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Monique Farantzos
owner

CloudPlayer  - 
 
Today's CloudPlayer winner is Daniel Whittaker! Submit your contact details at http://goo.gl/forms/vRqEDkAUgk for a chance to win another CloudPlayer unlock code tomorrow and download doubleTwist CloudPlayer from the Play Store: https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
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Dustin Taggart

Ideas & Improvements  - 
 
Doubletwist sync can't find library which is located on Nas storage. I take it you guys take the .itl file and parse it but if we change that location from the itunes default location it make doubletwist sync useless. Allow people with more advance setup to select the library file.
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Henry Kwan's profile photo
 
Hello +Dustin Taggart,

Our application imports from iTunes using the XML file so as long as iTunes is configured to update the XML file, our application should import from iTunes correctly.

https://www.doubletwist.com/help/question/doubletwist-is-not-importing-information-from-itunes-correctly/

Thanks,
Henry
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Hundashter

Help & Tips  - 
 
Doubletwist doesn't seen to support the SD card on my phone. What do I do so I can AirSync my music to my SD card?
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Henry Kwan's profile photo
 
Hello +Hundashter,

What device are you using? What version of Android?

Currently our ClassicPlayer app doesn't support the SD card on Android 6 Marshmallow devices when it's formatted as "Portable".

We'll be adding support in the next big update, when we port the playback engine (and other features) from CloudPlayer back to ClassicPlayer.

As a workaround, you can format the SD card as "Internal" if you don't need to swap out SD cards.

Here's a help page with more information.

https://www.doubletwist.com/help/question/sd-cards-in-android-6-marshmallow/

Thanks,
Henry
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Paul Taylor

CloudPlayer  - 
 
Got all of my files on onedrive and can access them all no problems. However the ratings are not included in any of the files. The top rated playlist is also empty. Any ideas?
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Monique Farantzos's profile photoHenry Kwan's profile photo
4 comments
 
Hello +Paul Taylor,

As Monique mentioned, CloudPlayer doesn't currently import ratings metadata from iTunes or the embedded metadata ID3 tags but we're looking into adding support for POPM in the future.

https://en.wikipedia.org/wiki/ID3#ID3v2_rating_tag_issue

Thanks,
Henry

SPIC410
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Luke G Templeton

Help & Tips  - 
 
Just installed doubletwist (not AirSync), on my new Windows 10 machine. When I click on the music tab, it finds 0 playlists and 15 artists. I have many playlists and many more than 15 artists in my iTunes collection. Any ideas what's going on? Thanks!
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Henry Kwan's profile photo
 
Hello,

Our application imports information from iTunes using the iTunes XML file. Please check that your iTunes is updating the XML file.

https://www.doubletwist.com/help/question/doubletwist-is-not-importing-information-from-itunes-correctly/

Thanks,
Henry
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Nancy Best

Help & Tips  - 
 
I just bought doubletwist and airsync, in an effort to get itunes from my windows 10 PC to my Samsung Galaxy s2 tablet.  Itunes did not sync.  How do I get it to sync?  Is Windows 10 suppported for Doubletiwst, or did I just waste a bunch of $$$?  I like what I see- just not what I cant see...
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Monique Farantzos's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Nancy Best,

I'm sorry that you're experiencing problems with doubleTwist.

Did you take a look at the sync guide? It contains steps for syncing along with some troubleshoot tips. Please let us know at which step you are encountering problems and what the error message is.
 
If after trying the troubleshooting steps, you are still seeing sync errors, please send us a debug package from your PC immediately after encountering the errors.

You can do this by holding down SHIFT while right-clicking on the doubleTwist icon in the System Tray and selecting "Send log files…".

Here's a short help page on how to send the debug package.

http://www.doubletwist.com/help/question/doubletwist-sync-debug-mode/#E

Please include this G+ URL in the "Additional Information" section for reference.

https://plus.google.com/u/0/111609692756589138898/posts/M1BJiRhEQtQ?cfem=1

Thanks,
Henry
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Monique Farantzos
owner

CloudPlayer  - 
 
Congrats to Martin Davis for winning a CloudPlayer premium unlock code. Submit your contact details at http://goo.gl/forms/vRqEDkAUgk for a chance to win another CloudPlayer unlock code tomorrow and download doubleTwist CloudPlayer from the Play Store:

https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
CloudPlayer is a revolutionary music player that puts you in control of you...
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David Stupple

Help & Tips  - 
 
I recently purchased double Twist Pro for Android because I was very disappointed to learn that my Sonos system would not do BBC podcasts. I set up fairly quickly and everything seemed to play well through the Sonos stereo pair. Tried today, however, and having difficulty getting a podcast to play at all. When it does play, it only comes through a single Sonos speaker.

When I start the podcast, I tap the Wifi-like icon below the now playing screen, and I am offered a choice of two Sonos. If I click one, the podcast occasionally starts playing in mono. Other times it just freezes and I have to close and restart. If I try to switch to the other Sonos, again it all freezes. During a freeze, the pause button is visible as if it is playing ok.

There was a recent Android update to 6 (HTC One M8). 

Any suggestions? Thanks
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Monique Farantzos's profile photoDavid Stupple's profile photo
8 comments
 
Ok, understood. Thanks for explaining. 
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Alessandro China

Help & Tips  - 
 
Hello,

I have just changed smartphone.
When I downloaded doubleTwist it doesn't recognise the premium features that I bought before with my Google account china.alessandro@gmail.com
What can I do to unblock them again ?
Thanks in advance
Alex 
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Henry Kwan's profile photoAlessandro China's profile photo
2 comments
 
Thanks a lot. Working perfectly 
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Tim Davis

General discussion  - 
 
I got a new lg g4.  I downloaded double twist and transferred my iTunes albums  to  micro card external storage.  It appears the software reduced the m4a file size substantially. I assume the bitrate was decreased proportionally but I can not find a way to see what the bitrate is on the song files.  I want files high quality so I can take advantage of my car stereo blue tooth ability
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Henry Kwan's profile photo
 
Hello +Tim Davis,

Are you using PC or Mac?

What format are the files being transferred?

Currently lossless ALAC files are not supported directly in ClassicPlayer so they have to be converted/transcoded. But you can use our new CloudPlayer app to play ALAC files if you want to transfer them as-is.

By default, our PC app doesn't transcode but our Mac app does. You can disable transcoding on the Mac version by right-clicking on the device.

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/#disable

We're planning to port the playback engine and other improvements from CloudPlayer back to ClassicPlayer in the coming weeks. There is a free trial available in CloudPlayer.  It also supports local playback in free mode so you do not need to purchase the app for local playback.

https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer&hl=en

Thanks,
Henry
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Massimo Gregori

General discussion  - 
 
Hello,
I am using doubleTwist for Mac, I have a large iTunes library (30GB) and it seems that every time it performs a full sync and not an incremental one.
Should I configure somethings differently?
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Henry Kwan's profile photo
 
Hello +Massimo Gregori,

Are you syncing the entire iTunes library to your device?

Have you tried disabling transcoding?

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/#disable

Thanks,
Henry
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Mike Hartner

doubleTwist Classic Player  - 
 
I'm trying to use doubleTwist to sync via cable with an LG4. My Mac version of double twist will see the phone, but can't figure out how to MOUNT the device to download.  Am I SOL and need to airdrop?  I was hoping to sync everything via cable 
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Monique Farantzos's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Mike Hartner,

Recent Android devices only have USB MTP mode, which the Mac does not recognize without additional software. In addition, doubleTwist was not designed for USB MTP as it expects USB Mass Storage (MSC) mode.

We are working on additional syncing solutions for the Mac but this will take some time.

In the meantime, you can use AirSync to sync with USB MTP only devices.

Here is a quick start guide to AirSync on the Mac:

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/

Thanks,
Henry
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

GRØN IT

General discussion  - 
 
AirPlayRecorder
Hi.
Is there someway to control file naming when using AirPlayRecorder? Right now it saves files as "Artist - Title". I would like it to save files as "Album Track - Title".
/Martin

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Lonerprime

doubleTwist Classic Player  - 
 
SMS/Whatsapp/Wechat/Line/Kakao, or use any other Android apps on Win/Mac with #AirDroid3:http://goo.gl/Vzk9EM
Access Android phone/tablet from computer remotely and securely. Manage SMS, files, photos and videos, WhatsApp, Line, WeChat and more on computer.
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Rob Michie

doubleTwist Classic Player  - 
 
Has anyone else had issues with windows 10? Upgraded from 8-10 installed double twist and the program will not load at all. Seems to be some kind of issue with upgrade from windows 8-10. Any solutions would be welcome
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Henry Kwan's profile photo
 
Hello +Rob Michie,

Did you send us the log file from your PC?

We've had a few reports of problems with Windows 10 upgrades. The upgraded PCs appear to be missing some needed SQL drivers, which is causing problems for our application. This problem doesn't happen with fresh installs of Windows 10 so it's not a Window 10 issue but a Windows 10 upgrade issue.

Thanks,
Henry
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bob chrisp

General discussion  - 
 
My Motorola G3 updated to Marshmallow today and my iTunes music files disappeared from the Motorola.  I tried to re-sync, but DT does not see the iTunes library.

Bob
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Monique Farantzos's profile photoHenry Kwan's profile photo
4 comments
 
Hello +bob chrisp,

If you need to sync from your PC, please try a library reset.

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

Here's also more information on the SD card in Android 6 Marshmallow.

https://www.doubletwist.com/help/question/sd-cards-in-android-6-marshmallow/

Thanks,
Henry
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Bean Yard

General discussion  - 
 
Getting this, despite not being connected to a PC (as you can see by the lack of icons indicating that in the top left). Seems to have started after the marshmellow update. Getting the app to ignore the optimization does not fix.
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Henry Kwan's profile photo
 
Hello,

What device are you using?

Have you tried a library reset?

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

If a library reset doesn't work, you may need to perform a full reset of doubleTwist.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android/

Currently our ClassicPlayer app doesn't support the SD card on Android 6 Marshmallow devices when it's formatted as "Portable".

We'll be adding support in the next big update, when we port the playback engine (and other features) from CloudPlayer back to ClassicPlayer.

As a workaround, you can format the SD card as "Internal" if you don't need to swap out SD cards.

Here's a help page with more information.

https://www.doubletwist.com/help/question/sd-cards-in-android-6-marshmallow/

Thanks,
Henry

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FB98131
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Monique Farantzos
owner

CloudPlayer  - 
 
Today's CloudPlayer premium unlock code winner is +Zsolt Bodrogi . Enter your contact details here for a chance to win a CloudPlayer unlock code tomorrow: http://goo.gl/forms/vRqEDkAUgk and make sure to download CloudPlayer from the Play Store: https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
1
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nicola giolito

doubleTwist Classic Player  - 
 
Hello community, I have a Mac (with Mavericks) and a HTC M9. I have tried already several programs to sync, free and not free, but all with problems for HTC or for Mac... I understood it's not possible to sync a mac with double twist through USB cable, would be possible to have a trial code and try 1 airsync, before buying also this app?
Thanks
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Henry Kwan's profile photo
 
Hello +nicola giolito,

There isn't currently a trial available for AirSync but you can purchase the app from the Play Store and test it for 2 hours.

https://support.google.com/googleplay/answer/134336?hl=en

Here is a quick start guide to AirSync on the Mac:

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/

Thanks,
Henry
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Jarad Plato

doubleTwist Classic Player  - 
 
Hey there. I'm having a bit of a problem getting playlists to sync onto my desktop player from itunes. Neither from the library tab for 'import itunes playlist' or from the playlist tab itself. Running yosemite 10.10.5
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Henry Kwan's profile photoJarad Plato's profile photo
2 comments
 
Thanks Henry! 
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