After reading some of these reviews, I am wondering if they are written by staff here. This has been my worst experience living at a place. When I went for my visit, I was incredibly impressed with the interior of the apartment; extremely spacious kitchens, mine had brand new carpet and the fireplace was a nice touch. However, when I moved in, they decided to change the apartment I would be moving into because they promised it to someone else, which meant my parking space was way farther than it should have been. As I was doing my initial walk through, I noticed there was a small hole in the toilet that caused water to spill out of the bowl and onto the floor. It took 3 calls and an email to get them to come out to tell me there was nothing wrong, and another 3 calls and me having to be there to point out the problem.
This is the experience I have had with all the maintenance requests I've had over the past 2 years. They finally cleaned the gutters after 2 winters of having a steady stream dripping right over the staircase. The sprinklers along every path are way too strong and cover the entire path. I am a bit under 6 ft tall and the water hits me in the head. My car was constantly covered in hard water stains from the sprinklers until I stuck a rock on the sprinkler, since they wouldn't come down and fix it.
They have security drive through every night and lock the laundry rooms. The hours are posted until 10 PM, but frequently the rooms are locked before 9:15. I called the security on one such occasion when my clothes were locked in the room and they said they wouldn't be able to get back until 2 AM.
The front gate constantly has issues. First, they weren't able to put my number into the system, which was OK at first, but at some point the system crashed, and the code I was able to use didn't work, and for some reason they didn't program a new one. That meant I had to run to the gate with my remote clicker anytime I had a guest. Speaking of the remote, I had to get 3 because they would stop working, even with a new battery. This means I spent a lot of time outside the gate waiting for someone else to open the gate so I could get in.
Neighbors here suck. There's a lot of kids around, which is fine normally. But they kick around soccer balls and constantly hit others' cars. Their parents don't seem to care. It doesn't help that management took down the fence around the concrete court that was designed for this purpose. One of the neighbors I lived above smokes in the bathroom, and it travels into my bathroom through the vent. I have asthma which is aggravated by cigarette smoke and explained this to the neighbor, who said she didn't care. Management of course did nothing.
This place seems much better than it is when you move in. They are really happy to get you on the hook, but as soon as they have you they ignore you, which is probably why so many people just hold rent and move out.