doubleTwist Music Player: Share ideas, tips, get help
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David L

General discussion  - 
 
Galaxy S4, Was working in 4.4.2 I paid for Pro. Yesterday I upgraded now running 5.0.2 on F2FS (all old data was wiped). Reinstalled from play store and it crashes immediately upon opening
1
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Richard Snare

Ideas & Improvements  - 
 
Is there a way to clear the play queue?
If so where do I find it on my Android Phone (HTC One M7)
If not could you please add this functionality?
I often set up some albums to play while driving - adding them to the play queue but when they finish or when I want to set up for a fresh trip, I have to remove each song individually from the queue.
Otherwise I am finding it really great.
1
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Dennis Ward

Help & Tips  - 
 
hi, I have about 1500 m4P on my PC.  When I tried to sync to my samsung g5 ...no songs synched >  Can you give me some thoughts on what to look for.
1
Dennis Ward's profile photoMarcus Kirkpatrick's profile photo
3 comments
 
I have had similar problems with files before.
My advice would be "drag and drop" the files onto your Samsung G5 using AirDroid, (which is free on the market).
Once they're on your device, (either internal or a card), make sure your Storage Settings in doubleTwist are correct (via Settings > Storage) and then perform Settings > Reset doubleTwist.
That should hopefully ensure that all files are on your device or external storage and update the library.
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Hi, I'm a new user of DT and it seems good; Anyway I'm facing an issue I don't understand. When I want to synchronize my Itunes playlists, DT for Mac only sees the internal memory of my S4 (with Lollipop), and it doesn't sees the external SD card.
Any idea ?
regards,
Xavier
1
Xavier de Saint Roman's profile photo
 
I found the solution
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Eric Vazquez

General discussion  - 
 
I have had DT for about 6 months now, I have had no complaints until now. I was formerly working my MACbook off of Mountain Lion and DT was syncing just fine with iTunes. Yesterday I upgraded my OSX to Yosemite and now DT isn't syncing to iTunes or vice versa.

Does anyone have any insight for me? Thanks in advance.
1
Henry Kwan's profile photo
 
Hello,

Are you getting any errors when you launch our application?

You can try deleting the doubleTwist "Libraries" folder from within the doubleTwist folder. This will trigger a new import from iTunes.

Here's a help page with screenshots:

http://www.doubletwist.com/help/question/how-to-reset-doubletwist-for-mac-osx/

Thanks,
Henry
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Zoubein Rana

Help & Tips  - 
 
Its a long time since i used double twist but it used to have its own library and interface is that all gone now is it just for syncing and we have to use itunes or WMP?
1
Andy Rafanan's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Zoubein Rana,

The new version of doubleTwist Sync does not include a media playback or playlist management component as it is focused on being a sync client. We suggest using iTunes if you need playback or playlist management features.

New features include full integration with iTunes. This means when you rate something 5 stars on Android, or edit a playlist, that change is now pushed back to iTunes on your PC. We removed traditional player functionality from our Windows version because our main focus is on touch UIs. You may see us creating a "Metro" app for Win8 in the future.

Here are some help pages for doubleTwist Sync.

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-usb-syncing/

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-airsync-syncing-play-store/

http://www.doubletwist.com/help/question/guide-to-doubletwist-sync/

A full list of help pages can be found at our website.

http://www.doubletwist.com/help/platform/windows-7-8/

If you want to go back to the previous version, you can do so by resetting your library database. More details are in this help page.

http://www.doubletwist.com/help/question/how-to-downgrade-from-doubletwist-sync-to-previous-version-of-doubletwist/

Thanks,
Henry
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Recently some of the songs/audiobooks will hit a certain part of the song and stop and go back to the start. I can skip past that part of the song and it works fine but it's frustrating. The audiobook I am currently listening to has reset 4 times so far. Every time I have to skip past 5-10 minutes of the story which is far less than ideal. I am using an LG-E973
1
Gino Collins's profile photoHenry Kwan's profile photo
4 comments
 
Hello,

Thank you for the log files.

I will forward to the QA/Dev team for further analysis.

Thanks,
Henry

---
FB88833
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AJ Kadidal

Help & Tips  - 
 
I've got a pretty annoying problem on my DoubleTwist for Android. The player refuses to play several songs in a playlist. For example it will play a sequence of tracks from one album, but will then refuse to play a following set of songs from another. In some instances, it arbitrarily shuts down.

I didn't initially notice this problem until a couple of days ago - but it may have manifest itself ever since I upgraded to Android L in February.

I have reset the app twice to attempt to correct the problem - but no dice.

Any help?
1
Henry Kwan's profile photoAJ Kadidal's profile photo
2 comments
 
Yes, I'm using a Moto G. You're right, the artwork appears but the song does not play.

To try another solution, I manually overwrote the affected tracks with fresh copies. This seems to have fixed the problem - for now.

If the problem reoccurs, I'll send the log file as per your instructions.

Thanks.

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In iTunes on Windows7, I have a specific playlist just for transferring stuff to my phone.  I delete tracks I've heard, add new tracks that come in, maybe even change the order a little.  I exit iTunes.  I connect my Nexus 6 phone to my computer, then launch the DoubleTwist program.  

DoubleTwist updates the data, and I double check that only the one playlist is marked. Sync. I see songs being added & deleted, then I see iTunes being updated.  Sync complete.  Close/disconnect phone.

Go into the DoubleTwist app on the phone.  The old playlist is there.  The songs I removed from the playlist are still on the list and new songs aren't on it.  

What step have I missed? Thanks. 
1
Henry Kwan's profile photo
 
Hello,

Thanks for the report. It may be that the sync application did not properly detect the changes in the iTunes playlist. Please restart the sync app on the PC and then sync again.

Thanks,
Henry
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Kuhan Raj

Help & Tips  - 
 
Hey, I'm running a mac os x version 10.8.5
why can't i even download doubletwist on my device.
Don't send me sarcastic replues
1
Henry Kwan's profile photoKuhan Raj's profile photo
4 comments
 
I hope this works. Thanks man!
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.
 
Hi, 

I am using the following:
 - Android v4.4.2  
- doubleTwist Premium.
- Sandisk Ultra MicroSDXC 128GB storage

My storage settings in doubleTwist are Memory card 119.1GB.

I really liked the player, but had been disappointed that I couldn't transfer my checked music from iTunes, so I purchased iSyncr and have transferred the greater majority of my songs, (~114GB); however, after my media is indexed in doubleTwist I can view a complete list of Artists, although, if I expand upon this view I cannot see any albums or songs.

Is this a common issue? Is it lag from reading the microSD card at all?

Thanks!
1
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Andy Landgraf

Help & Tips  - 
 
I have a lot of songs on my iTunes that I don't want synced to my Galaxy S5, so I have them "unchecked" in iTunes. doubleTwist still seems to sync them (though itunes/ipods won't). Is this unavoidable? Runnning Windows 8.1
1
Andy Landgraf's profile photo
 
Edit: solution found here: https://plus.google.com/102614288649700400844/posts/feMBzWsGZmP

TLDR: No support for the itunes "check/uncheck" function...yet.
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Eric Vazquez

Help & Tips  - 
 
 
I have had DT for about 6 months now, I have had no complaints until now. I was formerly working my MACbook off of Mountain Lion and DT was syncing just fine with iTunes. Yesterday I upgraded my OSX to Yosemite and now DT isn't syncing to iTunes or vice versa.

Does anyone have any insight for me? Thanks in advance.
1
Henry Kwan's profile photo
 
Hello,

Please reference your other message on this issue.

https://plus.google.com/u/0/113485401723853456881/posts/YxG2ijMRE4A?cfem=1

Thanks,
Henry
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Hi. I downloaded doubletwist to my z3 compact. It doesn´t recognize the sd card. It´s the only app in the phone with this problem.
I´ve already tried clearing data and cache of the app and of Media Storage, and reinstalling the app. Any ideas? thanks!
1
Juan Sevlever's profile photo
3 comments
 
ok, I fixed that by rebuilding itunes library. I´ll now try deleting music on the sd and sync via doubletwist app this time
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Just downloaded DT on PC (Win8) and bought premium app for Samsung S5 and cannot get it o sync over USB. I am trying to sync to my storage card and it is only adding 10 songs and saying failed to add the remaining files. 
1
Henry Kwan's profile photo
 
Hello,

What sync error are you getting? You can click on the sync summary to get more information about a specific error.

Here is a step by step guide to syncing along with some troubleshoot tips.

http://www.doubletwist.com/help/question/guide-to-syncing

If after trying the troubleshooting steps, you are still seeing these sync errors, please send us a debug package from your PC immediately after encountering the errors.

You can do this by holding down SHIFT while right-clicking on the doubleTwist icon in the System Tray and selecting "Send log files…".

Here's a short help page on how to send the debug package.

http://www.doubletwist.com/help/question/doubletwist-sync-debug-mode/#E

Please include this G+ URL in the "Additional Information" section for reference.

plus.google.com/u/0/110391643141207222988/posts/Dr872ajnwzX?cfem=1

Thanks,
Henry
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David Hollingshead

Ideas & Improvements  - 
 
Please have the Alarm app have settings on each alarm that inherit the main settings. Also, when I wake up in the morning I want the music to fade in and let me change tracks or change the volume or app settings without being forced to either stop or snooze the alarm. I simply want a playlist to shuffle and play at a certain time every work morning.
1
Henry Kwan's profile photo
 
Hello,

Thanks for the feedback, we appreciate it.

Various alarm enhancements have been suggested by other users so we are investigating them for the future roadmap.

Feedback like yours helps us to prioritize our future development plans. I've sent your comments on to our product manager.

Thanks,
Henry
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Ankit Gupta

General discussion  - 
 
Lately when I sync my iTunes playlist over to my Xiaomi MI4 phone using AirSync on doubletwist, all the song names start showing up with weird "%20" characters instead of space. Seems like some escaping issue. Can you please fix this ? Its really annoying. 
1
Henry Kwan's profile photo
 
Hello,

Thanks for the report. I'll ask the QA/Dev team to investigate.

Does this problem persists after a library reset and then resync?

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

Thanks,
Henry
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Yacov Kranc

Help & Tips  - 
 
every time i try installing i get a message that the process was unsuccessful. i get stuck at the bonjour stage.
any help?
1
Yacov Kranc's profile photoHenry Kwan's profile photo
2 comments
 
Hello,

What is the exact error message? Are you getting "Download failed"?

https://www.doubletwist.com/help/question/how-to-resolve-a-download-failed-error-during-installation/

Please try the alternate installer.

http://download.doubletwist.com/doubleTwistSetupFull.exe

Thanks,
Henry
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Andy Rafanan

Help & Tips  - 
 
I just had to do a phone reset on my Galaxy S5 and am now syncing my music. What took 4hrs before to sync 12,000 songs is now at 21hrs and still going. It's about 80% done. If the Galaxy S5 is supposed to be USB 3.0, my Asus m-board has USB 3.0 and I have a 64g Class 10 microSD card, why is it taking this long?? Can I (in the future) just pull the sdcard, use my USB 3.0 reader and dump the music into any certain folder and have DoubleTwist pick them up when I put the card back in?
This is ridiculous! :-(
1
Henry Kwan's profile photoAndy Rafanan's profile photo
14 comments
 
Will let you know what happens when the new card arrives.
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Ack! I have a brand new Galaxy S5. I tried double twist unsuccessfully with my S3 last year, but the sales guy at my local big box store assured me that double twist is the way to go to sync my iTunes to my new phone. I shelled out $5 for the air sync, redownloaded doubletwist on my laptop (I'd deleted it a while back) I'm getting the same problem I had before... it gets stuck loading my library. My iTunes library is medium-sized... 16 GB. I don't even want to sync all of it. Just want to be able to listen to my favorites on my phone. HELP!!!!
1
Rhiannon Eades's profile photo
13 comments
 
I think it may have worked! The app is slow to respond, but I think my music is on there! :D
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