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Monique Farantzos
owner

CloudPlayer  - 
 
Twisters, the latest CloudPlayer update introduces cloud playlists, automatically backing up and syncing your playlists among all your current and future Android devices. Get it now and say goodbye to lost playlists: https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer

http://blog.doubletwist.com/2016/07/05/cloud-playlists-dropbox-onedrive-googledrive/
One year ago we launched doubleTwist CloudPlayer, a powerful music player that lets you build your own, personal music streaming service. CloudPlayer integrates directly with Dropbox, OneDrive and Google Drive, creating a giant cloud jukebox that can be easily accessed and managed from any ...
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Henry Kwan's profile photoAdrián Delgado's profile photo
3 comments
 
I will do it and get back to you. Thank you!
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Charles Reny

doubleTwist Classic Player  - 
 
Cant sync: Every thing seems good except The sync freeze at the end of the process. 
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Henry Kwan's profile photo
 
Hello +Charles Reny,

I'm sorry that you're experiencing problems with syncing.

Did you try some of the troubleshooting steps from the sync guide?

https://www.doubletwist.com/help/question/guide-to-syncing/#I

If after trying the troubleshooting steps, you are still seeing this freezing problem, please send us a debug package from your PC immediately after encountering the freeze.

You can do this by holding down SHIFT while right-clicking on the doubleTwist icon in the System Tray and selecting "Send log files…".

Here's a short help page on how to send the debug package.

http://www.doubletwist.com/help/question/doubletwist-sync-debug-mode/#E

Please include this G+ URL in the "Additional Information" section for reference.

https://plus.google.com/u/0/+CharlesReny/posts/SRo9isedihQ?cfem=1

Thanks,
Henry
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Hemine Sanghani

CloudPlayer  - 
 
A good option I think would be able to turn of downloading songs unless on WiFi but allow streaming on mobile network. I add songs to a playlist when I'm out and about but they immediately download as I have the playlist set to download. Cheers.
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Henry Kwan's profile photo
 
Hello,

Thanks for the feedback. We appreciate it.

Changes to the user interface and feature set have been suggested by other users so we are evaluating all of the suggestions for the future roadmap.

Feedback like yours helps us to prioritize our future development plans. I've sent your comments on to our product manager.

Thanks,
Henry
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Cloud Player does not read my m4a files and AllPlay does not work. Please, help me.
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Henry Kwan's profile photo
 
Hello +José Medina Martínez,

I'm sorry that you're experiencing problems.

Are you having problems with CloudPlayer not indexing your M4A cloud files?

Or are you having problems playing them?

Please see this help page for more information on how CloudPlayer indexes music files.

https://www.doubletwist.com/help/question/indexing-of-music-files-in-cloudplayer/

As for AllPlay, what device are you using?

Currently AllPlay isn't available for certain CPUs as we're awaiting an update from one of our partners. These CPUs include the Snapdragon 820, which is used by many of the phone manufacturers for their flagship devices like the Galaxy S7 and HTC 10.

We're sorry for the inconvenience.

Thanks,
Henry
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Derek Revill

doubleTwist Classic Player  - 
 
Hi dtwist,

I'm having major sync issues using doubletwist classic player syncing Itunes on a MacbookPro to my Moto G (3rd gen) running Marshmallow. I have multiple copies (2 or in some cases 3) of almost all my tracks, meaning I can't play any albums through without having to jump over all the duplicates. I need to delete all the duplicates (actually I'll just delete the whole library and start again) but, more importantly, I need to understand why it is happening so that I can sync again without the duplicates appearing.

My set-up is MacbookPro (El Capitan) running latest Itunes. I'm syncing to my Moto G (3rd gen) running Marshmallow using Dtwist classic. My Moto G has an SD Card which I've had to format as internal to use with Dtwist. I'm syncing via AirSync since its MacbookPro to Marshmallow. My method of syncing (which maybe causes the duplicates) is to use a playlist in Itunes, which I populate with music I want to sync to the Moto G. Then I open Dtwist, let it catch up with Itunes, then sync the list over to the phone. Once I'm done I close Dtwist and then clear the playlist in itunes ready to populate with more music I want to transfer. Note, Itunes is open all the while Dtwist is syncing.

Any ideas why the duplicates are occurring?
What's the quickest way to delete the existing duplicates on my phone (should I just delete the whole library and start over)?
How to avoid this happening again?

Thanks for any help

Derek Revill
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Derek Revill's profile photoHenry Kwan's profile photo
5 comments
 
Hello +Derek Revill,

I'm sorry that you're still experiencing problems.

Please send us a log file from your device using ClassicPlayer.

1. Go into doubleTwist Settings.
2. Scroll down to select "Send Log Files" and tap "Continue".
3. Enter "DT Issue 20160728a" in the description text and tap "Send Logs" to email the logs to us.

Thanks,
Henry
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Graeme Harley

CloudPlayer  - 
 
Hello CP team!

Not a massive thing, but would it be possible to add an option to remove the right-hand-side fast scroll bar in lists please? My clumsy fingers always find a way to slide over to it and then I lose my place in the list. For example, Yatse has an option like this and has helped immeasurably!

Ta!
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Henry Kwan's profile photo
 
Hello +Graeme Harley,

Thanks for the feedback. We appreciate it.

Changes to the user interface have been suggested by other users so we are evaluating all of the suggestions for the future roadmap.

Feedback like yours helps us to prioritize our future development plans. I've sent your comments on to our product manager.

Thanks,
Henry
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Brent Holmes

General discussion  - 
 
i recently tried putting doubletwist pro on my new phone, and had previously purchased the pro version, but when i tried to get it it said i needed to purchase it again. wondering how i go about resolving this issue?
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Monique Farantzos's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Brent Holmes,

Did you purchase Pro from our in-app Store? Or through our website?

As Monique mentioned, all purchases are tied to the account used to purchase so as long as you are using the same account as first/primary, Pro should automatically unlock.

Thanks,
Henry
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Nico Campa

Help & Tips  - 
 
Hello, I am experiencing some issues with Doubletwist. After reseting the library and re-syncing my songs (to remove a few songs I had grown tired of), I ended up with this depicting that nearly half my space is filled with "Other Data" that wasn't displayed prior to reset. Additionally, I have it set to store the songs on my 120 gb SD card (which is only filled to 327mb). How do I remove the excess data? I would hate to reset it again and suddenly find I have the "Other" data taking up all the space.
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Henry Kwan's profile photoNico Campa's profile photo
4 comments
 
Alright, thank you for taking the time to help. I appreciate it.
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Diana Slampyak

Help & Tips  - 
 
i want my $8.99 back. your app has made a gigantic mess of my music and my new samsung galaxy s7 edge. please refund slampyak@att.net via paypal.
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Diana Slampyak's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Diana Slampyak,

I'm sorry that you experienced problems with our app.

Please send an email to:

support [at] doubletwist.com

Please include this G+ URL for reference.

https://plus.google.com/u/0/+DianaSlampyak/posts/RXhGjG8sZwD?cfem=1

Thanks,
Henry
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Dan Hall

CloudPlayer  - 
 
I'm currently on the trial and the app functionality and design is great, except it only syncs about 1/10th of the files on my cloud. For each folder (album) on the cloud, it syncs a few files from each and skips the rest. Cannot figure out what makes these files different from the playable ones (nothing as far as I can tell). Will stick around if this can be remedied please? :)
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Monique Farantzos's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Dan Hall,

I'm sorry that you're experiencing issues with indexing your cloud account.

Please see this help page for more information on how CloudPlayer indexes music files.

https://www.doubletwist.com/help/question/indexing-of-music-files-in-cloudplayer/

If the error entries indicate that it's not duplicates or network errors causing the missing items, please unlink and then relink the cloud account again. Then if the problem still persist, please send us a set of logs from your device.

1. Unlink and then relink your cloud account. Verify the same problem is occurring.
2. Go into CloudPlayer Settings.
3. Scroll down to select "Send Log Files" and tap "OK".
4. Enter "DT Issue 20160725b" in the description text and tap "Send Logs" to email the logs to us.

Thanks,
Henry
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Trevor van de Ven

Help & Tips  - 
 
I paid for the Double Twist on myAndroid device, but recently reset the phone. As a result I had to reload the app onto the device as it somehow didn't back up. How can I get the premium service again? All I can find is my receipt on email, not the code.
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Henry Kwan's profile photo
 
Hello +Trevor van de Ven,

Are you using the same account on your device? All purchases are tied to the account used to purchase so as long as the same account is first/primary, Pro will automatically unlock.

http://www.doubletwist.com/help/question/how-do-i-reinstall-music-lover-podcasts-or-doubletwist-pro-without-being-charged-again/

If Pro isn't unlocking even after a reinstall, please send an email to:

support [at] doubletwist.com

Include this G+ URL for reference.

https://plus.google.com/u/0/+TrevorvandeVen/posts/dUcKseqenTV?cfem=1

Thanks,
Henry
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Brad Forrest

doubleTwist Classic Player  - 
 
Hi, I have an irregular iTunes location and have deleted all other library xml files and resetting the DT library but DT still says there is no music found on my machine - even when I have iTunes open when I open DT. Any suggestions?
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Henry Kwan's profile photoBrad Forrest's profile photo
2 comments
 
Hi Henry,

Changing the user.config file worked.

Thanks so much.
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heroofharo

General discussion  - 
 
double twist isn't showing me any of my music at all. i think it's because of 1 of 2 things, my itunes folder is a custom location, and i have 2 hard drives set up, an SSD with my OS and a regular hard drive for mass storage.

i can't find any options to actually configure doubletwist. does anyone have ideas?

i saw the post about the XML file. i can't find any XML files on my computer.
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Henry Kwan's profile photoheroofharo's profile photo
2 comments
 
It doesn't create that file anymore. I did a clean install. Windows 10. The file is an itl instead of an xml. 
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jaydah bishop

CloudPlayer  - 
 
I have over 600 music files on my drive and when trying to synch them with theapp it only sshows about 57-80 songs. I don't know what the problem is since the app is updated.
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jaydah bishop's profile photoHenry Kwan's profile photo
3 comments
 
Hello +jaydah bishop,

Thanks for the information.

The CloudPlayer log is updated in realtime so if you rescan, entries will be made for any skipped files. If the errors are not duplicates or network errors, send us the debug package using the steps outlined above and we'll analyze further.

Thanks,
Henry

---
FB101768
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Jennifer McMullen

Help & Tips  - 
 
I cant seem to download my music from i tunes into double twist. HELP
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Henry Kwan's profile photoJennifer McMullen's profile photo
2 comments
 
THank you!
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Any idea? Cloudplayer can not delete double twist songs in local storage... sounds like a permissions problem
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Henry Kwan's profile photoMiguel A Felipe Rodriguez's profile photo
4 comments
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Kalafsky Family

Help & Tips  - 
 
new phone Samsung S7 setup with passcode but Sync fails, help please
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Henry Kwan's profile photo
 
Hello +Kalafsky Family,

I'm sorry that you're experiencing problems with doubleTwist.

What error are you getting during the sync? If you click on the sync summary, you should get more information on the error.

Here is a step by step guide to syncing using doubleTwist 4.0 (available for Windows 7/8/10 only) along with some troubleshooting tips.

http://www.doubletwist.com/help/question/guide-to-syncing

If after trying the troubleshooting steps, you are still seeing these sync errors, please send us a debug package from your PC immediately after encountering the errors.

You can do this by holding down SHIFT while right-clicking on the doubleTwist icon in the System Tray and selecting "Send log files…".

Here's a short help page on how to send the debug package.

http://www.doubletwist.com/help/question/doubletwist-sync-debug-mode/#E

Please include this G+ URL in the "Additional Information" section for reference.

https://plus.google.com/u/0/118257927053121171481/posts/UZhPWaNzQaw?cfem=1

Thanks,
Henry
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Peter Clift

Help & Tips  - 
 
how do  I place my music on the sd card ?
I am trying to follow this link :
https://www.doubletwist.com/help/question/how-do-i-switch-from-internal-storage-to-sd-card/
the option for storage is greyed out for me.
I have android vers.6.0.1 , and latest version of doubleTwist
any tips?
Thanks,Peter
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Nik Amar's profile photoHenry Kwan's profile photo
8 comments
 
Hello +Peter Clift,

Until the update to ClassicPlayer is available, you can manually sync to your SD card if you have a USB card reader available. Take the SD card out of your device and then use the USB card reader with our Sync application.

And then CloudPlayer will be able to detect and use the synced files and playlists.

https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer&hl=en

We're very sorry for the inconvenience.


Thanks,
Henry
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Curt Braun

Help & Tips  - 
 
Double twist alarm 1.3.8 has issues with Marshmellow on my Samsung S7. When the alarm goes off, the system will beep loudly before beginning starting the Alarm. Is there a solution that prevents the beep? This was not present with the prior OS version.


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Henry Kwan's profile photoCurt Braun's profile photo
2 comments
 
I will watch for the conditions associated with and report back. Thanks 
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Todd J

Help & Tips  - 
 
I am using a Mac and my doubletwist is quitting out as soon as I start it. I get an error window and it just shuts down.

 Process:               doubleTwist [9706]
Path:                  /Applications/doubleTwist.app/Contents/MacOS/doubleTwist
Identifier:            com.doubleTwist.desktop
Version:               3.2.0 (11870)
Code Type:             X86 (Native)
Parent Process:        ??? [1]
Responsible:           doubleTwist [9706]
User ID:               501

Date/Time:             2016-07-25 22:55:32.960 +1000
OS Version:            Mac OS X 10.11.5 (15F34)
Report Version:        11
Anonymous UUID:        1C329563-D35A-DC1B-E460-B1A781A0FD9E

Sleep/Wake UUID:       A1784299-CE96-48B3-9B1C-72C52DBF76B7

Time Awake Since Boot: 810000 seconds
Time Since Wake:       33000 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_CRASH (SIGSEGV)
Exception Codes:       0x0000000000000000, 0x0000000000000000
Exception Note:        EXC_CORPSE_NOTIFY

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_kernel.dylib            0x90d6f49a mach_msg_trap
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Monique Farantzos's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Todd J,

As Monique indicated, please try a reset by deleting the doubleTwist "Libraries" folder from within the doubleTwist folder first.

If that doesn't work, please try deleting the entire doubleTwist folder.

https://www.doubletwist.com/help/question/how-to-reset-doubletwist-for-mac-osx/

Thanks,
Henry
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