It is a while since I worked in disability and a Sleepover was, from 10pm till 6am (8hrs). Is it correct that an employer can now call a shift 'sleepover' from 10pm till 8am (10hrs) and pay $5per hour?

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This helpdesk is now CLOSED. We have a new improved NDS Helpdesk.

Please visit www.nds.org.au/helpdesk to ask your questions.

Thanks,
Elise

Therapy travel unclear - a scenario for clarification around the between and last app for the day. Our scenario is seeing 3 participants who are all in MMM5 area ( 45mins ) 1st trip from office is 45 mins - trip to participant 2 is 10 mins - trip to part 3 is 10 mins and trip back to office is 45 mins - this equates to 110 mins across all 3 participants - do i claim 36.6 mins per participant to cover the time or can i only claim 1st 45min - 2nd 10 mins - 3rd 10 min and return to office only 35 mins - as i have already claimed 10 mins to get to participant 3. I hope this makes sense as this is what we are currently trying to get out head around. - cheers Sara

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This helpdesk is now closing as we move to the new improved NDS Helpdesk.

Please visit www.nds.org.au/helpdesk to ask your questions.

Thanks,
Elise

Hi there, I have a question regarding line items and registration. During this ambiguous time of transition to the NDIS, our organisation erroneously assumed that the Finding and Keeping a Job line item would be covered under our existing NDIS registration within core supports. We are now aware our organisation needed to be registered for Assistance to Access and Maintain Employment in order to claim for this line item through the NDIA portal. We are urgently seeking to redress this situation and have now requested to be registered to deliver Assistance to Access and Maintain Employment services.

We have currently charged 3 participants for the line item – “Finding and Keeping a Job”. However, all three participants receive their NDIS funding support from financial intermediaries and are not agency managed.


When referring to https://www.ndis.gov.au/operational-guideline/planning/managing-funding-supports, your website states “Unless a participant's plan is managed by the NDIA, there is no restriction on who may provide supports under their plan. Participants can exercise choice about the selection of their providers. It is only when funding for a participant's supports is managed by the Agency that the supports must be provided by a registered provider of supports (section 33(6)). See Operational Guideline on Registered Providers.”

Please confirm that these 3 participants have been treated and invoiced appropriately according to NDIA Guidelines as they are NOT agency managed ( they are managed through financial intermediaries). And can we continue invoicing these families for this program in this way?

Thanks for your time!

Hello,
We have just become plan manager for the very first participant.
We did the service standard service booking to be this participant's plan manager 2 days ago. Today we tried to make plan managed booking but there was an error saying no standard management service found. what does this mean? what else do we have to do to make plan managed booking? Thank you

We are an online supplier of special needs equipment and as such we need to charge shipping, which has to include GST.

However, under the "consumables" category there is no item number for delivery of resources. This means we are needing to do 2 separate service bookings, one for the resources and one for the shipping, then 2 separate payment requests. This is not a long term solution for us. ANY IDEAS???
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