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Monique Farantzos
owner

CloudPlayer  - 
 
Twisters, the latest update of doubleTwist CloudPlayer improves handling of corrupt audio file metatags for non-Latin languages such as Chinese, Japanese & Russian. We also introduced sorting for songs inside Playlists and Albums, so now you are able to sort your favorite playlists by play counts, ratings, duration and more! Plus, we introduced a list view option in the Settings so you can quickly toggle between List and Grid views. Get it now from the Play Store!

https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
CloudPlayer is a revolutionary music player that puts you in control of you...
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Johnny Kohlbeck

Help & Tips  - 
 
Hello, I used to use doubletwist to sync my music from my old laptop (a lenovo thinkpad) to my samsung g5. Recently bought a new laptop (another lenovo thinkpad), transferred my music from my old laptop to my new one, and now I cannot seem to sync music from my new laptop to my samsung g5 using doubletwist. A red boarder appears around the app when I open it on my desktop. What does this red boarder mean? Also, does this have anything to do with the fact that my old laptop ran on windows 7 and my new one runs on windows 10? Thanks!
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Henry Kwan's profile photo
 
Hello +Johnny Kohlbeck,

We haven't seen this problem on our test systems. Can you link to a screenshot?

Perhaps the application log has more information. It's located here:

C:\Users\[YOUR_USERNAME]\Appdata\Local\doubletwist Corporation\doubleTwist Desktop\Log\

For a shortcut to the "doubleTwist Corporation" directory, please paste this into a File Explorer window (this will also work on systems that do not have the view hidden folders option enabled). Then navigate into "doubleTwist Desktop" and then into "Log".

%LOCALAPPDATA%\DOUBLE~1\

Please post the last ~50 lines of the log as it may contains some error entries explaining why this is occurring.

Thanks,
Henry
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Steve Boorman

General discussion  - 
 
In iTunes i used playlist folders help organise my music, for e.g i have a "60's Music" folder with several playlists underneath, and a "70's Music" folder - again with playlists under. Can doubletwist retain the folder structure with sub-playlists - or will it flatten out all playlist to 1 level?

Thanks! 
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Steve W's profile photoHenry Kwan's profile photo
4 comments
 
Hello +Steve Boorman,

At this time, iTunes playlist folders aren't supported. It's been requested a few times by users so it's something that we're looking into for the future roadmap.

Thanks,
Henry
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Joel Engelking

Help & Tips  - 
 
Hello DoubleTwist,
I've got a problem when trying to sync to my PC (more info below). I can connect alright, but My music gets seen as other, so nearly all my music is already on my phone (SD card) but DT sees it as "other" so it coopies all 3373 tracks again, which takes for ever as you can immagine. This problem persists if I use AirSync, USB (MTP) or USB (MTP) with USB Debugging on!

Phone used: Samsung Galaxy Note 4
Operating System (phone): Android 5.0.1
Operating System of PC: Windows 10
DT Version: 2.6.2
Original Samsung Micro SD-Card and USB 2.0 Cable used.

Any ideas on how to fix this issue?
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Henry Kwan's profile photoJoel Engelking's profile photo
2 comments
 
Hi thanks for your reply! Yes I am indeed. What seems to have fixed the issue is just to sync it anyway but once I've got more music on my iTunes again and that problem still occurs I'll give your solution a try, thank you! 
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Bob Stayskal

Help & Tips  - 
 
DoubleTwist closes as soon as it is launched on my Samsung Galaxy S6.  PC version wants me to enter a code on the Android, but it won't stay open.
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Henry Kwan's profile photoBob Stayskal's profile photo
2 comments
 
That worked. Uninstalling and re-installing.  I had done that twice already, but I hadn't rebooted the phone in between.  Thank you
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Steve W

Help & Tips  - 
 
Is DoubleTwist supposed to work with Windows 10? Since upgrading from Windows 8.1 I have been unable to get Doubletwist to recognize my device (Samsung Galaxy
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Henry Kwan's profile photoSteve W's profile photo
2 comments
Steve W
 
OK, problem solved. It turns out that Windows 10 wanted to download the drivers for the Samsung. Once I did that, DoubleTwist now works fine.

I appreciate your reply.
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A Spahic

Help & Tips  - 
 
can anyone help me? i need to restore my android and don't want to lose my playlists in doubletwist. how would i go about it? appreciate the help.
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Henry Kwan's profile photoA Spahic's profile photo
4 comments
 
thanks Henry, i'll give it a go.
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Marlon Gomes

General discussion  - 
 
Reverse sync doesnt seem to work. It removed all the songs from a few playlists on itunes. How do I get those entries back?? the songs are seen on the DT playlist but has removed them from itunes.
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Marlon Gomes's profile photoHenry Kwan's profile photo
5 comments
 
Hello +Marlon Gomes,

Yes, it should work if the "Storage:" switch is set to "Internal" and all of the songs are located on the internal storage of the Android device.

Thanks,
Henry
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Michael Garcia

Help & Tips  - 
 
hi, i just started using doubletwist with my samsung note 4. how come when i sync songs from my pc/itunes to my phone, it always shows up in doubletwist in duplicate.  i.e. when i click on songs in my doubletwist phone.  every song that i've synced/imported appears twice! is there a way to fix this?  using other media players on my phone, there is no duplication shown.
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Henry Kwan's profile photoMichael Garcia's profile photo
4 comments
 
the reset removed all the songs. then when i sync once more, it appears once more in pairs.  i checked the SD card, and it seems there is only one file per song.  i don't know why doubletwist is showing it in duplicate.

okay i will send the log.

thanks,
mike
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Abby C

doubleTwist Classic Player  - 
 
Hi! I was wondering how to make doubleTwist the default player on an android device. My phone doesn't seem to detect it as a music player. Is there anyway to set this up on the app's end?

Thanks!
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Abby C's profile photoHenry Kwan's profile photo
3 comments
 
Hello +Abby C,

Thanks for the info.

What happens now when you select a music file in the file manager? Does a dialog with a list of music apps appear? Or does it automatically launch a music app? If it automatically launches a music app then the default has already been set. You may need to clear the default app for music in either Settings or in the file manager app itself.

Thanks,
Henry
 
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Peter McCoy

doubleTwist Classic Player  - 
 
Hi, I've just downloaded doubleTwist to both my pc (Windows 8.1) & Galaxy S5 and. following the doubleTwist manual, have synched over 1200 songs to my S5.  I can see the files on my device via Explorer, in the "doubleTwist\Files\Music" folder in MPEG4 format, but doubleTwist on my phone can't find them - or at least doesn't display them.  Have I missed a step or something, that allows doubleTwist to access these files?

Cheers and thanx in advance
Peter
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Peter McCoy's profile photoHenry Kwan's profile photo
3 comments
 
Hello +Peter McCoy,

Android can natively play .mp3 and .m4a files so you don't need to enable the "Convert music for this device" option unless you are trying to use some other format.

Did you get any errors during the sync? Did you sync using a playlist? During the sync, .m3u playlist files are created in one of the steps so if you don't see any .m3u playlist files, that meant something went wrong during the sync.

Are you using USB or AirSync? Are you syncing to internal storage or the SD card?

Our apps uses the Android Media Scan service to help populate the library database so if both ClassicPlayer and CloudPlayer are not able to see the files, that could mean that the AMS got corrupted. You can try resetting the AMS.

https://www.doubletwist.com/help/question/how-does-doubletwist-music-player-locate-media-files/#ams

After the reset, use something like SD Scanner to update the AMS.

https://www.doubletwist.com/help/question/what-are-the-changes-to-sd-card-support-in-android-44-kitkat/#sd

Thanks,
Henry

P.S. We also got your email but since we're responding here, I went ahead and closed the case. We can reopen if you want to send us some logs.

---
FB94024
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Daniel Hawk

General discussion  - 
 
so I loaded my iTunes onto my Mother in laws laptop with windows 8.something and installed double twist using the link provided in email. well it paired with my Galaxy S6 and synced the Samsung tune to my iTunes library, but Double Twist does not see or find my library to export it to my phone! please help!
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Monique Farantzos's profile photoHenry Kwan's profile photo
3 comments
 
Hello +Daniel Hawk,

Are you using iTunes 12.2? As Monique mentioned, iTunes 12.2 has some changes where they are not updating the XML file as often.

If toggling the "Share iTunes Library XML with other applications" option does not work, it may be that there are multiple copies of the iTunes XML file on your system.

Where is your iTunes library located? Is it in the standard Music folder location?

If not, our application may be importing information from the XML file in the default location instead of the actual location.

You can try this.

1. Please quit iTunes and the doubleTwist Sync application.

https://www.doubletwist.com/help/question/guide-to-doubletwist-sync/#F

2. Search for all iTunes XML files on your system. The filename should be:

 iTunes Music Library.xml

or

iTunes Library.xml

3. Please rename or remove all copies found.

* NOTE: Do not touch the "iTunes Library.itl" file as this is the actual iTunes library database. *

4. After renaming/removing the XML file, please launch iTunes. Go into the Preferences -> Advanced section. Make sure that "Share iTunes Library XML with other applications" is enabled. If it is enabled, try toggling it from on to off and then back to on to force the XML file to be created/updated.

5. A new "iTunes Music Library.xml" file should now be created.

6. Launch the doubleTwist Sync application and all of your iTunes playlists should now be seen correctly.

Thanks,
Henry
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Daniel Hawk

General discussion  - 
 
Hello! New to android (Galaxy S6) and want to download my iTunes music to my phone. Purchased airsync and double twist on phone but can NOT download double twist to my iPad where my iTunes library is stored! I received the email with link to download, but nothing happens! PLEASE HELP!
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Henry Kwan's profile photo
 
Hello,

I'm sorry but we don't currently support syncing from the iPad to Android as our sync applications are only for the PC and Mac.

Please send us an email at:

support [at] doubletwist.com

Include this G+ URL as reference.

https://plus.google.com/u/0/102895414133820793572/posts/h1hT7RSmnpY?cfem=1

Thanks,
Henry
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Christian Jarquin

Help & Tips  - 
 
My doubletwist pro 2.4.6 will not allow me to change the albums to the images where the music is saved. I changed the album images names to "albumart" and have reset the library, the app, and even uninstalled and reinstalled it to no avail. AT&T Galaxy S4 with 4.4.4 Android OS.  Please help me with this issue.
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Henry Kwan's profile photoChristian Jarquin's profile photo
14 comments
 
Thank you very much for looking into it. If you can't do that, at least I still have the functioning old version at least. 
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Christian Lowell

Help & Tips  - 
 
I just installed DT and it seems to be working ok but it wont sync to my SD card.  It will only sync with phone built in memory.  In the DT app on my phone i chose it to use the SD card but the desktop software only finds the phone memory.

I have android phone and win 10.

Is there a fix for this?
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Henry Kwan's profile photo
 
Hello,

What device are you using? What version of Android?

Are you using USB or AirSync?

Try toggling the "Storage:" switch from SD card back to internal and then back to the SD card.

If this doesn't work, please try a full reset of doubleTwist on your device.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-44-kitkat-with-sd-card/

Thanks,
Henry
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Duncan Batty

Help & Tips  - 
 
Hi. Since upgrading to Win10, I can no longer see doubltwist in the systray. When I try and open from desktop icon, nothing happens. I've tried reinstalling software. When I open task manager, it says doubletwist is enabled in startup. Any help welcome.
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Henry Kwan's profile photo
 
Hello +Duncan Batty,

I responded in Paul Kuhn's thread here:

https://plus.google.com/106510918013486642099/posts/RnrQjuwDWmf?cfem=1

Thanks,
Henry
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Paul Kuhn

Help & Tips  - 
 
I recently upgraded to windows 10 and my doubletwist sync stopped working. All that happens when I click on the doubletwist icon is that my computer busy circle pops up next to my mouse pointer and then nothing. Tried to reinstall doubletwist sync, but still getting the same problem. The application is also not starting with windows. Please help.
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Duncan Batty's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Paul Kuhn and +Duncan Batty,

A few users have reported issues after upgrading to Windows 10. The problem appears to be that the upgrade was incomplete so some .NET package wasn't not properly upgrade. Since our app relies on .NET to function, this causes our app to crash.

You can verify if your PC is suffering from the same issue by looking at the application log located here:

C:\Users\[YOUR_USERNAME]\Appdata\Local\doubletwist Corporation\doubleTwist Desktop\Log\

For a shortcut to the "doubleTwist Corporation" directory, please paste this into a File Explorer window (this will also work on systems that do not have the view hidden folders option enabled). Then navigate into "doubleTwist Desktop" and then into "Log".

%LOCALAPPDATA%\DOUBLE~1\

The log file is a text file so you can open using any text editor.

For PCs with this problem, you should see a log entry like this:

FATAL  : 08/10/2015 21:46:25: Crash
Thread Name:             Main Thread
Is Background Thread:    False
Thread Priority:         Normal
Thread Id:               1
Exception Type:          NHibernate.HibernateException
Exception Message:       Could not create the driver from NHibernate.Driver.SQLite20Driver.
Exception Source:        NHibernate

The QA/Dev team is investigating possible ways to fix this issue. One user reported that a full reset helped. If you would like to try this, here are the steps.

1. Uninstall the doubleTwist Sync application.

2. Delete the doubleTwist folder in your user directory.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-and-pc/#B

3. Reboot PC.

4. Reinstall.

Thanks,
Henry
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Rebekah Davis

General discussion  - 
 
I'm using DoubleTwist on my S5 and Windows 8.  Here is my problem.  My iTunes library contains songs that are on two different hard drives.  DoubleTwist sync only seems to bring up the ones that are on the internal hard drive.  Is there any way to get it to detect all of my songs?

Also, is there a good way to sync audiobooks from iTunes? I brought one in but the tracks are all out of order even though they're numbered logically, so I'm having to make a playlist for each disc.

Thanks all.
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Henry Kwan's profile photo
 
Hello,

Our Sync application imports from iTunes using the XML file so as long as the songs are in the XML file, they should be indexed and available for syncing.

What version of iTunes are you using? The latest version of iTunes (12.2) has some changes where they are not updating the XML file as often.

There is now a new setting in iTunes Preferences, in the Advanced section, called "Share iTunes Library XML with other applications". If you experience any problems in the future, make sure that this is enabled. If it is enabled, try toggling it from on to off and then back to on to force the XML file to be created/updated.

As for audio books, how are the tracked named/numbered? Our app should sort appropriately if all of the metadata information (track #, disc #, track name, etc.) is correct.

Thanks,
Henry
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Sean McCloskey

Help & Tips  - 
 
I have been using doubletwist for 3+ years with the airsync (I think I paid extra for the beta version back then) without any problems.  My hard drive crashed, and I have replaced it and upgraded to Windows 10.  I've installed Doubletwist on the new hard drive, but it's not the same as it was before.  I can not figure out how to sync playlists from itunes to doubletwist to my phone.  Do I really have to pay again for the ability to sync music from iTunes?
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Henry Kwan's profile photoSean McCloskey's profile photo
2 comments
 
Thank you very much! The link to the old version with your instructions to uninstall the new was exactly what I needed.


--Sean

-------- Original message --------
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