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Freshservice, the online IT service management solution has partnered with Box and AWS to bring you Refresh:IT - The new IT that will redefine the employee and customer experience.

https://goo.gl/JWUNrM

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Moving IT Service Management to the 21st century: Ethnographic research paints a sad picture of the current state of the ITSM market.

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Information Technology Infrastructure Library (‪‎ITIL‬) can help enterprise data centers to organize their ‪‎IT‬ resources in an efficient manner and track important changes in the system and understand how they affect service levels :http://goo.gl/Z8eC1w

#ITIL #ITSM #ITservice #IT

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Develop a killer IT transformation strategy by having the right framework and approaching it logically

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Even though enterprises across the globe fully know the benefits of ‪ITIL‬, they still show resistance towards its implementation for various reasons. Get to know the top 10 types of resistance towards ‪ITIL Implementation‬.

Read More: http://goo.gl/TNmnDQ

#ITIL #ITILImplementation #ITSM #IT

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Would love this groups thoughts on how vendors are partly to blame for failing LeanITSM initiatives... http://www.vigilantguy.com/ipccfail-why-leanitsm-is-not-less-itsm/

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Your online source of knowledge and know-how for IT Process Automation. Stay tuned for latest news & reviews, best practices, whitepapers, ebooks, video tutorials and webinars.

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We haven't made any progress on this initiative for some months now.

I don't yet see a knowledge repository coming out of AXELOS, so maybe it's time to revive this idea. I'm reluctant to do something without lots of energetic and enthusiastic support, so what do other people think?
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