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Monique Farantzos
owner

General discussion  - 
 
Twisters, CloudPlayer, our new music app with Dropbox, OneDrive and Google Drive support, is growing fast! If you haven't tried it yet, get it now from the Play Store: https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
CloudPlayer is a revolutionary music player that puts you in control of you...
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Nicholas Lai

Help & Tips  - 
 
Hey! I've noticed that once in a while my songs will skip. It skips 16 seconds in and it's very annoying. It also skips during the song. What can I do to fix this? I'm using a One Plus One that's running Cyanogenmod 12. I've disabled airsync too.
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Hello,

Thank you for the report. A few other users have reported this problem so the QA/Dev team is currently investigating.

Do you know if there are specific steps that can trigger this problem?

Have you tried our CloudPlayer app? Does the same problem occur?

https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer

Thanks,
Henry

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Joseph W Barlow (soboku)

doubleTwist Classic Player  - 
 
DoubleTwist 3.2.0 (1180) OSX 10.10.4. doen't detect the Nexus 5. I am using CM12.1 but still that shouldn't matter.
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3 comments
 
Hello,

Recent Android devices only have USB MTP mode, which the Mac does not recognize without additional software. In addition, doubleTwist was not designed for USB MTP as it expects USB Mass Storage (MSC) mode.

We are working on additional wireless syncing solutions for the Mac but this will take some time.

In the meantime, you can use AirSync to sync with USB MTP only devices.

Thanks,
Henry
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Sean P Keenan

Help & Tips  - 
 
Anyone else having trouble opening double twist on their mac running 10.10.3
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John Goodwin

CloudPlayer  - 
 
Installed CloudPlayer today on my HTC One M8 today and I've fallen in love with it already, for the most part. I upgraded to platinum for the full features with no hitch... until:

Sat down to do some work on my Nexus 7 Tablet (2013) running Lollipop 5.1.1. CloudPlayer installed fine, but when I went to connect to the drives again, it prompted me to purchase Platinum again (same Google Account on both devices). When I clicked on the Platinum link, Google threw an Error reporting I already own this item, yet the features all remain locked and the trial has expired.

Am I missing something?
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Hello +John Goodwin,

I'm sorry that you're experiencing issues with your upgrade.

Have you tried reinstalling? If after reinstallation, you are still seeing this problem,  please send us an email and we can lookup the transaction in the Google database.

support [at] doubletwist.com

Include this G+ URL as reference.

https://plus.google.com/u/0/102153262420809728998/posts/78pZViKWBNZ?cfem=1

Thanks,
Henry
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Andy Fagan

General discussion  - 
 
I have 2 problems with my PC version of DT..... 1. Is that it tries to connect with my printer on start up. and 2. It writes files to any memory stick I plug into my computer.  How do I stop this happening?
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Hello,

I'm sorry but both of those two actions can not be disabled at this time.

A few users have requested the ability to disable them so it's something that we're looking into for a future update.

Thanks,
Henry
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William Troutman

CloudPlayer  - 
 
Is it possible to hide music in dropbox from being synced to the cloud library?   I have ringtones, wife's music and more that I need to keep backed up using dropbox but do not want it displayed by the cloud player.   I have tried placing .nomedia files in the folders but that did not work.
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Hello,

I'm sorry but that's not possible at this time. We're evaluating ways to do this in a future release. Possible solutions include a folder interface to select items to be scanned or some way to "hide" items in the library database.

Thanks,
Henry
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Simon Pride

doubleTwist Classic Player  - 
 
Podcast "jumps back" at the end of each episode.

When playing back a downloaded podcast, DoubleTwist will play to the end of the podcast, then restart playing about ¾ of the way through the podcast just played. I can't pin the start this behavior to anything in particular. I upgraded to Lollipop and switched to playing media from an SD card about the same time (2-3 months ago) but I cannot be certain that the behavior began with either change.
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Hello,

Thanks for the report. If you are able to reproduce this problem, please send us a log file from your device.

1. Reproduce the issue.
2. Then immediately go into doubleTwist Settings.
3. Scroll down to select "Send Log Files" and tap "Continue".
4. Enter "DT Issue 20150706b" in the description text and tap "Send Logs" to email the logs to us.

Thanks,
Henry
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Visiharan Vinayagamoorthy

Ideas & Improvements  - 
 
Hallo there! 

There is a problem with itunes 12. 2 and double twist. 
It seems that the double twist will NOT sort the playlist in order by name only by album. Its copied all the songs to my android phone HTC One Mini. It worked before, but not now after itunes 12.2 .. I have reinstalled the double twist on computer and phone and deletet the libary files and etc. But nothing helping. Hope to help with the issue.  

Or could you maybe make a function in setting where we can sort the playlist after album, name, or something els. 
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6 comments
 
You are welcome :) 
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Lasse Andersen

CloudPlayer  - 
 
Hello. I can't get Cloudplayer to play on my sonos system. When I try nothing happens (there's just a buffering animation). What is the problem with sonos? 
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3 comments
 
+Lasse Andersen​ when you release a new piece of software, you tend to start with a small feature set in order to make it robust and minimize bugs. Once the core feature set is complete, more features are added over time. Right now we are working on core CloudPlayer features and Sonos support, which requires a separate software library and can introduce other problems, was not included.
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Ty Dennie

Help & Tips  - 
 
I have a dual storage android phone 16gb internal and 128gb micro sd but still no storage option in the settings.  Running umi emax.  help me.....
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3 comments
 
Hello,

Thanks for the report.

What is the path to the SD card? You can use something like ES File Explorer to check the path.

In Android, there is no standard way of implementing SD card support so each manufacturer does it differently. We try to support all of the large manufacturers like Samsung, HTC, Sony, etc.

If you use our other app, CloudPlayer, does it recognize the SD card and store artwork files inside the Android directory?

Thanks,
Henry
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Andrew Lundahl

Ideas & Improvements  - 
 
A simple "Sort by:" function, allowing users to sort a playlist by alphabetical order, artist name, etc. would be a tremendous (and relatively easy to code) update to the doubleTwist app!
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Barry Johnson

Help & Tips  - 
 
Hi DT doesn't detect my music suddenly! I think it might be related to the latest iTunes update. Is it the .xml file perhaps? How can I sync my music again please?
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Hello,

A few other users have reported problems so we're investigating as we have not been able to reproduce on our test systems.

Please send us a log file from your PC so we can diagnose further.

1. Quit iTunes and rename/remove the iTunes XML file. Here is a step by step sync guide. The initial section has information on how to remove/rename iTunes XML files and reset the doubleTwist library database to force a new import.

http://www.doubletwist.com/help/question/guide-to-syncing/#A

2. Verify that the "Launching iTunes" dialog appears and that iTunes gets launched.
3. Verify the iTunes library isn't getting imported properly.
4. Send the debug package by holding down SHIFT while right-clicking on the doubleTwist icon in the System Tray and selecting "Send log files…".

Here's a short help page on how to send the debug package.

http://www.doubletwist.com/help/question/doubletwist-sync-debug-mode/#E

Please include this G+ URL in the "Additional Information" section for reference.

https://plus.google.com/u/0/103649039675424600673/posts/3Yy3W9JrjGt?cfem=1

Thanks,
Henry

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Максим Барашев

doubleTwist Classic Player  - 
 
Hello! How to sync only iTunes library from my PC? I have many folders with music, but I don't want to see it in 'Sync music' section.
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Hello,

The Sync application will import information from iTunes, Windows Media Player, and also scan the Music folder for compatible files.

If you want to only import from iTunes, please do this.

1. Turn off WMP import by unselecting "Use Windows Media Player library".

Step 6c:

https://www.doubletwist.com/help/question/guide-to-doubletwist-sync/#F

2. Change the folder to be scanned by selecting an empty folder in the "Save imported music to" setting.

Step 2e:

https://www.doubletwist.com/help/question/guide-to-doubletwist-sync/#B

3. Reset the doubleTwist library database.

https://www.doubletwist.com/help/question/how-to-reset-the-database-in-doubletwist-sync/

This will erase the current database and reimport only from iTunes.

Thanks,
Henry
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John Hanes

General discussion  - 
 
Help. I have Samsung S4 still running 4.4.2. I was running Sync on Win7 64 bit. I recently upgraded iTunes to 12.2.0.145 64 bit.

Today when I sync'd, most but not all of my playlists were deleted. When i tried to re-sync, it deleted more but not all of my songs (seemed to be no rhyme or reason as to what stayed or what was gone!)

I finally gave up and decided to uninstall and reinstall Sync on my PC. Now I am not able to successfully download your Sync software thru any of my browsers. If it downloads, Avast put it in a virus vault.
Otherwise i get the following messages when i try to download.

Firefox message:
The connection was reset
"The connection to the server was reset while the page was loading.
The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer's network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.

Chrome message:
No data received
ERR_EMPTY_RESPONSE
Reload   Details Unable to load the webpage because the server sent no data.
IE mess:age
"This page can’t be displayed
Make sure the web address http://download.doubletwist.com is correct.
Look for the page with your search engine.
Refresh the page in a few minutes.

When I run "fix connection problems" I get:

"Windows received an HTTP error message: 403 (Forbidden) from "download.doubletwist.com"
Detected
Contact the owner of the remote site for permission
Completed
Windows can reach the site, but you do not have permission to access the content.

Detection details
Network Diagnostics Log
File Name:
3C080A97-FD14-41BF-9346-0B4C87E895BA.Diagnose.0.etl
Other Networking Configuration and Logs
File Name:
NetworkConfiguration.cab

Right now my phone is not working with doubletwist.
Can you help me with any suggestions.
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Hello,

I'm sorry that you are experiencing problems with downloading and installing our application.

This detection is erroneous or a "false positive" as OpenCandy is not adware. OpenCandy is partners with some of the largest anti-virus and anti-malware companies. Here is their statement on these false positives.

http://www.opencandy.com/learn-more-about-opencandy-and-false-adware-detections/

We are working with OpenCandy and the major anti-virus companies to remove any false positive detections from their databases. In the meanwhile, please temporarily disable your anti-virus software to install doubleTwist.

To disable installation of any OpenCandy suggested applications, please carefully review the choices available and choose the appropriate option so that it does not install. You do not need to install any of the OpenCandy suggested applications in order to install the doubleTwist application.

http://www.doubletwist.com/help/question/how-do-i-opt-out-of-installing-the-opencandy-suggested-application/

Also, since you are encountering the iTunes issue, please try a full reset of doubleTwist on your PC. Also, please try searching for and removing the iTunes XML file to have iTunes regenerate it from the ITL library database.

Here is a step by step sync guide. The initial section has information on how to remove/rename iTunes XML files and reset the doubleTwist library database to force a new import. You should get a "Launching iTunes" dialog during the process.

http://www.doubletwist.com/help/question/guide-to-syncing/#A

Thanks,
Henry
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Clint Koehler

General discussion  - 
 
Is there a problem with airsynch and the new itunes update? I just updated itunes and now airsynch cannot find my playlists and erased everything I have. I deleted and re-installed both the Win7 app and Android app, reset my library, and it still cannot find my playlists. My iTunes folders did not change location after the update, but I have always kept it in a non-default location.  
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5 comments
 
Hello +Clint Koehler,

Thanks for the sending the debug package.

The error entries indicate some type of conflict with key values in the XML file. The QA/Dev team is investigating.

ERROR  : 07/06/2015 19:01:22: Dune.Components.iTunes.XmlLibrary.XmlLibrary(), error loading iTunes.XML: 'D:\My Documents\Music\iTunes\iTunes Library.xml'
System.ArgumentException: An item with the same key has already been added.

It's very odd that this only occurs with some users so it may be a particular configuration of the XML file. If you can send a copy to us, that would be very helpful.

Thanks,
Henry

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Simon Pride

doubleTwist Classic Player  - 
 
DoubleTwist error on trying to save podcast with Emoji in title

Recently I started getting error messages that DoubleTwist was unable to download files, suggesting "Is your SD card mounted?" I isolated the podcast in question to the "The Dalrymple Report", episode 7, whose title is entirely Emoji.

http://thedalrymplereport.libsyn.com

Is this a file system problem on the SD card or a DoubleTwist issue?
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Hello,

Thanks for the report. I was able to reproduce this issue on one of my test devices so I've created a ticket to have the QA/Dev team investigate further. As you discovered, the emoji filename is causing problems. Specifically, we are not able to pass that filename to the Android file system properly.

07-06 15:01:40.774 15459 15459 E DtPodcastProvider: File not found: /storage/emulated/0/Podcasts/Episode 7 ����_1.mp3
07-06 15:01:40.774 15459 15459 E DtPodcastProvider: java.io.FileNotFoundException: No such file or directory

Thanks,
Henry

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Aron Szigeti

General discussion  - 
 
I can't get the 'reverse' sync menu that you show on your help page.Can you take me through it step by step. 
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Hello,

Reverse syncing is automatic in our Windows 7 and Windows 8 client. The only time that a dialog will appear is if there is a conflict that needs resolution.

https://www.doubletwist.com/help/question/reverse-syncing-in-doubletwist-sync/

Thanks,
Henry
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Kaleigh McLelland

Help & Tips  - 
 
I'm running Lollipop 5.0.1 on an LG G3 with the latest pro version of DoubleTwist. Before every song begins, the app plays an 0.25-0.5 second portion of a later section of the same song, then starts over from the beginning and plays the entire song. This happens with every song, regardless of playlist/album/etc. Any ideas?
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3 comments
 
Hello +Kaleigh McLelland,

Thank you for report. A few other users have reported this problem so the QA/Dev team is currently investigating.

I've attached your case to the ticket that's been opened for this issue.

Thanks,
Henry

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Thomas Forrester

General discussion  - 
 
I am the owner of an Internet radio station - Girls Rock Radio.  How/where can I request addition of my station to the doubleTwist radio directory? Thanks!  doubleTwist Music Player is an awesome app!
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2 comments
 
Thank you Henry! :)
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