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Monique Farantzos
owner

CloudPlayer  - 
 
Twisters, the latest version of CloudPlayer is now live on the Play Store and brings full FLAC support, including 24-bit audio, WMA cloud support, a WiFi data switch that turns off cellular data and other bug fixes. Get it while it's hot!

If you're not part of the beta you can get it now from the Play Store: https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
CloudPlayer is a revolutionary music player that puts you in control of you...
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Hey guys, 

Just bought CloudPlayer premium to solve my music streaming conundrum. Quick question: does CloudPlayer download the music file to the internal SD card? Is there any way for me to specify the download path on my Android phone? (5.1.1)
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ALEX BRYANT

General discussion  - 
 
Can someone from your company, explain to me what happened to all the songs that was on my memory card. Contacts, pictures,etc still there on it. I don't have a song left?
Thanks
(707 430-6320. 9inches4u2@gmail.com
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Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problems with your Android device.

If you use a file manager like ES File Explorer to look at the SD card, do you still see the music files there?

https://play.google.com/store/apps/details?id=com.estrongs.android.pop&hl=en

If the files are still present, please try a library reset as only the library database may have gotten corrupted.

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

Thanks,
Henry
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Dana Howard

Help & Tips  - 
 
Hi, is there anyway to modify the player's code to force the network connection to a wifi speaker to use DLNA instead of AirPlay.  I have several devices that can use both but some files won't play through AirPlay and when they come up in a playlist it freezes doubleTwist and resets the connection on the wifi speaker then doubleTwist shows the song playing but nothing comes out of the speaker.  When the wifi speaker shows the device connected via DLNA (DMC/DMR) doubleTwist plays everything including these problematic files.  I can find no common factor in the effected files that accounts for this problem - the encoding varies as does the format.  I've even tried converting them to different types (mp3, mp4, AAC...) and changing the encoder (iTunes, LAME) and nothing works.  I have had some success in re-importing from the CD into iTunes but I don't have the  CD's for much of my library.  Any thoughts?  Thank you.
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Henry Kwan's profile photo
 
Hello,

Thanks for the report. I'll ask the QA/Dev team to investigate.

At this time, there is no way to force DLNA over Airplay in our app as we haven't seen this issue before.

The next time that this occurs during Airplay, please send us logs from your device.

1. When this problem occurs, please immediately go into doubleTwist Settings.
2. Scroll down to select "Send Log Files" and tap "Continue".
3. Let us know that you've sending logs because of this G+ discussion in the description text and tap "Send Logs" to email the logs to us.

Thanks,
Henry
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Daniel Adejumo

General discussion  - 
 
Paid for doubleTwist last night to move 13.7 gb (2718) songs from my itunes to my android. Set it on sync last night and woke up this morning expecting to have 2718 songs on my phone, annoyingly doubletwist refuses to sync about 800 songs onto my phone I've tried syncing all day but it refuses to work. The last 4 or so gb of music just refuses to sync I've tried it about ten times today.
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Daniel Adejumo's profile photoHenry Kwan's profile photo
3 comments
 
Hello +Daniel Adejumo,

Thanks for the information.

Did you see any errors during the sync process?

Did you have transcoding disabled for your G3?

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/#disable

Please run the doubleTwist computer app in debug mode before syncing again. To do this, please hold down SHIFT and open the application. A new menu, Debug, should now appear next to the Help menu.

Perform another sync and if you still get the same sync problems, please select "Send Log to doubleTwist..." from the Debug menu and please include your email and this G+ URL in the "Additional Information:" field.

https://plus.google.com/u/0/108772974969903414324/posts/PMV1Y6cunnP?cfem=1

Thanks,
Henry

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FB93180
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Katie Vaughn

Help & Tips  - 
 
 
Hello- Im new to Android products and downloaded and paid the $9 for the upgraded version of classic and its not showing on my phone and for some reason all my music is being put on my phone even though ive unselected all playlists and music but one playlist..... Please help!
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Henry Kwan's profile photo
 
Hello +Katie Vaughn,

I left my response on your other thread.

https://plus.google.com/u/0/102957773554163422651/posts/3UyV7m9aGQ8?cfem=1

Thanks,
Henry
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Dom Avalos

Help & Tips  - 
 
Hi! I recently updated to both Windows 10 and DoubleTwist Sync and my phone is no longer recognized by the desktop app. I've uninstalled and reinstalled several times and nothing has helped. Is there a way to go back to the classic syncer to get this to work until this is resolved?
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Dom Avalos's profile photoHenry Kwan's profile photo
7 comments
 
Hello,

You can sort the files by name. Each device should have a .sqlite3 file along with a few .xml file that has information on the sync plan and the sync results.

The modification dates should tell you which ones were last updated. You can remove any of the older profiles or if you want, just move them into temp folder. Then attach your device and see how many windows appear.

Thanks,
Henry
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Monique Farantzos
owner

CloudPlayer  - 
 
The latest CloudPlayer release is receiving some amazing reviews. If you haven't made the jump yet, check out this detailed review: http://www.xda-developers.com/cloudplayer-diy-hifi-music-streaming-solution/
Check out CloudPlayer, the new music streaming app from doubleTwist, which allows you to create your own music streaming service from cloud storage accounts
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Ryan Smith

doubleTwist Classic Player  - 
 
Songs seem to play slower than usual when connected to airport express speakers. Any tips on how to improve performance?
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Monique Farantzos's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Ryan Smith,

As Monique mentioned, our app expects 44.1kHz sampling so if you are trying to stream something that is trying to save bandwidth by using a non-standard sampling rate (podcast episodes commonly use 22kHz), it can result in slow playing audio.

https://www.doubletwist.com/help/question/how-do-i-stream-to-apple-tv-2nd-or-3rd-generation-other-airplay-devices-from-my-android-device/#notes

Thanks,
Henry
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Duncan Say

CloudPlayer  - 
 
I thought I'd take a look at cloud player as I have doubleTwist and I installed it on my Moto G phone but it doesn't seem to see all the tracks on my albums.  The library is stored on a SD card and doubleTwist has no problem seeing them all.  I've tried the SD Scanner but I'm not sure I am doing it right as I can't work out the right path name.  Any help would be appreciated.  If Cloud Player works I may feel that this is the better upgrade route than doubleTwist pro.

Thanks
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Henry Kwan's profile photoDuncan Say's profile photo
4 comments
 
Success.  Deleting the AMS data base and rescanning worked. 

Thank you.
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

sidd ar

General discussion  - 
 
I tried your app and liked it and wanted to upgrade to the full version. I was checking out the upgrade options and was offered an upgrade for doubleTwist pro, selecting the options takes me to text messaging to send a message to the following number: +91 9287090010. The problem is nothing happens after the text is sent, I've tried twice on two different days but each time the text gets sent, after that no replies or any sort of acknowledgement. Could you please look into this,
Thanks.
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elliot kim

Help & Tips  - 
 
Hi I just purchased the airsync itunes for android app, but I mistakened this app for the doubletwist pro version.  I was directed to airsync from the doubletwist in app purchases link.  I thought that the airsync app and the doubletwist PRO app would be the same since the PRO version includes airsync itunes in it along with other features.  I would like to get a refund for my airsync app and purchase the doubletwist PRO app
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Monique Farantzos's profile photoelliot kim's profile photo
4 comments
 
Thank you very much for the quick response
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Martin Cooper

doubleTwist Classic Player  - 
 
im using DT on my HTC M8. QUESTION: when i sync my playlists, the songs dont sync to my phone in the 'date added' order as it appears in my itunes playlist, which is newest to oldest. DT syncs the songs in the list oldest to newest, even though i manually changed the date added sorting in the DT desktop app playlist panels before syncing.

can anyone help me have the songs in my playlist appear from newest to oldest?? many thanks!!
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Martin Cooper's profile photoHenry Kwan's profile photo
10 comments
 
Hello,

You can unselect a playlist and the songs that are only on that playlist will be removed from your device during the next sync.

Or you can use a file manager like ES File Explorer to manually delete the files and then reset the doubleTwist library database on the device.

https://play.google.com/store/apps/details?id=com.estrongs.android.pop&hl=en

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

Thanks,
Henry
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Kieran Dundon

doubleTwist Classic Player  - 
 
Hi, 
Am using DoubleTwist on Android and Windows 10 desktop app with Windows Media Player. I've created some playlists on Media Player about 25, I see 4 of them in DoubleTwist desktop app all of which show only 2 or 4 songs when I hover over them but they all contain much more.
If I try to synch directly from Media Player the tracks are copied across but no playlists show.
Is Double Twist simply not compatible with Windows 10?
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Henry Kwan's profile photo
 
Hello,

Thanks for the report.

A few users have reported problems with Windows Media Player so it's possible that certain configurations of WMP are not full compatible. The QA/Dev team is currently investigating.

Most of our users are on iTunes so the bulk of our testing and validation are done with iTunes instead of WMP.

I'm sorry for the inconvenience. I'll add your report to the QA/Dev ticket that's been opened for this issue.

Thanks,
Henry
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Gerbals

doubleTwist Classic Player  - 
 
Hi Henry,  do you have any feedback regarding when the update to fix the slow playback speed will be released.  I am running double twist on three devices now (S5, Tab3 and Z3 compact) all with the same problem when streaming to my NAD Viso 1 AP.   Regards.
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Henry Kwan's profile photo
 
Hello,

Thanks for the report.

This issue is caused by files that do not use the CD-standard 44.1kHz sampling rate.

https://www.doubletwist.com/help/question/how-do-i-stream-to-apple-tv-2nd-or-3rd-generation-other-airplay-devices-from-my-android-device/#notes

A ticket has been opened for the QA/Dev team so they will investigate possible workarounds.

Thanks,
Henry

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MRTWO-699
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Katie Vaughn

doubleTwist Classic Player  - 
 
Hello- Im new to Android products and downloaded and paid the $9 for the upgraded version of classic and its not showing on my phone and for some reason all my music is being put on my phone even though ive unselected all playlists and music but one playlist..... Please help!
1
Henry Kwan's profile photo
3 comments
 
Hello +Katie Vaughn,

We got your log files from your Android device but unfortunately, all of the sync information is contained on your PC.

Please try a full reset of doubleTwist on your PC and Android device.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-and-pc/

Then after the reset, please try syncing that one playlist to your Android device again. If you are still seeing sync errors, please send us a debug package from your PC immediately after encountering the errors.

You can do this by holding down SHIFT while right-clicking on the doubleTwist icon in the System Tray and selecting "Send log files…".

Here's a short help page on how to send the debug package.

http://www.doubletwist.com/help/question/doubletwist-sync-debug-mode/#E

Please include "(Case 93147)" in the "Additional Information" section for reference. 

Thanks,
Henry

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FB93147
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Dan Lessmann

General discussion  - 
 
Doubletwist Synch setup appears to be incompatible with Windows 10.  Can you please generate a setip that will work or point me to the correct download?  Thanks!
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Dan Lessmann's profile photoHenry Kwan's profile photo
16 comments
 
Hi +Dan Lessmann,

Thanks for the update.

That's very strange. There should have been no difference. As long as the MD5 hash matches, the installer should behave exactly the same. MD5 hashes are very precise. Even if one bit is different, the hash won't match.

But I'll let the QA/Dev team know so they can try to reproduce this issue on their test systems.

Thanks,
Henry
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Edmond Toub

General discussion  - 
 
Hi. I've been using doubleTwist for years. It's a great product. But it's desktop applications have always had serious flaws. Some of this is obviously not doubleTwist's fault---it's inherent in the process of importing from iTunes xml files etc.. But as a user the experience is really quite painful. Especially on OS X. Constantly waiting for the application to load, waiting through crashes and rebuilding libraries is not pleasant.

While, importing music from iTunes is never going to be perfect, other companies like iSyncr have done well to streamline the process. They've even solved the problem of Mac-Android USB synching! For years, the loss of mass storage mode has meant everything had to be done either through Android Transfer or through WiFi. For a while, AirSync was great because it sidestepped the issue. But as no improvements have been made to the very buggy OS X desktop app---this has become even more of a bother.

Finally, I rarely see unqualified good reviews of doubleTwist in the media. And no one promotes it on Reddit. I'd hate for doubleTwist to get totally sidelined. I'm happy you have introduced the Cloud player and I'll try it, but you really need to scrap your Mac desktop application.
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Monique Farantzos's profile photoEdmond Toub's profile photo
2 comments
 
Thanks!  I look forward to playing around with it. But to be clear, my issue isn't with AirSync---it's the Mac client. The OS X desktop application hurts your business.
 
That being said, I'm happy with doubleTwist as a music player.
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David Gamble

CloudPlayer  - 
 
Cloud player is not working with my Sonos correctly. It sees it OK, connects but no music. Other music apps work fine. HTC One. 
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David Gamble's profile photoHenry Kwan's profile photo
3 comments
 
Hello +David Gamble,

Thanks for the report. As Monique mentioned, the Sonos isn't even suppose to appear in the streaming menu so this might be an Android bug. I'll ask the QA/Dev team to investigate further.

Which model of the HTC do you have? The M7? The M8?

What version of Android are you using? 5.1?

Which Sonos model are you using?

Just to double check, you don't have the "AllCast" app installed on your HTC One?

Thanks,
Henry
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Akarapol Suppakun

Help & Tips  - 
 
Hi! 
I'm trying to buy doubletwist pro via in-app purchase but it can't be complete (mobile payment) 

Can you help?
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Akarapol Suppakun's profile photoHenry Kwan's profile photo
3 comments
 
Hello +Akarapol Suppakun,

What error are you getting?

Please forward a copy of the SMS screenshot with the error to:

support [at] doubletwist.com

Include "DT Issue 20150801a" as reference.

Thanks,
Henry
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