Stream

Ari Fuld

Tools of the Trade  - 
 
 
For all you Selfie artists out there, here is one teenage Selfie gone wrong! The conductor of this train just became awesome! 
1
Add a comment...
 
When you think about community or online forums do you think about making sure that you "Resonate"?

When you bridge a community from online to offline the relationships should be seamless...  

*Is it the job of the Community manager to make their interactions resonate with the users?+ 

Great post from +Audrey Bellis covering her IRL meetings with myself, +Tim McDonald & +Rafflecopter team.. 
 
Great Social Relationships bridge from Online to Offline World!

At #SMMW14  this past month I was lucky to meet IRL well over 100+ that I would call my "Social Friends" for the first time in person!  The great part was that we didn't need an ice breaker or have awkward conversations... as long as the persons profile picture looked like themselves we would jump into conversations and continue our online relationships offline...   

This is a great post from +Audrey Bellis who I am lucky enough to call a friend on twitter, Instagram and someone I had done google hangouts with but until this event hadn't met IRL... 

Why did these IRL relationships work..... Audrey says its best... you must RESONATE online to really make the relationships work! 

+Social Media Examiner  #SocialMedia   #Community  
What it means to "Resonate": Online and In Person In the last few weeks, I have been to what feels like: back to back events. At each of these, the first question people always ask is: "What do you do?" Well, technically we're in the content marketing business but I dislike using such a buzzword. …
2
1
Tim McDonald's profile photo
Add a comment...
 
Highlights from the 'SocialMedia & Broadcasting' G+ Hangout - http://vl.io/1qE0SH5. In the 'About' section of each video you will find hyperlinked times to help you find points of interest.
1
Add a comment...
 
 
Teenage girl has Twitter meltdown after tweeting terror threat to +American Airlines!
#CrisisPR   #CrisisComms   #airlines
The 14-year-old decided to send an extremely ill-advised threatening tweet to American Airlines but quickly regretted it
1
Add a comment...
 
Join us in #NYC for a free event on Tuesday night: appetizers, wine, craft beer, and more!

RSVP today: http://5bystumbleuponwhatif.splashthat.com/
1
Add a comment...
 
Hello! I’m Rick, a Graphic Designer and I’ve been the Community Manager at +48hourslogo  since summer of 2013. I still feel a bit new, like there’s so much to learn and opportunity to grow, so I look forward to learning a lot.

My biggest challenge is connecting to other businesses online, finding the right ones and the best ways to engage them. I do well with writing, I’m good on Facebook, but would like to use Twitter and Google+ more effectively. I love talking to people, especially about design. So if you need any help with graphic design related issues I would be glad to help!
1
Add a comment...

Brandwatch

Discussion  - 
 
The Best Community Managers Have These 5 Traits

1) Empathy

2) Communication skills

3) Passion

4) Thick skin

5) Creativity

http://www.brandwatch.com/2014/04/the-best-community-managers-have-these-5-traits/

Anything you'd like to add? :-)
4
Jessica Kohl's profile photo
 
Definitely agree with #4 some of my campaigns with the lowest CPF also had the highest backlash from the trolls it can feel like crap to wake up and check a feed with tons of people telling you to die/ you're a piece of crap etc because they think they are addressing a brand . 
Add a comment...

Matt Maldre

Discussion  - 
 
An idea: what if we could sync instant messages with blog post comments?
Imagine if blog comments could connect with IMs. Or IMs to connect with blog comments. What do I mean? It seems like a bit amount of work to go to a blog post, type a comment, and wait for a response. Example: I’m having a conversation with my cousin on his blog post about the …
1
Add a comment...
 
Quick question (apologies if it's a little basic): Is there a way of separating out how many people have seen/engaged with your content directly on a Facebook page from that which they’ve seen in the newsfeed? Thanks
1
Natalie Brandweiner's profile photoDan Spicer's profile photo
3 comments
 
No problem. As an estimate, as you have timeline views and other metrics, you could take these from the total views and use that remaining figure as an approx. Hope you figure it out :) 
Add a comment...

isaac nabors

Discussion  - 
 
LOL!
1
Add a comment...

About this community

A community for community managers. This is meant to be a place to share experiences and knowledge not a home for self-promotion. *We do not permit any links unless there's a specific reason why you must share with this group.* Also, please make sure it goes under discussion CGMR Jobs, Methods & Strategies, Tools of the Trade, or Events. Any posts that don't follow this will be warned the first time, deleted the second time and user banned the third time.

Neel k

Introductions  - 
 
Hi! I'm new to the community. I am an SEO person from India. I am looking forward to learning from everyone! 
1
Marck Ernest Thornton's profile photoNeel k's profile photo
4 comments
Neel k
 
No..chennai....
Add a comment...

Sean Bryant

Methods & Strategies  - 
 
How to solve the #ScunthorpeProblem. Strict filters aren't necessarily the best filters. Thanks +Marshall Bauernfeind for putting together this video. Gotta love keynote!
 
Have you ever dealt with the #ScunthorpeProblem in your #onlinecommunity   ? Let +Marshall Bauernfeind show you how to fix this by using the #CleanSpeak  solution. 
Inversoft has developed a solution to the Scunthorpe problem. By introducing CleanSpeak's Filter Mode, each word or entry can be filtered differently to ...
1
Add a comment...

Elena Charameli

Tools of the Trade  - 
 
Hola equipo, si estás interesado en Optimizar tus campañas SEM y anuncios en Google Adwords no te pierdas este post, te lo recomiendo ;) ¡Un saludo!
 ·  Translate
1
Add a comment...

Mumba Cloud

Discussion  - 
 
Identify who the early adopters are and invite the most active members to become champions. They are our greatest asset in the community.
1
Add a comment...

Jessica Kohl

Discussion  - 
 
As a CM do you ever feel like you're annoying people? 
1
Jessica Kohl's profile photoSherrie Rohde's profile photo
3 comments
 
Possible. Have someone else take an objective look at your communications and get their perspective. Also try asking some of your community members for their feedback. :)
Add a comment...
 
Hi all, we have a new on-demand crash course for Community Management Essentials. It's written for association executives but has very useful stuff for any new community manager. I know none of you need this, but please share if you know anyone who does. Thanks!
I've partnered with Ben Martin of Online Community Results to offer an on-demand, crash course on the Essentials on Online Community Management (EOCM). We designed this course for community manage...
1
Add a comment...
 
#cmgr info
 
I love this post by +Maria Ogneva. From a community management and behavior change perspective, this helps me think about:
- What progression of steps (levels) make sense, and how can I set them up?
- What are daily, achievable goals?

#cmgr #community-manager #tinyhabits #gamification 
2
Add a comment...
 
I want to put together a G+ Hangout to discuss 'Measuring cus­tomer sat­is­fac­tion scores (CSAT) for online communities'. Some of the takeaways should be how to aggregate scores from different channels like email, forums and phone. Whether questions can be aligned across channels or whether there are compelling reasons to approach them differently. Who would be the best names to approach? Are you interested?
1
Add a comment...

Tanya McGinnity

Discussion  - 
 
An important video for all Community Managers to watch...

"You read the comments?!" Absolutely! It's a fact: being a content creator opens you up to vicious, anonymous negativity that can make a person weep and clear out the whiskey section at the local grocer. Let's give our collective livers a break, shall we? Nika Harper has braved YouTube comments and forum posts for years, and using logic and empathy, she'll help you craft mental armor that can resist flames and save money on therapy bills.


http://www.gdcvault.com/play/1020580/How-to-Become-Fireproof-Surviving
3
Sherrie Rohde's profile photo
 
Great find!
Add a comment...
 
Tomorrow I'll be part of a G+ Hangout about 'Social Media and broadcasting best practices' and I hoped some of the community might be interested in tweeting / commenting while we're live. There are a number of broadcasting people taking part and I know their leadership will review the discussion so if you'd like a space (if we have one) let me know. Otherwise I'd really love to get your questions answered live if you had any.

https://plus.google.com/events/c8f2if3i6duc1soicshccqo7n7k
G+ Hangout discussion about the best use of social media for broadcast and radio organizations. Guests will be @103481343935202339450 @111818109584282997382 @104012656422974971840 @109941359503944750019 @115762948355957985448 @113453524780052101822 @109380821053403042485 and @102810329782053976958 if she can make it. A Twitter list containing all of the experts listed above can be found here - https://twitter.com/benohanlon/social-media-broadcast...
2
1
Nancy Kenney's profile photo
Add a comment...