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Monique Farantzos
owner

General discussion  - 
 
Twisters, CloudPlayer, our new music app with Dropbox, OneDrive and Google Drive support, is growing fast! If you haven't tried it yet, get it now from the Play Store: https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
CloudPlayer is a revolutionary music player that puts you in control of you...
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John Hanes

General discussion  - 
 
Help. I have Samsung S4 still running 4.4.2. I was running Sync on Win7 64 bit. I recently upgraded iTunes to 12.2.0.145 64 bit.

Today when I sync'd, most but not all of my playlists were deleted. When i tried to re-sync, it deleted more but not all of my songs (seemed to be no rhyme or reason as to what stayed or what was gone!)

I finally gave up and decided to uninstall and reinstall Sync on my PC. Now I am not able to successfully download your Sync software thru any of my browsers. If it downloads, Avast put it in a virus vault.
Otherwise i get the following messages when i try to download.

Firefox message:
The connection was reset
"The connection to the server was reset while the page was loading.
The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer's network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Chrome message:
No data received
ERR_EMPTY_RESPONSE
Reload   Details Unable to load the webpage because the server sent no data.
IE mess:age
"This page can’t be displayed
Make sure the web address http://download.doubletwist.com is correct.
Look for the page with your search engine.
Refresh the page in a few minutes.

When I run "fix connection problems" I get:

"Windows received an HTTP error message: 403 (Forbidden) from "download.doubletwist.com"
Detected
Contact the owner of the remote site for permission
Completed
Windows can reach the site, but you do not have permission to access the content.

Detection details
Network Diagnostics Log
File Name:
3C080A97-FD14-41BF-9346-0B4C87E895BA.Diagnose.0.etl
Other Networking Configuration and Logs
File Name:
NetworkConfiguration.cab

Right now my phone is not working with doubletwist.
Can you help me with any suggestions.
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Clint Koehler

General discussion  - 
 
Is there a problem with airsynch and the new itunes update? I just updated itunes and now airsynch cannot find my playlists and erased everything I have. I deleted and re-installed both the Win7 app and Android app, reset my library, and it still cannot find my playlists. My iTunes folders did not change location after the update, but I have always kept it in a non-default location.  
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Clint Koehler's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

Thanks for the update.

That's very odd. I haven't been able to reproduce this problem on any of my test systems.

Please try another reset and then send us a debug package from your PC immediately after verifying the iTunes library isn't being imported properly.

You can do this by holding down SHIFT while right-clicking on the doubleTwist icon in the System Tray and selecting "Send log files…".

Here's a short help page on how to send the debug package.

http://www.doubletwist.com/help/question/doubletwist-sync-debug-mode/#E

Please include this G+ URL in the "Additional Information" section for reference.

https://plus.google.com/u/0/+ClintKoehler/posts/EtVfXr8tUZU?cfem=1

Thanks,
Henry
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Simon Pride

doubleTwist Classic Player  - 
 
Podcast "jumps back" at the end of each episode.

When playing back a downloaded podcast, DoubleTwist will play to the end of the podcast, then restart playing about ¾ of the way through the podcast just played. I can't pin the start this behavior to anything in particular. I upgraded to Lollipop and switched to playing media from an SD card about the same time (2-3 months ago) but I cannot be certain that the behavior began with either change.
1
Henry Kwan's profile photo
 
Hello,

Thanks for the report. If you are able to reproduce this problem, please send us a log file from your device.

1. Reproduce the issue.
2. Then immediately go into doubleTwist Settings.
3. Scroll down to select "Send Log Files" and tap "Continue".
4. Enter "DT Issue 20150706b" in the description text and tap "Send Logs" to email the logs to us.

Thanks,
Henry
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Visiharan Vinayagamoorthy

Ideas & Improvements  - 
 
Hallo there! 

There is a problem with itunes 12. 2 and double twist. 
It seems that the double twist will NOT sort the playlist in order by name only by album. Its copied all the songs to my android phone HTC One Mini. It worked before, but not now after itunes 12.2 .. I have reinstalled the double twist on computer and phone and deletet the libary files and etc. But nothing helping. Hope to help with the issue.  

Or could you maybe make a function in setting where we can sort the playlist after album, name, or something els. 
1
Henry Kwan's profile photoVisiharan Vinayagamoorthy's profile photo
6 comments
 
You are welcome :) 
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Kaleigh McLelland

Help & Tips  - 
 
I'm running Lollipop 5.0.1 on an LG G3 with the latest pro version of DoubleTwist. Before every song begins, the app plays an 0.25-0.5 second portion of a later section of the same song, then starts over from the beginning and plays the entire song. This happens with every song, regardless of playlist/album/etc. Any ideas?
1
Ben Rodriguez's profile photoHenry Kwan's profile photo
3 comments
 
Hello +Kaleigh McLelland,

Thank you for report. A few other users have reported this problem so the QA/Dev team is currently investigating.

I've attached your case to the ticket that's been opened for this issue.

Thanks,
Henry

---
MRTWO-1582
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Thomas Forrester

General discussion  - 
 
I am the owner of an Internet radio station - Girls Rock Radio.  How/where can I request addition of my station to the doubleTwist radio directory? Thanks!  doubleTwist Music Player is an awesome app!
1
Henry Kwan's profile photoThomas Forrester's profile photo
2 comments
 
Thank you Henry! :)
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Andrew Lundahl

Help & Tips  - 
 
Hi! I've had doubleTwist for years now, airsyncing with my Macbook Pro to my Samsung Galaxy S6 and I've loved it. However, very recently, my playlist in my phone is out of order. 90% of the songs go from A-Z but mostly newer and some random songs are out of order at the bottom. Yet, in both the Mac doubleTwist folder and iTunes folder, the songs are all in perfect order so it seems to be an issue with the doubleTwist app on my phone. What can I do to fix this?

Thanks!
1
Andrew Lundahl's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

Thanks for the update. You may need to perform a full reset of doubleTwist on the Android device as well as the Mac.

http://www.doubletwist.com/help/question/how-to-reset-doubletwist-for-mac-osx/

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-44-kitkat-with-sd-card/

Thanks,
Henry
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Karl Berkoben

doubleTwist Classic Player  - 
 
I have the DT player on my Galaxy S5 - it snycs mst songs from Itunes on my Windows 7 PC but not all. Also al lot of the song titles display with odd characters on my Galaxy. How to edit song titles and artists on my phone? Is there an DT software for my PC I am supposed to buy? All I have is the sync on my PC and the classic player on my phone. help 
1
Henry Kwan's profile photo
 
Hello,

What errors are you getting during the sync?

Here is a step by step guide to syncing along with some troubleshoot tips. Please let us know at which step you are encountering problems and what the error message is.

http://www.doubletwist.com/help/question/guide-to-syncing

A detailed description of the issue you are facing is the most valuable information for us - the better we understand the issue the better we’re able to help!

Thanks,
Henry
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Dodi Simanowski

General discussion  - 
 
Dear Team! 

After upgrading to the latest itunes version (12.2.0.145) 
DoubleTwist no longer finds my Libary / playlists on my Windows8.1 pc .
It automaticly removed all files due to this.
Is there any new update / fix to this?
2
Monique Farantzos's profile photoHenry Kwan's profile photo
3 comments
 
Hello +Dodi Simanowski and +Kenn Dubeau,

Where are your iTunes libraries located? Is it in the standard Music folder location?

On my Win 8.1 PC, iTunes 12.2.0.145 works fine. Our Sync application is able to import information just fine and all playlists are seen.

Have you tried deleting the XML file and then having our Sync application launch iTunes to have the XML recreated?

http://www.doubletwist.com/help/question/guide-to-syncing/#A

Thanks,
Henry
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

John Goodwin

CloudPlayer  - 
 
Installed CloudPlayer today on my HTC One M8 today and I've fallen in love with it already, for the most part. I upgraded to platinum for the full features with no hitch... until:

Sat down to do some work on my Nexus 7 Tablet (2013) running Lollipop 5.1.1. CloudPlayer installed fine, but when I went to connect to the drives again, it prompted me to purchase Platinum again (same Google Account on both devices). When I clicked on the Platinum link, Google threw an Error reporting I already own this item, yet the features all remain locked and the trial has expired.

Am I missing something?
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Andy Fagan

General discussion  - 
 
I have 2 problems with my PC version of DT..... 1. Is that it tries to connect with my printer on start up. and 2. It writes files to any memory stick I plug into my computer.  How do I stop this happening?
1
Henry Kwan's profile photo
 
Hello,

I'm sorry but both of those two actions can not be disabled at this time.

A few users have requested the ability to disable them so it's something that we're looking into for a future update.

Thanks,
Henry
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William Troutman

CloudPlayer  - 
 
Is it possible to hide music in dropbox from being synced to the cloud library?   I have ringtones, wife's music and more that I need to keep backed up using dropbox but do not want it displayed by the cloud player.   I have tried placing .nomedia files in the folders but that did not work.
1
Henry Kwan's profile photo
 
Hello,

I'm sorry but that's not possible at this time. We're evaluating ways to do this in a future release. Possible solutions include a folder interface to select items to be scanned or some way to "hide" items in the library database.

Thanks,
Henry
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Simon Pride

doubleTwist Classic Player  - 
 
DoubleTwist error on trying to save podcast with Emoji in title

Recently I started getting error messages that DoubleTwist was unable to download files, suggesting "Is your SD card mounted?" I isolated the podcast in question to the "The Dalrymple Report", episode 7, whose title is entirely Emoji.

http://thedalrymplereport.libsyn.com

Is this a file system problem on the SD card or a DoubleTwist issue?
1
Henry Kwan's profile photo
 
Hello,

Thanks for the report. I was able to reproduce this issue on one of my test devices so I've created a ticket to have the QA/Dev team investigate further. As you discovered, the emoji filename is causing problems. Specifically, we are not able to pass that filename to the Android file system properly.

07-06 15:01:40.774 15459 15459 E DtPodcastProvider: File not found: /storage/emulated/0/Podcasts/Episode 7 ����_1.mp3
07-06 15:01:40.774 15459 15459 E DtPodcastProvider: java.io.FileNotFoundException: No such file or directory

Thanks,
Henry

---
MRTWO-1599
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Aron Szigeti

General discussion  - 
 
I can't get the 'reverse' sync menu that you show on your help page.Can you take me through it step by step. 
1
Henry Kwan's profile photo
 
Hello,

Reverse syncing is automatic in our Windows 7 and Windows 8 client. The only time that a dialog will appear is if there is a conflict that needs resolution.

https://www.doubletwist.com/help/question/reverse-syncing-in-doubletwist-sync/

Thanks,
Henry
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Lasse Andersen

CloudPlayer  - 
 
Hello. I can't get Cloudplayer to play on my sonos system. When I try nothing happens (there's just a buffering animation). What is the problem with sonos? 
1
Lasse Andersen's profile photoMonique Farantzos's profile photo
3 comments
 
+Lasse Andersen​ when you release a new piece of software, you tend to start with a small feature set in order to make it robust and minimize bugs. Once the core feature set is complete, more features are added over time. Right now we are working on core CloudPlayer features and Sonos support, which requires a separate software library and can introduce other problems, was not included.
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Ty Dennie

Help & Tips  - 
 
I have a dual storage android phone 16gb internal and 128gb micro sd but still no storage option in the settings.  Running umi emax.  help me.....
1
Ty Dennie's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

Thanks for the report.

What is the path to the SD card? You can use something like ES File Explorer to check the path.

In Android, there is no standard way of implementing SD card support so each manufacturer does it differently. We try to support all of the large manufacturers like Samsung, HTC, Sony, etc.

If you use our other app, CloudPlayer, does it recognize the SD card and store artwork files inside the Android directory?

Thanks,
Henry
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Warren Owen

doubleTwist Classic Player  - 
 
Hi, I have used doubletwist before and then starting using another player,  but after getting a new S6 decided to install it and purchased the full version. But my iTunes library won't load - it hangs. I've deleted the XML, launched the program, got a fresh XML version of my library. Looking at the errorlog this is the series of entries I get when I start it. Any idea what is wrong?

=============================================================================================
MESSAGE: 07/04/2015 17:06:03: ExitCommand triggered on thread: 1 Main Thread 
=============================================================================================
MESSAGE: 07/04/2015 17:06:03: Done disposing DtModel.
=============================================================================================
MESSAGE: 07/04/2015 17:06:03: Preparing for shutdown...
=============================================================================================
MESSAGE: 07/04/2015 17:06:03: Done preparing model shutdown.
=============================================================================================
MESSAGE: 07/04/2015 17:06:03: Transcoder shutdown done.
=============================================================================================
MESSAGE: 07/04/2015 17:06:03: Shutdown model...
=============================================================================================
MESSAGE: 07/04/2015 17:06:03: UserModel shutdown done.
=============================================================================================
MESSAGE: 07/04/2015 17:06:03: [Performance]: Application Pre-Shutdown Work: 70.004 ms
=============================================================================================
MESSAGE: 07/04/2015 17:06:03: [Performance]: Application Shutdown: 0 ms
=============================================================================================
MESSAGE: 07/04/2015 17:06:03: Exit on Main Thread
=============================================================================================
MESSAGE: 07/04/2015 17:06:06: Launching doubleTwist Sync v4.0.4.19777
=============================================================================================
MESSAGE: 07/04/2015 17:06:06: OS: Microsoft Windows NT 6.1.7601 Service Pack 1
=============================================================================================
MESSAGE: 07/04/2015 17:06:06: UICulture: en-US, GeoID: 242
=============================================================================================
MESSAGE: 07/04/2015 17:06:06: Transcoder initialized
=============================================================================================
MESSAGE: 07/04/2015 17:06:06: UserId initialized: 45b058e6-11be-4523-8e5e-d0dd139cbef4
=============================================================================================
MESSAGE: 07/04/2015 17:06:06: Initializing user prefs...
=============================================================================================
MESSAGE: 07/04/2015 17:06:06: User preferences loaded
=============================================================================================
MESSAGE: 07/04/2015 17:06:06: Starting worker thread: DoubleTwist.Model.Implementation.PLNotifier
=============================================================================================
MESSAGE: 07/04/2015 17:06:06: Started media library
=============================================================================================
MESSAGE: 07/04/2015 17:06:06: Creating data access components...
=============================================================================================
TRACE  : 07/04/2015 17:06:07: [Performance]: BuildSessionFactory: 234.0134 ms
=============================================================================================
MESSAGE: 07/04/2015 17:06:07: Done initializing library repository
=============================================================================================
MESSAGE: 07/04/2015 17:06:07: Media library started
=============================================================================================
MESSAGE: 07/04/2015 17:06:08: Original device id: USB\VID_04B8&PID_0839&MI_02\6&9C72BCD&1&0002
=============================================================================================
MESSAGE: 07/04/2015 17:06:08: unknown portable device: F:\
=============================================================================================
MESSAGE: 07/04/2015 17:06:08: MSCDeviceManager.MonitorDevice(): Attempting to monitor: F: ready:True
=============================================================================================
MESSAGE: 07/04/2015 17:06:08: Unknown device removed from watcher: F:
=============================================================================================
MESSAGE: 07/04/2015 17:06:08: Adapter for My Samsung Galaxy S6: 45fcc54c-3541-4b87-b5f4-685d1153931a
=============================================================================================
ERROR  : 07/04/2015 17:06:08: Failed to deserialize from record storage
System.NullReferenceException: Object reference not set to an instance of an object.
   at Dune.Components.DeviceUtilities.DeviceRecordStorage.GetStorageRoot()
   at Dune.Components.DeviceUtilities.DeviceRecordStorage.GetRecordStoreFolder(String name)
   at Dune.Components.DeviceUtilities.DeviceRecordStorage.GetRecordStoreFolder()
   at Dune.Components.DeviceUtilities.DeviceRecordStorage.GetRecordStoreFile(String key)
   at Dune.Components.DeviceUtilities.DeviceRecordStorage.Get(String key)
   at Dune.Components.Common.RecordStorageSerializer.Get[T](String key)
=============================================================================================
ERROR  : 07/04/2015 17:06:08: Failed to create device repository
System.NullReferenceException: Object reference not set to an instance of an object.
   at Dune.Components.DeviceUtilities.DeviceRecordStorage.GetStorageRoot()
   at Dune.Components.DeviceUtilities.DeviceRecordStorage.GetRecordStoreFolder(String name)
   at Dune.Components.DeviceUtilities.DeviceRecordStorage.GetRecordStoreFolder()
   at Dune.Components.DeviceUtilities.DeviceRecordStorage.get_IsReadOnly()
   at Dune.Components.DeviceUtilities.Identifiers.Guid(IPortableDevice device)
   at Dune.Components.DeviceUtilities.Identifiers.InstanceId(IPortableDevice device)
   at Dune.Repository.MediaRepositoryManager.CreateDeviceRepository(IPortableDevice device)
=============================================================================================
MESSAGE: 07/04/2015 17:06:08: Adapter for My Samsung Galaxy S6: 45fcc54c-3541-4b87-b5f4-685d1153931a
=============================================================================================
WARNING: 07/04/2015 17:06:08: Rejecting arriving airsync device. Same device appears to be connected over wire already: 03157df30aafd513
=============================================================================================
WARNING: 07/04/2015 17:06:08: Rejecting the DNTP device because another repo is already mounted with serial 03157df30aafd513
=============================================================================================
TRACE  : 07/04/2015 17:06:08: [Performance]: Announced connected repositories: 818.0468 ms
=============================================================================================
TRACE  : 07/04/2015 17:06:09: [Performance]: GetAll media): 1076.0616 ms
=============================================================================================
TRACE  : 07/04/2015 17:06:09: [Performance]: LoadExistingMedia - all: 1081.0618 ms
=============================================================================================
MESSAGE: 07/04/2015 17:06:09: [Performance]: Load from database: 1087.0622 ms
=============================================================================================
MESSAGE: 07/04/2015 17:06:09: [Performance]: UpdateDatabase: 1091.0624 ms
=============================================================================================
ERROR  : 07/04/2015 17:06:09: UpdateDatabase
System.Data.SQLite.SQLiteException (0x80004005): The database disk image is malformed
database disk image is malformed
   at System.Data.SQLite.SQLite3.Reset(SQLiteStatement stmt)
   at System.Data.SQLite.SQLite3.Step(SQLiteStatement stmt)
   at System.Data.SQLite.SQLiteDataReader.Read()
   at Dune.PersistentMediaLibrary.PLHelper.GetAllWhere[T](IPLSessionFactory sessionFactory, String where)
   at Dune.PersistentMediaLibrary.MediaDataAccess.GetAllNotDeleted[T]()
   at Dune.Repository.PersistentLibraryRepository.LoadExistingMedia(IDictionary`2& allMedia, IDictionary`2& protectedMedia, IDictionary`2& allAlbums)
   at Dune.Repository.PersistentLibraryRepository.UpdateDatabaseImpl(OnPlaylistImportConflictHandler onITunesPlaylistImportConflict, OnPlaylistImportConflictHandler onWmpPlaylistImportConflict)
   at Dune.Repository.PersistentLibraryRepository.UpdateDatabase(OnPlaylistImportConflictHandler onITunesPlaylistImportConflict, OnPlaylistImportConflictHandler onWmpPlaylistImportConflict)
=============================================================================================
MESSAGE: 07/04/2015 17:06:09: Repository present event: True (id = 192.168.0.18)
=============================================================================================
MESSAGE: 07/04/2015 17:06:09: Trying to open device database 192.168.0.18
=============================================================================================
MESSAGE: 07/04/2015 17:06:09: Opening database file MediaDatabase.sqlite3
=============================================================================================
TRACE  : 07/04/2015 17:06:10: Valid checksum for C:\Users\Warren\AppData\Local\doubleTwist Corporation\doubleTwist desktop\03157df30aafd513.sqlite3: a1f1afc4f440b8307f340aea12806d66
=============================================================================================
TRACE  : 07/04/2015 17:06:10: DB Backup: Original device db=C:\Users\Warren\AppData\Local\doubleTwist Corporation\doubleTwist desktop\03157df30aafd513.sqlite3 size=491520, md5=A1F1AFC4F440B8307F340AEA12806D66
=============================================================================================
TRACE  : 07/04/2015 17:06:10: DB Backup: Copy of device db=C:\Users\Warren\AppData\Local\doubleTwist Corporation\doubleTwist desktop\Backup-MediaDatabase.sqlite3 size=491520
=============================================================================================
MESSAGE: 07/04/2015 17:06:10: Succeeded to open database 192.168.0.18
=============================================================================================
MESSAGE: 07/04/2015 17:06:10: Mounted 'My Samsung Galaxy S6' (192.168.0.18), bound to adapter 45fcc54c-3541-4b87-b5f4-685d1153931a
=============================================================================================
MESSAGE: 07/04/2015 17:06:10: Repository present event handled (id = 192.168.0.18)
=============================================================================================
TRACE  : 07/04/2015 17:06:10: [Performance]: Volume usage query: 192.168.0.18: 20.0011 ms
=============================================================================================
MESSAGE: 07/04/2015 17:06:18: Adapter for My Samsung Galaxy S6: 45fcc54c-3541-4b87-b5f4-685d1153931a
=============================================================================================
MESSAGE: 07/04/2015 17:06:18: Repository present event: True (id = 192.168.0.18)
=============================================================================================
MESSAGE: 07/04/2015 17:06:18: Trying to open device database 192.168.0.18
=============================================================================================
MESSAGE: 07/04/2015 17:06:18: Opening database file MediaDatabase.sqlite3
=============================================================================================
TRACE  : 07/04/2015 17:06:19: Valid checksum for C:\Users\Warren\AppData\Local\doubleTwist Corporation\doubleTwist desktop\03157df30aafd513.sqlite3: a1f1afc4f440b8307f340aea12806d66
=============================================================================================
TRACE  : 07/04/2015 17:06:19: DB Backup: Original device db=C:\Users\Warren\AppData\Local\doubleTwist Corporation\doubleTwist desktop\03157df30aafd513.sqlite3 size=491520, md5=A1F1AFC4F440B8307F340AEA12806D66
=============================================================================================
TRACE  : 07/04/2015 17:06:19: DB Backup: Copy of device db=C:\Users\Warren\AppData\Local\doubleTwist Corporation\doubleTwist desktop\Backup-MediaDatabase.sqlite3 size=491520
=============================================================================================
MESSAGE: 07/04/2015 17:06:19: Succeeded to open database 192.168.0.18
=============================================================================================
MESSAGE: 07/04/2015 17:06:19: Mounted 'My Samsung Galaxy S6' (192.168.0.18), bound to adapter 45fcc54c-3541-4b87-b5f4-685d1153931a
=============================================================================================
MESSAGE: 07/04/2015 17:06:19: Repository present event handled (id = 192.168.0.18)
=============================================================================================
TRACE  : 07/04/2015 17:06:19: [Performance]: Volume usage query: 192.168.0.18: 12.0007 ms
=============================================================================================
1
Monique Farantzos's profile photoWarren Owen's profile photo
2 comments
 
Thanks, I'm on PC rather than MAC, but I worked it out, and although it took a long time to create the library, it is now working!
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Eric Benton

Help & Tips  - 
 
Hi there. I've seen some posts similar to my issue, but not the exact same. I'm trying to import iTunes playlists via USB to my Moto Droid Razr M, Android version 4.4.2, and I can't seem to figure out where to put them so the DoubleTwist app will recognize them. One of the playlists is 900 songs long, so I don't want to do it manually.

I've tried putting them in the playlists folder in the internal memory, making a playlist folder on the SD card, and a couple of others things I can't remember any more. All of the files are on an SD card and play fine in DoubleTwist. Please help!
1
Henry Kwan's profile photo
 
Hello,

During a sync, our application will create the playlists in the library database. But as a backup, we will also create .m3u playlist files inside the Music folder. During a reset, our app will import information from these .m3u playlist files so playlists are't lost.

Here are some help pages on playlists.

https://www.doubletwist.com/help/question/how-to-restore-missing-playlists-on-android-44-and-sd-cards/

https://www.doubletwist.com/help/question/backing-up-and-restoring-playlists-in-doubletwist-music-player/

https://www.doubletwist.com/help/question/how-to-check-a-playlist-in-doubletwist-player/

Thanks,
Henry
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Andrew Payne

Help & Tips  - 
 
I am new to doubletwist and just bought AirSync with standard doubleTwist player for Mac. I am on MacOS 10.10.3, with an LG G3 running Android 5.0. Everything seems to be working fine (although the AirSync process is REALLY slow) but it seems that the program is missing some of my playlists in the window where you select which ones to sync to the device. All my iTunes playlists are shown in the left browser bar of doubleTwist, but then are unavailable for selection from the device sync list with the check boxes. Any ideas on what is causing this, and how to fix it? Thanks!
1
Andrew Payne's profile photoHenry Kwan's profile photo
2 comments
 
Hello,

Thanks for the report. Our app will exclude all DRM contents since it's not playable on Android.

As for sync speeds, this can vary greatly due to the WiFi network. We've found that 5Ghz AC networks will work best.

Also, disabling transcoding will ensure files are copied as quickly as possible.

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/#disable

Thanks,
Henry
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