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Monique Farantzos
owner

CloudPlayer  - 
 
The latest CloudPlayer unlock code winner is Joel Collins. Download CloudPlayer and submit your contact info at http://goo.gl/forms/vRqEDkAUgk for a chance to win a CloudPlayer unlock code!

https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
CloudPlayer is a revolutionary music player that puts you in control of you...
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Joel Collins's profile photo
 
Awesome thank you!
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I might be doing this completely wrong, however I have downloaded DoubleTwist and paid for the Airplay version, and also downloaded the Mac app. I have been able to sync the phone with the app, but not get the iTunes to automatically sync with the app on my Mac. Any help please??
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Mark Leavitt

doubleTwist Classic Player  - 
 
I just installed a 128GB SD card in my Motorola X Pure Edition (Android version 6.0) after having a 64GB SD card installed.  With the 64GB card doubleTwist worked great, but I can't get doubleTwist to see the 128GB card.  Everything else like photos and other apps see the 128GB card fine.  So my question is; Does doubleTwist not work with 128GB SD cards?  I even copied over all of the folders and files from the 64GB card to the 128GB, but doubleTwist says there's no card installed.
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S. Wimmer

doubleTwist Classic Player  - 
 
HELP!!!!!

I updated mu motorola moto g 3rd gen to android 6.

I store all my music on the sd cardnthat i put in as portable storage.

Doubletwist does not have access to it. In DT settings, storage: memory card - is greyed out and cannot be changed.

If i move some music files to internal storage, DT immediately recognizes the files and i can play them....

Please change this so i can use DT again.....

Sven
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Marçal Trulls

General discussion  - 
 
I just bought a new phone yesterday (BQ M5), connected the device with a Mac, but I can sync the songs from my iTunes list as the option iTunes does not appear in sources.

I have imported the songs from the songs mac file but then I can not find the way to sync it in to my phone.

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Henry Kwan's profile photoMarçal Trulls's profile photo
2 comments
 
Problem solved. The only thing is that I had to purchase the AirSync app.

Thanks so much


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Frank Ragazzo

Help & Tips  - 
 
I have lots of music on an old Ipod which i still use. Is there any way to synch it so I can transfer that music on to my Android? 
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Frank Ragazzo's profile photoHenry Kwan's profile photo
3 comments
 
Hello +Frank Ragazzo,

Sorry about that. I didn't realize it was so old. I had found it on a Google search as I don't have an iPod to test with any more.

This one is from 2011:

http://www.cnet.com/how-to/how-to-transfer-music-from-an-ipod-to-your-computer/

Thanks,
Henry
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Joel Collins

CloudPlayer  - 
 
I'm having a bit of trouble with getting CloudPlayer working well with my Dropbox. I have a lot of music on my Dropbox (some 30gb), so I'd expect the scan to take a while, but so far it's only adding content outside of my actual Music folder, and it's getting stuck even then (on 12/4846). Which leads into my second question...

Is there any way to set folders to ignore while scanning? I have a lot of things like production samples that I don't want to have included in the scan. Is this possible?

Thank you! I feel like I shouldn't be complaining because the unlock code was free, but I'd love to have this working still :)
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Joel Collins's profile photoMonique Farantzos's profile photo
4 comments
 
+Joel Collins​ it's going to be publicly released by tomorrow so you could wait until you get the update from the Play Store. It's in beta right now.
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Patrick Johnson

CloudPlayer  - 
 
Are there any ways to expand the 4x4 widget to 5x5?  If not is it something that yall would consider adding in the future?
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Henry Kwan's profile photoPatrick Johnson's profile photo
2 comments
 
Thanks for the quick reply Henry.
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Charles Ferrara

Help & Tips  - 
 
Been using Doubletwist/AirSync for many years. All of a sudden Doubletwist wont open on my PC (running W10). I tried uninstall/reinstall - did not work. Any ideas??
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Henry Kwan's profile photo
 
Hello +Charles Ferrara,

Did you recently upgrade to Windows 10 from Windows 7 or Windows 8?

We've had some reports that in some cases, the Windows 10 upgrade isn't complete and leaves out some needed components. This is only for users who upgrade from Windows 7 or Windows 8 to Windows 10. A clean/fresh Windows 10 installation always includes the needed components.

If the Sync application was already running OK on your Windows 10 system but suddenly stopped working, please try a library reset.

https://www.doubletwist.com/help/question/how-to-reset-the-database-in-doubletwist-sync/

If the library reset doesn't help, please send us a copy of the application log located here:

C:\Users\[YOUR_USERNAME]\Appdata\Local\doubletwist Corporation\doubleTwist Desktop\Log\

For a shortcut to the "doubleTwist Corporation" directory, please paste this into a File Explorer window (this will also work on systems that do not have the view hidden folders option enabled). Then navigate into "doubleTwist Desktop" and then into "Log".

%LOCALAPPDATA%\DOUBLE~1\

Please email to:

support [at] doubletwist.com

Include this G+ URL as reference.

https://plus.google.com/u/0/116491657380956343989/posts/L9JzsJvuN6Q?cfem=1

Thanks,
Henry
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Mirton I.

CloudPlayer  - 
 
Hi, I'm interested in using the Cloud Player, however I'm a bit wary about security.
I store my music collection on Google Drive, however I also have a lot of personal files to which I don't feel comfortable giving access to a third party app.

Is it possible to give the Cloud Player access only to the Google Drive folder where my music is located? Through the app I can only see the option to connect Google Drive and Scan it.
I can't find any info if it's a limitation of Google Drive or the Cloud Player.

Thanks.
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Monique Farantzos's profile photoKyle Criswell's profile photo
 
+Mirton I. CloudPlayer stores the access token on the device and not on the server, but if you are concerned, you could try creating a new Google account, then share your music folder with that account. Then add the new Google account to your Android's list of accounts. Finally, link the new account to CloudPlayer in CloudPlayer Settings.
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Antonio Enrico

Help & Tips  - 
 
Hi. So whenever i sync my music over usb, some songs wont show up in the playlists on the cloudplayer. On the stock music app though, it all shows up.

For example on the cloudplayer playlist only 246 songs show up, but on the stock music app 250 songs show up properly.

i tried deleting all the m3u playlists manually on the phone, still wont work. the songs sync into the phone, but they fail to show up in the playlist.

i have a samsung galaxy s6 edge.

please help, i really like the cloudplayer, but this problem has caused me to go back to using the stock music app.
 
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Daniel Johnson

doubleTwist Classic Player  - 
 
I was really exited with this app at first, since the free version had a good interface and it seemed like there would be no downside to upgrading to airsync along with a slew of other useful features. Unfortunately, I've had nothing but trouble with doubletwist pro. My database has corrupted twice now, requiring a lengthy reset and resync. When the database isn't corrupted, I airsync overnight only to find that many songs are "dead" and don't play at all.

I'm not interested in trying the new cloudplayer app, I'm not interested in trying to reset the app again and sync all over, and I'm not interested in trying to debug the issue further. All I wanted was a functional app with the features I paid for, and after many hours of frustration I clearly don't have that. I can't even tell if the album artwork feature works because I've spent so much time with a corrupt database. It even tells me there was an unknown error when trying to reset the doubletwist database...

All I want is a refund and to go back to manually copying music. 9 bucks is not cheap for an app, and I got none of the features I paid for out of it. I'm very upset at how much time I put into trying to make this expensive app work, and just want a refund to be a happy customer.

Thanks in advance.
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Chris Gerlach

CloudPlayer  - 
 
Your product is awesome! However, while my music files are recognized perfectly, when contained in my Google Drive. None of those stored on OneDrive can be made to show up in my Cloud Player library. PLEASE HELP!
Many thanks.
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Chris Gerlach's profile photoHenry Kwan's profile photo
4 comments
 
Hello,

Thanks for the additional information.

I've just done some testing with our OneDrive accounts and nothing seems wrong so perhaps it's a localized issue. (I'm on the US West coast.)

The log file might contain more information on this issue. Please follow the steps list above to send us a log file. Once we get your email, that will also allow us to add you to the beta group (we use Twitter's Crashlytics beta app).

Thanks,
Henry
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Bob Lynch

General discussion  - 
 
AirSync on my desktop does not see my iTunes songs/playlist.

Windows 10
iTunes  12.3.2.35
Help!
1
Henry Kwan's profile photoBob Lynch's profile photo
2 comments
 
Deleting the DT files seemed to do the trick.
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Akash Rao

Help & Tips  - 
 
Recently updated to android M and all of a sudden double twist says connected to computer please eject when I try to open the app. 
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Akash Rao's profile photoHenry Kwan's profile photo
3 comments
 
Hello +Akash Rao,

Thanks for the information.

As this time, ClassicPlayer doesn't support the SD card on Android 6 Marshmallow when it's formatted as "Portable" but you can either use CloudPlayer or reformat the SD card as "Internal".

We're working to update ClassicPlayer to support portable SD cards on Marshmallow. If you want to test the beta build when it's available, please join our Google+ beta community.

https://plus.google.com/communities/114410062688956839568

Since this is a limited-access community, the request will have to be processed (usually only a couple of hours).

Thanks,
Henry
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David Hollingshead

doubleTwist Classic Player  - 
 
If song is playing while I delete the song, please make next song auto-play. This is similar to thumbs-downing a Pandora track.
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David Hollingshead's profile photoHenry Kwan's profile photo
3 comments
 
Hello +David Hollingshead,

I'm sorry that you don't like the UI for CloudPlayer. What things about the UI don't you like?

All of the feedback that we've gotten so far has been very positive so we will be porting the UI from CloudPlayer back to ClassicPlayer in the coming weeks.

I'll forward your thoughts about the CloudPlayer UI along to the product manager.

Thanks,
Henry
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Almyra Ayos

General discussion  - 
 
Is there a way I can download an older version of double twist in my old android 3 tablet. I currently have one android phone paired with the doubletwist on my mac, but my tablet is not recognizing the new dt.... thanks!
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Henry Kwan's profile photo
 
Hello +Almyra Ayos,

Please send an email to:

support [at] doubletwist.com

Include this G+ URL as reference.

https://plus.google.com/u/0/+almyra88/posts/PhsVH8SVX3z?cfem=1

Thanks,
Henry
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Nicholas Kosen

Help & Tips  - 
 
I'm having troubles with the doubletwist player on my Droid Turbo 2. On many of my songs when I touch to play them it goes to the now playing screen but doesn't play. It is just stuck at 0:00. All the songs are in mp3 format. I can go into the play music app, the default app that was on the phone, and the same songs that get stuck in DT play just fine. I used the Windows 7 DT to sync my itunes to the phone. Any ideas for a fix?
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Monique Farantzos's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Nicholas Kosen,

Did you update the version of Android on your device?

As Monique mentioned, you can try CloudPlayer to see if the same problem occurs.

You can also try a library reset in ClassicPlayer.

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

Thanks,
Henry
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Henry Kwan
moderator

General discussion  - 
 
Hello Twisters!

It's Internet Security Day so Google is celebrating by adding 2GB of storage to your Google Drive account if you complete their Security Checkup for your Google account.

To get the extra 2GB, just login and verify your security settings.

https://security.google.com/settings/security/secureaccount

Thanks,
Henry
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Mick Jennings

doubleTwist Classic Player  - 
 
Downloaded and installed doubletwist (Galaxy S5), Purchased pro license in order to get Airplay (I want to stream music to my Apple TV and I want to access my library on NAS). 

Finally worked out how to play to Apple TV (play a track, bring up the window, click the cast icon). Not intuitive though, maybe I'll get used to it.

What I can't figure out is how to get to my NAS library ? I've enabled UPNP / DLNA.
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Henry Kwan's profile photo
2 comments
 
Hello +Mick Jennings,

I was checking the case database and I came across your email so you don't need to send another email.

Thanks,
Henry

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