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Monique Farantzos
owner

CloudPlayer  - 
 
Today's CloudPlayer winner is Daniel Whittaker! Submit your contact details at http://goo.gl/forms/vRqEDkAUgk for a chance to win another CloudPlayer unlock code tomorrow and download doubleTwist CloudPlayer from the Play Store: https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
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Nicholas Kosen

Help & Tips  - 
 
I'm having troubles with the doubletwist player on my Droid Turbo 2. On many of my songs when I touch to play them it goes to the now playing screen but doesn't play. It is just stuck at 0:00. All the songs are in mp3 format. I can go into the play music app, the default app that was on the phone, and the same songs that get stuck in DT play just fine. I used the Windows 7 DT to sync my itunes to the phone. Any ideas for a fix?
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Monique Farantzos's profile photo
 
+Nicholas Kosen Could you try our sister app, doubleTwist CloudPlayer, and see if it fixes things for you? https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer We'll be porting the CloudPlayer engine to doubleTwist Classic in the coming months, so give it a try!
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Charles Ferrara

Help & Tips  - 
 
Been using Doubletwist/AirSync for many years. All of a sudden Doubletwist wont open on my PC (running W10). I tried uninstall/reinstall - did not work. Any ideas??
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Henry Kwan's profile photo
 
Hello +Charles Ferrara,

Did you recently upgrade to Windows 10 from Windows 7 or Windows 8?

We've had some reports that in some cases, the Windows 10 upgrade isn't complete and leaves out some needed components. This is only for users who upgrade from Windows 7 or Windows 8 to Windows 10. A clean/fresh Windows 10 installation always includes the needed components.

If the Sync application was already running OK on your Windows 10 system but suddenly stopped working, please try a library reset.

https://www.doubletwist.com/help/question/how-to-reset-the-database-in-doubletwist-sync/

If the library reset doesn't help, please send us a copy of the application log located here:

C:\Users\[YOUR_USERNAME]\Appdata\Local\doubletwist Corporation\doubleTwist Desktop\Log\

For a shortcut to the "doubleTwist Corporation" directory, please paste this into a File Explorer window (this will also work on systems that do not have the view hidden folders option enabled). Then navigate into "doubleTwist Desktop" and then into "Log".

%LOCALAPPDATA%\DOUBLE~1\

Please email to:

support [at] doubletwist.com

Include this G+ URL as reference.

https://plus.google.com/u/0/116491657380956343989/posts/L9JzsJvuN6Q?cfem=1

Thanks,
Henry
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Denise Brooks

General discussion  - 
 
All of my music appears in doubleTwist on my Samsung Galaxy S5, but when I click on the songs they don't play. Solution??
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Henry Kwan's profile photoDenise Brooks's profile photo
6 comments
 
What happens when you try to play a song? Are you getting an error or does the artwork appear but the elapsed time counter not work?  THE ARTWORK APPEARS BUT THE TIME COUNTER DOESN'T WORK

Did you use our Sync app to transfer the songs to your GS5? Or were the songs already on your device?  I USED YOUR APP, THE MUSIC WASN'T ON THE PHONE

Did using the "Scan Local Folder" option in CloudPlayer settings help?  THIS DIDN'T HELP.
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Jack Savage

CloudPlayer  - 
 
Using the app on a Sony Z5 doesn't let me change songs or skip when my phone is locked. Normally there is the option like when you drag the screen down but when locked the option is gone, unlike other apps? Is there a setting I've missed or is this not possible to do when my phone is locked?
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Henry Kwan's profile photoJack Savage's profile photo
2 comments
 
Yeah I reset it and now it appears, no clue what happened. Cheers for the help
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Shwe Yee Win

General discussion  - 
 
Can doubletwist work with one plus two and mac?
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Henry Kwan's profile photo
 
Hello +Shwe Yee Win,

Recent Android devices only have USB MTP mode, which the Mac does not recognize without additional software. In addition, doubleTwist was not designed for USB MTP as it expects USB Mass Storage (MSC) mode.

We are working on additional syncing solutions for the Mac but this will take some time.

In the meantime, you can use AirSync to sync with USB MTP only devices.

Here is a quick start guide to AirSync on the Mac:

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/

Thanks,
Henry
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Dustin Taggart

Ideas & Improvements  - 
 
Doubletwist sync can't find library which is located on Nas storage. I take it you guys take the .itl file and parse it but if we change that location from the itunes default location it make doubletwist sync useless. Allow people with more advance setup to select the library file.
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Henry Kwan's profile photo
 
Hello +Dustin Taggart,

Our application imports from iTunes using the XML file so as long as iTunes is configured to update the XML file, our application should import from iTunes correctly.

https://www.doubletwist.com/help/question/doubletwist-is-not-importing-information-from-itunes-correctly/

Thanks,
Henry
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Rob Michie

doubleTwist Classic Player  - 
 
Has anyone else had issues with windows 10? Upgraded from 8-10 installed double twist and the program will not load at all. Seems to be some kind of issue with upgrade from windows 8-10. Any solutions would be welcome
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Henry Kwan's profile photo
 
Hello +Rob Michie,

Did you send us the log file from your PC?

We've had a few reports of problems with Windows 10 upgrades. The upgraded PCs appear to be missing some needed SQL drivers, which is causing problems for our application. This problem doesn't happen with fresh installs of Windows 10 so it's not a Window 10 issue but a Windows 10 upgrade issue.

Thanks,
Henry
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bob chrisp

General discussion  - 
 
My Motorola G3 updated to Marshmallow today and my iTunes music files disappeared from the Motorola.  I tried to re-sync, but DT does not see the iTunes library.

Bob
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Monique Farantzos's profile photoHenry Kwan's profile photo
4 comments
 
Hello +bob chrisp,

If you need to sync from your PC, please try a library reset.

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

Here's also more information on the SD card in Android 6 Marshmallow.

https://www.doubletwist.com/help/question/sd-cards-in-android-6-marshmallow/

Thanks,
Henry
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Bean Yard

General discussion  - 
 
Getting this, despite not being connected to a PC (as you can see by the lack of icons indicating that in the top left). Seems to have started after the marshmellow update. Getting the app to ignore the optimization does not fix.
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Bean Yard's profile photoHenry Kwan's profile photo
3 comments
 
Hello +Bean Yard,

Thanks for the update.

It's odd that LG decided to not support the new "Internal" SD card option introduced in Marshmallow. I'll have to investigate further.

Thanks,
Henry
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Almyra Ayos

General discussion  - 
 
Is there a way I can download an older version of double twist in my old android 3 tablet. I currently have one android phone paired with the doubletwist on my mac, but my tablet is not recognizing the new dt.... thanks!
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Henry Kwan
moderator

General discussion  - 
 
Hello Twisters!

It's Internet Security Day so Google is celebrating by adding 2GB of storage to your Google Drive account if you complete their Security Checkup for your Google account.

To get the extra 2GB, just login and verify your security settings.

https://security.google.com/settings/security/secureaccount

Thanks,
Henry
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Mick Jennings

doubleTwist Classic Player  - 
 
Downloaded and installed doubletwist (Galaxy S5), Purchased pro license in order to get Airplay (I want to stream music to my Apple TV and I want to access my library on NAS). 

Finally worked out how to play to Apple TV (play a track, bring up the window, click the cast icon). Not intuitive though, maybe I'll get used to it.

What I can't figure out is how to get to my NAS library ? I've enabled UPNP / DLNA.
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Henry Kwan's profile photo
2 comments
 
Hello +Mick Jennings,

I was checking the case database and I came across your email so you don't need to send another email.

Thanks,
Henry

---
FB98172
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Chris Johnson

Help & Tips  - 
 
Double Twist doesn't recognize my android.  Help?
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Monique Farantzos's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Chris Johnson,

What operating system are you using? Windows 10?

Are you using USB or AirSync?

USB MTP syncing is only available on Windows 7, Windows 8, and Windows 10.

Here is a quick start guide to USB syncing.

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-usb-syncing/

Here is a quick start guide to AirSync on Windows 7, Windows 8 and Windows 10.

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-airsync-syncing-play-store/

If you are using Windows XP/Vista or a Mac, you will need to use AirSync.

Here are some quickstart guides to AirSync on XP/Vista and Mac.

http://www.doubletwist.com/help/question/quickstart-for-windows-and-airsync/

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/

Thanks,
Henry
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Bryan Sheffield

doubleTwist Classic Player  - 
 
Hi. In DT, when listening to podcasts, my cars steering wheel controls (fwd,back) cause DT to skip to next/previous show, instead of skipping fwd/backward within the same show. This is usually expected behavior for music, but for podcasts it's quite inconvenient. Would you consider re-mapping this? Or, perhaps making it a setting option for podcasts (and only for podcast - don't want that setting to affect music playback).

My backup podcast player (pocket casts) behaves as described/requested above, but i would prefer to use DT if it could just fix this behavior.

Thx!

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Henry Kwan's profile photoBryan Sheffield's profile photo
2 comments
 
Hi Henry. Great, thanks!
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GRØN IT

General discussion  - 
 
AirPlayRecorder
Hi.
Is there someway to control file naming when using AirPlayRecorder? Right now it saves files as "Artist - Title". I would like it to save files as "Album Track - Title".
/Martin

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Monique Farantzos's profile photo
 
+GRØN IT This is not currently possible but we'll keep it in mind for future development.
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Hundashter

Help & Tips  - 
 
Doubletwist doesn't seen to support the SD card on my phone. What do I do so I can AirSync my music to my SD card?
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Henry Kwan's profile photo
 
Hello +Hundashter,

What device are you using? What version of Android?

Currently our ClassicPlayer app doesn't support the SD card on Android 6 Marshmallow devices when it's formatted as "Portable".

We'll be adding support in the next big update, when we port the playback engine (and other features) from CloudPlayer back to ClassicPlayer.

As a workaround, you can format the SD card as "Internal" if you don't need to swap out SD cards.

Here's a help page with more information.

https://www.doubletwist.com/help/question/sd-cards-in-android-6-marshmallow/

Thanks,
Henry
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Paul Taylor

CloudPlayer  - 
 
Got all of my files on onedrive and can access them all no problems. However the ratings are not included in any of the files. The top rated playlist is also empty. Any ideas?
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Monique Farantzos's profile photoHenry Kwan's profile photo
4 comments
 
Hello +Paul Taylor,

As Monique mentioned, CloudPlayer doesn't currently import ratings metadata from iTunes or the embedded metadata ID3 tags but we're looking into adding support for POPM in the future.

https://en.wikipedia.org/wiki/ID3#ID3v2_rating_tag_issue

Thanks,
Henry

SPIC410
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Luke G Templeton

Help & Tips  - 
 
Just installed doubletwist (not AirSync), on my new Windows 10 machine. When I click on the music tab, it finds 0 playlists and 15 artists. I have many playlists and many more than 15 artists in my iTunes collection. Any ideas what's going on? Thanks!
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Henry Kwan's profile photo
 
Hello,

Our application imports information from iTunes using the iTunes XML file. Please check that your iTunes is updating the XML file.

https://www.doubletwist.com/help/question/doubletwist-is-not-importing-information-from-itunes-correctly/

Thanks,
Henry
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Nancy Best

Help & Tips  - 
 
I just bought doubletwist and airsync, in an effort to get itunes from my windows 10 PC to my Samsung Galaxy s2 tablet.  Itunes did not sync.  How do I get it to sync?  Is Windows 10 suppported for Doubletiwst, or did I just waste a bunch of $$$?  I like what I see- just not what I cant see...
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Henry Kwan's profile photoNancy Best's profile photo
5 comments
 
Hi Henry.  I dont have iTunes match because it costs $25 a year.  Is it necessary to have it to sync iTunes to Doubletwist?
Thanks
Nancy
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