It is unfortunate that these nice apartments are so poorly maintained and managed. I recently moved here in March---I was shown a beautiful apartment and after I submitted the application, they called to tell me that there was something wrong with the apartment, but the had another one available in the same location with the exact same floor plan. I agreed (which was my mistake for not taking another tour, but lesson learned), and was placed in an apartment in the exact floor plan but not the same condition. The associate who moved me in did not do a walk through with me, and when I informed the apartment manager of that, she told me that she would get back to me....still waiting.
I moved into an apartment that was not move-in ready. There were dead roaches every where....one of the closet doors was off its hinge, the apartment was not painted (I know that because there are some children's scribbles all over the doors and walls), the carpets were not replaced or changed (and they are disgusting), the apartment itself is dingy and dirty. If you step outside onto my patio, you will find discarded toys and stray cats.
The maintenance here is terrible. They "fix" things in a timely manner, but they don't do it correctly. My dryer wasn't working with the dryer connections, and after the maintenance man was certain that it was my dryer and not the outlet---I had someone else come look at it and replace the broken dryer outlet. The dumpsters are always overflowing; I'm unsure if it's because they don't empty the dumpster often enough or because there is some shady business going on, but the dumpsters always have bags and bags and bags of trash overflowing from it with mattresses and furniture and the like (I hear from another tenant that this is because they're always evicting people). Along with that, we have doggie stations located throughout the complex for you to discard your doggie bags when you clean up after your pet. I moved in March, six months later, the disposals haven't been changed. People are now just putting their bags on the ground since it can no longer fit in the station. I wrote and called the office about it, thinking that this is a commonly missed area because we're in the back of the complex..they apologized, but have not emptied the container.
There were 3 apartments robbed about a month ago; one of them was in my building. Directly across from her apartment was an empty apartment that didn't have a lock on in and squatters were living there. Shady things like this occur all over the complex and attract a lot of crime. The tenants who were robbed were allowed out of their lease...I wish I were so lucky to be allowed out of my lease, but that seems unlikely unless something equally terrible occurs.
My true concern is how unsympathetic and unconcerned the apartment manager (who is new) is when I brought up these issues to her. They're only concerned with processing your rent...which isn't available until the 1st of the month, and is past due by the 4th. If you try to pay your rent before the first, the system doesn't show you how much you owe in rent or water. You have exactly 3 days to pay what you owe.