doubleTwist Music Player: Share ideas, tips, get help
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mark muller

General discussion  - 
 
I installed doubletwist with magicplay feature on a Galaxy S6 edge. All my music transfered perfectly but am having magicplay volume issues with my airplay device. The first song will be at very low volume and the next song, and those after, will be at high volume with lots of distortion. It shows that I am adjusting magicplay volume on my device, but actual volume stays the same (super loud). Any thoughts?
1
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John Michael Weisberg

General discussion  - 
 
I have Doubletwist for Mac and an Android phone(S5). I've really enjoyed using doubletwist however, every time I try to load up the app on my Mac, I get an "Error message" and the application immediately shuts down. Is there a way to fix this?

I've tried uninstalling the application and the error messages keep popping up! Thanks in advance for the help!
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Joey Chan's profile photo
 
I also have a malfunctioning mac Doubletwist. I reinstalled doubletwist on my phone and since then I can't add back my device. First the mac Doubletwist can't detect the device automatically, and then when I try to manually add it it immediately shuts down. Very frustrated as I paid for the Airsync for convenience but now I am even more troubled.
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Made a playlist in WMP, but when I try to drag the .m3u file to the Doubletwist window, it says Only Music, Video, Photo files supported. What am I doing wrong?
1
Henry Kwan's profile photo
 
Hello,

Playlists created in WMP should be automatically imported into our application so it appears on the list of playlists to be synced.

If it isn't appearing after a few minutes, please try restarting our sync application. This will force a library refresh/import from WMP.

Thanks,
Henry
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I've bought doubleTwist with the AirPlay addon, but I have trouble making it work with Kodi. Basically my Kodi installation receives audio from my computer via AirPlay without any issues. But when I try it in doubleTwist, the device name is shown, but when I turn sharing “on”, it reverts to off in 1-2 seconds. Kodi receives something, since its screensaver goes off, but doesn't start playing.

Any help is appreciated. 
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Henry Kwan's profile photo
 
Hello,

Thanks for the report. We've had some reports of issues with Airplay and XMBC/Kodi. This may be to Kodi's incomplete Airplay emulation.

Please reproduce this issue and send us logs from your device by following these steps.

1. Try to stream to your Kodi box.
2. Then immediately go into doubleTwist Settings.
3. Scroll down to select "Send Log Files" and tap "Continue".
4. Enter "DT Issue 20150417a" in the description text and tap "Send Logs" to email the logs to us.

Thanks,
Henry
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Gregory Martin

General discussion  - 
 
Hi I have just bought the Pro edition for Android. I love it and the syncing with my MAC. BUT. Is there a way (as you can in iTunes) of just randomly playing through your songs without creating a pre-planned playlist?
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Gregory Martin's profile photo
 
Forget that, all is good. Its in the play screen (didn't notice it!) Thanks.
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Deleted the app from my phone because of duplicates which didnt go away when I reset the database and when I tried to sync for the second time because i added a couple more songs it tries to add all 3000 songs that it already put on the phone.
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Henry Kwan's profile photo
 
Hello,

What device are you using? What version of Android?

Were you syncing to the SD card? For Android 4.4 devices, when you uninstall the app, all synced songs are also removed due to the restrictions imposed by Google.

Here's a help page with more information.

https://www.doubletwist.com/help/question/what-are-the-changes-to-sd-card-support-in-android-44-kitkat/

Otherwise, if you were using internal storage, the songs won't be removed but since the database created by the reinstallation doesn't indicate that the files were synced there by our application, the UI will show that the sync application is syncing those files but really it isn't. The sync application will know not to really transfer the file during the sync.

Thanks,
Henry
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Do I need iTunes to create a playlist to sync to the phone? Can I create playlists another way on my computer to upload, or is Doubletwist iTunes dependent? I just switched from iPhone to Galaxy S6 and do not want to use any Apple products.
1
Henry Kwan's profile photo
 
Hello,

We recommend using iTunes but you can also use Windows Media Player to create playlists on your PC.

Thanks,
Henry
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I've been trying to Sync my playlist to my Galaxy S4 for 2 days.  I finally have it syncing, but doubletwist says it's adding 5508 songs, but I only have 2982 in iTunes...where are the rest coming from?
1
Henry Kwan's profile photoCraig Doyle's profile photo
2 comments
 
Thanks for responding.  I use Windows 7.  I actually ended up having success this morning by deleting and reinstalling all of the double twist folders from my phone, and re-syncing using AirSync.
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Chen Kevin

Ideas & Improvements  - 
 
Just purchased the Pro, thought I can specify (include/exclude) folders or say excluding Videos to be managed by doubleTwist.  This control would make things a lot easier.  Or is it possible but I have missed something?
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Henry Kwan's profile photo
 
Hello,

Thanks for support doubleTwist!

Currently our app uses the Android Media Scan service to help populate the database so as long as the AMS can see the file, it'll be added to the library. If you want to exclude something, you can use a ".nomedia" file.

http://lifehacker.com/5793803/disable-media-scanning-in-specific-android-directories-by-creating-a-nomedia-file

Thanks,
Henry
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Carl Jabido

General discussion  - 
 
I bought Airplay Recorder a while ago and had to reset my device but now it looks like it's no longer available in the Play store. How can I reinstall it?
1
Henry Kwan's profile photoCarl Jabido's profile photo
2 comments
 
Thanks, will do. Also included transaction ID.
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David Li

Help & Tips  - 
 
I almost always play my playlists on shuffle, but when I click on a new song it seems to turn off shuffle and I have to turn it on again. Bit of a minor annoyance but all other music players I have used leave shuffle on permanently as long as I don't turn it off. Is there a way to set the shuffle to remain on unless I turn it off? Thanks.
1
Henry Kwan's profile photo
 
Hello,

Thanks for the feedback, we appreciate it.

Currently there isn't a way to leave shuffle mode enabled all the time. We've received feedback from several users that would like this feature so it's something that we're investigating for a future update.

Thanks,
Henry
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Angela Muir

Help & Tips  - 
 
I just got a new HTC One M7 and all my playlists wont sync from iTunes. Please help!
1
Henry Kwan's profile photo
 
Hello,

What operating system are you using? Windows 8?

Are you using USB or AirSync?

If you are using doubleTwist 4.0 ("doubleTwist Sync", available for Windows 7 and Windows 8 only), here is a step by step guide to syncing along with some troubleshoot tips. Please let us know at which step you are encountering problems and what the error message is.

http://www.doubletwist.com/help/question/guide-to-syncing

A detailed description of the issue you are facing is the most valuable information for us - the better we understand the issue the better we’re able to help!

Thanks,
Henry
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I have purchased double twist with AirSync and can not seem to get my playlists to copy over from itunes. I have verified that the playlist files are on my phone by checking in google music player, everything looks good there! Also I have tried using the reset doubletwist feature in the settings column of the app, with no luck. Can someone help please?
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problems with playlists.

What device are you using? What version of Android?

Are you syncing to internal storage or the SD card?

To verify, the .m3u playlists are present in the Music folder and they are visible and usable in Google Play Music? But they do not appear in our app even after a library reset?

https://www.doubletwist.com/help/question/how-to-restore-missing-playlists/

https://www.doubletwist.com/help/question/how-to-restore-missing-playlists-on-android-44-and-sd-cards/

If this is the case, please try one more reset and then send us logs files from your device.

1. Verify log files aren't appearing even though the .m3u playlist files are present and the library database was reset.
2. Go into doubleTwist Settings.
3. Scroll down to select "Send Log Files" and tap "Continue".
4. Enter "DT Issue 20150417b" in the description text and tap "Send Logs" to email the logs to us.

Thanks,
Henry
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Grelynn Bradley

Help & Tips  - 
 
I just bought AirSync and it's not seeing my device.
1
Grelynn Bradley's profile photoHenry Kwan's profile photo
5 comments
 
Hello,

I'm sorry that you're experiencing problems pairing your device.

Most of the time it "just works" but occasionally because of networking problems, the computer and device might not be communicating properly.

https://www.doubletwist.com/help/question/guide-to-doubletwist-sync/#B

Step #3 (disable, enable AirSync) resolves the issue for many users.

Rebooting all of the devices in the network (including the wireless router) has also been successful for users. Other users have also reported a full reset of doubleTwist Music Player has worked for them.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android/

Thanks,
Henry
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My iTunes library thinks I have 5581 items/29.82 GB of music. DoubleTwist for Mac (desktop app) thinks I have 15086 items/74.48GB of music.  Every time I launch the app I get the colored spinning wheel and it basically grinds to a halt.  There are numerous duplicate tracks in the DT library (but not in iTunes). Why does DT think there are all these dupes and extra data that doesn't exist? Please help-the app is un-usable as-is.
1
Henry Kwan's profile photoBrandon Kriner's profile photo
2 comments
 
Thanks, Henry.  This seems to have done the trick! Much appreciated!
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Eileen Ritz

Help & Tips  - 
 
I am having trouble getting started with Double Twist.  I downloaded it to my phone and laptop.  When I open it on my laptop I am only seeing an option to Sync.  How to I load my music before I sync.  
1
Shaune Bowers's profile photoGregory Martin's profile photo
6 comments
 
Same thing. Download the desktop software https://www.doubletwist.com sync'd my photos.
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Why can't i get the airplay recorder on my android device?
1
Henry Kwan's profile photo
 
Hello,

Did you purchase the Android version of Airplay Recorder in the past?

If so, please send us an email at:

support [at] doubletwist.com

Please include this G+ URL as reference.

https://plus.google.com/u/0/102701940507525234880/posts/az4ThGeBvJq?cfem=1

Thanks,
Henry
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Chen Kevin

General discussion  - 
 
If you have got the Pro, you can do both wireless and USB sync.  I realised that the wireless sync sees the device with the name specified while the USB sync sees the device with its general desc (Qualcomm...etc).  Is it ok to mix use the wireless and USB sync?  Or should I stick to one of them?  It seems to me that sometimes the sync only transfer the music over without creating a matching playlist selected for sync, any idea?  Or USB sync doesn't create playlist but only the wireless sync does?
1
Chen Kevin's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

Generally USB syncing is faster but it depends on the wireless network being used. On a fast N or AC network, wireless syncing can rival USB speeds.

There's nothing inherently bad about using AirSync so your admins should not be concerned.

Thanks,
Henry
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Having a problem today.  Got my PC all dialed in w/music....recovered from old pc.  Loaded DT, and successfully synced w/phone (Note 3) via AirSync AND via wire. 

When it did connect, Sync would consistently import about 1,400 songs.  (shouldn't that only happen once?) It quickly filled up my phone.  I switched (on the phone) to use Memory Card.  Now, I can't connect in any way at all to DT on my PC.  Also, can't play anything on my phone....says in "Read Only" mode.
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Jonathan Sturm's profile photoHenry Kwan's profile photoDavid Silber's profile photo
5 comments
 
Hello,

Does this problem still persists after a reboot?

We've gotten some reports of this issue. It's not clear why it's occurring but the QA/Dev team suspect a bug with Android.

If a reboot doesn't help with the problem, a full reset might be needed. Unfortunately, a full reset will remove any synced music files stored on the SD card if you are using Android 4.4 due to the restrictions that Google has imposed.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-44-kitkat-with-sd-card/

Our apologies for the inconvenience.

Thanks,
Henry
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Doubletwist starts automatically numerous times each day with my Samsung Note 4.  How can I make this stop?
1
Ryan Miller's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

Thanks for the additional information..

From what we can determine, part of the problem is that the last Zynga update contained a bug which was causing the playback issue.

They are aware of the problem and they are working on a fix.

http://www.zyngaplayerforums.com/showthread.php?2726159-Music-Player&s=4f879952147a774c9fe600af0fc80555

Thanks,
Henry
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