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Monique Farantzos
owner

General discussion  - 
 
Twisters, CloudPlayer, our new music app with Dropbox, OneDrive and Google Drive support, is growing fast! If you haven't tried it yet, get it now from the Play Store: https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
CloudPlayer is a revolutionary music player that puts you in control of you...
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Simon Pride

doubleTwist Classic Player  - 
 
Podcast "jumps back" at the end of each episode.

When playing back a downloaded podcast, DoubleTwist will play to the end of the podcast, then restart playing about ¾ of the way through the podcast just played. I can't pin the start this behavior to anything in particular. I upgraded to Lollipop and switched to playing media from an SD card about the same time (2-3 months ago) but I cannot be certain that the behavior began with either change.
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Visiharan Vinayagamoorthy

Ideas & Improvements  - 
 
Hallo there! 

There is a problem with itunes 12. 2 and double twist. 
It seems that the double twist will NOT sort the playlist in order by name only by album. Its copied all the songs to my android phone HTC One Mini. It worked before, but not now after itunes 12.2 .. I have reinstalled the double twist on computer and phone and deletet the libary files and etc. But nothing helping. Hope to help with the issue.  

Or could you maybe make a function in setting where we can sort the playlist after album, name, or something els. 
1
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Kaleigh McLelland

Help & Tips  - 
 
I'm running Lollipop 5.0.1 on an LG G3 with the latest pro version of DoubleTwist. Before every song begins, the app plays an 0.25-0.5 second portion of a later section of the same song, then starts over from the beginning and plays the entire song. This happens with every song, regardless of playlist/album/etc. Any ideas?
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Monique Farantzos's profile photoBen Rodriguez's profile photo
2 comments
 
Kaleigh, I am running through the same issue with my Motorola droid turbo after updating it to the latest O.S. Did those tips helped at all?
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Thomas Forrester

General discussion  - 
 
I am the owner of an Internet radio station - Girls Rock Radio.  How/where can I request addition of my station to the doubleTwist radio directory? Thanks!  doubleTwist Music Player is an awesome app!
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Warren Owen

doubleTwist Classic Player  - 
 
Hi, I have used doubletwist before and then starting using another player,  but after getting a new S6 decided to install it and purchased the full version. But my iTunes library won't load - it hangs. I've deleted the XML, launched the program, got a fresh XML version of my library. Looking at the errorlog this is the series of entries I get when I start it. Any idea what is wrong?

=============================================================================================
MESSAGE: 07/04/2015 17:06:03: ExitCommand triggered on thread: 1 Main Thread 
=============================================================================================
MESSAGE: 07/04/2015 17:06:03: Done disposing DtModel.
=============================================================================================
MESSAGE: 07/04/2015 17:06:03: Preparing for shutdown...
=============================================================================================
MESSAGE: 07/04/2015 17:06:03: Done preparing model shutdown.
=============================================================================================
MESSAGE: 07/04/2015 17:06:03: Transcoder shutdown done.
=============================================================================================
MESSAGE: 07/04/2015 17:06:03: Shutdown model...
=============================================================================================
MESSAGE: 07/04/2015 17:06:03: UserModel shutdown done.
=============================================================================================
MESSAGE: 07/04/2015 17:06:03: [Performance]: Application Pre-Shutdown Work: 70.004 ms
=============================================================================================
MESSAGE: 07/04/2015 17:06:03: [Performance]: Application Shutdown: 0 ms
=============================================================================================
MESSAGE: 07/04/2015 17:06:03: Exit on Main Thread
=============================================================================================
MESSAGE: 07/04/2015 17:06:06: Launching doubleTwist Sync v4.0.4.19777
=============================================================================================
MESSAGE: 07/04/2015 17:06:06: OS: Microsoft Windows NT 6.1.7601 Service Pack 1
=============================================================================================
MESSAGE: 07/04/2015 17:06:06: UICulture: en-US, GeoID: 242
=============================================================================================
MESSAGE: 07/04/2015 17:06:06: Transcoder initialized
=============================================================================================
MESSAGE: 07/04/2015 17:06:06: UserId initialized: 45b058e6-11be-4523-8e5e-d0dd139cbef4
=============================================================================================
MESSAGE: 07/04/2015 17:06:06: Initializing user prefs...
=============================================================================================
MESSAGE: 07/04/2015 17:06:06: User preferences loaded
=============================================================================================
MESSAGE: 07/04/2015 17:06:06: Starting worker thread: DoubleTwist.Model.Implementation.PLNotifier
=============================================================================================
MESSAGE: 07/04/2015 17:06:06: Started media library
=============================================================================================
MESSAGE: 07/04/2015 17:06:06: Creating data access components...
=============================================================================================
TRACE  : 07/04/2015 17:06:07: [Performance]: BuildSessionFactory: 234.0134 ms
=============================================================================================
MESSAGE: 07/04/2015 17:06:07: Done initializing library repository
=============================================================================================
MESSAGE: 07/04/2015 17:06:07: Media library started
=============================================================================================
MESSAGE: 07/04/2015 17:06:08: Original device id: USB\VID_04B8&PID_0839&MI_02\6&9C72BCD&1&0002
=============================================================================================
MESSAGE: 07/04/2015 17:06:08: unknown portable device: F:\
=============================================================================================
MESSAGE: 07/04/2015 17:06:08: MSCDeviceManager.MonitorDevice(): Attempting to monitor: F: ready:True
=============================================================================================
MESSAGE: 07/04/2015 17:06:08: Unknown device removed from watcher: F:
=============================================================================================
MESSAGE: 07/04/2015 17:06:08: Adapter for My Samsung Galaxy S6: 45fcc54c-3541-4b87-b5f4-685d1153931a
=============================================================================================
ERROR  : 07/04/2015 17:06:08: Failed to deserialize from record storage
System.NullReferenceException: Object reference not set to an instance of an object.
   at Dune.Components.DeviceUtilities.DeviceRecordStorage.GetStorageRoot()
   at Dune.Components.DeviceUtilities.DeviceRecordStorage.GetRecordStoreFolder(String name)
   at Dune.Components.DeviceUtilities.DeviceRecordStorage.GetRecordStoreFolder()
   at Dune.Components.DeviceUtilities.DeviceRecordStorage.GetRecordStoreFile(String key)
   at Dune.Components.DeviceUtilities.DeviceRecordStorage.Get(String key)
   at Dune.Components.Common.RecordStorageSerializer.Get[T](String key)
=============================================================================================
ERROR  : 07/04/2015 17:06:08: Failed to create device repository
System.NullReferenceException: Object reference not set to an instance of an object.
   at Dune.Components.DeviceUtilities.DeviceRecordStorage.GetStorageRoot()
   at Dune.Components.DeviceUtilities.DeviceRecordStorage.GetRecordStoreFolder(String name)
   at Dune.Components.DeviceUtilities.DeviceRecordStorage.GetRecordStoreFolder()
   at Dune.Components.DeviceUtilities.DeviceRecordStorage.get_IsReadOnly()
   at Dune.Components.DeviceUtilities.Identifiers.Guid(IPortableDevice device)
   at Dune.Components.DeviceUtilities.Identifiers.InstanceId(IPortableDevice device)
   at Dune.Repository.MediaRepositoryManager.CreateDeviceRepository(IPortableDevice device)
=============================================================================================
MESSAGE: 07/04/2015 17:06:08: Adapter for My Samsung Galaxy S6: 45fcc54c-3541-4b87-b5f4-685d1153931a
=============================================================================================
WARNING: 07/04/2015 17:06:08: Rejecting arriving airsync device. Same device appears to be connected over wire already: 03157df30aafd513
=============================================================================================
WARNING: 07/04/2015 17:06:08: Rejecting the DNTP device because another repo is already mounted with serial 03157df30aafd513
=============================================================================================
TRACE  : 07/04/2015 17:06:08: [Performance]: Announced connected repositories: 818.0468 ms
=============================================================================================
TRACE  : 07/04/2015 17:06:09: [Performance]: GetAll media): 1076.0616 ms
=============================================================================================
TRACE  : 07/04/2015 17:06:09: [Performance]: LoadExistingMedia - all: 1081.0618 ms
=============================================================================================
MESSAGE: 07/04/2015 17:06:09: [Performance]: Load from database: 1087.0622 ms
=============================================================================================
MESSAGE: 07/04/2015 17:06:09: [Performance]: UpdateDatabase: 1091.0624 ms
=============================================================================================
ERROR  : 07/04/2015 17:06:09: UpdateDatabase
System.Data.SQLite.SQLiteException (0x80004005): The database disk image is malformed
database disk image is malformed
   at System.Data.SQLite.SQLite3.Reset(SQLiteStatement stmt)
   at System.Data.SQLite.SQLite3.Step(SQLiteStatement stmt)
   at System.Data.SQLite.SQLiteDataReader.Read()
   at Dune.PersistentMediaLibrary.PLHelper.GetAllWhere[T](IPLSessionFactory sessionFactory, String where)
   at Dune.PersistentMediaLibrary.MediaDataAccess.GetAllNotDeleted[T]()
   at Dune.Repository.PersistentLibraryRepository.LoadExistingMedia(IDictionary`2& allMedia, IDictionary`2& protectedMedia, IDictionary`2& allAlbums)
   at Dune.Repository.PersistentLibraryRepository.UpdateDatabaseImpl(OnPlaylistImportConflictHandler onITunesPlaylistImportConflict, OnPlaylistImportConflictHandler onWmpPlaylistImportConflict)
   at Dune.Repository.PersistentLibraryRepository.UpdateDatabase(OnPlaylistImportConflictHandler onITunesPlaylistImportConflict, OnPlaylistImportConflictHandler onWmpPlaylistImportConflict)
=============================================================================================
MESSAGE: 07/04/2015 17:06:09: Repository present event: True (id = 192.168.0.18)
=============================================================================================
MESSAGE: 07/04/2015 17:06:09: Trying to open device database 192.168.0.18
=============================================================================================
MESSAGE: 07/04/2015 17:06:09: Opening database file MediaDatabase.sqlite3
=============================================================================================
TRACE  : 07/04/2015 17:06:10: Valid checksum for C:\Users\Warren\AppData\Local\doubleTwist Corporation\doubleTwist desktop\03157df30aafd513.sqlite3: a1f1afc4f440b8307f340aea12806d66
=============================================================================================
TRACE  : 07/04/2015 17:06:10: DB Backup: Original device db=C:\Users\Warren\AppData\Local\doubleTwist Corporation\doubleTwist desktop\03157df30aafd513.sqlite3 size=491520, md5=A1F1AFC4F440B8307F340AEA12806D66
=============================================================================================
TRACE  : 07/04/2015 17:06:10: DB Backup: Copy of device db=C:\Users\Warren\AppData\Local\doubleTwist Corporation\doubleTwist desktop\Backup-MediaDatabase.sqlite3 size=491520
=============================================================================================
MESSAGE: 07/04/2015 17:06:10: Succeeded to open database 192.168.0.18
=============================================================================================
MESSAGE: 07/04/2015 17:06:10: Mounted 'My Samsung Galaxy S6' (192.168.0.18), bound to adapter 45fcc54c-3541-4b87-b5f4-685d1153931a
=============================================================================================
MESSAGE: 07/04/2015 17:06:10: Repository present event handled (id = 192.168.0.18)
=============================================================================================
TRACE  : 07/04/2015 17:06:10: [Performance]: Volume usage query: 192.168.0.18: 20.0011 ms
=============================================================================================
MESSAGE: 07/04/2015 17:06:18: Adapter for My Samsung Galaxy S6: 45fcc54c-3541-4b87-b5f4-685d1153931a
=============================================================================================
MESSAGE: 07/04/2015 17:06:18: Repository present event: True (id = 192.168.0.18)
=============================================================================================
MESSAGE: 07/04/2015 17:06:18: Trying to open device database 192.168.0.18
=============================================================================================
MESSAGE: 07/04/2015 17:06:18: Opening database file MediaDatabase.sqlite3
=============================================================================================
TRACE  : 07/04/2015 17:06:19: Valid checksum for C:\Users\Warren\AppData\Local\doubleTwist Corporation\doubleTwist desktop\03157df30aafd513.sqlite3: a1f1afc4f440b8307f340aea12806d66
=============================================================================================
TRACE  : 07/04/2015 17:06:19: DB Backup: Original device db=C:\Users\Warren\AppData\Local\doubleTwist Corporation\doubleTwist desktop\03157df30aafd513.sqlite3 size=491520, md5=A1F1AFC4F440B8307F340AEA12806D66
=============================================================================================
TRACE  : 07/04/2015 17:06:19: DB Backup: Copy of device db=C:\Users\Warren\AppData\Local\doubleTwist Corporation\doubleTwist desktop\Backup-MediaDatabase.sqlite3 size=491520
=============================================================================================
MESSAGE: 07/04/2015 17:06:19: Succeeded to open database 192.168.0.18
=============================================================================================
MESSAGE: 07/04/2015 17:06:19: Mounted 'My Samsung Galaxy S6' (192.168.0.18), bound to adapter 45fcc54c-3541-4b87-b5f4-685d1153931a
=============================================================================================
MESSAGE: 07/04/2015 17:06:19: Repository present event handled (id = 192.168.0.18)
=============================================================================================
TRACE  : 07/04/2015 17:06:19: [Performance]: Volume usage query: 192.168.0.18: 12.0007 ms
=============================================================================================
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Monique Farantzos's profile photoWarren Owen's profile photo
2 comments
 
Thanks, I'm on PC rather than MAC, but I worked it out, and although it took a long time to create the library, it is now working!
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Eric Benton

Help & Tips  - 
 
Hi there. I've seen some posts similar to my issue, but not the exact same. I'm trying to import iTunes playlists via USB to my Moto Droid Razr M, Android version 4.4.2, and I can't seem to figure out where to put them so the DoubleTwist app will recognize them. One of the playlists is 900 songs long, so I don't want to do it manually.

I've tried putting them in the playlists folder in the internal memory, making a playlist folder on the SD card, and a couple of others things I can't remember any more. All of the files are on an SD card and play fine in DoubleTwist. Please help!
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Henry Kwan's profile photo
 
Hello,

During a sync, our application will create the playlists in the library database. But as a backup, we will also create .m3u playlist files inside the Music folder. During a reset, our app will import information from these .m3u playlist files so playlists are't lost.

Here are some help pages on playlists.

https://www.doubletwist.com/help/question/how-to-restore-missing-playlists-on-android-44-and-sd-cards/

https://www.doubletwist.com/help/question/backing-up-and-restoring-playlists-in-doubletwist-music-player/

https://www.doubletwist.com/help/question/how-to-check-a-playlist-in-doubletwist-player/

Thanks,
Henry
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Andrew Payne

Help & Tips  - 
 
I am new to doubletwist and just bought AirSync with standard doubleTwist player for Mac. I am on MacOS 10.10.3, with an LG G3 running Android 5.0. Everything seems to be working fine (although the AirSync process is REALLY slow) but it seems that the program is missing some of my playlists in the window where you select which ones to sync to the device. All my iTunes playlists are shown in the left browser bar of doubleTwist, but then are unavailable for selection from the device sync list with the check boxes. Any ideas on what is causing this, and how to fix it? Thanks!
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Andrew Payne's profile photoHenry Kwan's profile photo
2 comments
 
Hello,

Thanks for the report. Our app will exclude all DRM contents since it's not playable on Android.

As for sync speeds, this can vary greatly due to the WiFi network. We've found that 5Ghz AC networks will work best.

Also, disabling transcoding will ensure files are copied as quickly as possible.

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/#disable

Thanks,
Henry
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David Hollingshead

General discussion  - 
 
Please keep the song/artist/album separate from the album cover; it's hard/impossible to read especially at a glance from more than close. Also please print the album cover somewhere so it's easy to read and identify.
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David Hollingshead's profile photoHenry Kwan's profile photo
3 comments
 
Hello +David Hollingshead,

Thanks for the feedback, we appreciate it.

CloudPlayer supports both local and cloud playback so you don't have to use any cloud services if you don't want to.

Thanks,
Henry
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

William Troutman

CloudPlayer  - 
 
Is it possible to hide music in dropbox from being synced to the cloud library?   I have ringtones, wife's music and more that I need to keep backed up using dropbox but do not want it displayed by the cloud player.   I have tried placing .nomedia files in the folders but that did not work.
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Henry Kwan's profile photo
 
Hello,

I'm sorry but that's not possible at this time. We're evaluating ways to do this in a future release. Possible solutions include a folder interface to select items to be scanned or some way to "hide" items in the library database.

Thanks,
Henry
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Simon Pride

doubleTwist Classic Player  - 
 
DoubleTwist error on trying to save podcast with Emoji in title

Recently I started getting error messages that DoubleTwist was unable to download files, suggesting "Is your SD card mounted?" I isolated the podcast in question to the "The Dalrymple Report", episode 7, whose title is entirely Emoji.

http://thedalrymplereport.libsyn.com

Is this a file system problem on the SD card or a DoubleTwist issue?
1
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Aron Szigeti

General discussion  - 
 
I can't get the 'reverse' sync menu that you show on your help page.Can you take me through it step by step. 
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Lasse Andersen

CloudPlayer  - 
 
Hello. I can't get Cloudplayer to play on my sonos system. When I try nothing happens (there's just a buffering animation). What is the problem with sonos? 
1
Lasse Andersen's profile photoMonique Farantzos's profile photo
3 comments
 
+Lasse Andersen​ when you release a new piece of software, you tend to start with a small feature set in order to make it robust and minimize bugs. Once the core feature set is complete, more features are added over time. Right now we are working on core CloudPlayer features and Sonos support, which requires a separate software library and can introduce other problems, was not included.
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Ty Dennie

Help & Tips  - 
 
I have a dual storage android phone 16gb internal and 128gb micro sd but still no storage option in the settings.  Running umi emax.  help me.....
1
Russ Larkin's profile photoTy Dennie's profile photo
2 comments
 
There is no update to lollipop for my phone yet so I'm stuck on kitkat.  My bud has Galaxy phone but Samsung is not stock android which is why it works on them.  I'll have to wait but makes my purchase of the in-app upgrade worthless to me.
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Andrew Lundahl

Help & Tips  - 
 
Hi! I've had doubleTwist for years now, airsyncing with my Macbook Pro to my Samsung Galaxy S6 and I've loved it. However, very recently, my playlist in my phone is out of order. 90% of the songs go from A-Z but mostly newer and some random songs are out of order at the bottom. Yet, in both the Mac doubleTwist folder and iTunes folder, the songs are all in perfect order so it seems to be an issue with the doubleTwist app on my phone. What can I do to fix this?

Thanks!
1
Henry Kwan's profile photo
 
Hello,

How soon after syncing do you see this problem with the playlist?

Have you tried resyncing?

Thanks,
Henry
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Karl Berkoben

doubleTwist Classic Player  - 
 
I have the DT player on my Galaxy S5 - it snycs mst songs from Itunes on my Windows 7 PC but not all. Also al lot of the song titles display with odd characters on my Galaxy. How to edit song titles and artists on my phone? Is there an DT software for my PC I am supposed to buy? All I have is the sync on my PC and the classic player on my phone. help 
1
Henry Kwan's profile photo
 
Hello,

What errors are you getting during the sync?

Here is a step by step guide to syncing along with some troubleshoot tips. Please let us know at which step you are encountering problems and what the error message is.

http://www.doubletwist.com/help/question/guide-to-syncing

A detailed description of the issue you are facing is the most valuable information for us - the better we understand the issue the better we’re able to help!

Thanks,
Henry
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Dodi Simanowski

General discussion  - 
 
Dear Team! 

After upgrading to the latest itunes version (12.2.0.145) 
DoubleTwist no longer finds my Libary / playlists on my Windows8.1 pc .
It automaticly removed all files due to this.
Is there any new update / fix to this?
2
Monique Farantzos's profile photoHenry Kwan's profile photo
3 comments
 
Hello +Dodi Simanowski and +Kenn Dubeau,

Where are your iTunes libraries located? Is it in the standard Music folder location?

On my Win 8.1 PC, iTunes 12.2.0.145 works fine. Our Sync application is able to import information just fine and all playlists are seen.

Have you tried deleting the XML file and then having our Sync application launch iTunes to have the XML recreated?

http://www.doubletwist.com/help/question/guide-to-syncing/#A

Thanks,
Henry
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Amitava Sarkar

Help & Tips  - 
 
I have just purchased the platinum version of CloudPlayer. After purchasing, I realized that the "offline cache" facility is not working. It simply doesn't do anything when I try to click the square box. I have other problems too but I want to solve this first as I am a heavy offline user.
Kindly help 
1
Monique Farantzos's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Amitava Sarkar,

As Monique mentioned, there's no progress indicator yet for caching but you can verify that it's working by selecting an album (or song or playlist) to cache and then waiting a few minutes for it to download. You can then enable the "Offline Only" switch in the menu (and also activate Airplane Mode if you like) to verify that you can play that album (or song or playlist) without network access.

Thanks,
Henry
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Chris Siewert

Help & Tips  - 
 
I've been using doubletwist pro for a few months now and its been working flawlessly until tonight. Doubletwist is now unable to find any playlists in my iTunes library and its random the amount of artists it find sometimes its 600+ other times its 39. The airsync actually removed all the music from my phone as I sync using playlists and doubletwist thinks i have none. 
2
Monique Farantzos's profile photoHenry Kwan's profile photo
6 comments
 
Hello +Chris Siewert and +Dodi Simanowski,

What version of Windows?

I've tested ITunes 12.2.0.145 on a Win 8.1 machine and everything works fine.

Where is your iTunes library located? Is it in the standard Music folder location?

Did you try regenerating the iTunes XML file? That file is disposable as iTunes will recreate a new one whenever it detects that it's missing.

Thanks,
Henry
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Haley Morehead

Help & Tips  - 
 
I am a new owner of the LG G Stylo and I cannot get it to sync with my Mac. I've tried installing the phone driver repeatedly, but nothing happens other than the cd-rom drive icon appears on my computer. Nothing is in the file and it closes within 30 seconds. Does anyone have any advice? I've tried restarting both my mac and the phone. Still the same problem.
1
Haley Morehead's profile photoHenry Kwan's profile photo
2 comments
 
Hello,

Recent Android devices only have USB MTP mode, which the Mac does not recognize without additional software. In addition, doubleTwist was not designed for USB MTP as it expects USB Mass Storage (MSC) mode.

We are working on additional wireless syncing solutions for the Mac but this will take some time.

In the meantime, you can use AirSync to sync with USB MTP only devices.

Here is a quick start guide to AirSync on the Mac:

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/

Thanks,
Henry
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