Some of these negative reviews are hilarious to me, in that they seem to be coming from people who seem to have extremely toxic personalities and would be an absolute HELL to deal with, regardless of how well you serve them. RACISM? REALLY? Maybe you were just a slob!
I've lived here in Newport Colony for almost 4 years now, right when the property was sold to IMT. My husband and I had seen the leasing office PRIOR to the transition and let me tell you, you would NOT have wanted to live here when there was a creepy clown doll lamenting across an old chaise lounge, overlooking the entire leasing office. I love what they've done with the community, and while I was at first remiss to have my old rose colored exterior walls painted over with brown, I have come to appreciate the change.
My experiences with the office staff have been nothing but friendly. I've only ever had to complain about a neighbor's yappy little lapdog out on the porch for hours on end, and that's certainly no fault of the apartment staff. Any time I have placed a repair request, the maintenance staff has always been incredibly friendly, knowledgeable, and eager to resolve my issues. There have been a few instances in which the problem wasn't immediately resolved, but I don't expect a handful of nice gents working in maintenance at an apartment complex to be bottomless repositories of user manuals and repair solutions for any and all appliances. Sometimes it takes trial and error, but the situation is always taken care of!
I have just renewed my lease! I still live here and I plan to live here until I buy a house, because THAT is the only thing that I would consider before uprooting myself from this lovely apartment, the quiet, pleasant community, and the fantastic apartment staff and maintenance team.
Thank you for everything that you do!