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Monique Farantzos
owner

General discussion  - 
 
Twisters, CloudPlayer, our new music app with Dropbox, OneDrive and Google Drive support, is growing fast! If you haven't tried it yet, get it now from the Play Store: https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
CloudPlayer is a revolutionary music player that puts you in control of you...
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Aron Szigeti

General discussion  - 
 
I can't get the 'reverse' sync menu that you show on your help page.Can you take me through it step by step. 
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Lasse Andersen

CloudPlayer  - 
 
Hello. I can't get Cloudplayer to play on my sonos system. When I try nothing happens (there's just a buffering animation). What is the problem with sonos? 
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Lasse Andersen's profile photoMonique Farantzos's profile photo
3 comments
 
+Lasse Andersen​ when you release a new piece of software, you tend to start with a small feature set in order to make it robust and minimize bugs. Once the core feature set is complete, more features are added over time. Right now we are working on core CloudPlayer features and Sonos support, which requires a separate software library and can introduce other problems, was not included.
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Ty Dennie

Help & Tips  - 
 
I have a dual storage android phone 16gb internal and 128gb micro sd but still no storage option in the settings.  Running umi emax.  help me.....
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Russ Larkin's profile photoTy Dennie's profile photo
2 comments
 
There is no update to lollipop for my phone yet so I'm stuck on kitkat.  My bud has Galaxy phone but Samsung is not stock android which is why it works on them.  I'll have to wait but makes my purchase of the in-app upgrade worthless to me.
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Andrew Lundahl

Help & Tips  - 
 
Hi! I've had doubleTwist for years now, airsyncing with my Macbook Pro to my Samsung Galaxy S6 and I've loved it. However, very recently, my playlist in my phone is out of order. 90% of the songs go from A-Z but mostly newer and some random songs are out of order at the bottom. Yet, in both the Mac doubleTwist folder and iTunes folder, the songs are all in perfect order so it seems to be an issue with the doubleTwist app on my phone. What can I do to fix this?

Thanks!
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Eric Benton

Help & Tips  - 
 
Hi there. I've seen some posts similar to my issue, but not the exact same. I'm trying to import iTunes playlists via USB to my Moto Droid Razr M, Android version 4.4.2, and I can't seem to figure out where to put them so the DoubleTwist app will recognize them. One of the playlists is 900 songs long, so I don't want to do it manually.

I've tried putting them in the playlists folder in the internal memory, making a playlist folder on the SD card, and a couple of others things I can't remember any more. All of the files are on an SD card and play fine in DoubleTwist. Please help!
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Andrew Payne

Help & Tips  - 
 
I am new to doubletwist and just bought AirSync with standard doubleTwist player for Mac. I am on MacOS 10.10.3, with an LG G3 running Android 5.0. Everything seems to be working fine (although the AirSync process is REALLY slow) but it seems that the program is missing some of my playlists in the window where you select which ones to sync to the device. All my iTunes playlists are shown in the left browser bar of doubleTwist, but then are unavailable for selection from the device sync list with the check boxes. Any ideas on what is causing this, and how to fix it? Thanks!
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Ok, looks like the playlists that were missing contain full albums that have DRM content. Things seems to be smooth other than that...
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David Hollingshead

General discussion  - 
 
Please keep the song/artist/album separate from the album cover; it's hard/impossible to read especially at a glance from more than close. Also please print the album cover somewhere so it's easy to read and identify.
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Monique Farantzos's profile photoDavid Hollingshead's profile photo
2 comments
 
No, but I prefer to listen to music on my phone rather than streaming due to data limits, and that UI looks less useful in many way and still has overlapping issues (and puts the artist and song on one line which means things will be chopped off).
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Keith Gable

CloudPlayer  - 
 
I have a huge OneDrive library (112.05 GB!). CloudPlayer found about 1200 songs and then seems to have given up. I have some tracks with international characters in the tags (unsure if the ID3 tag says UTF-8 or ISO 8859-1 though!) and OneDrive and Xbox Music web both show the tag information incorrectly; this could be tripping up CloudPlayer.

Also, it seems like the ID3 parser needs some work - it seems to have grouped any albums with more than one artist into "Various Artists" (where it should instead check the TPE2 tag and/or the unofficial TCMP tag). This means that even though I have TPE2="2Pac" TALB="Greatest Hits" and TPE2="Billy Idol" and TALB="Greatest Hits", the player shows the albums merged into the same Various Artists -> Greatest Hits album, which is a bit unexpected.

I bought the app though, this will be excellent as always once the bugs are worked out :)
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Henry Kwan's profile photoKeith Gable's profile photo
6 comments
 
Maybe my files aren't tagged correctly? I'll have to look at it when I'm on a computer, but I definitely have Billy Idol and 2Pac in the same greatest hits album under various artists... and Clementine doesn't show them that way.
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Visiharan Vinayagamoorthy

Ideas & Improvements  - 
 
Hallo there! 

There is a problem with itunes 12. 2 and double twist. 
It seems that the double twist will NOT sort the playlist in order by name only by album. Its copied all the songs to my android phone HTC One Mini. It worked before, but not now after itunes 12.2 .. I have reinstalled the double twist on computer and phone and deletet the libary files and etc. But nothing helping. Hope to help with the issue.  

Or could you maybe make a function in setting where we can sort the playlist after album, name, or something els. 
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Kaleigh McLelland

Help & Tips  - 
 
I'm running Lollipop 5.0.1 on an LG G3 with the latest pro version of DoubleTwist. Before every song begins, the app plays an 0.25-0.5 second portion of a later section of the same song, then starts over from the beginning and plays the entire song. This happens with every song, regardless of playlist/album/etc. Any ideas?
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Monique Farantzos's profile photoBen Rodriguez's profile photo
2 comments
 
Kaleigh, I am running through the same issue with my Motorola droid turbo after updating it to the latest O.S. Did those tips helped at all?
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Thomas Forrester

General discussion  - 
 
I am the owner of an Internet radio station - Girls Rock Radio.  How/where can I request addition of my station to the doubleTwist radio directory? Thanks!  doubleTwist Music Player is an awesome app!
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Warren Owen

doubleTwist Classic Player  - 
 
Hi, I have used doubletwist before and then starting using another player,  but after getting a new S6 decided to install it and purchased the full version. But my iTunes library won't load - it hangs. I've deleted the XML, launched the program, got a fresh XML version of my library. Looking at the errorlog this is the series of entries I get when I start it. Any idea what is wrong?

=============================================================================================
MESSAGE: 07/04/2015 17:06:03: ExitCommand triggered on thread: 1 Main Thread 
=============================================================================================
MESSAGE: 07/04/2015 17:06:03: Done disposing DtModel.
=============================================================================================
MESSAGE: 07/04/2015 17:06:03: Preparing for shutdown...
=============================================================================================
MESSAGE: 07/04/2015 17:06:03: Done preparing model shutdown.
=============================================================================================
MESSAGE: 07/04/2015 17:06:03: Transcoder shutdown done.
=============================================================================================
MESSAGE: 07/04/2015 17:06:03: Shutdown model...
=============================================================================================
MESSAGE: 07/04/2015 17:06:03: UserModel shutdown done.
=============================================================================================
MESSAGE: 07/04/2015 17:06:03: [Performance]: Application Pre-Shutdown Work: 70.004 ms
=============================================================================================
MESSAGE: 07/04/2015 17:06:03: [Performance]: Application Shutdown: 0 ms
=============================================================================================
MESSAGE: 07/04/2015 17:06:03: Exit on Main Thread
=============================================================================================
MESSAGE: 07/04/2015 17:06:06: Launching doubleTwist Sync v4.0.4.19777
=============================================================================================
MESSAGE: 07/04/2015 17:06:06: OS: Microsoft Windows NT 6.1.7601 Service Pack 1
=============================================================================================
MESSAGE: 07/04/2015 17:06:06: UICulture: en-US, GeoID: 242
=============================================================================================
MESSAGE: 07/04/2015 17:06:06: Transcoder initialized
=============================================================================================
MESSAGE: 07/04/2015 17:06:06: UserId initialized: 45b058e6-11be-4523-8e5e-d0dd139cbef4
=============================================================================================
MESSAGE: 07/04/2015 17:06:06: Initializing user prefs...
=============================================================================================
MESSAGE: 07/04/2015 17:06:06: User preferences loaded
=============================================================================================
MESSAGE: 07/04/2015 17:06:06: Starting worker thread: DoubleTwist.Model.Implementation.PLNotifier
=============================================================================================
MESSAGE: 07/04/2015 17:06:06: Started media library
=============================================================================================
MESSAGE: 07/04/2015 17:06:06: Creating data access components...
=============================================================================================
TRACE  : 07/04/2015 17:06:07: [Performance]: BuildSessionFactory: 234.0134 ms
=============================================================================================
MESSAGE: 07/04/2015 17:06:07: Done initializing library repository
=============================================================================================
MESSAGE: 07/04/2015 17:06:07: Media library started
=============================================================================================
MESSAGE: 07/04/2015 17:06:08: Original device id: USB\VID_04B8&PID_0839&MI_02\6&9C72BCD&1&0002
=============================================================================================
MESSAGE: 07/04/2015 17:06:08: unknown portable device: F:\
=============================================================================================
MESSAGE: 07/04/2015 17:06:08: MSCDeviceManager.MonitorDevice(): Attempting to monitor: F: ready:True
=============================================================================================
MESSAGE: 07/04/2015 17:06:08: Unknown device removed from watcher: F:
=============================================================================================
MESSAGE: 07/04/2015 17:06:08: Adapter for My Samsung Galaxy S6: 45fcc54c-3541-4b87-b5f4-685d1153931a
=============================================================================================
ERROR  : 07/04/2015 17:06:08: Failed to deserialize from record storage
System.NullReferenceException: Object reference not set to an instance of an object.
   at Dune.Components.DeviceUtilities.DeviceRecordStorage.GetStorageRoot()
   at Dune.Components.DeviceUtilities.DeviceRecordStorage.GetRecordStoreFolder(String name)
   at Dune.Components.DeviceUtilities.DeviceRecordStorage.GetRecordStoreFolder()
   at Dune.Components.DeviceUtilities.DeviceRecordStorage.GetRecordStoreFile(String key)
   at Dune.Components.DeviceUtilities.DeviceRecordStorage.Get(String key)
   at Dune.Components.Common.RecordStorageSerializer.Get[T](String key)
=============================================================================================
ERROR  : 07/04/2015 17:06:08: Failed to create device repository
System.NullReferenceException: Object reference not set to an instance of an object.
   at Dune.Components.DeviceUtilities.DeviceRecordStorage.GetStorageRoot()
   at Dune.Components.DeviceUtilities.DeviceRecordStorage.GetRecordStoreFolder(String name)
   at Dune.Components.DeviceUtilities.DeviceRecordStorage.GetRecordStoreFolder()
   at Dune.Components.DeviceUtilities.DeviceRecordStorage.get_IsReadOnly()
   at Dune.Components.DeviceUtilities.Identifiers.Guid(IPortableDevice device)
   at Dune.Components.DeviceUtilities.Identifiers.InstanceId(IPortableDevice device)
   at Dune.Repository.MediaRepositoryManager.CreateDeviceRepository(IPortableDevice device)
=============================================================================================
MESSAGE: 07/04/2015 17:06:08: Adapter for My Samsung Galaxy S6: 45fcc54c-3541-4b87-b5f4-685d1153931a
=============================================================================================
WARNING: 07/04/2015 17:06:08: Rejecting arriving airsync device. Same device appears to be connected over wire already: 03157df30aafd513
=============================================================================================
WARNING: 07/04/2015 17:06:08: Rejecting the DNTP device because another repo is already mounted with serial 03157df30aafd513
=============================================================================================
TRACE  : 07/04/2015 17:06:08: [Performance]: Announced connected repositories: 818.0468 ms
=============================================================================================
TRACE  : 07/04/2015 17:06:09: [Performance]: GetAll media): 1076.0616 ms
=============================================================================================
TRACE  : 07/04/2015 17:06:09: [Performance]: LoadExistingMedia - all: 1081.0618 ms
=============================================================================================
MESSAGE: 07/04/2015 17:06:09: [Performance]: Load from database: 1087.0622 ms
=============================================================================================
MESSAGE: 07/04/2015 17:06:09: [Performance]: UpdateDatabase: 1091.0624 ms
=============================================================================================
ERROR  : 07/04/2015 17:06:09: UpdateDatabase
System.Data.SQLite.SQLiteException (0x80004005): The database disk image is malformed
database disk image is malformed
   at System.Data.SQLite.SQLite3.Reset(SQLiteStatement stmt)
   at System.Data.SQLite.SQLite3.Step(SQLiteStatement stmt)
   at System.Data.SQLite.SQLiteDataReader.Read()
   at Dune.PersistentMediaLibrary.PLHelper.GetAllWhere[T](IPLSessionFactory sessionFactory, String where)
   at Dune.PersistentMediaLibrary.MediaDataAccess.GetAllNotDeleted[T]()
   at Dune.Repository.PersistentLibraryRepository.LoadExistingMedia(IDictionary`2& allMedia, IDictionary`2& protectedMedia, IDictionary`2& allAlbums)
   at Dune.Repository.PersistentLibraryRepository.UpdateDatabaseImpl(OnPlaylistImportConflictHandler onITunesPlaylistImportConflict, OnPlaylistImportConflictHandler onWmpPlaylistImportConflict)
   at Dune.Repository.PersistentLibraryRepository.UpdateDatabase(OnPlaylistImportConflictHandler onITunesPlaylistImportConflict, OnPlaylistImportConflictHandler onWmpPlaylistImportConflict)
=============================================================================================
MESSAGE: 07/04/2015 17:06:09: Repository present event: True (id = 192.168.0.18)
=============================================================================================
MESSAGE: 07/04/2015 17:06:09: Trying to open device database 192.168.0.18
=============================================================================================
MESSAGE: 07/04/2015 17:06:09: Opening database file MediaDatabase.sqlite3
=============================================================================================
TRACE  : 07/04/2015 17:06:10: Valid checksum for C:\Users\Warren\AppData\Local\doubleTwist Corporation\doubleTwist desktop\03157df30aafd513.sqlite3: a1f1afc4f440b8307f340aea12806d66
=============================================================================================
TRACE  : 07/04/2015 17:06:10: DB Backup: Original device db=C:\Users\Warren\AppData\Local\doubleTwist Corporation\doubleTwist desktop\03157df30aafd513.sqlite3 size=491520, md5=A1F1AFC4F440B8307F340AEA12806D66
=============================================================================================
TRACE  : 07/04/2015 17:06:10: DB Backup: Copy of device db=C:\Users\Warren\AppData\Local\doubleTwist Corporation\doubleTwist desktop\Backup-MediaDatabase.sqlite3 size=491520
=============================================================================================
MESSAGE: 07/04/2015 17:06:10: Succeeded to open database 192.168.0.18
=============================================================================================
MESSAGE: 07/04/2015 17:06:10: Mounted 'My Samsung Galaxy S6' (192.168.0.18), bound to adapter 45fcc54c-3541-4b87-b5f4-685d1153931a
=============================================================================================
MESSAGE: 07/04/2015 17:06:10: Repository present event handled (id = 192.168.0.18)
=============================================================================================
TRACE  : 07/04/2015 17:06:10: [Performance]: Volume usage query: 192.168.0.18: 20.0011 ms
=============================================================================================
MESSAGE: 07/04/2015 17:06:18: Adapter for My Samsung Galaxy S6: 45fcc54c-3541-4b87-b5f4-685d1153931a
=============================================================================================
MESSAGE: 07/04/2015 17:06:18: Repository present event: True (id = 192.168.0.18)
=============================================================================================
MESSAGE: 07/04/2015 17:06:18: Trying to open device database 192.168.0.18
=============================================================================================
MESSAGE: 07/04/2015 17:06:18: Opening database file MediaDatabase.sqlite3
=============================================================================================
TRACE  : 07/04/2015 17:06:19: Valid checksum for C:\Users\Warren\AppData\Local\doubleTwist Corporation\doubleTwist desktop\03157df30aafd513.sqlite3: a1f1afc4f440b8307f340aea12806d66
=============================================================================================
TRACE  : 07/04/2015 17:06:19: DB Backup: Original device db=C:\Users\Warren\AppData\Local\doubleTwist Corporation\doubleTwist desktop\03157df30aafd513.sqlite3 size=491520, md5=A1F1AFC4F440B8307F340AEA12806D66
=============================================================================================
TRACE  : 07/04/2015 17:06:19: DB Backup: Copy of device db=C:\Users\Warren\AppData\Local\doubleTwist Corporation\doubleTwist desktop\Backup-MediaDatabase.sqlite3 size=491520
=============================================================================================
MESSAGE: 07/04/2015 17:06:19: Succeeded to open database 192.168.0.18
=============================================================================================
MESSAGE: 07/04/2015 17:06:19: Mounted 'My Samsung Galaxy S6' (192.168.0.18), bound to adapter 45fcc54c-3541-4b87-b5f4-685d1153931a
=============================================================================================
MESSAGE: 07/04/2015 17:06:19: Repository present event handled (id = 192.168.0.18)
=============================================================================================
TRACE  : 07/04/2015 17:06:19: [Performance]: Volume usage query: 192.168.0.18: 12.0007 ms
=============================================================================================
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Karl Berkoben

doubleTwist Classic Player  - 
 
I have the DT player on my Galaxy S5 - it snycs mst songs from Itunes on my Windows 7 PC but not all. Also al lot of the song titles display with odd characters on my Galaxy. How to edit song titles and artists on my phone? Is there an DT software for my PC I am supposed to buy? All I have is the sync on my PC and the classic player on my phone. help 
1
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Dodi Simanowski

General discussion  - 
 
Dear Team! 

After upgrading to the latest itunes version (12.2.0.145) 
DoubleTwist no longer finds my Libary / playlists on my Windows8.1 pc .
It automaticly removed all files due to this.
Is there any new update / fix to this?
2
Kenn Dubeau's profile photoMonique Farantzos's profile photo
2 comments
 
+Dodi Simanowski Thanks, we'll into this tomorrow.
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Amitava Sarkar

Help & Tips  - 
 
I have just purchased the platinum version of CloudPlayer. After purchasing, I realized that the "offline cache" facility is not working. It simply doesn't do anything when I try to click the square box. I have other problems too but I want to solve this first as I am a heavy offline user.
Kindly help 
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Monique Farantzos's profile photo
 
+Amitava Sarkar The offline caching works but we don't have a progress indicator for it yet. It's done quietly in the background. We'll be adding some UI feedback in an upcoming release. Thanks for your support.
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Chris Siewert

Help & Tips  - 
 
I've been using doubletwist pro for a few months now and its been working flawlessly until tonight. Doubletwist is now unable to find any playlists in my iTunes library and its random the amount of artists it find sometimes its 600+ other times its 39. The airsync actually removed all the music from my phone as I sync using playlists and doubletwist thinks i have none. 
2
Chris Siewert's profile photoMonique Farantzos's profile photo
5 comments
 
+Chris Siewert Thanks, we'll investigate tomorrow.
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Haley Morehead

Help & Tips  - 
 
I am a new owner of the LG G Stylo and I cannot get it to sync with my Mac. I've tried installing the phone driver repeatedly, but nothing happens other than the cd-rom drive icon appears on my computer. Nothing is in the file and it closes within 30 seconds. Does anyone have any advice? I've tried restarting both my mac and the phone. Still the same problem.
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Haley Morehead's profile photoHenry Kwan's profile photo
2 comments
 
Hello,

Recent Android devices only have USB MTP mode, which the Mac does not recognize without additional software. In addition, doubleTwist was not designed for USB MTP as it expects USB Mass Storage (MSC) mode.

We are working on additional wireless syncing solutions for the Mac but this will take some time.

In the meantime, you can use AirSync to sync with USB MTP only devices.

Here is a quick start guide to AirSync on the Mac:

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/

Thanks,
Henry
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Marc Sijbrands

Help & Tips  - 
 
Hi DoubleTwisters,

We had a discussion a while ago about my player that doesnt play all podcasts.
Now i noticed that doubleTwist plays podcasts that have a playtime till 59 minutes and it the podcast exceeds 1hour it doesnt play them...
So playtime of 00:59:59 no problem but a playtime like 01:01:00 wont play and looks like it keeps buffering.

Can you help me out???

Thanks.

Best regards,

Marc Sijbrands
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Henry Kwan's profile photoMarc Sijbrands's profile photo
2 comments
 
Hello,

I have just send the logs.
It seems the player freezes when i want to reproduce the problem.

But what i did was reproduce the problem, then the player force closes, i restarted doubleTwist and send the log files..

Best regards,

Marc Sijbrands
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Lasse Andersen

CloudPlayer  - 
 
Hey Doubletwist! I've bought the Cloudplayer app and I really like it. One thing though: When I change the genre in the tag of a file in google drive how can I get the change into Cloudplayer? Thanks
1
Henry Kwan's profile photoLasse Andersen's profile photo
2 comments
 
Thank you for your answer! I'll wait patiently for that then :) keep up the good work
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