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Monique Farantzos
owner

doubleTwist Classic Player  - 
 
Twisters, today we released the new doubleTwist Classic alpha! The app was completely rebuilt from the ground up: delicious material design UI, lossless support, more powerful EQ and fixes the SD card sync issue experienced by some users on Marshmallow. IMPORTANT: This alpha does NOT include podcasts, UPnP/DLNA & AirPlay video, which will be added in the coming months. If you're using any of the missing features, do NOT upgrade to this release.

Use this link to opt into the alpha: https://play.google.com/apps/testing/com.doubleTwist.androidPlayer
6
Tony Wood's profile photo
13 comments
 
When I try to add device it seems like the pop up where I enter IP address freezes after I click add device

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Adam Moskowitz

doubleTwist Classic Player  - 
 
Anybody know when we will get access to folders and Airsync in the same App?
1
Henry Kwan's profile photo
 
Hello +Adam Moskowitz,

Are you referring to the "Folders" option in CloudPlayer?

That has been ported to the alpha version of ClassicPlayer.

We are in the process of updating the ClassicPlayer app by adding brand new features like material design UI, a new playback engine to include lossless support, and a more powerful EQ. The first alpha version is now available so you may want to try this update to see if the same problem persists.

IMPORTANT: This alpha does NOT include podcasts, UPnP/DLNA & AirPlay video, which will be added in the coming months. If you're using any of the missing features, do NOT upgrade to this release.

Use this link to opt into the alpha (Google login required):

https://play.google.com/apps/testing/com.doubleTwist.androidPlayer

Thanks,
Henry

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Dave H

doubleTwist Classic Player  - 
 
Um... sync got unknown errors for all songs... why? Clicking red question mark on error goes to blank webpage. http://www.doubletwist.com/help/question/019
1
Henry Kwan's profile photo
 
Hello +Dave H,

We're sorry that you're experiencing problems syncing. The website was down momentarily but it's now back up.

As for the sync errors, what device are you using? What version of Android? Are you using USB or AirSync? If USB, are you able to copy a file to the device using Windows File Explorer?

Do the same errors occur after rebooting your device and PC?

If the same errors are happening after a reboot, please send us a debug package from your PC by holding down SHIFT while right-clicking on the doubleTwist icon in the System Tray and selecting "Send log files…".

Here's a short help page on how to send the debug package.

http://www.doubletwist.com/help/question/doubletwist-sync-debug-mode/#E

Please include this Google+ URL in the "Additional Information" section for reference.

https://plus.google.com/u/0/107970271799558309299/posts/EP7q8WbFATA?cfem=1

Thanks,
Henry

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Todd S

CloudPlayer  - 
 
Hi, I have Cloud Player Premium. Is there a way to store my library's metadata on the SD card? I have a large library, and the app's footprint is huge on my internal storage. Thanks.

Todd
1
Henry Kwan's profile photoTodd S's profile photo
4 comments
Todd S
 
Ah, I didn't know that. Thanks for clearing that up. I checked the file structure, and it's working like it's supposed to--I just didn't know how it was supposed to work.

Best,
Todd
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Gary Wong

CloudPlayer  - 
 
Hi there, I purchased the Premium Cloud Player and can't seem to access music stored in my Google Drive. In the settings menu it gives me the option to link my Google account (and the correct account is listed) but when I click "OK" nothing happens. And there also doesn't seem to be the option to "Scan Cloud Storage" that others have mentioned. Any advice?
1
Rajesh Sankaran's profile photoHenry Kwan's profile photo
3 comments
 
Hello +Gary Wong,

As Monique mentioned, it's possible that the access token for Google Drive has expired and a new one needs to be generated. When this happens, a notification is generated so another login can be done. But if you block notifications for our app or for Google Play Services, this notification can be missed.

If you aren't blocking notifications and this problem persists after reinstalling our app, please send us a log file from your device.

1. Verify the problem is persisting even after a reinstall.
2. Then immediately go into CloudPlayer Settings.
3. Scroll down to select "Send Log Files" and tap "OK".
4. Enter "DT Issue 20160919b" in the description text and tap "Send Logs" to email the logs to us.

Thanks,
Henry

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Rene Krüger

General discussion  - 
 
Reverse syncing under OSX?

Hello,

is it possible to sync the changes from Android back to iTunes when using an Mac?


Thanks
1
Rene Krüger 's profile photoHenry Kwan's profile photo
3 comments
 
Hello +Rene Krüger,

Please send an email to:

support [at] doubletwist.com

Include this G+ URL for reference.

https://plus.google.com/u/0/102495542038082575925/posts/hCuamewqhWS?cfem=1

Thanks,
Henry

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JOE MONTI

General discussion  - 
 
ITunes says that Versions above 12.2 don't use .xml files.
anymore Will this change the performance of doubletwist.
1
Henry Kwan's profile photo
 
Hello +JOE MONTI,

You can still enable XML files in iTunes Preferences.

https://www.doubletwist.com/help/question/doubletwist-is-not-importing-information-from-itunes-correctly/

Thanks,
Henry

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Nathan Jones

doubleTwist Classic Player  - 
 
I recently purchased a nexus 6p and am having trouble downloading new podcast episodes. The problem is the touch recognition for the download button is masked by the touch recognition for the list slider. Every time i try to download a podcast I go halfway down the page. I took off the protective case and tried on the bare glass but had the same problem . I also tried with the smallest capacitive device I could find but same problem. In landscape mode I was able to actually download but it was still finicky. Was wondering if anyone else has this problem on nexus phones?
1
Nathan Jones's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

No need to apologize! We welcome and appreciate all feedback.

I'll try and keep everyone up to date on the progress of the new update so we can get comments on the new UI.

Thanks,
Henry

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Wallace Wade

General discussion  - 
 
interesting question: Cloud and doubleTwist were working fine(on win 8 box) until I bought Dell Win 10 all in one. Moved Itunes to it and now won't sync with Android phone (LG G3). Have reinstalled both apps and Itunes software to no avail. Only wants to save to Win Media files. Anyone else having this issue?
1
Henry Kwan's profile photo
 
Hello +Wallace Wade,

I'm sorry that you're experiencing problems syncing but I'm not sure I understand the problem report.

Are you using USB or AirSync? Are you getting an error when you try to sync?

Here is a step by step guide to syncing along with some troubleshoot tips. Please let us know at which step you are encountering problems and what the error message is.

http://www.doubletwist.com/help/question/guide-to-syncing

A detailed description of the issue you are facing is the most valuable information for us - the better we understand the issue the better we’re able to help!

Thanks,
Henry

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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Jonty Yamisha

General discussion  - 
 
I paid for your app on my Samsung, and I tried to get it to sync on my Windows 7 Lenovo and my Windows 10 Lenovo, but nothing is working.

When I go to sync, I get this message: No music was found on your system. Import music to iTunes or Windows Media Player to sync.

I read your how-to files, but nothing seems to be working. My iTunes Library file is in a standard location (on Windows 10, This PC / Music / iTunes / iTunes Library). I've searched for another file by that name, and I come up with nothing.

What should I try next? 
1
Henry Kwan's profile photo
 
Hello +Jonty Yamisha,

I'm sorry that you're experiencing problems with import from iTunes.

Please check if your iTunes is configured to generate the iTunes XML file as our app uses the XML file to import information from iTunes.

https://www.doubletwist.com/help/question/doubletwist-is-not-importing-information-from-itunes-correctly/

You can also try this.

1. Please quit iTunes and the doubleTwist Sync application.

https://www.doubletwist.com/help/question/guide-to-doubletwist-sync/#F

2. Search for all iTunes XML files on your system. The filename should be:

iTunes Music Library.xml

or

iTunes Library.xml

3. Please rename or remove all copies found.

* NOTE: Do not touch the "iTunes Library.itl" file as this is the actual iTunes library database. *

4. After renaming/removing the XML file, please launch iTunes. Go into the Preferences -> Advanced section. Make sure that "Share iTunes Library XML with other applications" is enabled. If it is enabled, try toggling it from on to off and then back to on to force the XML file to be created/updated.

5. A new "iTunes Music Library.xml" file should now be created.

6. Reset your doubleTwist library database.

https://www.doubletwist.com/help/question/how-to-reset-the-database-in-doubletwist-sync/

7. Now launch the doubleTwist Sync application and all of your iTunes songs and playlists should now be seen correctly.

Thanks,
Henry





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Alex Nosky

doubleTwist Classic Player  - 
 
I am very frustrated. I have one playlist I would like to sync to my device. That playlist has 682 songs. I cannot figure out how to send an error report so you can look my issue. it says 0 out of 145 were imported, Added 0 out of 145 songs, and removed 0 out of 300 songs. It does not even recognize the amount of songs in my playlist, and out of those 682 songs not one was synced, Please help 
1
Alex Nosky's profile photo
7 comments
 
Any idea how long it may take to resolve the bug? I know it's probably very convoluted but I miss having music on my device lol
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mal abar

General discussion  - 
 
I just downloaded the app on my Note 4 and Mac with OS X 10.11.6. Connected the USB cable between my Mac and Phone. Now what do I to transfer some music from my iTunes library?
1
mal abar's profile photoHenry Kwan's profile photo
2 comments
 
Hello +mal abar,

Thanks for your interest in doubleTwist.

Recent Android devices only have USB MTP mode, which the Mac does not recognize without additional software. In addition, doubleTwist was not designed for USB MTP as it expects USB Mass Storage (MSC) mode.

We are working on additional syncing solutions for the Mac but this will take some time.

In the meantime, you can use AirSync to sync with USB MTP only devices.

Here is a quick start guide to AirSync on the Mac:

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/

Thanks,
Henry

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Ricardo Moreira

CloudPlayer  - 
 
Hello, I'm using CloudPlayer and today I opened up my app and found that all the artwork for my albums is gone.

All the new albums that it finds when scanning have their artwork added. But it won't rescan the old ones to re-add them. Do I need to delete my entire library for it to happen..?
1
Ricardo Moreira's profile photoHenry Kwan's profile photo
8 comments
 
Hello,

Thanks for the update.

Unfortunately there's no easy way to force a rescan of the artwork. The only way would be to reset the database via the "Reset CloudPlayer" option.

I'll ask the QA/Dev to investigate if there's a way to protect the artwork folder so that other apps won't be able to remove files.

Thanks,
Henry

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Gianfranco

Help & Tips  - 
 
Since I've been having problems with syncing playlists, I thought about clearing the app and redownloading it on my phone. I did this but now it says I didn't pay for airsync! I'm using the same account I was before and I have proof of payment but now I can't even use the feature I paid for.

I bought air sync before moving to the new beta app so I'm assuming it's not recognizing the purchase because of that but I'd like to have the feature restored to my account or at least get my money back.

I bought pro for $8.99 through the app on the old app
1
Henry Kwan's profile photoGianfranco's profile photo
2 comments
 
My issue with the playlist syncing is the following:

I used airsync with about 200 songs across 6 playlists. All songs successfully transfer to the device but only about 80 of them go into playlists. The rest of the songs are still on my device but not in any playlist. This is frustrating as my playlists are incomplete and missing half the songs, even though all the songs have been added to my phone. There doesn't seem to be any discernible pattern to any of it. I can still play all my music, but my specific playlists are missing many songs.

Once my airsync has been restored, I will attempt to troubleshoot the issue using the link you provided. If this does not work, I will contact support with my debug data.
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Alexandre Parent

Help & Tips  - 
 
Hi there! I've been using DoubleTwist for a while now to sync my iTunes library with my Moto G phone, and it has been working really great... but today when I try connecting my phone via USB, the application won't detect it. It shows up as my connected devices on my computer, but it's like doubleTwist doesn't pick it up. I've checked the log files in the app's AppData folder, and I get this.

=============================================================================================
MESSAGE: 09/18/2016 22:59:45: Adapter for XT1040: 45fcc54c-3541-4b87-b5f4-685d1153931a
=============================================================================================
WARNING: 09/18/2016 22:59:45: XT1040: ignoring hidden storage (TA06605FLF)
=============================================================================================

Any clue what may be causing this? I'm kind of in the dark here.

1
Henry Kwan's profile photoAlexandre Parent's profile photo
7 comments
 
It looks like toggling the "Storage" option fixed the issue! DoubleTwist sync managed to properly detect my SD card and now I can sync my files again. Thanks a lot for the support! 
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Danni Lange

General discussion  - 
 
Hi there,

I recently went from IOS to Android. My phone is an OnePlus 3 (A3003) with Android-version 6.0.1.

Have been used to stream my music from my iPhone to my Airport Express with great success and no problems at all.

So when Android came into my life I bought doubleTwist and AirSync and hoped it would work just as fine. But did I get disappointed? Yes, big time.

doubleTwist just don’t want to work. The WiFi-like “Airplay” icon hardly ever appears. Once in a while it shows up out of the blue and I’m able to stream music to my Airport Express. However for some reason MagicPlay shows 2 Airport Express units, despite I only have one. Both of them can stream to my Airport Express.

However out of the blue the WiFi-like “Airplay” icon disappears (also while music is playing and it keeps playing), but the next time I want to use doubleTwist the WIFI-like “Airplay” icon is still gone and I’m not able to start streaming, because the icon is missing. That's how it is most of the time.

Restarting my phone, the Airport Express, my network etc. does not help at all. When turning on my old iPhone it finds the Airport Express at once.

I have followed every suggestion on: https://www.doubletwist.com/help/question/how-do-i-stream-to-apple-tv-2nd-or-3rd-generation-other-airplay-devices-from-my-android-device/

but not been able to solve the problem. Also tried the ZeroConf Browser and Bonjour Browser where my Airport Express shows up fine and only one time.

I have tried to download the trail version of CloudPlayer and here it works fine. The streaming icon is there all the time and it works.

But now where I have bought doubleTwist I want that software to work.

Any suggestions?

Thanks in advance.


1
Danni Lange's profile photoHenry Kwan's profile photo
4 comments
 
Hello +Danni Lange,

Thanks for the extensive feedback.

1. I've reproduce this problem so I will create a ticket to have the QA/Dev team investigate further.

2. Gapless playback isn't currently supported but it's been a popular request so it's something that we're planning to implement in a future release.

3. I haven't seen this issue during testing but I will try to reproduce. This may be resolved when we implement gapless playback.

4. This is usually an indication of networking issues. Are you using a 5Ghz WiFi network? We've found that 5Ghz is much better as there are more channels than 2.4Ghz and is less prone to interference.

5. I haven't seen this issue but I will try to reproduce.

6. You can swipe down to expand the notification controls. We'll be looking into updating the notification controls in a future update.

Thanks,
Henry

---
SPIC492

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glmoore001

General discussion  - 
 
My Galaxy 5 w/ Double Twist was playing fine, then one day the next song didnt play. Have uninstalled and reinstalled but progress meter stays at zero when showing "Play". I can force progress forward with slider but, but it will not move, and there is no sound in "Play". It is the same as when an album reaches the end and it turns off.
Any good ideas?
2
Henry Kwan's profile photoglmoore001's profile photo
3 comments
 
Thank you ... that fixed the problem!
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Rene Krüger

General discussion  - 
 
Evertytime fullupdate :(

double twist works good so far.
but every time I'm doing an sync from iTunes to my Android it copy every single file again.
Thats a mess, because my music folder in iTunes is around 100G.

Do I something wrong?
Is there any chance to sync just the changes (Like iTunes to iOS works)?


Thanks!
1
Henry Kwan's profile photoRene Krüger 's profile photo
4 comments
 
I tried that before and I think it solved the issue. Thanks
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JOE MONTI

General discussion  - 
 
When I sync the only sync is the full music library. Playlists are not transferred. Tutorial says to make sure the .xml file has a current "modified" date. I cannot get the date to change. Date modified is 2 years old. I have toggled several times and rebooted the system. Running windows 10. I have used IE and Edge to try changing modified date. I haven't tried Chrome yet. 
1
Henry Kwan's profile photo
 
Hello,

Please try this.

1. Please quit iTunes and the doubleTwist Sync application.

https://www.doubletwist.com/help/question/guide-to-doubletwist-sync/#F

2. Search for all iTunes XML files on your system. The filename should be:

iTunes Music Library.xml

or

iTunes Library.xml

3. Please rename or remove all copies found.

* NOTE: Do not touch the "iTunes Library.itl" file as this is the actual iTunes library database. *

4. After renaming/removing the XML file, please launch iTunes. Go into the Preferences -> Advanced section. Make sure that "Share iTunes Library XML with other applications" is enabled. If it is enabled, try toggling it from on to off and then back to on to force the XML file to be created/updated.

5. A new "iTunes Music Library.xml" file should now be created.

6. Reset your doubleTwist library database.

https://www.doubletwist.com/help/question/how-to-reset-the-database-in-doubletwist-sync/

7. Now launch the doubleTwist Sync application and all of your iTunes playlists should now be seen correctly.

Thanks,
Henry

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Dr. Matthew Hertert

General discussion  - 
 
Is there any way to automate importing photos into Apple Photo from the doubleTwist app? Code or a plugin or a setting I haven't found yet? Newly converted from iPhone to Moto and am really grateful for doubleTwist, thanks.
1
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