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Monique Farantzos
owner

General discussion  - 
 
Twisters, CloudPlayer, our new music app with Dropbox, OneDrive and Google Drive support, is growing fast! If you haven't tried it yet, get it now from the Play Store: https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
CloudPlayer is a revolutionary music player that puts you in control of you...
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Karl Berkoben

doubleTwist Classic Player  - 
 
I have the DT player on my Galaxy S5 - it snycs mst songs from Itunes on my Windows 7 PC but not all. Also al lot of the song titles display with odd characters on my Galaxy. How to edit song titles and artists on my phone? Is there an DT software for my PC I am supposed to buy? All I have is the sync on my PC and the classic player on my phone. help 
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Dodi Simanowski

General discussion  - 
 
Dear Team! 

After upgrading to the latest itunes version (12.2.0.145) 
DoubleTwist no longer finds my Libary / playlists on my Windows8.1 pc .
It automaticly removed all files due to this.
Is there any new update / fix to this?
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Amitava Sarkar

Help & Tips  - 
 
I have just purchased the platinum version of CloudPlayer. After purchasing, I realized that the "offline cache" facility is not working. It simply doesn't do anything when I try to click the square box. I have other problems too but I want to solve this first as I am a heavy offline user.
Kindly help 
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Chris Siewert

Help & Tips  - 
 
I've been using doubletwist pro for a few months now and its been working flawlessly until tonight. Doubletwist is now unable to find any playlists in my iTunes library and its random the amount of artists it find sometimes its 600+ other times its 39. The airsync actually removed all the music from my phone as I sync using playlists and doubletwist thinks i have none. 
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Dodi Simanowski's profile photoChris Siewert's profile photo
2 comments
 
Looks like it has to do with the itunes update once i rolled back to 12.1 it all began working again. be sure that if you roll itunes back to copy the itunesmusiclibrary.xml to the desktop to reimport it later and restore your playlists.
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Haley Morehead

Help & Tips  - 
 
I am a new owner of the LG G Stylo and I cannot get it to sync with my Mac. I've tried installing the phone driver repeatedly, but nothing happens other than the cd-rom drive icon appears on my computer. Nothing is in the file and it closes within 30 seconds. Does anyone have any advice? I've tried restarting both my mac and the phone. Still the same problem.
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Haley Morehead's profile photoHenry Kwan's profile photo
2 comments
 
Hello,

Recent Android devices only have USB MTP mode, which the Mac does not recognize without additional software. In addition, doubleTwist was not designed for USB MTP as it expects USB Mass Storage (MSC) mode.

We are working on additional wireless syncing solutions for the Mac but this will take some time.

In the meantime, you can use AirSync to sync with USB MTP only devices.

Here is a quick start guide to AirSync on the Mac:

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/

Thanks,
Henry
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Marc Sijbrands

Help & Tips  - 
 
Hi DoubleTwisters,

We had a discussion a while ago about my player that doesnt play all podcasts.
Now i noticed that doubleTwist plays podcasts that have a playtime till 59 minutes and it the podcast exceeds 1hour it doesnt play them...
So playtime of 00:59:59 no problem but a playtime like 01:01:00 wont play and looks like it keeps buffering.

Can you help me out???

Thanks.

Best regards,

Marc Sijbrands
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Henry Kwan's profile photo
 
Hello,

Thanks for the report.

I haven't noticed this problem on any of my test devices.

Which podcast episodes are you seeing this problem on? Can you reproduce this issue? If yes, please do so and send us a set of logs from your device.

1. Reproduce the problem.
2. Then immediately go into doubleTwist Settings.
3. Scroll down to select "Send Log Files" and tap "Continue".
4. Enter "DT Issue 20150702b" in the description text and tap "Send Logs" to email the logs to us.

Thanks,
Henry
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Lasse Andersen

CloudPlayer  - 
 
Hey Doubletwist! I've bought the Cloudplayer app and I really like it. One thing though: When I change the genre in the tag of a file in google drive how can I get the change into Cloudplayer? Thanks
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Henry Kwan's profile photoLasse Andersen's profile photo
2 comments
 
Thank you for your answer! I'll wait patiently for that then :) keep up the good work
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Dave Kinlough

Help & Tips  - 
 
Hi there, I've just installed Doubletwist player on my brand new Samsung S6 Edge and the sync software on my Windows 8 PC.  I upgraded to pro through the app.  I've synced my very large iTunes based library and playlists but now when I access the app it almost immediately hangs and then the OS asks me to wait or kill the app process.  Any help is appreciated.
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Dave Kinlough's profile photo
9 comments
 
It seems to have worked itself out.  It works quite quickly now.  Seems it just needed time to process the library
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Beto Larski

Help & Tips  - 
 
How do I setup Bluetooth for listening to it in my car? I coudn't find anywhere a bluetooth option. Here using Samsung Galaxy Alpha with Android 4.4.4 Kit Kat.
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Henry Kwan's profile photoBeto Larski's profile photo
2 comments
 
Thanks, will try that later. But if you allow me, I want to give a suggestion that would improve the app's ergonomy: Put the bluetooth option inside the app as most of the embedded players do (they can turn on bluetooth by themselves). That would save some time and navigation steps.
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Hi.
I have CloudPlayer (Platinum). I am missing the AirPlay option. How do I get this activated?
Thanks!
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Henry Kwan's profile photoLeif André Hansen's profile photo
4 comments
 
Ok. Thanks. Logfile sent
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Sherman Rhim

Help & Tips  - 
 
Hello Double Twist Team,
I had bought DT Recorder 6 month ago, and today i just re-installed my mac. but i couldn't find to activate this app at this time.. T_ T

Could you please let me know how can i do that?
As i remember, i might use my e-mail as below
Coeff@live.co.kr or Musshroom@me.com

I'm not sure what i used to activate at that time.

Please check and help me..!

Thanks in advance for your kindly help :)
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Sherman Rhim's profile photo
 
lol! i found unlock key :)
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Eric Benton

Help & Tips  - 
 
Hi there. I've seen some posts similar to my issue, but not the exact same. I'm trying to import iTunes playlists via USB to my Moto Droid Razr M, Android version 4.4.2, and I can't seem to figure out where to put them so the DoubleTwist app will recognize them. One of the playlists is 900 songs long, so I don't want to do it manually.

I've tried putting them in the playlists folder in the internal memory, making a playlist folder on the SD card, and a couple of others things I can't remember any more. All of the files are on an SD card and play fine in DoubleTwist. Please help!
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Andrew Payne

Help & Tips  - 
 
I am new to doubletwist and just bought AirSync with standard doubleTwist player for Mac. I am on MacOS 10.10.3, with an LG G3 running Android 5.0. Everything seems to be working fine (although the AirSync process is REALLY slow) but it seems that the program is missing some of my playlists in the window where you select which ones to sync to the device. All my iTunes playlists are shown in the left browser bar of doubleTwist, but then are unavailable for selection from the device sync list with the check boxes. Any ideas on what is causing this, and how to fix it? Thanks!
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David Hollingshead

General discussion  - 
 
Please keep the song/artist/album separate from the album cover; it's hard/impossible to read especially at a glance from more than close. Also please print the album cover somewhere so it's easy to read and identify.
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Keith Gable

CloudPlayer  - 
 
I have a huge OneDrive library (112.05 GB!). CloudPlayer found about 1200 songs and then seems to have given up. I have some tracks with international characters in the tags (unsure if the ID3 tag says UTF-8 or ISO 8859-1 though!) and OneDrive and Xbox Music web both show the tag information incorrectly; this could be tripping up CloudPlayer.

Also, it seems like the ID3 parser needs some work - it seems to have grouped any albums with more than one artist into "Various Artists" (where it should instead check the TPE2 tag and/or the unofficial TCMP tag). This means that even though I have TPE2="2Pac" TALB="Greatest Hits" and TPE2="Billy Idol" and TALB="Greatest Hits", the player shows the albums merged into the same Various Artists -> Greatest Hits album, which is a bit unexpected.

I bought the app though, this will be excellent as always once the bugs are worked out :)
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Henry Kwan's profile photoKeith Gable's profile photo
6 comments
 
Maybe my files aren't tagged correctly? I'll have to look at it when I'm on a computer, but I definitely have Billy Idol and 2Pac in the same greatest hits album under various artists... and Clementine doesn't show them that way.
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Aaron Hayman

Help & Tips  - 
 
I had been using DoubleTwist to synch music from my mac to my Android phone (an HTC MyTouch 4G) and it worked very well. I've recently upgraded my OS to Yosemite and now it wont synch. I'm doing the same things that I did before and the new songs that I've put in my playlists as well as the old ones that I removed aren't showing up on my phone. Is there a known issue? Is there something that I might do to reset something to get this to work?

Also, with the new OS on my Mac DoubleTwist is less stable and has crashed several times. I don't know if my problem is related to that though...

I checked and have the latest version of DoubleTwist so the correct version of it doesn't seem to be the problem.
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Henry Kwan's profile photoAaron Hayman's profile photo
2 comments
 
I wasn't able to get to the libraries to flush them. It seems that the new OS is different and your tutorial is out of date for Yosemite. The libraries don't show up in a menu as shown. I searched my HD for "Libraries" and couldn't find anything related to doubleTwist. I've restarted my computer a couple of times and re-installed the doubleTwist software and still when I launch the software it crashes multiple times. When it finally stays open it seems to hang up on loading the playlists on my computer. A few of them on the list show, but then the rest are greyed out and the progress when keeps spinning and spinning... 

I might add that everything else on my iMac seems to be working just fine since I upgraded to OS Yosemite.
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p floyd

doubleTwist Classic Player  - 
 
I paid for this app and it's completely fucking useless. I was hoping it would work with OTG on the Moto G first generation, but no. Rather than playing music from the OTG device this stupid app downloads as many music files as it can until it fills up the phone's storage and the phone then stops functioning because it has no storage left to function. This fucking feature cost me a sale to the tune of about 50K because the phone crashed. Thanks a lot. You've been uninstalled. I want my money back or I'll. find you and we can have the discussion face to face - asshole
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Ronald Siegel

Help & Tips  - 
 
The Player App is great and works just fine on BlackBerry OS10 (Z30) via sideload (Snap). Unfortunately Sync doesn't work - it seems not to recognize my Phone and therefore doesnt't connect.
Is there any known solution or workaround for this issue?
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Henry Kwan's profile photo
 
Hello,

I'm sorry but we do not validated AirSync on emulated platforms so it's quite possible there's a compatibility problem with Blackberries. It's unlikely that we will have the resources to investigate this problem further as there are too many possible causes.

Thanks,
Henry
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gabriele nottoli

doubleTwist Classic Player  - 
 
new version itunes not support sync with airsync
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gabriele nottoli's profile photoHenry Kwan's profile photo
10 comments
 
Hello,

No, you do not need to generate the XML file each time. Once the XML file location has been written to the user.config file, that custom location will always be used.

Thanks,
Henry
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