doubleTwist Music Player: Share ideas, tips, get help
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How do I get music from my iTunes onto my galaxy note 4?
1
Henry Kwan's profile photoMarylynn Marr's profile photo
3 comments
 
I'm using windows 7
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James Williams

Help & Tips  - 
 
Hi getting the same issue with double twist stopping working mid sync. +henrykwan
1
James Williams's profile photoHenry Kwan's profile photo
2 comments
 
Hello,

Thanks for the update.

Unfortunately that log snippet does not contain any error entries.

The next time this error occurs, please end us a debug package immediately afterwards. You can do this by holding down SHIFT while right-clicking on the doubleTwist icon in the System Tray and selecting "Send log files…".

Here's a short help page on how to send the debug package.

http://www.doubletwist.com/help/question/doubletwist-sync-debug-mode/#E

Please include this support topic in the "Additional Information" section for reference.

https://plus.google.com/u/0/103128385909385265466/posts/R1gVQtGxo5s?cfem=1

Thanks,
Henry

Original: https://plus.google.com/u/0/103128385909385265466/posts/R1gVQtGxo5s?cfem=1
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Daryl Friedrich

General discussion  - 
 
I've got into the screen before, but how do I bring up the screen that displays the lyrics? On Android.
1
Daryl Friedrich's profile photoMonique Farantzos's profile photo
2 comments
 
+Daryl Friedrich We don't currently offer lyrics support but if enough users request it we'll look into it. Thanks!
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Dottie Miller

General discussion  - 
 
I'm trying to copy my ITunes library to my Galaxy S5. I've downloaded DoubleTwist to that device and to my WIN 7 PC but cannot open the PC DoubleTwist because it asks what program to use to open it and I have absolutely no idea. The file to open is:doubleTwistSetupFull_exe. It's in my Program Files. Can someone tell me how to open it? Thanks!
1
Dottie Miller's profile photoHenry Kwan's profile photo
5 comments
 
Hello,

Thanks for the additional information.

All installers are self-contained and should just launch when you double click on it. 

If your PC is having problems running .exe files, there is something else going on. Perhaps some type of malware or other issues is affecting the computer.

Unfortunately, that is something that can be very difficult to diagnose and resolve. You may need to contact someone local to help troubleshoot.

Thanks,
Henry
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Frank Coleman

Help & Tips  - 
 
Just purchased Airplay Recorder, followed the directions on the website. It recognizes streams from iTunes Internet Radio but won't record anything. "Skipping (too short) [stream name]" even though 4 or 5 full-length songs have gone by. If i play a song already in my library, it will record that, but nothing from a stream, which was the whole point of purchasing this in the first place. Tried several different stations. Restarted both apps several times. OSX 10.9.5, Macbook Pro Retina 15-inch, Late 2013, 8GB RAM. Any help appreciated.
1
Henry Kwan's profile photoFrank Coleman's profile photo
6 comments
 
NYC, USA. Here's an example page of one of the stations I'm trying to record: http://somafm.com/secretagent/

Alternate streams: http://somafm.com/secretagent/directstreamlinks.html

FWIW, StreamRipperX recognizes their 128k pls file as a Shoutcast / Linux 1.9.5 stream. Thanks again.
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Hello,

I have an issue where the Bluetooth controls take forever to respond when connected to my car.  Eventually DT will catch up and all the Bluetooth controls fire in rapid succession (next track).  What can I do to fix this?

I have a HTC One M8 GPE, stock Infiniti M37 stereo.  Music is on a 64 GB SD card.  DT is the default app for headset / car controls.

Thanks,
Steve
1
Steve French's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

Thanks for the additional information.

I'll forward to the QA/Dev team so they can try to reproduce on their test systems.

Thanks,
Henry
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SR Kristiawan

General discussion  - 
 
Not all video type can play from my Samsung Tab S to apple tv?
1
SR Kristiawan's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

That's odd then if you are using a compatible video file. What error are you getting?

Perhaps it's an Apple TV issue? Sometimes the Apple TV can get into a state where it won't play even compatible files. Have you tried rebooting it?

Or it could be a networking issue as well.

Thanks,
Henry
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James Williams

General discussion  - 
 
Constantly getting double twist has stopped working errors on Win 7
1
James Williams's profile photoHenry Kwan's profile photo
7 comments
 
Hello,

Thanks for the log snippet.

The entries indicate that our application wasn't able to write to the library database file for some reason.

"Exception Message:       The database file is locked"

Please try a full reset of doubleTwist on your PC.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-and-pc/#B

Also, you may want to check that the "doubleTwist Corporation" folder is set to writable.

Thanks,
Henry

Followup: https://plus.google.com/u/0/103128385909385265466/posts/jmK5PYjpQfs?cfem=1
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My doubletwist won't sync with my Galaxy S5 and continues to say out of storage space. I have about 4 GB of free space so I don't under stand this. Could use some help.
1
Joe Messare's profile photo
3 comments
 
The reset fixed it thanks :) +Henry Kwan 
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Lucas Eguiraun

General discussion  - 
 
Serious SQ issues with new EQ since 2.5.7. update.

I've been very happy with this app until it's been recently automatically updated.

As a matter of fact, my little portable setup (an inexpensive OnePlus One + Shure SE846 IEMs) was in many ways rivalling the SQ of my >8K headphone setup (NAD M51 DAC + Auralic Taurus MKII + Hifiman HE6 / Sennheiser HD800). 

I must say the new EQ (10 band vs the old 5) update is the worst thing that happened to this app :(.

Some short impressions on the new EQ:

- Extreme gain uplift
- Boomy, clipped sound
- Imaging and soundstage completely altered / distorted, unlistenable
- Flat setting should just sound like no EQ at all but sounds like a cheap boom-box with a virtual surround turned on
- To my ears it sounds like sounds are chorused (stacked many times and overlapped) and with even some reverb

Consequently, right now I can only listen with EQ turned off, but EQ and other features made me swing towards the Pro version.

Is this a known issue?

I wish this was fixed asap or either be able to go back to an older version, which was definitely good enough for me ;).

Many thanks for your help in advance!
1
Henry Kwan's profile photo
 
Hello,

Thanks for the report.

What version of CM are you using on your OnePlus One?

We have not had this problem reported by other users so it might be specific to certain configurations.

I'll ask the QA/Dev team to investigate further.

Thanks,
Henry
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Carl J Nesset

Ideas & Improvements  - 
 
Hi! I have a feature request: Being able to add a podcast to a playlist. I need this on order to make the following case work: I use the Doubletwist Alarm, and would like to play (the newest episode from) a podcast as the wake up alarm "sound". In the alarm you have the option of choosing a playlist from doubletwist, that excludes any podcast as far as I understand?

Thanks
1
Henry Kwan's profile photo
 
Hello,

Thanks for the feedback, we appreciate it.

You are correct, podcast episodes can not be selected as an alarm tone at this time.

But this option has been suggested by other users so we are investigating it for the future roadmap.

Feedback like yours helps us to prioritize our future development plans. I've sent your comments on to our product manager.

Thanks,
Henry
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I'm using doubleTwist since January 10, 2015 .
I was an iPhone user for almost 4 years , but then I upgraded to an LG G3 , and I was disappointed that every music player I used in android , had some flaws , sometimes dealbreakers.

I tried LG's default music player , which is the second best I used , but it didn't satisfy me so I tried Google Music , Power amp ...
I saw that doubleTwist is popular, so I tried it - and here is my honest review , I hope my message will reach the app developers .

My problems with doubleTwist:
1.When I delete songs / edit ID3 tags , it will still show the songs unchanged... If I want the changes to apply I need to reset the entire library .
2.Sometimes for no apparent reason , it will show some songs twice, which is problematic when I try to listen to albums from start to finish.
3.Sometimes it just won't scrobble my songs on last.fm , not all the time , but it will skip some periods of time for no apparent reason (and the other scrobbler on my phone did got them) .
4.It will continue scrobbling even if I turn off the option
5.The " add album artwork " is pretty neat , but it will often won't change the image , especially when I try to change multiple albums .

This is all I can think from the top of my head , I hope you will address my message , and I apologize if there are grammatical errors or random typing mistakes , I wrote it while riding the bus from my phone ...
6.Why is there no 5x1 widget ?

All that being said , it is my favourite music player on Android , and I usually will recommend it to my friends

DerikStar, Israel
1
Henry Kwan's profile photo
 
Hello,

Thanks for the feedback, we appreciate it.

I'll forward your comments to the QA/Dev team.

The ID3 rescan problem is a known issue. The other issues also should not be occurring so the QA/Dev team investigate further.

Thanks,
Henry
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Sean Farr

General discussion  - 
 
Hi, we're both long time IOS users, we both just bought a Galaxy S5, used your app, doubletwist to sync playlists over to our phone. Worked great, would like to support. Do we both need to buy a pro licence? or can it be shared between my wife and I?
1
Henry Kwan's profile photo
 
Hello,

All purchases are tied to the account used to purchase.

If you are using the same account on multiple devices, Pro will automatically unlock.

http://www.doubletwist.com/help/question/how-do-i-reinstall-music-lover-podcasts-or-doubletwist-pro-without-being-charged-again/

Thanks,
Henry
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Brian Deleeuw

General discussion  - 
 
Couple of suggestions for podcasts--love this feature in DT by the way. First, it would be nice to have a 'display downloads only' option, so I don't have to scroll through a list of downloaded/not downloaded podcasts. Second, the ability to just play one podcast, rather than having a whole playlist of the same podcast queue up every time you select one episode.

Also, I submitted a request for some help with some DLNA playback issues I was having, about a month ago. There was a promising exchange with a support team at first, but ultimately, the issue was never resolved, and eventually, DT support seemed to give up, and the issue was never resolved. Thankfully, they processed a refund on my order in advance of taking up my issue.
1
Henry Kwan's profile photo
 
Hello,

Thanks for the feedback, we appreciate it.

There are a number of podcast enhancements that users have requested so we're evaluating all of them for the future roadmap.

Feedback like yours helps us to prioritize our future development plans. I've sent your comments on to our product manager.

Thanks,
Henry
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Cliff Chambers

Help & Tips  - 
 
I am constantly shocked at what a massive piece of crap this app is. Why do I have to reset the library every time I want to listen to music? I just reset it a few days ago and yet when I click am artist I get a blank page yet again. At this point the app is nothing better than a podcast machine. Even that it does stupidly since I have to scroll through 200 eps that aren't downloaded to get to the ones that are downloaded. Then I have a duplicate of all the downloaded ones. 
1
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Collin DeMatt

Ideas & Improvements  - 
 
Hi there,

Is there anyway (presumably in the settings) to change the way that my tracks are grouped in the artist tab? Namely, I would like to group my tracks by album artist. If there isn't could it be implemented soon? 

This would significantly better my perception of an already great app!

Thanks
Collin
1
Collin DeMatt's profile photoMonique Farantzos's profile photo
3 comments
 
+Collin DeMatt The new app will work on Kit Kat. However, the beta is currently open to Lollipop users only. We'll post here once we release it for Android 4.4.
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Emily Reynolds

General discussion  - 
 
DoubleTwist is behaving oddly on my Android Galaxy s4... when I'm playing Words with Friends and I make a move in a game, doubleTwist spontaneously opens and automatically starts playing. This is after months of not using doubleTwist (sorry, I've been on a podcast kick). It only happens in WWF and only when I make a move... and it doesn't happen every single game I play. It's really bizarre and any ideas on how to get this to stop... or just why it's happening at all?? Would be appreciated.
2
Bob Nethery's profile photoEmily Reynolds's profile photo
5 comments
 
Thanks so much for the speedy response/explanation! I wasn't sure if it was a WWF or doubleTwist glitch--glad to see Zynga is working on fixing it.
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Adrian Gianola

Help & Tips  - 
 #S4
 
Hi i'm Trying to sync my itunes Library (MacBoox ios latest version) to my samsung galaxy s4. I selected the playlist I want to sync and push the button for syncing...it starts syncing..working a while and some Time  during synchronisation it stopps losing the WiFi connection on the s4. 
Normally the wifi is very constant...its only losing the connection when i try to synchronize...does someone have similar problems?
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing a problem with AirSync.

How many files are you syncing? 100? 1000?

Did you disable transcoding on your device?

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/#disable

If possible, use a tool like WiFi Analyzer (https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer&hl=en) to view the wireless signals in your area. This will allow you to see sources of interference so you can set your wireless network to utilize the least used bands and channels (e.g. 5Ghz band and channels 136+140 when 2.4Ghz is crowded and channels below 100 are used by other 5Ghz devices).

Thanks,
Henry
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got a new pc with win 8.1 installed dt which went allright. But when connecting only an image (to the left of what's on the android device) is given, while I can't tick any boxes to the right in oder to sync. Seems it doesn't see my Itunes library. Any suggestions?
1
Henry Kwan's profile photoChristoph Gradmann's profile photo
2 comments
 
Thx. That indeed solved the problem immediatelly. Hope to see an improved version of dt soon
Christoph
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