doubleTwist Music Player: Share ideas, tips, get help
See all
Members (3,079)
Henry Kwan's profile photo
Monique Farantzos's profile photo
Adam Baptista's profile photo
Adam Rechkemmer's profile photo
15Aski's profile photo
Adam Burnett's profile photo
Adamme Kearney's profile photo
AMOS STLOUIS's profile photo
ANTON Miranda's profile photo
Aadarsh Shah's profile photo
Adam Reece's profile photo
Aaron Cunnington's profile photo
Aaron Daves (aaronmdaves)'s profile photo
Aaron Graham's profile photo
Aaron Marsden's profile photo
Aaron Siebersma's profile photo
Abbhinav Srivastava's profile photo
Adam Culf (Nightshade13)'s profile photo
Abhishek Mandal's profile photo
Abraham Cohn's profile photo
Adam Jackson's profile photo
Aby Arakkal's profile photo
Acho Arnold's profile photo
Adam M's profile photo

Stream

Join this community to post or comment

Daniel Hansen

Help & Tips  - 
 
I just installed doubletwist and some of the songs that I have synced add a number (ex. 08) to the beginning of the song name. I think it might just be a track number but how do i remove these? They are not actually included in the song name in iTunes. 
1
Henry Kwan's profile photoDaniel Hansen's profile photo
2 comments
 
Perfect! Thanks!
Add a comment...

Jonas Powell

General discussion  - 
 
Hey all. My Macbook Pro is refusing to recognize that my Galaxy S5 exists, both when it's physically plugged into the computer and when it's just AirSyncing. Any ways to fix this? Thanks
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problems with our application.

At this time, USB syncing is not supported on the Mac.

What type of wireless network are you using? Is it a home network or a corporate/university network?

Have you tried these AirSync troubleshooting steps?

http://www.doubletwist.com/help/question/airsync-troubleshooting/

Step #3 (disable, enable AirSync) resolves the issue for many users.

Rebooting all of the devices in the network (including the wireless router) has also been successful for users. Other users have also reported a full reset of doubleTwist Music Player has worked for them.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-44-kitkat-with-sd-card/

Are you able to ping your device from your computer?

http://www.doubletwist.com/help/question/airsync-troubleshooting/#6

Thanks,
Henry
Add a comment...

Mtaa Mtaa

General discussion  - 
 
I have not been able to get doubletwist to work on my new Samsung Galaxy Tab Pro 8.4 under any other user except for the main user account.  I wanted to set up as a general music player using a restricted user account so others could not access personal files or mess other setting up.  I keep getting the warning that the SD card is read only.  Again this is only when using any other user account except for the main one set up initially.

Any ideas?

Thanks,
1
Henry Kwan's profile photo
 
Hello,

Thanks for the report. Restricted accounts are not fully supported at this time. Along with the Android 4.4 (KitKat) changes to the SD card, restricting write access to the device can cause problems for our app.

Thanks,
Henry
Add a comment...

ollie b

Help & Tips  - 
 
can i airplay from my mac desktop to my apple tv using doubletwist? can only seem to make it work from my phone
1
Monique Farantzos's profile photo
 
+ollie b OS X already lets you do that with AirPlay mirroring, at least in recent versions of the OS for newer Macs: https://support.apple.com/en-us/HT201343
Add a comment...
 
I am trying to use doubleTwist to copy my iTunes music and playlists to my android phone.  My PC is using Win7 and my phone is a Galaxy Note 4.  iTunes has approx 2200 songs in it. doubleTwist tells me it wants to synce 5346 songs. ??????  I have uninstalled/re-installed twice. No difference.  Anyone have an idea what's going on?
2
Brad Wilson's profile photoHenry Kwan's profile photo
4 comments
 
Hello,

If you just want to import information from iTunes, please change the folder in the "Import new music and playlists" to an empty folder instead of your Music folder.

https://www.doubletwist.com/help/question/guide-to-doubletwist-sync/#B

Also, turn off importing from WMP by right-clicking and disabling "Use Windows Media Player library".

https://www.doubletwist.com/help/question/guide-to-doubletwist-sync/#F

Then regenerate the iTunes XML file. Here's is a step by step sync guide. The initial section has information on how to remove/rename iTunes XML files and reset the doubleTwist library database to force a new import. You should get a "Launching iTunes" dialog during the process. This indicates that the correct ITunes XML file is being imported.

http://www.doubletwist.com/help/question/guide-to-syncing/#A

This will ensure that only information from iTunes will be imported. Information from WMP will be not be imported and only an empty folder will be scanned.

You may also want to reset your device to remove all synced files.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-44-kitkat-with-sd-card/

Thanks,
Henry
Add a comment...
 
How do I get music from my iTunes onto my galaxy note 4?
1
Marylynn Marr's profile photoHenry Kwan's profile photo
10 comments
 
Hello,

I'm sorry but it's not clear where you are encountering the issue.

Here's a step by step guide to syncing.

http://www.doubletwist.com/help/question/guide-to-syncing/

At which step are you having problems?

Please be specific as possible. Include screenshots if you find it difficult to describe something.

Thanks,
Henry
Add a comment...

James Williams

Help & Tips  - 
 
Hi getting the same issue with double twist stopping working mid sync. +henrykwan
1
James Williams's profile photoHenry Kwan's profile photo
2 comments
 
Hello,

Thanks for the update.

Unfortunately that log snippet does not contain any error entries.

The next time this error occurs, please end us a debug package immediately afterwards. You can do this by holding down SHIFT while right-clicking on the doubleTwist icon in the System Tray and selecting "Send log files…".

Here's a short help page on how to send the debug package.

http://www.doubletwist.com/help/question/doubletwist-sync-debug-mode/#E

Please include this support topic in the "Additional Information" section for reference.

https://plus.google.com/u/0/103128385909385265466/posts/R1gVQtGxo5s?cfem=1

Thanks,
Henry

Original: https://plus.google.com/u/0/103128385909385265466/posts/R1gVQtGxo5s?cfem=1
Add a comment...

Sean Farr

General discussion  - 
 
Hi, we're both long time IOS users, we both just bought a Galaxy S5, used your app, doubletwist to sync playlists over to our phone. Worked great, would like to support. Do we both need to buy a pro licence? or can it be shared between my wife and I?
1
Henry Kwan's profile photo
 
Hello,

All purchases are tied to the account used to purchase.

If you are using the same account on multiple devices, Pro will automatically unlock.

http://www.doubletwist.com/help/question/how-do-i-reinstall-music-lover-podcasts-or-doubletwist-pro-without-being-charged-again/

Thanks,
Henry
Add a comment...

Dottie Miller

General discussion  - 
 
I'm trying to copy my ITunes library to my Galaxy S5. I've downloaded DoubleTwist to that device and to my WIN 7 PC but cannot open the PC DoubleTwist because it asks what program to use to open it and I have absolutely no idea. The file to open is:doubleTwistSetupFull_exe. It's in my Program Files. Can someone tell me how to open it? Thanks!
1
Dottie Miller's profile photoHenry Kwan's profile photo
5 comments
 
Hello,

Thanks for the additional information.

All installers are self-contained and should just launch when you double click on it. 

If your PC is having problems running .exe files, there is something else going on. Perhaps some type of malware or other issues is affecting the computer.

Unfortunately, that is something that can be very difficult to diagnose and resolve. You may need to contact someone local to help troubleshoot.

Thanks,
Henry
Add a comment...

Cliff Chambers

Help & Tips  - 
 
I am constantly shocked at what a massive piece of crap this app is. Why do I have to reset the library every time I want to listen to music? I just reset it a few days ago and yet when I click am artist I get a blank page yet again. At this point the app is nothing better than a podcast machine. Even that it does stupidly since I have to scroll through 200 eps that aren't downloaded to get to the ones that are downloaded. Then I have a duplicate of all the downloaded ones. 
1
Add a comment...
 
Hello,

I have an issue where the Bluetooth controls take forever to respond when connected to my car.  Eventually DT will catch up and all the Bluetooth controls fire in rapid succession (next track).  What can I do to fix this?

I have a HTC One M8 GPE, stock Infiniti M37 stereo.  Music is on a 64 GB SD card.  DT is the default app for headset / car controls.

Thanks,
Steve
1
Steve French's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

Thanks for the additional information.

I'll forward to the QA/Dev team so they can try to reproduce on their test systems.

Thanks,
Henry
Add a comment...

About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.
 
when I tried to install double twist, this is the message I get from my mac:

your security preferences allow installation of only apps from the Mac App store and identified developers.

How do I get around this?
1
Henry Kwan's profile photo
 
Hello,

Here's a help page on how to bypass the GateKeeper restriction.

http://www.cnet.com/news/how-to-bypass-gatekeeper-in-os-x-mavericks/

Thanks,
Henry
Add a comment...
 
Hello. I can't totally sync my genres to my Android device from my Mac. I have 21 songs with "Unknown genre" in the phone and one genre (Mac-side) split into two genres in the phone. For the record, this is a personalized genre (modified in iTunes long ago, and properly syncing to an iPhone directly from iTunes) that DoubleTwist keeps interpreting as the "oficial" genre.
1
Eduardo de Francisco's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

Thanks for the information.

Our app uses the Android Media Scan service to help populate the library database. Perhaps there was a problem extracting the genre information?

You can try resetting the AMS.

https://www.doubletwist.com/help/question/how-does-doubletwist-music-player-locate-media-files/#ams

After the reset, reboot your device or use a 3rd party app like SD Scanner to manually update the AMS.

https://www.doubletwist.com/help/question/what-are-the-changes-to-sd-card-support-in-android-44-kitkat/#sd

Thanks,
Henry
Add a comment...

Jimmy Russel

Help & Tips  - 
 
I use LG G3, and I recently installed Pac rom. doubleTwist seems to be unable to play .m4a format songs, but was able to do so when I used the factory OS
1
Henry Kwan's profile photoJimmy Russel's profile photo
2 comments
 
I'll look into it. If I don't get back to you it means I solved it.

Thanks!
Add a comment...

ollie b

Help & Tips  - 
 
Can I access my computers music library over wifi without storing the music on my phone? then stream it to my speaker
1
Henry Kwan's profile photoollie b's profile photo
2 comments
ollie b
 
cool. love the streaming. love the syncing. sometig that works like a remote for the desktop version of doubleTwist would be unreal!
Add a comment...

Carl J Nesset

Ideas & Improvements  - 
 
Hi! I have a feature request: Being able to add a podcast to a playlist. I need this on order to make the following case work: I use the Doubletwist Alarm, and would like to play (the newest episode from) a podcast as the wake up alarm "sound". In the alarm you have the option of choosing a playlist from doubletwist, that excludes any podcast as far as I understand?

Thanks
1
Henry Kwan's profile photoCarl J Nesset's profile photo
2 comments
 
Thanks a lot!
Add a comment...
 
I'm using doubleTwist since January 10, 2015 .
I was an iPhone user for almost 4 years , but then I upgraded to an LG G3 , and I was disappointed that every music player I used in android , had some flaws , sometimes dealbreakers.

I tried LG's default music player , which is the second best I used , but it didn't satisfy me so I tried Google Music , Power amp ...
I saw that doubleTwist is popular, so I tried it - and here is my honest review , I hope my message will reach the app developers .

My problems with doubleTwist:
1.When I delete songs / edit ID3 tags , it will still show the songs unchanged... If I want the changes to apply I need to reset the entire library .
2.Sometimes for no apparent reason , it will show some songs twice, which is problematic when I try to listen to albums from start to finish.
3.Sometimes it just won't scrobble my songs on last.fm , not all the time , but it will skip some periods of time for no apparent reason (and the other scrobbler on my phone did got them) .
4.It will continue scrobbling even if I turn off the option
5.The " add album artwork " is pretty neat , but it will often won't change the image , especially when I try to change multiple albums .

This is all I can think from the top of my head , I hope you will address my message , and I apologize if there are grammatical errors or random typing mistakes , I wrote it while riding the bus from my phone ...
6.Why is there no 5x1 widget ?

All that being said , it is my favourite music player on Android , and I usually will recommend it to my friends

DerikStar, Israel
1
Henry Kwan's profile photo
 
Hello,

Thanks for the feedback, we appreciate it.

I'll forward your comments to the QA/Dev team.

The ID3 rescan problem is a known issue. The other issues also should not be occurring so the QA/Dev team investigate further.

Thanks,
Henry
Add a comment...

Daryl Friedrich

General discussion  - 
 
I've got into the screen before, but how do I bring up the screen that displays the lyrics? On Android.
1
Daryl Friedrich's profile photoMonique Farantzos's profile photo
2 comments
 
+Daryl Friedrich We don't currently offer lyrics support but if enough users request it we'll look into it. Thanks!
Add a comment...

Brian Deleeuw

General discussion  - 
 
Couple of suggestions for podcasts--love this feature in DT by the way. First, it would be nice to have a 'display downloads only' option, so I don't have to scroll through a list of downloaded/not downloaded podcasts. Second, the ability to just play one podcast, rather than having a whole playlist of the same podcast queue up every time you select one episode.

Also, I submitted a request for some help with some DLNA playback issues I was having, about a month ago. There was a promising exchange with a support team at first, but ultimately, the issue was never resolved, and eventually, DT support seemed to give up, and the issue was never resolved. Thankfully, they processed a refund on my order in advance of taking up my issue.
1
Henry Kwan's profile photo
 
Hello,

Thanks for the feedback, we appreciate it.

There are a number of podcast enhancements that users have requested so we're evaluating all of them for the future roadmap.

Feedback like yours helps us to prioritize our future development plans. I've sent your comments on to our product manager.

Thanks,
Henry
Add a comment...

Frank Coleman

Help & Tips  - 
 
Just purchased Airplay Recorder, followed the directions on the website. It recognizes streams from iTunes Internet Radio but won't record anything. "Skipping (too short) [stream name]" even though 4 or 5 full-length songs have gone by. If i play a song already in my library, it will record that, but nothing from a stream, which was the whole point of purchasing this in the first place. Tried several different stations. Restarted both apps several times. OSX 10.9.5, Macbook Pro Retina 15-inch, Late 2013, 8GB RAM. Any help appreciated.
1
Henry Kwan's profile photoFrank Coleman's profile photo
6 comments
 
NYC, USA. Here's an example page of one of the stations I'm trying to record: http://somafm.com/secretagent/

Alternate streams: http://somafm.com/secretagent/directstreamlinks.html

FWIW, StreamRipperX recognizes their 128k pls file as a Shoutcast / Linux 1.9.5 stream. Thanks again.
Add a comment...