doubleTwist Music Player: Share ideas, tips, get help
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ben sharvy

Help & Tips  - 
 
I can't get this to work at all. I connect my old HTC One, launch doubleTwist, and try to follow the directions for mounting my phone on my Mac. The directions in doubletwist are just wrong. When "USB Connected" appears on my phone, there is never any option to tap a "Mount" button. The directions are just flat wrong, and I've now spent an hour trying to get this useless thing to work.
1
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Roderick Brown

Help & Tips  - 
 
Is there anyway to get a refund for buying the pro package? I asked my friend if there was a way to stream my music and he bought it but I don't want it and want to know if I can get my money back?
1
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Sergio Mejia

Ideas & Improvements  - 
 
Make it sync with Zune playlists 
Also, i need to close it and reopen it again so it can load the library again, otherwise it will tell me that there's no music in my PC
1
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Chris Bautista

General discussion  - 
 
So I've run into an issue where doubletwist sees my albums on my SD card but when I select an album to play it's empty. The same thing happens when I select artists no albums show up I'm that artists folder. 
1
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Adriel Olvera

Help & Tips  - 
 
So I love this app, but one thing that bugs me that I can not find how to solve is the fact that if I choose to play in shuffle it does not retain that setting, so if I close the app the setting of shuffle had gone back to being off. Any help would be greatly appreciated. Thank you. 
1
Henry Kwan's profile photoAdriel Olvera's profile photo
4 comments
 
Alright thank you for your help. 
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Andrea Clavijo

General discussion  - 
 
I installed doubletwist and have synched music to my Samsung Galaxy S5 but none of the music shows up in my music player for me to play. I do see it on my SD card, however.  Help?
1
Henry Kwan's profile photoAndrea Clavijo's profile photo
2 comments
 
Windows 7, USB.  I just reset the library and now everything shows in Doubletwist!  THANK YOU!
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Susanne Hering

Help & Tips  - 
 
Is it possible to use doubletwist for ITunes Libraries bigger than 250 GB?
1
Henry Kwan's profile photoSusanne Hering's profile photo
2 comments
 
Its Windows 8, yes. Yes it stucks by Loading your library for hours😢
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Jimmy Russel

Help & Tips  - 
 
Hello, I'm having three different problems with doubleTwist currently.

1.) I have three different "albums" for one group of songs. I downloaded the soundtrack for a TV show I like, Ping Pong the Animation. This soundtrack has three different album arts, and three different artists. On the album name in iTunes, I disregard this and write them all as "Ping Pong the Animation". On my iPod (which has been demoted to an alarm clock since the lock switch broke), when I go under albums, all three of these "albums" are in the same place, under Pong Pong the Animation. On doubleTwist however, if I go to the "Albums" menu, all three are treated separately, so there's an album of one song, a second album of just one song, and a third album of five songs. I would like all of these albums to be merged into one album, similar to iTunes. Also, when I search "Ping Pong" under "Songs" menu, they don't show up, probably because "Ping Pong" isn't in any of the song names, but that shouldn't matter, I don't think. It's part of the song info, and I'd prefer it to show if possible.

2.) I'd like to disable the feature that switches to next song when I swipe on the lock screen. It was a nice gesture, but I'd prefer to just press the arrow button and I don't need it switching songs in my pocket.

3.) This problem is harder to explain. Some songs which aren't on my iTunes application are still being transferred to doubleTwist. For example, I once downloaded an iTunes rip of Maroon 5 songs a good many years ago, and these songs are not on my iTunes library. They are still on my F drive (internal HDD), which is the same HDD that my song library for iTunes is, but not the same folder. Despite this, doubleTwist keeps bringing them to my phone. I could always just delete the songs since I don't listen to them anymore (and stealing is totally wrong and i learned my lesson), but I'm curious why it's pulling from a different folder when I asked doubleTwist to sync my iTunes playlists, not every song on my F drive. The songs themselves are .m4a.

Thanks for your help! I'm really liking doubleTwist.
1
Jimmy Russel's profile photo
7 comments
 
Actually that album doesn't include the songs from the opening and ending theme, which has the different artists I was referring to
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Eric Russo

Help & Tips  - 
 
is there a way to change settings so that you fix this issue?
Every time my doubletwist is idle couple hours or on app/phone restart it loses song/hour long audio message and or location or goes back to PREVIOUS song or hour long audio message. No Customer support. Don't know why I've been using this app 2 years. sometimes I think this app is too complicated with all options. Maybe they should create a scaled down simple version or create a clickable option to view simpler. And start off by making it ALWAYS remember song/location as a default. Everyone or most would want that out of the box I'd imagine. 
1
Henry Kwan's profile photoEric Russo's profile photo
4 comments
 
If it starts working good I'll immediately do $8 upgrade and look at others as well.
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Chen Kevin

Ideas & Improvements  - 
 
When playing in say playlist mode, then swipe up/down can probably jump between different playlists, and in album mode, you can jump between albums...etc.  would that be a cool feature?
1
Henry Kwan's profile photo
 
Hello,

Thanks for the feedback.

I've previously indicated to the rest of the team that swipe gestures would be useful so great minds must think alike! :)

Thanks,
Henry
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Conrad Crews

General discussion  - 
 
There's alot of songs that doubleTwist won't play on my S4.   The album artwork will come up and it will just sit there.  I can advance to the next song and it will play till it hits another one that has the same problem and just stop.  What's going on?   The song plays in iTunes just fine.
1
Conrad Crews's profile photoHenry Kwan's profile photo
2 comments
 
Hello,

Thank you for the logs.

The log entries indicates that our app is trying to access a file but the device is returned a "not found" error.

05-21 00:43:16.332  5223  5223 E DtMediaProvider: QA: The following exception is occurring because the database contains a reference to a file that no longer exists

Did you upgrade the version of Android on your GS4 recently? Did you use our sync app to transfer the files?

Please try a library reset.

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

Thanks,
Henry
---
FB90866
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Colleen Nicholson

General discussion  - 
 
Hi
I spent a couple hour of my previous weekend downloading this aop and trying to make it work
Went through every suggestion I could find..
Very frustrated. Have given up. Wasted my time and $.
1
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Chris Bautista

Help & Tips  - 
 
I'm running into an issue where when I'm on the albums tab everything shows up but as soon as I select an album the folder is empty. Also happens when I'm on the artists tab, it shows the artists but as soon as I select an artist the folder is empty. 
1
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Sergio Mejia

Help & Tips  - 
 
I just installed this app to sync my OnePlus but some times it tells me that there are no music in my system and some others, when it does find the music, it wont sync at all.  Any ideas?
1
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Eric Bonse

Help & Tips  - 
 
Hello,
how can I change my Google account in the Android app? I want to buy the pro version, but I'm loged in with the wrong account...
1
Henry Kwan's profile photoEric Bonse's profile photo
2 comments
 
Problem already solved, I had two accounts, now both are linked to my telecom provider

Thanks,
Eric
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Jason Lin

General discussion  - 
 
For some reason it won't let me play music that's in my Playlist 
1
Henry Kwan's profile photo
 
Hello,

What happens when you try to play? Is the artwork appearing and the elapsed time counter not advancing?

Or are you getting an error?

Does a library reset help?

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

What device are you using? Did you recently upgrade to a new version of Android on the device?

Did you use our PC sync software to transfer the songs and playlist?

Thanks,
Henry
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Alan French

Help & Tips  - 
 
For some unknown reason, doubleTwist has started behaving strangely.  Most frustratingly, it will not download full albums from iTunes (Mac OSX 10.9.5).  1 song might download, 6 songs on another, etc.  How do I fix this?
1
Alan French's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

That's odd. If something on the playlist didn't get transferred, an error should have been generated.

If you are able to reproduce this problem, please send us a debug package from your Mac. To do this, please hold down SHIFT and open the application. A new menu, Debug, should now appear next to the Help menu.

Wait one minute for the startup scan to complete. Perform the sync and verify the songs didn't get transferred but no errors were generated.

Then select "Send Log to doubleTwist..." from the Debug menu and please include your email and the URL of this G+ topic in the "Additional Information:" field.

https://plus.google.com/u/0/103154426220769220085/posts/72Vmw7XT2nV?cfem=1

Thanks,
Henry
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Eric Russo

Help & Tips  - 
 
regarding my last question. ...also.... is there a way to view a history of ur last listened songs/audio?

Separate from a playlist. I dont use playlists... I usually just download & listen directly to Mp3 messaged or drag & drop and then search & listen.
THANK YOU
1
Henry Kwan's profile photoEric Russo's profile photo
2 comments
 
Ok then I'm looking for another app. Considering this company considers itself some industry standard or premium app is pretty pathetic. No remembering song name/location is absolutely ridiculous. Thanks for responding . The search is on. 
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Chen Kevin

Ideas & Improvements  - 
 
When playback with Random and Repeat both selected, when you are at the last song of the list, you can't swipe again to go to the beginning of the list.  However, if you press the double arrow, you can go to the first song from there.   Why not let the swipe to work just like the double arrow?  Maybe you should also re-shuffle the list and make it a new random at that point too.  Just an idea.
1
Henry Kwan's profile photo
 
Hello,

Thanks for the feedback.

In our new app, if you have both shuffle and repeat enabled, the play queue will be reshuffled and restarted at the end of the queue. We'll be back porting this behavior to the Android Music Player in a future release.

Thanks,
Henry
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Chen Kevin

Ideas & Improvements  - 
 
The desktop widget is great control.  While you hold a reference of the play-type (e.g. by playlist, by album...etc) and the current pausing position there, when opening the app from tapping the album artwork gives inconsistent behaviour.  When you just quick from the app and going back again, it goes to the playback mode with the selected playlist / album displayed in floating, which is desired and nice.  When you have left the player for longer and when you tap the widget to get back into the App, it shows up the Playlist/Album selection text grid, which is ok but takes another click to get back to play mode.  Heading straight into the play mode should be the better option.
1
Henry Kwan's profile photo
 
Hello +Chen Kevin,

Thanks for the feedback, I'll forward to the rest of the team.

Thanks,
Henry
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