Hello +Paul Kuhn
and +Duncan Batty
A few users have reported issues after upgrading to Windows 10. The problem appears to be that the upgrade was incomplete so some .NET package wasn't not properly upgrade. Since our app relies on .NET to function, this causes our app to crash.
You can verify if your PC is suffering from the same issue by looking at the application log located here:
C:\Users\[YOUR_USERNAME]\Appdata\Local\doubletwist Corporation\doubleTwist Desktop\Log\
For a shortcut to the "doubleTwist Corporation" directory, please paste this into a File Explorer window (this will also work on systems that do not have the view hidden folders option enabled). Then navigate into "doubleTwist Desktop" and then into "Log".
The log file is a text file so you can open using any text editor.
For PCs with this problem, you should see a log entry like this:
FATAL : 08/10/2015 21:46:25: Crash
Thread Name: Main Thread
Is Background Thread: False
Thread Priority: Normal
Thread Id: 1
Exception Type: NHibernate.HibernateException
Exception Message: Could not create the driver from NHibernate.Driver.SQLite20Driver.
Exception Source: NHibernate
The QA/Dev team is investigating possible ways to fix this issue. One user reported that a full reset helped. If you would like to try this, here are the steps.
1. Uninstall the doubleTwist Sync application.
2. Delete the doubleTwist folder in your user directory.https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-and-pc/#B
3. Reboot PC.