doubleTwist Music Player: Share ideas, tips, get help
See all
Members (2,958)
Henry Kwan's profile photo
Monique Farantzos's profile photo
# thrdroom's profile photo
100001091057100001 1's profile photo
15Aski's profile photo
Adam Hickey's profile photo
Adam Biggs's profile photo
Adamme Kearney's profile photo
Aadarsh Shah's profile photo
Adam Culf (Nightshade13)'s profile photo
Adam Jackson's profile photo
Aaron Daves (aaronmdaves)'s profile photo
Adam Reece's profile photo
Aaron Marsden's profile photo
Aaron Siebersma's profile photo
Abbhinav Srivastava's profile photo
Abhi Beckert's profile photo
Abhishek Mandal's profile photo
Adam Witas's profile photo
Adam Ross's profile photo
Aby Arakkal's profile photo
Adam Gibson's profile photo
Adam Rechkemmer's profile photo
Adam Burnett's profile photo

Stream

Join this community to post or comment
 
Just downloaded DT on PC (Win8) and bought premium app for Samsung S5 and cannot get it o sync over USB. I am trying to sync to my storage card and it is only adding 10 songs and saying failed to add the remaining files. 
1
Henry Kwan's profile photo
 
Hello,

What sync error are you getting? You can click on the sync summary to get more information about a specific error.

Here is a step by step guide to syncing along with some troubleshoot tips.

http://www.doubletwist.com/help/question/guide-to-syncing

If after trying the troubleshooting steps, you are still seeing these sync errors, please send us a debug package from your PC immediately after encountering the errors.

You can do this by holding down SHIFT while right-clicking on the doubleTwist icon in the System Tray and selecting "Send log files…".

Here's a short help page on how to send the debug package.

http://www.doubletwist.com/help/question/doubletwist-sync-debug-mode/#E

Please include this G+ URL in the "Additional Information" section for reference.

plus.google.com/u/0/110391643141207222988/posts/Dr872ajnwzX?cfem=1

Thanks,
Henry
Add a comment...

David Hollingshead

Ideas & Improvements  - 
 
Please have the Alarm app have settings on each alarm that inherit the main settings. Also, when I wake up in the morning I want the music to fade in and let me change tracks or change the volume or app settings without being forced to either stop or snooze the alarm. I simply want a playlist to shuffle and play at a certain time every work morning.
1
Henry Kwan's profile photo
 
Hello,

Thanks for the feedback, we appreciate it.

Various alarm enhancements have been suggested by other users so we are investigating them for the future roadmap.

Feedback like yours helps us to prioritize our future development plans. I've sent your comments on to our product manager.

Thanks,
Henry
Add a comment...

Ankit Gupta

General discussion  - 
 
Lately when I sync my iTunes playlist over to my Xiaomi MI4 phone using AirSync on doubletwist, all the song names start showing up with weird "%20" characters instead of space. Seems like some escaping issue. Can you please fix this ? Its really annoying. 
1
Henry Kwan's profile photo
 
Hello,

Thanks for the report. I'll ask the QA/Dev team to investigate.

Does this problem persists after a library reset and then resync?

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

Thanks,
Henry
Add a comment...

Yacov Kranc

Help & Tips  - 
 
every time i try installing i get a message that the process was unsuccessful. i get stuck at the bonjour stage.
any help?
1
Yacov Kranc's profile photoHenry Kwan's profile photo
2 comments
 
Hello,

What is the exact error message? Are you getting "Download failed"?

https://www.doubletwist.com/help/question/how-to-resolve-a-download-failed-error-during-installation/

Please try the alternate installer.

http://download.doubletwist.com/doubleTwistSetupFull.exe

Thanks,
Henry
Add a comment...

Kuhan Raj

Help & Tips  - 
 
Hey, I'm running a mac os x version 10.8.5
why can't i even download doubletwist on my device.
Don't send me sarcastic replues
1
Henry Kwan's profile photoKuhan Raj's profile photo
4 comments
 
I hope this works. Thanks man!
Add a comment...

Will Beddow

General discussion  - 
 
Can't find my music. Hello. I am running doubletwist pro on a rooted 4.4.2 galaxy s5. I have over 1000 songs downloaded from google music onto a 64 gig micro SD card. Using the root browser application, I have accessed the music, deleted the nomedia file, and moved it to several locations, including the parent folder for the SD card, doubletwists folder within the SD card and basically everything else. I have the app set to the SD card. Many posts that I have read said that music from google play needs to be pinned but in my applications I just see a download symbol, and it does not do the things that pinning supposedly would. Any suggestions on how to make my phone regognize the music would be helpful
1
Henry Kwan's profile photo
 
Hello,

Unfortunately, songs downloaded with the Google Play Music app on the Android device contains no metadata information so they are not indexed by the regular Android Media Scan service even if there is no .nomedia file. The metadata is contained only in the Google Play Music database and not embedded in the ID3 tags.

I have no idea why Google has imposed this behavior on their Android app but if you download on the computer using Google Music Manager, the files will have full metadata so you can download on the computer and then copy/sync the files to the SD card. Then these songs will be available to all apps.

https://support.google.com/googleplay/answer/1229970?hl=en

Thanks,
Henry
Add a comment...

Larry Wenzel

General discussion  - 
 
Won't recognize my Galaxy S-5. When downloading my Mac couldn't find a web browser bundle. My screen doesn't have the tabs for selecting devices or music files.
1
Larry Wenzel's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

Are you using version 3.2.0 of the OSX application?

http://download.doubletwist.com/mac/doubleTwist.dmg

That webplugin isn't required so you should be able to click and continue after that informational dialog appears.

Thanks,
Henry
Add a comment...

Nicholas Briggs

Help & Tips  - 
 
cannot get mac to recocognize galaxy5 in dbltwst app
1
Henry Kwan's profile photo
 
Hello,

Recent Android devices only have USB MTP mode, which the Mac does not recognize without additional software. In addition, doubleTwist was not designed for USB MTP as it expects USB Mass Storage (MSC) mode.

We are working on additional wireless syncing solutions for the Mac but this will take some time.

In the meantime, you can use AirSync to sync with USB MTP only devices.

Here is a quick start guide to AirSync on the Mac:

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/

If your computer is having difficulty seeing your Android device, here are some troubleshooting tips.

http://www.doubletwist.com/help/question/airsync-troubleshooting/

Step #3 (disable, enable AirSync) resolves the issue for many users.

Rebooting all of the devices in the network has also been successful for users. Other users have also reported a full reset of doubleTwist Player has worked for them.

http://www.doubletwist.com/help/question/how-do-i-completely-uninstall-or-reset-doubletwist-on-my-android/

Thanks,
Henry
Add a comment...

Nicholas Briggs

General discussion  - 
 
cannot get my mac to recognize my galaxy 5
1
Henry Kwan's profile photo
 
Hello,

Recent Android devices only have USB MTP mode, which the Mac does not recognize without additional software. In addition, doubleTwist was not designed for USB MTP as it expects USB Mass Storage (MSC) mode.

We are working on additional wireless syncing solutions for the Mac but this will take some time.

In the meantime, you can use AirSync to sync with USB MTP only devices.

Here is a quick start guide to AirSync on the Mac:

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/

If your computer is having difficulty seeing your Android device, here are some troubleshooting tips.

http://www.doubletwist.com/help/question/airsync-troubleshooting/

Step #3 (disable, enable AirSync) resolves the issue for many users.

Rebooting all of the devices in the network has also been successful for users. Other users have also reported a full reset of doubleTwist Player has worked for them.

http://www.doubletwist.com/help/question/how-do-i-completely-uninstall-or-reset-doubletwist-on-my-android/

Thanks,
Henry
Add a comment...
 
Is it possible to sync my iTunes podcast subscriptions using the new doubleTwist Sync app for Windows? The problem is I can only sync the downloaded podcast but not the entire list of my subscribed podcast from iTunes. I hope this is possible with this app so that I can automatically view my subscriptions in my android device (Galaxy Note 2) as well without adding my favorite podcast channel again one by one.
1
Henry Kwan's profile photo
 
Hello,

At this time, you can only sync the downloaded podcast episodes to your device from iTunes.

An import/export feature for podcasts has been suggested by users so it's something that we're looking into for the future roadmap.

Feedback like yours helps us to prioritize our future development plans. I've sent your comments on to our product manager.

Thanks,
Henry
Add a comment...

Laurent Grenier

General discussion  - 
 
just purchase doubleTwist Pro on my Note 3 and each time I'm trying to Sync my music from my windows 8.1 computer I get error for all my Library
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problems syncing.

Are you using USB or AirSync?

Here is a step by step guide to syncing along with some troubleshoot tips. Please let us know at which step you are encountering problems and what the error message is.

http://www.doubletwist.com/help/question/guide-to-syncing

A detailed description of the issue you are facing is the most valuable information for us - the better we understand the issue the better we’re able to help!

Thanks,
Henry
Add a comment...

About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.
 
Recently some of the songs/audiobooks will hit a certain part of the song and stop and go back to the start. I can skip past that part of the song and it works fine but it's frustrating. The audiobook I am currently listening to has reset 4 times so far. Every time I have to skip past 5-10 minutes of the story which is far less than ideal. I am using an LG-E973
1
Gino Collins's profile photoHenry Kwan's profile photo
4 comments
 
Hello,

Thank you for the log files.

I will forward to the QA/Dev team for further analysis.

Thanks,
Henry

---
FB88833
Add a comment...

AJ Kadidal

Help & Tips  - 
 
I've got a pretty annoying problem on my DoubleTwist for Android. The player refuses to play several songs in a playlist. For example it will play a sequence of tracks from one album, but will then refuse to play a following set of songs from another. In some instances, it arbitrarily shuts down.

I didn't initially notice this problem until a couple of days ago - but it may have manifest itself ever since I upgraded to Android L in February.

I have reset the app twice to attempt to correct the problem - but no dice.

Any help?
1
Henry Kwan's profile photo
 
Hello,

What happens when you try to play those songs? Are you getting an error? Or does the artwork appear but the elapsed time counter does not?

What device are you using? Is it a Moto G? We've had some reports of problems with the Moto G so the QA/Dev team is investigating.

If this problem still occurs after a library reset, please send us logs from your device by following these steps.

1. Reproduce the error.
2. Then immediately go into doubleTwist Settings.
3. Scroll down to select "Send Log Files" and tap "Continue".
4. Enter "DT Issue 20150304a" in the description text and tap "Send Logs" to email the logs to us.

Thanks,
Henry
Add a comment...
 
In iTunes on Windows7, I have a specific playlist just for transferring stuff to my phone.  I delete tracks I've heard, add new tracks that come in, maybe even change the order a little.  I exit iTunes.  I connect my Nexus 6 phone to my computer, then launch the DoubleTwist program.  

DoubleTwist updates the data, and I double check that only the one playlist is marked. Sync. I see songs being added & deleted, then I see iTunes being updated.  Sync complete.  Close/disconnect phone.

Go into the DoubleTwist app on the phone.  The old playlist is there.  The songs I removed from the playlist are still on the list and new songs aren't on it.  

What step have I missed? Thanks. 
1
Henry Kwan's profile photo
 
Hello,

Thanks for the report. It may be that the sync application did not properly detect the changes in the iTunes playlist. Please restart the sync app on the PC and then sync again.

Thanks,
Henry
Add a comment...

Andy Rafanan

Help & Tips  - 
 
I just had to do a phone reset on my Galaxy S5 and am now syncing my music. What took 4hrs before to sync 12,000 songs is now at 21hrs and still going. It's about 80% done. If the Galaxy S5 is supposed to be USB 3.0, my Asus m-board has USB 3.0 and I have a 64g Class 10 microSD card, why is it taking this long?? Can I (in the future) just pull the sdcard, use my USB 3.0 reader and dump the music into any certain folder and have DoubleTwist pick them up when I put the card back in?
This is ridiculous! :-(
1
Andy Rafanan's profile photo
6 comments
 
Gave it a little bit for the phone to take a breath. Songs are there now. At least I've got my playlists. I'll try to sync the other 8,000 songs another time.
Add a comment...
 
Ack! I have a brand new Galaxy S5. I tried double twist unsuccessfully with my S3 last year, but the sales guy at my local big box store assured me that double twist is the way to go to sync my iTunes to my new phone. I shelled out $5 for the air sync, redownloaded doubletwist on my laptop (I'd deleted it a while back) I'm getting the same problem I had before... it gets stuck loading my library. My iTunes library is medium-sized... 16 GB. I don't even want to sync all of it. Just want to be able to listen to my favorites on my phone. HELP!!!!
1
Rhiannon Eades's profile photo
13 comments
 
I think it may have worked! The app is slow to respond, but I think my music is on there! :D
Add a comment...

Marc Stone

General discussion  - 
 
I've got the paid version on my Note 3. Two things are frustrating me. Firstly I cannot delete any music. It just reappears. I took hours cleaning up and the deleted songs or albums reloaded into the library. Second, when opening the equaliser, the sound gets softer and I haven't even switched it on. When I do switch it on, there is no noticeable difference when moving the sliders. 
1
Henry Kwan's profile photo
 
Hello,

Where are the songs stored on the device? Are they on the SD card? If so, what directory are they in? Were they synced using our sync app?

In Android 4.4 (KitKat), Google changed it so that apps only able to access a specific sandboxed directory. App can no longer write to every part of the SD card.

Here's a help page with more information.

https://www.doubletwist.com/help/question/what-are-the-changes-to-sd-card-support-in-android-44-kitkat/

As for the EQ, we've gotten some reports of problems so the QA/Dev team is currently investigating.

I will attach your report to the ticket that's been opened for this issue.

Thanks,
Henry
Add a comment...
 
Anyone know how to sync music with android. It won't sync any songs from my library
1
Henry Kwan's profile photo
 
Hello,

What operating system are you using? Windows 8?

Are you using USB or AirSync?

USB MTP syncing is only available on Windows 7 and Windows 8.

Here is a quick start guide to USB syncing.

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-usb-syncing/

Here is a quick start guide to AirSync on Windows 7 and Windows 8.

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-airsync-syncing-play-store/

If you are using Windows XP/Vista or a Mac, you will need to use AirSync.

Here are some quickstart guides to AirSync on XP/Vista and Mac.

http://www.doubletwist.com/help/question/quickstart-for-windows-and-airsync/

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/

Thanks,
Henry
Add a comment...

Alexa Kalisch

Help & Tips  - 
 
If I want to change the song order of a playlist on my phone, the order messes up unless I'm moving songs further down in the playlist. this gets really annoying because I don't want to have to move, like, 20+ songs when I only want to move one
1
Alexa Kalisch's profile photoHenry Kwan's profile photo
4 comments
 
Hello,

Thanks for the additional information. We haven't had any reports of this problem.

What device are you using? What version of Android?

Can you describe in more detail what happens when you move one of the songs? Which items are being moved? Perhaps you can post some screenshots?

Thanks,
Henry
Add a comment...
 
I'm having a problem with double twist Pro. I have a Note 2 running android 4.4.2. and XP SP3 on the desktop. I have uninstalled and reinstalled the latest versions of AirSync, doubleTwist Pro and the doubleTwist Desktop. I have run the SD Scanner app as per the kitkat SD card instructions. 

The problem: 
Playlists created in iTunes are correctly appearing, with the songs and selected order in the doubleTwist desktop. However, when I sync the playlist to doubleTwist on my phone, some songs are removed from the play list. The songs in question are in the doubleTwist library and I can play the songs using the doubleTwist player. 
1
Henry Kwan's profile photoJohn Swedberg's profile photo
3 comments
 
Thank you Henry. I thought I had purged the desktop already, but still found more files where you suggested to look.  I'll try that and let you know how it goes.
Add a comment...