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Need a quick lesson in knowledge management? Then this short book of quick articles will provide you with just what you're looking for without the time consuming chore of reading and studying a traditional textbook on the subject. "Knowledge Management in 500 Words or Less" is the perfect companion for the busy manager looking for insights into knowledge management.

https://www.amazon.com/dp/B07CBPVRPY

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Top IT Service Management Softwares For Enterprises and MSPs

ITSM (IT service management) is the activities involving the design, planning, delivery, control and operation of IT services implemented by an organization to meet the customers needs. Get Free ITSM Tools: https://goo.gl/Mzgn9H

Read More: https://goo.gl/inr6sX

#itsm #it #information_technology #software #tools #it_service_management #msp #comodo #tech #enterprise #enterprise_softwares #remote_access #ticketing_system #patch_manager #quote_manager #mdm
Comodo
Comodo
one.comodo.com

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#ITSM #analytics crash course: 7 reports that can help you connect the dots in your IT #support

Register for the #webinar here - https://www.manageengine.com/products/service-desk/itsm-analytics-webinar.html?ggroup

IT help desks continuously generate enormous amounts of data. Using advanced #data analytics, admins can generate valuable reports that provide insights on various IT service delivery pitfalls and their sources. In this webinar, we will discuss seven reports every IT team can create, without any data mining expertise, to get a complete view of their #IT.

Find answers to all your burning IT questions, such as:

Is my service desk properly staffed?
What major factors are impacting our #SLA performance?
Are the right technicians accessing business-critical services?
Which changes in our environment are most likely to fail?
Which topics should our team focus on while building a knowledge base?

Register here - https://www.manageengine.com/products/service-desk/itsm-analytics-webinar.html?ggroup
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By 2019, over 85% of new packaged #custserv software will be delivered on a cloud-based model - Gartner MQ CRM CEC 2017 #custserv #SaaS
https://freshdesk.com/resources/gartner-magic-quadrant-2017

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Freshservice, the online IT service management solution has partnered with Box and AWS to bring you Refresh:IT - The new IT that will redefine the employee and customer experience.

https://goo.gl/JWUNrM
Refresh IT: Make IT Matter
Refresh IT: Make IT Matter
refresh.freshservice.com

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Moving IT Service Management to the 21st century: Ethnographic research paints a sad picture of the current state of the ITSM market.

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Information Technology Infrastructure Library (‪‎ITIL‬) can help enterprise data centers to organize their ‪‎IT‬ resources in an efficient manner and track important changes in the system and understand how they affect service levels :http://goo.gl/Z8eC1w

#ITIL #ITSM #ITservice #IT

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Develop a killer IT transformation strategy by having the right framework and approaching it logically
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