path:

~/Android/data/com.doubleTwist.cloudPlayer/files/offline/

Thanks,
Henry
Add a comment...

Brian West

General discussion  - 
 
Where can I redownload doubleTwist recorder for Android? 
1
Henry Kwan's profile photo
 
Hello +Brian West,

Please send us an email at:

support [at] doubletwist.com

Include this G+ URL for reference.

https://plus.google.com/u/0/111635472604096419614/posts/JfXDhhsWECN?cfem=1

Thanks,
Henry
Add a comment...

About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

bob chrisp

General discussion  - 
 
My Motorola G3 updated to Marshmallow today and my iTunes music files disappeared from the Motorola.  I tried to re-sync, but DT does not see the iTunes library.

Bob
1
Monique Farantzos's profile photo
 
+bob chrisp​ could you install our sister app, doubleTwist CloudPlayer and see if it sees your files? https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
Add a comment...

Bean Yard

General discussion  - 
 
Getting this, despite not being connected to a PC (as you can see by the lack of icons indicating that in the top left). Seems to have started after the marshmellow update. Getting the app to ignore the optimization does not fix.
1
Add a comment...

Tim Davis

General discussion  - 
 
I got a new lg g4.  I downloaded double twist and transferred my iTunes albums  to  micro card external storage.  It appears the software reduced the m4a file size substantially. I assume the bitrate was decreased proportionally but I can not find a way to see what the bitrate is on the song files.  I want files high quality so I can take advantage of my car stereo blue tooth ability
1
Henry Kwan's profile photo
 
Hello +Tim Davis,

Are you using PC or Mac?

What format are the files being transferred?

Currently lossless ALAC files are not supported directly in ClassicPlayer so they have to be converted/transcoded. But you can use our new CloudPlayer app to play ALAC files if you want to transfer them as-is.

By default, our PC app doesn't transcode but our Mac app does. You can disable transcoding on the Mac version by right-clicking on the device.

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/#disable

We're planning to port the playback engine and other improvements from CloudPlayer back to ClassicPlayer in the coming weeks. There is a free trial available in CloudPlayer.  It also supports local playback in free mode so you do not need to purchase the app for local playback.

https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer&hl=en

Thanks,
Henry
Add a comment...

nicola giolito

doubleTwist Classic Player  - 
 
Hello community, I have a Mac (with Mavericks) and a HTC M9. I have tried already several programs to sync, free and not free, but all with problems for HTC or for Mac... I understood it's not possible to sync a mac with double twist through USB cable, would be possible to have a trial code and try 1 airsync, before buying also this app?
Thanks
1
Henry Kwan's profile photo
 
Hello +nicola giolito,

There isn't currently a trial available for AirSync but you can purchase the app from the Play Store and test it for 2 hours.

https://support.google.com/googleplay/answer/134336?hl=en

Here is a quick start guide to AirSync on the Mac:

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/

Thanks,
Henry
Add a comment...

Jarad Plato

doubleTwist Classic Player  - 
 
Hey there. I'm having a bit of a problem getting playlists to sync onto my desktop player from itunes. Neither from the library tab for 'import itunes playlist' or from the playlist tab itself. Running yosemite 10.10.5
1
Henry Kwan's profile photoJarad Plato's profile photo
2 comments
 
Thanks Henry! 
Add a comment...

Monique Farantzos
owner

CloudPlayer  - 
 
Twisters, today's CloudPlayer unlock code winner is Lewis Green! Add your name to the list (http://goo.gl/forms/vRqEDkAUgk) for a chance to win another CloudPlayer unlock code tomorrow and download the CloudPlayer app here:

https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
CloudPlayer is a revolutionary music player that puts you in control of you...
1
Monique Farantzos's profile photo
 
Time is running out! Enter your contact info for a chance to win today's unlock code for CloudPlayer Platinum: http://goo.gl/forms/vRqEDkAUgk
Add a comment...

Galvin Stanley

doubleTwist Classic Player  - 
 
hey!!! i want to get the full version of double twist but im not able to make the purchase from the app. Im from india and whenever i try to make the purchase a text message goes from my phone and no response from it. Please help me with this. :)

1
Galvin Stanley's profile photoHenry Kwan's profile photo
4 comments
 
Hello +Galvin Stanley,

I'll ask the web team to look at the India transaction logs.

Please send a screenshot of your SMS conversation to:

support [at] doubletwist.com

Please include "DT Issue 20160203a" as reference.

Thanks,
Henry
Add a comment...

Hideyuki Satoh

doubleTwist Classic Player  - 
 
I'm using the Double Twist for my mac OS 10.10.3 and the Double Twist player on Android 6.0.1 that get synced by Airsync.  I can't listen to any songs from my Android player. when I choose a songs, moved to player display but don't start the song. Is it because sync got failed? if so should I need to delete current song data and sync again?   
1
Henry Kwan's profile photo
 
Hello +Hideyuki Satoh,

Did you get any errors during the sync? What device are you using? Does it have a SD card?

Please try a library reset in ClassicPlayer on your Android device.

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

You may want to try our other media app, CloudPlayer, to check if this problem also occurs in that app. We're planning to port the playback engine and other improvements from CloudPlayer back to ClassicPlayer in the coming weeks. There is a free trial available in CloudPlayer so you do not need to purchase the app for testing.

https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer&hl=en

Thanks,
Henry
Add a comment...