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Monique Farantzos
owner

CloudPlayer  - 
 
Twisters, the latest version of CloudPlayer is now live on the Play Store and brings full FLAC support, including 24-bit audio, WMA cloud support, a WiFi data switch that turns off cellular data and other bug fixes. Get it while it's hot!

If you're not part of the beta you can get it now from the Play Store: https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
CloudPlayer is a revolutionary music player that puts you in control of you...
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Katie Vaughn

doubleTwist Classic Player  - 
 
Hello- Im new to Android products and downloaded and paid the $9 for the upgraded version of classic and its not showing on my phone and for some reason all my music is being put on my phone even though ive unselected all playlists and music but one playlist..... Please help!
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+Katie Vaughn +Henry Kwan from our team will assist you tomorrow.
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Dan Lessmann

General discussion  - 
 
Doubletwist Synch setup appears to be incompatible with Windows 10.  Can you please generate a setip that will work or point me to the correct download?  Thanks!
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Monique Farantzos's profile photoDan Lessmann's profile photo
8 comments
 
Okay. This btw is windows 10 pro, 64 bit.
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Edmond Toub

General discussion  - 
 
Hi. I've been using doubleTwist for years. It's a great product. But it's desktop applications have always had serious flaws. Some of this is obviously not doubleTwist's fault---it's inherent in the process of importing from iTunes xml files etc.. But as a user the experience is really quite painful. Especially on OS X. Constantly waiting for the application to load, waiting through crashes and rebuilding libraries is not pleasant.

While, importing music from iTunes is never going to be perfect, other companies like iSyncr have done well to streamline the process. They've even solved the problem of Mac-Android USB synching! For years, the loss of mass storage mode has meant everything had to be done either through Android Transfer or through WiFi. For a while, AirSync was great because it sidestepped the issue. But as no improvements have been made to the very buggy OS X desktop app---this has become even more of a bother.

Finally, I rarely see unqualified good reviews of doubleTwist in the media. And no one promotes it on Reddit. I'd hate for doubleTwist to get totally sidelined. I'm happy you have introduced the Cloud player and I'll try it, but you really need to scrap your Mac desktop application.
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+Edmond Toub We will be fundamentally revamping AirSync in the coming months although it's unlikely to happen before Xmas. It will be replaced by a completely new architecture. If you want to test early access to new features as they come along, join our private beta group: https://plus.google.com/u/0/communities/114410062688956839568
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Ryan Smith

doubleTwist Classic Player  - 
 
Songs seem to play slower than usual when connected to airport express speakers. Any tips on how to improve performance?
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Monique Farantzos's profile photo
 
+Ryan Smith This is most likely due to a funky sampling rate. When an audio file is recorded using something other than the industry standard 44.1Khz sampling rate, the AirPlay stream can sound "faster" or "slower".
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Duncan Say

CloudPlayer  - 
 
I thought I'd take a look at cloud player as I have doubleTwist and I installed it on my Moto G phone but it doesn't seem to see all the tracks on my albums.  The library is stored on a SD card and doubleTwist has no problem seeing them all.  I've tried the SD Scanner but I'm not sure I am doing it right as I can't work out the right path name.  Any help would be appreciated.  If Cloud Player works I may feel that this is the better upgrade route than doubleTwist pro.

Thanks
1
Henry Kwan's profile photo
 
Hello,

Did you use our sync application to transfer the files to your SD card?

I don't have a Moto G handy right now so I can't check on the SD card path but you should be able to grab it from a file manager like ES File Explorer or Astro It's probably something like:

/storage/sdcard1
/storage/ext_sdcard
/storage/extsdcard

Does Google Play Music see all of the files on the device?

There may also be a ".nomedia" file in the Android app directory path. That  might cause files inside that directory to not be indexed by the Android Media Scan service.

Thanks,
Henry
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James Barber

Help & Tips  - 
 
Hi there,

I have my itunes library and music folder stored on a separate hard drive, but Doubletwist seems to look for the default windows 7 location, even though iTunes knows that my music is stored somewhere else. Is there a way around this? The problem means that Double twist can't see any of my music.

Thanks for the help.

James
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Henry Kwan's profile photo
 
Hello,

We import information from iTunes using the XML file.

Please make sure that you do not have multiple iTunes XML files on your system as doubleTwist will use the iTunes XML file found at the default location. Multiple copies of the iTunes XML can cause problems.

If you are using iTunes 12.2, there is also now a new setting in iTunes Preferences, in the Advanced section, called "Share iTunes Library XML with other applications". Make sure that this is enabled. If it is enabled, try toggling it from on to off and then back to on to force the XML file to be created/updated.

Here is a step by step sync guide. The initial section has information on how to remove/rename iTunes XML files and reset the doubleTwist library database to force a new import. You should get a "Launching iTunes" dialog during the process. If you do not, that would mean that the incorrect XML file is still being used.

http://www.doubletwist.com/help/question/guide-to-syncing/#A

Thanks,
Henry
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shauna teevan

Help & Tips  - 
 
Hello!  Potential noob here with what could be a very stupid question.  I have moved to the UK from the US and don't want to lose my US itunes library.  Rather than getting an iphone here and switching countries(which would cause me to lose all my video and book content, and possibly music), or starting a new itunes account(same lack of content),  I am thinking of getting an android phone and using doubletwist to get my itunes library.    If I have a phone that is downloading UK apps, yet have a US itunes library, will that cause problems?
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Hello,

As far as I am ware, there's no difference between US and UK versions of iTunes. Both will work equally well.

USB MTP syncing is only available on Windows 7 and Windows 8.

Here is a quick start guide to USB syncing.

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-usb-syncing/

Here is a quick start guide to AirSync on Windows 7 and Windows 8.

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-airsync-syncing-play-store/

If you are using Windows XP/Vista or a Mac, you will need to use AirSync.

Here are some quickstart guides to AirSync on XP/Vista and Mac.

http://www.doubletwist.com/help/question/quickstart-for-windows-and-airsync/

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/

A full list of help pages can be found at our website.

http://www.doubletwist.com/help/

Thanks,
Henry
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Marko Rakić

CloudPlayer  - 
 
Cloud integration works fine, except that my MacBook Air 13" (2014) and Nexus 5 won't connect via AirPlay. They share the same wireless network. I am using OS X 10.10.4 and premium CloudPlayer version.
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Henry Kwan's profile photo
 
Hello,

What Airplay device emulator are you using on your MacBook Pro?

We generally test on actual Airplay devices like the Apple TV, Airport Express, and Airplay receivers like the Yamaha RX-V779.

Other users have reported success with Kodi and a few other emulators though.

Also, if you use a Bonjour/ZeroConf browser on your N5, do you see the emulator as an RAOP entry?

https://www.doubletwist.com/help/question/how-do-i-stream-to-apple-tv-2nd-or-3rd-generation-other-airplay-devices-from-my-android-device/#troubleshooting

Thanks,
Henry
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Matt Ramos

doubleTwist Classic Player  - 
 
Will the double twist work with Sirius XM on Android to Apple TV
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Henry Kwan's profile photoMatt Ramos's profile photo
2 comments
 
Airplay is built into the xm app my iPhone usto to do this v
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Thomas Dummermuth

CloudPlayer  - 
 
Gave it another try after the last update. It resolved some of the previous issues. However, sometimes it skips a few seconds with local songs on external card just like it was sometimes on an old turntable. Done on purpose for nostalgia?
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Thomas Dummermuth's profile photoHenry Kwan's profile photo
10 comments
 
Hello +Thomas Dummermuth,

Thanks for helping test the beta build.

Please check your email.

Thanks,
Henry
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Katie Vaughn

Help & Tips  - 
 
 
Hello- Im new to Android products and downloaded and paid the $9 for the upgraded version of classic and its not showing on my phone and for some reason all my music is being put on my phone even though ive unselected all playlists and music but one playlist..... Please help!
1
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Dom Avalos

Help & Tips  - 
 
Hi! I recently updated to both Windows 10 and DoubleTwist Sync and my phone is no longer recognized by the desktop app. I've uninstalled and reinstalled several times and nothing has helped. Is there a way to go back to the classic syncer to get this to work until this is resolved?
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Monique Farantzos's profile photoDom Avalos's profile photo
4 comments
 
+Monique Farantzos Okay, I just tried that again and it recognized my phone and seems to be syncing now. For some reason previously, it still had my phone listed as ASMT 2115 and my previous name for my device as The King. It now brings up all three names as three separate devices, the third of them is syncing. Is there a way to possibly delete these other two or should I just wait until tomorrow to ask about this?
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Monique Farantzos
owner

CloudPlayer  - 
 
The latest CloudPlayer release is receiving some amazing reviews. If you haven't made the jump yet, check out this detailed review: http://www.xda-developers.com/cloudplayer-diy-hifi-music-streaming-solution/
Check out CloudPlayer, the new music streaming app from doubleTwist, which allows you to create your own music streaming service from cloud storage accounts
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David Gamble

CloudPlayer  - 
 
Cloud player is not working with my Sonos correctly. It sees it OK, connects but no music. Other music apps work fine. HTC One. 
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David Gamble's profile photoHenry Kwan's profile photo
3 comments
 
Hello +David Gamble,

Thanks for the report. As Monique mentioned, the Sonos isn't even suppose to appear in the streaming menu so this might be an Android bug. I'll ask the QA/Dev team to investigate further.

Which model of the HTC do you have? The M7? The M8?

What version of Android are you using? 5.1?

Which Sonos model are you using?

Just to double check, you don't have the "AllCast" app installed on your HTC One?

Thanks,
Henry
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Akarapol Suppakun

Help & Tips  - 
 
Hi! 
I'm trying to buy doubletwist pro via in-app purchase but it can't be complete (mobile payment) 

Can you help?
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Akarapol Suppakun's profile photoHenry Kwan's profile photo
3 comments
 
Hello +Akarapol Suppakun,

What error are you getting?

Please forward a copy of the SMS screenshot with the error to:

support [at] doubletwist.com

Include "DT Issue 20150801a" as reference.

Thanks,
Henry
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honyo ka

CloudPlayer  - 
 
Thanks for great player. Some Japanese "KANJI" letters are garbled. for example, correct name of track 5 is "夏の情景".
(Google Nexus 6, LMY47Z)
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honyo ka's profile photoHenry Kwan's profile photo
4 comments
 
Hello +honyo ka,

Thanks for the information. I'll update the QA/Dev ticket.

From my testing, it appears that the issue may be what character set is defined in the ID3 tags. On my system, if the character set is set to Shift_JIS or windows-31j, iTunes and Mp3tag can display the foreign characters correctly so CloudPlayer will also display them correctly. But if the character set is to set to EUC-JP, iTunes and Mp3tag is not able to display the correct characters and CloudPlayer isn't able to either.

Thanks,
Henry
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Brent Thedieck

General discussion  - 
 
I need a refund to my Google play balance immediately as I purchased your premium upgrade for the airplay feature and nothing at all is different and there is no option to use any of my airplay devices. No settings have been added and there's no option to revert purchases either
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Henry Kwan's profile photo
 
Hello,

Which upgrade did you purchase?

The AirSync app from the Play Store? The MagicPlay app from the Play Store? Or the doubleTwist Pro upgrade from within our app?

If you purchased the apps from the Play Store, you will need to make sure that the apps have been installed. You can then stream to your Airplay devices.

Here's a help page with more information streaming and some troubleshooting steps.

https://www.doubletwist.com/help/question/how-do-i-stream-to-apple-tv-2nd-or-3rd-generation-other-airplay-devices-from-my-android-device/

Thanks,
Henry
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Ryan Mahoney

doubleTwist Classic Player  - 
 
Switched computers and I'd like to sync my music library (or at least part of it) on my samsung phone. Doubletwist sync pops up perfectly when I plug in my phone but when I click 'Music' it does not allow me to click the check box for 'sync music'. It only allows me to click the checkbox for 'import new music and playlists'.
Anyone know what the problem might be? I tried re-installing DoubleTwist Sync on the desktop and resetting my library database on the phone.
Thanks!
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Monique Farantzos's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Ryan Mahoney,

Here's a 3rd party help page with more information on how to switch back to a lower scaling setting.

http://winsupersite.com/windows-8/hands-windows-81-desktop-display-scaling

Once the "Sync music" checkbox has been enabled, you can switch back to the previous scaling setting.

Thanks,
Henry
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Duncan Say

General discussion  - 
 
I'm a little annoyed because I downloaded double twist then bought air sync to talk to my Mac when I should have just upgraded to Double Twist pro.  Now I have to pay twice to get the same set of features which does not seem fair.
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Duncan Say's profile photoHenry Kwan's profile photo
6 comments
 
Hello +Duncan Say,

Yes, gapless playback is planned. We're going to implement it first on CloudPlayer and once it's been fully tested there, we'll port it to ClassicPlayer.

Thanks,
Henry
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