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Monique Farantzos
owner

doubleTwist Classic Player  - 
 
Twisters, today we released the new doubleTwist Classic alpha! The app was completely rebuilt from the ground up: delicious material design UI, lossless support, more powerful EQ and fixes the SD card sync issue experienced by some users on Marshmallow. IMPORTANT: This alpha does NOT include podcasts, UPnP/DLNA & AirPlay video, which will be added in the coming months. If you're using any of the missing features, do NOT upgrade to this release.

Use this link to opt into the alpha: https://play.google.com/apps/testing/com.doubleTwist.androidPlayer
2
Monique Farantzos's profile photoAlex G DJWARZONE's profile photo
3 comments
 
Yay!!! I was just told it should be out soon. Wasn't sure this soon
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David Lewis

General discussion  - 
 
When using doubletwist on my desktop, it insists when starting up  on selecting a device, such as my printer, or one of my hard drives, or my iPod, i.e. anything but the phone I want it to select as the device I want to work with.  I don't see any control where I can tell it to forget about that particular device and to look for another one.  I can disconnect usb devices such as the iPod, I can turn off my printer, but I can't disconnect my hard drive.  Presently the doubletwist desktop program will only start with my hard drive as the device it is insisting on working with.  This makes the program completely useless. 
1
David Lewis's profile photoHenry Kwan's profile photo
4 comments
 
Hello +David Lewis,

Thanks for the additional information.

That's very odd, we haven't seen this problem with SATA drives on any of our test systems but I will ask the QA/Dev team to investigate further.

Thanks,
Henry
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David Lewis

General discussion  - 
 
I'd like to set up a podcast playlist in iTunes using my Windows 10 desktop machine then import that playlist and the associated podcasts to my Galaxy S6 phone using doubletwist then play the podcasts in that playlist in the order that I set it up on the desktop machine.  Is this possible with doubletwist?  So far I see no way to do it.  I attempted to sync one single playlist from my desktop iTunes software to the Galaxy phone.  The podcasts seemed to go to the phone but I see no way to bring up the playlist by name, and any playlist that comes up in doubletwist on the phone has everything in the wrong order. 
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David Lewis's profile photo
3 comments
 
PS  thanks for your prompt replies. 
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Ian Johnston

Help & Tips  - 
 
Help. Installed Doubletwist and AirSync on a Moto G3 running Android 6.0
Had to migrate data (using SD formatted as internal) to sync everything and now Android is broken.
Using the notification bar to show Quick Settings is no longer possible. Single swipe to bring up notifications - second swipe does nothing.
Home button doesn't work when in any app.
Mail (google) no longer syncing on any account.(this is a disaster for me - I use for work a lot)
Any suggestions?
1
Ian Johnston's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Ian Johnston,

I'm sorry that you experienced issues after your update to Android 6 but our app isn't able to generate those errors that you described so it's probable that something else caused them and that the reset was able to remove that other issue.

Here is a step by step guide to syncing using doubleTwist 4.0 (available for Windows 7/8/10 only) along with some troubleshooting tips.

http://www.doubletwist.com/help/question/guide-to-syncing

If after you are still seeing problems syncing, please send us a debug package from your PC immediately after encountering the errors.

You can do this by holding down SHIFT while right-clicking on the doubleTwist icon in the System Tray and selecting "Send log files…".

Here's a short help page on how to send the debug package.

http://www.doubletwist.com/help/question/doubletwist-sync-debug-mode/#E

Please include this G+ URL in the "Additional Information" section for reference.

https://plus.google.com/u/0/103662250700049198432/posts/gcbLS2eqrHF?cfem=1

Thanks,
Henry
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Rich Denninger

CloudPlayer  - 
 
I'm trying out cloud player and it's not syncing all my songs in my last folder... any advice? I tried signing out and resetting libraries but only imports 6 songs in my 3rd folder.
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Rich Denninger's profile photoHenry Kwan's profile photo
7 comments
 
Hello +Rich Denninger,

Thanks for the log files. The entries indicate a few different issues.

2016.08.27 12:14:55.577 ERROR [Thread-2156] GoogleDriveClient - getTokenAsync error com.google.android.gms.auth.UserRecoverableNotifiedException: User intervention required. Notification has been pushed.

This error indicates that the Google server returned an error when CloudPlayer tied to use the access token that was initially created during login. A notification should have appeared on your device requesting that you tap on the notification. When tapped, you would have been asked to login again to your Google account to generate a new access token.

Later in the log, It appears that you were able to login again to generate a new token and these other two conditions occurred.

2016.08.27 12:39:24.451 DEBUG [NGMediaProvider] NGMediaProvider - error getting metadata: 10 Come on Feet.mp3 java.lang.IllegalStateException: I/O error

I/O errors are generally caused by networking problems. Were you using a WiFi connection or cell data? If a file is skipped because of a networking problem, CloudPlayer will try again to index during the next scan.

2016.08.27 13:55:47.693 DEBUG [NGMediaProvider] NGMediaProvider - skipping duplicate from GoogleDrive: signature=4d374d5706237b46f9b3199ce9cfd7a1, fileName=10 Triumph.mp3

As Monique mentioned, CloudPlayer has de-duplication routines so if it detects a file has already been indexed, it will skip indexing.

Please see this help page for more information on how CloudPlayer indexes music files.

https://www.doubletwist.com/help/question/indexing-of-music-files-in-cloudplayer/

Thanks,
Henry

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Andrew Marschilok

doubleTwist Classic Player  - 
 
I have DoubleTwist v2.6.5 installed on my Samsung Galaxy S5, and v4.0.4.19778 (beta) on my Win 7 machine.

The desktop software won't recognize that I have a 64GB memory card installed, and the Storage settings in the phone are greyed out, so I can't sync anything to my memory card. I've checked, and the memory card is mounted in the phone, and Windows recognizes that the card is there. Any ideas?
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Monique Farantzos's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Andrew Marschilok,

I'm sorry that you're experiencing problems with our older doubleTwist ClassicPlayer app.

Android 6.0 (Marshmallow) has introduced a new SD card support method. Unfortunately this new method is incompatible with apps like ClassicPlayer that used an older API to access the SD card.

We are in the process of updating the ClassicPlayer app to fully support the Android 6.0 (Marshmallow) SD card. We are also adding brand new features like material design UI, a new playback engine to include lossless support, and a more powerful EQ. The first alpha version with support for the Marshmallow SD card is now available.

IMPORTANT: This alpha does NOT include podcasts, UPnP/DLNA & AirPlay video, which will be added in the coming months. If you're using any of the missing features, do NOT upgrade to this release.

Use this link to opt into the alpha (Google login required): https://play.google.com/apps/testing/com.doubleTwist.androidPlayer

Thanks,
Henry
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Adam Moskowitz

Ideas & Improvements  - 
 
Love this app because i can sync to apple tv pretty seamlessly.
I was wondering if any of the following tweeks are available.
1. The ability to sort music by the folder that it is in as opposed to album. Rocket player has this ability in their base app if you want to see the code. the current sort sucks if your meta tags, like mine are old and not that consistent.
2. For some reason AirSync is solely attached to doubletwist as i bought it from you and thus cant sync my youtube or pandora.

I hope there is a rectification for both these issues please let me know

ADAM
1
Adam Moskowitz's profile photoHenry Kwan's profile photo
3 comments
 
Hello +Adam Moskowitz,

Unfortunately, no. This limitation is imposed by Google on the Android operating system.

Thanks,
Henry
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Ellen Samiec

General discussion  - 
 
I have a Samsung note 4 and my laptop is on windows 10. I just installed doubletwist. It took a long time to load my music library which is not that big. I was not given the option to select the songs I wanted to sync. When it was finally ready to sync, the error message after syncing the first song was about not being able to sync files protected by DRM. I clicked ok to continue. It continued to sync, but in the end only one song was imported and the rest failed to sync. No reason given. Is there a way to sync specific music files? or what do I need to sync my library?
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Henry Kwan's profile photo
 
Hello +Ellen Samiec,

What version of Android are you using on your Note 4? Are you syncing to internal storage or the SD card?

Where is your iTunes library located? Is it in your Music folder or a non-standard location?

Our application uses the XML file to import information from iTunes so please check that your iTunes is updating the XML file.

https://www.doubletwist.com/help/question/doubletwist-is-not-importing-information-from-itunes-correctly/

Also, here is a step by step guide to syncing along with some troubleshooting tips.

http://www.doubletwist.com/help/question/guide-to-syncing

If after trying the troubleshooting steps, you are still seeing these sync problems, please send us a debug package from your PC immediately after encountering the errors.

You can do this by holding down SHIFT while right-clicking on the doubleTwist icon in the System Tray and selecting "Send log files…".

Here's a short help page on how to send the debug package.

http://www.doubletwist.com/help/question/doubletwist-sync-debug-mode/#E

Please include this G+ URL in the "Additional Information" section for reference.

https://plus.google.com/u/0/104224369799426234077/posts/cMowKHKZ3g5?cfem=1

Thanks,
Henry
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Kaylin Dent

Help & Tips  - 
 
I have a Samsung Galaxy S5 currently, which means I have Kernel (updated on June 18) installed on my device.

Every time I go to the doubletwist app on my computer my device will not show up. When I right click on devices and attempt to add it it says my IP address cannot be reached. I am extremely frustrated and I am tired of doubletwist not allowing me to download my music on my Mac.

Please give me any help possible

Thank you!
1
Henry Kwan's profile photo
 
Hello +Kaylin Dent,

I'm sorry that you're experiencing problems pairing your GS5 with your Mac.

What type of wireless network are you using? Is it a home network or a corporate/university network?

As AirSync uses WiFi, you will want to ensure that your Android device has a strong and stable connection to your wireless router. The best results will be obtained if your Android device is connected to your wireless router with a "Signal strength" of "Excellent" or "Very Good" and a "Link speed" of at least 50Mbps.

If possible, use a tool like WiFi Analyzer (https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer&hl=en) to view the wireless signals in your area. This will allow you to see sources of interference so you can set your wireless network to utilize the least used bands and channels (e.g. 5Ghz band and channels 136+140 when 2.4Ghz is crowded and channels below 100 are used by other 5Ghz devices).

Please try these AirSync troubleshooting steps.

http://www.doubletwist.com/help/question/airsync-troubleshooting/

Step #3 (disable, enable AirSync) resolves the issue for many users.

Rebooting all of the devices in the network (including the wireless router) has also been successful for some users.

Also, Android 6.0 (Marshmallow) has introduced a new SD card support method. Unfortunately this new method is incompatible with apps like ClassicPlayer that used an older API to access the SD card.

We are in the process of updating the ClassicPlayer app to fully support the Android 6.0 (Marshmallow) SD card. We are also adding brand new features like material design UI, a new playback engine to include lossless support, and a more powerful EQ. The first alpha version with support for the Marshmallow SD card is now available.

IMPORTANT: This alpha does NOT include podcasts, UPnP/DLNA & AirPlay video, which will be added in the coming months. If you're using any of the missing features, do NOT upgrade to this release.

Use this link to opt into the alpha (Google login required): https://play.google.com/apps/testing/com.doubleTwist.androidPlayer

Thanks,
Henry
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Matthew Howell

CloudPlayer  - 
 
First, thanks for CloudPlayer. It's far and away the best solution for my needs. I have a specific question about the expected behavior of Shared folders within OneDrive.

OneDrive can share folders between accounts and offers an option to do this using the "Add to my OneDrive" button (detailed here: https://support.office.com/en-us/article/Add-and-sync-shared-folders-to-OneDrive-8a63cd47-1526-4cd8-bd09-ee3f9bfc1504 )

After using this feature, that shared folder will now be displayed in OneDrive's root folder.

So, if AccountA shares a folder Foo with AccountB, AccountB can click this button and the Foo folder is now "present" at the root of AccountB's OneDrive. Hope that makes sense.

The issue (I think) is that OneDrive's API treats this not as a file copy, but as some kind of cloud-symlink-thing called a remoteItem. Detailed here: https://dev.onedrive.com/misc/working-with-links.htm#enumerate-the-contents-of-a-shared-folder

The CloudPlayer app (or backend or whatever) would need to follow that remoteItem in order to traverse and scan that shared folder. The silver lining here is that shared folders only show up in the root of the OneDrive account, so there's no nested shared folders, so maybe it's not impossible?

So, my question is two parts:
1) Should this work today? Can CloudPlayer follow remoteItem folders on OneDrive?
2) If not, could this feature possibly be added to CloudPlayer

Thanks so much!
- Matthew
1
Henry Kwan's profile photoMatthew Howell's profile photo
2 comments
 
Ok, good to know.

It is currently either (1) not working for me or (2) working so slowly (on a large shared folder) that it looks like it's not working. I'll give it some time (OneDrive can be slow with large folders) and check back, but good to know that it's supported.

Really impressed. Please thank the QA/Dev team for me, your product makes my family's life just a little bit better!

Thanks so much!
Matthew
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Brendon Liner

General discussion  - 
 
Support - I purchased pro and my phone died. I reinstalled the app and it does not show I have the pro license. How can I add this back?
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Henry Kwan's profile photo
 
Hello +Brendon Liner,

I'm sorry that you're experiencing problems restoring your purchase.

Are you using the same account on the device? All purchases are tracked by the account used to originally purchase so as long as the same account is used as first/primary, Pro should have unlocked.

http://www.doubletwist.com/help/question/how-do-i-reinstall-music-lover-podcasts-or-doubletwist-pro-without-being-charged-again/

If you're using the same account but Pro isn't unlocking even after reinstalling, please send an email to:

support [at] doubletwist.com

Please include this G+ URL for reference.

https://plus.google.com/u/0/101343454687728401616/posts/7xAr2BfV47a?cfem=1

Thanks,
Henry
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TR Radec

doubleTwist Classic Player  - 
 
Now that the Alpha is out for Classic, how do I re-sync my library? What steps need to be taken? Do I need to delete the apps on my PC and Android then reinstall? I would rather just do this once.
Thanks!
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Henry Kwan's profile photo
 
Hello +TR Radec,

Did you previously sync songs and playlists to your device? If so, you don't need to wipe as the new alpha should work fine with your existing songs and playlists.

But if you do want to fully reset doubleTwist on your PC and device, you can do so by deleting the doubleTwist folders.

To fully reset doubleTwist on PC, please delete the doubleTwist folder after quitting the app.

To fully reset doubleTwist on Android, please uninstall app and then delete the doubleTwist folder before reinstalling the app.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-and-pc/


Thanks,
Henry
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Martin Walker

General discussion  - 
 
Just purchased and installed DoubleTwist. Can I get my money back? I cannot succeed in any aspect and I hate it so intensely I am going to explode soon.
1
Henry Kwan's profile photoMartin Walker's profile photo
3 comments
 
Hello Henry, and thx for your prompt reply. Somehow I have got DoubleTwist now on the right track and it is uploading my music to the phone right now. BTW the xml and Itunes Media were where they are meant to be (after a different problem with iTunes I put them back in the default place!) But I worry that I will have future problems with an interface in which virtually no navigation is possible. It seems to be the modern style of interface, and it is very easy to quickly get to a point where there is nothing else to click or look at. Which leads quickly to annoyance. But thx for your advice and we'll see where I get to soon....
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Nate LeSane

doubleTwist Classic Player  - 
 
Using DoubleTwist Pro (V2.6.6) on an old Android 4.1.2 phone (Galaxy S2) and am not able to store music on the external SD Card. The Storage settings option does not exist anymore. Is there a way around this problem?
1
Henry Kwan's profile photoNate LeSane's profile photo
2 comments
 
Thanks. 2.6.5 gets me back the feature. 
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Nicholas Joseph

doubleTwist Classic Player  - 
 
Some songs won't play in my DoubleTwist player. The songs will play in the app if I I go to the actual file but none of of it's info (such as title, artist, or album) shows up. it's just the file location that shows up. It's like DoubleTwist downloads it, but then forgets where it is.

I've wiped my phone clean but the same songs keep coming up missing. All my formats are MP3
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Monique Farantzos's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Nicholas Joseph,

Please try a library reset.

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

As Monique mentioned, we are working on a new version with a new UI and new playback engine that may also help with this issue.

Thanks,
Henry
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Dirk Bromberg

CloudPlayer  - 
 
Is it possible to create a Playlist from one drive hosted music and enable offline option only for the songs in that list? 
1
Monique Farantzos's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Dirk Bromberg,

Do you have multiple cloud accounts linked in CloudPlayer?

Currently there is no way to filter by cloud account but it's an option that some users have requested so we're looking into this for a future update.

Do you have a lot of files linked? If not, what you might want to do is to unlink the other cloud accounts and then create a playlist from files only when your OneDrive account is linked. Then you can mark this playlist for offline caching.

Thanks,
Henry
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Very annoyingly my phone updated to Marshmallow and therefore double twist classic (which I paid for) stopped working. As a musician I have a large amount of music on an SD card and therefore I was very disappointed to read that the classic player currently does not work with the SD card. I therefore switched to the Cloud Player as this was the only alternative, and the MOST annoying thing is that it doesn't allow player controls on the lock screen, so the app is useless for me as I use it mostly when I am driving, walking and at the gym. I am not blocking notifications, I do not get the same controls as the classic player! I can not easily swipe songs as I used to with the classic player or play and pause. I am very very unhappy.
1
Henry Kwan's profile photoNeil Spencer Bruce (Brucie)'s profile photo
4 comments
 
Unfortunately the skip screen is the biggest deal me, I use this continuously, as such I will have to look for another player until this issue is resolved.

Thanks
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Tim Shorten

General discussion  - 
 
My doubletwist interface is saying "connected to computer - please eject the device in windows or Mac OS before disconnecting the USB cable" but it's not conected to a computer and i can't play any music. I have been using DT for 6 months+ and never had this problem. Please help! I need it to be functioning for a party this weekend.
1
Henry Kwan's profile photo
 
Hello +Tim Shorten,

I'm sorry that you having problems with our app.

Please try a library reset.

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

We are also in the process of updating the ClassicPlayer app to fully support the Android 6.0 (Marshmallow). We are also adding brand new features like material design UI, a new playback engine to include lossless support, and a more powerful EQ. The first alpha version with support for the Marshmallow SD card is now available.

IMPORTANT: This alpha does NOT include podcasts, UPnP/DLNA & AirPlay video, which will be added in the coming months. If you're using any of the missing features, do NOT upgrade to this release.

Use this link to opt into the alpha (Google login required): https://play.google.com/apps/testing/com.doubleTwist.androidPlayer

Thanks,
Henry
Add a comment...

Andreas Tacke

Help & Tips  - 
 
Hi there,
I purchased the pro version to be able to stream to my AirPlay devices. Unfortunately only one device is showing up in the list even though all devices are listed in ZeroConf Browser.
I am using a Samsung Galaxy S7.
When I disable the device in the list it picks one of the remaining devices.
Any idea how to fix this? I already tried rebooting the phone to no avail.

Thanks in advance
Andy
1
Andreas Tacke's profile photoHenry Kwan's profile photo
8 comments
 
Hello +Andreas Tacke,

Thanks for the log files. I do see some odd entries so I will ask the QA/Dev team to investigate further.

Thanks,
Henry

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