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Monique Farantzos
owner

General discussion  - 
 
Twisters, CloudPlayer, our new music app with Dropbox, OneDrive and Google Drive support, is growing fast! If you haven't tried it yet, get it now from the Play Store: https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
CloudPlayer is a revolutionary music player that puts you in control of you...
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Beto Larski

Help & Tips  - 
 
How do I setup Bluetooth for listening to it in my car? I coudn't find anywhere a bluetooth option. Here using Samsung Galaxy Alpha with Android 4.4.4 Kit Kat.
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Henry Kwan's profile photoBeto Larski's profile photo
2 comments
 
Thanks, will try that later. But if you allow me, I want to give a suggestion that would improve the app's ergonomy: Put the bluetooth option inside the app as most of the embedded players do (they can turn on bluetooth by themselves). That would save some time and navigation steps.
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Hi.
I have CloudPlayer (Platinum). I am missing the AirPlay option. How do I get this activated?
Thanks!
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Henry Kwan's profile photoLeif André Hansen's profile photo
4 comments
 
Ok. Thanks. Logfile sent
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Sherman Rhim

Help & Tips  - 
 
Hello Double Twist Team,
I had bought DT Recorder 6 month ago, and today i just re-installed my mac. but i couldn't find to activate this app at this time.. T_ T

Could you please let me know how can i do that?
As i remember, i might use my e-mail as below
Coeff@live.co.kr or Musshroom@me.com

I'm not sure what i used to activate at that time.

Please check and help me..!

Thanks in advance for your kindly help :)
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Sherman Rhim's profile photo
 
lol! i found unlock key :)
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Simon Deschilder

Ideas & Improvements  - 
 
Hello,
When using the progress bar / timeline to "browse" a song, I can't reach all the way to the beginning or the end (allways around 4-6 seconds I can't reach). I dont have very fat fingers, but since the line goes from one edge to the other the extremities are difficult to reach by touch.
Is it a known issue/annoyance? (not such a big deal anyways)
Thanks
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Henry Kwan's profile photoDarren Howden's profile photo
4 comments
 
Same here with the G4!
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Brittany O'Brien

Help & Tips  - 
 
Hello! I have doubleTwist vers 2.6.2 running on a OnePlus One Cyanogenmod mod 12.x based off of Lollipop 5.0.2 (not rooted). Whenever I play a list of songs from a doubleTwist playlist (doesn't matter which one), every two or three songs, one of the songs will skip a chunk of about 5-8 seconds and then resume playing normally. Then the other songs will play perfectly fine until another two or three songs in and it will happen again, usually right at the beginning of the track. Any idea why this is happening?
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Brittany O'Brien's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

Thanks for the additional information. I will update the QA/Dev ticket so they can try to reproduce the problem for further diagnosis.

Thanks,
Henry
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Éric Demers

CloudPlayer  - 
 
I've been trying out cloudplayer for a couple of days now. I love the interface, it's super smooth and quick to navigate. My library is stored on google drive with over 10,000 files and works great. The only thing I'm missing right now is to be able to cast the google drive files. I know this should come out in a future version, but what's the time frame we are looking at? Thanks
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Monique Farantzos's profile photo
 
+Éric Demers We should be able to roll this out sometime in August, hopefully sooner! We have a bunch of great updates coming this summer.
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Jackie Johnson

General discussion  - 
 
I am trying to sync a Playlist from iTunes to DoubleTwist on my Android. Most songs sync but about a 1/3 look like they are synced but do not play on the phone. There are only approximately 200 songs, nothing huge. I do not know how to fix this issue. It says imported 0 of 126 songs. All the songs I am attempting to import are within the same folder. Help?
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Henry Kwan's profile photo
 
Hello,

What operating system are you using? Windows 8?

Are you using USB or AirSync?

Did you get any errors during the sync?

What happens when you try to play these songs? Are you getting an error? Does the artwork appear but the elapsed time counter not updated?

Have you tried a library reset?

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

As for the import issues, are you trying to import from the SD card?

In Android 4.4 (KitKat), Google changed it so that apps only able to access a specific sandboxed directory. Because of this change, we can not import items that are on the SD card. The QA/Dev team is currently investigating possible workarounds.

Here's a help page with more information on this change imposed by Google.

https://www.doubletwist.com/help/question/what-are-the-changes-to-sd-card-support-in-android-44-kitkat/

Thanks,
Henry
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Michael Terrell Ford III

General discussion  - 
 
I am subscribed to several premium podcasts that require authentication to access. However, the authentication on the DoubleTwist app does not allow me to log in; the window just keeps popping up, even after I submit my credentials. Is there a fix or workaround, or should I wait for an update and/or find a different podcast app?
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Henry Kwan's profile photo
 
Hello,

Which premium podcasts? We've tested the authentication scheme on many of the popular podcasts but it's possible some podcasts are using a different method of authentication.

Please try reproduce the error and then send us a log files from your device.

1. Reproduce the problem.
2. Then immediately go into doubleTwist Settings.
3. Scroll down to select "Send Log Files" and tap "Continue".
4. Enter "DT Issue 20150629a" in the description text and tap "Send Logs" to email the logs to us.

Thanks,
Henry

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MRTWO1597
FB92054
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Alex Byron

General discussion  - 
 
Lyrics, please? 

I recently switched from an iPhone to an Android phone and ended up buying doubleTwist as my default music and podcast player. I like the app and featureset so far - nice work. 

The one thing I sorely miss is the ability to add lyrics to songs and view them on my Android phone to learn the words to songs. 

I used that feature on the iPhone regularly and was so disappointed to see the lyrics no longer accessible |:^{

Would you please add this feature to the next release? I would even settle for manual addition of lyrics or separate for-pay software that adds them and missing artwork etc. automatically. 

Pretty please, with sugar on top, served on a silver tray with a linen napkin, by a butler in a tuxedo? 
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Henry Kwan's profile photo
 
Hello,

Thanks for the feedback. We appreciate it.

SYLT support has been suggested by other users so we are investigating it for the future roadmap.

Feedback like yours helps us to prioritize our future development plans. I've sent your comments on to our product manager.

Thanks,
Henry
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

p floyd

doubleTwist Classic Player  - 
 
I paid for this app and it's completely fucking useless. I was hoping it would work with OTG on the Moto G first generation, but no. Rather than playing music from the OTG device this stupid app downloads as many music files as it can until it fills up the phone's storage and the phone then stops functioning because it has no storage left to function. This fucking feature cost me a sale to the tune of about 50K because the phone crashed. Thanks a lot. You've been uninstalled. I want my money back or I'll. find you and we can have the discussion face to face - asshole
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Ronald Siegel

Help & Tips  - 
 
The Player App is great and works just fine on BlackBerry OS10 (Z30) via sideload (Snap). Unfortunately Sync doesn't work - it seems not to recognize my Phone and therefore doesnt't connect.
Is there any known solution or workaround for this issue?
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Henry Kwan's profile photo
 
Hello,

I'm sorry but we do not validated AirSync on emulated platforms so it's quite possible there's a compatibility problem with Blackberries. It's unlikely that we will have the resources to investigate this problem further as there are too many possible causes.

Thanks,
Henry
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gabriele nottoli

doubleTwist Classic Player  - 
 
new version itunes not support sync with airsync
1
gabriele nottoli's profile photoHenry Kwan's profile photo
7 comments
 
Hello,

That's very odd. If the dialog appeared then the correct iTunes XML file was used.

Perhaps the iTunes XML file itself is corrupt? Did you try having iTunes regenerate it?

Thanks,
Henry
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Tyler Welch

Help & Tips  - 
 
Hello,
I am having problems syncing all of my music to my galaxy note 4.
I used to use a mac book to sync music to android, and was able to sync my entire library. I switched over to a PC (windows 7), and can not sync all of my songs. After the sync is done, it says it was successful; but I am missing many albums and artists from my itunes library. I have no idea how to fix this. Please help, I miss having all of my music.
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Henry Kwan's profile photoTyler Welch's profile photo
2 comments
 
Hi Henry,
When I attach my device via usb, the doubletwist window opens. It is showing that only 6 GB of music are on my micro SD, while 22GB is shown as 'other'. Is it possible my full library was transferred, but the app cannot access it?
I have the 'sync' version of doubletwist, and I cannot view the doubletwist library on my PC
 Also, I have tried both airsync and usb. No errors displayed. It says sync was successful.
One more thing that is strange, my itunes library has 3457 songs, but when I sync, it says adding 3755 songs. Not sure what the extra songs are. I have only selected itunes as the source for sync, and unchecked windows media player.
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Dorothy Safford

Help & Tips  - 
 
I have downloaded DoubleTwist on my Adroid tablet - how to I access it on my PC where I have iTunes? Sorry for being so dumb about this.
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Dorothy Safford's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

Yes, as long as your PC recognizes your tablet and you can access it properly in Windows File Explorer, you can install our sync application to transfer your iTunes songs and playlists..

Here is a quick start guide to USB syncing.

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-usb-syncing/

Thanks,
Henry
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Éric Demers

CloudPlayer  - 
 
Question regarding the upgrade to pro: I will be purchasing the pro version for all of its valuable offerings.I have never purchased apps just yet, so unsure how I can work this out. I have 4 android devices at home (wife and two kids) which I would also like to have pro cloudaround installed. The 4 devices has their own account so that they can set their device like they like (2x nexus 5 , 1x nexus 7 and one acer tablet). Is there a way I can only pay once to get the pro version on all my devices? Thanks
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Monique Farantzos's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Éric Demers,

Purchases are tied to the individual account so if the devices have different accounts, you will have to purchase the upgrade on each device.

We've had some requests for pack/family licensing but unfortunately, Google does not provide an easy way to implementing group licensing. I'll add your support for this option to the QA/Dev ticket.

Thanks,
Henry
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David Toms

Help & Tips  - 
 
I use a Nexus 7 and an HTC One.  I'm able to synch with the Nexus 7, but can't seem to get the HTC One recognized.  I've purchased separate apps for these.  When I power down the Nexus so it isn't interfering,  my synch actually picks up my PRINTER but not the HTC.   My printer doesn't play music well!   Thanks for any help.
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David Toms's profile photoHenry Kwan's profile photo
2 comments
 
Hello +David Toms,

Are you using different accounts on the device?

If you purchase the AirSync app from the Play Store, you can download the app on all of your device by selecting the account used to purchase the app in the Play Store app.

Otherwise, if you purchased doubleTwist Pro, it will automatically unlock if you are using the same account on the device as the one used to purchase the in-app upgrade.

Here are some help pages on how to activate/unlock your upgrades on a new or factor-resetted device.

http://www.doubletwist.com/help/question/how-do-i-reinstall-doubletwist-airsync-without-being-charged-again/

http://www.doubletwist.com/help/question/how-do-i-reinstall-music-lover-podcasts-or-doubletwist-pro-without-being-charged-again/

Thanks,
Henry
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How do I select a destination drive/folder? I'm using an HTC One M8, and doubleTwist is syncing to the internal storage instead of the SD card. I see no options or instructions on how to do this.
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Henry Kwan's profile photo
 
Hello,

You can use the "Storage:" switch to select the SD card as the sync location.

https://www.doubletwist.com/help/question/how-do-i-switch-from-internal-storage-to-sd-card/

Thanks,
Henry
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Stan Does Emails

Help & Tips  - 
 
I have a song in my internal storage that is less than a minute. I have a couple of songs on my sdcard but I can't find it in my library. Do I have to move it to my internal storage?
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Henry Kwan's profile photo
 
Hello,

Where are the files stored? If they are in the Music folder, they should be included in the library.

https://www.doubletwist.com/help/question/how-does-doubletwist-music-player-locate-media-files/

Thanks,
Henry
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jimh7791

doubleTwist Classic Player  - 
 
Is there a way to manage multiple itunes libraries? I need to switch from the library in my pc to an external HDD library.
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Henry Kwan's profile photo
 
Hello,

I'm sorry but our application imports from only one iTunes XML file so you can't easily switch between different libraries.

But if you just want to switch one, you can do so and just delete the XML file from the default location. Our application will then launch iTunes to grab the current XML file location.

http://www.doubletwist.com/help/question/guide-to-syncing/#A

Thanks,
Henry
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