doubleTwist Music Player: Share ideas, tips, get help
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Andy Rafanan

Help & Tips  - 
 
I just had to do a phone reset on my Galaxy S5 and am now syncing my music. What took 4hrs before to sync 12,000 songs is now at 21hrs and still going. It's about 80% done. If the Galaxy S5 is supposed to be USB 3.0, my Asus m-board has USB 3.0 and I have a 64g Class 10 microSD card, why is it taking this long?? Can I (in the future) just pull the sdcard, use my USB 3.0 reader and dump the music into any certain folder and have DoubleTwist pick them up when I put the card back in?
This is ridiculous! :-(
1
Andy Rafanan's profile photo
6 comments
 
Gave it a little bit for the phone to take a breath. Songs are there now. At least I've got my playlists. I'll try to sync the other 8,000 songs another time.
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Ack! I have a brand new Galaxy S5. I tried double twist unsuccessfully with my S3 last year, but the sales guy at my local big box store assured me that double twist is the way to go to sync my iTunes to my new phone. I shelled out $5 for the air sync, redownloaded doubletwist on my laptop (I'd deleted it a while back) I'm getting the same problem I had before... it gets stuck loading my library. My iTunes library is medium-sized... 16 GB. I don't even want to sync all of it. Just want to be able to listen to my favorites on my phone. HELP!!!!
1
Rhiannon Eades's profile photo
13 comments
 
I think it may have worked! The app is slow to respond, but I think my music is on there! :D
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Larry Wenzel

General discussion  - 
 
Won't recognize my Galaxy S-5. When downloading my Mac couldn't find a web browser bundle. My screen doesn't have the tabs for selecting devices or music files.
1
Henry Kwan's profile photo
 
Hello,

Recent Android devices only have USB MTP mode, which the Mac does not recognize without additional software. In addition, doubleTwist was not designed for USB MTP as it expects USB Mass Storage (MSC) mode.

We are working on additional wireless syncing solutions for the Mac but this will take some time.

In the meantime, you can use AirSync to sync with USB MTP only devices.

Here is a quick start guide to AirSync on the Mac:

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/

If your computer is having difficulty seeing your Android device, here are some troubleshooting tips.

http://www.doubletwist.com/help/question/airsync-troubleshooting/

Step #3 (disable, enable AirSync) resolves the issue for many users.

Rebooting all of the devices in the network has also been successful for users. Other users have also reported a full reset of doubleTwist Player has worked for them.

http://www.doubletwist.com/help/question/how-do-i-completely-uninstall-or-reset-doubletwist-on-my-android/

Thanks,
Henry
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Anyone know how to sync music with android. It won't sync any songs from my library
1
Henry Kwan's profile photo
 
Hello,

What operating system are you using? Windows 8?

Are you using USB or AirSync?

USB MTP syncing is only available on Windows 7 and Windows 8.

Here is a quick start guide to USB syncing.

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-usb-syncing/

Here is a quick start guide to AirSync on Windows 7 and Windows 8.

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-airsync-syncing-play-store/

If you are using Windows XP/Vista or a Mac, you will need to use AirSync.

Here are some quickstart guides to AirSync on XP/Vista and Mac.

http://www.doubletwist.com/help/question/quickstart-for-windows-and-airsync/

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/

Thanks,
Henry
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Alexa Kalisch

Help & Tips  - 
 
If I want to change the song order of a playlist on my phone, the order messes up unless I'm moving songs further down in the playlist. this gets really annoying because I don't want to have to move, like, 20+ songs when I only want to move one
1
Alexa Kalisch's profile photoHenry Kwan's profile photo
4 comments
 
Hello,

Thanks for the additional information. We haven't had any reports of this problem.

What device are you using? What version of Android?

Can you describe in more detail what happens when you move one of the songs? Which items are being moved? Perhaps you can post some screenshots?

Thanks,
Henry
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Is it possible to sync my iTunes podcast subscriptions using the new doubleTwist Sync app for Windows? The problem is I can only sync the downloaded podcast but not the entire list of my subscribed podcast from iTunes. I hope this is possible with this app so that I can automatically view my subscriptions in my android device (Galaxy Note 2) as well without adding my favorite podcast channel again one by one.
1
Henry Kwan's profile photo
 
Hello,

At this time, you can only sync the downloaded podcast episodes to your device from iTunes.

An import/export feature for podcasts has been suggested by users so it's something that we're looking into for the future roadmap.

Feedback like yours helps us to prioritize our future development plans. I've sent your comments on to our product manager.

Thanks,
Henry
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Laurent Grenier

General discussion  - 
 
just purchase doubleTwist Pro on my Note 3 and each time I'm trying to Sync my music from my windows 8.1 computer I get error for all my Library
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problems syncing.

Are you using USB or AirSync?

Here is a step by step guide to syncing along with some troubleshoot tips. Please let us know at which step you are encountering problems and what the error message is.

http://www.doubletwist.com/help/question/guide-to-syncing

A detailed description of the issue you are facing is the most valuable information for us - the better we understand the issue the better we’re able to help!

Thanks,
Henry
Add a comment...
 
Can't seem to figure this out.....I want to play all my iTunes library content on my android phone OVER MY WIFI (I do not want it sync'd or copied to my android phone).  Kind of like how SONOS accesses my music?  Is this possible?  
1
Henry Kwan's profile photo
 
Hello,

Our sync app does not currently access songs from over a network share or from the Cloud. It can only play songs that are stored locally on the device.

This "playback from remote sources" feature has been suggested by other users so we are investigating it for the future roadmap.

Feedback like yours helps us to prioritize our future development plans. I've sent your comments on to our product manager.

Thanks,
Henry
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when I play a record with mixed songs (a live album for example) doubletwist insert a gap in the track change that isn't there.
I did try the standard android player and that don't happen.
help please....!
best, Rui
1
Henry Kwan's profile photo
 
Hello Rui,

Thanks for the feedback.

Gapless support has been a popular request so it's something that we're working to add in a future update.

Feedback like yours helps us to prioritize our future development plans. I've sent your comments on to our product manager.

Thanks,
Henry
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Brendan O'Reilly

General discussion  - 
 
Hi again, any word on getting ALAC support? I was told that doubletwist was the best app for people coming over from iphone. I dont want to transcode as I want the files to remain lossless. I also dont want to convert to wav or flac as the music is fully tagged etc in itunes.
1
Henry Kwan's profile photoBrendan O'Reilly's profile photo
6 comments
 
:'( okay that'll.....have to do until ALAC support comes out...
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Kuhan Raj

Help & Tips  - 
 
Hey, I'm running a mac os x version 10.8.5
why can't i even download doubletwist on my device.
Don't send me sarcastic replues
1
Kuhan Raj's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

Thanks for the additional information.

That's the Apple Gatekeeper block.

Here's more information on how to bypass that restriction.

http://www.cnet.com/news/how-to-bypass-gatekeeper-in-os-x-mavericks/

Thanks,
Henry
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Will Beddow

General discussion  - 
 
Can't find my music. Hello. I am running doubletwist pro on a rooted 4.4.2 galaxy s5. I have over 1000 songs downloaded from google music onto a 64 gig micro SD card. Using the root browser application, I have accessed the music, deleted the nomedia file, and moved it to several locations, including the parent folder for the SD card, doubletwists folder within the SD card and basically everything else. I have the app set to the SD card. Many posts that I have read said that music from google play needs to be pinned but in my applications I just see a download symbol, and it does not do the things that pinning supposedly would. Any suggestions on how to make my phone regognize the music would be helpful
1
Henry Kwan's profile photo
 
Hello,

Unfortunately, songs downloaded with the Google Play Music app on the Android device contains no metadata information so they are not indexed by the regular Android Media Scan service even if there is no .nomedia file. The metadata is contained only in the Google Play Music database and not embedded in the ID3 tags.

I have no idea why Google has imposed this behavior on their Android app but if you download on the computer using Google Music Manager, the files will have full metadata so you can download on the computer and then copy/sync the files to the SD card. Then these songs will be available to all apps.

https://support.google.com/googleplay/answer/1229970?hl=en

Thanks,
Henry
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Marc Stone

General discussion  - 
 
I've got the paid version on my Note 3. Two things are frustrating me. Firstly I cannot delete any music. It just reappears. I took hours cleaning up and the deleted songs or albums reloaded into the library. Second, when opening the equaliser, the sound gets softer and I haven't even switched it on. When I do switch it on, there is no noticeable difference when moving the sliders. 
1
Henry Kwan's profile photo
 
Hello,

Where are the songs stored on the device? Are they on the SD card? If so, what directory are they in? Were they synced using our sync app?

In Android 4.4 (KitKat), Google changed it so that apps only able to access a specific sandboxed directory. App can no longer write to every part of the SD card.

Here's a help page with more information.

https://www.doubletwist.com/help/question/what-are-the-changes-to-sd-card-support-in-android-44-kitkat/

As for the EQ, we've gotten some reports of problems so the QA/Dev team is currently investigating.

I will attach your report to the ticket that's been opened for this issue.

Thanks,
Henry
Add a comment...

Nicholas Briggs

Help & Tips  - 
 
cannot get mac to recocognize galaxy5 in dbltwst app
1
Henry Kwan's profile photo
 
Hello,

Recent Android devices only have USB MTP mode, which the Mac does not recognize without additional software. In addition, doubleTwist was not designed for USB MTP as it expects USB Mass Storage (MSC) mode.

We are working on additional wireless syncing solutions for the Mac but this will take some time.

In the meantime, you can use AirSync to sync with USB MTP only devices.

Here is a quick start guide to AirSync on the Mac:

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/

If your computer is having difficulty seeing your Android device, here are some troubleshooting tips.

http://www.doubletwist.com/help/question/airsync-troubleshooting/

Step #3 (disable, enable AirSync) resolves the issue for many users.

Rebooting all of the devices in the network has also been successful for users. Other users have also reported a full reset of doubleTwist Player has worked for them.

http://www.doubletwist.com/help/question/how-do-i-completely-uninstall-or-reset-doubletwist-on-my-android/

Thanks,
Henry
Add a comment...

Nicholas Briggs

General discussion  - 
 
cannot get my mac to recognize my galaxy 5
1
Henry Kwan's profile photo
 
Hello,

Recent Android devices only have USB MTP mode, which the Mac does not recognize without additional software. In addition, doubleTwist was not designed for USB MTP as it expects USB Mass Storage (MSC) mode.

We are working on additional wireless syncing solutions for the Mac but this will take some time.

In the meantime, you can use AirSync to sync with USB MTP only devices.

Here is a quick start guide to AirSync on the Mac:

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/

If your computer is having difficulty seeing your Android device, here are some troubleshooting tips.

http://www.doubletwist.com/help/question/airsync-troubleshooting/

Step #3 (disable, enable AirSync) resolves the issue for many users.

Rebooting all of the devices in the network has also been successful for users. Other users have also reported a full reset of doubleTwist Player has worked for them.

http://www.doubletwist.com/help/question/how-do-i-completely-uninstall-or-reset-doubletwist-on-my-android/

Thanks,
Henry
Add a comment...
 
I'm having a problem with double twist Pro. I have a Note 2 running android 4.4.2. and XP SP3 on the desktop. I have uninstalled and reinstalled the latest versions of AirSync, doubleTwist Pro and the doubleTwist Desktop. I have run the SD Scanner app as per the kitkat SD card instructions. 

The problem: 
Playlists created in iTunes are correctly appearing, with the songs and selected order in the doubleTwist desktop. However, when I sync the playlist to doubleTwist on my phone, some songs are removed from the play list. The songs in question are in the doubleTwist library and I can play the songs using the doubleTwist player. 
1
Henry Kwan's profile photoJohn Swedberg's profile photo
3 comments
 
Thank you Henry. I thought I had purged the desktop already, but still found more files where you suggested to look.  I'll try that and let you know how it goes.
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Robin Ferris

Help & Tips  - 
 
I like doubletwist. It's the only music player that syncs my music properly. BUT it takes literally hours to sync, at least two. This is the case even if I'm only updating a single playlist. I'm using USB, not WiFi. Has anyone else had this issue and found a way to resolve it?
2
Robin Ferris's profile photo
2 comments
 
My playlists are only about 20 songs, 50 at most. I think I have about 15 playlists.
Add a comment...
 
I own doubleTwist and AirSync.  I have an app called Vonage Extensions to route my "land-line" VoIP calls to my Samsung Galaxy S5.  When the Extensions apps is turned on by a incoming call, so does doubleTwist.  It seems that somehow Vonage Extension makes doubleTwist start, and doubleTwist will play the song that was last played before it was shut down.

I need to know if someone out there is experiencing this.  More importantly, whether doubleTwist has a setting that has it be the default mp3 player, as I think this might be the reason of the problem:  Vonage uses the default ring to signal and incoming call, as the ring is an mp3, doubleTwist opens up to play the ring.
1
Henry Kwan's profile photo
 
Hello,

Thanks for the report. We haven't had any other users report this problem with the Vonage Extensions app but I will ask the QA/Dev team to investigate.

You can clear defaults by going into Android Settings and into the Application Manager. If you go into an app, there should should be a "Launch by default" section. Use "Clear defaults" to erase any defaults set.

We can also take a look at the logs to see if there is additional information.

1. Reproduce the problem.
2. Then immediately go into doubleTwist Settings.
3. Scroll down to select "Send Log Files" and tap "Continue".
4. Enter "DT Issue 20150227a" in the description text and tap "Send Logs" to email the logs to us.

Thanks,
Henry
Add a comment...

Ken Radziwon

General discussion  - 
 
I have a Samsung Tab 4 with 64gb of external storage that i synced my itunes library to with no problems.  I uploaded about 55gb of music to it.  However, when i open the app, it is very slow.  After a brief period of time, i will get an error message that says "Doubletwist is not responding" so i can either "wait" for it to respond or "close".  I waited to no avail.  I closed DB and now i cant even get it to open to see my music anymore.  Any idea's of what i can do?  Google play music and samsung's music player work fine.  Thanks. 
1
Ken Radziwon's profile photoHenry Kwan's profile photo
3 comments
 
Hello Ken,

I'm sorry that you're still experiencing problems.

No songs are seen even after a database reset? That's odd.

Does Google Play Music see these songs?

You can try a manual rescan of the doubleTwist folder using something like SD Scanner.

https://www.doubletwist.com/help/question/what-are-the-changes-to-sd-card-support-in-android-44-kitkat/#sd

This will add all of the music files in the doubleTwist folder into the AMS, which is what our app uses to rebuild the database after a reset.

Thanks,
Henry
Add a comment...

Ko Bails

General discussion  - 
 
Heyo.

So I bought the doubleTwist when it was called doubleTwist pro. But now the name has changed and I can't re-download what I bought. Help please?
1
David King's profile photoHenry Kwan's profile photo
4 comments
 
Hello +David King,

An EQ is included as part of doubleTwist Pro.

You can access the EQ via a few different methods.

https://www.doubletwist.com/help/question/guide-to-music-lover-on-android/#1

Thanks,
Henry
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