doubleTwist Music Player: Share ideas, tips, get help
See all
Members (3,301)
Henry Kwan's profile photo
Monique Farantzos's profile photo
# thrdroom's profile photo
Adam Hickey's profile photo
Adam Witas's profile photo
A Beale's profile photo
Aadarsh Shah's profile photo
Adam Baptista's profile photo
Aaron Cunnington's profile photo
Adam Rechkemmer's profile photo
Aaron Drochtuarach's profile photo
Adarsh Anand's profile photo
Aaron Graham's profile photo
Adam Culf (Nightshade13)'s profile photo
Aaron Siebersma's profile photo
Abbhinav Srivastava's profile photo
Abbi Lyn's profile photo
Abhi Beckert's profile photo
Abhishek Mandal's profile photo
Abraham Cohn's profile photo
Adam Burnett's profile photo
Aby Arakkal's profile photo
Adam Jackson's profile photo
Adam Adray's profile photo

Stream

Join this community to post or comment

Nick Semon

Help & Tips  - 
 
Hi,

I am having an issue where right now when I sync my Galaxy S5 to the Windows desktop application, some of the songs on the phone show up with just the file name instead of having the data for the song name, artist, etc. (i.e. "01 here comes the sun" instead of Here Comes the Sun by the Beatles).  Is there any known reason for this? I have tried deleting the database file on my computer and restarting but no luck so far.
1
1
Nick Semon's profile photo
 
Some of the content in the desktop application is marked as "other" instead of "music", though I don't know what is causing the app to designate each file as one or the other as pretty much everything is a .mp3 file.
Add a comment...

Ian Ryan

Help & Tips  - 
 
Hey guys, 

I'm having a trouble getting DoubleTwist working on my PC. I downloaded it originally but I had some problems syncing metadata correctly, so I removed/uninstalled DT from both my PC and phone and then reinstalled. Now I can't get the program to run on my PC. I'm currently running Windows 7, I have the latest version of DT downloaded, and my android version is ver. 4.2.2. 
1
Ian Ryan's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

Thanks for the log entries.

It appears that the database got corrupted.

Please try a reset.

https://www.doubletwist.com/help/question/how-to-reset-the-database-in-doubletwist-sync/

Thanks,
Henry
Add a comment...

Ray Eversole

General discussion  - 
 
Hello everyone, I have a question. I recently got the new version of the doubletwist client for windows and I can't seem to find an actual music player anymore. Did they remove it? And if so, wonder why? Thanks. :)
1
Henry Kwan's profile photo
 
Hello,

The new version of doubleTwist Sync does not include a media playback or playlist management component as it is focused on being a sync client. We suggest using iTunes if you need playback or playlist management features.

New features include full integration with iTunes. This means when you rate something 5 stars on Android, or edit a playlist, that change is now pushed back to iTunes on your PC. We removed traditional player functionality from our Windows version because our main focus is on touch UIs. You may see us creating a "Metro" app for Win8 in the future.

Here are some help pages for doubleTwist Sync.

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-usb-syncing/

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-airsync-syncing-play-store/

http://www.doubletwist.com/help/question/guide-to-doubletwist-sync/

A full list of help pages can be found at our website.

http://www.doubletwist.com/help/platform/windows-7-8/

If you want to go back to the previous version, you can do so by resetting your library database. More details are in this help page.

http://www.doubletwist.com/help/question/how-to-downgrade-from-doubletwist-sync-to-previous-version-of-doubletwist/

Thanks,
Henry
Add a comment...

Samuel Bailey

Help & Tips  - 
 
I have a Galaxy S5 running Android 4.4.4.  I was using DoubleTwist for managing my music but recently my music collection outgrew the internal storage.  I bought a 32GB SD card, deleted all my music from the phone, uninstalled DoubleTwist and deleted all DoubleTwist folders and settings remaining on the phone.  I then reinstalled DoubleTwist, set it to use the SD card, and synced.  All my music copied over to the SD card, everything synced up like normal, all was good.  The next time I synced, however, the DoubleTwist playlist on my phone suddenly had duplicates of every song I've bought through iTunes.  Songs that I've bought hard copy CDs for did not have a similar issue.  Further sync attempts didn't clear up the issue, and resetting the DoubleTwist library just removed the metadata from everything.
1
Samuel Bailey's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

Thanks for the clarification. I haven't seen this problem on my test devices but I will ask the QA/Dev team to investigate.

One thing that you may want to try is to reset the AMS.

https://www.doubletwist.com/help/question/how-does-doubletwist-music-player-locate-media-files/#ams

After the AMS reset, use SD Scanner to force an update.

https://www.doubletwist.com/help/question/what-are-the-changes-to-sd-card-support-in-android-44-kitkat/#sd

This should cause all metadata to be re-extracted again.

Thanks,
Henry
Add a comment...

Walt Wheeler

Help & Tips  - 
 
The player will not play. I have uninstalled and reinstalled the app but still will not play. 
1
Henry Kwan's profile photo
 
Hello,

What device are you using? What version of Android?

What happens when you try to play something? Are you getting an error?

Does the artwork appear but the elapsed time counter not advance?

Have you tried a library reset?

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

If that doesn't work, please try a full reset of doubleTwist.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-44-kitkat-with-sd-card/

Thanks,
Henry
Add a comment...

Jesper Ong

Help & Tips  - 
 
Hi, I've recently upgraded to the premium version on my Galaxy note 4. Reason being the EQ resets/deactivates after every track, and I thought this was a limitation of the free version.

Apparently the problem still persists on the upgraded premium version. The only way to get the EQ to activate again is to go into the EQ settings again.

Please do help thanks,

Jesper 
1
Jesper Ong's profile photoHenry Kwan's profile photo
2 comments
 
Hello,

I'm sorry that you're experiencing problems with the EQ on your device.

Please reproduce these problems on your device and then send us a log by following these steps.

1. Reproduce the issues.
2. Then immediately go into doubleTwist Settings.
3. Scroll down to select "Send Log Files" and tap "Continue".
4. Enter "DT Issue 20150504b" in the description text and tap "Send Logs" to email the logs to us.

Thanks,
Henry
Add a comment...

Rob Barling

Help & Tips  - 
 
How do I import specific iTunes Playlists? Even ones that are on another Mac of mine
1
Henry Kwan's profile photo
 
Hello,

Our app imports from iTunes using the iTunes XML file. All playlists that contains tracks are imported.

If our application isn't able to import from iTunes, please try deleting the doubleTwist "Libraries" folder from within the doubleTwist folder. This will force another import attempt.

Here's a help page with screenshots:

http://www.doubletwist.com/help/question/how-to-reset-doubletwist-for-mac-osx/

Thanks,
Henry
Add a comment...

Dianne Hetebry

Help & Tips  - 
 
HI I am new to both the android phone and DoubleTwist. I previously have used DoubleTwist with no issues. But now it will not sync my phone fully. I have uninstalled the program from both devices and re installed it with no luck. Would anyone have any suggestions please? Thanks
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problem syncing.

What operating system are you using? Windows 8?

What device? What version of Android?

Are you using USB or AirSync?

If you are using doubleTwist 4.0 ("doubleTwist Sync", available for Windows 7 and Windows 8 only), here is a step by step guide to syncing along with some troubleshoot tips. Please let us know at which step you are encountering problems and what the error message is.

http://www.doubletwist.com/help/question/guide-to-syncing

A detailed description of the issue you are facing is the most valuable information for us - the better we understand the issue the better we’re able to help!

Thanks,
Henry
Add a comment...

Raymond Nimox

Help & Tips  - 
 
Hello.  I just recently upgraded from the GS4 to the GS6Edge.  I've been using doubleTwist for years on my GS4.  Due lack of memory, I only synced my playlists from iTunes.  Everything worked perfectly when resyncing.  Songs would be deleted and/or added when syncing when updating my playlists.  My GS6Edge has 128GB of storage so I would like to sync my whole library.  The initial sync worked as it should.  Resyncing caused it to duplicate all my songs.  I would like it just to update my library and not duplicate the songs that were already synced.  Can you please assist?  I tried looking for an email address but could not find one.
Edit:  I'm using a Macbook Pro and the paid version of doubleTwist.  I'm am syncing with AirSync.
Edit2:  When will the new doubleTwist Sync be available for MacOS?
Ray Nimox
1
Henry Kwan's profile photoRaymond Nimox's profile photo
2 comments
 
+Henry Kwan Hello
-I didn't see any errors.
-I was not running that version.  I was running 3.1.2 I believe.   I am now updated via the link provided.
-I did not have transcoding disabled.  I have now done so.
-I am trying to sync "All Music".  I'm hoping by resyncing "All Music", it updates all my music AND playlists.  Just like iTunes.
-Full reset done.
-I am currently only syncing my playlist due to short amount of time.  I will try to sync "All Music" over night and get back to you tomorrow with the result.

Thank you for the quick response and help!  Hope your suggestions work.  Talk to you tomorrow

Ray
Add a comment...

Trey Martin

Help & Tips  - 
 
I recently upgraded from the HTC M7 to the M9.  I was using a 32 gb card and had no issues, but when I've tried 2 different 128gb cards, the database ends up corrupting.  I have to completely reformat the card and start over.  A few times, it completed syncing, worked and then the next morning I go to play and the database and its corrupted again?  It seems to be a Doubletwist thing as I've used "competitors" syncing products and its worked fine.  Ideas?  I prefer to use my paid copy of Doubletwist.
1
Henry Kwan's profile photoTrey Martin's profile photo
7 comments
 
Great, thank you!  
Add a comment...

Johnathan Kohlhepp

General discussion  - 
 
I love this app, probably my favorite app! I love my large music collection and was very picky when looking for a media player, and I fell in love with doubleTwist, that was years ago, and of course I have the Pro version! I have never had any problems with this app either! I did notice one small thing, not sure if it is a bug or what, but when one song ends and it goes on to the next song sometimes it will play like three seconds of the next song starting at like five seconds in, then it quickly pauses and starts the next song. I've never had this happen while changing the songs manually, only when a song ends and it automatically goes on to the next one, and I'm not sure if it is only certain songs. It doesn't happen every time, and doesn't bother me, just something I noticed. If it helps I have the LG G3 still running kit kat, although this has been happening for.. like ever haha 
1
Henry Kwan's profile photo
 
Hello,

Thank you for the report. A few other users have reported this problem so the QA/Dev team is currently investigating.

Does this problem occur 100% of the time. If so, please send us a set of log files from your device immediately after it occurs.

1. Reproduce the problem.
2. Then immediately go into doubleTwist Settings.
3. Scroll down to select "Send Log Files" and tap "Continue".
4. Enter "DT Issue 20150429a" in the description text and tap "Send Logs" to email the logs to us.

Thanks,
Henry
Add a comment...

About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Shane Rigor

Help & Tips  - 
 
I'm having trouble syncing a Windows Media Player playlist with doubleTwist on my Nexus 5. Let's say I have 100 songs on the playlist and already synced to the Nexus 5 using doubleTwist. Then I add 10 more songs to the playlist so now there are 110 total songs. I sync the playlist with the phone using doubleTwist again, and it adds the 10 new songs and removes the 100 that were already there! I just want it to add the 10 new songs and keep the 100 already there. What am I doing wrong here?
1
Shane Rigor's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

Thanks for the update.

You should not need to reset the sync database each time. Resetting it was just a test to see if the database had gotten corrupted somehow.

I'll try and reproduce this issue on one of my test systems.

Thanks,
Henry
Add a comment...

Andre Smith

Help & Tips  - 
 
I'm trying to use doubleTwist to sync my iTunes library to my Note 4, but device won't show up in the application on my Mac.I just get the getting started splash page under devices.Please help!
1
Henry Kwan's profile photoAndre Smith's profile photo
4 comments
 
Ok cool. Thanks for the update. 
Add a comment...
 
Hi. My problem is the app splitting albums in 2 even thought all the information of the tracks is the same. Tried deleting and uploading several times without change.
1
Henry Kwan's profile photoMiguel Rodriguez-Gonzalez's profile photo
2 comments
 
I used iTunes but it got fixed. I erased and uploaded everything again wirelessly and now everything is the way it should be. But thanks for the help.
Add a comment...

Mikael Jacobsson

Help & Tips  - 
 
When I try to add a second device manually I get the answer "device is out of reach" every time, although I manually type in the correct IP number. When I then try to cancel the "pair manually" mode the application crashes on my Mac. I this a known bug?
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing a problem with AirSync.

What type of wireless network are you using? Is it a home network or a corporate/university network?

Were you able to pair the first device successfully?

Please try these AirSync troubleshooting steps.

http://www.doubletwist.com/help/question/airsync-troubleshooting/

Step #3 (disable, enable AirSync) resolves the issue for many users.

Rebooting all of the devices in the network (including the wireless router) has also been successful for users. Other users have also reported a full reset of doubleTwist Music Player has worked for them.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-44-kitkat-with-sd-card/

Are you able to ping the second device from your computer?

http://www.doubletwist.com/help/question/airsync-troubleshooting/#6

Thanks,
Henry
Add a comment...

Tim Staffen

Help & Tips  - 
 
Dear Help,

I have tried to install the PC app in order to sync my iTunes library. My firewall and antivirus won't let it install because the software tries to install w32.adware.opencandy along with the rest of the files...it is showing up as malware...can someone explain what this is? Is there a way to pay for the app and have the malware removed as a part of the install?
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you are experiencing problems with downloading and installing our application.

This detection is erroneous or a "false positive" as OpenCandy is not adware. OpenCandy is partners with some of the largest anti-virus and anti-malware companies. Here is their statement on these false positives.

http://www.opencandy.com/learn-more-about-opencandy-and-false-adware-detections/

We are working with OpenCandy and the major anti-virus companies to remove any false positive detections from their databases. In the meanwhile, please temporarily disable your anti-virus software to install doubleTwist.

To disable installation of any OpenCandy suggested applications, please carefully review the choices available and choose the appropriate option so that it does not install. You do not need to install any of the OpenCandy suggested applications in order to install the doubleTwist application.

http://www.doubletwist.com/help/question/how-do-i-opt-out-of-installing-the-opencandy-suggested-application/

Thanks,
Henry
Add a comment...

Monique Farantzos
owner

General discussion  - 
 
Twisters,

We are working on a new music player app that's currently in private beta. If you are interested in trying it out, join our private beta community at https://plus.google.com/communities/114410062688956839568 and fill out this survey: http://goo.gl/forms/JilIlfzOc0
1
Add a comment...

Giahung La

Help & Tips  - 
 
Doubletwist player is missing songs on my phone even though the app on my computer shows everything was synced successfully. I'm using both the latest versions on my computer and phone. I'm getting fed up with this from doubletwist.
2
Giahung La's profile photoHenry Kwan's profile photo
8 comments
 
Hello,

I'm sorry that you're still experiencing problems with the media.

The path mentioned in the help page is for Android 4.4 (or higher) devices that have a SD card. The reason that it's placed inside the Android folder is because of the restrictions that Google imposed starting with Android 4.4.

For the internal storage location. files aren't placed inside the Android folder but on the top level instead.

As an example, on my Galaxy S4 test device, there are two storage locations: internal and SD card.

For the internal storage location, the path is:

/storage/sdcard0/

So our doubleTwist folder is placed on the top level and files are synced to the top level as well:

/storage/sdcard0/doubleTwist
/storage/sdcard0/Music

For the SD card, the path is:

/storage/extSdCard/

So both our doubleTwist folder and the Music folder is placed inside the Android directory, as dictated by Google.

/storage/extSdCard/Android/data/com.doubleTwist.androidPlayer/files/doubleTwist
/storage/extSdCard/Android/data/com.doubleTwist.androidPlayer/files/Music

The exact paths to the SD card will vary from device to device depending on the manufacturer as each manufacturer implements SD card support slightly differently since Google does not have a standard. The path to internal storage is always: /storage/sdcard0/

It's odd that SD Scanner isn't working on your device though as that has worked for most users. I will ask the QA/Dev team to investigate further.

Thanks,
Henry
Add a comment...

Jonathan Chan

Help & Tips  - 
 
I got the GS6 and I am reinstalling DT but it isnt allowing me to reinstall the upgrade pack for free.  I've tried the instructions below.  Waiting 5 seconds, and also reinstalling DT.  What else could I do?
1
Jonathan Chan's profile photoHenry Kwan's profile photo
3 comments
 
Hello Jonathan,

Thanks for the info. Please send us the email and we'll investigate why it isn't unlocking.

Thanks,
Henry
Add a comment...

Tyler Ivanco

Help & Tips  - 
 
I'm running an Acer A1-840FHD (rooted) operating 4.4.2, Kernel 3.10.20+.   The unit has an external sdcard slot; I've populated that slot with a 64GB card.  DoubleTwist does not present the storage option in the setup menu.

The directory is mounted as:
/dev/fuse /storage/sdcard1 ...
and 
/dev/block/vold/179:1 /mnt/media_rw/sdcard1 ...

I've attempted to delete double twist and air sync as well as any ancillary directories; then reinstalled both applications with no effect (version available April 30, 2015).

The internal storage is quite small (16GB) and not suitable in support of media.  

Google Play Music does recognize and supports the external sd card memory.  

Do you have any workarounds to this issue?  I'm quite willing to manipulate the device at the root level and quite willing to accept data loss as the tablet is fully imaged.

Thank you,

Tyler
1
Henry Kwan's profile photo
 
Hello,

Thank you for the report. A few other users have reported this problem with a few different devices so the QA/Dev team is currently investigating.

I've attached your case to the ticket that's been opened for this issue.

Thanks,
Henry

---
MRTWO-1493
Add a comment...