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Monique Farantzos
owner

General discussion  - 
 
Twisters, CloudPlayer, our new music app with Dropbox, OneDrive and Google Drive support, is growing fast! If you haven't tried it yet, get it now from the Play Store: https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
CloudPlayer is a revolutionary music player that puts you in control of you...
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Keith Gable

CloudPlayer  - 
 
I have a huge OneDrive library (112.05 GB!). CloudPlayer found about 1200 songs and then seems to have given up. I have some tracks with international characters in the tags (unsure if the ID3 tag says UTF-8 or ISO 8859-1 though!) and OneDrive and Xbox Music web both show the tag information incorrectly; this could be tripping up CloudPlayer.

Also, it seems like the ID3 parser needs some work - it seems to have grouped any albums with more than one artist into "Various Artists" (where it should instead check the TPE2 tag and/or the unofficial TCMP tag). This means that even though I have TPE2="2Pac" TALB="Greatest Hits" and TPE2="Billy Idol" and TALB="Greatest Hits", the player shows the albums merged into the same Various Artists -> Greatest Hits album, which is a bit unexpected.

I bought the app though, this will be excellent as always once the bugs are worked out :)
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Monique Farantzos's profile photoKeith Gable's profile photo
4 comments
 
Done!
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Jens Mertens

General discussion  - 
 
Hi, 
I am using the DT sync app on a windows 7 laptop for a few months now. But now the sync app no longer finds my itunes playlists...
 I tried the syncing guide on the DT website but it doesn't solve the problem. How can I fix this problem?
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Dave Kinlough

Help & Tips  - 
 
Hi there, I've just installed Doubletwist player on my brand new Samsung S6 Edge and the sync software on my Windows 8 PC.  I upgraded to pro through the app.  I've synced my very large iTunes based library and playlists but now when I access the app it almost immediately hangs and then the OS asks me to wait or kill the app process.  Any help is appreciated.
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Dave Kinlough's profile photo
9 comments
 
It seems to have worked itself out.  It works quite quickly now.  Seems it just needed time to process the library
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Beto Larski

Help & Tips  - 
 
How do I setup Bluetooth for listening to it in my car? I coudn't find anywhere a bluetooth option. Here using Samsung Galaxy Alpha with Android 4.4.4 Kit Kat.
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Henry Kwan's profile photoBeto Larski's profile photo
2 comments
 
Thanks, will try that later. But if you allow me, I want to give a suggestion that would improve the app's ergonomy: Put the bluetooth option inside the app as most of the embedded players do (they can turn on bluetooth by themselves). That would save some time and navigation steps.
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gabriele nottoli

doubleTwist Classic Player  - 
 
new version itunes not support sync with airsync
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gabriele nottoli's profile photoHenry Kwan's profile photo
10 comments
 
Hello,

No, you do not need to generate the XML file each time. Once the XML file location has been written to the user.config file, that custom location will always be used.

Thanks,
Henry
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Tyler Welch

Help & Tips  - 
 
Hello,
I am having problems syncing all of my music to my galaxy note 4.
I used to use a mac book to sync music to android, and was able to sync my entire library. I switched over to a PC (windows 7), and can not sync all of my songs. After the sync is done, it says it was successful; but I am missing many albums and artists from my itunes library. I have no idea how to fix this. Please help, I miss having all of my music.
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Tyler Welch's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

The pie chart is derived from the library database provided by the Android app so perhaps that has been corrupted.

Did you try the troubleshooting steps in the guide?

Where is your iTunes library located? Did you move it from the default Music folder location? Perhaps our application is importing from an outdated iTunes XML file? In step 1 of the sync guide, there are instructions on how to regenerate the iTunes XML file to ensure that our sync application is importing from the correct XML file. As long as the "Launching iTunes" dialog is seen, the correct information should be imported.

Thanks,
Henry
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Dorothy Safford

Help & Tips  - 
 
I have downloaded DoubleTwist on my Adroid tablet - how to I access it on my PC where I have iTunes? Sorry for being so dumb about this.
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Dorothy Safford's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

Yes, as long as your PC recognizes your tablet and you can access it properly in Windows File Explorer, you can install our sync application to transfer your iTunes songs and playlists..

Here is a quick start guide to USB syncing.

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-usb-syncing/

Thanks,
Henry
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Éric Demers

CloudPlayer  - 
 
Question regarding the upgrade to pro: I will be purchasing the pro version for all of its valuable offerings.I have never purchased apps just yet, so unsure how I can work this out. I have 4 android devices at home (wife and two kids) which I would also like to have pro cloudaround installed. The 4 devices has their own account so that they can set their device like they like (2x nexus 5 , 1x nexus 7 and one acer tablet). Is there a way I can only pay once to get the pro version on all my devices? Thanks
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Monique Farantzos's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Éric Demers,

Purchases are tied to the individual account so if the devices have different accounts, you will have to purchase the upgrade on each device.

We've had some requests for pack/family licensing but unfortunately, Google does not provide an easy way to implementing group licensing. I'll add your support for this option to the QA/Dev ticket.

Thanks,
Henry
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David Toms

Help & Tips  - 
 
I use a Nexus 7 and an HTC One.  I'm able to synch with the Nexus 7, but can't seem to get the HTC One recognized.  I've purchased separate apps for these.  When I power down the Nexus so it isn't interfering,  my synch actually picks up my PRINTER but not the HTC.   My printer doesn't play music well!   Thanks for any help.
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David Toms's profile photoHenry Kwan's profile photo
2 comments
 
Hello +David Toms,

Are you using different accounts on the device?

If you purchase the AirSync app from the Play Store, you can download the app on all of your device by selecting the account used to purchase the app in the Play Store app.

Otherwise, if you purchased doubleTwist Pro, it will automatically unlock if you are using the same account on the device as the one used to purchase the in-app upgrade.

Here are some help pages on how to activate/unlock your upgrades on a new or factor-resetted device.

http://www.doubletwist.com/help/question/how-do-i-reinstall-doubletwist-airsync-without-being-charged-again/

http://www.doubletwist.com/help/question/how-do-i-reinstall-music-lover-podcasts-or-doubletwist-pro-without-being-charged-again/

Thanks,
Henry
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Marc Sijbrands

Help & Tips  - 
 
Hi DoubleTwisters,

We had a discussion a while ago about my player that doesnt play all podcasts.
Now i noticed that doubleTwist plays podcasts that have a playtime till 59 minutes and it the podcast exceeds 1hour it doesnt play them...
So playtime of 00:59:59 no problem but a playtime like 01:01:00 wont play and looks like it keeps buffering.

Can you help me out???

Thanks.

Best regards,

Marc Sijbrands
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Lasse Andersen

CloudPlayer  - 
 
Hey Doubletwist! I've bought the Cloudplayer app and I really like it. One thing though: When I change the genre in the tag of a file in google drive how can I get the change into Cloudplayer? Thanks
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Aaron Hayman

Help & Tips  - 
 
I had been using DoubleTwist to synch music from my mac to my Android phone (an HTC MyTouch 4G) and it worked very well. I've recently upgraded my OS to Yosemite and now it wont synch. I'm doing the same things that I did before and the new songs that I've put in my playlists as well as the old ones that I removed aren't showing up on my phone. Is there a known issue? Is there something that I might do to reset something to get this to work?

Also, with the new OS on my Mac DoubleTwist is less stable and has crashed several times. I don't know if my problem is related to that though...

I checked and have the latest version of DoubleTwist so the correct version of it doesn't seem to be the problem.
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Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing issues with syncing.

We haven't seen this issue with our Yosemite testing.

You may need to perform a reset of doubleTwist on your Mac and Android device.

http://www.doubletwist.com/help/question/how-to-reset-doubletwist-for-mac-osx/

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android/

Thanks,
Henry
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p floyd

doubleTwist Classic Player  - 
 
I paid for this app and it's completely fucking useless. I was hoping it would work with OTG on the Moto G first generation, but no. Rather than playing music from the OTG device this stupid app downloads as many music files as it can until it fills up the phone's storage and the phone then stops functioning because it has no storage left to function. This fucking feature cost me a sale to the tune of about 50K because the phone crashed. Thanks a lot. You've been uninstalled. I want my money back or I'll. find you and we can have the discussion face to face - asshole
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Ronald Siegel

Help & Tips  - 
 
The Player App is great and works just fine on BlackBerry OS10 (Z30) via sideload (Snap). Unfortunately Sync doesn't work - it seems not to recognize my Phone and therefore doesnt't connect.
Is there any known solution or workaround for this issue?
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Henry Kwan's profile photo
 
Hello,

I'm sorry but we do not validated AirSync on emulated platforms so it's quite possible there's a compatibility problem with Blackberries. It's unlikely that we will have the resources to investigate this problem further as there are too many possible causes.

Thanks,
Henry
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Hi.
I have CloudPlayer (Platinum). I am missing the AirPlay option. How do I get this activated?
Thanks!
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Henry Kwan's profile photoLeif André Hansen's profile photo
4 comments
 
Ok. Thanks. Logfile sent
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Sherman Rhim

Help & Tips  - 
 
Hello Double Twist Team,
I had bought DT Recorder 6 month ago, and today i just re-installed my mac. but i couldn't find to activate this app at this time.. T_ T

Could you please let me know how can i do that?
As i remember, i might use my e-mail as below
Coeff@live.co.kr or Musshroom@me.com

I'm not sure what i used to activate at that time.

Please check and help me..!

Thanks in advance for your kindly help :)
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Sherman Rhim's profile photo
 
lol! i found unlock key :)
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Simon Deschilder

Ideas & Improvements  - 
 
Hello,
When using the progress bar / timeline to "browse" a song, I can't reach all the way to the beginning or the end (allways around 4-6 seconds I can't reach). I dont have very fat fingers, but since the line goes from one edge to the other the extremities are difficult to reach by touch.
Is it a known issue/annoyance? (not such a big deal anyways)
Thanks
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Henry Kwan's profile photoDarren Howden's profile photo
4 comments
 
Same here with the G4!
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Brittany O'Brien

Help & Tips  - 
 
Hello! I have doubleTwist vers 2.6.2 running on a OnePlus One Cyanogenmod mod 12.x based off of Lollipop 5.0.2 (not rooted). Whenever I play a list of songs from a doubleTwist playlist (doesn't matter which one), every two or three songs, one of the songs will skip a chunk of about 5-8 seconds and then resume playing normally. Then the other songs will play perfectly fine until another two or three songs in and it will happen again, usually right at the beginning of the track. Any idea why this is happening?
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Brittany O'Brien's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

Thanks for the additional information. I will update the QA/Dev ticket so they can try to reproduce the problem for further diagnosis.

Thanks,
Henry
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Éric Demers

CloudPlayer  - 
 
I've been trying out cloudplayer for a couple of days now. I love the interface, it's super smooth and quick to navigate. My library is stored on google drive with over 10,000 files and works great. The only thing I'm missing right now is to be able to cast the google drive files. I know this should come out in a future version, but what's the time frame we are looking at? Thanks
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Monique Farantzos's profile photo
 
+Éric Demers We should be able to roll this out sometime in August, hopefully sooner! We have a bunch of great updates coming this summer.
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