doubleTwist Music Player: Share ideas, tips, get help
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Kurt Hinsberger

Ideas & Improvements  - 
 
Generally happy with the app. Enough so that I bought the pro version. What is the search engine for the podcasts? I am sort of a junkie of podcasts but I have had difficulties getting the player to recognize known podcasts. After wading through the search I went and tried to add a podcast by URL. No good. I have reluctantly gotten a second app to capture the podcasts your app doesn't.  Awaiting improvments.
1
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Tom Jacob

Help & Tips  - 
 
Hi,

I have downloaded Double Twist full features on my Note 4 Android, and the client on my Windows 8.1 Pro. It seems to be Syncing a song from the Android into iTunes, but nothing the other way. On the Windows sync window I am unable to click onto the Sync Music checkbox, or into the Playlist, Albums etc check boxes. I'm sure I've done something stupid but if someone could tell me what this is I would be grateful..
Regards, Tom
1
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Grant Bennett

General discussion  - 
 
Hey guys, I would like to start by saying that doubletwist is my favorite android music player, but I am curious as to what happened to magic radio. The option no longer appears on the app. I also don't have the "home" page of the app anymore, I can only view a category and switch through the side menu. I'm not sure if you actually removed these from the app, but on the website all of the help pages show pictures or give instructions which involve the home page.

I'm not sure if anything's wrong or if I am just uninformed.
Regardless, keep up the good work! :)
1
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J. Boecker

Help & Tips  - 
 
HI. I only want to sync one folder from my iphoto library. It's my "best off" folder and the idea was to sync the picture folder just like a music playlist. Means: when i have a new foto in this folder, sothat it' s automaticly on my android handy when i stIs this possible. Under library>Photo>iphoto i find the folder, but i can't mark it for sync....
1
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Darkcyprus

Help & Tips  - 
 
I upgraded to Pro, but I had to do a factory reset and reflashing my ROM after it got corrupted, after I installed doubleTwist again it doesn't detect my purchase, I've tried staying for over 15 seconds on the in-app store page, and still nothing. I have also tried reinstalling.
1
Darkcyprus's profile photoMonique Farantzos's profile photo
4 comments
 
+Darkcyprus​ we can send you an unlock code. Please email support at doubleTwist and reference this conversation.
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Rebecca Regnier

Help & Tips  - 
 
DT Support,

I have purchased a MAC key for the AirPlay Software but I no longer have my MacBook and won't be getting one anytime soon.  Is there a way to convert my Mac license to a PC one?
1
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OK im getting really irritated with this... 

Device Details:
Samsung Galazy S2 Skyrocket
Carrier: Straight Talk
Storage Location 256 Gb SD card
Android Version 4.4.4
Windows 8.1

Every time i sink my 26206 songs it takes 2 damn days...which sucks butr is understandable.  The issue is after its done syncin i put the sd card in my phone and it says it is now corrupt and has to rebvuild..but nothing happens and i have to reformat the card and start over...ibve had to do this 3 time snow..i jsut wnat my music on the card and for my phone to read it
1
Henry Kwan's profile photoRobert Ahlers's profile photo
2 comments
 
Yes I'm using a USB card reader. I'll try a reinatall
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Charles Wood

General discussion  - 
 
Hi guys,

How can I get access to my Doubletwist podcasts on my Windows computer? There's not a Podcast option.

If that feature isn't currently available, is it planned?

Thanks!
2
Henry Kwan's profile photo
 
Hello,

At this time, podcast episodes are not imported back to the computer.

This feature has been suggested by other users so we are investigating it for the future roadmap.

Feedback like yours helps us to prioritize our future development plans. I've sent your comments on to our product manager.

Thanks,
Henry
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Hello,

Hoping someone can help with my syncing troubles. I have a Galaxy S6 and 2014 Macbook Pro. It seems often when I go to sync my music to my phone it will erase all or most of my music during the "preparing to sync" phase. I have approx. 12gb of music and over the course of 30 seconds it will drop it down to 3-4gb, and then begin to sync it all back (over wifi, so very slowly).

Any idea what's going on here?
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problems syncing.

What version of the OSX app are you using? Is it 3.2.0?

http://download.doubletwist.com/mac/doubleTwist.dmg

Have you disabled transcoding for your GS6?

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/#disable

Please try a reset of your library database.

Please try deleting the doubleTwist "Libraries" folder from within the doubleTwist folder.

Here's a help page with screenshots:

http://www.doubletwist.com/help/question/how-to-reset-doubletwist-for-mac-osx/

Thanks,
Henry
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Ry Watts

General discussion  - 
 
I synced all the playlists I chose to from Itunes, many tracks would not come across which I understood, because they where in a format not supported by doubletwist but some of the tracks that synced to my galaxy s5 will not play, it pops up to play  and has track time but does not play,  some play perfectly ....pretty strange...any help would be much apreciated
1
Henry Kwan's profile photo
 
Hello,

What device are you using? What version of Android?

Those symptoms sound like the problem where there is a entry for that file in the library database but the device reports that the file is missing when our app tries to access it.

A few users have reported this issue so the QA/Dev team is investigating.

Please try a library reset.

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

This will rebuild the library database so only valid files should be added to the database.

Thanks,
Henry
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Anton Tenazas

General discussion  - 
 
I also bought the $5 AirSync app not knowing that this functionality was built into the Pro upgrade. I wasn't even given the ability to do a Play Store refund ten minutes after purchase.

It's not a big deal to me but a $5 refund or even a Pro coupon I could share with a friend would be really appreciated. 
1
Henry Kwan's profile photoAnton Tenazas's profile photo
4 comments
 
Gotcha. Okay, that's fine with me. Thanks! 
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Dave McDade

Help & Tips  - 
 
I have had double twist pro working on my Motorola Motto E for some time but recently had to perform a factory reset. After this I have downloaded double twist and got the airsync passcode etc but my PC cant see my phone. I have tried scanning for devices etcc and even tried to manually pair it. when I put in the IP address it tells me it cannot find the device and check that it is on the network. I have checked IP addresses for my PC etc and cat see anything wrong. I have even gone into the windows firewall settings and made sure that it is set to allow double twist through. I have tried with anti virus off and on. Nothing appears to work. I can sync fine when the device is plugged in. Any advice would be great.
Thanks
1
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Andrew Stott

Help & Tips  - 
 
Double twist simply does not work on my laptop.I have downloaded it to this new laptop but the program will just not open.
Double twist has been bloody rubbish for ages.I purchased airsync and artwork but that did not work for a long time with my last lap top.What other reliable systems are there that will sync my itunes with none itunes devices double twist is just dross.
1
Andrew Stott's profile photoMonique Farantzos's profile photo
10 comments
 
+Andrew Stott​ generally we start answering posts Monday morning California time which is Monday late afternoon in the UK.
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Michael Rice

General discussion  - 
 
Anyone have any issues with latest DoubleTwist and Moto x 2014? Latest version of Yosemite. DT does not see the phone when I plug it in.
1
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I'm trying to download double twist on my desktop with Windows 7... It gets most of the way through the download and then has an error message saying Access Denied saying that I need to check my internet connection, but everything is connected properly.  I've tried downloading through Google Chrome and Internet Explorer.  Any suggestions?
1
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Gary Rubin

General discussion  - 
 
Help?  double Twist successfully syc'd my PC Windows7 iTunes to my android Samsung S5 SD card.  The cell phone plays the music and the SD card memory has been used.  But no files show up in the SD card looking with My Files in the Android.

Any ideas?
1
Henry Kwan's profile photo
 
Hello,

If the songs are playing on the device then the files have been successfully transferred to the device.

Where are you looking for the files? Due to restrictions imposed by Google in Android 4.4, the sync folder location has been relocated to inside the Android folder on the SD card.

Here's a help page with more information on this change imposed by Google.

https://www.doubletwist.com/help/question/what-are-the-changes-to-sd-card-support-in-android-44-kitkat/

Thanks,
Henry
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Greg C

General discussion  - 
 
Is there a download compatible with XP still available?
1
Henry Kwan's profile photo
 
Hello,

Yes, an XP compatible client is still available.

Here's a quick start page for XP and AirSync from the Play Store.

https://www.doubletwist.com/help/question/quickstart-for-windows-and-airsync/

Here's a quick start guide for XP and doubleTwist Pro.

http://www.doubletwist.com/help/question/quickstart-for-windows-xpvista-and-airsync-in-app-purchase/

Thanks,
Henry
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curtis ahu

Help & Tips  - 
 
ive downloaded doubletwist on my pc. However, it wont open. No Error codes or anything, it just doesnt open at all. The cleaner program it suggested is up and running though. 
1
Andrew Stott's profile photo
6 comments
 
Exactly the same as mine.no errors show nothing
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Having real issues syncing anything.

I thought this app was supposed to be user friendly, I'm certainly not finding it that way YET.

So far I can get my HTC M8 to connect either by USB or Wireless.
But nothing will import over, I keep getting a sync failed message for music and all my photos. I have since uninstalled my official HTC back up tool in-case this was causing the issues and I have also deleted all the 2000+ songs off of the HTC, but yet the app will still say these files are there and will try and sync them until I get the error again, So I uninstalled Double twist from my windows 8 64 bit laptop, put it back in and it still trys to sync something that is not there. why is this happening what am I doing wrong? also I have stored all the music from my phone onto my laptop, but it cant see it using the double twist program, do the files have to be placed into a certain location for it to pick them up? I really am lost with this thought it was going to be easy. I have also spent £10 with all the S/W I hope its not wasted.
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problems with doubleTwist.

Here is a step by step guide to syncing using doubleTwist 4.0 (available for Windows 7 or Windows 8 only) along with some troubleshoot tips.

http://www.doubletwist.com/help/question/guide-to-syncing

If after trying the troubleshooting steps, you are still seeing these sync problems, please send us a debug package from your PC immediately after encountering the errors.

You can do this by holding down SHIFT while right-clicking on the doubleTwist icon in the System Tray and selecting "Send log files…".

Here's a short help page on how to send the debug package.

http://www.doubletwist.com/help/question/doubletwist-sync-debug-mode/#E

Please include this G+ URL in the "Additional Information" section for reference.

https://plus.google.com/u/0/111341850059413331903/posts/A1p1Ky7vfGt?cfem=1

Thanks,
Henry
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Donta Kelly

Help & Tips  - 
 
my app works but it want open up on my pc.
1
Donta Kelly's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

Were you able to get to the application log?

It's possible that the library database got corrupted.

You can try resetting it.

https://www.doubletwist.com/help/question/how-to-reset-the-database-in-doubletwist-sync/

Thanks,
Henry
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