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Monique Farantzos
owner

CloudPlayer  - 
 
Today's CloudPlayer premium unlock code winner is +Zsolt Bodrogi . Enter your contact details here for a chance to win a CloudPlayer unlock code tomorrow: http://goo.gl/forms/vRqEDkAUgk and make sure to download CloudPlayer from the Play Store: https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
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Tim Davis

General discussion  - 
 
I got a new lg g4.  I downloaded double twist and transferred my iTunes albums  to  micro card external storage.  It appears the software reduced the m4a file size substantially. I assume the bitrate was decreased proportionally but I can not find a way to see what the bitrate is on the song files.  I want files high quality so I can take advantage of my car stereo blue tooth ability
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Henry Kwan's profile photo
 
Hello +Tim Davis,

Are you using PC or Mac?

What format are the files being transferred?

Currently lossless ALAC files are not supported directly in ClassicPlayer so they have to be converted/transcoded. But you can use our new CloudPlayer app to play ALAC files if you want to transfer them as-is.

By default, our PC app doesn't transcode but our Mac app does. You can disable transcoding on the Mac version by right-clicking on the device.

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/#disable

We're planning to port the playback engine and other improvements from CloudPlayer back to ClassicPlayer in the coming weeks. There is a free trial available in CloudPlayer.  It also supports local playback in free mode so you do not need to purchase the app for local playback.

https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer&hl=en

Thanks,
Henry
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Massimo Gregori

General discussion  - 
 
Hello,
I am using doubleTwist for Mac, I have a large iTunes library (30GB) and it seems that every time it performs a full sync and not an incremental one.
Should I configure somethings differently?
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Henry Kwan's profile photo
 
Hello +Massimo Gregori,

Are you syncing the entire iTunes library to your device?

Have you tried disabling transcoding?

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/#disable

Thanks,
Henry
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Mike Hartner

doubleTwist Classic Player  - 
 
I'm trying to use doubleTwist to sync via cable with an LG4. My Mac version of double twist will see the phone, but can't figure out how to MOUNT the device to download.  Am I SOL and need to airdrop?  I was hoping to sync everything via cable 
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Monique Farantzos's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Mike Hartner,

Recent Android devices only have USB MTP mode, which the Mac does not recognize without additional software. In addition, doubleTwist was not designed for USB MTP as it expects USB Mass Storage (MSC) mode.

We are working on additional syncing solutions for the Mac but this will take some time.

In the meantime, you can use AirSync to sync with USB MTP only devices.

Here is a quick start guide to AirSync on the Mac:

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/

Thanks,
Henry
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mmadrummer420

Ideas & Improvements  - 
 
over all best android app so far I've seen. i do have a album top 100 techno and trance. every two songs are from a different artist so i have 50 of the same albums. when i search each album, it has two songs by that artist in it. all 100 songs in one album would be preferred in search. that is the sole reason i would search by album to listen to the whole list in order or shuffle.  also being able to search by composer would be cool i Have used that to save my favorite song to a more permeant play list hidden inside the id3 tags of the songs. thanks 
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Henry Kwan's profile photo
 
Hello +mmadrummer420,

Thanks for the feedback, we appreciate it.

Universal search has been requested by users so this is something that we're looking into for the future roadmap.

You may want to try our other media app, CloudPlayer, as we're planning to port the playback engine and other improvements from it back to ClassicPlayer in the coming weeks. There is a free trial available in CloudPlayer so you do not need to purchase the app for a test drive.

https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer&hl=en

Thanks,
Henry
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Luke Bendkowski

Help & Tips  - 
 
My sync appears to be stuck on "Loading Your Library..." I've made sure the XML file should be all good, it just seems like it takes forever. I do have a very large library at 400+ GB and the XML itself I think is ~60MB. Is there anything I can do to make this faster or any logs I can send you to investigate? I reset the import to see if that would help but it didn't appear to. 

Cheers and thanks!
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Luke Bendkowski's profile photoHenry Kwan's profile photo
3 comments
 
Hello,

Perhaps another issue is causing it to get stuck.

Please send us a debug package by holding down SHIFT while right-clicking on the doubleTwist icon in the System Tray and selecting "Send log files…".

Here's a short help page on how to send the debug package.

http://www.doubletwist.com/help/question/doubletwist-sync-debug-mode/#E

Please include this Google+ URL in the "Additional Information" section for reference.

https://plus.google.com/u/0/113135289889212181974/posts/1p3vEmLc5RF?cfem=1

Thanks,
Henry
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Jacko Tallon

CloudPlayer  - 
 
Hi, I can't listen to my music offline on the Adroid app! I've downloaded them all from google drive and can only listen to them with internet 
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Henry Kwan's profile photo
 
Hello +Jacko Tallon,

Are you getting an error when you select the "Keep Offline" option? Or what happens?

If you check our app directory using a file manager, you should see the cache files in this path:

~/Android/data/com.doubleTwist.cloudPlayer/files/offline/

Thanks,
Henry
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Brian West

General discussion  - 
 
Where can I redownload doubleTwist recorder for Android? 
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Henry Kwan's profile photo
 
Hello +Brian West,

Please send us an email at:

support [at] doubletwist.com

Include this G+ URL for reference.

https://plus.google.com/u/0/111635472604096419614/posts/JfXDhhsWECN?cfem=1

Thanks,
Henry
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Glen Martin

doubleTwist Classic Player  - 
 
I am using the current version of DoubleTwist for Android, on Android 5.0.
When I am selecting songs or albums, is there any way to do a "Select All"? For example, if I am in the "Artists" screen, and select an artist, and they have 30 albums, is there a way to select all of them (and then I would typically select "Play" or another option from the menu)?
Also, I have a scenario where I have two albums that are part of a double album (concept album). If I just select the two albums, and then select "Play", it interleaves the tracks (plays track 1 from the first album, then track 1 from the second album, then track two from the first album, etc.). Is this expected behaviour? If so, could you explain why? If I am not using shuffle, I would expect it to play all of the songs from each album, before going on to the next album in the selection list.
Thanks!
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Henry Kwan's profile photo
 
Hello,

There is't a "Select All" option in the current UI but you can play all albums (in album order) by going up one level and then selecting the "Play" option from the three-dot menu next to an artist. If you want to play all tracks from an artist in alphabetic order, tap on "All songs by this artist" and then just select the first track. A play queue will then be created from all of the tracks.

We're planning to port the Material Design UI from CloudPlayer back to ClassicPlayer in the coming months. If you want a preview of the UI, you can install CloudPlayer from the Play Store. There is a free trial available in CloudPlayer so you do not need to purchase the app to have access to all features during the trial period.

https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer&hl=en

Thanks,
Henry
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Elysse Laskey

doubleTwist Classic Player  - 
 
Hey doubleTwist ,

I'm using doubleTwist Sync for Windows 10 and playing back these synced songs on the Classic Player on my Android smartphone OS version 5.1.1. 

I'm having issues playing back a large majority of songs with Japanese characters in their title, artist, or album name. I'll select play on the Android and the songs never load. Sometimes I can play other songs afterwards, but in other instances, trying to play these problematic songs freezes the application completely. 

All of these songs are in a compatible audio format and are synced from iTunes. In iTunes, they play back fine. 

I'm going to investigate further whether some of these problematic songs are DRM locked, but I know others aren't. On some songs that are having issues, I'm ripping the CD I own straight to iTunes and syncing the songs from iTunes to my Android using doubleTwist Sync. 

Does anyone have any recommendations? I would really like to use doubleTwist, but if it's unable to play songs with Japanese characters, it's going to be a no-go for me. 

Any help would be appreciated! 
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Henry Kwan's profile photoElysse Laskey's profile photo
4 comments
 
Hello again,
Downloading the cloud player fixed my issue immediately! Thank you for the fantastic support. Let me know if there is anything I can look into that would be helpful for your team.
Off to purchase premium! :)
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Greg Beyer

doubleTwist Classic Player  - 
 
Hello - I have a Nexus 6p and want to use a type C USB storage stick.  When I plug it into my phone the file manager recognizes the files as being in there, but they aren't found by doubletwist.  Any suggestions?  Thanks!
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Greg Beyer's profile photoHenry Kwan's profile photo
5 comments
 
Hello +Greg Beyer,

It's hard to say as there are a number of new features on the list and priorities are constantly changing.

It's a matter of balancing available resources against what our users are asking for so if enough users request something, it will get bumped up the list.

Thanks,
Henry
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Alessandro China

Help & Tips  - 
 
Hello,

I have just changed smartphone.
When I downloaded doubleTwist it doesn't recognise the premium features that I bought before with my Google account china.alessandro@gmail.com
What can I do to unblock them again ?
Thanks in advance
Alex 
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Henry Kwan's profile photo
 
Hello,

Thanks for the information. I checked the Google database and it shows an AirSync APK purchase from the Play Store.

You can download the AirSync app again using the Google Play Store app.

https://play.google.com/store/apps/details?id=com.doubleTwist.androidPlayerProKey

It should show as "Purchased" as the status and then you should be able to "Install" the app to regain AirSync functionality. Please make sure that the Play Store app is using that Google account.

http://www.doubletwist.com/help/question/how-do-i-reinstall-doubletwist-airsync-without-being-charged-again/#market

If you would like to upgrade to doubleTwist Pro, which adds Music Lover and Podcasts (ad-free) functionality, you can purchase the discounted doubleTwist Pro upgrade option in the doubleTwist Store.

http://www.doubletwist.com/help/question/guide-to-doubletwist-purchases-upgrades/

Thanks,
Henry
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nicola giolito

doubleTwist Classic Player  - 
 
Hello community, I have a Mac (with Mavericks) and a HTC M9. I have tried already several programs to sync, free and not free, but all with problems for HTC or for Mac... I understood it's not possible to sync a mac with double twist through USB cable, would be possible to have a trial code and try 1 airsync, before buying also this app?
Thanks
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Henry Kwan's profile photo
 
Hello +nicola giolito,

There isn't currently a trial available for AirSync but you can purchase the app from the Play Store and test it for 2 hours.

https://support.google.com/googleplay/answer/134336?hl=en

Here is a quick start guide to AirSync on the Mac:

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/

Thanks,
Henry
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Jarad Plato

doubleTwist Classic Player  - 
 
Hey there. I'm having a bit of a problem getting playlists to sync onto my desktop player from itunes. Neither from the library tab for 'import itunes playlist' or from the playlist tab itself. Running yosemite 10.10.5
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Henry Kwan's profile photoJarad Plato's profile photo
2 comments
 
Thanks Henry! 
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Monique Farantzos
owner

CloudPlayer  - 
 
Twisters, today's CloudPlayer unlock code winner is Lewis Green! Add your name to the list (http://goo.gl/forms/vRqEDkAUgk) for a chance to win another CloudPlayer unlock code tomorrow and download the CloudPlayer app here:

https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
CloudPlayer is a revolutionary music player that puts you in control of you...
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Monique Farantzos's profile photo
 
Time is running out! Enter your contact info for a chance to win today's unlock code for CloudPlayer Platinum: http://goo.gl/forms/vRqEDkAUgk
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Galvin Stanley

doubleTwist Classic Player  - 
 
hey!!! i want to get the full version of double twist but im not able to make the purchase from the app. Im from india and whenever i try to make the purchase a text message goes from my phone and no response from it. Please help me with this. :)

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Galvin Stanley's profile photoHenry Kwan's profile photo
4 comments
 
Hello +Galvin Stanley,

I'll ask the web team to look at the India transaction logs.

Please send a screenshot of your SMS conversation to:

support [at] doubletwist.com

Please include "DT Issue 20160203a" as reference.

Thanks,
Henry
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Hideyuki Satoh

doubleTwist Classic Player  - 
 
I'm using the Double Twist for my mac OS 10.10.3 and the Double Twist player on Android 6.0.1 that get synced by Airsync.  I can't listen to any songs from my Android player. when I choose a songs, moved to player display but don't start the song. Is it because sync got failed? if so should I need to delete current song data and sync again?   
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Henry Kwan's profile photo
 
Hello +Hideyuki Satoh,

Did you get any errors during the sync? What device are you using? Does it have a SD card?

Please try a library reset in ClassicPlayer on your Android device.

https://www.doubletwist.com/help/question/how-to-reset-the-library-database-in-doubletwist-player/

You may want to try our other media app, CloudPlayer, to check if this problem also occurs in that app. We're planning to port the playback engine and other improvements from CloudPlayer back to ClassicPlayer in the coming weeks. There is a free trial available in CloudPlayer so you do not need to purchase the app for testing.

https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer&hl=en

Thanks,
Henry
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Jeremy McLean

General discussion  - 
 
I downloaded double twist and bought airsync on another phone. So I need to repurchase airsync to get music to my new phone?
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Monique Farantzos's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Jeremy McLean,

As Monique mentioned, the purchase is tied to the account so as long as you are using the same account, you can reactivate/redownload AirSync.

Here's a help page with more information.

http://www.doubletwist.com/help/question/how-do-i-reinstall-doubletwist-airsync-without-being-charged-again/

Thanks,
Henry
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Robert Cohen

doubleTwist Classic Player  - 
 
Why isn't all of my music from my iTunes library syncing to Doubletwist? For example an album may have 16 tracks but only 3 get transferred? 
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Henry Kwan's profile photo
 
Hello,

Are you having problems importing from iTunes to our PC Sync application? Or are you having problems syncing from your PC to your Android device?

If our PC Sync application isn't importing everything from iTunes, please check your iTunes settings.

https://www.doubletwist.com/help/question/doubletwist-is-not-importing-information-from-itunes-correctly/

Otherwise, if you are getting errors during the sync, here is a step by step guide to syncing along with some troubleshoot tips.

http://www.doubletwist.com/help/question/guide-to-syncing

If after trying the troubleshooting steps, you are still seeing these sync errors, please send us a debug package from your PC immediately after encountering the errors.

You can do this by holding down SHIFT while right-clicking on the doubleTwist icon in the System Tray and selecting "Send log files…".

Here's a short help page on how to send the debug package.

http://www.doubletwist.com/help/question/doubletwist-sync-debug-mode/#E

Please include this Google+ URL in the "Additional Information" section for reference.

https://plus.google.com/u/0/106966810720139164614/posts/3vaZN8SvGCF?cfem=1

Thanks,
Henry
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Erin Keeley

doubleTwist Classic Player  - 
 
I was just emailed the link to download double twist for Windows.  The link doesn't work and the webpage is unavailable.  Has anyone experienced a similar issue?  Any help would be greatly appreciated! 
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Monique Farantzos's profile photoHenry Kwan's profile photo
2 comments
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