doubleTwist Music Player: Share ideas, tips, get help
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Austin local here: trying to sync itunes library w/Windows 64 bit, Galaxy S4, and I am Airsyncing and trying to save to an SD card (not internal storage). Doubletwist desktop version is 4.0.4, Android is running 4.4.2. Followed the "Guide to Syncing using doubleTwist Sync (version 4 for Windows 7 & Windows 8)."

Can send debug log if needed. Syncing is 100% failing (0 songs syncing).
1
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I have been attempting to get double twist to work for 3 months now.....I have a macbook pro....double twist pro downloaded to galaxy 5 as well as to the computer....computer finds phone....music from old library is viewable as well as old playlists, how do I get it to update.  Note: I have deleted and reinstalled a dozen times on both items.  When i open double twist on the computer all it does is keep a spinning wheel by playlists, never updates a thing just spins even when I go to import playlists, nothing changes.  And my screen doesn't look like the example screens with info on the upper right side....that is blank.  I can't use any of the choices above on the left side of the screen such as market, podcasts, etc.
1
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I'm on Mac OSX Yosemite 10.10 and no matter what I do, DoubleTwist does not update the metadata when I change it in the iTunes library. I have tried everything (reinstalling both programmes, forcing DoubleTwist to resync, quitting both programmes / quitting them one at a time, etc.) to no avail. It looks like DoubleTwist does not really update/refresh, but it just imports my library once and then it preserves static copies of the imported songs. If I add a song to my library, it is imported on DoubleTwist just fine, but the metadata is never updated after the initial import again. Could you please help me? Thank you.
1
Vittorio Santagostino's profile photoHenry Kwan's profile photo
5 comments
 
Hello,

There are no immediate plans to implement but it's under consideration once other priorities are addressed.

Thanks,
Henry
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Hi!

Recently, I've synced my music library on my PC onto my Android's SD card. I noticed there were some duplicates created in the process, so after the sync was completed I went into the settings on my phone's doubleTwist app and hit the "Reset doubleTwist" option. After my music library was rebuilt, the duplicates had dissapeared. I then noticed that any of my music that I had that I added to my iTunes library from my PC (not the ones that were purchased from iTunes or imported from a CD onto iTunes) had been labelled under "Unknown Artist"/"Unknown album" in the doubleTwist mobile app. After using ES File Explorer, I found that all my music had been sorted into their correct files even though your app reads it as Unknown. Is there a possible fix to this issue?

I'm using a Samsung GalaxyS4, running on KitKat 4.4.2. My issues may be regarding the recent changes to the restrictions Google has on SD card writing, though I've checked your website and my issue wasn't mentioned anywhere I could find.

Thanks,
-Jonah
1
Henry Kwan's profile photoJonah Laramee's profile photo
4 comments
 
Hey +Henry Kwan,

After checking the metadata on my phone, I noticed that some of it hadn't transfered properly from my PC, so I cleared my AMS and re-scanned.

After scanning, I reset the doubleTwist database once again, though this time it wouldn't even register that there was music on my SD card.

After finding this, I went into my phone's SD card files via my PC, then manually deleted the music. I then synced up my phone's internal memory with my PC through a USB sync, and my first problem is no longer existant. 

From this, I'm gathering that there might be either an Android bug, a bug in my SD card somewhere, or a problem in the desktop to SD sync. 

I'm totally fine using my internal memory for now, but I would prefer to be using my SD card. If you are in need of any extra information from me regarding this issue, I am more than willing to give it.

Thanks again,
-Jonah
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Hi!

I'm using a Samsung S6, and when I sync using doubleTwist, all my music syncs properly according to the Windows desktop application. However, I never actually get the music on my phone. Why is this?
1
Kelly Wentworth's profile photoHenry Kwan's profile photo
2 comments
 
Hello,

What operating system are you using? Windows 8?

Are you using USB or AirSync?

If you are using doubleTwist 4.0 ("doubleTwist Sync", available for Windows 7 and Windows 8 only), here is a step by step guide to syncing along with some troubleshoot tips. Please let us know at which step you are encountering problems and what the error message is.

http://www.doubletwist.com/help/question/guide-to-syncing

A detailed description of the issue you are facing is the most valuable information for us - the better we understand the issue the better we’re able to help!

Thanks,
Henry
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Henri Lenoz

Help & Tips  - 
 
Hello ! I installed doubletwist earlier on my HTC One M7, everything seemed great but now I have a problem. On my Mac, with the app Doubletwist, it seems that the aif file doesn't have any problem to be read.
But on my phone it just doesn't work, I can see the artwork, the duration of the song, but nothing happens when I click on play.
1
Henri Lenoz's profile photoHenry Kwan's profile photo
2 comments
 
Hello,

At this time, our Android app doesn't support AIFF as a file format as it use the standard Android playback libraries.

The standard list of Android file formats supported is listed here:

http://developer.android.com/guide/appendix/media-formats.html

We are working to add custom libraries to support additional formats in a future update.

Thanks,
Henry
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I just bought AirSync, but I do not manage to connect my osx with my android. I don't have a wifi router (as I am travelling).

how can i connect my osx and my android through wifi?

I tried creating an access point from my osx (wifi -> "create network") but my android does not see the wifi (according to http://apple.stackexchange.com/questions/71098/cant-see-macbook-wifi-access-point-on-android-smartphone/74891  "android does not support adhoc networking (only infrastructure), which is what osx is broadcasting").
I tried the option to share internet connection from osx (even if I don't have one), from whatever (bluetooth-pan; my AirBook does not have ethernet) to wifi, but my android still does not see the wifi (maybe this trick didn't work because i don't have a bluetooth-pan connection).
I tried the option to tether my android internet connection, and connect my osx to the android wifi, but AirSync on my android tells that android wifi is off and it does not work.

so, how can I use AirSync to synchronize with my osx, without using a wifi router?
1
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Angela Muir

Help & Tips  - 
 
I just got a new HTC One M7 and all my playlists wont sync from iTunes. Please help!
1
Henry Kwan's profile photo
 
Hello,

What operating system are you using? Windows 8?

Are you using USB or AirSync?

If you are using doubleTwist 4.0 ("doubleTwist Sync", available for Windows 7 and Windows 8 only), here is a step by step guide to syncing along with some troubleshoot tips. Please let us know at which step you are encountering problems and what the error message is.

http://www.doubletwist.com/help/question/guide-to-syncing

A detailed description of the issue you are facing is the most valuable information for us - the better we understand the issue the better we’re able to help!

Thanks,
Henry
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Made a playlist in WMP, but when I try to drag the .m3u file to the Doubletwist window, it says Only Music, Video, Photo files supported. What am I doing wrong?
1
Henry Kwan's profile photo
 
Hello,

Playlists created in WMP should be automatically imported into our application so it appears on the list of playlists to be synced.

If it isn't appearing after a few minutes, please try restarting our sync application. This will force a library refresh/import from WMP.

Thanks,
Henry
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I've bought doubleTwist with the AirPlay addon, but I have trouble making it work with Kodi. Basically my Kodi installation receives audio from my computer via AirPlay without any issues. But when I try it in doubleTwist, the device name is shown, but when I turn sharing “on”, it reverts to off in 1-2 seconds. Kodi receives something, since its screensaver goes off, but doesn't start playing.

Any help is appreciated. 
1
Henry Kwan's profile photo
 
Hello,

Thanks for the report. We've had some reports of issues with Airplay and XMBC/Kodi. This may be to Kodi's incomplete Airplay emulation.

Please reproduce this issue and send us logs from your device by following these steps.

1. Try to stream to your Kodi box.
2. Then immediately go into doubleTwist Settings.
3. Scroll down to select "Send Log Files" and tap "Continue".
4. Enter "DT Issue 20150417a" in the description text and tap "Send Logs" to email the logs to us.

Thanks,
Henry
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Gregory Martin

General discussion  - 
 
Hi I have just bought the Pro edition for Android. I love it and the syncing with my MAC. BUT. Is there a way (as you can in iTunes) of just randomly playing through your songs without creating a pre-planned playlist?
1
Gregory Martin's profile photo
 
Forget that, all is good. Its in the play screen (didn't notice it!) Thanks.
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

nate effa

General discussion  - 
 
i am new to this how do you mount phone to app if its a samsung 5s
1
nate effa's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

If you are trying to sync to a SD card, you can also take the SD card out and use a USB card reader to sync.

Thanks,
Henry
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Nicolas Simmers

General discussion  - 
 
Hi, I have previously downloaded the pro version of doubletwist with airsync on a samsung glaxy s3 but since switching phones (to a lg g3) I don't have the pro things anymore. Is there someway that i can get in on my new phone? I really like the app and have used it for years

Nicolas Simmers
1
Robert Ahlers's profile photoHenry Kwan's profile photo
4 comments
 
Hello +Nicolas Simmers,

The doubleTwist upgrade was purchased from within our application so it's known as an "in-app purchase" upgrade. There is no additional app or software that needs to be downloaded.

Because of limitations in the Google Play Store infrastructure, the Google Play Store does not know about "in-app purchase" upgrades and vice versa. The Google Play Store purchase history only lists app purchases and not "in-app purchases". To review your order history for "in-app purchases", please view your Google Wallet's transaction log.

https://wallet.google.com/manage/#transactions:

If you ever need to reinstall, you can install the free doubleTwist Player from the Google Play Store (not the AirSync app) and it will authenticate with our servers. Make sure that you are using the same account on your device as the one used to purchase. Once the authentication succeeds, the upgrade will automatically unlock.

http://www.doubletwist.com/help/question/how-do-i-reinstall-music-lover-podcasts-or-doubletwist-pro-without-being-charged-again/

Thanks,
Henry
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Robert Ahlers

General discussion  - 
 
i have 26,000 songs and it says it failes every song...any ideas
1
Henry Kwan's profile photo
 
Hello,

What operating system are you using? Windows 8?

Are you using USB or AirSync?

What device are you syncing to? What version of Android? Are you syncing to internal storage or SD card?

What is the exact error message? You can click on the sync summary to get more details on the error.

If you are using doubleTwist 4.0 ("doubleTwist Sync", available for Windows 7 and Windows 8 only), here is a step by step guide to syncing along with some troubleshoot tips. Please let us know at which step you are encountering problems and what the error message is.

http://www.doubletwist.com/help/question/guide-to-syncing

A detailed description of the issue you are facing is the most valuable information for us - the better we understand the issue the better we’re able to help!

Thanks,
Henry
Add a comment...

Cameron Rose

General discussion  - 
 
Hi I'm hoping someone can help me with my music problem. I recently bought a Samsung galaxy s6 and installed doubletwist on both my phone and computer and even upgraded to sync. My phone has no problems communicating with double twist on my computer however I cannot get doubletwist to retrieve any of my music files off iTunes because doubletwist tells me they are DRM protected. I thought that double twist automatically converted any iTunes files to mp3. Now im totally stuck....any help?
2
Henry Kwan's profile photo
 
Hello,

Our app can convert formats that aren't protected but prior to 2009, songs that were purchased from the iTunes Store were protected by Digital Rights Management (DRM), which limits playback to "authorized" devices such as Apple iPods and iPhones. The iTunes Store has since converted to a DRM-free model and you can upgrade previously purchased songs to be non-DRM using a subscription to iTunes Match ($24.99/year). These upgraded songs can then be played on anything which supports the M4A format like Android devices.

Here's Apple's page on iTunes Match.

http://www.apple.com/itunes/itunes-match/

Here is a 3rd party web page with more information on how to use iTunes Match.

http://www.wired.com/2014/03/kill-itunes-drm/

Thanks,
Henry
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WESandTER

General discussion  - 
 
Hi, I installed doubletwist for windows 8 and im using a galaxy s6 and it hangs on planning sync.
1
Henry Kwan's profile photoWESandTER's profile photo
2 comments
 
There is no longer a issue, it was by usb and i think by unticking auto sync it has fixed itself.
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mark muller

General discussion  - 
 
I installed doubletwist with magicplay feature on a Galaxy S6 edge. All my music transfered perfectly but am having magicplay volume issues with my airplay device. The first song will be at very low volume and the next song, and those after, will be at high volume with lots of distortion. It shows that I am adjusting magicplay volume on my device, but actual volume stays the same (super loud). Any thoughts?
1
Henry Kwan's profile photomark muller's profile photo
2 comments
 
I am using a Rocki as an airtunes receiver. The sound and distortion problems are gone, probably was a home WiFi issue, but I still cannot adjust the volume from my phone. It shows that I am but the level stays the same.
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John Michael Weisberg

General discussion  - 
 
I have Doubletwist for Mac and an Android phone(S5). I've really enjoyed using doubletwist however, every time I try to load up the app on my Mac, I get an "Error message" and the application immediately shuts down. Is there a way to fix this?

I've tried uninstalling the application and the error messages keep popping up! Thanks in advance for the help!
1
Joey Chan's profile photoHenry Kwan's profile photo
2 comments
 
Hello +John Michael Weisberg and +Joey Chan,

I'm sorry that you're encountering problems with our application on your Mac.

Please try deleting the doubleTwist "Libraries" folder from within the doubleTwist folder.

Here's a help page with screenshots:

http://www.doubletwist.com/help/question/how-to-reset-doubletwist-for-mac-osx/

If you aren't able to pair your Android device with your Mac, please try these AirSync troubleshooting steps.

http://www.doubletwist.com/help/question/airsync-troubleshooting/

Step #3 (disable, enable AirSync) resolves the issue for many users.

Rebooting all of the devices in the network (including the wireless router) has also been successful for users. Other users have also reported a full reset of doubleTwist Music Player has worked for them.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-44-kitkat-with-sd-card/

Are you able to ping your device from your computer?

http://www.doubletwist.com/help/question/airsync-troubleshooting/#6

Thanks,
Henry
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I have purchased double twist with AirSync and can not seem to get my playlists to copy over from itunes. I have verified that the playlist files are on my phone by checking in google music player, everything looks good there! Also I have tried using the reset doubletwist feature in the settings column of the app, with no luck. Can someone help please?
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problems with playlists.

What device are you using? What version of Android?

Are you syncing to internal storage or the SD card?

To verify, the .m3u playlists are present in the Music folder and they are visible and usable in Google Play Music? But they do not appear in our app even after a library reset?

https://www.doubletwist.com/help/question/how-to-restore-missing-playlists/

https://www.doubletwist.com/help/question/how-to-restore-missing-playlists-on-android-44-and-sd-cards/

If this is the case, please try one more reset and then send us logs files from your device.

1. Verify log files aren't appearing even though the .m3u playlist files are present and the library database was reset.
2. Go into doubleTwist Settings.
3. Scroll down to select "Send Log Files" and tap "Continue".
4. Enter "DT Issue 20150417b" in the description text and tap "Send Logs" to email the logs to us.

Thanks,
Henry
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Grelynn Bradley

Help & Tips  - 
 
I just bought AirSync and it's not seeing my device.
2
Grelynn Bradley's profile photoHenry Kwan's profile photo
5 comments
 
Hello,

I'm sorry that you're experiencing problems pairing your device.

Most of the time it "just works" but occasionally because of networking problems, the computer and device might not be communicating properly.

https://www.doubletwist.com/help/question/guide-to-doubletwist-sync/#B

Step #3 (disable, enable AirSync) resolves the issue for many users.

Rebooting all of the devices in the network (including the wireless router) has also been successful for users. Other users have also reported a full reset of doubleTwist Music Player has worked for them.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android/

Thanks,
Henry
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