doubleTwist Music Player: Share ideas, tips, get help
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Jeff Wanner

Help & Tips  - 
 
So doubletwist had been working well and syncing all my files no problem but this morning when I stopped it from syncing on my way to work it had problem disconnecting from my PC and when I went to play music, the app wouldn't load. Now everytime I start doubletwist, it immediately closes. I've tried cleaning cache and resetting my phone but nothing...

PC OS: Windows 8.1
Phone: Verizon Samsung Galaxy S6 Edge
Phone OS: Android 5.0.2
1
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David Weatherall

Help & Tips  - 
 
Hi, I've currently got the following set-up:
Synology NAS
Handful of Apple Airports connected to stereos
Android Phone
Android tablet
What I'm after is something to cast sound from my tablet to an airport / airports that I can use whether I'm listening to songs from my NAS, watching a video on youtube etc. I was looking at AirSync but wasn't sure if it does all this or just allows you to cast media that is on the tablet/phone rather than the NAS or being streamed.

Apologies for the lengthy question but can doubletwist do all of this? Ideally I won't want to be switching apps every time I want to do something slightly different...
1
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mike yaworski

Ideas & Improvements  - 
 
Whenever I load the app, Shuffle is default set to OFF. Every time, I have to put it on. Is there any way to have it stay ON by default?
1
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Tommy Kim

Help & Tips  - 
 
Was wondering if you can change language? Currently located in korea but english is preferred. Thanks
1
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Roderick Brown

Help & Tips  - 
 
Is there anyway to get a refund for buying the pro package? I asked my friend if there was a way to stream my music and he bought it but I don't want it and want to know if I can get my money back?
1
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Sergio Mejia

Ideas & Improvements  - 
 
Make it sync with Zune playlists 
Also, i need to close it and reopen it again so it can load the library again, otherwise it will tell me that there's no music in my PC
1
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Chris Bautista

General discussion  - 
 
So I've run into an issue where doubletwist sees my albums on my SD card but when I select an album to play it's empty. The same thing happens when I select artists no albums show up I'm that artists folder. 
1
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Adriel Olvera

Help & Tips  - 
 
So I love this app, but one thing that bugs me that I can not find how to solve is the fact that if I choose to play in shuffle it does not retain that setting, so if I close the app the setting of shuffle had gone back to being off. Any help would be greatly appreciated. Thank you. 
1
Henry Kwan's profile photoAdriel Olvera's profile photo
4 comments
 
Alright thank you for your help. 
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Andrea Clavijo

General discussion  - 
 
I installed doubletwist and have synched music to my Samsung Galaxy S5 but none of the music shows up in my music player for me to play. I do see it on my SD card, however.  Help?
1
Henry Kwan's profile photoAndrea Clavijo's profile photo
2 comments
 
Windows 7, USB.  I just reset the library and now everything shows in Doubletwist!  THANK YOU!
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Susanne Hering

Help & Tips  - 
 
Is it possible to use doubletwist for ITunes Libraries bigger than 250 GB?
1
Henry Kwan's profile photoSusanne Hering's profile photo
2 comments
 
Its Windows 8, yes. Yes it stucks by Loading your library for hours😢
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Jimmy Russel

Help & Tips  - 
 
Hello, I'm having three different problems with doubleTwist currently.

1.) I have three different "albums" for one group of songs. I downloaded the soundtrack for a TV show I like, Ping Pong the Animation. This soundtrack has three different album arts, and three different artists. On the album name in iTunes, I disregard this and write them all as "Ping Pong the Animation". On my iPod (which has been demoted to an alarm clock since the lock switch broke), when I go under albums, all three of these "albums" are in the same place, under Pong Pong the Animation. On doubleTwist however, if I go to the "Albums" menu, all three are treated separately, so there's an album of one song, a second album of just one song, and a third album of five songs. I would like all of these albums to be merged into one album, similar to iTunes. Also, when I search "Ping Pong" under "Songs" menu, they don't show up, probably because "Ping Pong" isn't in any of the song names, but that shouldn't matter, I don't think. It's part of the song info, and I'd prefer it to show if possible.

2.) I'd like to disable the feature that switches to next song when I swipe on the lock screen. It was a nice gesture, but I'd prefer to just press the arrow button and I don't need it switching songs in my pocket.

3.) This problem is harder to explain. Some songs which aren't on my iTunes application are still being transferred to doubleTwist. For example, I once downloaded an iTunes rip of Maroon 5 songs a good many years ago, and these songs are not on my iTunes library. They are still on my F drive (internal HDD), which is the same HDD that my song library for iTunes is, but not the same folder. Despite this, doubleTwist keeps bringing them to my phone. I could always just delete the songs since I don't listen to them anymore (and stealing is totally wrong and i learned my lesson), but I'm curious why it's pulling from a different folder when I asked doubleTwist to sync my iTunes playlists, not every song on my F drive. The songs themselves are .m4a.

Thanks for your help! I'm really liking doubleTwist.
1
Jimmy Russel's profile photo
7 comments
 
Actually that album doesn't include the songs from the opening and ending theme, which has the different artists I was referring to
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

B

Help & Tips  - 
 
I'm attempting to download 9000+ songs from I Tunes on my PC to my Samsung Note 4. I have a high speed 64 GB micro SD card in the phone. How long should it take to Air Sync totally? After 12-24 hours of downloading, the operation stops and advises me Sync is cancelling.  Can I use USB transferring with these devices and if so, would it be any faster?   TY!
1
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Neena Roderick

General discussion  - 
 
Hello,  how do I transfer my account to a new phone (S4 to an S5)?
1
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ben sharvy

Help & Tips  - 
 
I can't get this to work at all. I connect my old HTC One, launch doubleTwist, and try to follow the directions for mounting my phone on my Mac. The directions in doubletwist are just wrong. When "USB Connected" appears on my phone, there is never any option to tap a "Mount" button. The directions are just flat wrong, and I've now spent an hour trying to get this useless thing to work.
1
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Colleen Nicholson

General discussion  - 
 
Hi
I spent a couple hour of my previous weekend downloading this aop and trying to make it work
Went through every suggestion I could find..
Very frustrated. Have given up. Wasted my time and $.
1
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Chris Bautista

Help & Tips  - 
 
I'm running into an issue where when I'm on the albums tab everything shows up but as soon as I select an album the folder is empty. Also happens when I'm on the artists tab, it shows the artists but as soon as I select an artist the folder is empty. 
1
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Sergio Mejia

Help & Tips  - 
 
I just installed this app to sync my OnePlus but some times it tells me that there are no music in my system and some others, when it does find the music, it wont sync at all.  Any ideas?
1
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Eric Bonse

Help & Tips  - 
 
Hello,
how can I change my Google account in the Android app? I want to buy the pro version, but I'm loged in with the wrong account...
1
Henry Kwan's profile photoEric Bonse's profile photo
2 comments
 
Problem already solved, I had two accounts, now both are linked to my telecom provider

Thanks,
Eric
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Jason Lin

General discussion  - 
 
For some reason it won't let me play music that's in my Playlist 
1
Henry Kwan's profile photo
 
Hello,

What happens when you try to play? Is the artwork appearing and the elapsed time counter not advancing?

Or are you getting an error?

Does a library reset help?

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

What device are you using? Did you recently upgrade to a new version of Android on the device?

Did you use our PC sync software to transfer the songs and playlist?

Thanks,
Henry
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Alan French

Help & Tips  - 
 
For some unknown reason, doubleTwist has started behaving strangely.  Most frustratingly, it will not download full albums from iTunes (Mac OSX 10.9.5).  1 song might download, 6 songs on another, etc.  How do I fix this?
1
Alan French's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

That's odd. If something on the playlist didn't get transferred, an error should have been generated.

If you are able to reproduce this problem, please send us a debug package from your Mac. To do this, please hold down SHIFT and open the application. A new menu, Debug, should now appear next to the Help menu.

Wait one minute for the startup scan to complete. Perform the sync and verify the songs didn't get transferred but no errors were generated.

Then select "Send Log to doubleTwist..." from the Debug menu and please include your email and the URL of this G+ topic in the "Additional Information:" field.

https://plus.google.com/u/0/103154426220769220085/posts/72Vmw7XT2nV?cfem=1

Thanks,
Henry
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