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The likeness is uncanny! 
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I have a quick question:

- Should Content and community management be separated? 
- And Why? 

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The top 100 Community Managers on Twitter. 
Thanks to Little Bird for your support of #CMAD  

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Pew's #socialmedia  report for 2013 is out, and I pulled some of the more prominent and interesting data for you all.

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My team recently launched a monthlong "Season of Social" designed to help social & community managers stay sane throughout the holiday season. We're giving away a new resource, set of tips, or other helpful content every weekday until the end of December.

Hope some of you will find it useful! Would love your feedback on how we can improve for future versions, too :-)

Hey CMs! Question for you, I'm a big fan of using Sprout Social to manage my academic community's SM accounts (particularly for the terrific scheduling function). Could any of you recommend a lower cost/free tool that you have experience with? Thanks much!

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We're getting things ready for Community Manager Appreciation Day 2014, including a brand new website! We're really focused on collaboration for CMAD, so come meet the team and let us know if you want to participate in the event! :)

#cmad #cmgr 

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For all the Community Managers and Social Media people out there - step back and take a breath and ask: "Does this need a response?"  Remember: it is not what a troll says, but how it is responded to and for every crazy troll, there are more objective readers that see through their rants.
Don’t Feed the Trolls! How to Manage Negativity in Social Media (Infographic)
http://buff.ly/1crA0me

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Brand Storytelling: Leveraging Employees To Scale the Content Engine
Webcast on Wed, Nov 13th at 2 PM EST
SIGN UP at http://bit.ly/leverage-employees-brand-story
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How to Coax the Champion & Starve the Troll in Every Community.
How Community Managers Can Lift Up Champion And Starve The Troll [infographic]

Communities are made of people, and people are complex! In the community management industry we talk about Trolls and Champions, and yes, there are some online contributors who are pure gold and others who are pure trouble.

More often, however, the people talking about your brand online have it in them to be your biggest supporter or your most vocal critic. The way their comments are heard, responded to, and acted upon makes all the difference in which version of their personality comes out to play in your community. It’s the job of the community manager, then, to coax out the Champ and starve the troll in your online community. Here’s how it’s done:

Pin it: http://www.pinterest.com/pin/381539399652630338/

Infographic source: http://bit.ly/16iioDF
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