doubleTwist Music Player: Share ideas, tips, get help
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Larry Wenzel

General discussion  - 
 
Won't recognize my Galaxy S-5. When downloading my Mac couldn't find a web browser bundle. My screen doesn't have the tabs for selecting devices or music files.
1
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Marc Stone

General discussion  - 
 
I've got the paid version on my Note 3. Two things are frustrating me. Firstly I cannot delete any music. It just reappears. I took hours cleaning up and the deleted songs or albums reloaded into the library. Second, when opening the equaliser, the sound gets softer and I haven't even switched it on. When I do switch it on, there is no noticeable difference when moving the sliders. 
1
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Nicholas Briggs

Help & Tips  - 
 
cannot get mac to recocognize galaxy5 in dbltwst app
1
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Nicholas Briggs

General discussion  - 
 
cannot get my mac to recognize my galaxy 5
1
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I'm having a problem with double twist Pro. I have a Note 2 running android 4.4.2. and XP SP3 on the desktop. I have uninstalled and reinstalled the latest versions of AirSync, doubleTwist Pro and the doubleTwist Desktop. I have run the SD Scanner app as per the kitkat SD card instructions. 

The problem: 
Playlists created in iTunes are correctly appearing, with the songs and selected order in the doubleTwist desktop. However, when I sync the playlist to doubleTwist on my phone, some songs are removed from the play list. The songs in question are in the doubleTwist library and I can play the songs using the doubleTwist player. 
1
Henry Kwan's profile photoJohn Swedberg's profile photo
3 comments
 
Thank you Henry. I thought I had purged the desktop already, but still found more files where you suggested to look.  I'll try that and let you know how it goes.
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Robin Ferris

Help & Tips  - 
 
I like doubletwist. It's the only music player that syncs my music properly. BUT it takes literally hours to sync, at least two. This is the case even if I'm only updating a single playlist. I'm using USB, not WiFi. Has anyone else had this issue and found a way to resolve it?
2
Henry Kwan's profile photoRobin Ferris's profile photo
2 comments
 
My playlists are only about 20 songs, 50 at most. I think I have about 15 playlists.
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I own doubleTwist and AirSync.  I have an app called Vonage Extensions to route my "land-line" VoIP calls to my Samsung Galaxy S5.  When the Extensions apps is turned on by a incoming call, so does doubleTwist.  It seems that somehow Vonage Extension makes doubleTwist start, and doubleTwist will play the song that was last played before it was shut down.

I need to know if someone out there is experiencing this.  More importantly, whether doubleTwist has a setting that has it be the default mp3 player, as I think this might be the reason of the problem:  Vonage uses the default ring to signal and incoming call, as the ring is an mp3, doubleTwist opens up to play the ring.
1
Henry Kwan's profile photo
 
Hello,

Thanks for the report. We haven't had any other users report this problem with the Vonage Extensions app but I will ask the QA/Dev team to investigate.

You can clear defaults by going into Android Settings and into the Application Manager. If you go into an app, there should should be a "Launch by default" section. Use "Clear defaults" to erase any defaults set.

We can also take a look at the logs to see if there is additional information.

1. Reproduce the problem.
2. Then immediately go into doubleTwist Settings.
3. Scroll down to select "Send Log Files" and tap "Continue".
4. Enter "DT Issue 20150227a" in the description text and tap "Send Logs" to email the logs to us.

Thanks,
Henry
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Ken Radziwon

General discussion  - 
 
I have a Samsung Tab 4 with 64gb of external storage that i synced my itunes library to with no problems.  I uploaded about 55gb of music to it.  However, when i open the app, it is very slow.  After a brief period of time, i will get an error message that says "Doubletwist is not responding" so i can either "wait" for it to respond or "close".  I waited to no avail.  I closed DB and now i cant even get it to open to see my music anymore.  Any idea's of what i can do?  Google play music and samsung's music player work fine.  Thanks. 
1
Ken Radziwon's profile photoHenry Kwan's profile photo
3 comments
 
Hello Ken,

I'm sorry that you're still experiencing problems.

No songs are seen even after a database reset? That's odd.

Does Google Play Music see these songs?

You can try a manual rescan of the doubleTwist folder using something like SD Scanner.

https://www.doubletwist.com/help/question/what-are-the-changes-to-sd-card-support-in-android-44-kitkat/#sd

This will add all of the music files in the doubleTwist folder into the AMS, which is what our app uses to rebuild the database after a reset.

Thanks,
Henry
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Ko Bails

General discussion  - 
 
Heyo.

So I bought the doubleTwist when it was called doubleTwist pro. But now the name has changed and I can't re-download what I bought. Help please?
1
David King's profile photoHenry Kwan's profile photo
4 comments
 
Hello +David King,

An EQ is included as part of doubleTwist Pro.

You can access the EQ via a few different methods.

https://www.doubletwist.com/help/question/guide-to-music-lover-on-android/#1

Thanks,
Henry
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Isaac Lam

General discussion  - 
 
Hello, I've had problems with double twist music information not showing up on external widgets and apps, such as ac display and zooper widgets, though soundcloud, Google play music will show info. I'm using a one plus cm11. Any help would be greatly appreciated. Thanks in advance.
1
Isaac Lam's profile photoHenry Kwan's profile photo
7 comments
 
Hello,

Thanks for the additional information.

It appears that AcDisplay doesn't work right on the Nexus 7 (2012) running 5.0.2 as I wasn't able to get it to display any wallpaper or controls while music was playing (with both our app and Google Play Music).

But I tried a few other devices (like a GS4 on 4.4.4) and was able to see the wallpaper and controls with both our app and Google Play Music. So this problem might be very device specific. I'll continue to test to see if I can determine any particular pattern.

Thanks,
Henry
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Robert Pilote

General discussion  - 
 
Itunes error 7 (error 126) prompt recurring every time I open Doubletwist. 

Itunes seems to work fine as a stand alone application, but every time I try to sync my music to my Samsung Galaxy S5 from my laptop (using windows 8.1) I get the error. 

I've run a registry cleaner program and uninstalled itunes several times.

Any advice? It only occurs when syncing with Doubletwist.

Thanks in advance
1
Henry Kwan's profile photoRobert Pilote's profile photo
2 comments
 
Henry
Thanks for the input. I realize that this is a DoubleTwist forum, not Itunes. That said, I've done a full delete and re-install of Itunes several times. Each time, Itunes has worked properly, that is until I try to sync through Doubletwist.

I've updated the registery as well, with the same outcome. 

The issue is a bit outside my area of expertise,admittedly, and I have concerns that Apple support will say it's a Microsoft/DoubleTwist issue, Microsoft will say it's an Apple/DoubleTwist issue, and DoubleTwist will say it's an Apple/Microsoft issue. 

No matter the outcome, I will be the loser, I'm afraid.

I'll keep you posted, but I've already been down the path with the solution you recommended, to no avail.

Thanks
R
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.
 
Anyone know how to sync music with android. It won't sync any songs from my library
1
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Alexa Kalisch

Help & Tips  - 
 
If I want to change the song order of a playlist on my phone, the order messes up unless I'm moving songs further down in the playlist. this gets really annoying because I don't want to have to move, like, 20+ songs when I only want to move one
1
Alexa Kalisch's profile photo
 
okay scratch that, I can't edit my playlists at all without it screwing up, and this is extremely frustrating and it's honestly making me want to look into alternatives to doubletwist.
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Is it possible to sync my iTunes podcast subscriptions using the new doubleTwist Sync app for Windows? The problem is I can only sync the downloaded podcast but not the entire list of my subscribed podcast from iTunes. I hope this is possible with this app so that I can automatically view my subscriptions in my android device (Galaxy Note 2) as well without adding my favorite podcast channel again one by one.
1
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Laurent Grenier

General discussion  - 
 
just purchase doubleTwist Pro on my Note 3 and each time I'm trying to Sync my music from my windows 8.1 computer I get error for all my Library
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problems syncing.

Are you using USB or AirSync?

Here is a step by step guide to syncing along with some troubleshoot tips. Please let us know at which step you are encountering problems and what the error message is.

http://www.doubletwist.com/help/question/guide-to-syncing

A detailed description of the issue you are facing is the most valuable information for us - the better we understand the issue the better we’re able to help!

Thanks,
Henry
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Can't seem to figure this out.....I want to play all my iTunes library content on my android phone OVER MY WIFI (I do not want it sync'd or copied to my android phone).  Kind of like how SONOS accesses my music?  Is this possible?  
1
Henry Kwan's profile photo
 
Hello,

Our sync app does not currently access songs from over a network share or from the Cloud. It can only play songs that are stored locally on the device.

This "playback from remote sources" feature has been suggested by other users so we are investigating it for the future roadmap.

Feedback like yours helps us to prioritize our future development plans. I've sent your comments on to our product manager.

Thanks,
Henry
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when I play a record with mixed songs (a live album for example) doubletwist insert a gap in the track change that isn't there.
I did try the standard android player and that don't happen.
help please....!
best, Rui
1
Henry Kwan's profile photo
 
Hello Rui,

Thanks for the feedback.

Gapless support has been a popular request so it's something that we're working to add in a future update.

Feedback like yours helps us to prioritize our future development plans. I've sent your comments on to our product manager.

Thanks,
Henry
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Brendan O'Reilly

General discussion  - 
 
Hi again, any word on getting ALAC support? I was told that doubletwist was the best app for people coming over from iphone. I dont want to transcode as I want the files to remain lossless. I also dont want to convert to wav or flac as the music is fully tagged etc in itunes.
1
Henry Kwan's profile photoBrendan O'Reilly's profile photo
6 comments
 
:'( okay that'll.....have to do until ALAC support comes out...
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Peter Erne

General discussion  - 
 
Rather disappointed about Android sync....
I want to sync my  iTunes Library on a Mac (OS X 10.6.8, no more upgradable any further) to my Android mobile (Samsung S4 mini, 4.4.2).
The sync to DoubleTwist seemed to run fine. Same number of titles in iTunes and Doubletwist/Mac, = 2076. After the first sync to my android mobile (several hours) DT the sync screen on the mac showed the same number. On the mobile I found the same number of files in the SD-card folder under ...Android/data/com.doubletwist.androidplayer/files. # of files. There was one error however: the Genres were wrong (about 12 instead of 80+).  Then I detached the mobile, attached it later again an the Mac software now shows only 1024 titles (with about the number of 12 genres). I then restarted the mobile to trigger the music scan and rebuilt the DT database. No change, still 1024 titles shown on the mac now with 2133 in the android folder?!  Interesting: when I select the Genres (or Album or Artist) selection for the Music library (instead of iTunes as a source) I get a slightly higher number 2133 instead of 2076 (and 87 genres, the correct number, see screen shot). The Android directory contains exactly this number of files! However the library view on Mac shows 1024... All screen shots show the status of the corrupt situation. I am close to de-installing DT again!
>> Any idea?
1
Henry Kwan's profile photoPeter Erne's profile photo
2 comments
 
Hi Henry, yes 3.2, transcoding disabled, no errors, restarted the device to trigger the scan process (which obviously according to the comment in the blog entry about SD support above does update the AMS db) and cleaned the DB from the DT settings menu twice. >> I just downloaded the  Scan App and ran it. DT and the standard Samsung MUSIC App now show the same list, eg. only 10 genres
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Hi There, I'm having an issue with DoubleTwist on my Android.  When I first installed it, the app successfully found and indexed all the media on my external sd card.  However, when I use AirSync, the Windows App doesn't see the SD card and it instead syncs everything to the internal memory. How can this be fixed?
1
Steven Rodriguez's profile photoHenry Kwan's profile photo
2 comments
 
Hello,

What device are you using? What version of Android?

To clarify, you don't see a "Storage:" switch in doubleTwist Settings?

https://www.doubletwist.com/help/question/how-do-i-switch-from-internal-storage-to-sd-card/

If you use a file manager like ES File Explorer, what is the path to your SD card?

On a Samsung Galaxy S4, the path is:

/storage/extSdCard/

While the internal storage location is:

/storage/sdcard0/

Thanks,
Henry
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