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Ask general questions about Lockrz here.

Please open a new topic for each question as it can be confusing trying to answer multiple questions at the same time.

If you need a guaranteed answer or need personal support, please raise a support ticket at http://www.kuffs.co.uk/helpdesk as I cannot guarantee that I will see every message on this forum. Google plus is awful for having a conversation. I have a 4K monitor yet it insists I post in a tiny box 2 inches wide and I cannot post images or attachments etc.

If I do respond here and attempt to help with your query\issue, please do me the courtesy of letting me know when your issue is resolved.

As well as it just being polite to let someone who is trying to help you know that all is now well, this is also for the benefit of other users who may find your resolution helpful.

If I am "left hanging" by you then I am less likely to respond to your future questions. Help me to help you. As a rule I am stupidly fast in providing support. I care less about doing that for rude people who simply ignore me when they no longer need my help.

I may also delete any messages that give a false impression of the app. For example, if you say that something is not working for you but you then do not respond to attempts to assist you. In my opinion this is usually down to the user misunderstanding a function but future readers have no way of knowing if that is the case.
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Hi Daz,

I have struck a little problem and are hoping for a bit of a point in the right direction. I have been using Lockrz happily for some time, and PasswordSafe before that. I am very happy with your software and will continue to be a supporter.

I have recently found that my Lockrz on Windows syncs to my DropBox, and my Lockrz on Android syncs from DropBox just fine. Hence, a change on Windows reflects perfectly on my Android.

However, not the other way. If I don't have my computer on me, and change or delete a password on Android and then sync, later returning to my computer, then sync, the changes are not reflected in Windows.

I fear I may be doing something wrong. Could you offer some advice??

I have a new Samsung Galaxy S9 Plus and I'm trying to import my lockrz account from my HTC ten and it keeps saying on the Samsung that my Dropbox and/or Google Drive have no locked to import. It synced perfectly on my HTC showing it's on there, so how can i get it to import on the new Samsung? Please help ASAP. Thank you so much!

Be phone, struggling to work out how to setup new one with Password Safe Pro? Any help? Cheers

how do I sync data to Lockrz for windows

Apparent Sync bug in Lockrz for Android: I've recently started using a Samsung S9, Running Android 8.0.0. Don't know if it is connected to this event, but on the new device the Sync isn't working. When you do a manual Sync, the double arrow wheel usually does several oscillating turns, back and forth. Mine now just does a quick clockwise turn and nothing happens. The data remains unchanged even though I added a new record using the Windows version. This happens using both Google Drive and Dropbox as sync providers. When I delete the Lockr and re-import it, everything is fine and I see the changes I made in the Windows app, so I guess it can be counted as a form of crude syncing. I haven't tried but I'm pretty sure that any changes I make in the Android app now won't sync up to the cloud, making the Android app read-only at the moment.

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That fixed it.
Thanks
I just installed 1.0.15.0
on opening I get the error message System.DllNotFoundException: Unable to load DLL 'SQLite.Interop.dll': The specified module could not be found. (Exception from HRESULT: 0x8007007E)

I have a full printout of the error log if it helps

Hello Daz. I've swiped away important info once again - my fault for not noticing before backing out. Would it be possible to put in an option for a prompt when swiping away or to disable swipe to remove fields on the Android version? Thank you.

I have a couple small problems with LFW.
If you accidentally double click the LFW icon it tries to open 2 copies and gets stuck. You can solve it by closing one or both running apps with task manager but its a nuisance.
I tried to put LFW in the start window so it opens on boot but nothing happens, is it the app or me?

Running Ver 1.0.12.0 on Win 10

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When deleting a card from the list presented after a search I get an exception error as per screenshot.

As you can see, I have two cards with the same name: Telepass; both these cards give the error when deleting from the search tree.

Also, is there any way of determining where in the tree structure a card is after having done a search? I'd like ti figure out where I have these two cards without searching the full tree structure :-)
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