doubleTwist Music Player: Share ideas, tips, get help
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Eric Bonse

Help & Tips  - 
 
Hello,
how can I change my Google account in the Android app? I want to buy the pro version, but I'm loged in with the wrong account...
1
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Susanne Hering

Help & Tips  - 
 
Is it possible to use doubletwist for ITunes Libraries bigger than 250 GB?
1
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Alan French

Help & Tips  - 
 
For some unknown reason, doubleTwist has started behaving strangely.  Most frustratingly, it will not download full albums from iTunes (Mac OSX 10.9.5).  1 song might download, 6 songs on another, etc.  How do I fix this?
1
Henry Kwan's profile photoAlan French's profile photo
2 comments
 
Yes, using 3.2.0.
just now disabled transcoding for device.  (thank you)
no errors...AirSync seems to complete on the Mac, but then not everything is transferred to the phone
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Eric Russo

Help & Tips  - 
 
regarding my last question. ...also.... is there a way to view a history of ur last listened songs/audio?

Separate from a playlist. I dont use playlists... I usually just download & listen directly to Mp3 messaged or drag & drop and then search & listen.
THANK YOU
1
Henry Kwan's profile photoEric Russo's profile photo
2 comments
 
Ok then I'm looking for another app. Considering this company considers itself some industry standard or premium app is pretty pathetic. No remembering song name/location is absolutely ridiculous. Thanks for responding . The search is on. 
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Chen Kevin

Ideas & Improvements  - 
 
When playback with Random and Repeat both selected, when you are at the last song of the list, you can't swipe again to go to the beginning of the list.  However, if you press the double arrow, you can go to the first song from there.   Why not let the swipe to work just like the double arrow?  Maybe you should also re-shuffle the list and make it a new random at that point too.  Just an idea.
1
Henry Kwan's profile photo
 
Hello,

Thanks for the feedback.

In our new app, if you have both shuffle and repeat enabled, the play queue will be reshuffled and restarted at the end of the queue. We'll be back porting this behavior to the Android Music Player in a future release.

Thanks,
Henry
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Chen Kevin

Ideas & Improvements  - 
 
The desktop widget is great control.  While you hold a reference of the play-type (e.g. by playlist, by album...etc) and the current pausing position there, when opening the app from tapping the album artwork gives inconsistent behaviour.  When you just quick from the app and going back again, it goes to the playback mode with the selected playlist / album displayed in floating, which is desired and nice.  When you have left the player for longer and when you tap the widget to get back into the App, it shows up the Playlist/Album selection text grid, which is ok but takes another click to get back to play mode.  Heading straight into the play mode should be the better option.
1
Henry Kwan's profile photo
 
Hello +Chen Kevin,

Thanks for the feedback, I'll forward to the rest of the team.

Thanks,
Henry
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Joe Burkey

Help & Tips  - 
 
I've synced my iTunes library to my Android but most songs only play for a second and then stop, it then takes a while to load the next song. What do?
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problems syncing.

What operating system are you using? Windows 8?

Are you using USB or AirSync?

Are you getting an error? Or does the artwork appear but the elapsed time counter isn't moving?

Does a library reset help?

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

If a reset doesn't help, please send us logs from your device by following these steps.

1. Verify the playback problem is still occurring even after a library reset.
2. Then immediately go into doubleTwist Settings.
3. Scroll down to select "Send Log Files" and tap "Continue".
4. Enter "DT Issue 20150520a" in the description text and tap "Send Logs" to email the logs to us.

Thanks,
Henry
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Adriel Olvera

Help & Tips  - 
 
Synced my music with air sync and everything seemed to work about right the only thing is that it only synced some of my album covers and not all of them. How do I fix it? Thanks. 
1
Henry Kwan's profile photo
 
Hello,

Here's a help page on how our app handles artwork.

https://www.doubletwist.com/help/question/how-does-doubletwist-player-handle-album-artwork/

Thanks,
Henry
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Debby Pool

Help & Tips  - 
 
I purchased AirSync and I'm trying to pair my Samsung Anrdoid to my computer.    When I click on Set up AirSync on my phone app, it says "WiFi not connected" but my phone shows that it is connected. The message under the network that I'm trying to connect to it says (saved secured).   don't know what else to do to troubleshoot this so I can get it paired.
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problem syncing.

Which model Samsung are you using?

Please try these AirSync troubleshooting steps (first link is for Mac & Vista/XP users while the 2nd link is for Win7/Win8 users).

http://www.doubletwist.com/help/question/airsync-troubleshooting/

http://www.doubletwist.com/help/question/airsync-troubleshooting-for-doubletwist-sync/

Step #3 (disable, enable AirSync) resolves the issue for many users.

Rebooting all of the devices in the network (including the wireless router) has also been successful for users. Other users have also reported a full reset of doubleTwist Music Player has worked for them.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-44-kitkat-with-sd-card/

Thanks,
Henry
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Mike Oles

Help & Tips  - 
 
Hi, I'm using the doubletwist windows app to sync itunes with my android phone.  When I sync them, all the music is copied over but the songs that I have recently purchased on iTunes do not have the correct data fields with them (name, artist, album, genre, album art) it just has the name of the file (01 songname).  On itunes all of these songs have the correct data with them but for some reason doubletwist does not copy it to android.  Great service, its been really useful but this has been bugging me.
1
Henry Kwan's profile photoMike Oles's profile photo
2 comments
 
Thanks, it was the media scan
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Amy Young

Help & Tips  - 
 
Hi--
I have been using the free doubletwist app for about 2 years now, and recently switched to the airsync-- and since I made the switch, about 50% of my songs won't play-- no progress bar, but the artwork shows-- it just seems to not work.

I can't find a pattern as to why some songs play and others don't-- but if I delete the song off my phone (galaxy S5) and re-sync, for the most part, the song will play (of course, I just tried that with another song, and it didn't work)

I have a windows computer, am running the latest versions of Doubletwist (on both phone and computer)

I went through and deleted all the songs off the phone, and did a complete reload--

what do I do next?
1
Henry Kwan's profile photoAmy Young's profile photo
2 comments
 
Did a library reset, and now it looks like it is back to working again!!

Thank you so much!
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Jason Lin

General discussion  - 
 
For some reason it won't let me play music that's in my Playlist 
1
Henry Kwan's profile photo
 
Hello,

What happens when you try to play? Is the artwork appearing and the elapsed time counter not advancing?

Or are you getting an error?

Does a library reset help?

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

What device are you using? Did you recently upgrade to a new version of Android on the device?

Did you use our PC sync software to transfer the songs and playlist?

Thanks,
Henry
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Jimmy Russel

Help & Tips  - 
 
Hello, I'm having three different problems with doubleTwist currently.

1.) I have three different "albums" for one group of songs. I downloaded the soundtrack for a TV show I like, Ping Pong the Animation. This soundtrack has three different album arts, and three different artists. On the album name in iTunes, I disregard this and write them all as "Ping Pong the Animation". On my iPod (which has been demoted to an alarm clock since the lock switch broke), when I go under albums, all three of these "albums" are in the same place, under Pong Pong the Animation. On doubleTwist however, if I go to the "Albums" menu, all three are treated separately, so there's an album of one song, a second album of just one song, and a third album of five songs. I would like all of these albums to be merged into one album, similar to iTunes. Also, when I search "Ping Pong" under "Songs" menu, they don't show up, probably because "Ping Pong" isn't in any of the song names, but that shouldn't matter, I don't think. It's part of the song info, and I'd prefer it to show if possible.

2.) I'd like to disable the feature that switches to next song when I swipe on the lock screen. It was a nice gesture, but I'd prefer to just press the arrow button and I don't need it switching songs in my pocket.

3.) This problem is harder to explain. Some songs which aren't on my iTunes application are still being transferred to doubleTwist. For example, I once downloaded an iTunes rip of Maroon 5 songs a good many years ago, and these songs are not on my iTunes library. They are still on my F drive (internal HDD), which is the same HDD that my song library for iTunes is, but not the same folder. Despite this, doubleTwist keeps bringing them to my phone. I could always just delete the songs since I don't listen to them anymore (and stealing is totally wrong and i learned my lesson), but I'm curious why it's pulling from a different folder when I asked doubleTwist to sync my iTunes playlists, not every song on my F drive. The songs themselves are .m4a.

Thanks for your help! I'm really liking doubleTwist.
1
Henry Kwan's profile photo
 
Hello,

For issue #1, our app will group tracks into an album when one of the following criteria is met: 

1. Album name and artist is the same

2. Album name and album artist is the same

3. Album name is the same and compilation flag is set (compilation flag support is not available on Android 2.2 or earlier)

If your tracks meets one of the above criteria but isn't being grouped properly, please try resetting the library database.

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

As for issue #2, you can disable the custom lock screen and only use the system lock screen if  you do not want the swipe gesture to be active on the lock screen.

https://www.doubletwist.com/help/question/guide-to-doubletwist-player-settings-on-android/#one

Finally, for issue #3, how are you syncing to your device? Are you using playlists or are you using artists/albums/genres (available in Win 7 and Win 8 only)? Our application imports from iTunes and also scans the Music folder (or a custom folder of your choosing) for compatible files so is it possible that the songs are in your Music folder or you've previously set our application to scan your F: drive?

Thanks,
Henry
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Eric Russo

Help & Tips  - 
 
is there a way to change settings so that you fix this issue?
Every time my doubletwist is idle couple hours or on app/phone restart it loses song/hour long audio message and or location or goes back to PREVIOUS song or hour long audio message. No Customer support. Don't know why I've been using this app 2 years. sometimes I think this app is too complicated with all options. Maybe they should create a scaled down simple version or create a clickable option to view simpler. And start off by making it ALWAYS remember song/location as a default. Everyone or most would want that out of the box I'd imagine. 
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problems with our app.

How long are the tracks that you're playing? Currently we only remember/bookmark the last played position for longer tracks (over 30:00) as we've found that users do not want playback to be resumed for shorter tracks.

Thanks,
Henry
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Chen Kevin

Ideas & Improvements  - 
 
When playing in say playlist mode, then swipe up/down can probably jump between different playlists, and in album mode, you can jump between albums...etc.  would that be a cool feature?
1
Henry Kwan's profile photo
 
Hello,

Thanks for the feedback.

I've previously indicated to the rest of the team that swipe gestures would be useful so great minds must think alike! :)

Thanks,
Henry
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Conrad Crews

General discussion  - 
 
There's alot of songs that doubleTwist won't play on my S4.   The album artwork will come up and it will just sit there.  I can advance to the next song and it will play till it hits another one that has the same problem and just stop.  What's going on?   The song plays in iTunes just fine.
1
Conrad Crews's profile photoHenry Kwan's profile photo
2 comments
 
Hello,

Thank you for the logs.

The log entries indicates that our app is trying to access a file but the device is returned a "not found" error.

05-21 00:43:16.332  5223  5223 E DtMediaProvider: QA: The following exception is occurring because the database contains a reference to a file that no longer exists

Did you upgrade the version of Android on your GS4 recently? Did you use our sync app to transfer the files?

Please try a library reset.

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

Thanks,
Henry
---
FB90866
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David Mason

General discussion  - 
 
Hi I would like to get access to the private beta please. 
1
Henry Kwan's profile photo
 
Hello,

If you would like to try the beta, please join the Google+ doubleTwist community:

https://plus.google.com/communities/114410062688956839568

Since this is a limited-access community, the request will have to be processed.

Once processed, please fill out this survey.

http://goo.gl/forms/JilIlfzOc0

Thanks for helping test the beta!

Thanks,
Henry
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Michael Nitzschke

Help & Tips  - 
 
Hello, I have installed doubletwist on my PC - Windows XP Media - and the program will not launch. Does anyone have an idea why this would happen?
1
Henry Kwan's profile photo
 
Hello,

What happens when you run the doubleTwist program? Do the doubleTwist window and menus appear before it crashes? Do you get any error messages? If so, can you provide exact wording or a screenshot?

The log file may contain more information. On an XP system, it's located here:

C:\Documents and Settings\[YOUR_USERNAME]\Local Settings\Application Data\doubleTwist Corporation\doubleTwist desktop\Log\

You may need to adjust settings to see hidden folders if you don't have this option already set.

XP: http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/win_fcab_show_file_extensions.mspx?mfr=true

Please post the last ~50 lines of the log.

Thanks,
Henry
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Paul Le

Help & Tips  - 
 
I am trying to sync my music on my Mac Mini (Yosemite 10.10) to my Galaxy S6 Edge running 5.0 and I'm not even at the sync stage because the desktop doubletwist is showing duplicates of everything.  I've deleted all duplicates.  I even tested the by deleting and trashing one of the duplicates, and then restoring that deleted song and trashing the second duplicate.  It removes the same file!

I also attempted to reset the application by removing the library in the doubletwist folder in the application support folder.  At first, the library was fine but without touching the computer, it has now doubled up the file names after completing its sync.

Please help!
1
Paul Le's profile photo
5 comments
Paul Le
 
Sending the debug also crashes the app.
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Jeffrey Cole

Help & Tips  - 
 
I attached my Samsung phone via USB and was able to sync to the I-tunes library, but it copied nothing. "Unable to copy". Then, I looked in the support pages to how to send a log file, to activate de-bug mode by pressing Shift at same time I right mouse-click Doubletwist icon, and THAT doesn't work (!). I have the log file to send, but can't send it because I can get into 'debug' mode to email it!
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're still experiencing issues with syncing.

What do you see when you hold down SHIFT while right-clicking on the doubleTwist icon in the notification area?

Are you seeing the normal contextual menu with "Preferences" and other items?

Did you try a full reset of doubleTwist on your PC and Samsung device?

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-44-kitkat-with-sd-card/

Thanks,
Henry
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