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Monique Farantzos
owner

CloudPlayer  - 
 
Reminder: if you are an advanced user, ask to join the doubleTwist private beta group. We are currently beta testing new versions of CloudPlayer: https://plus.google.com/communities/114410062688956839568
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R. Richard Roark's profile photoAlex G DJWARZONE's profile photo
3 comments
 
With the android 6 problem with Galaxy S5, could a patch set the sd card as a cloud location? 
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B Plante

doubleTwist Classic Player  - 
 
Recently DT has done the following. I am in a playlist & it just starts skipping around to partial pieces of different tracks, then it causes my phone (Motox gen 1) to hard reboot, like holding down the power button to reboot.

Please help, this is not very useful behavior. I play the playlist for a spin class & look like an idiot when the app goes crazy.

:)
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B Plante's profile photo
3 comments
 
Rebooted phone, still not showing on phone.
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shrikant patel

Help & Tips  - 
 
Fix for SD card not working in Classic Player after Marshmallow upgrade

I use Samsung S5, which I recently upgraded to marshmallow. After that double twist classic player stopped recognizing my SD card. All my songs and playlists were on SD card.

1. I would have download CloudPlayer and CloudPlayer can talk to SD card and import the playlist.

Instead of doing that, I formatted the SD card. After that point whenever i connect my phone, doubleTwist Sync only showed the internal memory and not my SD memory.

So solution was -->

1. Uninstalled ClassicPlayer. Installed CloudPlayer.

2. Connected my micro SD card via adapter to my window machine. Sync detected by SD card. Using Sync transfer all songs and playlist from Itunes to SD card.

3. Put SD card into phone and imported the songs, playlist into Cloudplayer.
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Bean Yard

doubleTwist Classic Player  - 
 
desktop app keeps trying to update itunes despite having the most up to date version (I pulled my current itunes version from the apple website yesterday).
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Bean Yard's profile photo
 
windows 10 64 bit
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Bill Fay

Help & Tips  - 
 
I have a late folder of music and I can't seem to get the entire folder in my library. Where some free apps get it instantly.. I upgraded twist and cloud apps. Need help...thanks
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Bill Fay's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Bill Fay,

Are you having problems with CloudPlayer?

We've had a few reports of issues with cloud account indexing. The majority of them have to do with duplicate files as CloudPlayer will skip files that it detects as duplicates. Also, network problems can cause CloudPlayer to skip files. You can trigger another rescan by using the "Scan Cloud Storage" option in Settings.

Also, the free trial is fully functional for cloud indexing. The app will behave the same during the free trial as with a paid upgrade. This way, users will be able to full test drive CloudPlayer before needing to purchase the upgrade.

If you've checked and your Google Drive does not contain duplicate files or networking problems aren't causing issues, please send us a log file from your device.

1. Verify that duplicates aren't causing the skipped files issue after a "Scan Cloud Storage" scan.
2. Then immediately go into CloudPlayer Settings.
3. Scroll down to select "Send Log Files" and tap "OK".
4. Enter "DT Issue 20160527b" in the description text along with information on what files are missing. Then tap "Send Logs" to email the logs to us.

Thanks,
Henry
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Francisco Alvarado

General discussion  - 
 
I just installed the app on my S6 and laptop all excited about having my itunes playlists in my phone. But when I started using it, it got stuck in the "loading library" first screen (on the music tab) and it didnt do anything else for 2 hours. I uninstalled (erasing the Corporation Folder) and reinstalled both apps, and I got the same result. I use W8.1 and I have a 226 GB library but I just want to sync some playlists les than 15GBs. What cand I do?
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Henry Kwan's profile photo
 
Hello +Francisco Alvarado,

I'm sorry that you're experiencing problems with our sync application.

We've had some reports of library creation issues so the QA/Dev team is investigating. In some cases, it appears to be some combination of database parsing and the iTunes XML file.

You can try this.

1. Quit iTunes and the doubleTwist Sync application.
2. Search for "iTunes XML" on your system.
3. Remove/rename all iTunes XML files.

* Do not remove the iTunes .itl file as this will reset iTunes *

4. Launch iTunes and go into Preferences. Then go to the Advanced section and toggle the "Share iTunes Library XML with other applications" setting (e.g. disable and then enabled it, leaving it enabled).
5. Reset the doubleTwist library database.

https://www.doubletwist.com/help/question/how-to-reset-the-database-in-doubletwist-sync/

6. Now relaunch our Sync application.
7. For a 200GB+ iTunes library, it shouldn't take more than 15-20 minutes to fully index.

If you are still seeing the library loading hang, please send us a debug package from your PC by holding down SHIFT while right-clicking on the doubleTwist icon in the System Tray and selecting "Send log files…".

Here's a short help page on how to send the debug package.

http://www.doubletwist.com/help/question/doubletwist-sync-debug-mode/#E

Please include this G+ URL in the "Additional Information" section for reference.

https://plus.google.com/u/0/116293445354909599861/posts/f4kvoEyvdzY?cfem=1

Thanks,
Henry
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Colin Drummond

doubleTwist Classic Player  - 
 
Classic player won't play any songs or podcasts since Android 6.0 update on my LG G3. Please help!
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Henry Kwan's profile photo
 
Hello +Colin Drummond,

Were you using the SD card for storage?

Android 6.0 (Marshmallow) has introduced a new SD card support method. Unfortunately this new method is incompatible with apps that use an older API to access the SD card. The QA/Dev team is working to add support for the new method to the next update. A preview version of the ClassicPlayer update will be available within the next few weeks.

Here's more information on this change.

https://www.doubletwist.com/help/question/sd-cards-in-android-6-marshmallow/

You may want to try our other media app, CloudPlayer, as it is able to use the SD card properly on Android 6 devices. We're planning to port the playback engine and other improvements from CloudPlayer back to ClassicPlayer in the coming weeks. CloudPlayer is free when used with local files and it is able to access all of the songs and playlists that ClassicPlayer synced.

https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer&hl=en

Thanks,
Henry
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Blank Space

Help & Tips  - 
 
After I upgraded to Android 6.0, the audio pauses randomly and I have to open the app and press play to continue. 
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Henry Kwan's profile photo
 
Hello +Blank Space,

Thanks for the post. We've had some reports of compatibility issues with Android 6 Marshmallow so we're working on porting the playback engine and other features from CloudPlayer back to ClassicPlayer. We hope to present a public preview within the next few weeks.

If you want a preview before then, please take a look at CloudPlayer. It's free to use with local files and it is able to access all of the songs and playlists that ClassicPlayer synced. There's also a free trial available if you want to test the cloud streaming and other premium options like the 10-band EQ and Airplay/Chromecast support.

https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer&hl=en

Thanks,
Henry
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Thomas Bartman

CloudPlayer  - 
 
I'm having trouble getting DoubleTwist Android to NOT automatically play when I select Bluetooth on my car. When my phone connects to any other speaker, doubletwist doesn't start. But with my car, it does - even if I'm already listening to another app. In file manager, it does not look like the default. In doubletwist, the setting for "bluetooth auto play" is turned off. I do not see anywhere to set a default music app in android. Any thoughts?
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Henry Kwan's profile photo
 
Hello +Thomas Bartman,

Thanks for the report. From what I understand, some head units send a "play" command upon BT pairing. It sounds like that might be happening here.

Please try our other media app, CloudPlayer, to check if this problem also occurs in that app. We're planning to port the playback engine and other improvements from CloudPlayer back to ClassicPlayer in the coming weeks. There is a free trial available in CloudPlayer so you do not need to purchase the app when testing.

https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer&hl=en

Thanks,
Henry
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Mathers Mahmood

Help & Tips  - 
 
Hello I have downloaded the app but it will not let me sync my photos to my phone please help
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Henry Kwan's profile photoMathers Mahmood's profile photo
2 comments
 
+Henry Kwan I am using Windows 10. Thanks for the link 
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Tony Barrera

Ideas & Improvements  - 
 
Request: When I go to edit an artwork image from a playlist, I have to go through a weird cycle of being defaulted to albums. Could there be a way to have CloudPlayer just go back to previous section?

Feels awkward to leave Playlists to change the artwork of one song, get pushed into Albums and have to go back into the Playlist.
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Henry Kwan's profile photo
 
Hello +Tony Barrera,

Thanks for the report. How are you editing artwork from a playlist?

AFAIK, there shouldn't be a way to edit artwork from a playlist. But if you can provide steps to reproduce this issue, I can ask the QA/Dev team to investigate.

Thanks,
Henry
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Aishwarya Bala

CloudPlayer  - 
 
+Henry Kwan​, my lockscreen displays the visualizer when the music is casted. Help (?)



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Levi Newnham

Help & Tips  - 
 
doubleTwist is not recognizing my SD card, and is instead writing to my limited internal storage. I have tried switching this in Settings, but the option to switch cannot be accessed. Suggestions?
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David Hollingshead

General discussion  - 
 
Um, why? (see photo)

Also doubleTwist said there were no playlists to sync even though I'd just created 3 in a newly-installed iTunes. The doubleTwist was also newly installed.
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David Hollingshead's profile photo
 
Also where is it getting the name before the HTC652 text in the screenshot? I don't see that anywhere in my phone.
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Bean Yard

doubleTwist Classic Player  - 
 
Buying double twist pro fucked up my entire library of album artwork. Even disabling the auto download (which was turned on without my permission after getting pro) and resetting the DT database it still shows the low-res shittt artwork you pull up. I'm not about to go back and manually change each album art back. Or delete my music and re-transfer because it took over 13 hours last time after multiple failed attempts where it failed to sync metadata as simple as what artist was attached to the song for about 120 songs of 4000.

Give me an option to disable your artwork on all of my albums and only use the already embedded ones.
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Bean Yard's profile photo
4 comments
 
http://imgur.com/a/hu8A8

Some more evidence that may hint at the problem. DT seems to prefer completely neglecting embedded artwork even if there is no alternative.
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Ian Brown

doubleTwist Classic Player  - 
 
I'm using doubletwist classic on my HTC 10, using the latest version of Android on a normal device and for some reason LastFM will only scrobble the first song I select, once the song ticks over to the next in the queue LastFM closes and no further tracks are scrobbled. The settings are enabled to scrobble on doubletwist.

Any ideas how to fix this? 
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Henry Kwan's profile photo
 
Hello +Ian Brown,

Are you using the official Last.fm client? Or another scrobbling client?

Please try our other media app, CloudPlayer, to check if this problem also occurs in that app. We're planning to port the playback engine and other improvements from CloudPlayer back to ClassicPlayer in the coming weeks. There is a free trial available in CloudPlayer so you do not need to purchase the app when testing.

https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer&hl=en

Thanks,
Henry
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Bean Yard

doubleTwist Classic Player  - 
 
Airsync is pathetically slow?

I have over 4000 songs to sync. It has been going for 6 hours and only just reached half way. Why is it so slow?
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Bean Yard's profile photo
4 comments
 
here's my wifi network in wifi analyzer, clearly there is no interference http://i.imgur.com/A53f2ls.jpg
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Wiped all music and doubleTwist/ClassicPlayer/CloudPlayer files and apps (except didn't reinstall Windows doubleTwist program I use to sync), reinstalled, configured, and resynced, album with no cover still shows wrong cover; this isn't about updating the cover, this is about dT (or whatever app) putting the wrong cover on an album without a cover.
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Henry Kwan's profile photoDavid Hollingshead's profile photo
2 comments
 
Why does CloudPlayer think the Album Artist is Darklight Conflict? That's not what's in the setting. That album has a custom artist but I didn't type in Darklight Conflict for the Album Artist. Are you sure CloudPlayer isn't defaulting to another album because it was blank before?
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Tony Barrera

Help & Tips  - 
 
For anyone who's had issues using same playlists on multiple devices, I just got the playlists to work from device to device..

It was a little tricky and heavy editing. My head unit is using sdcard to store music, where my phone is cloud based. To get these to match-up, I had to copy/paste all the head unit files to my PC and blank out every file string (per line.. can be a pain with larger playlists). I don't think the playlist will sync properly if the song files in the m3u file is pointing to a nonexisting sdcard. After you cleaned every playlist of the file strings (replaced with a blank line), place them all inside your "Music" directory, then open CloudPlayer and import within the Playlists section.

Getting the start is the pain. Now I just gotta update both as I add music. I can't wait until Playlists become cloud based like the music. I went from doubleTwist to Google Music to CloudPlayer. I love CP sooooo much! It looks damn sexy in my car too!
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Henry Kwan's profile photo
 
Hello +Tony Barrera,

Thanks for the report.

Are you part of the doubleTwist Google + beta test community?

https://plus.google.com/communities/114410062688956839568

Since this is a limited-access community, the request will have to be processed.

Once processed, you can see this message from Monique for more information about the CloudPlayer beta.

https://plus.google.com/+MoniqueFarantzos/posts/4YMf5FrTHKJ

The beta build is where we introduce new features first, to get early feedback from users. We're currently working on several new features, including some playlists related items.

Thanks,
Henry
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James Smith

doubleTwist Classic Player  - 
 
So I'm having an incredibly frustrating issue with doubleTwist at the moment. I'm using a Verizon Droid Turbo, and if I manually delete music from inside the doubleTwist app, it stays deleted for anywhere between 5 seconds to 15 minutes, then reappears. I even tried deleting all of the music off of my phone, resetting the doubleTwist library, and putting the music back on the phone without doubleTwist, and dT still somehow got ahold of music that didn't get added back on; plays and everything. What's happening??
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James Smith's profile photo
 
Update: I deleted the sync log media database files in the doubleTwist folder on my phone. The music was instantly added back into the library after a reboot, only now it doesn't play.
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