doubleTwist Music Player: Share ideas, tips, get help
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Neal Peavy Jr.

Help & Tips  - 
 
I have a question. I downloaded and installed DoubleTwist from my PC to my Android Maxx. How do I find out how many songs are on my phone? Thank you!
1
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Christine Chase

Help & Tips  - 
 
So everything was working just fine with my Mac and my Samsung Galaxy Tab 3, and I decided to start over and switch over to external SD storage and because I was running out of space on my Internal storage. Now not only will the Mac app not detect my device via USB, but when I try to use AirSync, I can enter the passcode but then it doesn't do anything. It just sits there on the Enter AirSync Passcode screen and doesn't actually connect. I've tried everything from clean installs of the Android app and the Mac app, disconnecting and reconnecting, and even changing back to Internal storage, but nothing works.
1
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Rian Lowe

Help & Tips  - 
 
What if my Samsung Galaxy S5 won't pick up under Devices on DOUBLETWIST AirSync after following the all the directions and steps on your site?
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing a problem with AirSync.

What type of wireless network are you using? Is it a home network or a corporate/university network?

Did you try these AirSync troubleshooting steps?

http://www.doubletwist.com/help/question/airsync-troubleshooting/

Step #3 (disable, enable AirSync) resolves the issue for many users.

Rebooting all of the devices in the network (including the wireless router) has also been successful for users. Other users have also reported a full reset of doubleTwist Music Player has worked for them.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-44-kitkat-with-sd-card/

Are you able to ping your device from your computer?

http://www.doubletwist.com/help/question/airsync-troubleshooting/#6

Thanks,
Henry
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Rian Lowe

Help & Tips  - 
 
Hey, I've got a refurbished Sprint Samsung Galaxy s5 running Lollipop and a 128 gb SanDisk Micro SD memory card; my PC is a Macbook Pro 15-in. Mid-2009 running 10.10.3 Yosemite OS. I downloaded the Double Twist app from the Android Market and the specific desktop version to my Mac since there seems to be no other working way to transfer my 6000+ song iTunes library over to my mobile device. My device keeps saying that the External Card is "Read Only" and to reboot my phone, which I've done SEVERAL times to no avail. The USB  option won't work on the desktop, and my phone won't appear under devices despite being on the same network with P.C. when trying to pair them. I've taken down the firewall on it and done darn near all the other troubleshooting tips that have been suggested to me in your forums and elsewhere on Google searches. PLEASE help ASAP so I can just start listening to all my music like normal again! Do you guys have a IM chat support, out of curiosity?
1
Rian Lowe's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

I'm sorry that you're experiencing a problem with AirSync.

What type of wireless network are you using? Is it a home network or a corporate/university network?

Did you try these AirSync troubleshooting steps?

http://www.doubletwist.com/help/question/airsync-troubleshooting/

Step #3 (disable, enable AirSync) resolves the issue for many users.

Rebooting all of the devices in the network (including the wireless router) has also been successful for users. Other users have also reported a full reset of doubleTwist Music Player has worked for them.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-44-kitkat-with-sd-card/

Are you able to ping your device from your computer?

http://www.doubletwist.com/help/question/airsync-troubleshooting/#6

Thanks,
Henry
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Debby Pool

Help & Tips  - 
 
I can't get the sound to work using my DoubleTwist on my Samsung S4 - I used to get sound - have tried to figure it out but don't know how to troubleshoot this...
1
Henry Kwan's profile photo
 
Hello,

Thanks for the report.

Our app doesn't have any volume controls as it relies on the system volume controls.

Have you tried rebooting your device? Is there volume when you use other apps? Does it appear that the song is playing on your device? Is the progress bar and elapsed time counter advancing?

Thanks,
Henry
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Joey J

Help & Tips  - 
 
I can't sync at all between my phone and desktop. I made sure that the storage in the doubletwist app is pointed to my SD card, where all my files are stored, but every time I try to air sync, it says failed to import and every track says cannot access file. I even reset my library and tried again, but I run into the same problem
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problems import from your device back to your PC.

In Android 4.4 (KitKat), Google changed it so that apps only able to access a specific sandboxed directory. Because of this change, we can not import items that are on the SD card. The QA/Dev team is currently investigating possible workarounds.

Here's a help page with more information on this change imposed by Google.

https://www.doubletwist.com/help/question/what-are-the-changes-to-sd-card-support-in-android-44-kitkat/

Thanks,
Henry
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David Weatherall

Help & Tips  - 
 
Hi, I've currently got the following set-up:
Synology NAS
Handful of Apple Airports connected to stereos
Android Phone
Android tablet
What I'm after is something to cast sound from my tablet to an airport / airports that I can use whether I'm listening to songs from my NAS, watching a video on youtube etc. I was looking at AirSync but wasn't sure if it does all this or just allows you to cast media that is on the tablet/phone rather than the NAS or being streamed.

Apologies for the lengthy question but can doubletwist do all of this? Ideally I won't want to be switching apps every time I want to do something slightly different...
1
Henry Kwan's profile photoDavid Weatherall's profile photo
2 comments
 
Okay, thanks for letting me know Henry so I didn't waste my money and I'll keep my eyes peeled in the future!
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mike yaworski

Ideas & Improvements  - 
 
Whenever I load the app, Shuffle is default set to OFF. Every time, I have to put it on. Is there any way to have it stay ON by default?
1
Henry Kwan's profile photomike yaworski's profile photo
4 comments
 
+Henry Kwan I see both sides. I think the best design would be to have an option under the "Player Settings" to default one way or the other. Thanks for taking the time to read my post. I appreciate it.
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Tommy Kim

Help & Tips  - 
 
Was wondering if you can change language? Currently located in korea but english is preferred. Thanks
1
Henry Kwan's profile photo
 
Hello,

Are you referring to the Android app? The language that is used in the app is automatically chosen by Android when you set the locale/language in Android Settings.

Thanks,
Henry
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Roderick Brown

Help & Tips  - 
 
Is there anyway to get a refund for buying the pro package? I asked my friend if there was a way to stream my music and he bought it but I don't want it and want to know if I can get my money back?
1
Henry Kwan's profile photo
 
Hello,

Did you experience problems streaming to your Airplay or UPnP/DLNA device?

For Google Play, in-app purchases differ from app purchases in that there is no return window. In-app purchases are usually considered final.

Email us at this address with more information and I'll see if there's anything that can be done.

support [at] doubletwist.com

Please include this G+ URL for reference.

https://plus.google.com/u/0/117832675868246217251/posts/S2b1JF9vmdm?cfem=1

Thanks,
Henry
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Scott Eason

Help & Tips  - 
 
Brand new user... how long does it typically take for "Finalizing sync" to finish?  I just sync'ed 130 songs and it has been "Finalizing" for 5 - 10 minutes so far.  Is this typical or is it locked up?
1
Scott Eason's profile photo
6 comments
 
But, of course nothing appears to have moved to my phone.  I don't see a grand review coming from me.  This is ridiculous!
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Steve Osmon

General discussion  - 
 
I have a Galaxy S4 and I am using Air Twist to load my iTunes library to my phone. Some of the songs appear DRM protected so I purchased iTunes Match like the Double Twist app told me to do to get all my music un-DRM protected if you will. I still have about 100 songs that won't transfer over. Any suggestions on what I need to do to get iTunes Match to convert the DRM protected songs so they will transfer? Thanks.
1
Henry Kwan's profile photo
 
Hello,

Did you download the unprotected versions of the song after subscribing to iTunes Match?

Here's a Wired article on how to replace the protected .m4p files with the unprotected .m4a versions.

http://www.wired.com/2014/03/kill-itunes-drm/

Thanks,
Henry
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Kendrick Rady

Help & Tips  - 
 
I have a Samsung Galaxy S5 with Lollipop on T-mobile and a Windows 8.1 laptop. The app was working fine until a few days ago. I had all of my music on my phone, but when I added more songs to my iTunes and tried to sync it, it started putting 2 of the same song on my phone for a majority of my songs. So I deleted my library from the app's settings and tried to sync it, but it synced only a fraction of my songs over with a large majority of errors. even with the few it said it synced, I didn't see any in the app. I have deleted the app on my phone and reinstalled it, I have deleted the app on my computer and reinstalled it, both with no luck. The first time I deleted both, it synced most of my songs and they showed up on the device, but I had duplicate songs again so I deleted the library database and fell into the same viscous cycle. Please help!!
1
Kendrick Rady's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

I'm sorry that you're still experiencing issues syncing. That particular error seems to occur when something is wrong with the MTP connection between the device and the PC. Sometimes a bad driver can cause these issues.

Please try a full reset of doubleTwist on both your PC and device.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-and-pc/

Thanks,
Henry
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James P

Help & Tips  - 
 
So I have set the Experia Z1 to Mass storage Mode, downloaded the app onto my mac, connected the two via USB cable, and the app says Start Syncing! Er,...how? What next? My instinct says I should be looking for a button that says 'Sync now' or something similar. I'm not into technical stuff and so I just want it to work. Is it too much to ask that your app be simple and actually work if you want me to buy airsync and hand over money? I'm happy to pay but only if it works!
1
Henry Kwan's profile photo
 
Hello,

Recent Android devices only have USB MTP mode, which the Mac does not recognize without additional software. In addition, doubleTwist was not designed for USB MTP as it expects USB Mass Storage (MSC) mode.

We are working on additional wireless syncing solutions for the Mac but this will take some time.

In the meantime, you can use AirSync to sync with USB MTP only devices.

Here is a quick start guide to AirSync on the Mac:

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/

If your computer is having difficulty seeing your Android device, here are some troubleshooting tips.

http://www.doubletwist.com/help/question/airsync-troubleshooting/

Step #3 (disable, enable AirSync) resolves the issue for many users.

Rebooting all of the devices in the network has also been successful for users. Other users have also reported a full reset of doubleTwist Player has worked for them.

https://www.doubletwist.com/help/question/how-do-i-completely-uninstall-or-reset-doubletwist-on-my-android/

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-44-kitkat-with-sd-card

Thanks,
Henry
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Jeff Wanner

Help & Tips  - 
 
So doubletwist had been working well and syncing all my files no problem but this morning when I stopped it from syncing on my way to work it had problem disconnecting from my PC and when I went to play music, the app wouldn't load. Now everytime I start doubletwist, it immediately closes. I've tried cleaning cache and resetting my phone but nothing...

PC OS: Windows 8.1
Phone: Verizon Samsung Galaxy S6 Edge
Phone OS: Android 5.0.2
1
Henry Kwan's profile photoJeff Wanner's profile photo
4 comments
 
My library is around 30GB and it gave me the issue. Just a heads up
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Ben M

Help & Tips  - 
 
I'm attempting to download 9000+ songs from I Tunes on my PC to my Samsung Note 4. I have a high speed 64 GB micro SD card in the phone. How long should it take to Air Sync totally? After 12-24 hours of downloading, the operation stops and advises me Sync is cancelling.  Can I use USB transferring with these devices and if so, would it be any faster?   TY!
1
Henry Kwan's profile photo
 
Hello,

Sync speeds can also vary greatly depending on the speed of the computer, the speed of the Android device, and the speed of the network. The fastest Android device that we've tested is the HTC One connecting to a Wireless AC router at 433 Mbps with "Excellent" signal strength. The One was able to sustain about 450MB/minute or roughly 100 songs every 2-1/2 minutes. The GS6 with it's new support of UFS might be even faster but we haven't fully benchmarked it yet.

If possible, use a tool like WiFi Analyzer (https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer&hl=en) to view the local wireless network visually. This will allow you to see sources of interference so you can set your wireless network to utilize the least used bands and channels (e.g. 5Ghz band and channels 136+140 when 2.4Ghz is crowded and channels below 100 are used by other 5Ghz devices).

If you are using Windows 7 or Windows 8, you can also use USB to sync. This will eliminate the wireless variable in sync speeds.

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-usb-syncing/

Thanks,
Henry
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Neena Roderick

General discussion  - 
 
Hello,  how do I transfer my account to a new phone (S4 to an S5)?
2
Henry Kwan's profile photo
 
Hello,

As long as you are using the same account on the new device, you can either re-download the AirSync app from the Play Store or the Pro features will automatically unlock.

Please take a look at these help pages for more information on reinstalling and unlocking purchased features.

http://www.doubletwist.com/help/question/how-do-i-reinstall-doubletwist-airsync-without-being-charged-again/

http://www.doubletwist.com/help/question/how-do-i-reinstall-music-lover-podcasts-or-doubletwist-pro-without-being-charged-again/

Thanks,
Henry
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ben sharvy

Help & Tips  - 
 
I can't get this to work at all. I connect my old HTC One, launch doubleTwist, and try to follow the directions for mounting my phone on my Mac. The directions in doubletwist are just wrong. When "USB Connected" appears on my phone, there is never any option to tap a "Mount" button. The directions are just flat wrong, and I've now spent an hour trying to get this useless thing to work.
1
Henry Kwan's profile photo
 
Hello,

I'm sorry there was confusion over what devices are supported.

Recent Android devices only have USB MTP mode, which the Mac does not recognize without additional software. In addition, doubleTwist was not designed for USB MTP as it expects USB Mass Storage (MSC) mode.

We are working on additional wireless syncing solutions for the Mac but this will take some time.

In the meantime, you can use AirSync to sync with USB MTP only devices.

Here is a quick start guide to AirSync on the Mac:

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/

Thanks,
Henry
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Colleen Nicholson

General discussion  - 
 
Hi
I spent a couple hour of my previous weekend downloading this aop and trying to make it work
Went through every suggestion I could find..
Very frustrated. Have given up. Wasted my time and $.
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problems with our app.

What kind of issues did you encounter? Were you trying to sync from your PC to your Android device?

Are you using USB or AirSync?

If you are using doubleTwist 4.0 ("doubleTwist Sync", available for Windows 7 and Windows 8 only), here is a step by step guide to syncing along with some troubleshoot tips. Please let us know at which step you are encountering problems and what the error message is.

http://www.doubletwist.com/help/question/guide-to-syncing

A detailed description of the issue you are facing is the most valuable information for us - the better we understand the issue the better we’re able to help!

Thanks,
Henry
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