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Monique Farantzos
owner

CloudPlayer  - 
 
Twisters, the latest version of CloudPlayer is now live on the Play Store and brings full FLAC support, including 24-bit audio, WMA cloud support, a WiFi data switch that turns off cellular data and other bug fixes. Get it while it's hot!

If you're not part of the beta you can get it now from the Play Store: https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
CloudPlayer is a revolutionary music player that puts you in control of you...
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得小龍's profile photoAaron Herod's profile photo
 
a777e888@yahoo.com.tw
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Steven Rodriguez

General discussion  - 
 
Hi, I have an Android TV Box which has an external SD card slot.  The OS and pretty much every other app is able to see and access the external SD, however doubletwist does not.  When I go the settings screen to try and change the library location to the external SD (as I do on my nexus phone) the setting for choosing the storage device is missing entirely.
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Eddy Modave

Help & Tips  - 
 
I can use double twist on my pc over linux distrib ... ?
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Henry Kwan's profile photo
 
Hello,

Thanks for your interest in doubleTwist.

We have not validated doubleTwist Sync in Wine or any other Windows emulation/compatibility applications. All of our validation is done on regular Windows test machines.

Thanks,
Henry
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Jim Douglas

doubleTwist Classic Player  - 
 
iTunes Podcasts synch to Android phone as Albums...

I manage my podcasts via my PC and synch DT on my Android phone for play.  I recently upgraded DT and now use iTunes exclusively (vs. the legacy version of DT) to manage my podcasts.  After my initial synch from iTunes, all of my podcasts appeared as Albums on my Android phone and continue to synch as Albums.  My phone's Podcast directory is empty and the phone's Music directory contains the podcasts as albums.  I have rebuilt the index but the index but the albums remain.  Any insights will be appreciated.
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Henry Kwan's profile photoJim Douglas's profile photo
2 comments
 
Thanks
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Catherine Kornmayer

General discussion  - 
 
Hi there, I am having problems playing the doubletwist music player on my galaxy s6. All of my songs were synced from iTunes, but when I hit play in the music player it has the pause signal on but the song does not play, the timer doesn't start on the track and no music. Please help! It also won't play in my arisync player either. I have tried reinstalling both of them, and resetting the playlist and resyncing.
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Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problems with our app.

Have you tried a library reset?

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

Also, does this problem occur with our other app, CloudPlayer?

https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer&hl=en

Thanks,
Henry
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David Chlemdorff

Help & Tips  - 
 
Hello, I made a review of your app and was told to go here (I somehow accidentally deleted my review, and apparently there isn't an undo option).
The problems I have with the app is that none of my playlists are complete. They are either missing tracks or have completely random tracks added to them (for example my classical playlist has hardstyle and heavy metal on it).
Further more some of my tracks have gotten their name, and artist names changed - sometimes to track names I don't even own. (For example: a track would be named Linkin Park - In the End, but when played it would play Michael Jackson - Billie Jean)
Lastly, when sorting by albums, the majority are incomplete. The albums are simply missing some tracks.

I hope you can help me out, as I've been a long time user of Ipod classic and for a short time - iPhone, so all my music is tied to iTunes.
Regards
David
Edit:
I forgot to add I'm using windows 8.1
And a Samsung Galaxy S6
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David Chlemdorff's profile photo
3 comments
 
+Henry Kwan
I got it working Henry! Turns out the "Share iTunes Library XML with other applications".
wasn't available in my (and probably older) version of iTunes.
So updating to 12.2 did the trick and it now works like a charm!
Thank your for your assistance, I will go make a positive review :)
Regards
David.
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Dan Ferro

General discussion  - 
 
How doI get double Twist to save my music to my sd card?
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Henry Kwan's profile photoDan Ferro's profile photo
4 comments
 
Found it thanks for your help. Dan 


Happy Connecting. Sent from my Sprint Samsung Galaxy S® 5

-------- Original message --------
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et1296

Help & Tips  - 
 
Does the airplay portion is it the same as in an apple device which I can use it on any app that streams video.
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Henry Kwan's profile photo
 
Hello,

You can use our Classic Player app to stream videos to the Apple TV.

More information is available here:

https://www.doubletwist.com/help/question/how-do-i-stream-to-apple-tv-2nd-or-3rd-generation-other-airplay-devices-from-my-android-device/

What our app doesn't allow you to do is to hijack output from a different app for streaming. Android security settings prevent this feature on unrooted devices.

Thanks,
Henry
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Craig Wiseman

General discussion  - 
 
I have a suggestion about the Doubletwist Podcast features. It would be helpful if  Doubletwist offered to store/backup/sync your podcast config to your Dropbox, onedrive, or googledrive. That helps with resetting or getting a new phone.
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Henry Kwan's profile photo
 
Hello +Craig Wiseman,

Thanks for the feedback, we appreciate it.

Backing up user configuration and data to the cloud is a great idea that we're planning to implement in a future release.

There are a number of other features that are ahead in the queue but it's definitely on the roadmap.

Thanks,
Henry
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Alexandra Damisch

doubleTwist Classic Player  - 
 
Hi, I have the latest version of doubletwist and AirSync for Mac and Samsung Galaxy S6, and I'm not able to connect wirelessly. I am on a home network and both devices are connected to the network. I'm unable to sync them. I've tried restarting both deivces, uninstalling and downloading doubletwist on both devices (and Air Sync on the phone). Nothing happens when I scan for devices on the network. Nothing happens when I broadcast my device on the network. When I try to manually pair, I enter the IP, hit "connect," and nothing happens. Sometimes the dialogue box disappears and nothing happens, and sometimes the whole thing quite by itself.

I've also tried on a school network, and I got to the step of adding the phone passcode onto the computer (only after manually pairing). But nothing ever happens. It just sits there. (It's a little confusing because there's no enter button or anything, but I've seen the screenshots and know there's not supposed to be–but there's no indicator that anything's happening.) I reset the passcode when I got to that step too.

Any help?
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Alexandra Damisch's profile photo
4 comments
 
I've sent the logs.
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Laura Scheirer

Help & Tips  - 
 
I downloaded double twist and have all of my music from my phone into the app on the phone. I am trying to sync the music to my windows computer but a majority of the songs will not sync. A message realys, "Please verify on the device that file being imported is valid and usable in doubleTwist Player or another media app." How do I verify the songs to allow it to sync to the computer?
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Rod McLennan

Help & Tips  - 
 
Hi, I have a Macbook and Galaxy S5. I have a full library of  27G on my doubletwist app. However, my Macbook HD broke months ago, so the iTunes library it was sync'd too is gone, but the music is still on my doubletwist library on the phone.

I'm wondering if there is a way to sync my phone library to doubletwist on my computer somehow? I could try the cloudplayer through onedrive, but it would be 15G at a time and if I would like to avoid that if I can (not even sure if that would work).
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Agnes Kwan

Help & Tips  - 
 
"no podcasts matched your search" - this message shows up regardless of which category I had selected in the podcast directory. Help?
This is the same with the app on my Mac.
I have checked that I've made all the most recent updates...
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Henry Kwan's profile photo
 
Hello,

What version of the Android app are you using? Is it the latest 2.6.2? Which show are you searching for?

I just tried browsing the "Arts" and "Business" categories and it seems to be working fine on ,my Android test devices.

Podcast support on the Mac OSX application has been deprecated so no entries will appear on that platform.

Thanks,
Henry
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Markus Pfalzer

Help & Tips  - 
 
Hi, since i have updated my laptop from windows 8 to windows 10 the double twist sync doesn't start anymore. Can you help me please? Thanks :)
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Markus Pfalzer's profile photoHenry Kwan's profile photo
5 comments
 
Hello +Markus Pfalzer,

Thanks for the log snippet. The entries indicate that your PC returned an error when our Sync application tried to access a .NET database API.

Exception Message:       Unable to find the requested .Net Framework Data Provider.  It may not be installed.

A few users have reported this issue when they upgraded to Windows 10 so something may have gone wrong during the upgrade process. The QA/Dev team is investigating.

One user said that he was able to resolve this issue by performing a full reset of doubleTwist.

1. Uninstall the doubleTwist Sync application
2. Delete the doubleTwist folder
3. Reboot
4. Reinstall the doubleTwist Sync application

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-and-pc/#B

Thanks,
Henry
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Patrick van Mourik

General discussion  - 
 
Hello, 

I've recently tried out doubleTwist one my Oneplus One and it didn't work. I downloaded doubletwist Synch for Windows 7 en the doubleTwist app for my Oneplus One. I tried synching my iTunes playlist to my phone, which seemed to work at first. The Synch app confirmed that my playlist was now in fact on my phone and the doubleTwist app recognized the music, but as it was nightime I didn't check if everything worked. 

The next day I turned doubleTwist on and my playlist was there, but as I tried to play the songs it didn't work. When I pressed play, it just stopped the music immediately. I tried a library reset, but that only made my playlist dissappear and I couldn't get it back anymore. I tried synching with my laptop again, but this time it didn't recognize any music at all and my playlit didn't appear in the app. I also couldn't find any of the music anywhere on my phone. 
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Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problems syncing.

Did you sync to the SD card on your OnePlus One?

If you sync to the SD card, the files are located in our app directory on the SD card.

https://www.doubletwist.com/help/question/what-are-the-changes-to-sd-card-support-in-android-44-kitkat/

During the sync, .m3u playlist files are created in the Music folder.

https://www.doubletwist.com/help/question/how-to-restore-missing-playlists-on-android-44-and-sd-cards/

Did you get any errors when you tried to sync again? Are you using USB or AirSync?

Thanks,
Henry
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Donato Lazzaro

General discussion  - 
 
Hello
i tested Doubletwist Player on my Samsung Galaxy Note 4 because i want to sync Itunes playlists and so on. So i loaded it on my Device just for hearing Music and then i want to sync. But Doubletwist dont play my ALAC files. Is ALAC not supported?
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Donato Lazzaro's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

CloudPlayer will recognize files synced with AirSync.

It will also recognize playlists synced to internal storage. At this time, playlists synced to the external SD card aren't recognized but the QA/Dev team is working on adding this capability in a future release.

Thanks,
Henry
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Floris W

General discussion  - 
 
Hi,
I want to sync iTunes library to Galaxy S6. On PC DT recognizes my phone and tells me amount of songs, artists, albums, etc. But I can only click check box for Import new music and playlists. I cannot click check box for Sync music. Can anybody tell why I cannot sync my music from PC to phone? 
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Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problems with doubleTwist.

What computer configuration are you using? Are you using a very high resolution display with Windows scaling set to 200%?

There is currently a bug where the "Sync Music" box is not selectable when scaling is set to 200%. Please trying switching to 125% or 100% scaling to select the "Sync Music" option. Then you can switching back to 200% scaling so the screen elements are more readable.

Here's a 3rd party help page on how to change scaling in Windows.

http://www.eightforums.com/tutorials/28310-dpi-scaling-size-change-displays-windows-8-1-a.html

Thanks,
Henry
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Joshua Paterno

Help & Tips  - 
 
can anyone please help me learn how to make my iTunes playlists show up on my android device? I followed all of the steps, synced my selected playlists correctly, and even though the individual tracks did transfer to my phone, the playlists did not. Oddly enough, one of my playlists does appear on my phone, but no others. I am extremely frustrated because I feel that I have followed the directions to do so meticulously and double twist still does not work correctly for me. Any help would be greatly appreciated.
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Joshua Paterno's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

Thanks for the information.

Did you see the .m3u playlist files on your device?

https://www.doubletwist.com/help/question/how-to-restore-missing-playlists/

Did a library reset help?

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

Thanks,
Henry
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Karl Greene

CloudPlayer  - 
 
Hi, I can't seem to find my answer to this. I have installed CloudPlayer on my Nexus 10 & HTC One Mini 2 phone. I have connected them to my DropBox account. My Nexus 10 sees over 63k tracks to be synced and seems to be slowly populating. My HTC phone on the other hand the sync keeps stopping and has only added 12k tracks. The sync stopped a few times on my Nexus before I plugged it in, presumably because the WiFi was switching off. I have my phone plugged in now but I can't get the sync to keep going and it keeps stopping. I have at least 63k tracks on Dropbox. Is there a fix or can you force the sync in future releases to resume where it left off previously as it doesn't for either device. Also maybe the app to keep Wifi turned on? Thanks, Karl
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Karl Greene's profile photoHenry Kwan's profile photo
6 comments
 
Hello +Karl Greene,

Thanks for the information.

We will be adding more optimizations to the cloud import process in the new few releases.

If you would like to try testing the beta builds as they become available, please join our Google+ beta group.

https://plus.google.com/communities/114410062688956839568

Since this is a limited-access community, the request will have to be processed.

Once processed, you can see this message from Monique for more information about the CloudPlayer beta.

https://plus.google.com/+MoniqueFarantzos/posts/4YMf5FrTHKJ

Thanks,
Henry
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Max S

Ideas & Improvements  - 
 
Playlist Folders

Even if you can’t pull information from iTunes about any playlist folders (https://plus.google.com/+LiamBrazierArt/posts/b4QJvm7RqAi), it would be nice to have a way to create folders in doubletwist, that get synced to ones mobile – that would at least allow doubletwist users to make some kind of sorting with folders and handle a massive number of playlists, or playlists with identical names (eg CD 1, CD 2, … with audiobooks).
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Henry Kwan's profile photoMax S's profile photo
2 comments
Max S
 
Thank you.
And just to make it clear: I don’t necessarily need the folders from iTunes imported – having just some kind of folders in the desktop DT, that gets synced to mobile would be sufficient for the beginning, as it helps dealing with a bigger number of playlists. +1
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