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Monique Farantzos
owner

CloudPlayer  - 
 
Twisters, the latest version of CloudPlayer is now live on the Play Store and brings full FLAC support, including 24-bit audio, WMA cloud support, a WiFi data switch that turns off cellular data and other bug fixes. Get it while it's hot!

If you're not part of the beta you can get it now from the Play Store: https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
CloudPlayer is a revolutionary music player that puts you in control of you...
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Ala Brazi

CloudPlayer  - 
 
I want to delete a song I am listening to from the cloud. Is there a fast way to do this? I noticed that the menu of the song inside the playlist is diffrent from the on inside albums. The one inside playlist doesn't give option to delete the song but to remove it from playlist. And the menu in the player doesn't has this option. 
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Henry Kwan's profile photo
 
Hello +Ala Brazi,

Thanks for the feedback. A "quick delete" option has been suggested by some users so it's something that we'll consider for future UI changes.

Feedback like yours helps us to prioritize our future development plans. I've sent your comments on to our product manager.

Thanks,
Henry
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Dana Howard

Help & Tips  - 
 
I recently purchased the doubleTwist Pro app and then followed the instructions for installing the free companion app on my PC for syncing libraries and playlists.  It installs fine but then when I click the icon to run it nothing happens.  I tried deactivating Nortons and redownloading and reinstalling after completely uninstalling the nonfunctional version, as well as trying to do the download from internet Explorer instead of Chrome to see if that made a difference.  Nothing works.  The program will not launch.  Any thoughts?  Thank you for any help.
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Dana Howard's profile photoHenry Kwan's profile photo
4 comments
 
Hello +Dana Howard,

Thanks for the log snippet.

It appears that our application isn't able to detect your default media source locations. Some users have reported that their User directory was corrupted, causing this problem.

You can try a full reset to rebuild the user.config file.

http://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-and-pc/#B

If the same problem occurs after the reset, it's likely that your User directory is still corrupted. Some of the other users were able to fix this problem by editing their user.config files. This file is located in the same directory as the DTMediaLibrary.sqlite3 database file. Here's a help page on how to access that folder.

http://www.doubletwist.com/help/question/how-to-reset-the-database-in-doubletwist-sync/

It's a text file so use Notepad or something like it to edit. Scroll down to the section marked "LibrarySources" and see if it matches this example. In this example, all of the default sources are marked by <Path> and are for a user named "admin" on the test machine.

-----[BEGIN EXAMPLE]---
  <LibrarySources>
    <item>
      <key>
        <string>Image</string>
      </key>
      <value>
        <ArrayOfLibrarySource>
          <LibrarySource>
            <AddedTimeStamp>635403507476636723</AddedTimeStamp>
            <Path>C:\Users\admin\Pictures</Path>
            <MediaType>Image</MediaType>
          </LibrarySource>
        </ArrayOfLibrarySource>
      </value>
    </item>
    <item>
      <key>
        <string>Audio</string>
      </key>
      <value>
        <ArrayOfLibrarySource>
          <LibrarySource>
            <AddedTimeStamp>635403507476636723</AddedTimeStamp>
            <Path>C:\Users\admin\Music</Path>
            <MediaType>Audio</MediaType>
          </LibrarySource>
        </ArrayOfLibrarySource>
      </value>
    </item>
    <item>
      <key>
        <string>Video</string>
      </key>
      <value>
        <ArrayOfLibrarySource>
          <LibrarySource>
            <AddedTimeStamp>635403507476636723</AddedTimeStamp>
            <Path>C:\Users\admin\Videos</Path>
            <MediaType>Video</MediaType>
          </LibrarySource>
        </ArrayOfLibrarySource>
      </value>
    </item>
  </LibrarySources>
[END EXAMPLE]

Here's the original thread, along with the user who reported success with edits.

https://plus.google.com/u/0/+GauravSeth/posts/7dpBFdBqSYB

Thanks,
Henry
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phil buchanan

doubleTwist Classic Player  - 
 
I have installed double twist on my s5 and it constantly freezing and crashing on the menu screens. 
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Henry Kwan's profile photo
 
Hello,

Please try a full reset of doubleTwist on your GS5.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-44-kitkat-with-sd-card/

If after the reset, you are still seeing these crashes, please send us logs from your GS5.

1. Reproduce the crash.
2. Then immediately go into doubleTwist Settings.
3. Scroll down to select "Send Log Files" and tap "Continue".
4. Enter "DT Issue 20150728a" in the description text and tap "Send Logs" to email the logs to us.

Thanks,
Henry
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John Hawk

Help & Tips  - 
 
I'm having trouble loading doubletwist synch on my mac. I keep getiing this message  "An item named “doubleTwist.app” already exists in this location. Do you want to replace it with the one you’re moving?" ive gone through and deleted and doubletwists app and folders but I keep getting this error message.
I have an IMAC running osx 10.6.8
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John Hawk's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

Ah, thanks for the reminder.

For OSX 10.6 (& below), the Library folder isn't hidden so you can access directly in the Finder.

Or you can enter "~/Library/" as the path from the GO menu.

Thanks,
Henry
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Luke Herring

doubleTwist Classic Player  - 
 
After DT has been working really well on my Mac for some time, it's suddenly stopped working. I would open it, and it would shut down straight away. I deleted and downloaded the app, but now it's asking my to log on or create an account. When I tried to create an account, it tells me that 'A server with the specified host name could not be found'. I'm now stuck. Help?
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Luke Herring's profile photoHenry Kwan's profile photo
4 comments
 
Hello +Luke Herring,

What version of OSX are you using?

Did you try deleting the doubleTwist "Libraries" folder from within the doubleTwist folder?

Here's a help page with screenshots:

http://www.doubletwist.com/help/question/how-to-reset-doubletwist-for-mac-osx/

Thanks,
Henry
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Antonio De Carlo

Help & Tips  - 
 
Is it possibile to sync Iphoto albums? I didn't find the way...
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Henry Kwan's profile photo
 
Hello,

What version of OSX are you using? What version of iPhoto?

iPhoto albums should be automatically recognized by the latest version of our OSX application.

Are you getting any errors? Or are your albums simply not being seen?

Thanks,
Henry
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Jeff Stump

General discussion  - 
 
Running WIndows 10 and latest iTunes software.  No playlists are being recognized by the WIndows client.  Is this configuration not supported yet or am I doing something wrong?
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Monique Farantzos's profile photoJeff Stump's profile photo
2 comments
 
That worked! Thank!.  Had to shutdown and recycle Doubletwist on WIndows after the iTunes change.  All is good!
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Jan Novak

Help & Tips  - 
 
I purchased doubletwist pro via Sms, and now there is still pro version available in the upgrade section. I got a notification that I purchased it.
How do I checkout if I have pro version?
What if I don't? 
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Monique Farantzos's profile photoHenry Kwan's profile photo
3 comments
 
Hello +Jan Novak,

The unlocking should have been automatic once the SMS receipt was delivered.

Did you email us with more information? If yes, what case # was assigned?

Thanks,
Henry
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Bob Arnett

doubleTwist Classic Player  - 
 
I have a Galaxy S5 and would like to know how to turn off the high-volume warning that pops up whenever I try to turn it up over some sort of threshold. I found a "solution" if one is using the default android music player but that doesn't seem to work on my device (Android 5). Any suggestions?
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Henry Kwan's profile photo
 
Hello,

I'm sorry but that is a Samsung setting that our apps can not bypass.

From what I have been able to find, it can not be bypassed on non-rooted devices. If you have a rooted device, you can install a Xposed module that can disable this warning.

Thanks,
Henry
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Ramy Aljelda

General discussion  - 
 
Hi,
I am facing a bad bug after the last update for cloudplayer
After playing any song it doesn't move to the next one, instead it plays like again without sound after that it moves to the next one.

I already sent you an Email and you replied to me but nothing has been resolved yet! 
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Ramy Aljelda's profile photoHenry Kwan's profile photo
4 comments
 
Hello +Ramy Aljelda,

A beta invite was just sent to you. Please install the latest beta build and let us know if it resolves this problem for you.

If it does not, please reproduce the problem and then immediately send us a new set of logs. Please use "(Case 92899)" as the email subject line.

Thanks,
Henry

---
FB92899
FB92966
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Gerbals

doubleTwist Classic Player  - 
 
Hi There, have been using the app and all going well except the following:
 ( Running on Android Lollipop Galaxy S5 as well as Galaxy Tab3)
1) When I airplay to my NAD Viso 1 AP  sometimes the music plays at a slower speed.  This only happens with Doubletwist.  Other apps work fine.
2) It is not possible to adjust EQ while playing a song. THe Equaliser does not show in the pull down menu.
3) It is not possible to Save your own pre-sets...
Can you please assist ?
Otherwise, GREAT APP !
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Henry Kwan's profile photo
 
Hello +Gerbals,

Thanks for the feedback, we appreciate it.

The slow playback issue is caused by sound files that aren't 44.1kHz sampling rate (CD-standard).

This is something that the QA/Dev team is looking into. We're also working on adding EQ support for streaming and saved pre-sets in a future release.

Thanks,
Henry
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Jeff Hickey

General discussion  - 
 
If I change a songs STAR rating in DT on my Android S5 phone, will the “Star Rating” be sync’d back into iTunes running on my Win 7 laptop, provided I have reverse sync turned on?

Use case:  Normally, I rate songs from 1-5 Stars in iTunes on my laptop. Because I setup Smart Playlists rules, iTunes automatically adds the song to a Smart Playlist based on the songs rating; 5 Star songs go to 5 Star Smart Playlist, 4 Star to 4 Star, etc..  AirSync is setup to reverse sync PLAYLISTS between my laptop andmy Phone.

Occasionally, I change the song rating on my PHONE.  but it does not sync the STAR RATING back into iTunes on the laptop.  

Had the RATING sync worked, I would expected iTunes Smart Playlist to delete the song from the 5 Star playlist and add it to the 4 Star Smart Playlist, and the next time I sync, I would expect the phone playlist reflect the song moving from the 5 Star to 4 Star Playlist.  

Is this possible?  I’m hoping not to have to manually move the song from one playlist to another on my phone. I just want to change the song rating and sync it. 
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Henry Kwan's profile photo
 
Hello,

Yes, any ratings changes made to a song on the Android device should get pushed back to iTunes during a reverse sync.

https://www.doubletwist.com/help/question/reverse-syncing-in-doubletwist-sync/

Try restarting the doubleTwist Sync application on the PC before performing a sync. That should force it to recognize that the ratings on the Android side have changed.

Thanks,
Henry
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Hideyuki Satoh

Help & Tips  - 
 
Duplicated song issue is being occurred to me. I selected a my itunes folder on the library of application and scanned but there are so many duplicated songs on the browser. I checked the location of duplicated one is the same file as original one. The size of my original  itunes folder is 47.07GB and the the scanned songs shown on the Music on application is 52.03GB. Could you advice any solution regarding this issue? Should I just remove all duplicated songs from browser manually? I really need your help. Thank you for your support in advance.        
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Hideyuki Satoh's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

No, there's no problem with not scanning the Music folder as any additions to the iTunes library will be imported from the iTunes XML file.

Thanks,
Henry
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Bob Jones

General discussion  - 
 
I just purchased DoubleTwist - want to stream live news feeds from my Samsung Tab 4 to Airport Express linked speaker on my WIFI.  How do I get technical support - thank you :)
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Bob Jones's profile photoHenry Kwan's profile photo
3 comments
 
Hello +Bob Jones,

To clarified, are you downloading sound files to your Tab 4?

Our apps can only stream sound files that are already on the tablet. It is not able to "hijack" output from another app for streaming.

If you are trying to stream sound files that are on your device but the Airplay icon isn't appear, please try rebooting all of your devices including the wireless router.

Also, try using a Bonjour/ZeroConf browsing utility on your Tab 4 to ensure that your Airport Express can be seen.

Here's a help page with some screenshots.

https://www.doubletwist.com/help/question/how-do-i-stream-to-apple-tv-2nd-or-3rd-generation-other-airplay-devices-from-my-android-device/#troubleshooting

Thanks,
Henry

P.S. We got your email for case #92973.
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Todd Ficarra

General discussion  - 
 
Just upgraded to the latest version on my Win7 PC.  DT sees my Android phone via AirSync, but I am totally unable to find the interface where I can select the iTunes playlists I would like to sync.  The interface shown in the online help files either doesn't exist or it's so well hidden it might as well not exist.

Any ideas???
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Henry Kwan's profile photo
 
Hello,

The new version of doubleTwist Sync does not include a media playback or playlist management component as it is focused on being a sync client. We suggest using iTunes if you need playback or playlist management features.

New features include full integration with iTunes. This means when you rate something 5 stars on Android, or edit a playlist, that change is now pushed back to iTunes on your PC. We removed traditional player functionality from our Windows version because our main focus is on touch UIs. You may see us creating a "Metro" app for Win8 in the future.

Here are some help pages for doubleTwist Sync.

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-usb-syncing/

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-airsync-syncing-play-store/

A full list of help pages can be found at our website.

http://www.doubletwist.com/help/platform/windows-7-8/

If you want to go back to the previous version, you can do so by resetting your library database. More details are in this help page.

http://www.doubletwist.com/help/question/how-to-downgrade-from-doubletwist-sync-to-previous-version-of-doubletwist/

Thanks,
Henry
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Ed Shoaff

General discussion  - 
 
For the last couple of days I've been reading posts related to slow sync issues because My 16gb library still isn't on my phone after 4 days.  Yesterday I thought that I had solved the problem.  I set the mac to not go to sleep.  I think that double Twist was not continuing to work because my computer was going to sleep.  The last 6gb completed syncing but this morning I started double Twist and also restarted my phone; a lot af album art was missing so I thought I'd restart the phone to see if it would magically reappear.  As I was watching the sync progress bar, went from 16gb of used space to 11gb of used space and is now plodding along again.  
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Ed Shoaff's profile photoHenry Kwan's profile photo
5 comments
 
Hello,

Thanks for the additional information.

We've found that using an empty wireless channel is the best way to ensure fast WiFi performance. In our offices, the 2.4Ghz band is very crowded so speeds were very slow. But once we switched to a 5Ghz band, transfer speeds went way up.

As for keeping the display on while charging, we don't currently have any settings to enable wakelock while charging but I know that there are some apps in the Play Store that will allow you to set a wakelock when charging.

Thanks,
Henry
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armin otto

doubleTwist Classic Player  - 
 
This thing is full of bugs.

I had issues with Google Play Music, since many songs experienced random stutter on my Samsung Galaxy S4 only, so I was looking for alternative players - and for a method to painlessly transfer music from iTunes to Android.
doubleTwist seemed to fit the bill, but only thorough testing proved me wrong, sadly after buying it.

You sync your device with a custom desktop client that accesses your iTunes library (or any other folder) and shoves your music to your device either by USB or WiFi or - if speed is needed - directly to an SD-Card.

WiFi worked out of the box for me, so that's a good thing. It's slow, but that's kinda expected. What isn't expected however is the fact that nearly 1 out of 5 albums appear on the device with either missing cover or "unknown artist", even though the artist is clearly included in the ID3 tag.
DoubleTwist even shows the artist in the "artist list" and lists the offending album under the artist's name, but once you select it, you are back to 'unknown artist'. Rebuilding the library doesn't work in that case, either. 

USB connection NEVER worked for me, which was quite vexing and nearly prevented me from trying the pay-wall protected wireless sync feature. I understand that this is a samsung galaxy issue, having to do with not being able to use it as media storage device, even when being told to do so. Whatever ...

SD-Card sync is the fastest method and it works ... kinda. You can specify a sync-list for the SD-card and shovel your songs on it (with no option of specifying where to save the files), and the copying process is fast and comfortable.
But once you put the SD-card back into the phone, doubleTwist pretends like nothing happened. No new songs appear in the library, even though it uses the exact same folder as the WiFi sync. And rebuilding the library only yields the songs you synced by WiFi earlier.

And if that wasn't enough, the library of the desktop client corrupts itself on a regular basis, displaying songs twice even with only one instance existing. And there's no built-in feature to rebuild or reread the library ...... no, you can to find the system folder for doubletwist and delete it, so doubletwist thinks it's been freshly installed.

Oh, and you don't like having songs like "ringtone001" or "ambient_forest_001" in your library? Well, bad luck for you, because doubletwist scans your entire device for songs, no matter where they are. And if any game happens to use mp3-files, you'll be able to play them - if you want to or not.
There's a workaround for that ... apparently you can place a a ".nomedia!-file in any folder that shouldn't be scanned ... but honestly, specifying an include/exclude list shoud be in there from the start.

In short (or long, rather) doubleTwist is nearly useless as a wireless syncing tool and only moderately useable as an mp3 player.
Right now I can only encourage people to test it before buying ... and take your time testing!!
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rin cay

Help & Tips  - 
 
I've been using doubletwist for a while now without any problems, but this morning I wanted to install sync on my new computer (win8) and avast (and malwarebites? not sure, I clicked the first mesage away without thinking) blocked the website during the download, giving me a FileRepMetagen warning. What's up with that?
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Monique Farantzos's profile photorin cay's profile photo
2 comments
rin cay
 
Oh, okay. Thanks for answering!
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