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Monique Farantzos
owner

CloudPlayer  - 
 
Today's CloudPlayer winner is Daniel Whittaker! Submit your contact details at http://goo.gl/forms/vRqEDkAUgk for a chance to win another CloudPlayer unlock code tomorrow and download doubleTwist CloudPlayer from the Play Store: https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
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Denise Brooks

General discussion  - 
 
All of my music appears in doubleTwist on my Samsung Galaxy S5, but when I click on the songs they don't play. Solution??
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Jack Savage

CloudPlayer  - 
 
Using the app on a Sony Z5 doesn't let me change songs or skip when my phone is locked. Normally there is the option like when you drag the screen down but when locked the option is gone, unlike other apps? Is there a setting I've missed or is this not possible to do when my phone is locked?
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Henry Kwan's profile photoJack Savage's profile photo
2 comments
 
Yeah I reset it and now it appears, no clue what happened. Cheers for the help
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Shwe Yee Win

General discussion  - 
 
Can doubletwist work with one plus two and mac?
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Henry Kwan's profile photo
 
Hello +Shwe Yee Win,

Recent Android devices only have USB MTP mode, which the Mac does not recognize without additional software. In addition, doubleTwist was not designed for USB MTP as it expects USB Mass Storage (MSC) mode.

We are working on additional syncing solutions for the Mac but this will take some time.

In the meantime, you can use AirSync to sync with USB MTP only devices.

Here is a quick start guide to AirSync on the Mac:

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/

Thanks,
Henry
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Dustin Taggart

Ideas & Improvements  - 
 
Doubletwist sync can't find library which is located on Nas storage. I take it you guys take the .itl file and parse it but if we change that location from the itunes default location it make doubletwist sync useless. Allow people with more advance setup to select the library file.
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Henry Kwan's profile photo
 
Hello +Dustin Taggart,

Our application imports from iTunes using the XML file so as long as iTunes is configured to update the XML file, our application should import from iTunes correctly.

https://www.doubletwist.com/help/question/doubletwist-is-not-importing-information-from-itunes-correctly/

Thanks,
Henry
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Rob Michie

doubleTwist Classic Player  - 
 
Has anyone else had issues with windows 10? Upgraded from 8-10 installed double twist and the program will not load at all. Seems to be some kind of issue with upgrade from windows 8-10. Any solutions would be welcome
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Henry Kwan's profile photo
 
Hello +Rob Michie,

Did you send us the log file from your PC?

We've had a few reports of problems with Windows 10 upgrades. The upgraded PCs appear to be missing some needed SQL drivers, which is causing problems for our application. This problem doesn't happen with fresh installs of Windows 10 so it's not a Window 10 issue but a Windows 10 upgrade issue.

Thanks,
Henry
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bob chrisp

General discussion  - 
 
My Motorola G3 updated to Marshmallow today and my iTunes music files disappeared from the Motorola.  I tried to re-sync, but DT does not see the iTunes library.

Bob
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Monique Farantzos's profile photoHenry Kwan's profile photo
4 comments
 
Hello +bob chrisp,

If you need to sync from your PC, please try a library reset.

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

Here's also more information on the SD card in Android 6 Marshmallow.

https://www.doubletwist.com/help/question/sd-cards-in-android-6-marshmallow/

Thanks,
Henry
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Bean Yard

General discussion  - 
 
Getting this, despite not being connected to a PC (as you can see by the lack of icons indicating that in the top left). Seems to have started after the marshmellow update. Getting the app to ignore the optimization does not fix.
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Bean Yard's profile photoHenry Kwan's profile photo
3 comments
 
Hello +Bean Yard,

Thanks for the update.

It's odd that LG decided to not support the new "Internal" SD card option introduced in Marshmallow. I'll have to investigate further.

Thanks,
Henry
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Alessandro China

Help & Tips  - 
 
Hello,

I have just changed smartphone.
When I downloaded doubleTwist it doesn't recognise the premium features that I bought before with my Google account china.alessandro@gmail.com
What can I do to unblock them again ?
Thanks in advance
Alex 
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Henry Kwan's profile photoAlessandro China's profile photo
2 comments
 
Thanks a lot. Working perfectly 
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Mick Jennings

doubleTwist Classic Player  - 
 
Downloaded and installed doubletwist (Galaxy S5), Purchased pro license in order to get Airplay (I want to stream music to my Apple TV and I want to access my library on NAS). 

Finally worked out how to play to Apple TV (play a track, bring up the window, click the cast icon). Not intuitive though, maybe I'll get used to it.

What I can't figure out is how to get to my NAS library ? I've enabled UPNP / DLNA.
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Chris Johnson

Help & Tips  - 
 
Double Twist doesn't recognize my android.  Help?
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Monique Farantzos's profile photo
 
+Chris Johnson Is this on a Mac or PC? Are you using AirSync or USB?
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Bryan Sheffield

doubleTwist Classic Player  - 
 
Hi. In DT, when listening to podcasts, my cars steering wheel controls (fwd,back) cause DT to skip to next/previous show, instead of skipping fwd/backward within the same show. This is usually expected behavior for music, but for podcasts it's quite inconvenient. Would you consider re-mapping this? Or, perhaps making it a setting option for podcasts (and only for podcast - don't want that setting to affect music playback).

My backup podcast player (pocket casts) behaves as described/requested above, but i would prefer to use DT if it could just fix this behavior.

Thx!

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Henry Kwan's profile photoBryan Sheffield's profile photo
2 comments
 
Hi Henry. Great, thanks!
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GRØN IT

General discussion  - 
 
AirPlayRecorder
Hi.
Is there someway to control file naming when using AirPlayRecorder? Right now it saves files as "Artist - Title". I would like it to save files as "Album Track - Title".
/Martin

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Monique Farantzos's profile photo
 
+GRØN IT This is not currently possible but we'll keep it in mind for future development.
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Hundashter

Help & Tips  - 
 
Doubletwist doesn't seen to support the SD card on my phone. What do I do so I can AirSync my music to my SD card?
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Henry Kwan's profile photo
 
Hello +Hundashter,

What device are you using? What version of Android?

Currently our ClassicPlayer app doesn't support the SD card on Android 6 Marshmallow devices when it's formatted as "Portable".

We'll be adding support in the next big update, when we port the playback engine (and other features) from CloudPlayer back to ClassicPlayer.

As a workaround, you can format the SD card as "Internal" if you don't need to swap out SD cards.

Here's a help page with more information.

https://www.doubletwist.com/help/question/sd-cards-in-android-6-marshmallow/

Thanks,
Henry
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Paul Taylor

CloudPlayer  - 
 
Got all of my files on onedrive and can access them all no problems. However the ratings are not included in any of the files. The top rated playlist is also empty. Any ideas?
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Monique Farantzos's profile photoHenry Kwan's profile photo
4 comments
 
Hello +Paul Taylor,

As Monique mentioned, CloudPlayer doesn't currently import ratings metadata from iTunes or the embedded metadata ID3 tags but we're looking into adding support for POPM in the future.

https://en.wikipedia.org/wiki/ID3#ID3v2_rating_tag_issue

Thanks,
Henry

SPIC410
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Luke G Templeton

Help & Tips  - 
 
Just installed doubletwist (not AirSync), on my new Windows 10 machine. When I click on the music tab, it finds 0 playlists and 15 artists. I have many playlists and many more than 15 artists in my iTunes collection. Any ideas what's going on? Thanks!
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Henry Kwan's profile photo
 
Hello,

Our application imports information from iTunes using the iTunes XML file. Please check that your iTunes is updating the XML file.

https://www.doubletwist.com/help/question/doubletwist-is-not-importing-information-from-itunes-correctly/

Thanks,
Henry
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Nancy Best

Help & Tips  - 
 
I just bought doubletwist and airsync, in an effort to get itunes from my windows 10 PC to my Samsung Galaxy s2 tablet.  Itunes did not sync.  How do I get it to sync?  Is Windows 10 suppported for Doubletiwst, or did I just waste a bunch of $$$?  I like what I see- just not what I cant see...
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Nancy Best's profile photoHenry Kwan's profile photo
4 comments
 
Hello,

After you upgraded to iTunes Match, did you download and replace all of the DRM-protected versions of songs with the non-protected versions?

Here is a 3rd party web page with more information on how to do this.

http://www.wired.com/2014/03/kill-itunes-drm/

After replacing the protected versions, our application should no longer bring up that dialog as long as no songs with .m4p extensions are in your music library.

Thanks,
Henry
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Monique Farantzos
owner

CloudPlayer  - 
 
Congrats to Martin Davis for winning a CloudPlayer premium unlock code. Submit your contact details at http://goo.gl/forms/vRqEDkAUgk for a chance to win another CloudPlayer unlock code tomorrow and download doubleTwist CloudPlayer from the Play Store:

https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
CloudPlayer is a revolutionary music player that puts you in control of you...
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David Stupple

Help & Tips  - 
 
I recently purchased double Twist Pro for Android because I was very disappointed to learn that my Sonos system would not do BBC podcasts. I set up fairly quickly and everything seemed to play well through the Sonos stereo pair. Tried today, however, and having difficulty getting a podcast to play at all. When it does play, it only comes through a single Sonos speaker.

When I start the podcast, I tap the Wifi-like icon below the now playing screen, and I am offered a choice of two Sonos. If I click one, the podcast occasionally starts playing in mono. Other times it just freezes and I have to close and restart. If I try to switch to the other Sonos, again it all freezes. During a freeze, the pause button is visible as if it is playing ok.

There was a recent Android update to 6 (HTC One M8). 

Any suggestions? Thanks
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Monique Farantzos's profile photoDavid Stupple's profile photo
8 comments
 
Ok, understood. Thanks for explaining. 
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Monique Farantzos
owner

CloudPlayer  - 
 
Today's CloudPlayer premium unlock code winner is +Zsolt Bodrogi . Enter your contact details here for a chance to win a CloudPlayer unlock code tomorrow: http://goo.gl/forms/vRqEDkAUgk and make sure to download CloudPlayer from the Play Store: https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
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