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Monique Farantzos
owner

General discussion  - 
 
Twisters, CloudPlayer, our new music app with Dropbox, OneDrive and Google Drive support, is growing fast! If you haven't tried it yet, get it now from the Play Store: https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
CloudPlayer is a revolutionary music player that puts you in control of you...
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Aresaudio's profile photonicholas danial's profile photo
4 comments
 
My older mail could be.... silicio203@libero.it
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John Hawk

Help & Tips  - 
 
I'm having trouble loading doubletwist synch on my mac. I keep getiing this message  "An item named “doubleTwist.app” already exists in this location. Do you want to replace it with the one you’re moving?" ive gone through and deleted and doubletwists app and folders but I keep getting this error message.
I have an IMAC running osx 10.6.8
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Henry Kwan's profile photo
 
Hello,

That message is not related to the launching of our OSX application.

That message just means that a copy of the application is already at that location. If you confirm that you want to replace it, that copy will be replaced by the new copy.

What happens when you try to launch the application after it's been copied? Are you getting any error messages?

Please try deleting the doubleTwist "Libraries" folder from within the doubleTwist folder.

Here's a help page with screenshots:

http://www.doubletwist.com/help/question/how-to-reset-doubletwist-for-mac-osx/

Thanks,
Henry
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Luke Herring

doubleTwist Classic Player  - 
 
After DT has been working really well on my Mac for some time, it's suddenly stopped working. I would open it, and it would shut down straight away. I deleted and downloaded the app, but now it's asking my to log on or create an account. When I tried to create an account, it tells me that 'A server with the specified host name could not be found'. I'm now stuck. Help?
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Monique Farantzos's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Luke Herring,

This is a direct link to the Mac OSX application disk image.

http://download.doubletwist.com/mac/doubleTwist.dmg

Thanks,
Henry
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Antonio De Carlo

Help & Tips  - 
 
Is it possibile to sync Iphoto albums? I didn't find the way...
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Henry Kwan's profile photo
 
Hello,

What version of OSX are you using? What version of iPhoto?

iPhoto albums should be automatically recognized by the latest version of our OSX application.

Are you getting any errors? Or are your albums simply not being seen?

Thanks,
Henry
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Jeff Stump

General discussion  - 
 
Running WIndows 10 and latest iTunes software.  No playlists are being recognized by the WIndows client.  Is this configuration not supported yet or am I doing something wrong?
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Monique Farantzos's profile photoJeff Stump's profile photo
2 comments
 
That worked! Thank!.  Had to shutdown and recycle Doubletwist on WIndows after the iTunes change.  All is good!
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Jan Novak

Help & Tips  - 
 
I purchased doubletwist pro via Sms, and now there is still pro version available in the upgrade section. I got a notification that I purchased it.
How do I checkout if I have pro version?
What if I don't? 
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Monique Farantzos's profile photoHenry Kwan's profile photo
3 comments
 
Hello +Jan Novak,

The unlocking should have been automatic once the SMS receipt was delivered.

Did you email us with more information? If yes, what case # was assigned?

Thanks,
Henry
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David Gilbert

Help & Tips  - 
 
Had to change phones. Saw no option to transfer saved info from old phone to new phone. Is all lost? HELP ME FIND MY OLD SONGS AND DATA PLEASE.
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Henry Kwan's profile photo
 
Hello,

Our sync software only syncs from computer to Android device. It does not offer an Android to Android option yet. This has been suggested by other users so it's something that we're looking into for the future.

But you can easily transfer from your computer to your new Android device.

USB MTP syncing is only available on Windows 7 and Windows 8.

Here is a quick start guide to USB syncing.

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-usb-syncing/

Here is a quick start guide to AirSync on Windows 7 and Windows 8.

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-airsync-syncing-play-store/

If you are using Windows XP/Vista or a Mac, you will need to use AirSync.

Here are some quickstart guides to AirSync on XP/Vista and Mac.

http://www.doubletwist.com/help/question/quickstart-for-windows-and-airsync/

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/

Thanks,
Henry
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Christopher Wheatley

General discussion  - 
 
Doubletwist continues to delete songs over airsync instead of adding them. Does anyone know how to resolve this issue?
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Henry Kwan's profile photo
 
Hello,

The sync database might be corrupted on your PC installation.

Since the XP/Vista version of the Sync application does not have a "reset sync database" option, you can try a full reset.

https://www.doubletwist.com/help/question/how-to-completely-reset-doubletwist-on-windows/

Thanks,
Henry
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Adam Lewis

doubleTwist Classic Player  - 
 
I'm really not much of a tech person but I'm seeing screen shots of the double twist desktop app which looks like a more basic version of iTunes. All I seem to have is a box with Device, Music, Videos & Photos along the top to select from. Any advice is welcome I have no idea how to get a selection of my iTunes playlists onto my HTC One. TIA
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Henry Kwan's profile photoAdam Lewis's profile photo
4 comments
 
Where do I send it?
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Roger Swanson

Help & Tips  - 
 
I am having a problem connecting my mac over airsync to my android Samsung Note3, the sync starts and then stops right away.  In the past the progress bar would move across after some time the music was synced.  I switch to the 64g memory card that I have and got the same results?  

I did upgrade to latest version of iTunes?  Is there a known compatibility issue with DoubleTwist, airsync and the updated version of iTunes?

Thanks for any help in advance,
Roger
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Roger Swanson's profile photo
2 comments
 
toggling the setting seemed to have done the trick... ;-)
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Jeff Hickey

General discussion  - 
 
If I change a songs STAR rating in DT on my Android S5 phone, will the “Star Rating” be sync’d back into iTunes running on my Win 7 laptop, provided I have reverse sync turned on?

Use case:  Normally, I rate songs from 1-5 Stars in iTunes on my laptop. Because I setup Smart Playlists rules, iTunes automatically adds the song to a Smart Playlist based on the songs rating; 5 Star songs go to 5 Star Smart Playlist, 4 Star to 4 Star, etc..  AirSync is setup to reverse sync PLAYLISTS between my laptop andmy Phone.

Occasionally, I change the song rating on my PHONE.  but it does not sync the STAR RATING back into iTunes on the laptop.  

Had the RATING sync worked, I would expected iTunes Smart Playlist to delete the song from the 5 Star playlist and add it to the 4 Star Smart Playlist, and the next time I sync, I would expect the phone playlist reflect the song moving from the 5 Star to 4 Star Playlist.  

Is this possible?  I’m hoping not to have to manually move the song from one playlist to another on my phone. I just want to change the song rating and sync it. 
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Henry Kwan's profile photo
 
Hello,

Yes, any ratings changes made to a song on the Android device should get pushed back to iTunes during a reverse sync.

https://www.doubletwist.com/help/question/reverse-syncing-in-doubletwist-sync/

Try restarting the doubleTwist Sync application on the PC before performing a sync. That should force it to recognize that the ratings on the Android side have changed.

Thanks,
Henry
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Hideyuki Satoh

Help & Tips  - 
 
Duplicated song issue is being occurred to me. I selected a my itunes folder on the library of application and scanned but there are so many duplicated songs on the browser. I checked the location of duplicated one is the same file as original one. The size of my original  itunes folder is 47.07GB and the the scanned songs shown on the Music on application is 52.03GB. Could you advice any solution regarding this issue? Should I just remove all duplicated songs from browser manually? I really need your help. Thank you for your support in advance.        
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Henry Kwan's profile photoHideyuki Satoh's profile photo
2 comments
 
Hi Henry, 

Thank you for your helpful answer.

Following your advice, It worked after removing the Music folder from Preferences and resetting the Library!

Now there is no Music folder in the list of folders(shown only Movies and Pictures).
Would it be no problem about that?

looks like it works fine now about syncing between each applications when I added a new song on itunes it showed on doubletwist.

Thanks,
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Bob Jones

General discussion  - 
 
I just purchased DoubleTwist - want to stream live news feeds from my Samsung Tab 4 to Airport Express linked speaker on my WIFI.  How do I get technical support - thank you :)
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Henry Kwan's profile photo
 
Hello,

Are these news feeds audio files that are downloaded to your device?

You can stream any audio file that's on your device.

Here's a help page with more information.

https://www.doubletwist.com/help/question/how-do-i-stream-to-apple-tv-2nd-or-3rd-generation-other-airplay-devices-from-my-android-device/

Thanks,
Henry
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Todd Ficarra

General discussion  - 
 
Just upgraded to the latest version on my Win7 PC.  DT sees my Android phone via AirSync, but I am totally unable to find the interface where I can select the iTunes playlists I would like to sync.  The interface shown in the online help files either doesn't exist or it's so well hidden it might as well not exist.

Any ideas???
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Henry Kwan's profile photo
 
Hello,

The new version of doubleTwist Sync does not include a media playback or playlist management component as it is focused on being a sync client. We suggest using iTunes if you need playback or playlist management features.

New features include full integration with iTunes. This means when you rate something 5 stars on Android, or edit a playlist, that change is now pushed back to iTunes on your PC. We removed traditional player functionality from our Windows version because our main focus is on touch UIs. You may see us creating a "Metro" app for Win8 in the future.

Here are some help pages for doubleTwist Sync.

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-usb-syncing/

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-airsync-syncing-play-store/

A full list of help pages can be found at our website.

http://www.doubletwist.com/help/platform/windows-7-8/

If you want to go back to the previous version, you can do so by resetting your library database. More details are in this help page.

http://www.doubletwist.com/help/question/how-to-downgrade-from-doubletwist-sync-to-previous-version-of-doubletwist/

Thanks,
Henry
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Ed Shoaff

General discussion  - 
 
For the last couple of days I've been reading posts related to slow sync issues because My 16gb library still isn't on my phone after 4 days.  Yesterday I thought that I had solved the problem.  I set the mac to not go to sleep.  I think that double Twist was not continuing to work because my computer was going to sleep.  The last 6gb completed syncing but this morning I started double Twist and also restarted my phone; a lot af album art was missing so I thought I'd restart the phone to see if it would magically reappear.  As I was watching the sync progress bar, went from 16gb of used space to 11gb of used space and is now plodding along again.  
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Ed Shoaff's profile photoHenry Kwan's profile photo
5 comments
 
Hello,

Thanks for the additional information.

We've found that using an empty wireless channel is the best way to ensure fast WiFi performance. In our offices, the 2.4Ghz band is very crowded so speeds were very slow. But once we switched to a 5Ghz band, transfer speeds went way up.

As for keeping the display on while charging, we don't currently have any settings to enable wakelock while charging but I know that there are some apps in the Play Store that will allow you to set a wakelock when charging.

Thanks,
Henry
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armin otto

doubleTwist Classic Player  - 
 
This thing is full of bugs.

I had issues with Google Play Music, since many songs experienced random stutter on my Samsung Galaxy S4 only, so I was looking for alternative players - and for a method to painlessly transfer music from iTunes to Android.
doubleTwist seemed to fit the bill, but only thorough testing proved me wrong, sadly after buying it.

You sync your device with a custom desktop client that accesses your iTunes library (or any other folder) and shoves your music to your device either by USB or WiFi or - if speed is needed - directly to an SD-Card.

WiFi worked out of the box for me, so that's a good thing. It's slow, but that's kinda expected. What isn't expected however is the fact that nearly 1 out of 5 albums appear on the device with either missing cover or "unknown artist", even though the artist is clearly included in the ID3 tag.
DoubleTwist even shows the artist in the "artist list" and lists the offending album under the artist's name, but once you select it, you are back to 'unknown artist'. Rebuilding the library doesn't work in that case, either. 

USB connection NEVER worked for me, which was quite vexing and nearly prevented me from trying the pay-wall protected wireless sync feature. I understand that this is a samsung galaxy issue, having to do with not being able to use it as media storage device, even when being told to do so. Whatever ...

SD-Card sync is the fastest method and it works ... kinda. You can specify a sync-list for the SD-card and shovel your songs on it (with no option of specifying where to save the files), and the copying process is fast and comfortable.
But once you put the SD-card back into the phone, doubleTwist pretends like nothing happened. No new songs appear in the library, even though it uses the exact same folder as the WiFi sync. And rebuilding the library only yields the songs you synced by WiFi earlier.

And if that wasn't enough, the library of the desktop client corrupts itself on a regular basis, displaying songs twice even with only one instance existing. And there's no built-in feature to rebuild or reread the library ...... no, you can to find the system folder for doubletwist and delete it, so doubletwist thinks it's been freshly installed.

Oh, and you don't like having songs like "ringtone001" or "ambient_forest_001" in your library? Well, bad luck for you, because doubletwist scans your entire device for songs, no matter where they are. And if any game happens to use mp3-files, you'll be able to play them - if you want to or not.
There's a workaround for that ... apparently you can place a a ".nomedia!-file in any folder that shouldn't be scanned ... but honestly, specifying an include/exclude list shoud be in there from the start.

In short (or long, rather) doubleTwist is nearly useless as a wireless syncing tool and only moderately useable as an mp3 player.
Right now I can only encourage people to test it before buying ... and take your time testing!!
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rin cay

Help & Tips  - 
 
I've been using doubletwist for a while now without any problems, but this morning I wanted to install sync on my new computer (win8) and avast (and malwarebites? not sure, I clicked the first mesage away without thinking) blocked the website during the download, giving me a FileRepMetagen warning. What's up with that?
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Monique Farantzos's profile photorin cay's profile photo
2 comments
rin cay
 
Oh, okay. Thanks for answering!
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Eilidh MacKinnon

Help & Tips  - 
 
How do I get my iTunes library into double twist to sync, I've done File>Library>Add to Library and selected the folder of music I wish to add. It seems more focused on adding my photos and videos which I don't want added but can't find a button to stop it syncing as well as it seems to import playlists but not my general music. 


Help?!
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Eilidh MacKinnon's profile photoHenry Kwan's profile photo
9 comments
 
Hello,

Thanks for the clarification.

After the sync, are you see duplicate entries in doubleTwist ClassicPlayer on your Android device?

Does a library reset help?

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

Thanks,
Henry
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Christopher Wheatley

General discussion  - 
 
How do I get doubletwist to download for windows vista???
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Henry Kwan's profile photo
 
Hello,

What link are you using?

Here's a link to the alternate installer.

http://download.doubletwist.com/doubleTwistSetupFull.exe

Have you tried using another browser like Chrome or Firefox?

What happens when you try to download? Does it immediately fail or does it get to 99% before failing?

Are you using any download scanners on your PC? We've had some reports that download scanners are flagging our installer because of the OpenCandy component.

This detection is erroneous or a "false positive" as OpenCandy is not adware. OpenCandy is partners with some of the largest anti-virus and anti-malware companies. Here is their statement on these false positives.

http://www.opencandy.com/learn-more-about-opencandy-and-false-adware-detections/

We are working with OpenCandy and the major anti-virus companies to remove any false positive detections from their databases. In the meanwhile, please temporarily disable your anti-virus software to download/run the doubleTwist installer.

To disable installation of any OpenCandy suggested applications, please carefully review the choices available and choose the appropriate option so that it does not install. You do not need to install any of the OpenCandy suggested applications in order to install the doubleTwist application.

http://www.doubletwist.com/help/question/how-do-i-opt-out-of-installing-the-opencandy-suggested-application/

Thanks,
Henry
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Bryan Wachs

doubleTwist Classic Player  - 
 
Hi, Can you only sync DoubleTwist to a Galaxy S5 (AT&T) using airsync? I only see MTP on my phone.

 I have Android File Transfer on my Mac, and it sees my S5 fine.
thanks
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Henry Kwan's profile photoThomas Dummermuth's profile photo
2 comments
 
You can also use Windows Media Player to sync data to your Android device. 
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