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Henry Kwan
moderator

General discussion  - 
 
Hello everyone,

Just wanted to let everyone know that a beta version of doubleTwist with support for USB MTP syncing to an Android 4.4 (KitKat) device’s SD card in the Windows 7 and Window 8 environment is now available for testing.

If you would like to try this beta, please join the Google+ doubleTwist community:

https://plus.google.com/communities/114410062688956839568

Since this is a limited-access community, the request will have to be processed.

Once you've been accepted, please visit this Google Play page and click on "Become a tester".

https://play.google.com/apps/testing/com.doubleTwist.androidPlayer

Then visit this G+ topic for more information.

https://plus.google.com/103771528747781294589/posts/GTLtcKQmHFS

Thanks,
Henry

P.S. The original message is reproduced below.

===== Update #2 =====

Here's an update on the Android 4.4 KitKat SD card issue.

The QA/Dev team has produced an early beta with KitKat SD card sync support. Currently only AirSync on the PC release is functional but the team is working hard on fixing USB MTP syncing and Mac support.

If you would like to try this release of the PC and Android beta, please send us an email at:

support [at] doubletwist.com

Include this G+ URL as reference.

plus.google.com/103771528747781294589/posts/eNnsTDteHb6

We are also in the process of sending out emails to folks who have contacted us about syncing problems.  So if you have a case number, you should receive an email shortly.

Thanks,
Henry

P.S. The original message is reproduced below.

===== Original Message =====

Just wanted to let everyone know about an issue with Android 4.4 (KitKat) and SD cards.

With 4.4, Google changed the write permissions for the SD card so that instead of full control, apps can only write to a very limited directory path.

What this means is that doubleTwist Music Player will try to write to the SD card normally but because of the changes made by Google in Android 4.4, the write fails. This results in a SD card error message. You can leave the "Storage:" switch as "Internal" and any music files on the SD card will be scanned by the Android Media Scanner. doubleTwist Player will then import this information into the library database and you will be able to play the files inside doubleTwist Player.

The QA/Dev team is investigating ways to work around this Google imposed limitation on SD cards.

Here are some developer protests on this strange decision by Google to severely limit SD cards.

https://plus.google.com/+TodLiebeck/posts/gjnmuaDM8sn

https://code.google.com/p/android/issues/detail?id=65974

Thanks,
Henry

===== Original Message =====
5
1
Lenard Lynch's profile photoEric Nerenberg's profile photoHenry Kwan's profile photo
25 comments
 
Great to hear. Please keep us updated on the progress. I'm pulling the trigger on the Galaxy S5 w/ KitKat as soon as you give us the all clear.
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Samsung Galaxy S4 running CyanogenMod 11 (11.0-installerXNPQ09O).
Whenever AirSync is active, the phones display is on.  Turning off the display simply causes the display to turn back on.  Any advice or options to resolve this?  
1
Henry Kwan's profile photo
 
Hello,

Currently a wake lock is generated during AirSync as we have found that some devices throttle the WiFi when the screen is off. Some users have requested a toggle for this as not all devices throttle. A ticket has been created for this. I've added your message to the ticket.

Thanks,
Henry
---
MRTWO-1410
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I have a Samsung S3 and an iMac.  I have purchased DT AirSync for S3 and downloaded DT on iMac.   At first DT synched to my iTunes library and loaded all 6092 songs in the dt library..  I synched playlists to my S3, bc I have too much music and can't fit it all on my S3 (16G).  2 problems, I have almost all duplicates. 2ndly, the music is on my phone (can't tell how many songs, no song count) but does not show on dt under my device on iMac.  On device on dt on imac shows 134 songs, 10 minutes ago it showed 432 songs.  I am manually adding music from the dt library on mac and drag/dropping to phone.  Need dups off phone.  Would like to see all music on my device thru dt.  What selections do I make to synch itues library to dt on iMac?  What is the best way to synch to device, without loading entire 6092 song library? Not a pro at all this so need simple step by step.
1
Henry Kwan's profile photo
 
Hello,

Did you switch storage locations in doubleTwist?

http://www.doubletwist.com/help/question/how-do-i-switch-from-internal-storage-to-sd-card/

If you switched storage locates and did not delete the files in the old location, that may explain why duplicates are appearing.

Here's a help page on duplicates.

http://www.doubletwist.com/help/question/how-do-i-get-rid-of-duplicates-in-the-doubletwist-player-for-android-library-database/

If you do not want to sync all items to your GS3, you can switch from syncing "All Music" to only selected playlists. Then when you next perform a sync, only the music contained in those playlists will be transferred to your device.

Also, if you want to review what music is on your device, you can click on the small triangle next to the device to expand the section. Then click on "Music" and a listing will appear.

Thanks,
Henry
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Edditoria Han

Ideas & Improvements  - 
 
I'd share the following issue during I use doubleTwist:

1. Missing items in iTunes playlist (see image 1)
2. Smart Playlist in doubleTwist doesn't get iTunes items (see image 2)
3. Music Library is empty after I open doubleTwist (see image 3)
4. I really want 2-way sync of rating between iTunes and doubleTwist
5. The volume control button is not align with the control bar. It hurts my eyes :-p (and yes, it is an issue, not a suggestion)
6. It consumes much more battery, comparing to iTunes (Mac) and Google Music (Android)
7. Suggestion: Able to view by albums with album cover.

Anyway, I've bought Pro yesterday.
Hope that I can sync my stuff without pain.

Please don't let me down :)
Happy coding!
1
Henry Kwan's profile photoDakota Weatherhead's profile photo
4 comments
 
Should no longer be an actual media player version available, unless it hasn't changed for MAC. 
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Deborah Shepherd

Help & Tips  - 
 
I have a Galaxy Tab 2, running Jellybean. I am new to DoubleTwist; I have music on both Amazon MP3 & Google Play, and was hoping DoubleTwist would consolidate all my songs. (Neither Google nor Amazon apps let me play all my music.) But DoubleTwist doesn't show all my songs either. It also doesn't detect the 2 movies stored on my device. Can anyone help me understand what I'm doing wrong? I'm afraid to create DoubleTwist playlists, because I don't know if that will create multiple copies of each song.
1
Henry Kwan's profile photo
 
Hello,

Here's a help page on how doubleTwist recognizes songs on the device.

http://www.doubletwist.com/help/question/how-does-doubletwist-music-player-locate-media-files/

Unfortunately, unlike Amazon, Google Play Music stores it's music files inside it's own app folder so that no other apps can access them. Here's more information on this problem.

http://www.doubletwist.com/help/question/can-doubletwist-music-player-import-from-google-play-music/

I'm not sure I understand your question about playlists though. What are you trying to do? And what problems are you experiencing? Please provide some reproduction steps if possible.

Thanks,
Henry
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Adam Baptista

Help & Tips  - 
 
Why is double twist REMOVING SONGS from my device after uploading to my PC via air twist? I managed to save half of my tenacious d album when I noticed what it was doing. But this app removed about 3 GB of songs from my phone and I have no idea how to get them back. Again, I was UPLOADING songs from my device and this wretched app saw fit to go into my device and started deleting songs (perhaps because it didn't like them?). Not what I had in mind. Is your organization run by some kind of malicious hacker? Please advise. I'm coming back here to complain every day until my music is restored.
1
Adam Baptista's profile photoHenry Kwan's profile photo
4 comments
 
The songs had been on my PC app, but I deleted them all and re-synched to upload the entire library from my phone (which I had cleaned up). I have no doubt the songs in question had been synched before. Again, put an "accept/cancel" subscreen up before the app does any creative editing and the problem is solved. Pretty basic, folks.
Meanwhile, the hunt for new iterations of my missing songs continues.
Again,  thanks for your response. Get a phone number like and start acting like REAL company,
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Anders Pedersen

Help & Tips  - 
 
Hi!
I've used the doubletwist player to stream movies to ps3 and xbox with great sucsess. Now I'm wondering if a Samsung smart tv can stream content from my doubletwist player?
Having some problems with doing this, so would be very happy if somebody could help me.
1
Henry Kwan's profile photo
 
Hello,

We have not tested any Smart TVs with AirTwist (UPnP/DLNA) yet. Which model Samsung do you have?

What problems are you having? Do you know what type UPnP/DLNA support this Samsung TV offers?

Are you able to see the Samsung TV when you use a UPnP browser utility on your Android device?

http://www.doubletwist.com/help/question/how-do-i-stream-to-xbox-360-or-playstation-3-from-my-android-device/

Thanks,
Henry
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Gaurav Seth

Help & Tips  - 
 
Hi,

Just downloaded the new downloaded the new double twist for Windows to sync with my android. The app was working fine and then suddenly it is crashing always on boot. I tried to uninstall and re-install but still crashes on startup.

Problem signature:
  Problem Event Name: CLR20r3
  Problem Signature 01: doubletwist.light.exe
  Problem Signature 02: 4.0.3.19517
  Problem Signature 03: 52fc0421
  Problem Signature 04: mscorlib
  Problem Signature 05: 4.0.30319.18444
  Problem Signature 06: 52717edc
  Problem Signature 07: 4445
  Problem Signature 08: a7
  Problem Signature 09: System.IO.EndOfStreamException
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 16393
  Additional Information 1: 0a9e
  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional Information 3: 0a9e
  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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Henry Kwan's profile photoGaurav Seth's profile photo
3 comments
 
Hello,

Thanks for the log files. The error entries are very strange. A ticket has been created to have the QA/Dev team investigate further.

Thanks,
Henry
---
COR-574
FB76647
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Matthew Ross

Help & Tips  - 
 
Hello, I was wondering if doubletwist supports compression when syncing with a mobile device. Whilst my iTunes library isn't huge, to sync with my iPod nano 6th gen, I already have to use iTunes' "convert" feature to fit it onto the 16GB memory. If doubletwist also converts or compresses files, I could conceivably fit it all onto an SD card in my phone, but I was wondering how this is managed and if this was complicated by Android's recent changes to SD card management by apps. Basically, I'd like to use doubletwist on my Windows 7 laptop to sync with an Android device, but I am concerned about the mobile device memory not  being large enough, and there being complications with using an SD card instead. Any help appreciated.
1
Henry Kwan's profile photo
 
Hello,

Thanks for the feedback, we appreciate it.

At this time, there is no way to forced transcode/conversion. This is automatically triggered by the device adapter profile being used. Users have requested this option so it's something that the Dev team is investigating for the future.

Feedback like yours helps us to prioritize our future development plans. I've sent your comments on to our product manager.

Thanks,
Henry
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Marissa Mark

Help & Tips  - 
 
I purchased AirSync through the doubleTwist application on my Android and despite everything I try, it recognizes the songs then reports that the sync failed. This was supposed to be as easy as syncing an ipod to iTunes.  I'm requesting a refund, not because I don't believe in your product or brand, but because I would rather avoid the learning curve of yet another new system. I doubt I'll even use my phone for music -- I'm more of a customization/launcher/icons person anyway. I'd prefer to spend my time in that area. Please reimburse my $4.99!
1
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.
San Francisco

Stuy308

General discussion  - 
 
Hey doubleTwist,
        I just made the iOS to Android switch for the Galaxy S5 and so far everything is perfect except for a feature on the doubleTwist app. I REALLY need the tracklist info in my podcasts back from iTunes. Specifically, I need the tracklist info displayed during play and to be able to use the track forward button to switch between chapters with one podcast.

That would literally make this app perfect.

No joke.

It would beat Spotify on "app time spent" if this is accomplished.

Thank you so much!
Elvin
1
Stuy308's profile photoHenry Kwan's profile photo
3 comments
Stuy308
 
Thanks Henry,
         This experience goes a long way in my opinion of this app and Google in general.

Feels good to be heard.

Have a good one!

-Elvin
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I have a Galaxy S4 and I'm using Windows 8.1, When I try to sync my iTunes playlist, the syncing runs fine through the first little bit of the playlist but stops when an album from the playlist is done (I have a few albums on the playlist). It freezes up. Any suggestions? I try to cancel it too and the program just sits there.
1
Henry Kwan's profile photo
 
Hello,

Sorry that you're having problems syncing.

If you look in the app log, do you see any entries after it hangs?

http://www.doubletwist.com/help/question/doubletwist-sync-debug-mode/#C

Thanks,
Henry
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Hello, I have just moved from iPhone to Samsung Galaxy S5 and am working to set up music syncing from my Mac's iTunes library. DoubleTwist recognises the music in the library fine and the app is installed correctly etc but when I try to actually copy the files to the S5, it tells me it cannot find any of the files.

My iTunes library is on a network drive and I'm guessing this is the problem, but I am not sure how to fix it. Is there an option in doubleTwist to allow for locating libraries in non-standard places? If not, there should be!

Also, for a future version could you please add the ability to sync iPhoto events – one of the best things I had on the iPhone was the ability to keep the last 6 months of events loaded on my phone on an ongoing basis.

Thank you for your hard work!
1
Henry Kwan's profile photo
 
Hello,

What type of network device are you using?

doubleTwist imports from the iTunes XML file so as long as the XML file has the entry correct in the XML file, doubleTwist should be able to access the file.

For example, here's the location value for a Beatles track stored on a SMB file share on my test Mac.

<key>Location</key><string>file://localhost/Volumes/share/Support/Media/Audio_(No_Artwork)/The%20Beatles%20-%20Yellow%20Submarine/06%20-%20%20All%20You%20Need%20Is%20Love.mp3</string>

You can right-click on an entry and then select "Show in Finder" to see where doubleTwist thinks the file should be.

You can also add other locations for scanning to doubleTwist by going into Preferences and then the Library tab. Click on the "+" under "Monitor and add media from the following folders" to add more paths.

Thanks for the suggestion on improved iPhoto support. More iPhoto import options have been requested by other users so the product manager and design team is investigating for the future roadmap.

Thanks,
Henry
Add a comment...
 
I have a Galaxy S4 and I know I bought doubletwist pro some time ago.  The problem is when I re-installed it on my phone it isn't telling me I have pro anymore and won't let me change the default screen from "albums" to "playlists", which is very frustrating.  I've tried uninstalling and reinstalling as well as the 'add features' button but it isn't recognizing that I've purchased the upgrade.  Can you help?
1
Henry Kwan's profile photo
 
Hello,

Did you try reinstalling the app?

http://www.doubletwist.com/help/question/how-do-i-reinstall-music-lover-podcasts-or-doubletwist-pro-without-being-charged-again/

I tried looking in the Google database but I could not find any entries for "Luke Andrew". Perhaps you used another name or account?

Please send us a copy of your Google Play receipt to:

support [at] doubletwist.com

Include this G+ topic as reference.

plus.google.com/103166546853601267856/posts/FTnfsZ2mB6V?cfem=1

We can then look up why Pro might not be unlocking.

Thanks,
Henry
Add a comment...

Trevor Dean

Help & Tips  - 
 
On doubletwist for android I would like to be able to view by genre-artist-album sorted alphabetically. Is this possible? Currently it goes genre-all songs in genre listed alphabetically.
1
Trevor Dean's profile photoHenry Kwan's profile photo
2 comments
 
Ok. This feature plus being able to create auto or smart playlists in the app would make it the best out there.
Add a comment...
 
Is it supposed to take ages for your iTunes to be put into double twist cos I got it yesterday and it hasn't gone through yet and the set up was in Japanese
1
Henry Kwan's profile photo
 
Hello,

What operating system are you using? Windows 7? Vista?

What locale setting are you using?

What device? What version of Android?

Are you using USB or AirSync?

Here's a quick start guide to USB MTP syncing (available on Win 7/8 only).

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-usb-syncing/

At what step is it getting stuck at?

Thanks,
Henry
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How do I get DoubleTwist to sync to my iTunes? I deleted songs and playlists in iTunes, but under Library>Music it shows my old playlists and song count. I can sync my phone to DoubleTwist, but not Doubletwist to iTunes. I am on Mac OS X, latest.
1
Henry Kwan's profile photoTatiana Starchevsky's profile photo
4 comments
 
It's deletions (of both playlists and songs) that aren't syncing - I didn't realize this wasn't a feature of DoubleTwist, but since I delete both songs and playlists regularly, that renders the software practically useless for me. I hope this feature will come along soon.
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Hello!
Is there a way to get my Bose Sie2i headphone volume controls to work with doubleTwist? The pause/play button seems to work fine.
1
Henry Kwan's profile photoDaniel Undorf's profile photo
4 comments
 
Thanks, Henry for the quick response. I'll have to look into other headphones then. A pity, the Boses are very nice.
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Belinda May

Help & Tips  - 
 #G2
 #LG
 
I'm trying to get doubletwist to work with google play music on my LG G2. The app detects the offline tracks, but they won't play. Any ideas? 
1
Belinda May's profile photoHenry Kwan's profile photo
4 comments
 
Ok, thanks for your help. 
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Hey, how do i AirPlay from doubleTwist to AppleTV an dorther AirPlay devices at the same time?
And how i reactivated an AirPlay speaker from Sleepmode? Thank you
1
Henry Kwan's profile photo
 
Hello,

Currently, AirPlay streaming is limited to a single device at a time. A few users have requested multiple device support so the QA/Dev team is investigating if this is possible for a future release.

As for sleep mode, AirPlay devices like the Apple TV still should announce themselves over Bonjour/ZeroConf so streaming can be initiated. Which speaker device do you have?

Thanks,
Henry
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