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Monique Farantzos
owner

CloudPlayer  - 
 
The latest CloudPlayer unlock code winner is Joel Collins. Download CloudPlayer and submit your contact info at http://goo.gl/forms/vRqEDkAUgk for a chance to win a CloudPlayer unlock code!

https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
CloudPlayer is a revolutionary music player that puts you in control of you...
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Joel Collins's profile photo
 
Awesome thank you!
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Marçal Trulls

General discussion  - 
 
I just bought a new phone yesterday (BQ M5), connected the device with a Mac, but I can sync the songs from my iTunes list as the option iTunes does not appear in sources.

I have imported the songs from the songs mac file but then I can not find the way to sync it in to my phone.

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Henry Kwan's profile photo
 
Hello,

Our application imports information from iTunes using the XML file. Please check your iTunes to ensure that it's updating/creating the XML file.

https://www.doubletwist.com/help/question/doubletwist-is-not-importing-information-from-itunes-correctly/

If the XML file is being updated, you can try resetting the doubleTwist library database to force another import attempt.

http://www.doubletwist.com/help/question/how-to-reset-doubletwist-for-mac-osx/

Thanks,
Henry
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Frank Ragazzo

Help & Tips  - 
 
I have lots of music on an old Ipod which i still use. Is there any way to synch it so I can transfer that music on to my Android? 
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Frank Ragazzo's profile photoHenry Kwan's profile photo
3 comments
 
Hello +Frank Ragazzo,

Sorry about that. I didn't realize it was so old. I had found it on a Google search as I don't have an iPod to test with any more.

This one is from 2011:

http://www.cnet.com/how-to/how-to-transfer-music-from-an-ipod-to-your-computer/

Thanks,
Henry
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Joel Collins

CloudPlayer  - 
 
I'm having a bit of trouble with getting CloudPlayer working well with my Dropbox. I have a lot of music on my Dropbox (some 30gb), so I'd expect the scan to take a while, but so far it's only adding content outside of my actual Music folder, and it's getting stuck even then (on 12/4846). Which leads into my second question...

Is there any way to set folders to ignore while scanning? I have a lot of things like production samples that I don't want to have included in the scan. Is this possible?

Thank you! I feel like I shouldn't be complaining because the unlock code was free, but I'd love to have this working still :)
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Joel Collins's profile photoMonique Farantzos's profile photo
4 comments
 
+Joel Collins​ it's going to be publicly released by tomorrow so you could wait until you get the update from the Play Store. It's in beta right now.
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Patrick Johnson

CloudPlayer  - 
 
Are there any ways to expand the 4x4 widget to 5x5?  If not is it something that yall would consider adding in the future?
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Henry Kwan's profile photoPatrick Johnson's profile photo
2 comments
 
Thanks for the quick reply Henry.
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Charles Ferrara

Help & Tips  - 
 
Been using Doubletwist/AirSync for many years. All of a sudden Doubletwist wont open on my PC (running W10). I tried uninstall/reinstall - did not work. Any ideas??
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Henry Kwan's profile photo
 
Hello +Charles Ferrara,

Did you recently upgrade to Windows 10 from Windows 7 or Windows 8?

We've had some reports that in some cases, the Windows 10 upgrade isn't complete and leaves out some needed components. This is only for users who upgrade from Windows 7 or Windows 8 to Windows 10. A clean/fresh Windows 10 installation always includes the needed components.

If the Sync application was already running OK on your Windows 10 system but suddenly stopped working, please try a library reset.

https://www.doubletwist.com/help/question/how-to-reset-the-database-in-doubletwist-sync/

If the library reset doesn't help, please send us a copy of the application log located here:

C:\Users\[YOUR_USERNAME]\Appdata\Local\doubletwist Corporation\doubleTwist Desktop\Log\

For a shortcut to the "doubleTwist Corporation" directory, please paste this into a File Explorer window (this will also work on systems that do not have the view hidden folders option enabled). Then navigate into "doubleTwist Desktop" and then into "Log".

%LOCALAPPDATA%\DOUBLE~1\

Please email to:

support [at] doubletwist.com

Include this G+ URL as reference.

https://plus.google.com/u/0/116491657380956343989/posts/L9JzsJvuN6Q?cfem=1

Thanks,
Henry
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Denise Brooks

General discussion  - 
 
All of my music appears in doubleTwist on my Samsung Galaxy S5, but when I click on the songs they don't play. Solution??
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Denise Brooks's profile photoHenry Kwan's profile photo
10 comments
 
Hello +Denise Brooks,

Thanks for the new set of log files. This time there were some additional entries that provided more information.

02-10 12:17:09.420 24174 24202 E DtMediaProvider: importPlaylists failed to lookup mediaId for file: /storage/extSdCard/music/led zeppelin/physical graffiti (remastered)/06 kashmir.m4a
02-10 12:17:09.430 24174 24202 E DtMediaProvider: importPlaylists failed to lookup mediaId for file: /storage/extSdCard/music/bobby darin/the ultimate bobby darin/17 beyond the sea.m4a

Those errors indicate some type of problem when our app tried to restore from .m3u playlist files.

What you may want to do is try a full reset of doubleTwist on your GS5 and PC. Then after the reset, perform another sync.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-44-kitkat-with-sd-card/

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-and-pc/#B

Thanks,
Henry

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FB98208
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Jack Savage

CloudPlayer  - 
 
Using the app on a Sony Z5 doesn't let me change songs or skip when my phone is locked. Normally there is the option like when you drag the screen down but when locked the option is gone, unlike other apps? Is there a setting I've missed or is this not possible to do when my phone is locked?
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Henry Kwan's profile photoJack Savage's profile photo
2 comments
 
Yeah I reset it and now it appears, no clue what happened. Cheers for the help
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Shwe Yee Win

General discussion  - 
 
Can doubletwist work with one plus two and mac?
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Henry Kwan's profile photo
 
Hello +Shwe Yee Win,

Recent Android devices only have USB MTP mode, which the Mac does not recognize without additional software. In addition, doubleTwist was not designed for USB MTP as it expects USB Mass Storage (MSC) mode.

We are working on additional syncing solutions for the Mac but this will take some time.

In the meantime, you can use AirSync to sync with USB MTP only devices.

Here is a quick start guide to AirSync on the Mac:

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/

Thanks,
Henry
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Chris Gerlach

CloudPlayer  - 
 
Your product is awesome! However, while my music files are recognized perfectly, when contained in my Google Drive. None of those stored on OneDrive can be made to show up in my Cloud Player library. PLEASE HELP!
Many thanks.
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Chris Gerlach's profile photoHenry Kwan's profile photo
4 comments
 
Hello,

Thanks for the additional information.

I've just done some testing with our OneDrive accounts and nothing seems wrong so perhaps it's a localized issue. (I'm on the US West coast.)

The log file might contain more information on this issue. Please follow the steps list above to send us a log file. Once we get your email, that will also allow us to add you to the beta group (we use Twitter's Crashlytics beta app).

Thanks,
Henry
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Bob Lynch

General discussion  - 
 
AirSync on my desktop does not see my iTunes songs/playlist.

Windows 10
iTunes  12.3.2.35
Help!
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Henry Kwan's profile photoBob Lynch's profile photo
2 comments
 
Deleting the DT files seemed to do the trick.
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Akash Rao

Help & Tips  - 
 
Recently updated to android M and all of a sudden double twist says connected to computer please eject when I try to open the app. 
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Akash Rao's profile photoHenry Kwan's profile photo
3 comments
 
Hello +Akash Rao,

Thanks for the information.

As this time, ClassicPlayer doesn't support the SD card on Android 6 Marshmallow when it's formatted as "Portable" but you can either use CloudPlayer or reformat the SD card as "Internal".

We're working to update ClassicPlayer to support portable SD cards on Marshmallow. If you want to test the beta build when it's available, please join our Google+ beta community.

https://plus.google.com/communities/114410062688956839568

Since this is a limited-access community, the request will have to be processed (usually only a couple of hours).

Thanks,
Henry
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David Hollingshead

doubleTwist Classic Player  - 
 
If song is playing while I delete the song, please make next song auto-play. This is similar to thumbs-downing a Pandora track.
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David Hollingshead's profile photoHenry Kwan's profile photo
3 comments
 
Hello +David Hollingshead,

I'm sorry that you don't like the UI for CloudPlayer. What things about the UI don't you like?

All of the feedback that we've gotten so far has been very positive so we will be porting the UI from CloudPlayer back to ClassicPlayer in the coming weeks.

I'll forward your thoughts about the CloudPlayer UI along to the product manager.

Thanks,
Henry
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Almyra Ayos

General discussion  - 
 
Is there a way I can download an older version of double twist in my old android 3 tablet. I currently have one android phone paired with the doubletwist on my mac, but my tablet is not recognizing the new dt.... thanks!
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Henry Kwan's profile photo
 
Hello +Almyra Ayos,

Please send an email to:

support [at] doubletwist.com

Include this G+ URL as reference.

https://plus.google.com/u/0/+almyra88/posts/PhsVH8SVX3z?cfem=1

Thanks,
Henry
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Nicholas Kosen

Help & Tips  - 
 
I'm having troubles with the doubletwist player on my Droid Turbo 2. On many of my songs when I touch to play them it goes to the now playing screen but doesn't play. It is just stuck at 0:00. All the songs are in mp3 format. I can go into the play music app, the default app that was on the phone, and the same songs that get stuck in DT play just fine. I used the Windows 7 DT to sync my itunes to the phone. Any ideas for a fix?
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Monique Farantzos's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Nicholas Kosen,

Did you update the version of Android on your device?

As Monique mentioned, you can try CloudPlayer to see if the same problem occurs.

You can also try a library reset in ClassicPlayer.

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

Thanks,
Henry
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Henry Kwan
moderator

General discussion  - 
 
Hello Twisters!

It's Internet Security Day so Google is celebrating by adding 2GB of storage to your Google Drive account if you complete their Security Checkup for your Google account.

To get the extra 2GB, just login and verify your security settings.

https://security.google.com/settings/security/secureaccount

Thanks,
Henry
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Mick Jennings

doubleTwist Classic Player  - 
 
Downloaded and installed doubletwist (Galaxy S5), Purchased pro license in order to get Airplay (I want to stream music to my Apple TV and I want to access my library on NAS). 

Finally worked out how to play to Apple TV (play a track, bring up the window, click the cast icon). Not intuitive though, maybe I'll get used to it.

What I can't figure out is how to get to my NAS library ? I've enabled UPNP / DLNA.
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Henry Kwan's profile photo
2 comments
 
Hello +Mick Jennings,

I was checking the case database and I came across your email so you don't need to send another email.

Thanks,
Henry

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FB98172
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Chris Johnson

Help & Tips  - 
 
Double Twist doesn't recognize my android.  Help?
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Monique Farantzos's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Chris Johnson,

What operating system are you using? Windows 10?

Are you using USB or AirSync?

USB MTP syncing is only available on Windows 7, Windows 8, and Windows 10.

Here is a quick start guide to USB syncing.

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-usb-syncing/

Here is a quick start guide to AirSync on Windows 7, Windows 8 and Windows 10.

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-airsync-syncing-play-store/

If you are using Windows XP/Vista or a Mac, you will need to use AirSync.

Here are some quickstart guides to AirSync on XP/Vista and Mac.

http://www.doubletwist.com/help/question/quickstart-for-windows-and-airsync/

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/

Thanks,
Henry
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Bryan Sheffield

doubleTwist Classic Player  - 
 
Hi. In DT, when listening to podcasts, my cars steering wheel controls (fwd,back) cause DT to skip to next/previous show, instead of skipping fwd/backward within the same show. This is usually expected behavior for music, but for podcasts it's quite inconvenient. Would you consider re-mapping this? Or, perhaps making it a setting option for podcasts (and only for podcast - don't want that setting to affect music playback).

My backup podcast player (pocket casts) behaves as described/requested above, but i would prefer to use DT if it could just fix this behavior.

Thx!

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Henry Kwan's profile photoBryan Sheffield's profile photo
2 comments
 
Hi Henry. Great, thanks!
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GRØN IT

General discussion  - 
 
AirPlayRecorder
Hi.
Is there someway to control file naming when using AirPlayRecorder? Right now it saves files as "Artist - Title". I would like it to save files as "Album Track - Title".
/Martin

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Monique Farantzos's profile photo
 
+GRØN IT This is not currently possible but we'll keep it in mind for future development.
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