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Henry Kwan
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General discussion  - 
 
Hello everyone,

Just wanted to let everyone know that a beta version of doubleTwist with support for USB MTP syncing to an Android 4.4 (KitKat) device’s SD card in the Windows 7 and Window 8 environment is now available for testing.

If you would like to try this beta, please join the Google+ doubleTwist community:

https://plus.google.com/communities/114410062688956839568

Since this is a limited-access community, the request will have to be processed.

Once you've been accepted, please visit this Google Play page and click on "Become a tester".

https://play.google.com/apps/testing/com.doubleTwist.androidPlayer

Then visit this G+ topic for more information.

https://plus.google.com/103771528747781294589/posts/GTLtcKQmHFS

Thanks,
Henry

P.S. The original message is reproduced below.

===== Update #2 =====

Here's an update on the Android 4.4 KitKat SD card issue.

The QA/Dev team has produced an early beta with KitKat SD card sync support. Currently only AirSync on the PC release is functional but the team is working hard on fixing USB MTP syncing and Mac support.

If you would like to try this release of the PC and Android beta, please send us an email at:

support [at] doubletwist.com

Include this G+ URL as reference.

plus.google.com/103771528747781294589/posts/eNnsTDteHb6

We are also in the process of sending out emails to folks who have contacted us about syncing problems.  So if you have a case number, you should receive an email shortly.

Thanks,
Henry

P.S. The original message is reproduced below.

===== Original Message =====

Just wanted to let everyone know about an issue with Android 4.4 (KitKat) and SD cards.

With 4.4, Google changed the write permissions for the SD card so that instead of full control, apps can only write to a very limited directory path.

What this means is that doubleTwist Music Player will try to write to the SD card normally but because of the changes made by Google in Android 4.4, the write fails. This results in a SD card error message. You can leave the "Storage:" switch as "Internal" and any music files on the SD card will be scanned by the Android Media Scanner. doubleTwist Player will then import this information into the library database and you will be able to play the files inside doubleTwist Player.

The QA/Dev team is investigating ways to work around this Google imposed limitation on SD cards.

Here are some developer protests on this strange decision by Google to severely limit SD cards.

https://plus.google.com/+TodLiebeck/posts/gjnmuaDM8sn

https://code.google.com/p/android/issues/detail?id=65974

Thanks,
Henry

===== Original Message =====
5
1
Lenard Lynch's profile photoEric Nerenberg's profile photoHenry Kwan's profile photo
25 comments
 
Great to hear. Please keep us updated on the progress. I'm pulling the trigger on the Galaxy S5 w/ KitKat as soon as you give us the all clear.
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Is it supposed to take ages for your iTunes to be put into double twist cos I got it yesterday and it hasn't gone through yet and the set up was in Japanese
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Henry Kwan's profile photo
 
Hello,

What operating system are you using? Windows 7? Vista?

What locale setting are you using?

What device? What version of Android?

Are you using USB or AirSync?

Here's a quick start guide to USB MTP syncing (available on Win 7/8 only).

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-usb-syncing/

At what step is it getting stuck at?

Thanks,
Henry
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How do I get DoubleTwist to sync to my iTunes? I deleted songs and playlists in iTunes, but under Library>Music it shows my old playlists and song count. I can sync my phone to DoubleTwist, but not Doubletwist to iTunes. I am on Mac OS X, latest.
1
Henry Kwan's profile photoTatiana Starchevsky's profile photo
4 comments
 
It's deletions (of both playlists and songs) that aren't syncing - I didn't realize this wasn't a feature of DoubleTwist, but since I delete both songs and playlists regularly, that renders the software practically useless for me. I hope this feature will come along soon.
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Hello!
Is there a way to get my Bose Sie2i headphone volume controls to work with doubleTwist? The pause/play button seems to work fine.
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Henry Kwan's profile photoDaniel Undorf's profile photo
4 comments
 
Thanks, Henry for the quick response. I'll have to look into other headphones then. A pity, the Boses are very nice.
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Belinda May

Help & Tips  - 
 #G2
 #LG
 
I'm trying to get doubletwist to work with google play music on my LG G2. The app detects the offline tracks, but they won't play. Any ideas? 
1
Belinda May's profile photoHenry Kwan's profile photo
4 comments
 
Ok, thanks for your help. 
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Hey, how do i AirPlay from doubleTwist to AppleTV an dorther AirPlay devices at the same time?
And how i reactivated an AirPlay speaker from Sleepmode? Thank you
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Henry Kwan's profile photo
 
Hello,

Currently, AirPlay streaming is limited to a single device at a time. A few users have requested multiple device support so the QA/Dev team is investigating if this is possible for a future release.

As for sleep mode, AirPlay devices like the Apple TV still should announce themselves over Bonjour/ZeroConf so streaming can be initiated. Which speaker device do you have?

Thanks,
Henry
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Marissa Mark

General discussion  - 
 
I purchased AirSync through the doubleTwist application on my Android and despite everything I try, it recognizes the songs then reports that the sync failed. This was supposed to be as easy as syncing an ipod to iTunes.  I'm requesting a refund, not because I don't believe in your product or brand, but because I would rather avoid the learning curve of yet another new system. I doubt I'll even use my phone for music -- I'm more of a customization/launcher/icons person anyway. I'd prefer to spend my time in that area. Please reimburse my $4.99!
1
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Marcia Van Wagner

General discussion  - 
 
I have a Galaxy S4 and all my music was recently wiped off my SD card. I am trying to resync but it is not syncing my iTunes playlists, and instead has only synced the Amazon MP3 music I had on my phone multiple times back onto my phone (so I have multiple copies of each song). I am a middle aged woman so maybe not so tech savvy! Help!! 
1
Marcia Van Wagner's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

Are you selecting the playlists in the sync selection section?

Are any errors occurring during the sync?

Please check the Music folder of your device for playlist files. If they are present, you can try a library reset to restore them.

http://www.doubletwist.com/help/question/how-to-restore-missing-playlists/

Thanks,
Henry
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Help! I survived the Oso, Washington mudslide a couple weeks ago, but my house and electronics didn't. Just got a new 'puter, installed double twist, hoping all my old music was stored in the cloud on air sync or something. However, can't get my droid and pac to sync, and can't find any of my music. Suggestions?
Thanks - Robin Y
1
Daniel O'Neill's profile photoHenry Kwan's profile photo
2 comments
 
Hello Robin,

I'm sorry to hear that you were caught in the slides.

Unfortunately, our app does not store any music in the cloud. It syncs from your PC to your Android device only.

However, as Daniel mention, if you purchased your music from iTunes, you can download it again from the Apple cloud and once downloaded, you can then sync the songs to your Android device again.

Thanks,
Henry
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I have a question, when i sync my phone, like 10% of the music does not sync to my laptop. And i am using a mac.
1
Henry Kwan's profile photoAndy Hoang ShakenBake's profile photo
5 comments
 
Hello,

The Galaxy S4 is dual storage so please make sure that the "Storage:" switch is set to the same location as the files that you are trying to import.

http://www.doubletwist.com/help/question/how-do-i-switch-from-internal-storage-to-sd-card/

Thanks,
Henry
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Hi - Using DT on my Mac to synch with a Moto G. Everything works fine but I'd like to avoid re-encoding video if/ when possible. What is the trigger that will make DT re-encore (some video go direct, some don't) ? Id there any setting I can play with ?
1
Henry Kwan's profile photo
 
Hello,

The trigger to transcode/convert is in the device adapter used automatically by the Mac app. There is a version of the Mac app available that offers a bypass transcode feature.

If you would like to try this version, please send us an email.

support [at] doubletwist.com

Include this G+ URL as reference.

plus.google.com/u/0/100162297582098236856/posts/fKoT3tHh3qc?cfem=1

Thanks,
Henry
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.
San Francisco

Deborah Shepherd

Help & Tips  - 
 
I have a Galaxy Tab 2, running Jellybean. I am new to DoubleTwist; I have music on both Amazon MP3 & Google Play, and was hoping DoubleTwist would consolidate all my songs. (Neither Google nor Amazon apps let me play all my music.) But DoubleTwist doesn't show all my songs either. It also doesn't detect the 2 movies stored on my device. Can anyone help me understand what I'm doing wrong? I'm afraid to create DoubleTwist playlists, because I don't know if that will create multiple copies of each song.
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Henry Kwan's profile photo
 
Hello,

Here's a help page on how doubleTwist recognizes songs on the device.

http://www.doubletwist.com/help/question/how-does-doubletwist-music-player-locate-media-files/

Unfortunately, unlike Amazon, Google Play Music stores it's music files inside it's own app folder so that no other apps can access them. Here's more information on this problem.

http://www.doubletwist.com/help/question/can-doubletwist-music-player-import-from-google-play-music/

I'm not sure I understand your question about playlists though. What are you trying to do? And what problems are you experiencing? Please provide some reproduction steps if possible.

Thanks,
Henry
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Adam Baptista

Help & Tips  - 
 
Why is double twist REMOVING SONGS from my device after uploading to my PC via air twist? I managed to save half of my tenacious d album when I noticed what it was doing. But this app removed about 3 GB of songs from my phone and I have no idea how to get them back. Again, I was UPLOADING songs from my device and this wretched app saw fit to go into my device and started deleting songs (perhaps because it didn't like them?). Not what I had in mind. Is your organization run by some kind of malicious hacker? Please advise. I'm coming back here to complain every day until my music is restored.
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Adam Baptista's profile photoHenry Kwan's profile photo
3 comments
 
Hello Adam,

The only reason that our app would have removed any songs from the device is if it thinks that they were originally put there in the first place by our app. This is a very common sync feature that many of our users want and in fact, when songs aren't being removed from the device I get many messages asking why they aren't being removed.

But if, for some reason, our app removed files that it did not put there originally, I apologize. We have not seen this behavior in any of our test systems but it's always possible there exists a bug which is triggered under very specific circumstances. I will forward your message to the QA/Dev team to see if they can reproduce this problem in their validation test plans.

Thanks,
Henry
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Anders Pedersen

Help & Tips  - 
 
Hi!
I've used the doubletwist player to stream movies to ps3 and xbox with great sucsess. Now I'm wondering if a Samsung smart tv can stream content from my doubletwist player?
Having some problems with doing this, so would be very happy if somebody could help me.
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Henry Kwan's profile photo
 
Hello,

We have not tested any Smart TVs with AirTwist (UPnP/DLNA) yet. Which model Samsung do you have?

What problems are you having? Do you know what type UPnP/DLNA support this Samsung TV offers?

Are you able to see the Samsung TV when you use a UPnP browser utility on your Android device?

http://www.doubletwist.com/help/question/how-do-i-stream-to-xbox-360-or-playstation-3-from-my-android-device/

Thanks,
Henry
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Gaurav Seth

Help & Tips  - 
 
Hi,

Just downloaded the new downloaded the new double twist for Windows to sync with my android. The app was working fine and then suddenly it is crashing always on boot. I tried to uninstall and re-install but still crashes on startup.

Problem signature:
  Problem Event Name: CLR20r3
  Problem Signature 01: doubletwist.light.exe
  Problem Signature 02: 4.0.3.19517
  Problem Signature 03: 52fc0421
  Problem Signature 04: mscorlib
  Problem Signature 05: 4.0.30319.18444
  Problem Signature 06: 52717edc
  Problem Signature 07: 4445
  Problem Signature 08: a7
  Problem Signature 09: System.IO.EndOfStreamException
  OS Version: 6.1.7601.2.1.0.768.3
  Locale ID: 16393
  Additional Information 1: 0a9e
  Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
  Additional Information 3: 0a9e
  Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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Henry Kwan's profile photoGaurav Seth's profile photo
3 comments
 
Hello,

Thanks for the log files. The error entries are very strange. A ticket has been created to have the QA/Dev team investigate further.

Thanks,
Henry
---
COR-574
FB76647
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Matthew Ross

Help & Tips  - 
 
Hello, I was wondering if doubletwist supports compression when syncing with a mobile device. Whilst my iTunes library isn't huge, to sync with my iPod nano 6th gen, I already have to use iTunes' "convert" feature to fit it onto the 16GB memory. If doubletwist also converts or compresses files, I could conceivably fit it all onto an SD card in my phone, but I was wondering how this is managed and if this was complicated by Android's recent changes to SD card management by apps. Basically, I'd like to use doubletwist on my Windows 7 laptop to sync with an Android device, but I am concerned about the mobile device memory not  being large enough, and there being complications with using an SD card instead. Any help appreciated.
1
Henry Kwan's profile photo
 
Hello,

Thanks for the feedback, we appreciate it.

At this time, there is no way to forced transcode/conversion. This is automatically triggered by the device adapter profile being used. Users have requested this option so it's something that the Dev team is investigating for the future.

Feedback like yours helps us to prioritize our future development plans. I've sent your comments on to our product manager.

Thanks,
Henry
Add a comment...

Marissa Mark

Help & Tips  - 
 
I purchased AirSync through the doubleTwist application on my Android and despite everything I try, it recognizes the songs then reports that the sync failed. This was supposed to be as easy as syncing an ipod to iTunes.  I'm requesting a refund, not because I don't believe in your product or brand, but because I would rather avoid the learning curve of yet another new system. I doubt I'll even use my phone for music -- I'm more of a customization/launcher/icons person anyway. I'd prefer to spend my time in that area. Please reimburse my $4.99!
1
Add a comment...
 
I'm having trouble syncing my iTunes playlists to my device. doubletwist desktop is correctly reporting the number of songs in the playlists (totalling over 1000), but when it comes to actually syncing them it only tries to sync a couple dozen songs, which it fails to do because they are DRM protected. Why is this? I don't really want to remove those songs from the playlist as these playlists are used on a variety of devices and I'm not worried about them being on my device. 

However, I would like the rest of the songs to transfer over, along with the playlist. What's going on here?
1
Henry Kwan's profile photoLester Gash's profile photo
3 comments
 
Hello,

Thanks for the information. That's very odd.

Perhaps somehow the DRM-protected files are causing problems even though they're not suppose to.

If you create and sync another playlist that doesn't include DRM-protected files, does the songs and playlist sync OK?

The QA/Dev team may need to examine some files from your system if that's OK.

Please perform a sync and verify that the files aren't syncing. Then go into debug mode by holding down SHIFT while right-clicking on the doubleTwist icon and selecting "Send log files…".

Here's a short help page on how to send the debug package.

http://www.doubletwist.com/help/question/doubletwist-sync-debug-mode/#E

Please include this support topic in the "Additional Information" section for reference.

plus.google.com/u/0/106309967597567825880/posts/5rKFF2duWqR?cfem=1

Along with the debug package, the DTMediaLibrary.sqlite3 file from your system will be helpful. Here's a help page on where this file is located.

http://www.doubletwist.com/help/question/how-to-reset-the-database-in-doubletwist-sync/

Thanks,
Henry
Add a comment...

Jag Sandhu

Help & Tips  - 
 
I can't select "Sync Music" Which in turn makes "Sync Now" disabled. All I want to do is select a specific playlist that I have in itunes. and sync it.

I used to sync to doubletiwst using a different laptop previously. Now I have everything copied over to my new laptop and you can even see that I have 4 playlists, but I can't select it. 

I have all the songs on my SD card  but after the kitkat update Doubletwist wont write to sd card. But what can I do? And what does that have to do with syncing. 

I have Window 8.1 and Note 3 with KitaKat.

Thanks
1
Henry Kwan's profile photoJag Sandhu's profile photo
11 comments
 
Hello,

The QA/Dev team is investigating this issue.

For now, try selecting a lower DPI to activate the "Sync music" checkbox. You should then be able to go back to 200% scaling.

Or are you also having problems with the sync selection items?

Thanks,
Henry
Add a comment...

Don Burns

Help & Tips  - 
 
I apologize in advance if I am posting this in the wrong place.  In any event, I am using a Google Nexus 5.  I just added Double Twist and air sync.  However, when I attempt to add to my music uploads I am directed to another Double Twist account that I apparently had on a previous device.  It asks for my passcode and, of course, I don't have it.

I do, however, have the passcode for my new account, but that doesn't work.  How can I get rid of the old account so it doesn't block the new one?  I would sure appreciate any help anyone can provide.
1
Henry Kwan's profile photo
 
Hello,

I'm sorry but I'm not sure I understand the situation.

You had AirSync active on another device but after you upgraded to a Nexus 5, your PC is still seeing only the older device and not the newer Nexus 5 device?

If your PC isn't seeing your Nexus 5, please try these AirSync troubleshooting steps (first link is for Mac & Vista/XP users while the 2nd link is for Win7/Win8 users).

http://www.doubletwist.com/help/question/airsync-troubleshooting/

http://www.doubletwist.com/help/question/airsync-troubleshooting-for-doubletwist-sync/

Step #3 (disable, enable AirSync) resolves the issue for many users.

Rebooting all of the devices in the network (including the wireless router) has also been successful for users. Other users have also reported a full reset of doubleTwist Player has worked for them.

http://www.doubletwist.com/help/question/how-do-i-completely-uninstall-or-reset-doubletwist-on-my-android/

Thanks,
Henry
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