15 Statistics Shaping the Future of Customer Service
The world is rapidly changing, and so is customer service. This infographic offers 15 major statistics shaping the future of customer service to help you better understand how your business can prepare for the coming changes and meet your customers’ service expectations: http://goo.gl/7Wz68Z#biztrends
Providing good customer service doesn’t have to be difficult, though we seem to often overlook the fundamentals in the pursuit of excellence. This article highlights 10 critical Dos and Don’t of great customer service that every service employee should always remember: http://goo.gl/1bMnl5
I've been asked by a few people recently what the title "front end developer" means and it's prompted me to stop and think, which means it's probably a really good question. Interestingly, everybody seems to have a slightly different answer....
How to Build and Maintain Digital Customer Relationships
Business success has always been built on relationships. These days, more than ever before, it depends on how businesses are able to create positive digital customer experiences. Here are 7 steps your company can take to build and maintain efficient digital customer relationships: http://goo.gl/t8N3pm
New Survey released regarding cyber security issues that employers need to watch out for. Employees should be trained on these risks, and how to avoid exposure. Careless cloud users are top Cyber-security Risk for Employers: article from +SHRM (Society for Human Resource Management)
Despite the cybersecurity risks involved, 1 in 5 employees keep their passwords in plain sight, have accessed work files from a device that was not password-protected and have lost devices that weren't password-protected.
5 Reasons Companies Fail To Meet Social Media Expectations
Over the recent years, social media platforms have been playing a key role in customer engagement and customer service. With that, the number of companies that still fail to meet social media expectations of their customers is huge. Here are 5 major reasons why: http://goo.gl/o6QFL9#socialmediatips
The Dropbox headquarters in San Francisco – SoMa district (which stands for South of Market) – is a 13,000 sq ft large open space designed by ASD | SKY interior design studio in a modern, urban/industrial style.
The Dropbox's San Francisco headquarters - SoMa district (which stands for South of Market) - is a 13,000 sq ft large open space designed in a modern, urban/industrial style. Let's take a tour of their cool offices!
Why Your Company’s Customer Service Culture Matters
Great customer service starts with the culture inside of the organization - the way you treat your employees and organize your business workflow. This infographic provides some valuable lessons from customer service stars and 7 tips on how to create your company’s customer service culture: http://goo.gl/iaccnv