doubleTwist Music Player: Share ideas, tips, get help
See all
Members (3,237)
Henry Kwan's profile photo
Monique Farantzos's profile photo
Adam Jackson's profile photo
Adam Hickey's profile photo
Adam Adray's profile photo
Adam Rechkemmer's profile photo
AM Privat's profile photo
AMOS STLOUIS's profile photo
ANTON Miranda's profile photo
Abu Bakr's profile photo
Adam Ross's profile photo
Adam Baptista's profile photo
Aaron Cunnington's profile photo
Adam Biggs's profile photo
Adamme Kearney's profile photo
Adam Witas's profile photo
Aby Arakkal's profile photo
Aaron Marsden's profile photo
Aaron Siebersma's profile photo
Abbhinav Srivastava's profile photo
Abbi Lyn's profile photo
Adam Gibson's profile photo
Acho Arnold's profile photo
Abraham Cohn's profile photo

Stream

Join this community to post or comment

Rebecca Regnier

Help & Tips  - 
 
DT Support,

I have purchased a MAC key for the AirPlay Software but I no longer have my MacBook and won't be getting one anytime soon.  Is there a way to convert my Mac license to a PC one?
1
Add a comment...

Gary Rubin

General discussion  - 
 
Help?  double Twist successfully syc'd my PC Windows7 iTunes to my android Samsung S5 SD card.  The cell phone plays the music and the SD card memory has been used.  But no files show up in the SD card looking with My Files in the Android.

Any ideas?
1
Henry Kwan's profile photo
 
Hello,

If the songs are playing on the device then the files have been successfully transferred to the device.

Where are you looking for the files? Due to restrictions imposed by Google in Android 4.4, the sync folder location has been relocated to inside the Android folder on the SD card.

Here's a help page with more information on this change imposed by Google.

https://www.doubletwist.com/help/question/what-are-the-changes-to-sd-card-support-in-android-44-kitkat/

Thanks,
Henry
Add a comment...

Greg C

General discussion  - 
 
Is there a download compatible with XP still available?
1
Henry Kwan's profile photo
 
Hello,

Yes, an XP compatible client is still available.

Here's a quick start page for XP and AirSync from the Play Store.

https://www.doubletwist.com/help/question/quickstart-for-windows-and-airsync/

Here's a quick start guide for XP and doubleTwist Pro.

http://www.doubletwist.com/help/question/quickstart-for-windows-xpvista-and-airsync-in-app-purchase/

Thanks,
Henry
Add a comment...

curtis ahu

Help & Tips  - 
 
ive downloaded doubletwist on my pc. However, it wont open. No Error codes or anything, it just doesnt open at all. The cleaner program it suggested is up and running though. 
1
curtis ahu's profile photoHenry Kwan's profile photo
5 comments
 
Hello Curtis,

Were you able to locate the application? The entries contained in it might provide some information on what's causing this problem.

Thanks,
Henry
Add a comment...
 
Having real issues syncing anything.

I thought this app was supposed to be user friendly, I'm certainly not finding it that way YET.

So far I can get my HTC M8 to connect either by USB or Wireless.
But nothing will import over, I keep getting a sync failed message for music and all my photos. I have since uninstalled my official HTC back up tool in-case this was causing the issues and I have also deleted all the 2000+ songs off of the HTC, but yet the app will still say these files are there and will try and sync them until I get the error again, So I uninstalled Double twist from my windows 8 64 bit laptop, put it back in and it still trys to sync something that is not there. why is this happening what am I doing wrong? also I have stored all the music from my phone onto my laptop, but it cant see it using the double twist program, do the files have to be placed into a certain location for it to pick them up? I really am lost with this thought it was going to be easy. I have also spent £10 with all the S/W I hope its not wasted.
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problems with doubleTwist.

Here is a step by step guide to syncing using doubleTwist 4.0 (available for Windows 7 or Windows 8 only) along with some troubleshoot tips.

http://www.doubletwist.com/help/question/guide-to-syncing

If after trying the troubleshooting steps, you are still seeing these sync problems, please send us a debug package from your PC immediately after encountering the errors.

You can do this by holding down SHIFT while right-clicking on the doubleTwist icon in the System Tray and selecting "Send log files…".

Here's a short help page on how to send the debug package.

http://www.doubletwist.com/help/question/doubletwist-sync-debug-mode/#E

Please include this G+ URL in the "Additional Information" section for reference.

https://plus.google.com/u/0/111341850059413331903/posts/A1p1Ky7vfGt?cfem=1

Thanks,
Henry
Add a comment...

Donta Kelly

Help & Tips  - 
 
my app works but it want open up on my pc.
1
Donta Kelly's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

Were you able to get to the application log?

It's possible that the library database got corrupted.

You can try resetting it.

https://www.doubletwist.com/help/question/how-to-reset-the-database-in-doubletwist-sync/

Thanks,
Henry
Add a comment...
 
Can I use magicPlay app for streaming music located onto my android phone(not rooted)  to a Bose soundtouch?
 
Or do I need another app?
1
Henry Kwan's profile photo
 
Hello,

Yes, with either the AirSync or the MagicPlay app installed, Airplay will be activated and you will be able to stream to the Bose SoundTouch over Airplay.

Here's a help page with more information.

https://www.doubletwist.com/help/question/how-do-i-stream-to-apple-tv-2nd-or-3rd-generation-other-airplay-devices-from-my-android-device/

Thanks,
Henry
Add a comment...
 
Successfully loaded all my I-tunes using double twist, no problems!  But for some reason, every time I play a word on Words with Friends....my music starts to play automatically!  Is there a way I can stop this from happening? 
1
Henry Kwan's profile photochemistry tonawanda's profile photo
2 comments
 
Thanks for the info! It's actually kind of amusing...but embarrassing at work....
Add a comment...

Rory K

General discussion  - 
 
Hey i bought the full set of features and airplay worked for a day but now the icon has disappeared from the app. Help would be much appreciated - airplay functionallity was the reason i bought the app :) 
1
Henry Kwan's profile photoRory K's profile photo
2 comments
Rory K
 
Hey I assumed it was the app, my airplay speaker had lost its connection to the network after the last time I connected Doubletwist to it. Hopefully it was a coincidance  - cheers for the fix Henry. 
Add a comment...
 
Hi, I just reinstalled doubletwist on my new phone, but I can't unlock my purchased upgrade of Music Lovers, which I bought  on Jan/16/2012. I'm using the same account  when I purchased Music Lovers. Sorry for my bad english.
1
Henry Kwan's profile photoHumberto “hipoepyon” Hipolito Ayala's profile photo
4 comments
 
Thanks for your quick support, pro version now is working on my phone.
Add a comment...
 
I have been attempting to get double twist to work for 3 months now.....I have a macbook pro....double twist pro downloaded to galaxy 5 as well as to the computer....computer finds phone....music from old library is viewable as well as old playlists, how do I get it to update.  Note: I have deleted and reinstalled a dozen times on both items.  When i open double twist on the computer all it does is keep a spinning wheel by playlists, never updates a thing just spins even when I go to import playlists, nothing changes.  And my screen doesn't look like the example screens with info on the upper right side....that is blank.  I can't use any of the choices above on the left side of the screen such as market, podcasts, etc.
1
Shauna Schneider's profile photoHenry Kwan's profile photo
5 comments
 
Hello,

Yes, you will need to use AirSync on the other device as well.

If you are using the same account on the device, the purchased upgrade should automatically unlock once the Music Player app is installed.

Thanks,
Henry
Add a comment...

About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.
 
OK im getting really irritated with this... 

Device Details:
Samsung Galazy S2 Skyrocket
Carrier: Straight Talk
Storage Location 256 Gb SD card
Android Version 4.4.4
Windows 8.1

Every time i sink my 26206 songs it takes 2 damn days...which sucks butr is understandable.  The issue is after its done syncin i put the sd card in my phone and it says it is now corrupt and has to rebvuild..but nothing happens and i have to reformat the card and start over...ibve had to do this 3 time snow..i jsut wnat my music on the card and for my phone to read it
1
Henry Kwan's profile photoRobert Ahlers's profile photo
2 comments
 
Yes I'm using a USB card reader. I'll try a reinatall
Add a comment...

Charles Wood

General discussion  - 
 
Hi guys,

How can I get access to my Doubletwist podcasts on my Windows computer? There's not a Podcast option.

If that feature isn't currently available, is it planned?

Thanks!
1
Henry Kwan's profile photo
 
Hello,

At this time, podcast episodes are not imported back to the computer.

This feature has been suggested by other users so we are investigating it for the future roadmap.

Feedback like yours helps us to prioritize our future development plans. I've sent your comments on to our product manager.

Thanks,
Henry
Add a comment...
 
Hello,

Hoping someone can help with my syncing troubles. I have a Galaxy S6 and 2014 Macbook Pro. It seems often when I go to sync my music to my phone it will erase all or most of my music during the "preparing to sync" phase. I have approx. 12gb of music and over the course of 30 seconds it will drop it down to 3-4gb, and then begin to sync it all back (over wifi, so very slowly).

Any idea what's going on here?
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problems syncing.

What version of the OSX app are you using? Is it 3.2.0?

http://download.doubletwist.com/mac/doubleTwist.dmg

Have you disabled transcoding for your GS6?

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/#disable

Please try a reset of your library database.

Please try deleting the doubleTwist "Libraries" folder from within the doubleTwist folder.

Here's a help page with screenshots:

http://www.doubletwist.com/help/question/how-to-reset-doubletwist-for-mac-osx/

Thanks,
Henry
Add a comment...

Ry Watts

General discussion  - 
 
I synced all the playlists I chose to from Itunes, many tracks would not come across which I understood, because they where in a format not supported by doubletwist but some of the tracks that synced to my galaxy s5 will not play, it pops up to play  and has track time but does not play,  some play perfectly ....pretty strange...any help would be much apreciated
1
Henry Kwan's profile photo
 
Hello,

What device are you using? What version of Android?

Those symptoms sound like the problem where there is a entry for that file in the library database but the device reports that the file is missing when our app tries to access it.

A few users have reported this issue so the QA/Dev team is investigating.

Please try a library reset.

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

This will rebuild the library database so only valid files should be added to the database.

Thanks,
Henry
Add a comment...

Anton Tenazas

General discussion  - 
 
I also bought the $5 AirSync app not knowing that this functionality was built into the Pro upgrade. I wasn't even given the ability to do a Play Store refund ten minutes after purchase.

It's not a big deal to me but a $5 refund or even a Pro coupon I could share with a friend would be really appreciated. 
1
Henry Kwan's profile photoAnton Tenazas's profile photo
4 comments
 
Gotcha. Okay, that's fine with me. Thanks! 
Add a comment...

Jeff Christensen

Help & Tips  - 
 
I have the paid version, and most recent version of DT.  I just updated to Android LP 5.1 and the manual equalizer for DoubleTwist, sliders do not work.  It does not matter if I select Awesome Player or Nuplayer in the phone divide options.

I can go back to KitKat or Oxygen and they work just fine.

I've uninstalled the app.  No change.  I've cleared the data and cache, no change.

Any suggestions are welcome.

Thank you.
1
Henry Kwan's profile photoJeff Christensen's profile photo
7 comments
 
Henry,

Thank you. I did take a look around for the download line and noted PS would have the update in a few hours.  I will connect into your beta network when my phone receives the beta.  I checked just now and it is not available yet.

Jeff
Add a comment...

Jason Fraley

General discussion  - 
 
Wait, what? I just spent $5 on Airsync, but Doubletwist Pro Upgrade is only $5 and includes the Airsync?

Why didn't I just do that? I want album artwork. Can I undo my airsync decision and just get Pro?
1
Anton Tenazas's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Jason Fraley,

I'm sorry that there was confusion over the upgrade path in our app.

Purchasing AirSync enables a discounted Pro upgrade option in the doubleTwist Store.

Here's a help page with more details.

http://www.doubletwist.com/help/question/guide-to-doubletwist-purchases-upgrades/

Thanks,
Henry
Add a comment...

Richard Dykes

General discussion  - 
 
I seem to have a common problem in that after buying the MagicPlay licence on top of the free android doubleTwist app from google play store the Airplay icon does not appear between the repeat and shuffle icons.  I have tried deinstalling and reinstalling both, as well as advice elsewhere on here to select the doubleTwist store in app for 5 secs.  Nothing seems to bring the button onto the app.  I also now seem to have lost my option to seek a refund on the google play store.  This is on a 2014 Sony Xperia Z1 Compact running Android 4.3 build 14.2.A.1.114.  Any ideas to fix please, or even to get the refund if not possible to work? thanks, Richard.
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problems streaming.

Is the MagicPlay app installed on the device?

https://play.google.com/store/apps/details?id=airplay.android

Once installed, the streaming icon will automatically appear whenever an Airplay device has been detected on the network. Sometimes devices don't announce themselves properly. A reboot can help with this issue.

Here's a help page with some other troubleshooting steps.

https://www.doubletwist.com/help/question/how-do-i-stream-to-apple-tv-2nd-or-3rd-generation-other-airplay-devices-from-my-android-device/#troubleshooting

Thanks,
Henry
Add a comment...
 
Austin local here: trying to sync itunes library w/Windows 64 bit, Galaxy S4, and I am Airsyncing and trying to save to an SD card (not internal storage). Doubletwist desktop version is 4.0.4, Android is running 4.4.2. Followed the "Guide to Syncing using doubleTwist Sync (version 4 for Windows 7 & Windows 8)."

Can send debug log if needed. Syncing is 100% failing (0 songs syncing).
1
Henry Kwan's profile photoJason Fraley's profile photo
4 comments
 
Yeah, the one album is from a local band here and has an .m4p extension.

I will yell at them.
Add a comment...