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Monique Farantzos
owner

CloudPlayer  - 
 
Twisters, the latest version of CloudPlayer is now live on the Play Store and brings full FLAC support, including 24-bit audio, WMA cloud support, a WiFi data switch that turns off cellular data and other bug fixes. Get it while it's hot!

If you're not part of the beta you can get it now from the Play Store: https://play.google.com/store/apps/details?id=com.doubleTwist.cloudPlayer
CloudPlayer is a revolutionary music player that puts you in control of you...
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Gerbals

doubleTwist Classic Player  - 
 
Hi Henry,  do you have any feedback regarding when the update to fix the slow playback speed will be released.  I am running double twist on three devices now (S5, Tab3 and Z3 compact) all with the same problem when streaming to my NAD Viso 1 AP.   Regards.
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Katie Vaughn

doubleTwist Classic Player  - 
 
Hello- Im new to Android products and downloaded and paid the $9 for the upgraded version of classic and its not showing on my phone and for some reason all my music is being put on my phone even though ive unselected all playlists and music but one playlist..... Please help!
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Henry Kwan's profile photo
3 comments
 
Hello +Katie Vaughn,

We got your log files from your Android device but unfortunately, all of the sync information is contained on your PC.

Please try a full reset of doubleTwist on your PC and Android device.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-and-pc/

Then after the reset, please try syncing that one playlist to your Android device again. If you are still seeing sync errors, please send us a debug package from your PC immediately after encountering the errors.

You can do this by holding down SHIFT while right-clicking on the doubleTwist icon in the System Tray and selecting "Send log files…".

Here's a short help page on how to send the debug package.

http://www.doubletwist.com/help/question/doubletwist-sync-debug-mode/#E

Please include "(Case 93147)" in the "Additional Information" section for reference. 

Thanks,
Henry

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FB93147
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Dan Lessmann

General discussion  - 
 
Doubletwist Synch setup appears to be incompatible with Windows 10.  Can you please generate a setip that will work or point me to the correct download?  Thanks!
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Henry Kwan's profile photoDan Lessmann's profile photo
11 comments
 
Hi Henry,
Yes that's the download I used and I'm getting the same results when downloading through two different browsers.
Dan
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Edmond Toub

General discussion  - 
 
Hi. I've been using doubleTwist for years. It's a great product. But it's desktop applications have always had serious flaws. Some of this is obviously not doubleTwist's fault---it's inherent in the process of importing from iTunes xml files etc.. But as a user the experience is really quite painful. Especially on OS X. Constantly waiting for the application to load, waiting through crashes and rebuilding libraries is not pleasant.

While, importing music from iTunes is never going to be perfect, other companies like iSyncr have done well to streamline the process. They've even solved the problem of Mac-Android USB synching! For years, the loss of mass storage mode has meant everything had to be done either through Android Transfer or through WiFi. For a while, AirSync was great because it sidestepped the issue. But as no improvements have been made to the very buggy OS X desktop app---this has become even more of a bother.

Finally, I rarely see unqualified good reviews of doubleTwist in the media. And no one promotes it on Reddit. I'd hate for doubleTwist to get totally sidelined. I'm happy you have introduced the Cloud player and I'll try it, but you really need to scrap your Mac desktop application.
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Monique Farantzos's profile photoEdmond Toub's profile photo
2 comments
 
Thanks!  I look forward to playing around with it. But to be clear, my issue isn't with AirSync---it's the Mac client. The OS X desktop application hurts your business.
 
That being said, I'm happy with doubleTwist as a music player.
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Ryan Smith

doubleTwist Classic Player  - 
 
Songs seem to play slower than usual when connected to airport express speakers. Any tips on how to improve performance?
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Monique Farantzos's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Ryan Smith,

As Monique mentioned, our app expects 44.1kHz sampling so if you are trying to stream something that is trying to save bandwidth by using a non-standard sampling rate (podcast episodes commonly use 22kHz), it can result in slow playing audio.

https://www.doubletwist.com/help/question/how-do-i-stream-to-apple-tv-2nd-or-3rd-generation-other-airplay-devices-from-my-android-device/#notes

Thanks,
Henry
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Duncan Say

CloudPlayer  - 
 
I thought I'd take a look at cloud player as I have doubleTwist and I installed it on my Moto G phone but it doesn't seem to see all the tracks on my albums.  The library is stored on a SD card and doubleTwist has no problem seeing them all.  I've tried the SD Scanner but I'm not sure I am doing it right as I can't work out the right path name.  Any help would be appreciated.  If Cloud Player works I may feel that this is the better upgrade route than doubleTwist pro.

Thanks
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Henry Kwan's profile photoDuncan Say's profile photo
2 comments
 
I transferred the files using air sync and they all can be seen by the double twist player.  When I downloaded cloud player I realised I could not see all the files on cloud player.  They are all still there on double twist. 

I have just deleted the no media file. 

Using SD Scanner and /storage/sdcard1/ seemed to work as the path but there are still loads of songs missing after having done a re-scan and resetting the library in cloud player.

I am using a 64Gb SD Card which is larger than Android is supposed to support but at the same time the double twist player can see all my files.

?
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James Barber

Help & Tips  - 
 
Hi there,

I have my itunes library and music folder stored on a separate hard drive, but Doubletwist seems to look for the default windows 7 location, even though iTunes knows that my music is stored somewhere else. Is there a way around this? The problem means that Double twist can't see any of my music.

Thanks for the help.

James
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Henry Kwan's profile photo
 
Hello,

We import information from iTunes using the XML file.

Please make sure that you do not have multiple iTunes XML files on your system as doubleTwist will use the iTunes XML file found at the default location. Multiple copies of the iTunes XML can cause problems.

If you are using iTunes 12.2, there is also now a new setting in iTunes Preferences, in the Advanced section, called "Share iTunes Library XML with other applications". Make sure that this is enabled. If it is enabled, try toggling it from on to off and then back to on to force the XML file to be created/updated.

Here is a step by step sync guide. The initial section has information on how to remove/rename iTunes XML files and reset the doubleTwist library database to force a new import. You should get a "Launching iTunes" dialog during the process. If you do not, that would mean that the incorrect XML file is still being used.

http://www.doubletwist.com/help/question/guide-to-syncing/#A

Thanks,
Henry
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shauna teevan

Help & Tips  - 
 
Hello!  Potential noob here with what could be a very stupid question.  I have moved to the UK from the US and don't want to lose my US itunes library.  Rather than getting an iphone here and switching countries(which would cause me to lose all my video and book content, and possibly music), or starting a new itunes account(same lack of content),  I am thinking of getting an android phone and using doubletwist to get my itunes library.    If I have a phone that is downloading UK apps, yet have a US itunes library, will that cause problems?
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Henry Kwan's profile photo
 
Hello,

As far as I am ware, there's no difference between US and UK versions of iTunes. Both will work equally well.

USB MTP syncing is only available on Windows 7 and Windows 8.

Here is a quick start guide to USB syncing.

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-usb-syncing/

Here is a quick start guide to AirSync on Windows 7 and Windows 8.

http://www.doubletwist.com/help/question/quick-start-guide-to-doubletwist-sync-airsync-syncing-play-store/

If you are using Windows XP/Vista or a Mac, you will need to use AirSync.

Here are some quickstart guides to AirSync on XP/Vista and Mac.

http://www.doubletwist.com/help/question/quickstart-for-windows-and-airsync/

http://www.doubletwist.com/help/question/quickstart-for-mac-and-airsync/

A full list of help pages can be found at our website.

http://www.doubletwist.com/help/

Thanks,
Henry
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Marko Rakić

CloudPlayer  - 
 
Cloud integration works fine, except that my MacBook Air 13" (2014) and Nexus 5 won't connect via AirPlay. They share the same wireless network. I am using OS X 10.10.4 and premium CloudPlayer version.
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Henry Kwan's profile photo
 
Hello,

What Airplay device emulator are you using on your MacBook Pro?

We generally test on actual Airplay devices like the Apple TV, Airport Express, and Airplay receivers like the Yamaha RX-V779.

Other users have reported success with Kodi and a few other emulators though.

Also, if you use a Bonjour/ZeroConf browser on your N5, do you see the emulator as an RAOP entry?

https://www.doubletwist.com/help/question/how-do-i-stream-to-apple-tv-2nd-or-3rd-generation-other-airplay-devices-from-my-android-device/#troubleshooting

Thanks,
Henry
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Matt Ramos

doubleTwist Classic Player  - 
 
Will the double twist work with Sirius XM on Android to Apple TV
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Henry Kwan's profile photoMatt Ramos's profile photo
2 comments
 
Airplay is built into the xm app my iPhone usto to do this v
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About this community

This is a volunteer community for users who want to share ideas and get help or tips from other Twisters. If you are reporting a problem, please include detailed information on your configuration. More information is always better than less information! If you are an advanced user and would like access to our beta, you can also ask to join our private community.

Daniel Adejumo

General discussion  - 
 
Paid for doubleTwist last night to move 13.7 gb (2718) songs from my itunes to my android. Set it on sync last night and woke up this morning expecting to have 2718 songs on my phone, annoyingly doubletwist refuses to sync about 800 songs onto my phone I've tried syncing all day but it refuses to work. The last 4 or so gb of music just refuses to sync I've tried it about ten times today.
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Katie Vaughn

Help & Tips  - 
 
 
Hello- Im new to Android products and downloaded and paid the $9 for the upgraded version of classic and its not showing on my phone and for some reason all my music is being put on my phone even though ive unselected all playlists and music but one playlist..... Please help!
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Henry Kwan's profile photo
 
Hello +Katie Vaughn,

I left my response on your other thread.

https://plus.google.com/u/0/102957773554163422651/posts/3UyV7m9aGQ8?cfem=1

Thanks,
Henry
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Dom Avalos

Help & Tips  - 
 
Hi! I recently updated to both Windows 10 and DoubleTwist Sync and my phone is no longer recognized by the desktop app. I've uninstalled and reinstalled several times and nothing has helped. Is there a way to go back to the classic syncer to get this to work until this is resolved?
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Dom Avalos's profile photoHenry Kwan's profile photo
5 comments
 
Hello +Dom Avalos,

Thanks for the report. We haven't seen this issue with our test systems but it's possible the Windows 10 upgrade process munged some of the database files used by our app. We have been testing with clean installs.

If you want to erase any saved profiles for your device, you can do so by deleting them from the doubleTwist directory.

C:\Users\[YOUR_USERNAME]\Appdata\Local\doubletwist Corporation\doubletwist Desktop\

For a shortcut to the "doubleTwist Corporation" directory, please paste this into a File Explorer window (this will also work on systems that do not have the view hidden folders option enabled).

%LOCALAPPDATA%\DOUBLE~1\

All profiles are named for the USB MTP ID number. The modification dates will show which databases were last used. You can then move or delete the unused profiles.

Or if you prefer, you can also perform a full reset by deleting the entire doubleTwist folder on your PC.

https://www.doubletwist.com/help/question/how-to-fully-reset-doubletwist-on-android-and-pc/#B

Thanks,
Henry
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Monique Farantzos
owner

CloudPlayer  - 
 
The latest CloudPlayer release is receiving some amazing reviews. If you haven't made the jump yet, check out this detailed review: http://www.xda-developers.com/cloudplayer-diy-hifi-music-streaming-solution/
Check out CloudPlayer, the new music streaming app from doubleTwist, which allows you to create your own music streaming service from cloud storage accounts
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David Gamble

CloudPlayer  - 
 
Cloud player is not working with my Sonos correctly. It sees it OK, connects but no music. Other music apps work fine. HTC One. 
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David Gamble's profile photoHenry Kwan's profile photo
3 comments
 
Hello +David Gamble,

Thanks for the report. As Monique mentioned, the Sonos isn't even suppose to appear in the streaming menu so this might be an Android bug. I'll ask the QA/Dev team to investigate further.

Which model of the HTC do you have? The M7? The M8?

What version of Android are you using? 5.1?

Which Sonos model are you using?

Just to double check, you don't have the "AllCast" app installed on your HTC One?

Thanks,
Henry
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Akarapol Suppakun

Help & Tips  - 
 
Hi! 
I'm trying to buy doubletwist pro via in-app purchase but it can't be complete (mobile payment) 

Can you help?
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Akarapol Suppakun's profile photoHenry Kwan's profile photo
3 comments
 
Hello +Akarapol Suppakun,

What error are you getting?

Please forward a copy of the SMS screenshot with the error to:

support [at] doubletwist.com

Include "DT Issue 20150801a" as reference.

Thanks,
Henry
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honyo ka

CloudPlayer  - 
 
Thanks for great player. Some Japanese "KANJI" letters are garbled. for example, correct name of track 5 is "夏の情景".
(Google Nexus 6, LMY47Z)
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honyo ka's profile photoHenry Kwan's profile photo
4 comments
 
Hello +honyo ka,

Thanks for the information. I'll update the QA/Dev ticket.

From my testing, it appears that the issue may be what character set is defined in the ID3 tags. On my system, if the character set is set to Shift_JIS or windows-31j, iTunes and Mp3tag can display the foreign characters correctly so CloudPlayer will also display them correctly. But if the character set is to set to EUC-JP, iTunes and Mp3tag is not able to display the correct characters and CloudPlayer isn't able to either.

Thanks,
Henry

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SPIC278
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Brent Thedieck

General discussion  - 
 
I need a refund to my Google play balance immediately as I purchased your premium upgrade for the airplay feature and nothing at all is different and there is no option to use any of my airplay devices. No settings have been added and there's no option to revert purchases either
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Henry Kwan's profile photo
 
Hello,

Which upgrade did you purchase?

The AirSync app from the Play Store? The MagicPlay app from the Play Store? Or the doubleTwist Pro upgrade from within our app?

If you purchased the apps from the Play Store, you will need to make sure that the apps have been installed. You can then stream to your Airplay devices.

Here's a help page with more information streaming and some troubleshooting steps.

https://www.doubletwist.com/help/question/how-do-i-stream-to-apple-tv-2nd-or-3rd-generation-other-airplay-devices-from-my-android-device/

Thanks,
Henry
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Ryan Mahoney

doubleTwist Classic Player  - 
 
Switched computers and I'd like to sync my music library (or at least part of it) on my samsung phone. Doubletwist sync pops up perfectly when I plug in my phone but when I click 'Music' it does not allow me to click the check box for 'sync music'. It only allows me to click the checkbox for 'import new music and playlists'.
Anyone know what the problem might be? I tried re-installing DoubleTwist Sync on the desktop and resetting my library database on the phone.
Thanks!
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Monique Farantzos's profile photoHenry Kwan's profile photo
2 comments
 
Hello +Ryan Mahoney,

Here's a 3rd party help page with more information on how to switch back to a lower scaling setting.

http://winsupersite.com/windows-8/hands-windows-81-desktop-display-scaling

Once the "Sync music" checkbox has been enabled, you can switch back to the previous scaling setting.

Thanks,
Henry
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