doubleTwist Music Player: Share ideas, tips, get help
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Mike Berg

General discussion  - 
 
I just purchased doubletwist pro for my Samsung S5 and no matter what I do it won't load.  I just paid $8.99 and can't access the features.  Tried uninstalling DT and reinstalling and still won't allow me to use pro features.  Can anyone help with this? 
1
Mike Berg's profile photoHenry Kwan's profile photo
3 comments
 
Hello +Mike Berg,

Thanks for the clarification.

So when you try to use the EQ, you are being asked to purchase Pro again?

Please email us and we can verify that the purchase was properly processed in the system. Send to this address:

support [at] doubletwist.com

Include "DT Issue 20150427b" in the email as reference.

Thanks,
Henry
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Derek Kickham

General discussion  - 
 
I use Doubletwist to interface to my iTunes library and use it as my main player on my Galaxy S5.  Recently, I notice that Doubletwist won't play m4a files on my phone.  The app sees the files, it knows they are there, but when selected the app appears to be 'playing' them but nothing happens.  No music, no progress on the track bar. Nothing.
Most of my music is mp3 so I can't be certain when this behavior began but I believe its very recent.  My music library is on the SD card and both the desktop and S5 apps are up to date.  S5 running the latest Lollipop release from Samsung (5.0).  I've tried re-syncing both via WiFi and USB.  Also tried resetting the Doubletwist database on the S5.  Nothing helps.
1
Henry Kwan's profile photoDerek Kickham's profile photo
2 comments
 
I reset the library database and the sync failed with a very large number of "Could not write the complete file" errors.  I tried another sync after an hour or so and this one worked ok and the problem seems resolved.
Thanks.
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Tom Jacob

Help & Tips  - 
 
Hi,

I have downloaded Double Twist full features on my Note 4 Android, and the client on my Windows 8.1 Pro. It seems to be Syncing a song from the Android into iTunes, but nothing the other way. On the Windows sync window I am unable to click onto the Sync Music checkbox, or into the Playlist, Albums etc check boxes. I'm sure I've done something stupid but if someone could tell me what this is I would be grateful..
Regards, Tom
1
Henry Kwan's profile photoTom Jacob's profile photo
2 comments
 
Perfect!  All working now.

Thank you, Tom
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Grant Bennett

General discussion  - 
 
Hey guys, I would like to start by saying that doubletwist is my favorite android music player, but I am curious as to what happened to magic radio. The option no longer appears on the app. I also don't have the "home" page of the app anymore, I can only view a category and switch through the side menu. I'm not sure if you actually removed these from the app, but on the website all of the help pages show pictures or give instructions which involve the home page.

I'm not sure if anything's wrong or if I am just uninformed.
Regardless, keep up the good work! :)
1
Henry Kwan's profile photo
 
Hello,

Thanks for trying out the first version of our Magic Radio service. We decided to go back to the drawing board to redesign our cloud and streaming services so the option was removed from the app.

The rest of the doubleTwist Music Player features remain unaffected and we have some great surprises for you in the months ahead!

Thanks,
Henry
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J. Boecker

Help & Tips  - 
 
HI. I only want to sync one folder from my iphoto library. It's my "best off" folder and the idea was to sync the picture folder just like a music playlist. Means: when i have a new foto in this folder, sothat it' s automaticly on my android handy when i stIs this possible. Under library>Photo>iphoto i find the folder, but i can't mark it for sync....
1
Henry Kwan's profile photo
 
Hello,

I'm sorry but our application can not automatic sync from the iPhoto library back to your Android device.

This feature has been suggested by other users so it's on the list of ideas for the future roadmap.

Feedback like yours helps us to prioritize our future development plans. I've sent your comments on to our product manager.

Thanks,
Henry
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Darkcyprus

Help & Tips  - 
 
I upgraded to Pro, but I had to do a factory reset and reflashing my ROM after it got corrupted, after I installed doubleTwist again it doesn't detect my purchase, I've tried staying for over 15 seconds on the in-app store page, and still nothing. I have also tried reinstalling.
1
Darkcyprus's profile photoHenry Kwan's profile photo
7 comments
 
Hello,

Thanks for the information.

I'll go check on that case.

Thanks,
Henry
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Rebecca Regnier

Help & Tips  - 
 
DT Support,

I have purchased a MAC key for the AirPlay Software but I no longer have my MacBook and won't be getting one anytime soon.  Is there a way to convert my Mac license to a PC one?
1
Rebecca Regnier's profile photo
 
doubleTwist Support (DT Support),

Any update please?

Thanks.
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OK im getting really irritated with this... 

Device Details:
Samsung Galazy S2 Skyrocket
Carrier: Straight Talk
Storage Location 256 Gb SD card
Android Version 4.4.4
Windows 8.1

Every time i sink my 26206 songs it takes 2 damn days...which sucks butr is understandable.  The issue is after its done syncin i put the sd card in my phone and it says it is now corrupt and has to rebvuild..but nothing happens and i have to reformat the card and start over...ibve had to do this 3 time snow..i jsut wnat my music on the card and for my phone to read it
1
Henry Kwan's profile photoRobert Ahlers's profile photo
2 comments
 
Yes I'm using a USB card reader. I'll try a reinatall
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Charles Wood

General discussion  - 
 
Hi guys,

How can I get access to my Doubletwist podcasts on my Windows computer? There's not a Podcast option.

If that feature isn't currently available, is it planned?

Thanks!
2
Henry Kwan's profile photo
 
Hello,

At this time, podcast episodes are not imported back to the computer.

This feature has been suggested by other users so we are investigating it for the future roadmap.

Feedback like yours helps us to prioritize our future development plans. I've sent your comments on to our product manager.

Thanks,
Henry
Add a comment...
 
Hello,

Hoping someone can help with my syncing troubles. I have a Galaxy S6 and 2014 Macbook Pro. It seems often when I go to sync my music to my phone it will erase all or most of my music during the "preparing to sync" phase. I have approx. 12gb of music and over the course of 30 seconds it will drop it down to 3-4gb, and then begin to sync it all back (over wifi, so very slowly).

Any idea what's going on here?
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problems syncing.

What version of the OSX app are you using? Is it 3.2.0?

http://download.doubletwist.com/mac/doubleTwist.dmg

Have you disabled transcoding for your GS6?

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/#disable

Please try a reset of your library database.

Please try deleting the doubleTwist "Libraries" folder from within the doubleTwist folder.

Here's a help page with screenshots:

http://www.doubletwist.com/help/question/how-to-reset-doubletwist-for-mac-osx/

Thanks,
Henry
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Terry Ryan

Help & Tips  - 
 
I have a ZTE N9100 (Force) running 4.0.4, and I'm running Doubletwist 4. DT is not 'seeing' my USB (MTP) mounted phone; the phone's storage appears in Windows Explorer under "Devices and Drives", but not as a "Portable Device", which I suspect may be the issue. Could that be the reason it's not visible to DT, and if so, how can I work around this?
1
Henry Kwan's profile photo
 
Hello,

What version of Windows are you using? 7? 8.1?

Are you able to write to the device using Windows Explorer?

Did you try these troubleshooting steps?

https://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-usb-syncing/#D

If after trying the troubleshooting steps, you are still not able to see the device, please send us a debug package from your PC.

You can do this by holding down SHIFT while right-clicking on the doubleTwist icon in the System Tray and selecting "Send log files…".

Here's a short help page on how to send the debug package.

http://www.doubletwist.com/help/question/doubletwist-sync-debug-mode/#E

Please include this G+ URL in the "Additional Information" section for reference.

https://plus.google.com/u/0/108274668288941533510/posts/eBLACEEmXZ3?cfem=1

Thanks,
Henry
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Kurt Hinsberger

Ideas & Improvements  - 
 
Generally happy with the app. Enough so that I bought the pro version. What is the search engine for the podcasts? I am sort of a junkie of podcasts but I have had difficulties getting the player to recognize known podcasts. After wading through the search I went and tried to add a podcast by URL. No good. I have reluctantly gotten a second app to capture the podcasts your app doesn't.  Awaiting improvments.
1
Henry Kwan's profile photoKurt Hinsberger's profile photo
2 comments
 
ok the rss feed makes sense. 
Don't Judge- I was looking for a podcast called Womp it Up. It's fun I think it's put out by wolfpup. Also 'The Black List Table Reads is another I could not find in the search. Both are in iTunes.  
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Dave McDade

Help & Tips  - 
 
I have had double twist pro working on my Motorola Motto E for some time but recently had to perform a factory reset. After this I have downloaded double twist and got the airsync passcode etc but my PC cant see my phone. I have tried scanning for devices etcc and even tried to manually pair it. when I put in the IP address it tells me it cannot find the device and check that it is on the network. I have checked IP addresses for my PC etc and cat see anything wrong. I have even gone into the windows firewall settings and made sure that it is set to allow double twist through. I have tried with anti virus off and on. Nothing appears to work. I can sync fine when the device is plugged in. Any advice would be great.
Thanks
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing a problem with AirSync.

What version of Windows are you using? Windows 7?

What type of wireless network are you using? Is it a home network or a corporate/university network?

Have you tried these troubleshooting steps?

http://www.doubletwist.com/help/question/airsync-troubleshooting-for-doubletwist-sync/

Step #3 (disable, enable AirSync) resolves the issue for many users.

Rebooting all of the devices in the network (including the wireless router) has also been successful for users. Other users have also reported a full reset of doubleTwist Music Player has worked for them.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-44-kitkat-with-sd-card/

Are you able to ping your device from your computer?

http://www.doubletwist.com/help/question/airsync-troubleshooting-for-doubletwist-sync/#6

Thanks,
Henry
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Andrew Stott

Help & Tips  - 
 
Double twist simply does not work on my laptop.I have downloaded it to this new laptop but the program will just not open.
Double twist has been bloody rubbish for ages.I purchased airsync and artwork but that did not work for a long time with my last lap top.What other reliable systems are there that will sync my itunes with none itunes devices double twist is just dross.
1
Monique Farantzos's profile photoHenry Kwan's profile photo
11 comments
 
Hello +Andrew Stott,

Sorry that you're encountering problems with our application.

What operating system are you running? Windows 7? Vista?

What happens when you run the doubleTwist program? Do the doubleTwist window and menus appear before it crashes? Do you get any error messages? If so, can you provide exact wording or a screenshot?

The application should have more information. It's located here:

C:\Users\[YOUR_USERNAME]\Appdata\Local\doubletwist Corporation\doubleTwist Desktop\Log\

For a shortcut to the "doubleTwist Corporation" directory, please paste this into an Explorer window (this will also work on systems that do not have the view hidden folders option enabled). Then navigate into "doubleTwist Desktop" and then into "Log".

%LOCALAPPDATA%\DOUBLE~1\

Please post the last ~50 lines of the log.

Thanks,
Henry
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Michael Rice

General discussion  - 
 
Anyone have any issues with latest DoubleTwist and Moto x 2014? Latest version of Yosemite. DT does not see the phone when I plug it in.
1
Henry Kwan's profile photo
 
Hello,

Recent Android devices only have USB MTP mode, which the Mac does not recognize without additional software. In addition, doubleTwist was not designed for USB MTP as it expects USB Mass Storage (MSC) mode.

We are working on additional wireless syncing solutions for the Mac but this will take some time.

In the meantime, you can use AirSync to sync with USB MTP only devices.

Here is a quick start guide to AirSync on the Mac:

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/

If your computer is having difficulty seeing your Android device, here are some troubleshooting tips.

http://www.doubletwist.com/help/question/airsync-troubleshooting/

Step #3 (disable, enable AirSync) resolves the issue for many users.

Rebooting all of the devices in the network has also been successful for users. Other users have also reported a full reset of doubleTwist Player has worked for them.

http://www.doubletwist.com/help/question/how-do-i-completely-uninstall-or-reset-doubletwist-on-my-android/

Thanks,
Henry
Add a comment...
 
I'm trying to download double twist on my desktop with Windows 7... It gets most of the way through the download and then has an error message saying Access Denied saying that I need to check my internet connection, but everything is connected properly.  I've tried downloading through Google Chrome and Internet Explorer.  Any suggestions?
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problems with downloading our app.

Are you getting this error within your browser while trying to download the installer or were you able to download the installer and am getting this error from within the installer?

Have you tried using another browser like Chrome or Firefox?

What happens when you try to download? Does it immediately fail or does it get to 99% before failing?

Are you using any download scanners on your PC? We've had some reports that download scanners are flagging our installer because of the OpenCandy component.

This detection is erroneous or a "false positive" as OpenCandy is not adware. OpenCandy is partners with some of the largest anti-virus and anti-malware companies. Here is their statement on these false positives.

http://www.opencandy.com/learn-more-about-opencandy-and-false-adware-detections/

We are working with OpenCandy and the major anti-virus companies to remove any false positive detections from their databases. In the meanwhile, please temporarily disable your anti-virus software to download/run the doubleTwist installer.

To disable installation of any OpenCandy suggested applications, please carefully review the choices available and choose the appropriate option so that it does not install. You do not need to install any of the OpenCandy suggested applications in order to install the doubleTwist application.

http://www.doubletwist.com/help/question/how-do-i-opt-out-of-installing-the-opencandy-suggested-application/

Thanks,
Henry
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Gary Rubin

General discussion  - 
 
Help?  double Twist successfully syc'd my PC Windows7 iTunes to my android Samsung S5 SD card.  The cell phone plays the music and the SD card memory has been used.  But no files show up in the SD card looking with My Files in the Android.

Any ideas?
1
Henry Kwan's profile photo
 
Hello,

If the songs are playing on the device then the files have been successfully transferred to the device.

Where are you looking for the files? Due to restrictions imposed by Google in Android 4.4, the sync folder location has been relocated to inside the Android folder on the SD card.

Here's a help page with more information on this change imposed by Google.

https://www.doubletwist.com/help/question/what-are-the-changes-to-sd-card-support-in-android-44-kitkat/

Thanks,
Henry
Add a comment...

D Miller

General discussion  - 
 
Is there a download compatible with XP still available?
1
Henry Kwan's profile photo
 
Hello,

Yes, an XP compatible client is still available.

Here's a quick start page for XP and AirSync from the Play Store.

https://www.doubletwist.com/help/question/quickstart-for-windows-and-airsync/

Here's a quick start guide for XP and doubleTwist Pro.

http://www.doubletwist.com/help/question/quickstart-for-windows-xpvista-and-airsync-in-app-purchase/

Thanks,
Henry
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curtis ahu

Help & Tips  - 
 
ive downloaded doubletwist on my pc. However, it wont open. No Error codes or anything, it just doesnt open at all. The cleaner program it suggested is up and running though. 
1
Henry Kwan's profile photo
7 comments
 
Hello +Andrew Stott,

Were you able to locate the application log on your PC? The entries contained in it might provide some information on what's causing it to not run properly on your system.

Thanks,
Henry
Add a comment...
 
Having real issues syncing anything.

I thought this app was supposed to be user friendly, I'm certainly not finding it that way YET.

So far I can get my HTC M8 to connect either by USB or Wireless.
But nothing will import over, I keep getting a sync failed message for music and all my photos. I have since uninstalled my official HTC back up tool in-case this was causing the issues and I have also deleted all the 2000+ songs off of the HTC, but yet the app will still say these files are there and will try and sync them until I get the error again, So I uninstalled Double twist from my windows 8 64 bit laptop, put it back in and it still trys to sync something that is not there. why is this happening what am I doing wrong? also I have stored all the music from my phone onto my laptop, but it cant see it using the double twist program, do the files have to be placed into a certain location for it to pick them up? I really am lost with this thought it was going to be easy. I have also spent £10 with all the S/W I hope its not wasted.
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problems with doubleTwist.

Here is a step by step guide to syncing using doubleTwist 4.0 (available for Windows 7 or Windows 8 only) along with some troubleshoot tips.

http://www.doubletwist.com/help/question/guide-to-syncing

If after trying the troubleshooting steps, you are still seeing these sync problems, please send us a debug package from your PC immediately after encountering the errors.

You can do this by holding down SHIFT while right-clicking on the doubleTwist icon in the System Tray and selecting "Send log files…".

Here's a short help page on how to send the debug package.

http://www.doubletwist.com/help/question/doubletwist-sync-debug-mode/#E

Please include this G+ URL in the "Additional Information" section for reference.

https://plus.google.com/u/0/111341850059413331903/posts/A1p1Ky7vfGt?cfem=1

Thanks,
Henry
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