doubleTwist Music Player: Share ideas, tips, get help
See all
Members (3,205)
Henry Kwan's profile photo
Monique Farantzos's profile photo
# thrdroom's profile photo
Aby Arakkal's profile photo
Adamme Kearney's profile photo
Adam Culf (Nightshade13)'s profile photo
AM Privat's profile photo
AMOS STLOUIS's profile photo
Adam Baptista's profile photo
AUBREII Harwell's profile photo
Aadarsh Shah's profile photo
Adam Reece's profile photo
Aaron Cunnington's profile photo
Aaron Daves (aaronmdaves)'s profile photo
Aaron Drochtuarach's profile photo
Aaron Giles's profile photo
Aaron Graham's profile photo
Adam M's profile photo
Aaron Siebersma's profile photo
Adam Biggs's profile photo
Abbi Lyn's profile photo
Abhi Beckert's profile photo
Adam Rechkemmer's profile photo
Adam Burnett's profile photo

Stream

Join this community to post or comment

Robert Ahlers

General discussion  - 
 
i have 26,000 songs and it says it failes every song...any ideas
1
Add a comment...
 
Hi!

I'm using a Samsung S6, and when I sync using doubleTwist, all my music syncs properly according to the Windows desktop application. However, I never actually get the music on my phone. Why is this?
1
Kelly Wentworth's profile photo
 
I am having the same problem.  I just received my new Samsung S6 and I can't seem to sync my music from my computer to my new phone.. HELP!!!!
Add a comment...

WESandTER

General discussion  - 
 
Hi, I installed doubletwist for windows 8 and im using a galaxy s6 and it hangs on planning sync.
1
Add a comment...

mark muller

General discussion  - 
 
I installed doubletwist with magicplay feature on a Galaxy S6 edge. All my music transfered perfectly but am having magicplay volume issues with my airplay device. The first song will be at very low volume and the next song, and those after, will be at high volume with lots of distortion. It shows that I am adjusting magicplay volume on my device, but actual volume stays the same (super loud). Any thoughts?
1
Add a comment...

Angela Muir

Help & Tips  - 
 
I just got a new HTC One M7 and all my playlists wont sync from iTunes. Please help!
1
Henry Kwan's profile photo
 
Hello,

What operating system are you using? Windows 8?

Are you using USB or AirSync?

If you are using doubleTwist 4.0 ("doubleTwist Sync", available for Windows 7 and Windows 8 only), here is a step by step guide to syncing along with some troubleshoot tips. Please let us know at which step you are encountering problems and what the error message is.

http://www.doubletwist.com/help/question/guide-to-syncing

A detailed description of the issue you are facing is the most valuable information for us - the better we understand the issue the better we’re able to help!

Thanks,
Henry
Add a comment...
 
I have purchased double twist with AirSync and can not seem to get my playlists to copy over from itunes. I have verified that the playlist files are on my phone by checking in google music player, everything looks good there! Also I have tried using the reset doubletwist feature in the settings column of the app, with no luck. Can someone help please?
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problems with playlists.

What device are you using? What version of Android?

Are you syncing to internal storage or the SD card?

To verify, the .m3u playlists are present in the Music folder and they are visible and usable in Google Play Music? But they do not appear in our app even after a library reset?

https://www.doubletwist.com/help/question/how-to-restore-missing-playlists/

https://www.doubletwist.com/help/question/how-to-restore-missing-playlists-on-android-44-and-sd-cards/

If this is the case, please try one more reset and then send us logs files from your device.

1. Verify log files aren't appearing even though the .m3u playlist files are present and the library database was reset.
2. Go into doubleTwist Settings.
3. Scroll down to select "Send Log Files" and tap "Continue".
4. Enter "DT Issue 20150417b" in the description text and tap "Send Logs" to email the logs to us.

Thanks,
Henry
Add a comment...

Grelynn Bradley

Help & Tips  - 
 
I just bought AirSync and it's not seeing my device.
1
Grelynn Bradley's profile photoHenry Kwan's profile photo
5 comments
 
Hello,

I'm sorry that you're experiencing problems pairing your device.

Most of the time it "just works" but occasionally because of networking problems, the computer and device might not be communicating properly.

https://www.doubletwist.com/help/question/guide-to-doubletwist-sync/#B

Step #3 (disable, enable AirSync) resolves the issue for many users.

Rebooting all of the devices in the network (including the wireless router) has also been successful for users. Other users have also reported a full reset of doubleTwist Music Player has worked for them.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android/

Thanks,
Henry
Add a comment...
 
My iTunes library thinks I have 5581 items/29.82 GB of music. DoubleTwist for Mac (desktop app) thinks I have 15086 items/74.48GB of music.  Every time I launch the app I get the colored spinning wheel and it basically grinds to a halt.  There are numerous duplicate tracks in the DT library (but not in iTunes). Why does DT think there are all these dupes and extra data that doesn't exist? Please help-the app is un-usable as-is.
1
Henry Kwan's profile photoBrandon Kriner's profile photo
2 comments
 
Thanks, Henry.  This seems to have done the trick! Much appreciated!
Add a comment...

Eileen Ritz

Help & Tips  - 
 
I am having trouble getting started with Double Twist.  I downloaded it to my phone and laptop.  When I open it on my laptop I am only seeing an option to Sync.  How to I load my music before I sync.  
1
Shaune Bowers's profile photoGregory Martin's profile photo
6 comments
 
Same thing. Download the desktop software https://www.doubletwist.com sync'd my photos.
Add a comment...
 
Why can't i get the airplay recorder on my android device?
1
Henry Kwan's profile photo
 
Hello,

Did you purchase the Android version of Airplay Recorder in the past?

If so, please send us an email at:

support [at] doubletwist.com

Please include this G+ URL as reference.

https://plus.google.com/u/0/102701940507525234880/posts/az4ThGeBvJq?cfem=1

Thanks,
Henry
Add a comment...

Chen Kevin

General discussion  - 
 
If you have got the Pro, you can do both wireless and USB sync.  I realised that the wireless sync sees the device with the name specified while the USB sync sees the device with its general desc (Qualcomm...etc).  Is it ok to mix use the wireless and USB sync?  Or should I stick to one of them?  It seems to me that sometimes the sync only transfer the music over without creating a matching playlist selected for sync, any idea?  Or USB sync doesn't create playlist but only the wireless sync does?
1
Chen Kevin's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

Generally USB syncing is faster but it depends on the wireless network being used. On a fast N or AC network, wireless syncing can rival USB speeds.

There's nothing inherently bad about using AirSync so your admins should not be concerned.

Thanks,
Henry
Add a comment...

About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Cameron Rose

General discussion  - 
 
Hi I'm hoping someone can help me with my music problem. I recently bought a Samsung galaxy s6 and installed doubletwist on both my phone and computer and even upgraded to sync. My phone has no problems communicating with double twist on my computer however I cannot get doubletwist to retrieve any of my music files off iTunes because doubletwist tells me they are DRM protected. I thought that double twist automatically converted any iTunes files to mp3. Now im totally stuck....any help?
1
Add a comment...

Henri Lenoz

Help & Tips  - 
 
Hello ! I installed doubletwist earlier on my HTC One M7, everything seemed great but now I have a problem. On my Mac, with the app Doubletwist, it seems that the aif file doesn't have any problem to be read.
But on my phone it just doesn't work, I can see the artwork, the duration of the song, but nothing happens when I click on play.
1
Henri Lenoz's profile photo
 
I should mention that on Poweramp the same files have no problem to be read (but I like your app better so I'd like to resolve that problem).
Add a comment...

John Michael Weisberg

General discussion  - 
 
I have Doubletwist for Mac and an Android phone(S5). I've really enjoyed using doubletwist however, every time I try to load up the app on my Mac, I get an "Error message" and the application immediately shuts down. Is there a way to fix this?

I've tried uninstalling the application and the error messages keep popping up! Thanks in advance for the help!
1
Joey Chan's profile photo
 
I also have a malfunctioning mac Doubletwist. I reinstalled doubletwist on my phone and since then I can't add back my device. First the mac Doubletwist can't detect the device automatically, and then when I try to manually add it it immediately shuts down. Very frustrated as I paid for the Airsync for convenience but now I am even more troubled.
Add a comment...
 
Made a playlist in WMP, but when I try to drag the .m3u file to the Doubletwist window, it says Only Music, Video, Photo files supported. What am I doing wrong?
1
Henry Kwan's profile photo
 
Hello,

Playlists created in WMP should be automatically imported into our application so it appears on the list of playlists to be synced.

If it isn't appearing after a few minutes, please try restarting our sync application. This will force a library refresh/import from WMP.

Thanks,
Henry
Add a comment...
 
I've bought doubleTwist with the AirPlay addon, but I have trouble making it work with Kodi. Basically my Kodi installation receives audio from my computer via AirPlay without any issues. But when I try it in doubleTwist, the device name is shown, but when I turn sharing “on”, it reverts to off in 1-2 seconds. Kodi receives something, since its screensaver goes off, but doesn't start playing.

Any help is appreciated. 
1
Henry Kwan's profile photo
 
Hello,

Thanks for the report. We've had some reports of issues with Airplay and XMBC/Kodi. This may be to Kodi's incomplete Airplay emulation.

Please reproduce this issue and send us logs from your device by following these steps.

1. Try to stream to your Kodi box.
2. Then immediately go into doubleTwist Settings.
3. Scroll down to select "Send Log Files" and tap "Continue".
4. Enter "DT Issue 20150417a" in the description text and tap "Send Logs" to email the logs to us.

Thanks,
Henry
Add a comment...

Gregory Martin

General discussion  - 
 
Hi I have just bought the Pro edition for Android. I love it and the syncing with my MAC. BUT. Is there a way (as you can in iTunes) of just randomly playing through your songs without creating a pre-planned playlist?
1
Gregory Martin's profile photo
 
Forget that, all is good. Its in the play screen (didn't notice it!) Thanks.
Add a comment...
 
Deleted the app from my phone because of duplicates which didnt go away when I reset the database and when I tried to sync for the second time because i added a couple more songs it tries to add all 3000 songs that it already put on the phone.
1
Henry Kwan's profile photo
 
Hello,

What device are you using? What version of Android?

Were you syncing to the SD card? For Android 4.4 devices, when you uninstall the app, all synced songs are also removed due to the restrictions imposed by Google.

Here's a help page with more information.

https://www.doubletwist.com/help/question/what-are-the-changes-to-sd-card-support-in-android-44-kitkat/

Otherwise, if you were using internal storage, the songs won't be removed but since the database created by the reinstallation doesn't indicate that the files were synced there by our application, the UI will show that the sync application is syncing those files but really it isn't. The sync application will know not to really transfer the file during the sync.

Thanks,
Henry
Add a comment...
 
Do I need iTunes to create a playlist to sync to the phone? Can I create playlists another way on my computer to upload, or is Doubletwist iTunes dependent? I just switched from iPhone to Galaxy S6 and do not want to use any Apple products.
1
Henry Kwan's profile photo
 
Hello,

We recommend using iTunes but you can also use Windows Media Player to create playlists on your PC.

Thanks,
Henry
Add a comment...
 
I've been trying to Sync my playlist to my Galaxy S4 for 2 days.  I finally have it syncing, but doubletwist says it's adding 5508 songs, but I only have 2982 in iTunes...where are the rest coming from?
1
Henry Kwan's profile photoCraig Doyle's profile photo
2 comments
 
Thanks for responding.  I use Windows 7.  I actually ended up having success this morning by deleting and reinstalling all of the double twist folders from my phone, and re-syncing using AirSync.
Add a comment...