doubleTwist Music Player: Share ideas, tips, get help
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Ray Eversole

General discussion  - 
 
Hello everyone, I have a question. I recently got the new version of the doubletwist client for windows and I can't seem to find an actual music player anymore. Did they remove it? And if so, wonder why? Thanks. :)
1
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Samuel Bailey

Help & Tips  - 
 
I have a Galaxy S5 running Android 4.4.4.  I was using DoubleTwist for managing my music but recently my music collection outgrew the internal storage.  I bought a 32GB SD card, deleted all my music from the phone, uninstalled DoubleTwist and deleted all DoubleTwist folders and settings remaining on the phone.  I then reinstalled DoubleTwist, set it to use the SD card, and synced.  All my music copied over to the SD card, everything synced up like normal, all was good.  The next time I synced, however, the DoubleTwist playlist on my phone suddenly had duplicates of every song I've bought through iTunes.  Songs that I've bought hard copy CDs for did not have a similar issue.  Further sync attempts didn't clear up the issue, and resetting the DoubleTwist library just removed the metadata from everything.
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing a problem syncing.

Are you getting any errors during the sync? Are you using USB or AirSync?

What version of Windows are you using? Windows 8?

Also, what do you mean that a library reset removes the metadata? What is shown in the library database after a reset on the device?

Can you try resetting the database once more?

Thanks,
Henry
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Walt Wheeler

Help & Tips  - 
 
The player will not play. I have uninstalled and reinstalled the app but still will not play. 
1
Henry Kwan's profile photo
 
Hello,

What device are you using? What version of Android?

What happens when you try to play something? Are you getting an error?

Does the artwork appear but the elapsed time counter not advance?

Have you tried a library reset?

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

If that doesn't work, please try a full reset of doubleTwist.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-44-kitkat-with-sd-card/

Thanks,
Henry
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Jesper Ong

Help & Tips  - 
 
Hi, I've recently upgraded to the premium version on my Galaxy note 4. Reason being the EQ resets/deactivates after every track, and I thought this was a limitation of the free version.

Apparently the problem still persists on the upgraded premium version. The only way to get the EQ to activate again is to go into the EQ settings again.

Please do help thanks,

Jesper 
1
Jesper Ong's profile photoHenry Kwan's profile photo
2 comments
 
Hello,

I'm sorry that you're experiencing problems with the EQ on your device.

Please reproduce these problems on your device and then send us a log by following these steps.

1. Reproduce the issues.
2. Then immediately go into doubleTwist Settings.
3. Scroll down to select "Send Log Files" and tap "Continue".
4. Enter "DT Issue 20150504b" in the description text and tap "Send Logs" to email the logs to us.

Thanks,
Henry
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Monique Farantzos
owner

General discussion  - 
 
Twisters,

We are working on a new music player app that's currently in private beta. If you are interested in trying it out, join our private beta community at https://plus.google.com/communities/114410062688956839568 and fill out this survey: http://goo.gl/forms/JilIlfzOc0
1
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Giahung La

Help & Tips  - 
 
Doubletwist player is missing songs on my phone even though the app on my computer shows everything was synced successfully. I'm using both the latest versions on my computer and phone. I'm getting fed up with this from doubletwist.
2
Henry Kwan's profile photoGiahung La's profile photo
7 comments
 
Hi Henry,


I tried to use the sd scanner app as you suggested but it didn't help. I also noticed the directory location was sdcard/doubletwist on my phone instead of the one listed on the webpage [PATH_TO_SD_CARD]/Android/data/com.doubleTwist.androidPlayer/" as the directory to scan. Not sure if this makes a difference. Also the android folder on my device doesn't contain a .nomedia file. This is becoming incredibly frustrating. 
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Jonathan Chan

Help & Tips  - 
 
I got the GS6 and I am reinstalling DT but it isnt allowing me to reinstall the upgrade pack for free.  I've tried the instructions below.  Waiting 5 seconds, and also reinstalling DT.  What else could I do?
1
Jonathan Chan's profile photoHenry Kwan's profile photo
3 comments
 
Hello Jonathan,

Thanks for the info. Please send us the email and we'll investigate why it isn't unlocking.

Thanks,
Henry
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Tyler Ivanco

Help & Tips  - 
 
I'm running an Acer A1-840FHD (rooted) operating 4.4.2, Kernel 3.10.20+.   The unit has an external sdcard slot; I've populated that slot with a 64GB card.  DoubleTwist does not present the storage option in the setup menu.

The directory is mounted as:
/dev/fuse /storage/sdcard1 ...
and 
/dev/block/vold/179:1 /mnt/media_rw/sdcard1 ...

I've attempted to delete double twist and air sync as well as any ancillary directories; then reinstalled both applications with no effect (version available April 30, 2015).

The internal storage is quite small (16GB) and not suitable in support of media.  

Google Play Music does recognize and supports the external sd card memory.  

Do you have any workarounds to this issue?  I'm quite willing to manipulate the device at the root level and quite willing to accept data loss as the tablet is fully imaged.

Thank you,

Tyler
1
Henry Kwan's profile photo
 
Hello,

Thank you for the report. A few other users have reported this problem with a few different devices so the QA/Dev team is currently investigating.

I've attached your case to the ticket that's been opened for this issue.

Thanks,
Henry

---
MRTWO-1493
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Piyush Rawal

Ideas & Improvements  - 
 
Most of my library is in lossless alac format, which my phone can't play. Would it be possible to add an option to automatically convert alac files to flac or mp3 before copying them to phone?
1
Henry Kwan's profile photoPiyush Rawal's profile photo
2 comments
 
I have DT installed on both OS X Yosemite and windows 7.

I didn't know that there was already an option for transcoding incompatible formats.

After looking again I found the "convert music for this device" option in DT.
But this option is no good to me, as it converted the lossless alac files to very lossy 128kbps aac files.

Flac is natively supported by all android devices therefore incompatible lossless formats such as alac should be converted to Flac instead of lossy mp3 or aac.
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Dan Germscheid

Help & Tips  - 
 
I have windows 7 and a GS5 updated to the latest version through Verizon.  My problem is I cant force Doubletwist to reverse sync.  Somehow songs got deleted on my Itunes playlist so I want to reverse those from my phone back to ITUNES however everything I tried it wont reverse.  I shut the phone on and off the computer on and off and still nothing fortunately I still havent lost my playlist songs when syncing.  Is there anyway I can force it to reverse sync?  I have the pro version with air Sync if that helps.
1
Henry Kwan's profile photo
 
Hello,

Are the songs stored on the SD card?

Unfortunately, for Android 4.4 (KitKat), Google changed it so that apps only able to access a specific sandboxed directory. Because of this change, we can not import items that are on the SD card. The QA/Dev team is currently investigating possible workarounds.

Here's a help page with more information on this change imposed by Google.

https://www.doubletwist.com/help/question/what-are-the-changes-to-sd-card-support-in-android-44-kitkat/

You can still manually copy the files from your SD card if you connect it to your PC using a USB cable.

Thanks,
Henry
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.
 
Hi. My problem is the app splitting albums in 2 even thought all the information of the tracks is the same. Tried deleting and uploading several times without change.
1
Henry Kwan's profile photo
 
Hello,

What did you use to verify the metadata on the tracks? iTunes? Or another metadata editor?

Our app will group tracks into a single album when one of the following criteria is met: 

1. Album name and artist is the same

2. Album name and album artist is the same

3. Album name is the same and compilation flag is set

If your tracks meets these criteria but isn't being grouped properly, please try a library reset.

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

Also, please makes sure that the compilation flag isn't being set for only some files as our app will group according to compilation flag status (e.g. if some files in an album have the flag set while others do not, these will be grouped into two different albums).

Thanks,
Henry
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Mikael Jacobsson

Help & Tips  - 
 
When I try to add a second device manually I get the answer "device is out of reach" every time, although I manually type in the correct IP number. When I then try to cancel the "pair manually" mode the application crashes on my Mac. I this a known bug?
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing a problem with AirSync.

What type of wireless network are you using? Is it a home network or a corporate/university network?

Were you able to pair the first device successfully?

Please try these AirSync troubleshooting steps.

http://www.doubletwist.com/help/question/airsync-troubleshooting/

Step #3 (disable, enable AirSync) resolves the issue for many users.

Rebooting all of the devices in the network (including the wireless router) has also been successful for users. Other users have also reported a full reset of doubleTwist Music Player has worked for them.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-44-kitkat-with-sd-card/

Are you able to ping the second device from your computer?

http://www.doubletwist.com/help/question/airsync-troubleshooting/#6

Thanks,
Henry
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Tim Staffen

Help & Tips  - 
 
Dear Help,

I have tried to install the PC app in order to sync my iTunes library. My firewall and antivirus won't let it install because the software tries to install w32.adware.opencandy along with the rest of the files...it is showing up as malware...can someone explain what this is? Is there a way to pay for the app and have the malware removed as a part of the install?
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you are experiencing problems with downloading and installing our application.

This detection is erroneous or a "false positive" as OpenCandy is not adware. OpenCandy is partners with some of the largest anti-virus and anti-malware companies. Here is their statement on these false positives.

http://www.opencandy.com/learn-more-about-opencandy-and-false-adware-detections/

We are working with OpenCandy and the major anti-virus companies to remove any false positive detections from their databases. In the meanwhile, please temporarily disable your anti-virus software to install doubleTwist.

To disable installation of any OpenCandy suggested applications, please carefully review the choices available and choose the appropriate option so that it does not install. You do not need to install any of the OpenCandy suggested applications in order to install the doubleTwist application.

http://www.doubletwist.com/help/question/how-do-i-opt-out-of-installing-the-opencandy-suggested-application/

Thanks,
Henry
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Rob Barling

Help & Tips  - 
 
How do I import specific iTunes Playlists? Even ones that are on another Mac of mine
1
Henry Kwan's profile photo
 
Hello,

Our app imports from iTunes using the iTunes XML file. All playlists that contains tracks are imported.

If our application isn't able to import from iTunes, please try deleting the doubleTwist "Libraries" folder from within the doubleTwist folder. This will force another import attempt.

Here's a help page with screenshots:

http://www.doubletwist.com/help/question/how-to-reset-doubletwist-for-mac-osx/

Thanks,
Henry
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Dianne Hetebry

Help & Tips  - 
 
HI I am new to both the android phone and DoubleTwist. I previously have used DoubleTwist with no issues. But now it will not sync my phone fully. I have uninstalled the program from both devices and re installed it with no luck. Would anyone have any suggestions please? Thanks
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problem syncing.

What operating system are you using? Windows 8?

What device? What version of Android?

Are you using USB or AirSync?

If you are using doubleTwist 4.0 ("doubleTwist Sync", available for Windows 7 and Windows 8 only), here is a step by step guide to syncing along with some troubleshoot tips. Please let us know at which step you are encountering problems and what the error message is.

http://www.doubletwist.com/help/question/guide-to-syncing

A detailed description of the issue you are facing is the most valuable information for us - the better we understand the issue the better we’re able to help!

Thanks,
Henry
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Raymond Nimox

Help & Tips  - 
 
Hello.  I just recently upgraded from the GS4 to the GS6Edge.  I've been using doubleTwist for years on my GS4.  Due lack of memory, I only synced my playlists from iTunes.  Everything worked perfectly when resyncing.  Songs would be deleted and/or added when syncing when updating my playlists.  My GS6Edge has 128GB of storage so I would like to sync my whole library.  The initial sync worked as it should.  Resyncing caused it to duplicate all my songs.  I would like it just to update my library and not duplicate the songs that were already synced.  Can you please assist?  I tried looking for an email address but could not find one.
Edit:  I'm using a Macbook Pro and the paid version of doubleTwist.  I'm am syncing with AirSync.
Edit2:  When will the new doubleTwist Sync be available for MacOS?
Ray Nimox
1
Henry Kwan's profile photoRaymond Nimox's profile photo
2 comments
 
+Henry Kwan Hello
-I didn't see any errors.
-I was not running that version.  I was running 3.1.2 I believe.   I am now updated via the link provided.
-I did not have transcoding disabled.  I have now done so.
-I am trying to sync "All Music".  I'm hoping by resyncing "All Music", it updates all my music AND playlists.  Just like iTunes.
-Full reset done.
-I am currently only syncing my playlist due to short amount of time.  I will try to sync "All Music" over night and get back to you tomorrow with the result.

Thank you for the quick response and help!  Hope your suggestions work.  Talk to you tomorrow

Ray
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Trey Martin

Help & Tips  - 
 
I recently upgraded from the HTC M7 to the M9.  I was using a 32 gb card and had no issues, but when I've tried 2 different 128gb cards, the database ends up corrupting.  I have to completely reformat the card and start over.  A few times, it completed syncing, worked and then the next morning I go to play and the database and its corrupted again?  It seems to be a Doubletwist thing as I've used "competitors" syncing products and its worked fine.  Ideas?  I prefer to use my paid copy of Doubletwist.
1
Henry Kwan's profile photoTrey Martin's profile photo
7 comments
 
Great, thank you!  
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Johnathan Kohlhepp

General discussion  - 
 
I love this app, probably my favorite app! I love my large music collection and was very picky when looking for a media player, and I fell in love with doubleTwist, that was years ago, and of course I have the Pro version! I have never had any problems with this app either! I did notice one small thing, not sure if it is a bug or what, but when one song ends and it goes on to the next song sometimes it will play like three seconds of the next song starting at like five seconds in, then it quickly pauses and starts the next song. I've never had this happen while changing the songs manually, only when a song ends and it automatically goes on to the next one, and I'm not sure if it is only certain songs. It doesn't happen every time, and doesn't bother me, just something I noticed. If it helps I have the LG G3 still running kit kat, although this has been happening for.. like ever haha 
1
Henry Kwan's profile photo
 
Hello,

Thank you for the report. A few other users have reported this problem so the QA/Dev team is currently investigating.

Does this problem occur 100% of the time. If so, please send us a set of log files from your device immediately after it occurs.

1. Reproduce the problem.
2. Then immediately go into doubleTwist Settings.
3. Scroll down to select "Send Log Files" and tap "Continue".
4. Enter "DT Issue 20150429a" in the description text and tap "Send Logs" to email the logs to us.

Thanks,
Henry
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Spencer Forsell

Help & Tips  - 
 
Is there a way to keep the program running on my PC from automatically trying to sync with every removable device?  It doesn't matter what it is, the desktop client tries to sync with it.  Flash drives, my internal SSD, etc.

Windows 8.1
1
Henry Kwan's profile photo
 
Hello,

Unfortunately, there isn't currently a way to disable the scanning of USB devices that has the removable bit set.

This option has been suggested by other users so we are investigating it for the future roadmap.

I'm sorry for the inconvenience.

Thanks,
Henry
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David Li

Help & Tips  - 
 
Running dT on a oneplus one. Playback settings in the lock screen disappeared completely for some reason. Tried rebooting, still the same. How do I get lock screen playback controls back?

Also, I bought the full dT pro with airsync. Airsync is very nice, although is there a way to stop the doubletwist window from automatically popping up in front of all of my other windows whenever the sync starts?

Thanks for the help.
1
David Li's profile photoHenry Kwan's profile photo
3 comments
 
Hello David,

Thanks for the information. If you haven't flashed a new ROM on the unit, you're using the stock ROM. I'll let the QA/Dev team know so they can try to reproduce on their test unit.

We're also working on a new media app so if you would like to try a beta version, please join our beta group.

https://plus.google.com/communities/114410062688956839568

Since this is a limited-access community, the request will have to be processed.

Once you've been accepted, please visit thread for more information on the new app.

https://plus.google.com/+MoniqueFarantzos/posts/4YMf5FrTHKJ

Thanks,
Henry
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