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We are one of the most trusted #IT_company in Gurgaon providing end-to-end #IT_services and solutions to all its clients at affordable prices. http://bit.ly/29xSshK

We are one of the most trusted #IT_company in Gurgaon providing end-to-end #IT_services and solutions to all its clients at affordable prices. http://bit.ly/29xSshK

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TouchTone wants your #election and #political short duration #voice traffic. Terminating over 9 million robocalls an hour, TouchTone's network is designed to handle high volumes of short duration calls. Customers trust TouchTone to provide reliable, high quality short duration termination for their election and political campaigns. For questions or pricing, contact your agent manager or call 800-900-3668. #voip #telecom #telecommunications
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Unlike inbound calling which only focus on enticing the already-interested population, outbound calling goes out of its way to reach a far wider audience.

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Explore the new version of Loway's WombatDialer for Asterisk PBX

In this video Loway will talk about new features of its most famous #dialer, the WombatDialer.

Ranging from the enhanced Real-Time page to the Copy Campaigns panel, this new version implements some major improvements to WombatDialer's functionalities.
You will take a look at how these features work, to better understand how things have changed and to see the power dialer in action.

Watch the teaser video: https://youtu.be/_WPZ5exA9As

Try free WombatDialer if you are not a customer https://www.wombatdialer.com/requestDemoKey.jsp

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Mistakes that first-time #CallCenter #Agents make, or some common areas of weakness?
 
·        Arrive on time and adhere to your schedule
·        If you don't know or are unsure about the answer to a customer's question or how to handle a request – ask for help
·        Maintain open communication with your trainer, team leader, coach or supervisor
·        During low volume periods when calls are slow, use the quiet time to review training and product materials.
·        When you are not on a call, listen to how respected agents handle customer interactions.
·        Share customer issues with your call center supervisor
·        Make suggestions for improvements
·        Find out what call center metrics and key performance indicators (KPIs) are used to evaluate your performance and how they are calculated
·        Be positive, open and flexible when change is introduced
·        Recognize that while the agent role is an entry-level position, you can use it as a first step in building a career
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Goals and Objectives in #CustomerCare in #CallCenter
 
·        Promptly answered calls
·        Providing an outstanding customer experience
·        Knowledgeable staffers
·        Customer resolution
·        Customer retention
·        Good company representation
·        Alternative contact options
·        Talk to your customers in real time
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