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Monique Farantzos
owner

CloudPlayer  - 
 
Twisters, the latest version of CloudPlayer is now live on the Play Store and brings full FLAC support, including 24-bit audio, WMA cloud support, a WiFi data switch that turns off cellular data and other bug fixes. Get it while it's hot!

If you're not part of the beta you can get it now from the Play Store: https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
CloudPlayer is a revolutionary music player that puts you in control of you...
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Steve W

Help & Tips  - 
 
Is DoubleTwist supposed to work with Windows 10? Since upgrading from Windows 8.1 I have been unable to get Doubletwist to recognize my device (Samsung Galaxy
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Henry Kwan's profile photo
 
Hello,

Yes, we have validated the Sync application on Windows 10.

Are you using USB or AirSync?

If you are using AirSync, please try these troubleshooting steps.

http://www.doubletwist.com/help/question/airsync-troubleshooting-for-doubletwist-sync/

Step #3 (disable, enable AirSync) resolves the issue for many users.

Rebooting all of the devices in the network (including the wireless router) has also been successful for users. Other users have also reported a full reset of doubleTwist Music Player has worked for them.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-44-kitkat-with-sd-card/

Are you able to ping your device from your computer?

http://www.doubletwist.com/help/question/airsync-troubleshooting-for-doubletwist-sync/#6

Thanks,
Henry
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A Spahic

Help & Tips  - 
 
can anyone help me? i need to restore my android and don't want to lose my playlists in doubletwist. how would i go about it? appreciate the help.
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Henry Kwan's profile photo
 
Hello,

Are you planning to do a factory reset on your Android device?

What device are you using? Did you sync to a SD card?

If your device does not have a SD card, you can reverse sync back to your Windows 7/8/10 PC.

https://www.doubletwist.com/help/question/reverse-syncing-in-doubletwist-sync/

Or you can also manually copy all of the songs and .m3u playlist files back to your PC or Mac as well. Then after the factory reset, copy everything back.

Thanks,
Henry
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Marlon Gomes

General discussion  - 
 
Reverse sync doesnt seem to work. It removed all the songs from a few playlists on itunes. How do I get those entries back?? the songs are seen on the DT playlist but has removed them from itunes.
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Henry Kwan's profile photoMarlon Gomes's profile photo
4 comments
 
Yes the songs are downloaded to the sd card.

Suppose I shift the songs to the internal memory And then run the sync it would work? 
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Michael Garcia

Help & Tips  - 
 
hi, i just started using doubletwist with my samsung note 4. how come when i sync songs from my pc/itunes to my phone, it always shows up in doubletwist in duplicate.  i.e. when i click on songs in my doubletwist phone.  every song that i've synced/imported appears twice! is there a way to fix this?  using other media players on my phone, there is no duplication shown.
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Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problems syncing.

Are you syncing to the SD card? Are you using USB or AirSync?

Does a library reset in the doubleTwist ClassicPlayer app remove the duplicates?

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

Thanks,
Henry
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Abby C

doubleTwist Classic Player  - 
 
Hi! I was wondering how to make doubleTwist the default player on an android device. My phone doesn't seem to detect it as a music player. Is there anyway to set this up on the app's end?

Thanks!
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Henry Kwan's profile photo
 
Hello,

What device are you using? What version of Android?

Which file manager are you using?

Our apps use the standard way of registering with Android so it should appear as an available app option when you select a music file in a file manager like Astro or ES File Explorer.

Thanks,
Henry
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Joelle A. Godfrey

General discussion  - 
 
I want to use doubleTwist, but I have limited space on my C drive.  My music cannot move there.  Is there a way to set up the app so that any saving it does occurs on my D drive?  I cannot find a settings in the windows version of doubleTwist
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Henry Kwan's profile photo
 
Hello,

Are you using iTunes?

Our app imports information from iTunes so it doesn't matter where the iTunes library is located. As long as the iTunes XML file gets updated properly, our app will be able to sync files from the custom iTunes library location.

Thanks,
Henry
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Derrick Carpenter

doubleTwist Classic Player  - 
 
I purchased Doubletwist and AirSync last week when I purchased a new Note 5.  I was able to get my music to sync and play for a day.  Now when I try to open either Doubletwist or Airsync it opens for about a second and then closes the app.  How do I get it stay open?
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Henry Kwan's profile photoDerrick Carpenter's profile photo
4 comments
 
+Henry Kwan

I did install cloud and it works, for now. Will cloud do the air sync with my imac?
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Steven Rodriguez

General discussion  - 
 
Hi, I have an Android TV Box which has an external SD card slot.  The OS and pretty much every other app is able to see and access the external SD, however doubletwist does not.  When I go the settings screen to try and change the library location to the external SD (as I do on my nexus phone) the setting for choosing the storage device is missing entirely.
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Henry Kwan's profile photoSteven Rodriguez's profile photo
4 comments
 
Thanks, I really hope there is a work around.  From my previous experience, if it can't be fixed it will be terrible because although DT will be able to scan and media on the card, when I try to do an AirSync it is going to save the new music to the internal sd instead of the external sd and that is a big problem because it only has 4GB internal memory and of that less than 1GB is free.
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Eddy Modave

Help & Tips  - 
 
I can use double twist on my pc over linux distrib ... ?
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Henry Kwan's profile photo
 
Hello,

Thanks for your interest in doubleTwist.

We have not validated doubleTwist Sync in Wine or any other Windows emulation/compatibility applications. All of our validation is done on regular Windows test machines.

Thanks,
Henry
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Christian Lowell

Help & Tips  - 
 
I just installed DT and it seems to be working ok but it wont sync to my SD card.  It will only sync with phone built in memory.  In the DT app on my phone i chose it to use the SD card but the desktop software only finds the phone memory.

I have android phone and win 10.

Is there a fix for this?
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Henry Kwan's profile photo
 
Hello,

What device are you using? What version of Android?

Are you using USB or AirSync?

Try toggling the "Storage:" switch from SD card back to internal and then back to the SD card.

If this doesn't work, please try a full reset of doubleTwist on your device.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-44-kitkat-with-sd-card/

Thanks,
Henry
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Duncan Batty

Help & Tips  - 
 
Hi. Since upgrading to Win10, I can no longer see doubltwist in the systray. When I try and open from desktop icon, nothing happens. I've tried reinstalling software. When I open task manager, it says doubletwist is enabled in startup. Any help welcome.
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Henry Kwan's profile photo
 
Hello +Duncan Batty,

I responded in Paul Kuhn's thread here:

https://plus.google.com/106510918013486642099/posts/RnrQjuwDWmf?cfem=1

Thanks,
Henry
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Paul Kuhn

Help & Tips  - 
 
I recently upgraded to windows 10 and my doubletwist sync stopped working. All that happens when I click on the doubletwist icon is that my computer busy circle pops up next to my mouse pointer and then nothing. Tried to reinstall doubletwist sync, but still getting the same problem. The application is also not starting with windows. Please help.
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Duncan Batty's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Paul Kuhn and +Duncan Batty,

A few users have reported issues after upgrading to Windows 10. The problem appears to be that the upgrade was incomplete so some .NET package wasn't not properly upgrade. Since our app relies on .NET to function, this causes our app to crash.

You can verify if your PC is suffering from the same issue by looking at the application log located here:

C:\Users\[YOUR_USERNAME]\Appdata\Local\doubletwist Corporation\doubleTwist Desktop\Log\

For a shortcut to the "doubleTwist Corporation" directory, please paste this into a File Explorer window (this will also work on systems that do not have the view hidden folders option enabled). Then navigate into "doubleTwist Desktop" and then into "Log".

%LOCALAPPDATA%\DOUBLE~1\

The log file is a text file so you can open using any text editor.

For PCs with this problem, you should see a log entry like this:

FATAL  : 08/10/2015 21:46:25: Crash
Thread Name:             Main Thread
Is Background Thread:    False
Thread Priority:         Normal
Thread Id:               1
Exception Type:          NHibernate.HibernateException
Exception Message:       Could not create the driver from NHibernate.Driver.SQLite20Driver.
Exception Source:        NHibernate

The QA/Dev team is investigating possible ways to fix this issue. One user reported that a full reset helped. If you would like to try this, here are the steps.

1. Uninstall the doubleTwist Sync application.

2. Delete the doubleTwist folder in your user directory.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-and-pc/#B

3. Reboot PC.

4. Reinstall.

Thanks,
Henry
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Rebekah Davis

General discussion  - 
 
I'm using DoubleTwist on my S5 and Windows 8.  Here is my problem.  My iTunes library contains songs that are on two different hard drives.  DoubleTwist sync only seems to bring up the ones that are on the internal hard drive.  Is there any way to get it to detect all of my songs?

Also, is there a good way to sync audiobooks from iTunes? I brought one in but the tracks are all out of order even though they're numbered logically, so I'm having to make a playlist for each disc.

Thanks all.
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Henry Kwan's profile photo
 
Hello,

Our Sync application imports from iTunes using the XML file so as long as the songs are in the XML file, they should be indexed and available for syncing.

What version of iTunes are you using? The latest version of iTunes (12.2) has some changes where they are not updating the XML file as often.

There is now a new setting in iTunes Preferences, in the Advanced section, called "Share iTunes Library XML with other applications". If you experience any problems in the future, make sure that this is enabled. If it is enabled, try toggling it from on to off and then back to on to force the XML file to be created/updated.

As for audio books, how are the tracked named/numbered? Our app should sort appropriately if all of the metadata information (track #, disc #, track name, etc.) is correct.

Thanks,
Henry
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Sean McCloskey

Help & Tips  - 
 
I have been using doubletwist for 3+ years with the airsync (I think I paid extra for the beta version back then) without any problems.  My hard drive crashed, and I have replaced it and upgraded to Windows 10.  I've installed Doubletwist on the new hard drive, but it's not the same as it was before.  I can not figure out how to sync playlists from itunes to doubletwist to my phone.  Do I really have to pay again for the ability to sync music from iTunes?
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Henry Kwan's profile photo
 
Hello,

Were you using the older version 3 of our sync application?

The new version of doubleTwist Sync does not include a media playback or playlist management component as it is focused on being a sync client. We suggest using iTunes if you need playback or playlist management features.

New features include full integration with iTunes. This means when you rate something 5 stars on Android, or edit a playlist, that change is now pushed back to iTunes on your PC.

Here are some help pages for doubleTwist Sync.

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-usb-syncing/

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-airsync-syncing-play-store/

http://www.doubletwist.com/help/question/guide-to-doubletwist-sync/

A full list of help pages can be found at our website.

http://www.doubletwist.com/help/platform/windows-7-8/

If you want to go back to the previous version, you can do so by resetting your library database. More details are in this help page.

http://www.doubletwist.com/help/question/how-to-downgrade-from-doubletwist-sync-to-previous-version-of-doubletwist/

Thanks,
Henry
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Todd Miller

doubleTwist Classic Player  - 
 
I tried to update my device, and when it updated, my playlist order is all messed up.  I sync with iTunes.  I checked those playlists and they are how I want them, but it seems to come onto my device in complete randomness.  Thoughts? 
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Henry Kwan's profile photo
 
Hello,

Our app imports playlist information directly from iTunes using the XML file so please ensure that the XML file is up to date.

If you are using iTunes 12.2, there is now a new setting in iTunes Preferences, in the Advanced section, called "Share iTunes Library XML with other applications". Make sure that this is enabled. If it is enabled, try toggling it from on to off and then back to on to force the XML file to be created/updated.

More discussion about playlist sorting is available in this G+ thread.

https://plus.google.com/u/0/107922888517001445026/posts/DAEj8LFGamy?cfem=1

Thanks,
Henry
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Jeremy Roebuck

General discussion  - 
 
Hi there
I've installed Magicplay as part of the whole Doubletwist bundle on my HTC One M7 running Android 5.0.2

I'm trying to play on a number of Squeezebox players around the house and have the Shairtunes2 plugin installed on my linux based LMS server. IOS devices can see all my players so I'm pretty confident that Shairtunes is working ok

When I try to stream to a player from my phone Doubletwist player can only see one of the players. This is particularly odd as I have another 2 identical players on the network

I've tried various combinations of resetting & rebroadcasting but to no avail

I'd be grateful for any help you can give


Jeremy Roebuck
Scotland
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Henry Kwan's profile photo
 
Hello,

Thanks for the report.

We haven't tested on Airplay emulators like Shairtunes so there could be issues as many emulators are incomplete. I'll ask the QA/Dev team to investigate.

Does this problem also occur with our other media app, CloudPlayer?

https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer&hl=en

Thanks,
Henry
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Laura Scheirer

Help & Tips  - 
 
I downloaded double twist and have all of my music from my phone into the app on the phone. I am trying to sync the music to my windows computer but a majority of the songs will not sync. A message realys, "Please verify on the device that file being imported is valid and usable in doubleTwist Player or another media app." How do I verify the songs to allow it to sync to the computer?
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Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problems with doubleTwist.

What operating system are you using? Windows 8?

Are you using USB or AirSync?

Here is a step by step guide to syncing using doubleTwist 4.0 (available for Windows 7 or Windows 8 only) along with some troubleshoot tips.

http://www.doubletwist.com/help/question/guide-to-syncing

Often a full reset of doubleTwist can resolve many syncing issues.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-and-pc/

If after trying the troubleshooting steps, you are still seeing these sync errors, please send us a debug package from your PC immediately after encountering the errors.

You can do this by holding down SHIFT while right-clicking on the doubleTwist icon in the System Tray and selecting "Send log files…".

Here's a short help page on how to send the debug package.

http://www.doubletwist.com/help/question/doubletwist-sync-debug-mode/#E

Please include this G+ URL in the "Additional Information" section for reference.

https://plus.google.com/u/0/108001295523055555756/posts/Ex73tYiUEre?cfem=1

Thanks,
Henry
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Rod McLennan

Help & Tips  - 
 
Hi, I have a Macbook and Galaxy S5. I have a full library of  27G on my doubletwist app. However, my Macbook HD broke months ago, so the iTunes library it was sync'd too is gone, but the music is still on my doubletwist library on the phone.

I'm wondering if there is a way to sync my phone library to doubletwist on my computer somehow? I could try the cloudplayer through onedrive, but it would be 15G at a time and if I would like to avoid that if I can (not even sure if that would work).
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Henry Kwan's profile photo
 
Hello,

Did you sync to the SD card?

Unfortunately, due to changes introduced in Android 4.4, items on the SD card can not be imported back to the Mac.

What you can do is to use a SD card reader to copy the files from the SD card back to your Mac.

Or you can use Android File Transfer to manually copy files from the GS5 as well.

Thanks,
Henry
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Agnes Kwan

Help & Tips  - 
 
"no podcasts matched your search" - this message shows up regardless of which category I had selected in the podcast directory. Help?
This is the same with the app on my Mac.
I have checked that I've made all the most recent updates...
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Henry Kwan's profile photo
 
Hello,

What version of the Android app are you using? Is it the latest 2.6.2? Which show are you searching for?

I just tried browsing the "Arts" and "Business" categories and it seems to be working fine on ,my Android test devices.

Podcast support on the Mac OSX application has been deprecated so no entries will appear on that platform.

Thanks,
Henry
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