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Monique Farantzos
owner

CloudPlayer  - 
 
Twisters, the latest version of CloudPlayer is now live on the Play Store and brings full FLAC support, including 24-bit audio, WMA cloud support, a WiFi data switch that turns off cellular data and other bug fixes. Get it while it's hot!

If you're not part of the beta you can get it now from the Play Store: https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
CloudPlayer is a revolutionary music player that puts you in control of you...
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Ryan Mahoney

doubleTwist Classic Player  - 
 
Switched computers and I'd like to sync my music library (or at least part of it) on my samsung phone. Doubletwist sync pops up perfectly when I plug in my phone but when I click 'Music' it does not allow me to click the check box for 'sync music'. It only allows me to click the checkbox for 'import new music and playlists'.
Anyone know what the problem might be? I tried re-installing DoubleTwist Sync on the desktop and resetting my library database on the phone.
Thanks!
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Monique Farantzos's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Ryan Mahoney,

Here's a 3rd party help page with more information on how to switch back to a lower scaling setting.

http://winsupersite.com/windows-8/hands-windows-81-desktop-display-scaling

Once the "Sync music" checkbox has been enabled, you can switch back to the previous scaling setting.

Thanks,
Henry
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Duncan Say

General discussion  - 
 
I'm a little annoyed because I downloaded double twist then bought air sync to talk to my Mac when I should have just upgraded to Double Twist pro.  Now I have to pay twice to get the same set of features which does not seem fair.
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Monique Farantzos's profile photoHenry Kwan's profile photo
4 comments
 
Hello Duncan,

Here's a help page with additional information on the upgrades available in ClassicPlayer.

http://www.doubletwist.com/help/question/guide-to-doubletwist-purchases-upgrades/

Thanks,
Henry
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David Hollingshead

General discussion  - 
 
Please allow option to show songs in playlist grouped by artist so it's easy to shuffle from a certain song then continue with random tracks.
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Giulio Albanese

Help & Tips  - 
 
Hi guys,

I wanted to ask if CloudPlayer saves in cache songs while I listen to them as Play Music does. And also, is there any way to get the same service on PC or I have to search all the three different clouds to find my music?

Thanks.
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Henry Kwan's profile photo
 
Hello,

You can cache files for offline listening by selecting the "Keep Offline" option on an item (album, playlist, etc.).

Currently CloudPlayer is only available as an Android app but we've gotten some requests for a PC version so it's something that we're considering for the future.

Thanks,
Henry
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Florian Graf

Help & Tips  - 
 
before even starting with syncing music from mac to nexus I've encountered already two critical problems with doubletwist (3.2.0): 

1) not all playlists have been imported from iTunes (11.4)
2) doubletwist is super slow and the wheel/ball keeps spinning for minutes whenever i click on a playlist or select a command in the menu bar

Thank you for your help.


Mac Air 2013 OS X Yosemite 10.10.2 / iTunes 11.4 / doubletwist 3.2.0
Google Nexus 5  Android 5.1.1 
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Florian Graf's profile photoHenry Kwan's profile photo
3 comments
 
Hello Florian,

Thanks for the update. I don't have any playlists that start with a "?" but I'll give that a try.

Perhaps the application log file will have more information on what might be causing these issues.

Please reset the database one more time but during the launching of our sync application, please hold down SHIFT and open the application. A new menu, Debug, should now appear next to the Help menu.

Verify the same problem is occurring. Then select "Send Log to doubleTwist..." from the Debug menu and please include your email and the G+ URL in the "Additional Information:" field.

https://plus.google.com/u/0/104560203982759265061/posts/GhZU9kiFE7T?cfem=1

Thanks,
Henry
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Lin Daniel

CloudPlayer  - 
 
I use cloudplayer in android. CludPlayer show invalid character for some Chinese characters. Please correct it, Thanks!
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Henry Kwan's profile photoLin Daniel's profile photo
4 comments
 
Yes, it is very strange. I can see the correct chinese character in itunes. Maybe the tag is converted to itunes tag by its match function.
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Monique Farantzos
owner

CloudPlayer  - 
 
We are getting some great press on the latest CloudPlayer release. Get it now from the Play Store! http://www.androidcentral.com/doubletwists-cloudplayer-picks-full-flac-support-and-cellular-data-toggle
CloudPlayer, the recently-launched music app from doubleTwist that turns your favorite cloud storage service into a streaming music locker, has received its first big update. Coming along in the update are a few new big features, such as full FLAC file support and a cellular data toggle. Here's the full breakdown of what's new in CloudPlayer version 1.0.4: Added setting to turn...
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Ramy Aljelda

General discussion  - 
 
Hi,
I am facing a bad bug after the last update for cloudplayer
After playing any song it doesn't move to the next one, instead it plays like again without sound after that it moves to the next one.

I already sent you an Email and you replied to me but nothing has been resolved yet! 
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Ramy Aljelda's profile photoHenry Kwan's profile photo
4 comments
 
Hello +Ramy Aljelda,

A beta invite was just sent to you. Please install the latest beta build and let us know if it resolves this problem for you.

If it does not, please reproduce the problem and then immediately send us a new set of logs. Please use "(Case 92899)" as the email subject line.

Thanks,
Henry

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Gerbals

doubleTwist Classic Player  - 
 
Hi There, have been using the app and all going well except the following:
 ( Running on Android Lollipop Galaxy S5 as well as Galaxy Tab3)
1) When I airplay to my NAD Viso 1 AP  sometimes the music plays at a slower speed.  This only happens with Doubletwist.  Other apps work fine.
2) It is not possible to adjust EQ while playing a song. THe Equaliser does not show in the pull down menu.
3) It is not possible to Save your own pre-sets...
Can you please assist ?
Otherwise, GREAT APP !
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Henry Kwan's profile photoGerbals's profile photo
2 comments
Gerbals
 
Thanks Henry, looking forward to the updates!
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Matt Ramos

doubleTwist Classic Player  - 
 
Will the double twist work with Sirius XM on Android to Apple TV
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Henry Kwan's profile photoMatt Ramos's profile photo
2 comments
 
Airplay is built into the xm app my iPhone usto to do this v
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Thomas Dummermuth

CloudPlayer  - 
 
Gave it another try after the last update. It resolved some of the previous issues. However, sometimes it skips a few seconds with local songs on external card just like it was sometimes on an old turntable. Done on purpose for nostalgia?
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Henry Kwan's profile photo
6 comments
 
Hello +Thomas Dummermuth,

I noticed that this issue occur with a WMA file. Does this only happen with WMA file or have you also seen it with a MP3 file?

Thanks,
Henry
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Toby Briggs

Help & Tips  - 
 
Hi there - first post here, so please bear with.

I am trying to import music from my Galaxy S4 to my laptop, so I can put it on my old iPod Nano for holiday.

Playlists have been imported fine, but all 637 songs have had an error of "Cannot access file".

They are stored on my memory card on the phone.

I've got 5.0.1 on my phone

Any help would be great
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Henry Kwan's profile photo
 
Hello,

I'm sorry but starting with Android 4.4 (KitKat), Google changed it so that apps only able to access a specific sandboxed directory. Because of this change, we can not import items that are on the SD card. The QA/Dev team is currently investigating possible workarounds.

Here's a help page with more information on this change imposed by Google.

https://www.doubletwist.com/help/question/what-are-the-changes-to-sd-card-support-in-android-44-kitkat/

As a workaround, you can use Windows File Explorer to manually copy the files from the SD card to your PC so you can import them into iTunes for syncing to your iPod.

Thanks,
Henry
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David Hollingshead

General discussion  - 
 
Please add Properties or Details option in menu or long-press to see how many songs are in playlist, artist, and album.
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Henry Kwan's profile photo
 
Hello,

Thanks for the feedback, we appreciate it.

Various UI enhancements have been suggested by other users so we are evaluating them all for possible implementation in the future.

Feedback like yours helps us to prioritize our future development plans. I've sent your comments on to our product manager.

Thanks,
Henry
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Im on a motog 1st generation. Just updated to lolipoop, I have now duplicate files and can't delete anything just adding. Whenever I tried to reset again everything. Tried to erase within windows, still not working, I can't see the files in explorer but doubletwist managed to have like a hidden backup? Because the songs I deleted are still there. This is pretty annoying, how can I fix it?
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Henry Kwan's profile photoAline R. De La Victoria's profile photo
10 comments
 
Yup! Solved! Whenever I tried to delete from the download folder path that was on my phone the file was hidden. I needed to download another app which actually works with lollipop for opening the download folder through that app just to find out that allt he files I supposedly deleted weren't delete! Thanks again for your super fast response! ;) I'm happy so happy since your player is far better than the Google one! Even in lock screen!
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tomasz okulewicz

CloudPlayer  - 
 
How can I select only one specific Dropbox's catalog (with my mp3)?
I don't want to scan my entire Dropbox because there are also audiobooks and other audio files (which I don't want to listen to in CloudPlayer).
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Henry Kwan's profile phototomasz okulewicz's profile photo
2 comments
 
Ok, so I'm looking forward to it :)

Best regards.
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Olivier Schmid

CloudPlayer  - 
 
Hi,
Cloudplayer is really great to use. Do you consider adding other file access methods like for example file transfer protocols (ftp,Sftp,...) or Owncloud support ?
Regards
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Henry Kwan's profile photo
 
Hello,

Thanks for the feedback, we appreciate it.

We're looking to extending support to other media sources. A QA/Dev ticket has been created to keep track of user requests so I'll add your vote for these sources to it.

Thanks,
Henry

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Bob Arnett

doubleTwist Classic Player  - 
 
I have a Galaxy S5 and would like to know how to turn off the high-volume warning that pops up whenever I try to turn it up over some sort of threshold. I found a "solution" if one is using the default android music player but that doesn't seem to work on my device (Android 5). Any suggestions?
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Henry Kwan's profile photoBob Arnett's profile photo
2 comments
 
Thanks for your quick reply; I'll look into that.
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Ala Brazi

CloudPlayer  - 
 
I want to delete a song I am listening to from the cloud. Is there a fast way to do this? I noticed that the menu of the song inside the playlist is diffrent from the on inside albums. The one inside playlist doesn't give option to delete the song but to remove it from playlist. And the menu in the player doesn't has this option. 
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Henry Kwan's profile photo
 
Hello +Ala Brazi,

Thanks for the feedback. A "quick delete" option has been suggested by some users so it's something that we'll consider for future UI changes.

Feedback like yours helps us to prioritize our future development plans. I've sent your comments on to our product manager.

Thanks,
Henry
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Dana Howard

Help & Tips  - 
 
I recently purchased the doubleTwist Pro app and then followed the instructions for installing the free companion app on my PC for syncing libraries and playlists.  It installs fine but then when I click the icon to run it nothing happens.  I tried deactivating Nortons and redownloading and reinstalling after completely uninstalling the nonfunctional version, as well as trying to do the download from internet Explorer instead of Chrome to see if that made a difference.  Nothing works.  The program will not launch.  Any thoughts?  Thank you for any help.
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Henry Kwan's profile photoDana Howard's profile photo
5 comments
 
Thanks Henry! I didn't end up having to do any edits which saved me some time. I had all my music stored on a 2nd SSD with the Music folder on the C: drive referencing the location and iTunes using it as its library without importing the actual files.  Apparently that is an issue so I just moved the library into the "Add to iTunes Automatically" and that ended up putting everything in the iTunes Media\Music folder which your software could see.  After that everything worked out fine.  Finally, a nice piece of software that will import not only all my music but also those pesky iTunes playlists, saving me the time of having to rebuild them all on each device.  I love the iTunes interface but unless you run all Apple equipment they make it hard to work with it.  Your player is very nice!  I didn't think I would find something that running on Android I liked as much or even better than iTunes on the PC.  A few issues with DRM which is annoying since bought the songs in question but that is why I don't buy music from iTunes much - mostly CDs from Amazon, many of which come with a free mp3 download and they work across all devices.  Thank you for your help and pass my complements on to the rest of the development team. 
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