Stream

Join this community to post or comment
Pinned by moderator

Monique Farantzos
owner

CloudPlayer  - 
 
Twisters, the latest version of CloudPlayer is now live on the Play Store and brings full FLAC support, including 24-bit audio, WMA cloud support, a WiFi data switch that turns off cellular data and other bug fixes. Get it while it's hot!

If you're not part of the beta you can get it now from the Play Store: https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
CloudPlayer is a revolutionary music player that puts you in control of you...
4
1
Aaron Herod's profile photo
Add a comment...

Joel Engelking

Help & Tips  - 
 
Hello DoubleTwist,
I've got a problem when trying to sync to my PC (more info below). I can connect alright, but My music gets seen as other, so nearly all my music is already on my phone (SD card) but DT sees it as "other" so it coopies all 3373 tracks again, which takes for ever as you can immagine. This problem persists if I use AirSync, USB (MTP) or USB (MTP) with USB Debugging on!

Phone used: Samsung Galaxy Note 4
Operating System (phone): Android 5.0.1
Operating System of PC: Windows 10
DT Version: 2.6.2
Original Samsung Micro SD-Card and USB 2.0 Cable used.

Any ideas on how to fix this issue?
1
Add a comment...

Bob Stayskal

Help & Tips  - 
 
DoubleTwist closes as soon as it is launched on my Samsung Galaxy S6.  PC version wants me to enter a code on the Android, but it won't stay open.
1
Henry Kwan's profile photoBob Stayskal's profile photo
2 comments
 
That worked. Uninstalling and re-installing.  I had done that twice already, but I hadn't rebooted the phone in between.  Thank you
Add a comment...

Steve W

Help & Tips  - 
 
Is DoubleTwist supposed to work with Windows 10? Since upgrading from Windows 8.1 I have been unable to get Doubletwist to recognize my device (Samsung Galaxy
1
Henry Kwan's profile photo
 
Hello,

Yes, we have validated the Sync application on Windows 10.

Are you using USB or AirSync?

If you are using AirSync, please try these troubleshooting steps.

http://www.doubletwist.com/help/question/airsync-troubleshooting-for-doubletwist-sync/

Step #3 (disable, enable AirSync) resolves the issue for many users.

Rebooting all of the devices in the network (including the wireless router) has also been successful for users. Other users have also reported a full reset of doubleTwist Music Player has worked for them.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-44-kitkat-with-sd-card/

Are you able to ping your device from your computer?

http://www.doubletwist.com/help/question/airsync-troubleshooting-for-doubletwist-sync/#6

Thanks,
Henry
Add a comment...

A Spahic

Help & Tips  - 
 
can anyone help me? i need to restore my android and don't want to lose my playlists in doubletwist. how would i go about it? appreciate the help.
1
A Spahic's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

When syncing to the SD card, all music files and playlists are copied to our app directory on the SD card. This is due to a change made in Android 4.4 which restricted apps from writing to the entire SD card.

Here's a help page with more information on this change imposed by Google.

https://www.doubletwist.com/help/question/what-are-the-changes-to-sd-card-support-in-android-44-kitkat/

But if everything is on the SD card, you can take the SD card out of the device before performing the factory reset. Then after the reset has been completed, install our app before inserting the SD card into your device. Then point our app to the SD card using the "Storage:" switch setting.

If you want to be safe, you can also backup your SD card to your computer before performing a factory reset.

Thanks,
Henry
Add a comment...

Marlon Gomes

General discussion  - 
 
Reverse sync doesnt seem to work. It removed all the songs from a few playlists on itunes. How do I get those entries back?? the songs are seen on the DT playlist but has removed them from itunes.
1
Marlon Gomes's profile photoHenry Kwan's profile photo
5 comments
 
Hello +Marlon Gomes,

Yes, it should work if the "Storage:" switch is set to "Internal" and all of the songs are located on the internal storage of the Android device.

Thanks,
Henry
Add a comment...

Michael Garcia

Help & Tips  - 
 
hi, i just started using doubletwist with my samsung note 4. how come when i sync songs from my pc/itunes to my phone, it always shows up in doubletwist in duplicate.  i.e. when i click on songs in my doubletwist phone.  every song that i've synced/imported appears twice! is there a way to fix this?  using other media players on my phone, there is no duplication shown.
1
Henry Kwan's profile photoMichael Garcia's profile photo
4 comments
 
the reset removed all the songs. then when i sync once more, it appears once more in pairs.  i checked the SD card, and it seems there is only one file per song.  i don't know why doubletwist is showing it in duplicate.

okay i will send the log.

thanks,
mike
Add a comment...

Abby C

doubleTwist Classic Player  - 
 
Hi! I was wondering how to make doubleTwist the default player on an android device. My phone doesn't seem to detect it as a music player. Is there anyway to set this up on the app's end?

Thanks!
1
Henry Kwan's profile photoAbby C's profile photo
2 comments
Abby C
 
I use the Oneplus One.. it's running on cyanogen with the latest update. The file manager is just the stock one that's uploaded on the phone.

Does that help at all? Thanks!
Add a comment...

Joelle A. Godfrey

General discussion  - 
 
I want to use doubleTwist, but I have limited space on my C drive.  My music cannot move there.  Is there a way to set up the app so that any saving it does occurs on my D drive?  I cannot find a settings in the windows version of doubleTwist
1
Henry Kwan's profile photo
 
Hello,

Are you using iTunes?

Our app imports information from iTunes so it doesn't matter where the iTunes library is located. As long as the iTunes XML file gets updated properly, our app will be able to sync files from the custom iTunes library location.

Thanks,
Henry
Add a comment...

Derrick Carpenter

doubleTwist Classic Player  - 
 
I purchased Doubletwist and AirSync last week when I purchased a new Note 5.  I was able to get my music to sync and play for a day.  Now when I try to open either Doubletwist or Airsync it opens for about a second and then closes the app.  How do I get it stay open?
1
Derrick Carpenter's profile photoHenry Kwan's profile photo
7 comments
 
Hello +Derrick Carpenter,

No, CloudPlayer is currently focused on streaming from cloud accounts so it can not AirSync.

I've asked the QA/Dev team to look at the Google developer console to see if any other Samsung Note 5 users have reported this issue (as crashes are automatically logged by Google).

Thanks,
Henry
Add a comment...

About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Daniel Hawk

General discussion  - 
 
Hello! New to android (Galaxy S6) and want to download my iTunes music to my phone. Purchased airsync and double twist on phone but can NOT download double twist to my iPad where my iTunes library is stored! I received the email with link to download, but nothing happens! PLEASE HELP!
1
Add a comment...

Christian Jarquin

Help & Tips  - 
 
My doubletwist pro 2.4.6 will not allow me to change the albums to the images where the music is saved. I changed the album images names to "albumart" and have reset the library, the app, and even uninstalled and reinstalled it to no avail. AT&T Galaxy S4 with 4.4.4 Android OS.  Please help me with this issue.
1
Add a comment...

Christian Lowell

Help & Tips  - 
 
I just installed DT and it seems to be working ok but it wont sync to my SD card.  It will only sync with phone built in memory.  In the DT app on my phone i chose it to use the SD card but the desktop software only finds the phone memory.

I have android phone and win 10.

Is there a fix for this?
1
Henry Kwan's profile photo
 
Hello,

What device are you using? What version of Android?

Are you using USB or AirSync?

Try toggling the "Storage:" switch from SD card back to internal and then back to the SD card.

If this doesn't work, please try a full reset of doubleTwist on your device.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-44-kitkat-with-sd-card/

Thanks,
Henry
Add a comment...

Duncan Batty

Help & Tips  - 
 
Hi. Since upgrading to Win10, I can no longer see doubltwist in the systray. When I try and open from desktop icon, nothing happens. I've tried reinstalling software. When I open task manager, it says doubletwist is enabled in startup. Any help welcome.
1
Henry Kwan's profile photo
 
Hello +Duncan Batty,

I responded in Paul Kuhn's thread here:

https://plus.google.com/106510918013486642099/posts/RnrQjuwDWmf?cfem=1

Thanks,
Henry
Add a comment...

Paul Kuhn

Help & Tips  - 
 
I recently upgraded to windows 10 and my doubletwist sync stopped working. All that happens when I click on the doubletwist icon is that my computer busy circle pops up next to my mouse pointer and then nothing. Tried to reinstall doubletwist sync, but still getting the same problem. The application is also not starting with windows. Please help.
1
Duncan Batty's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Paul Kuhn and +Duncan Batty,

A few users have reported issues after upgrading to Windows 10. The problem appears to be that the upgrade was incomplete so some .NET package wasn't not properly upgrade. Since our app relies on .NET to function, this causes our app to crash.

You can verify if your PC is suffering from the same issue by looking at the application log located here:

C:\Users\[YOUR_USERNAME]\Appdata\Local\doubletwist Corporation\doubleTwist Desktop\Log\

For a shortcut to the "doubleTwist Corporation" directory, please paste this into a File Explorer window (this will also work on systems that do not have the view hidden folders option enabled). Then navigate into "doubleTwist Desktop" and then into "Log".

%LOCALAPPDATA%\DOUBLE~1\

The log file is a text file so you can open using any text editor.

For PCs with this problem, you should see a log entry like this:

FATAL  : 08/10/2015 21:46:25: Crash
Thread Name:             Main Thread
Is Background Thread:    False
Thread Priority:         Normal
Thread Id:               1
Exception Type:          NHibernate.HibernateException
Exception Message:       Could not create the driver from NHibernate.Driver.SQLite20Driver.
Exception Source:        NHibernate

The QA/Dev team is investigating possible ways to fix this issue. One user reported that a full reset helped. If you would like to try this, here are the steps.

1. Uninstall the doubleTwist Sync application.

2. Delete the doubleTwist folder in your user directory.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-and-pc/#B

3. Reboot PC.

4. Reinstall.

Thanks,
Henry
Add a comment...

Rebekah Davis

General discussion  - 
 
I'm using DoubleTwist on my S5 and Windows 8.  Here is my problem.  My iTunes library contains songs that are on two different hard drives.  DoubleTwist sync only seems to bring up the ones that are on the internal hard drive.  Is there any way to get it to detect all of my songs?

Also, is there a good way to sync audiobooks from iTunes? I brought one in but the tracks are all out of order even though they're numbered logically, so I'm having to make a playlist for each disc.

Thanks all.
1
Henry Kwan's profile photo
 
Hello,

Our Sync application imports from iTunes using the XML file so as long as the songs are in the XML file, they should be indexed and available for syncing.

What version of iTunes are you using? The latest version of iTunes (12.2) has some changes where they are not updating the XML file as often.

There is now a new setting in iTunes Preferences, in the Advanced section, called "Share iTunes Library XML with other applications". If you experience any problems in the future, make sure that this is enabled. If it is enabled, try toggling it from on to off and then back to on to force the XML file to be created/updated.

As for audio books, how are the tracked named/numbered? Our app should sort appropriately if all of the metadata information (track #, disc #, track name, etc.) is correct.

Thanks,
Henry
Add a comment...

Sean McCloskey

Help & Tips  - 
 
I have been using doubletwist for 3+ years with the airsync (I think I paid extra for the beta version back then) without any problems.  My hard drive crashed, and I have replaced it and upgraded to Windows 10.  I've installed Doubletwist on the new hard drive, but it's not the same as it was before.  I can not figure out how to sync playlists from itunes to doubletwist to my phone.  Do I really have to pay again for the ability to sync music from iTunes?
1
Henry Kwan's profile photoSean McCloskey's profile photo
2 comments
 
Thank you very much! The link to the old version with your instructions to uninstall the new was exactly what I needed.


--Sean

-------- Original message --------
Add a comment...

Todd Miller

doubleTwist Classic Player  - 
 
I tried to update my device, and when it updated, my playlist order is all messed up.  I sync with iTunes.  I checked those playlists and they are how I want them, but it seems to come onto my device in complete randomness.  Thoughts? 
1
Henry Kwan's profile photo
 
Hello,

Our app imports playlist information directly from iTunes using the XML file so please ensure that the XML file is up to date.

If you are using iTunes 12.2, there is now a new setting in iTunes Preferences, in the Advanced section, called "Share iTunes Library XML with other applications". Make sure that this is enabled. If it is enabled, try toggling it from on to off and then back to on to force the XML file to be created/updated.

More discussion about playlist sorting is available in this G+ thread.

https://plus.google.com/u/0/107922888517001445026/posts/DAEj8LFGamy?cfem=1

Thanks,
Henry
Add a comment...

Jeremy Roebuck

General discussion  - 
 
Hi there
I've installed Magicplay as part of the whole Doubletwist bundle on my HTC One M7 running Android 5.0.2

I'm trying to play on a number of Squeezebox players around the house and have the Shairtunes2 plugin installed on my linux based LMS server. IOS devices can see all my players so I'm pretty confident that Shairtunes is working ok

When I try to stream to a player from my phone Doubletwist player can only see one of the players. This is particularly odd as I have another 2 identical players on the network

I've tried various combinations of resetting & rebroadcasting but to no avail

I'd be grateful for any help you can give


Jeremy Roebuck
Scotland
1
Henry Kwan's profile photoJeremy Roebuck's profile photo
2 comments
 
I didn't try cloudplay before but have now downloaded it. It plays ok on my android but I cannot see a feature to stream which is the issue with Doubletwist
Add a comment...

Laura Scheirer

Help & Tips  - 
 
I downloaded double twist and have all of my music from my phone into the app on the phone. I am trying to sync the music to my windows computer but a majority of the songs will not sync. A message realys, "Please verify on the device that file being imported is valid and usable in doubleTwist Player or another media app." How do I verify the songs to allow it to sync to the computer?
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problems with doubleTwist.

What operating system are you using? Windows 8?

Are you using USB or AirSync?

Here is a step by step guide to syncing using doubleTwist 4.0 (available for Windows 7 or Windows 8 only) along with some troubleshoot tips.

http://www.doubletwist.com/help/question/guide-to-syncing

Often a full reset of doubleTwist can resolve many syncing issues.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-and-pc/

If after trying the troubleshooting steps, you are still seeing these sync errors, please send us a debug package from your PC immediately after encountering the errors.

You can do this by holding down SHIFT while right-clicking on the doubleTwist icon in the System Tray and selecting "Send log files…".

Here's a short help page on how to send the debug package.

http://www.doubletwist.com/help/question/doubletwist-sync-debug-mode/#E

Please include this G+ URL in the "Additional Information" section for reference.

https://plus.google.com/u/0/108001295523055555756/posts/Ex73tYiUEre?cfem=1

Thanks,
Henry
Add a comment...