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Monique Farantzos
owner

CloudPlayer  - 
 
Twisters, the latest version of CloudPlayer is now live on the Play Store and brings full FLAC support, including 24-bit audio, WMA cloud support, a WiFi data switch that turns off cellular data and other bug fixes. Get it while it's hot!

If you're not part of the beta you can get it now from the Play Store: https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
CloudPlayer is a revolutionary music player that puts you in control of you...
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Duncan Batty

Help & Tips  - 
 
Hi. Since upgrading to Win10, I can no longer see doubltwist in the systray. When I try and open from desktop icon, nothing happens. I've tried reinstalling software. When I open task manager, it says doubletwist is enabled in startup. Any help welcome.
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Paul Kuhn

Help & Tips  - 
 
I recently upgraded to windows 10 and my doubletwist sync stopped working. All that happens when I click on the doubletwist icon is that my computer busy circle pops up next to my mouse pointer and then nothing. Tried to reinstall doubletwist sync, but still getting the same problem. The application is also not starting with windows. Please help.
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Duncan Batty's profile photo
 
Got same problem - if you find a solution, please let me know!
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Rebekah Davis

General discussion  - 
 
I'm using DoubleTwist on my S5 and Windows 8.  Here is my problem.  My iTunes library contains songs that are on two different hard drives.  DoubleTwist sync only seems to bring up the ones that are on the internal hard drive.  Is there any way to get it to detect all of my songs?

Also, is there a good way to sync audiobooks from iTunes? I brought one in but the tracks are all out of order even though they're numbered logically, so I'm having to make a playlist for each disc.

Thanks all.
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Sean McCloskey

Help & Tips  - 
 
I have been using doubletwist for 3+ years with the airsync (I think I paid extra for the beta version back then) without any problems.  My hard drive crashed, and I have replaced it and upgraded to Windows 10.  I've installed Doubletwist on the new hard drive, but it's not the same as it was before.  I can not figure out how to sync playlists from itunes to doubletwist to my phone.  Do I really have to pay again for the ability to sync music from iTunes?
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Todd Miller

doubleTwist Classic Player  - 
 
I tried to update my device, and when it updated, my playlist order is all messed up.  I sync with iTunes.  I checked those playlists and they are how I want them, but it seems to come onto my device in complete randomness.  Thoughts? 
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Jeremy Roebuck

General discussion  - 
 
Hi there
I've installed Magicplay as part of the whole Doubletwist bundle on my HTC One M7 running Android 5.0.2

I'm trying to play on a number of Squeezebox players around the house and have the Shairtunes2 plugin installed on my linux based LMS server. IOS devices can see all my players so I'm pretty confident that Shairtunes is working ok

When I try to stream to a player from my phone Doubletwist player can only see one of the players. This is particularly odd as I have another 2 identical players on the network

I've tried various combinations of resetting & rebroadcasting but to no avail

I'd be grateful for any help you can give


Jeremy Roebuck
Scotland
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Henry Kwan's profile photo
 
Hello,

Thanks for the report.

We haven't tested on Airplay emulators like Shairtunes so there could be issues as many emulators are incomplete. I'll ask the QA/Dev team to investigate.

Does this problem also occur with our other media app, CloudPlayer?

https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer&hl=en

Thanks,
Henry
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Laura Scheirer

Help & Tips  - 
 
I downloaded double twist and have all of my music from my phone into the app on the phone. I am trying to sync the music to my windows computer but a majority of the songs will not sync. A message realys, "Please verify on the device that file being imported is valid and usable in doubleTwist Player or another media app." How do I verify the songs to allow it to sync to the computer?
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Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problems with doubleTwist.

What operating system are you using? Windows 8?

Are you using USB or AirSync?

Here is a step by step guide to syncing using doubleTwist 4.0 (available for Windows 7 or Windows 8 only) along with some troubleshoot tips.

http://www.doubletwist.com/help/question/guide-to-syncing

Often a full reset of doubleTwist can resolve many syncing issues.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-and-pc/

If after trying the troubleshooting steps, you are still seeing these sync errors, please send us a debug package from your PC immediately after encountering the errors.

You can do this by holding down SHIFT while right-clicking on the doubleTwist icon in the System Tray and selecting "Send log files…".

Here's a short help page on how to send the debug package.

http://www.doubletwist.com/help/question/doubletwist-sync-debug-mode/#E

Please include this G+ URL in the "Additional Information" section for reference.

https://plus.google.com/u/0/108001295523055555756/posts/Ex73tYiUEre?cfem=1

Thanks,
Henry
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Rod McLennan

Help & Tips  - 
 
Hi, I have a Macbook and Galaxy S5. I have a full library of  27G on my doubletwist app. However, my Macbook HD broke months ago, so the iTunes library it was sync'd too is gone, but the music is still on my doubletwist library on the phone.

I'm wondering if there is a way to sync my phone library to doubletwist on my computer somehow? I could try the cloudplayer through onedrive, but it would be 15G at a time and if I would like to avoid that if I can (not even sure if that would work).
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Henry Kwan's profile photo
 
Hello,

Did you sync to the SD card?

Unfortunately, due to changes introduced in Android 4.4, items on the SD card can not be imported back to the Mac.

What you can do is to use a SD card reader to copy the files from the SD card back to your Mac.

Or you can use Android File Transfer to manually copy files from the GS5 as well.

Thanks,
Henry
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Agnes Kwan

Help & Tips  - 
 
"no podcasts matched your search" - this message shows up regardless of which category I had selected in the podcast directory. Help?
This is the same with the app on my Mac.
I have checked that I've made all the most recent updates...
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Henry Kwan's profile photo
 
Hello,

What version of the Android app are you using? Is it the latest 2.6.2? Which show are you searching for?

I just tried browsing the "Arts" and "Business" categories and it seems to be working fine on ,my Android test devices.

Podcast support on the Mac OSX application has been deprecated so no entries will appear on that platform.

Thanks,
Henry
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Steve W

Help & Tips  - 
 
Is DoubleTwist supposed to work with Windows 10? Since upgrading from Windows 8.1 I have been unable to get Doubletwist to recognize my device (Samsung Galaxy
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A Spahic

Help & Tips  - 
 
can anyone help me? i need to restore my android and don't want to lose my playlists in doubletwist. how would i go about it? appreciate the help.
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Marlon Gomes

General discussion  - 
 
Reverse sync doesnt seem to work. It removed all the songs from a few playlists on itunes. How do I get those entries back?? the songs are seen on the DT playlist but has removed them from itunes.
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Michael Garcia

Help & Tips  - 
 
hi, i just started using doubletwist with my samsung note 4. how come when i sync songs from my pc/itunes to my phone, it always shows up in doubletwist in duplicate.  i.e. when i click on songs in my doubletwist phone.  every song that i've synced/imported appears twice! is there a way to fix this?  using other media players on my phone, there is no duplication shown.
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Abby C

doubleTwist Classic Player  - 
 
Hi! I was wondering how to make doubleTwist the default player on an android device. My phone doesn't seem to detect it as a music player. Is there anyway to set this up on the app's end?

Thanks!
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Joelle A. Godfrey

General discussion  - 
 
I want to use doubleTwist, but I have limited space on my C drive.  My music cannot move there.  Is there a way to set up the app so that any saving it does occurs on my D drive?  I cannot find a settings in the windows version of doubleTwist
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Henry Kwan's profile photo
 
Hello,

Are you using iTunes?

Our app imports information from iTunes so it doesn't matter where the iTunes library is located. As long as the iTunes XML file gets updated properly, our app will be able to sync files from the custom iTunes library location.

Thanks,
Henry
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Derrick Carpenter

doubleTwist Classic Player  - 
 
I purchased Doubletwist and AirSync last week when I purchased a new Note 5.  I was able to get my music to sync and play for a day.  Now when I try to open either Doubletwist or Airsync it opens for about a second and then closes the app.  How do I get it stay open?
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Henry Kwan's profile photo
 
Hello +Derrick Carpenter,

I'm sorry that you're experiencing problems with our app.

We haven't had this issue reported before. Have you tried reinstalling our app?

Does this same issue occur with our other media app, CloudPlayer?

https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer

Thanks,
Henry
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Steven Rodriguez

General discussion  - 
 
Hi, I have an Android TV Box which has an external SD card slot.  The OS and pretty much every other app is able to see and access the external SD, however doubletwist does not.  When I go the settings screen to try and change the library location to the external SD (as I do on my nexus phone) the setting for choosing the storage device is missing entirely.
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Henry Kwan's profile photoSteven Rodriguez's profile photo
4 comments
 
Thanks, I really hope there is a work around.  From my previous experience, if it can't be fixed it will be terrible because although DT will be able to scan and media on the card, when I try to do an AirSync it is going to save the new music to the internal sd instead of the external sd and that is a big problem because it only has 4GB internal memory and of that less than 1GB is free.
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Eddy Modave

Help & Tips  - 
 
I can use double twist on my pc over linux distrib ... ?
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Henry Kwan's profile photo
 
Hello,

Thanks for your interest in doubleTwist.

We have not validated doubleTwist Sync in Wine or any other Windows emulation/compatibility applications. All of our validation is done on regular Windows test machines.

Thanks,
Henry
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Jim Douglas

doubleTwist Classic Player  - 
 
iTunes Podcasts synch to Android phone as Albums...

I manage my podcasts via my PC and synch DT on my Android phone for play.  I recently upgraded DT and now use iTunes exclusively (vs. the legacy version of DT) to manage my podcasts.  After my initial synch from iTunes, all of my podcasts appeared as Albums on my Android phone and continue to synch as Albums.  My phone's Podcast directory is empty and the phone's Music directory contains the podcasts as albums.  I have rebuilt the index but the index but the albums remain.  Any insights will be appreciated.
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Henry Kwan's profile photoJim Douglas's profile photo
2 comments
 
Thanks
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