Because of the staff's complete incompetency and total apathy, my husband and I are pretty much homeless. We went to look at the model apartment and decided to move there based on the fact that we could move out after we bought a home. The staff seemed caring and helpful. After we agreed and signed a reservation agreement, the staff never answered the phone, never called us back and when they did talk to us, they would say one thing, and then either do the opposite or tell us the opposite the next time we asked. A week before we were to move, we found out that they were changing our apartments due to a water leak. The day before we were to move, we went up there to look at the apartment, but it wasn't ready and they wouldn't let us in. After we sat there forever, they let us in and we found no lights at all in the apt. The next day, we packed up to move and called and the apartment wasn't ready as of 1 p.m. that day, move in day, and they wouldn't let the utility people in, even though they assured us they would. We were then told that the policy is you can't get the keys until after 5 p.m. the day you pay your first rent. Who moves at 5 p.m. at night, especially when the office closes at 7?! We went up there to finally tell them we weren't moving. When we got there, the staff, one who wrote a glowing Google review of the apt by the way, yelled at us, called us liars and asked us to leave. I've never been treated with such disrespect in my life. This is how you treat a customer, a client? In the end, we're happy we didn't move in there. Through work, I've met people who live there and say it's an awful place, things are always broken and it's not a safe place to live. So, I plead with you, please don't even consider this place! We decided it's better for us to be homeless than actually live there.