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Monique Farantzos
owner

General discussion  - 
 
Twisters, CloudPlayer, our new music app with Dropbox, OneDrive and Google Drive support, is growing fast! If you haven't tried it yet, get it now from the Play Store: https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
CloudPlayer is a revolutionary music player that puts you in control of you...
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Simon Deschilder

Ideas & Improvements  - 
 
Hello,
When using the progress bar / timeline to "browse" a song, I can't reach all the way to the beginning or the end (allways around 4-6 seconds I can't reach). I dont have very fat fingers, but since the line goes from one edge to the other the extremities are difficult to reach by touch.
Is it a known issue/annoyance? (not such a big deal anyways)
Thanks
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Simon Deschilder's profile photoHenry Kwan's profile photo
3 comments
 
Hello +Simon Deschilder,

Thanks for the information.

I'll try again on the GS4 with a few different tracks and let the QA/Dev team know.

Thanks,
Henry
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Brittany O'Brien

Help & Tips  - 
 
Hello! I have doubleTwist vers 2.6.2 running on a OnePlus One Cyanogenmod mod 12.x based off of Lollipop 5.0.2 (not rooted). Whenever I play a list of songs from a doubleTwist playlist (doesn't matter which one), every two or three songs, one of the songs will skip a chunk of about 5-8 seconds and then resume playing normally. Then the other songs will play perfectly fine until another two or three songs in and it will happen again, usually right at the beginning of the track. Any idea why this is happening?
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Henry Kwan's profile photo
 
Hello,

Thanks for the report. How often does this problem occur? Are you able to reproduce it with specific steps?

A few users have reported this problem so the QA/Dev team is currently investigating. I've added your report to the ticket that's been opened for this issue.

Does this problem occur if you use CloudPlayer?

https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer

Thanks,
Henry

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MRTWO1582
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Éric Demers

CloudPlayer  - 
 
I've been trying out cloudplayer for a couple of days now. I love the interface, it's super smooth and quick to navigate. My library is stored on google drive with over 10,000 files and works great. The only thing I'm missing right now is to be able to cast the google drive files. I know this should come out in a future version, but what's the time frame we are looking at? Thanks
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Monique Farantzos's profile photo
 
+Éric Demers We should be able to roll this out sometime in August, hopefully sooner! We have a bunch of great updates coming this summer.
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Jackie Johnson

General discussion  - 
 
I am trying to sync a Playlist from iTunes to DoubleTwist on my Android. Most songs sync but about a 1/3 look like they are synced but do not play on the phone. There are only approximately 200 songs, nothing huge. I do not know how to fix this issue. It says imported 0 of 126 songs. All the songs I am attempting to import are within the same folder. Help?
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Henry Kwan's profile photo
 
Hello,

What operating system are you using? Windows 8?

Are you using USB or AirSync?

Did you get any errors during the sync?

What happens when you try to play these songs? Are you getting an error? Does the artwork appear but the elapsed time counter not updated?

Have you tried a library reset?

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

As for the import issues, are you trying to import from the SD card?

In Android 4.4 (KitKat), Google changed it so that apps only able to access a specific sandboxed directory. Because of this change, we can not import items that are on the SD card. The QA/Dev team is currently investigating possible workarounds.

Here's a help page with more information on this change imposed by Google.

https://www.doubletwist.com/help/question/what-are-the-changes-to-sd-card-support-in-android-44-kitkat/

Thanks,
Henry
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Michael Terrell Ford III

General discussion  - 
 
I am subscribed to several premium podcasts that require authentication to access. However, the authentication on the DoubleTwist app does not allow me to log in; the window just keeps popping up, even after I submit my credentials. Is there a fix or workaround, or should I wait for an update and/or find a different podcast app?
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Henry Kwan's profile photo
 
Hello,

Which premium podcasts? We've tested the authentication scheme on many of the popular podcasts but it's possible some podcasts are using a different method of authentication.

Please try reproduce the error and then send us a log files from your device.

1. Reproduce the problem.
2. Then immediately go into doubleTwist Settings.
3. Scroll down to select "Send Log Files" and tap "Continue".
4. Enter "DT Issue 20150629a" in the description text and tap "Send Logs" to email the logs to us.

Thanks,
Henry

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MRTWO1597
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Alex Byron

General discussion  - 
 
Lyrics, please? 

I recently switched from an iPhone to an Android phone and ended up buying doubleTwist as my default music and podcast player. I like the app and featureset so far - nice work. 

The one thing I sorely miss is the ability to add lyrics to songs and view them on my Android phone to learn the words to songs. 

I used that feature on the iPhone regularly and was so disappointed to see the lyrics no longer accessible |:^{

Would you please add this feature to the next release? I would even settle for manual addition of lyrics or separate for-pay software that adds them and missing artwork etc. automatically. 

Pretty please, with sugar on top, served on a silver tray with a linen napkin, by a butler in a tuxedo? 
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Henry Kwan's profile photo
 
Hello,

Thanks for the feedback. We appreciate it.

SYLT support has been suggested by other users so we are investigating it for the future roadmap.

Feedback like yours helps us to prioritize our future development plans. I've sent your comments on to our product manager.

Thanks,
Henry
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Avai d'Amico

General discussion  - 
 
After a sync the other day, I noticed doubleTwist on my tablet wouldn't play certain songs. I tried sync again, but had the same problem. In an effort to "start from scratch" I went into the Settings on my Nexus 7, selected Apps then doubleTwist, cleared cache, cleared app data, then uninstalled. I plugged my Nexus 7 into my PC and used Windows Explorer to delete everything in the Music directory, then unplugged my Nexus 7. 

At this point I downloaded doubleTwist from the Play Store on my Nexus 7 and installed it again. When I launched doubleTwist on Android, I noticed it still had all my album thumbnails from the music which previously existed on the device. This seemed wrong, since I cleared cache and app data before uninstalling. I went into doubleTwist's settings and chose to rebuild the library. That cleared out all the album thumbnails because there were no music files on my device anymore. 

Thinking I had an effectively fresh install of doubleTwist on Android, I started up doubleTwist on Windows to pair my device. I set the device name via doubleTwist Android, entered the IP and code in doubleTwist Windows, then tried to sync my Top Rated playlist. 

This connection and sync happened at 06/27/2015 08:26:50 as seen in my doubleTwist debug trace log. 

After the sync, I told doubleTwist Android to play my Top Rated playlist, and started swiping through songs on my Nexus 7. Sadly, I still have the same problem where some songs will play and some will not. What's going on? Some of the songs that no longer play are ones which previously would play! The MP3 files in my iTunes library are the exact same files, so there shouldn't be any problem with DRM on the actual files or anything. What can I do to resolve this? Using the "Send log files..." feature now.
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Henry Kwan's profile photoAvai d'Amico's profile photo
2 comments
 
Library reset didn't resolve the issue. Uninstalling, manually deleting the doubletwist folder, rebooting, then reinstalling and syncing resolved the issue. Thanks!
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Brian Bibbs

CloudPlayer  - 
 
I'm using CloudPlayer with OneDrive and all my music shows up fine.  I have downloaded a few albums to listen offline.  Is there a way to play only cached content?  I will download the music via WiFi I want to listen to and I want to make sure I'm not using my data connection while listening to a shuffled playlist. 
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Henry Kwan's profile photoBrian Bibbs's profile photo
4 comments
 
Da!  I saw that but since it was dim I didn't really read it.  I changed to offline mode and upgraded.  Thanks for the tip.
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John Chenier

General discussion  - 
 
Again thanks Henry. The clue was than an old version of iTune was on the C drive. It was not a complete instance but enough files remained which interfered with DoubleTwist. Once I had removed all of the old version and reinstall DoubleTwist, it is working fine now.
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Guilherme Cardoso

CloudPlayer  - 
 
Hello, I have CloudPlayer and i m logged in with my Google Drive and Dropbox accounts, but it doesn't show my media, i have already tried scan cloud storage many times but nothing.
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Henry Kwan's profile photoGuilherme Cardoso's profile photo
9 comments
 
+Henry Kwan I have discovered what was wrong, my uploaded media wasn't with .mp3 in the name, i changed the name and it's all OK now, i'm so sorry about it, and thank you very much for the support. Good luck.
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Tyler Welch

Help & Tips  - 
 
Hello,
I am having problems syncing all of my music to my galaxy note 4.
I used to use a mac book to sync music to android, and was able to sync my entire library. I switched over to a PC (windows 7), and can not sync all of my songs. After the sync is done, it says it was successful; but I am missing many albums and artists from my itunes library. I have no idea how to fix this. Please help, I miss having all of my music.
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Dorothy Safford

Help & Tips  - 
 
I have downloaded DoubleTwist on my Adroid tablet - how to I access it on my PC where I have iTunes? Sorry for being so dumb about this.
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Dorothy Safford's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

Yes, as long as your PC recognizes your tablet and you can access it properly in Windows File Explorer, you can install our sync application to transfer your iTunes songs and playlists..

Here is a quick start guide to USB syncing.

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-usb-syncing/

Thanks,
Henry
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Éric Demers

CloudPlayer  - 
 
Question regarding the upgrade to pro: I will be purchasing the pro version for all of its valuable offerings.I have never purchased apps just yet, so unsure how I can work this out. I have 4 android devices at home (wife and two kids) which I would also like to have pro cloudaround installed. The 4 devices has their own account so that they can set their device like they like (2x nexus 5 , 1x nexus 7 and one acer tablet). Is there a way I can only pay once to get the pro version on all my devices? Thanks
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Monique Farantzos's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Éric Demers,

Purchases are tied to the individual account so if the devices have different accounts, you will have to purchase the upgrade on each device.

We've had some requests for pack/family licensing but unfortunately, Google does not provide an easy way to implementing group licensing. I'll add your support for this option to the QA/Dev ticket.

Thanks,
Henry
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David Toms

Help & Tips  - 
 
I use a Nexus 7 and an HTC One.  I'm able to synch with the Nexus 7, but can't seem to get the HTC One recognized.  I've purchased separate apps for these.  When I power down the Nexus so it isn't interfering,  my synch actually picks up my PRINTER but not the HTC.   My printer doesn't play music well!   Thanks for any help.
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David Toms's profile photoHenry Kwan's profile photo
2 comments
 
Hello +David Toms,

Are you using different accounts on the device?

If you purchase the AirSync app from the Play Store, you can download the app on all of your device by selecting the account used to purchase the app in the Play Store app.

Otherwise, if you purchased doubleTwist Pro, it will automatically unlock if you are using the same account on the device as the one used to purchase the in-app upgrade.

Here are some help pages on how to activate/unlock your upgrades on a new or factor-resetted device.

http://www.doubletwist.com/help/question/how-do-i-reinstall-doubletwist-airsync-without-being-charged-again/

http://www.doubletwist.com/help/question/how-do-i-reinstall-music-lover-podcasts-or-doubletwist-pro-without-being-charged-again/

Thanks,
Henry
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How do I select a destination drive/folder? I'm using an HTC One M8, and doubleTwist is syncing to the internal storage instead of the SD card. I see no options or instructions on how to do this.
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Henry Kwan's profile photo
 
Hello,

You can use the "Storage:" switch to select the SD card as the sync location.

https://www.doubletwist.com/help/question/how-do-i-switch-from-internal-storage-to-sd-card/

Thanks,
Henry
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Stan Does Emails

Help & Tips  - 
 
I have a song in my internal storage that is less than a minute. I have a couple of songs on my sdcard but I can't find it in my library. Do I have to move it to my internal storage?
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Henry Kwan's profile photo
 
Hello,

Where are the files stored? If they are in the Music folder, they should be included in the library.

https://www.doubletwist.com/help/question/how-does-doubletwist-music-player-locate-media-files/

Thanks,
Henry
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jimh7791

doubleTwist Classic Player  - 
 
Is there a way to manage multiple itunes libraries? I need to switch from the library in my pc to an external HDD library.
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Henry Kwan's profile photo
 
Hello,

I'm sorry but our application imports from only one iTunes XML file so you can't easily switch between different libraries.

But if you just want to switch one, you can do so and just delete the XML file from the default location. Our application will then launch iTunes to grab the current XML file location.

http://www.doubletwist.com/help/question/guide-to-syncing/#A

Thanks,
Henry
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Kyla S

Help & Tips  - 
 
Hi, i just purchased Airsync, i downloaded the app  on phone and computer and it connects fine, i can transfer things from phone to computer but the app on computer (windows 8) wont let me check the boxes to Sync anything from computer to phone (Nexus 5). it doesn't work over USB either. its the box just near my cursor in the picture. wondering if anyone can help? thanks so much if anyone can
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Henry Kwan's profile photoKyla S's profile photo
3 comments
Kyla S
 
Yep, that was it. Thanks so much!!! :)
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Iain Allan

Help & Tips  - 
 
Hi I have just downloaded Double Twist and all of the Air Sync Apps to my Galaxy Note 10.1, I have a WD NAS Drive connected to my windows 7 PC via cable but also visible on wifi, all of my music is stored there, how can I access this music via Double Twist on my Galaxy please? Iain
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Henry Kwan's profile photoBruce Madden's profile photo
 
Hello,

Our app imports information from iTunes so as long as iTunes knows about that music, we will import information from iTunes so you can sync to your Note.

Here is a quick start guide to AirSync on Windows 7 and Windows 8.

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-airsync-syncing-play-store/

If you are experiencing problems, please let us know at which step you are encountering problems and what the error message is.

A detailed description of the issue you are facing is the most valuable information for us - the better we understand the issue the better we’re able to help!

Thanks,
Henry
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