doubleTwist Music Player: Share ideas, tips, get help
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Henry Kwan
moderator

General discussion  - 
 
Hello everyone,

Just wanted to let everyone know that a beta version of doubleTwist with support for USB MTP syncing to an Android 4.4 (KitKat) device’s SD card in the Windows 7 and Window 8 environment is now available for testing.

If you would like to try this beta, please join the Google+ doubleTwist community:

https://plus.google.com/communities/114410062688956839568

Since this is a limited-access community, the request will have to be processed.

Once you've been accepted, please visit this Google Play page and click on "Become a tester".

https://play.google.com/apps/testing/com.doubleTwist.androidPlayer

Then visit this G+ topic for more information.

https://plus.google.com/103771528747781294589/posts/GTLtcKQmHFS

Thanks,
Henry

P.S. The original message is reproduced below.

===== Update #2 =====

Here's an update on the Android 4.4 KitKat SD card issue.

The QA/Dev team has produced an early beta with KitKat SD card sync support. Currently only AirSync on the PC release is functional but the team is working hard on fixing USB MTP syncing and Mac support.

If you would like to try this release of the PC and Android beta, please send us an email at:

support [at] doubletwist.com

Include this G+ URL as reference.

plus.google.com/103771528747781294589/posts/eNnsTDteHb6

We are also in the process of sending out emails to folks who have contacted us about syncing problems.  So if you have a case number, you should receive an email shortly.

Thanks,
Henry

P.S. The original message is reproduced below.

===== Original Message =====

Just wanted to let everyone know about an issue with Android 4.4 (KitKat) and SD cards.

With 4.4, Google changed the write permissions for the SD card so that instead of full control, apps can only write to a very limited directory path.

What this means is that doubleTwist Music Player will try to write to the SD card normally but because of the changes made by Google in Android 4.4, the write fails. This results in a SD card error message. You can leave the "Storage:" switch as "Internal" and any music files on the SD card will be scanned by the Android Media Scanner. doubleTwist Player will then import this information into the library database and you will be able to play the files inside doubleTwist Player.

The QA/Dev team is investigating ways to work around this Google imposed limitation on SD cards.

Here are some developer protests on this strange decision by Google to severely limit SD cards.

https://plus.google.com/+TodLiebeck/posts/gjnmuaDM8sn

https://code.google.com/p/android/issues/detail?id=65974

Thanks,
Henry

===== Original Message =====
6
1
Lenard Lynch's profile photoEric Nerenberg's profile photoHenry Kwan's profile photo
25 comments
 
Great to hear. Please keep us updated on the progress. I'm pulling the trigger on the Galaxy S5 w/ KitKat as soon as you give us the all clear.
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Marco Antonio Sousa

General discussion  - 
 
doubleTwist cannot find my playlists from iTunes, it was working last week, but today I tried to sync my tablet and my playlists are been shown in Itunes but not on doubleTwist  =(
1
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Jaka Smolnikar

General discussion  - 
 
Nexus 5 running 4.4.2 and I can't seem to turn display off when using AirPlay (MagicPlay). Locking the screen just causes it to turn back on after 1 second. It does dim down after a while but I'd still imagine it is using a fair bit of battery making the party last much shorter!
1
Henry Kwan's profile photoSimon Jarbrant's profile photo
2 comments
 
Hello Jaka,

Simon is correct. We generate a wakelock to keep the screen on because we've found that on some devices, due to an Android bug, WIFI_MODE_FULL_HIGH_PERF was not keeping the WiFi at full performance. That's why we had to use SCREEN_DIM_WAKE_LOCK instead.

The QA/Dev team is investigating ways to work around this bug. We may also add a setting for those users who do not suffer from this Android bug.

Thanks,
Henry

---
MRTWO-703
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Hi. I just got a Galaxy S5 yesterday and i'm trying to convert my iTunes files to Double Twist via the playlists function. But the App keeps crashing. My music library is 504 GB, so i'm thinking that's the problem. But would love to know how i can fix it. Or what additional software i need to get my itunes library on my S5 or how i can select which playlists to add to my phone. Right now, it wants to sync all the playlists which is too much data. Can you help? Thanks.
1
greg lustberg's profile photoHenry Kwan's profile photo
3 comments
 
Hello Greg,

Thanks for the additional information. We have had some reports of problems with very large iTunes libraries on Mac OSX. The QA/Dev team is investigating these reports.

What you can try is a reset of doubleTwist  on your Mac. Here's a help page with more information.

http://www.doubletwist.com/help/question/how-to-reset-doubletwist-for-mac-osx/

Also, to sync only selected items, please switch from "All Music" to "Selected Playlist".

Thanks,
Henry
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Cliff Mwawa

General discussion  - 
 
Hi guys. Im having problems with my double twist player not showing the kit kat lockscreen controls when playing music. Any workaround or something im missing perhaps? I have the double twist lockscreen player disabled coz I dont want the doubletwist lockscreen, I want the default kitkat one. Also my headset controls seem not to be working. I9505. Stock rom
1
Henry Kwan's profile photo
 
Hello,

Are other apps showing the lock screen controls? Have you tried reinstalling the app?

I just checked and my GS4 running 4.4.2 has the Samsung-themed lock screen controls. This is on a US-based GS4 so perhaps the international GS4 ROM is slightly different?

Thanks,
Henry
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Loyd Stearman

Help & Tips  - 
 
Is it possible to sync new music to my nexus 5 without removing the music that is already on it but not in a playlist through doubletwist. I dont want the music to be synced back to the win 7 pc either
1
Henry Kwan's profile photo
 
Hello,

If you do not want to use playlist syncing, you can select items for syncing using artist/albums/genres.

http://www.doubletwist.com/help/question/guide-to-syncing/#C

To disable importing, please unselect "Import new music and playlists".

http://www.doubletwist.com/help/question/guide-to-doubletwist-sync/#B

Thanks,
Henry
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Kate Gulbrand

Help & Tips  - 
 
I may be missing something, but I want to use doubleTwist instead of itunes. is that possible? every download is for the sync that i have found and i want to use it to play music on my PC
1
Henry Kwan's profile photo
 
Hello,

The new version of doubleTwist Sync does not include a media playback or playlist management component as it is focused on being a sync client. 

New features include full integration with iTunes. This means when you rate something 5 stars on Android, or edit a playlist, that change is now pushed back to iTunes on your PC. We removed traditional player functionality from our Windows version because our main focus is on touch UIs. You may see us creating a "Metro" app for Win8 in the future.

If you want to go back to the previous version, you can do so by resetting your library database. More details are in this help page.

http://www.doubletwist.com/help/question/how-to-downgrade-from-doubletwist-sync-to-previous-version-of-doubletwist/

Thanks,
Henry
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Scylla Serrata

General discussion  - 
 
Hi - I have purchased the double-twist pro version. I wish to stream music playing from my sony music unlimited account on my Samsung note 3 to my airplay compatible receiver. However I cannot figure out how to do this. Could you assist me please
1
Henry Kwan's profile photo
 
Hello,

I'm sorry but doubleTwist AirPlay can only stream files stored locally on your device. It does not support hijacking output from another app (such as Sony Music Unlimited) at this time.

Users have requested this feature it's something that we're investigating for the future. But given Android's security settings, it's like that this feature will require a rooted device.

Thanks,
Henry
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for some reason magic play works on some of my albums but not with others.  Can't figure out why.  I just downloaded and paid for in app airplay and still nothing.  I'm streaming to my Marantz 6008 which supports airplay and never had a problem with my iPhone5s.  Example, CSNY album plays fine, but The Beatles One album won't play at all. 
1
Henry Kwan's profile photoRobert Kadish's profile photo
3 comments
 
Hello Robert,

Thanks for the additional information. We have not seen this issue on our HTC One test units so please send us a copy of the Android log from your device by following these steps.

1. Reproduce the issue.
2. Then immediately go into doubleTwist Settings.
3. Scroll down to select "Send Log Files" and tap "Continue".
4. Enter "DT: Issue 20140422a" in the description text and tap "Send Logs" to email the logs to us.

Thanks,
Henry
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Candice Cordova

Help & Tips  - 
 
My old phone broke. I selected "save on ST card." On my new refurbished phone I downloaded double twist again but I didn't get a lot of my most recent songs. If it's possible how can I get those? In the future how can I make sure everything is saved?
1
Candice Cordova's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

That's very strange. What version of Android are you using?

If you are using Android 4.3 (or below), you should be able to select "Memory card" and have everything saved to the SD card.

If you are using Android 4.4 (KitKat), Google changed it so that no apps can write to the SD card except for a very specific location.

Here are some developer protests on this strange decision by Google to severely limit SD cards.

https://plus.google.com/+TodLiebeck/posts/gjnmuaDM8sn

https://code.google.com/p/android/issues/detail?id=65974

We are in the process of updating our apps to write to this very restricted location on the SD card. There is a beta available that supports the SD card on KitKat devices.

If you would like to try this beta, please join the Google+ doubleTwist community:

https://plus.google.com/communities/114410062688956839568

After joining, please visit this Google Play page and click on "Become a tester".

https://play.google.com/apps/testing/com.doubleTwist.androidPlayer

You will then be able to download the beta version from the Play Store.

Thanks,
Henry
Add a comment...

About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.
San Francisco

Mike Bate

Help & Tips  - 
 
Ok, so I've just upgraded from my old HTC One to a brand spanking new M8 and just wanted to know how easy it is to export over all my old doubletwist settings, albums, podcasts etc. Any help would be invaluable. Thanks in advance.
1
Add a comment...
 
Hi,

I've made a playlist in iTunes with 1138 unique songs in it. I have two other playlists with 8 songs and 41 songs. When trying to sync this to my LG G2 using airsync not all tracks get transferred and when I look at the song count in the doubletwist desktop program it says the playlist includes only 1009 songs.
I've tried syncing several times, deleting the doubletwist sql-databases and also tried clearing sync log. I've also tried rebuilding the iTunes library.

When I started syncing I had the same problem with the two other playlists. The doubletwist desktop program said they consisted only of 4 and 32 songs respectively. The big playlist started out with being listed having only 600 or so tracks. 

If I close the doubletwist program or click "Sync" several times sometimes the playlist songcount will get updated (that's how I managed getting all tracks from the smaller playlists synced).

Can anyone tell me what's going on and maybe help finding a solution? The doubletwist desktop program is version 4.0.3.19517 and iTunes is version 11.1.5.5

//Peter
1
Henry Kwan's profile photoPeter Andreas Rothe's profile photo
2 comments
 
Thank you for your swift reply - I've e-mail support :)
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Amanda Cameron

Help & Tips  - 
 
Will there be a "doubleTwist Sync" app for Mac anytime soon? I kinda wish you guys wouldn't give up on the desktop media player market -- Magic Radio might be rather nice to have on a desktop, as well.
1
Henry Kwan's profile photoAmanda Cameron's profile photo
2 comments
 
A browser version is non-optimal, since browsers playing media invariably turns my macbook into a jet engine.
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Miley Ingham

Help & Tips  - 
 
I can't air sync music, after spending $4.99 for the priviledge
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're experiencing problems with AirSync.

What operating system are you using? Windows 7? Vista?

What device? What version of Android?

What errors are you getting when you sync?

If you are using doubleTwist 4.0 ("doubleTwist Sync"), here is a step by step guide to syncing along with some troubleshoot tips. Please let us know at which step you are encountering problems and what the error message is.

http://www.doubletwist.com/help/question/guide-to-syncing

Thanks,
Henry
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Alex Velay

Ideas & Improvements  - 
 
So far I am loving the player, but there is one feature I desperately need. I want to be able to configure the media buttons. I like to replay the same song sometimes, so if I could have a single back click rewind the song vs going to the previous track I would be extremely happy.
1
Henry Kwan's profile photo
 
Hello,

Thanks for the feedback. We appreciate it.

A number of UI changes  has been suggested by other users so the design team and the product manager has been reviewing them for consideration in future updates.

Feedback like yours helps us to prioritize our future development plans. I've sent your comments on to our product manager.

Thanks,
Henry
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Steven Zats

Help & Tips  - 
 
I have 1798 songs in Itunes under Songs...When I go to sync with DoubleTwist it says I only have 1200+ songs to sync and none are DRM protected.  I have my music in one location:  Music\Itunes\ItunesMedia\Music.  What do I have to do correctly to ensure DoubleTwist syncs all 1798 songs?

Thanks,
Steve
1
Henry Kwan's profile photo
 
Hello,

What are you using? Windows 7? Windows 8?

Are you viewing items only local to your PC? Or do you have "Show Music in the Cloud" active?

doubleTwist imports from iTunes using the iTunes XML file so if it isn't seeing everything in iTunes, perhaps it's importing from the wrong XML file. doubleTwist will use the iTunes XML file found at the default location. Multiple copies of the iTunes XML can cause problems.

Here's are some help pages on how to remove/rename iTunes XML files, regenerate the XML file, and reset the doubleTwist library database.

Windows 7/8:

http://www.doubletwist.com/help/question/guide-to-syncing/#A

Windows XP/Vista:

http://www.doubletwist.com/help/question/how-to-troubleshoot-itunes-library-playlist-importing/

Thanks,
Henry
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Hey there, I'm running on a Mac OS 10.9.2 and my iTunes library's playlists aren't updating. The recently added data is coming through and I'm getting every new song I add to iTunes, but the actual playlists that I have only go up to a certain date and they won't update. I've uninstalled double twist from my computer and reinstalled it. I've clicked on the "Import iTunes Library under File>Library. I don't know what else to do! Thanks for any help!
1
Henry Kwan's profile photo
 
Hello,

I'm sorry that you're having problems with doubleTwist. We are currently investigating reports that doubleTwist is not able to properly parse certain iTunes XML files.

You can try regenerating the iTunes XML file by renaming/moving it and then rerunning iTunes.

Here's an Apple help page on the XML and ITL files in the iTunes library.

http://support.apple.com/kb/HT1451

"iTunes Library.xml contains some (but not all) of the same information stored in the iTunes Library file. The purpose of the iTunes Library.xml file is to make your music and playlists available to other applications on your computer. If you delete the file, iTunes creates a new copy from the iTunes Library file."

* WARNING: Do not touch the .itl file as this will affect your iTunes Library. Please only rename or move the XML files. The above linked Apple KnowledgeBase article is for informational purposes only. *

Then delete the doubleTwist Library folder at this location:

DRIVENAME/Users/USERNAME/Library/Application Support/doubleTwist/Libraries

Here's a help page with screenshots on how to do this.

http://www.doubletwist.com/help/question/how-to-reset-doubletwist-for-mac-osx/

Thanks,
Henry
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Chris Wallard

General discussion  - 
 
Hi, I just installed doubletwist and it's picked up my galaxy phone without a problem. However it can't seem to pick up my itunes libary correctly (it shows only 26 songs and no playlist). My media's stored on a NAS drive, and I'd deleted the 'My Music' iTunes folder so that it wasn't picking up that one. Any other suggestions?
1
Henry Kwan's profile photo
 
Hello,

Please make sure that you do not have multiple iTunes XML files on your system as doubleTwist will use the iTunes XML file found at the default location. Multiple copies of the iTunes XML can cause problems.

Here's are some help pages on how to remove/rename iTunes XML files, regenerate the XML file, and reset the doubleTwist library database.

Windows 7/8:

http://www.doubletwist.com/help/question/guide-to-syncing/#A

Windows XP/Vista:

http://www.doubletwist.com/help/question/how-to-troubleshoot-itunes-library-playlist-importing/

Thanks,
Henry
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Really appreciate the DriverUpdate Malware that came bundled with the double twist download you fucks.
1
Rooks Turner's profile photoMonique Farantzos's profile photo
3 comments
 
+Rooks Turner
The offers we receive are from a partner called SweetLabs, who has relationships with many big companies such as Google, Amazon and Microsoft.

Any offer that is available during installation is presented in its own page in the installer and it is impossible to miss unless one blindly clicks NEXT (see for example http://doubletwist-website.s3-website-us-east-1.amazonaws.com/faq/images/opencandy/amazon.toolbar.png).

We also remove offers when we receive complaints from our users (such as when a specific offer is not up to our standards or behaves in what may be perceived as unexpected or unethical ways).

The percentage of users that install an offer (like an Amazon toolbar for example) is usually below 30%.
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Rooks Turner

General discussion  - 
 
I actually thought this program might be something refreshing in the never ending battle to avoid using itunes like the plague. Alas, how naive I am to have thought maybe Doubletwist was the answer. Basically sneaking malware into the installation process?! WTF you guys. Thought you actually had a solid program but its slow to load, unresponsive, doesn't tell you weather a sync with a device is complete and lacks an eject button. Like how hard is it to create a program better than itunes? Itunes is AWFUL, it has become unusable its so slow but you guys managed to make something worse while installing malware right along side it. What bullshit.
1
Rooks Turner's profile photoMonique Farantzos's profile photo
2 comments
 
+Rooks Turner Thanks for your input. Sorry for not replying here earlier, but we have discussed the fact that we include optional offers to install 3rd party software such as Google, Microsoft and Amazon toolbars on a separate thread: https://plus.google.com/105564979419928322564/posts/Svmv8KWS1Hw. It looks like you already participated on that thread. Unfortunately, Google+ has no way to merge similar threads, so please post any replies to the other thread to avoid duplication.
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