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Monique Farantzos
owner

CloudPlayer  - 
 
Twisters, the latest version of CloudPlayer is now live on the Play Store and brings full FLAC support, including 24-bit audio, WMA cloud support, a WiFi data switch that turns off cellular data and other bug fixes. Get it while it's hot!

If you're not part of the beta you can get it now from the Play Store: https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
CloudPlayer is a revolutionary music player that puts you in control of you...
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Duncan Say

CloudPlayer  - 
 
I thought I'd take a look at cloud player as I have doubleTwist and I installed it on my Moto G phone but it doesn't seem to see all the tracks on my albums.  The library is stored on a SD card and doubleTwist has no problem seeing them all.  I've tried the SD Scanner but I'm not sure I am doing it right as I can't work out the right path name.  Any help would be appreciated.  If Cloud Player works I may feel that this is the better upgrade route than doubleTwist pro.

Thanks
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Henry Kwan's profile photo
 
Hello,

Did you use our sync application to transfer the files to your SD card?

I don't have a Moto G handy right now so I can't check on the SD card path but you should be able to grab it from a file manager like ES File Explorer or Astro It's probably something like:

/storage/sdcard1
/storage/ext_sdcard
/storage/extsdcard

Does Google Play Music see all of the files on the device?

There may also be a ".nomedia" file in the Android app directory path. That  might cause files inside that directory to not be indexed by the Android Media Scan service.

Thanks,
Henry
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James Barber

Help & Tips  - 
 
Hi there,

I have my itunes library and music folder stored on a separate hard drive, but Doubletwist seems to look for the default windows 7 location, even though iTunes knows that my music is stored somewhere else. Is there a way around this? The problem means that Double twist can't see any of my music.

Thanks for the help.

James
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Henry Kwan's profile photo
 
Hello,

We import information from iTunes using the XML file.

Please make sure that you do not have multiple iTunes XML files on your system as doubleTwist will use the iTunes XML file found at the default location. Multiple copies of the iTunes XML can cause problems.

If you are using iTunes 12.2, there is also now a new setting in iTunes Preferences, in the Advanced section, called "Share iTunes Library XML with other applications". Make sure that this is enabled. If it is enabled, try toggling it from on to off and then back to on to force the XML file to be created/updated.

Here is a step by step sync guide. The initial section has information on how to remove/rename iTunes XML files and reset the doubleTwist library database to force a new import. You should get a "Launching iTunes" dialog during the process. If you do not, that would mean that the incorrect XML file is still being used.

http://www.doubletwist.com/help/question/guide-to-syncing/#A

Thanks,
Henry
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shauna teevan

Help & Tips  - 
 
Hello!  Potential noob here with what could be a very stupid question.  I have moved to the UK from the US and don't want to lose my US itunes library.  Rather than getting an iphone here and switching countries(which would cause me to lose all my video and book content, and possibly music), or starting a new itunes account(same lack of content),  I am thinking of getting an android phone and using doubletwist to get my itunes library.    If I have a phone that is downloading UK apps, yet have a US itunes library, will that cause problems?
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Henry Kwan's profile photo
 
Hello,

As far as I am ware, there's no difference between US and UK versions of iTunes. Both will work equally well.

USB MTP syncing is only available on Windows 7 and Windows 8.

Here is a quick start guide to USB syncing.

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-usb-syncing/

Here is a quick start guide to AirSync on Windows 7 and Windows 8.

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-airsync-syncing-play-store/

If you are using Windows XP/Vista or a Mac, you will need to use AirSync.

Here are some quickstart guides to AirSync on XP/Vista and Mac.

http://www.doubletwist.com/help/question/quickstart-for-windows-and-airsync/

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/

A full list of help pages can be found at our website.

http://www.doubletwist.com/help/

Thanks,
Henry
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Marko Rakić

CloudPlayer  - 
 
Cloud integration works fine, except that my MacBook Air 13" (2014) and Nexus 5 won't connect via AirPlay. They share the same wireless network. I am using OS X 10.10.4 and premium CloudPlayer version.
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Henry Kwan's profile photo
 
Hello,

What Airplay device emulator are you using on your MacBook Pro?

We generally test on actual Airplay devices like the Apple TV, Airport Express, and Airplay receivers like the Yamaha RX-V779.

Other users have reported success with Kodi and a few other emulators though.

Also, if you use a Bonjour/ZeroConf browser on your N5, do you see the emulator as an RAOP entry?

https://www.doubletwist.com/help/question/how-do-i-stream-to-apple-tv-2nd-or-3rd-generation-other-airplay-devices-from-my-android-device/#troubleshooting

Thanks,
Henry
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Matt Ramos

doubleTwist Classic Player  - 
 
Will the double twist work with Sirius XM on Android to Apple TV
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Henry Kwan's profile photoMatt Ramos's profile photo
2 comments
 
Airplay is built into the xm app my iPhone usto to do this v
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Thomas Dummermuth

CloudPlayer  - 
 
Gave it another try after the last update. It resolved some of the previous issues. However, sometimes it skips a few seconds with local songs on external card just like it was sometimes on an old turntable. Done on purpose for nostalgia?
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Thomas Dummermuth's profile photoHenry Kwan's profile photo
10 comments
 
Hello +Thomas Dummermuth,

Thanks for helping test the beta build.

Please check your email.

Thanks,
Henry
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Toby Briggs

Help & Tips  - 
 
Hi there - first post here, so please bear with.

I am trying to import music from my Galaxy S4 to my laptop, so I can put it on my old iPod Nano for holiday.

Playlists have been imported fine, but all 637 songs have had an error of "Cannot access file".

They are stored on my memory card on the phone.

I've got 5.0.1 on my phone

Any help would be great
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Henry Kwan's profile photo
 
Hello,

I'm sorry but starting with Android 4.4 (KitKat), Google changed it so that apps only able to access a specific sandboxed directory. Because of this change, we can not import items that are on the SD card. The QA/Dev team is currently investigating possible workarounds.

Here's a help page with more information on this change imposed by Google.

https://www.doubletwist.com/help/question/what-are-the-changes-to-sd-card-support-in-android-44-kitkat/

As a workaround, you can use Windows File Explorer to manually copy the files from the SD card to your PC so you can import them into iTunes for syncing to your iPod.

Thanks,
Henry
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David Hollingshead

General discussion  - 
 
Please add Properties or Details option in menu or long-press to see how many songs are in playlist, artist, and album.
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Henry Kwan's profile photo
 
Hello,

Thanks for the feedback, we appreciate it.

Various UI enhancements have been suggested by other users so we are evaluating them all for possible implementation in the future.

Feedback like yours helps us to prioritize our future development plans. I've sent your comments on to our product manager.

Thanks,
Henry
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Im on a motog 1st generation. Just updated to lolipoop, I have now duplicate files and can't delete anything just adding. Whenever I tried to reset again everything. Tried to erase within windows, still not working, I can't see the files in explorer but doubletwist managed to have like a hidden backup? Because the songs I deleted are still there. This is pretty annoying, how can I fix it?
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Henry Kwan's profile photoAline R. De La Victoria's profile photo
10 comments
 
Yup! Solved! Whenever I tried to delete from the download folder path that was on my phone the file was hidden. I needed to download another app which actually works with lollipop for opening the download folder through that app just to find out that allt he files I supposedly deleted weren't delete! Thanks again for your super fast response! ;) I'm happy so happy since your player is far better than the Google one! Even in lock screen!
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tomasz okulewicz

CloudPlayer  - 
 
How can I select only one specific Dropbox's catalog (with my mp3)?
I don't want to scan my entire Dropbox because there are also audiobooks and other audio files (which I don't want to listen to in CloudPlayer).
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Henry Kwan's profile phototomasz okulewicz's profile photo
2 comments
 
Ok, so I'm looking forward to it :)

Best regards.
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

David Gamble

CloudPlayer  - 
 
Cloud player is not working with my Sonos correctly. It sees it OK, connects but no music. Other music apps work fine. HTC One. 
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David Gamble's profile photoHenry Kwan's profile photo
3 comments
 
Hello +David Gamble,

Thanks for the report. As Monique mentioned, the Sonos isn't even suppose to appear in the streaming menu so this might be an Android bug. I'll ask the QA/Dev team to investigate further.

Which model of the HTC do you have? The M7? The M8?

What version of Android are you using? 5.1?

Which Sonos model are you using?

Just to double check, you don't have the "AllCast" app installed on your HTC One?

Thanks,
Henry
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Akarapol Suppakun

Help & Tips  - 
 
Hi! 
I'm trying to buy doubletwist pro via in-app purchase but it can't be complete (mobile payment) 

Can you help?
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Akarapol Suppakun's profile photoHenry Kwan's profile photo
3 comments
 
Hello +Akarapol Suppakun,

What error are you getting?

Please forward a copy of the SMS screenshot with the error to:

support [at] doubletwist.com

Include "DT Issue 20150801a" as reference.

Thanks,
Henry
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honyo ka

CloudPlayer  - 
 
Thanks for great player. Some Japanese "KANJI" letters are garbled. for example, correct name of track 5 is "夏の情景".
(Google Nexus 6, LMY47Z)
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honyo ka's profile photoHenry Kwan's profile photo
4 comments
 
Hello +honyo ka,

Thanks for the information. I'll update the QA/Dev ticket.

From my testing, it appears that the issue may be what character set is defined in the ID3 tags. On my system, if the character set is set to Shift_JIS or windows-31j, iTunes and Mp3tag can display the foreign characters correctly so CloudPlayer will also display them correctly. But if the character set is to set to EUC-JP, iTunes and Mp3tag is not able to display the correct characters and CloudPlayer isn't able to either.

Thanks,
Henry
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Brent Thedieck

General discussion  - 
 
I need a refund to my Google play balance immediately as I purchased your premium upgrade for the airplay feature and nothing at all is different and there is no option to use any of my airplay devices. No settings have been added and there's no option to revert purchases either
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Henry Kwan's profile photo
 
Hello,

Which upgrade did you purchase?

The AirSync app from the Play Store? The MagicPlay app from the Play Store? Or the doubleTwist Pro upgrade from within our app?

If you purchased the apps from the Play Store, you will need to make sure that the apps have been installed. You can then stream to your Airplay devices.

Here's a help page with more information streaming and some troubleshooting steps.

https://www.doubletwist.com/help/question/how-do-i-stream-to-apple-tv-2nd-or-3rd-generation-other-airplay-devices-from-my-android-device/

Thanks,
Henry
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Ryan Mahoney

doubleTwist Classic Player  - 
 
Switched computers and I'd like to sync my music library (or at least part of it) on my samsung phone. Doubletwist sync pops up perfectly when I plug in my phone but when I click 'Music' it does not allow me to click the check box for 'sync music'. It only allows me to click the checkbox for 'import new music and playlists'.
Anyone know what the problem might be? I tried re-installing DoubleTwist Sync on the desktop and resetting my library database on the phone.
Thanks!
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Monique Farantzos's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Ryan Mahoney,

Here's a 3rd party help page with more information on how to switch back to a lower scaling setting.

http://winsupersite.com/windows-8/hands-windows-81-desktop-display-scaling

Once the "Sync music" checkbox has been enabled, you can switch back to the previous scaling setting.

Thanks,
Henry
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Duncan Say

General discussion  - 
 
I'm a little annoyed because I downloaded double twist then bought air sync to talk to my Mac when I should have just upgraded to Double Twist pro.  Now I have to pay twice to get the same set of features which does not seem fair.
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Duncan Say's profile photoHenry Kwan's profile photo
6 comments
 
Hello +Duncan Say,

Yes, gapless playback is planned. We're going to implement it first on CloudPlayer and once it's been fully tested there, we'll port it to ClassicPlayer.

Thanks,
Henry
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David Hollingshead

General discussion  - 
 
Please allow option to show songs in playlist grouped by artist so it's easy to shuffle from a certain song then continue with random tracks.
1
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Giulio Albanese

Help & Tips  - 
 
Hi guys,

I wanted to ask if CloudPlayer saves in cache songs while I listen to them as Play Music does. And also, is there any way to get the same service on PC or I have to search all the three different clouds to find my music?

Thanks.
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Henry Kwan's profile photo
 
Hello,

You can cache files for offline listening by selecting the "Keep Offline" option on an item (album, playlist, etc.).

Currently CloudPlayer is only available as an Android app but we've gotten some requests for a PC version so it's something that we're considering for the future.

Thanks,
Henry
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Florian Graf

Help & Tips  - 
 
before even starting with syncing music from mac to nexus I've encountered already two critical problems with doubletwist (3.2.0): 

1) not all playlists have been imported from iTunes (11.4)
2) doubletwist is super slow and the wheel/ball keeps spinning for minutes whenever i click on a playlist or select a command in the menu bar

Thank you for your help.


Mac Air 2013 OS X Yosemite 10.10.2 / iTunes 11.4 / doubletwist 3.2.0
Google Nexus 5  Android 5.1.1 
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Henry Kwan's profile photoFlorian Graf's profile photo
4 comments
 
Hi Henry,

I did as you suggested. Meanhwile you should have receveid the log. Please let me know.

Best,
Florian
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