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Monique Farantzos
owner

doubleTwist Classic Player  - 
 
Twisters, today we released the new doubleTwist Classic alpha! The app was completely rebuilt from the ground up: delicious material design UI, lossless support, more powerful EQ and fixes the SD card sync issue experienced by some users on Marshmallow. IMPORTANT: This alpha does NOT include podcasts, UPnP/DLNA & AirPlay video, which will be added in the coming months. If you're using any of the missing features, do NOT upgrade to this release.

Use this link to opt into the alpha: https://play.google.com/apps/testing/com.doubleTwist.androidPlayer
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Nathan “Rajine” Medina's profile photoMonique Farantzos's profile photo
2 comments
 
+Nathan Medina​​ As I mentioned on my post, podcasts is one of the missing features that we're planning to add in the coming months. It's a big project because we're revamping the podcast infrastructure, which will make podcasts better and more robust.
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Very annoyingly my phone updated to Marshmallow and therefore double twist classic (which I paid for) stopped working. As a musician I have a large amount of music on an SD card and therefore I was very disappointed to read that the classic player currently does not work with the SD card. I therefore switched to the Cloud Player as this was the only alternative, and the MOST annoying thing is that it doesn't allow player controls on the lock screen, so the app is useless for me as I use it mostly when I am driving, walking and at the gym. I am not blocking notifications, I do not get the same controls as the classic player! I can not easily swipe songs as I used to with the classic player or play and pause. I am very very unhappy.
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Monique Farantzos's profile photoNeil Spencer Bruce (Brucie)'s profile photo
2 comments
 
Hi there thank you for that. Yes I do see the small control, I was expecting it to be the same as the classic player where you can swipe the screen to change songs. Will his feature be implemented? Will the classic be fixed so that it can see the sd card?? This is a bit frustrating as I have so much music
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Tim Shorten

General discussion  - 
 
My doubletwist interface is saying "connected to computer - please eject the device in windows or Mac OS before disconnecting the USB cable" but it's not conected to a computer and i can't play any music. I have been using DT for 6 months+ and never had this problem. Please help! I need it to be functioning for a party this weekend.
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Henry Kwan's profile photo
 
Hello +Tim Shorten,

I'm sorry that you having problems with our app.

Please try a library reset.

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

We are also in the process of updating the ClassicPlayer app to fully support the Android 6.0 (Marshmallow). We are also adding brand new features like material design UI, a new playback engine to include lossless support, and a more powerful EQ. The first alpha version with support for the Marshmallow SD card is now available.

IMPORTANT: This alpha does NOT include podcasts, UPnP/DLNA & AirPlay video, which will be added in the coming months. If you're using any of the missing features, do NOT upgrade to this release.

Use this link to opt into the alpha (Google login required): https://play.google.com/apps/testing/com.doubleTwist.androidPlayer

Thanks,
Henry
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Andreas Tacke

Help & Tips  - 
 
Hi there,
I purchased the pro version to be able to stream to my AirPlay devices. Unfortunately only one device is showing up in the list even though all devices are listed in ZeroConf Browser.
I am using a Samsung Galaxy S7.
When I disable the device in the list it picks one of the remaining devices.
Any idea how to fix this? I already tried rebooting the phone to no avail.

Thanks in advance
Andy
1
Andreas Tacke's profile photoHenry Kwan's profile photo
8 comments
 
Hello +Andreas Tacke,

Thanks for the log files. I do see some odd entries so I will ask the QA/Dev team to investigate further.

Thanks,
Henry

---
FB102298
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Dale Lacey

General discussion  - 
 
Have just installed DoubleTwist (4.0.4.19779 (beta)). Connected Samsung Galaxy Note 7 by USB. Phone is recognised and DoubleTwist screen appears. When I click "Sync Music", "Sync Videos", or "Sync Photos", nothing happens (the checkbox remains empty). Any ideas?
1
Dale Lacey's profile photo
7 comments
 
Hi. Just a quick follow-up. I did a USB sync between my laptop and my phone and, after some considerable time, it told me that the sync of several thousand files was complete. However, DoubleTwist on my phone tells me there are no files. Also, although I've specified I want the files on my SD card, it displays the one song that came on the phone's hard drive. I've checked the SD card and can find no trace of DoubleTwist there. I think it's official --- I give up. Thanks for your help, but...
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Charles Reny

doubleTwist Classic Player  - 
 
Double twist sync freezing at the end of the process...still after 2 hours...how can i fix that^
1
Henry Kwan's profile photoCharles Reny's profile photo
3 comments
 
Hello Henry Kwan,

Thanks for the answer. I<ll awaith more result from you. Charles
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I'm trying to change the storage from my device (galaxy s5) to my sd card and the option is visible in settings but is dark gray and won't allow me to click on it. Did I do something wrong?
1
Henry Kwan's profile photoMonique Farantzos's profile photo
3 comments
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Joseph Heilner

Help & Tips  - 
 
Please help. Issue: DT is NOT recognizing any of my Playlists after reset. I have a Galaxy S5 with a about 60GB of music on the external card, and understand after KitKat the Music folder on my device houses the playlists. I have confirmed all my playlists are in the Music folder in my device. I have tried rebooting my phone, 3 times resetting DT. I don't know what else to try to get DT to recognize my playlists.
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Joseph Heilner's profile photoHenry Kwan's profile photo
3 comments
 
Hello +Joseph Heilner,

Thanks for the update.

We're also in the process of updating ClassicPlayer with code from CloudPlayer.

A preview version of the ClassicPlayer update will be available within the next few days. If you want early access to this beta version, please join our Google+ beta community as we will be posting a link to download the APK there.

https://plus.google.com/communities/114410062688956839568

Thanks,
Henry
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Ian Johnston

Help & Tips  - 
 
Help. Installed Doubletwist and AirSync on a Moto G3 running Android 6.0
Had to migrate data (using SD formatted as internal) to sync everything and now Android is broken.
Using the notification bar to show Quick Settings is no longer possible. Single swipe to bring up notifications - second swipe does nothing.
Home button doesn't work when in any app.
Mail (google) no longer syncing on any account.(this is a disaster for me - I use for work a lot)
Any suggestions?
1
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Dirk Bromberg

CloudPlayer  - 
 
Is it possible to create a Playlist from one drive hosted music and enable offline option only for the songs in that list? 
1
Monique Farantzos's profile photo
 
+Dirk Bromberg Not sure I understand your question correctly, but you can create a playlist with cloud songs from OneDrive, then tap on the 3-dot menu next to the playlist and select the "Keep Offline" option.
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Rich Denninger

CloudPlayer  - 
 
I'm trying out cloud player and it's not syncing all my songs in my last folder... any advice? I tried signing out and resetting libraries but only imports 6 songs in my 3rd folder.
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Monique Farantzos's profile photoRich Denninger's profile photo
6 comments
 
GOOD NEWS! I tried a couple other methods and when I downloaded the files into my phone they weren't authorized to play either. So, I just deleted/re-added all the songs into Google Drive.. AND NOW THEY CAN SYNC AND PLAY. JUST BOUGHT YOUR APP . .THANKS FOR THE AWESOME SUPPORT!
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Andrew Marschilok

doubleTwist Classic Player  - 
 
I have DoubleTwist v2.6.5 installed on my Samsung Galaxy S5, and v4.0.4.19778 (beta) on my Win 7 machine.

The desktop software won't recognize that I have a 64GB memory card installed, and the Storage settings in the phone are greyed out, so I can't sync anything to my memory card. I've checked, and the memory card is mounted in the phone, and Windows recognizes that the card is there. Any ideas?
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Monique Farantzos's profile photo
 
+Andrew Marschilok If you're not a podcast user, update to the new alpha, which fixes the SD card issue, features a material design UI and has a ton of other improvements: https://play.google.com/apps/testing/com.doubleTwist.androidPlayer
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Adam Moskowitz

Ideas & Improvements  - 
 
Love this app because i can sync to apple tv pretty seamlessly.
I was wondering if any of the following tweeks are available.
1. The ability to sort music by the folder that it is in as opposed to album. Rocket player has this ability in their base app if you want to see the code. the current sort sucks if your meta tags, like mine are old and not that consistent.
2. For some reason AirSync is solely attached to doubletwist as i bought it from you and thus cant sync my youtube or pandora.

I hope there is a rectification for both these issues please let me know

ADAM
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Henry Kwan's profile photoAdam Moskowitz's profile photo
2 comments
 
Henry,

Thanks for the quick reply and I bought this app for one reason and that is the stream on apple tv, do you know if I go out and buy the stand alone version on the play store if it will also have the same restrictions or can i do the you tube and pandora stuff?

Thank Again,

Yours Truly,

ADAM
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Ellen Samiec

General discussion  - 
 
I have a Samsung note 4 and my laptop is on windows 10. I just installed doubletwist. It took a long time to load my music library which is not that big. I was not given the option to select the songs I wanted to sync. When it was finally ready to sync, the error message after syncing the first song was about not being able to sync files protected by DRM. I clicked ok to continue. It continued to sync, but in the end only one song was imported and the rest failed to sync. No reason given. Is there a way to sync specific music files? or what do I need to sync my library?
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Henry Kwan's profile photo
 
Hello +Ellen Samiec,

What version of Android are you using on your Note 4? Are you syncing to internal storage or the SD card?

Where is your iTunes library located? Is it in your Music folder or a non-standard location?

Our application uses the XML file to import information from iTunes so please check that your iTunes is updating the XML file.

https://www.doubletwist.com/help/question/doubletwist-is-not-importing-information-from-itunes-correctly/

Also, here is a step by step guide to syncing along with some troubleshooting tips.

http://www.doubletwist.com/help/question/guide-to-syncing

If after trying the troubleshooting steps, you are still seeing these sync problems, please send us a debug package from your PC immediately after encountering the errors.

You can do this by holding down SHIFT while right-clicking on the doubleTwist icon in the System Tray and selecting "Send log files…".

Here's a short help page on how to send the debug package.

http://www.doubletwist.com/help/question/doubletwist-sync-debug-mode/#E

Please include this G+ URL in the "Additional Information" section for reference.

https://plus.google.com/u/0/104224369799426234077/posts/cMowKHKZ3g5?cfem=1

Thanks,
Henry
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Kaylin Dent

Help & Tips  - 
 
I have a Samsung Galaxy S5 currently, which means I have Kernel (updated on June 18) installed on my device.

Every time I go to the doubletwist app on my computer my device will not show up. When I right click on devices and attempt to add it it says my IP address cannot be reached. I am extremely frustrated and I am tired of doubletwist not allowing me to download my music on my Mac.

Please give me any help possible

Thank you!
1
Henry Kwan's profile photo
 
Hello +Kaylin Dent,

I'm sorry that you're experiencing problems pairing your GS5 with your Mac.

What type of wireless network are you using? Is it a home network or a corporate/university network?

As AirSync uses WiFi, you will want to ensure that your Android device has a strong and stable connection to your wireless router. The best results will be obtained if your Android device is connected to your wireless router with a "Signal strength" of "Excellent" or "Very Good" and a "Link speed" of at least 50Mbps.

If possible, use a tool like WiFi Analyzer (https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer&hl=en) to view the wireless signals in your area. This will allow you to see sources of interference so you can set your wireless network to utilize the least used bands and channels (e.g. 5Ghz band and channels 136+140 when 2.4Ghz is crowded and channels below 100 are used by other 5Ghz devices).

Please try these AirSync troubleshooting steps.

http://www.doubletwist.com/help/question/airsync-troubleshooting/

Step #3 (disable, enable AirSync) resolves the issue for many users.

Rebooting all of the devices in the network (including the wireless router) has also been successful for some users.

Also, Android 6.0 (Marshmallow) has introduced a new SD card support method. Unfortunately this new method is incompatible with apps like ClassicPlayer that used an older API to access the SD card.

We are in the process of updating the ClassicPlayer app to fully support the Android 6.0 (Marshmallow) SD card. We are also adding brand new features like material design UI, a new playback engine to include lossless support, and a more powerful EQ. The first alpha version with support for the Marshmallow SD card is now available.

IMPORTANT: This alpha does NOT include podcasts, UPnP/DLNA & AirPlay video, which will be added in the coming months. If you're using any of the missing features, do NOT upgrade to this release.

Use this link to opt into the alpha (Google login required): https://play.google.com/apps/testing/com.doubleTwist.androidPlayer

Thanks,
Henry
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Matthew Howell

CloudPlayer  - 
 
First, thanks for CloudPlayer. It's far and away the best solution for my needs. I have a specific question about the expected behavior of Shared folders within OneDrive.

OneDrive can share folders between accounts and offers an option to do this using the "Add to my OneDrive" button (detailed here: https://support.office.com/en-us/article/Add-and-sync-shared-folders-to-OneDrive-8a63cd47-1526-4cd8-bd09-ee3f9bfc1504 )

After using this feature, that shared folder will now be displayed in OneDrive's root folder.

So, if AccountA shares a folder Foo with AccountB, AccountB can click this button and the Foo folder is now "present" at the root of AccountB's OneDrive. Hope that makes sense.

The issue (I think) is that OneDrive's API treats this not as a file copy, but as some kind of cloud-symlink-thing called a remoteItem. Detailed here: https://dev.onedrive.com/misc/working-with-links.htm#enumerate-the-contents-of-a-shared-folder

The CloudPlayer app (or backend or whatever) would need to follow that remoteItem in order to traverse and scan that shared folder. The silver lining here is that shared folders only show up in the root of the OneDrive account, so there's no nested shared folders, so maybe it's not impossible?

So, my question is two parts:
1) Should this work today? Can CloudPlayer follow remoteItem folders on OneDrive?
2) If not, could this feature possibly be added to CloudPlayer

Thanks so much!
- Matthew
1
Henry Kwan's profile photoMatthew Howell's profile photo
2 comments
 
Ok, good to know.

It is currently either (1) not working for me or (2) working so slowly (on a large shared folder) that it looks like it's not working. I'll give it some time (OneDrive can be slow with large folders) and check back, but good to know that it's supported.

Really impressed. Please thank the QA/Dev team for me, your product makes my family's life just a little bit better!

Thanks so much!
Matthew
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iXclusive Ced

Help & Tips  - 
 
hey in love with the airplay recorder for a while now... i purchase a key for windows back in may 2015 but now i have a Mac...is it possible to get a key converted to mac or do i have to purchase a new key ???
1
Monique Farantzos's profile photoiXclusive Ced's profile photo
2 comments
 
ohok...its find...app is worth the money !!!
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Erik Read

CloudPlayer  - 
 
New to Android. Used CloudBeats Pro on my iPhone and CloudPlayer Premium looked like a decent substitute. It has given me nothing but trouble TBH. First, I have about 65,000 songs on OneDrive. After I installed CloudPlayer it got to about 12000 and stopped. Couldn't get it to sync anymore. Reinstalled it and it got to about 20,000 before it was done. Also, even when it wasn't importing it was a HUGE battery hog. Needless to say I am very disappointed.
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Jareb Coupe's profile photoHemine Sanghani's profile photo
7 comments
 
Definitely need an update to fix large libraries. Slowness and not updating are the issues I have. 
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So with the latest update CloudPlayer has been very laggy for me. It freezes whenever I try and favorite a couple of songs at a time. Also, if I download a whole album (or set a whole playlist to download songs for local play), it doesn't tag each individual song as 'keep offline.' It would be nice if it could be clearer about what songs I have on my phone.

Finally I have all the songs from my old phone, also downloaded with CloudPlayer, but if I move them to the same file folder they don't line up with other songs I've already downloaded. I'm having to redo my offline collection, which is taking a while.

All that said, I do love this program, and thanks for making it guys.
1
Victoria Jaskiernia's profile photoHenry Kwan's profile photo
3 comments
 
Hello +Victoria Jaskiernia,

Thanks for the feedback on storing offline items. Currently only the item that is set for offline caching is marked as such. Individual songs aren't tagged but we've had some requests for this UI change so we're looking into ways to improve the display for cached items.

As for moving offline files from one device to another device, this won't work as CloudPlayer keeps track of offline items in it's internal database. There's no way of telling the app that you've copied items from another device.

Thanks,
Henry
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